2017 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,334 owner complaints filed for this model year. This is the 6th highest complaint count among 12 Cherokee model years with reports.
Of the 2017 reports, 24 involved a crash and 6 involved a fire. 27 people were injured.
What owners report most often
Recalls and investigations
Power trainApr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Campaign 25V011000 on NHTSA.gov
Power train, automatic transmissionApr 27, 2023
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is 45A. This recall expands previous recall number 20V-343.
Campaign 23V302000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Equipment, other, labelsAug 31, 2017
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
The missing tire and rim designation information may lead to an incorrect combination being installed on the vehicle, increasing the risk of a crash.
Chrysler will notify owners and will provide a corrected certification label, free of charge. The recall began October 13, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T53.
Campaign 17V543000 on NHTSA.gov
Air bags, knee bolsterNov 2, 2016
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
If the driver's knee air bag does not properly inflate, there is an increased risk of injury in the event of a crash.
Chrysler will notify owners, and dealers will replace the driver's knee air bag module, free of charge. The recall began November 9, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S84.
Campaign 16V799000 on NHTSA.gov
Representative owner complaints: other or unspecified
343 reports, newest first. Show all
Steering, Other or unspecified, Engine, Jun 3, 2018
WHILE I WAS DRIVING YESTERDAY, MY CAR DIED OUT ON ME. THE CAR IS ONLY 6 MONTHS OLD. I WAS DRIVING WHEN THE BATTERY LIGHT BEGAN TO FLASH AND THE CAR SHUT OFF ON ME. I HAD ELECTRICAL POWER AS THE STERIO WAS WORKING, BUT THE ENGINE AND POWER STEERING SHUT OFF WITHOUT A CHECK ENGINE LIGHT. I WAS LUCKILY ABLE TO COAST INTO A PARKING LOT AND PUT THE CAR IN PARK. I 'SHUT IT OFF' PULLED THE KEY FOB FROM THE IGNITION AND TRIED TO RESTART IT. IT HAD DIFFICULTY TURNING OVER AND ABOUT AFTER 39 SECONDS IT TURNED OVER AND STARTED. THEN EVERYTHING WAS NORMAL. THE CAR DIED OUT ON ME WHILE GOING 45 MILES PER HOUR ON A VERY BUSY STREET AND I COULD BARELY TURN THE WHEEL TO GET INTO A PARKING LOT. AFTER THIS HAPPENED THE CAR WENT BACK TO NORMAL AND NO WARNINGS WERE DISPLAYED. I WENT TO MY UCONNECT APP AND IT DID NOT REGISTER THE ISSUE OR SAY THERE WAS ANY ISSUES ON THE CAR. IF THIS HAPPENS ON AN EXPRESSWAY THIS CAN BE DEADLY AND IT JEEDS TO BE ADDRESSED!
Other or unspecified, May 31, 2018
CAR WAS PURCHASED IN APRIL 2017. TWICE THE VEHICLE WOULDN'T START FOR NO APPARENT REASON. THE CAR IS PARKED ON THE STREET AND WOULDN'T START EARLY MORNING ON A SATURDAY AND AGAIN LATE AFTERNOON ON THIS PAST TUESDAY. BOTH OCCASIONS, I TRIED USING THE FOB TO UNLOCK AND PERFORM A REMOTE START, VEHICLE WOULD NOT TURN ON. EVENTUALLY, THE CAR DID START, BUT THE REASON IS STILL UNDETERMINED
Power train, Other or unspecified, Electronic stability control (ESC), May 29, 2018
PRIOR REPORT#[XXX] 5/26/18 5:54P XM STOPPED WORKING AND WOULDN'T WORK THE REST OF THE DAY. 5/28/18 4:24P TRACTION LIGHT FLASHED DRIVING ON FLAT DRY ROAD 5/29/18 8:21A 5371 MILES STOP & GO TRAFFIC ON FLAT ROAD, TRACTION LIGHT FLASHED 5/29/18 8:36A 5374 MILES STOP & GO TRAFFIC ON FLAT ROAD, TRACTION LIGHT FLASHED 5/29/18 8:46A 5375 MILES STOP & GO TRAFFIC ON FLAT ROAD. ACCELERATING STRAIGHT THROUGH AN INTERSECTION, CAR JUMPED AND SLIPPED FROM GEAR. FLASHING "D", DISPLAY ALTERNATING MESSAGE "TO SHIFT VEHICLE MUST BE STOPPED" AND "SHIFT TO PARK OR NEUTRAL PRESS BRAKE + SELECT GEAR". TURNED FLASHERS ON, STOPPED ROLLING CAR, SHIFTED TO PARK, WAITED A FEW SECONDS, SHIFTED BACK TO DRIVE. CAR RESPONDED AND DROVE THROUGH INTERSECTION. APPROX. TWENTY FEET LATER TRACTION LIGHT FLASHED AGAIN. VIDEO IS 33.7MB. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Other or unspecified, Apr 26, 2018
SERVICE SHIFTER THEN ALL LIGHTS TURN RED ON SHIFTER
Other or unspecified, Apr 23, 2018
SERVICE SHIFTERS
Air bags, Other or unspecified, Apr 5, 2018
TAKATA RECALL: SERVICE PASSENGER AIR BAGS ALERT TAKATA RECALL: ALERT MESSAGE INDICATING THAT VEHICLE NEED TO BE IN PARK TO SHIFT GEARS WHEN THE GEARS WERE NOT BEING SHIFTED, AFTER RECEIVING ALERT THE VEHICLE SHUT OFF. THIS ALL OCCURRED IN A 2-5 MINUTE TIME SPAN. ISSUE IS REOCCURRING AND I AM UNABLE TO DIVE THE VEHICLE. THIS ISSUE HAS TRIGGER THE CHECK ENGINE LIGHT.
Power train, Electrical system, Other or unspecified, Apr 5, 2018
TAKATA RECALL: SERVICE SHIFTER ALERT RECEIVED
Electrical system, Other or unspecified, Engine, Feb 24, 2018
MY 2017 JEEP CHEROKEE HAS 20,000 MILES AND HAS STOPPED RUNNING THREE TIMES WHILE I WAS DRIVING IN TRAFFIC. I HAVE MANAGED TO PULL TO THE SIDE BUT THIS IS VERY DANGEROUS AND THIS ISSUE REALLY NEEDS INVESTIGATING. I WILL BE TAKING IT TO THE DEALERSHIP ON MONDAY I'M AFRAID TO DRIVE IT PLEASE HELP
Other or unspecified, Feb 21, 2018, fire
VERY SCARY FOR ME TONIGHT. WAS DRIVING MY BRAND NEW JEEP WHEN IT STARTED SMOKING AND CAUGHT ON FIRE. LESS THEN 3000 MILES. LUCKILY I WAS ABLE TO GET OUT IN TIME AND HAVE NO ONE WITH ME. WOULD PROBABLY NEVER BUY A JEEP AGAIN. */BF VIN UNAVAILABLE 11/20/18*JB
Other or unspecified, Nov 21, 2017
MY 2017 JEEP CHEROKEE. MESSAGE CAME UP SAYING "SERVICE SHIFTER" WHILE DRIVING DOWN THE INTERSTATE AND I WAS NOT SHIFTING AT THE TIME, LIGHT STAYED ON ALL THE WAY HOME. TOOK IT TO NEAREST DEALERSHIP. THEY DIAGNOSED IT AS NEEDING PART 6MD111X9AA OR NEW PART NUMBER 6MD111X9AB. WHICH IS THE SHIFT CONTROL MODULE. TO START WITH THEY TOLD ME THEY ORDERED THE PART AND IT WOULD BE READY IN A FEW DAYS. THEN THEY TOLD ME I WAS NUMBER 70 ON THE LIST WAITING FOR THE PART, IT WOULD NOT BE AVAILABLE UNTIL MARCH 2018. TO COME PICK IT UP IT IS SAFE TO DRIVE. JEEP'S 800 NUMBER HAS NOT VERIFIED SAFETY YET. THE INFORMATION I CAN FIND QUESTIONS IT'S SAFETY, IT SENDS ALL CONTROL SIGNALS TO ENGINE TO SHIFT AND PARK.. IT'S BEEN A WEEK ALREADY WITH REFUSAL TO PROVIDE LOANER VEHICLE. JEEP CONSULTANT IS SUPPOSEDLY ESCALATING CASE. I ALSO HAD SOME KIND OF TRANSMISSION RECALL SERVICED THE PRIOR WEEK, BUT WAS TOLD THAT RECALL WAS NOT RELATED TO THIS ISSUE. I HAVE NOT PICKED IT UP FROM DEALERSHIP, I AM WAITING FOR THEM TO PUT SAFETY GUARANTEE IN WRITING.
Electrical system, Other or unspecified, Nov 14, 2017
MY CAR JUST SHUTS OFF FOR NO REASON FOR ABOUT 2 HOURS AND WHEN IT COME BACK ON THE SERVICE ENGINE LIGHT COMES ON AND THE BATTERY LIGHT COMES ON. I TOOK IT TO THE DEALER THEY SAID THE ALTERNATOR AND BATTERY DIED. ALSO THE KEY THROB WON'T COME OUT THE IGNITION I ONLY HAD THE CAR FOR 4 MONTHS I AM THE FIRST OWNER SO I DON'T KNOW HOW THAT'S HAPPENING.
Other or unspecified, Engine, Nov 14, 2017
MY JEEP STARTED TO SHAKE AND THE ENGINE LIGHT TURNS ON.. WHEN THE JEEP IS RUNNING IT STARTED TO SHAKE AND FEELS LIKE ITS GOING TO TURN OFF ... WELL IT HAS TWICE NOW ... THIS PROBLEM HAS HAPPEN TWICE NOW FIRST TIME BACK ON 10/27/17.. DEALER CLAIMED IT WAS FIXED NOW AGAIN 11/13/17.. ITE HAS 51000 MILES ... THE SERVICE GUYS JAMES GARDINER IS TELLING ME IT NOT UNDER WARRANTY ANY MORE
Other or unspecified, Oct 25, 2017
WHILE DRIVING ON THE INTERSTATE DOING 70 MPH, THE WORDS 'SERVICE SHIFTER' COME UP ON MY DASH. AFTER MORE RESEARCH THIS APPEARS TO BE A COMMON PROBLEM WITH THESE VEHICLES, RESULTING IN THE VEHICLE GOING INTO PARK WHILE DRIVING AND CREATING ACCIDENTS. MINE IS A 2017 WITH ONLY 11,000 MILES ON IT. THE DEALERSHIP IS ALREADY HAVING TO REPLACE THE WHOLE SHIFTER AND COMPONENTS. EVEN THEY STATED IT'S AN ISSUE AND TOLD US THEY WOULDN'T RECOMMEND DRIVING IT UNTIL IT'S FIXED. HOW CAN A BRAND NEW VEHICLE HAVE SUCH AN ISSUE THIS EARLY ON AND NO RECALL TO FIX IT?
Other or unspecified, Sep 13, 2017
SHIMMY WHEN ACCELERATING FROM A STOP ABOUT 18 MPH. INTENSITY CHANGED UPON TORQUE AND TURNING ANGLES...MOST NOTICEABLE ON RIGHT HAND TURNS. FEELS AT TIMES LIKE RF WHEEL IS WOBBLY (ONLY FOR A SECOND AND THEN GOES AWAY).
Steering, Other or unspecified, Sep 5, 2017
WHEN I CANCEL CRUZ CONTROL OR PRESS ON MY BRAKE THE VEHICLE REVS UP THE THE RPMS GO UP.
Other or unspecified, Sep 5, 2017
WHEN DRIVING IT WILL DING AND WILL SHOW A MESSAGE OF SERVICE SHIFTER. ALL THE LIGHTS WILL BE LIGHT UP ON THE SHIFTER. IT WILL NOT GO OFF UNTIL YOU STOP, PUT IT INTO PARK AND TURN OFF VEHICLE. HAVE HAD IT HAPPEN 6 TIMES SO FAR, TAKEN TO 2 DEALERSHIPS AND THEY CAN FIND NOTHING WRONG WITH IT.
Electrical system, Other or unspecified, Service brakes, Jun 21, 2017
I WAS STOPPED AT THE RED LIGHT, MY FOOT ON THE BRAKE AND VEHICLE GEAR IN D, I FELT MY VEHICLE IS REVERSING (MOVING BACKWARDS), I THOUGHT MY VEHICLE GEAR WAS IN R AND FOOT ON GAS PADEL BUT THAT WAS NOT THE CASE, I DOUBLE CHECKED TO MAKE SURE THE VEHICLE GEAR WAS IN D AND FOOT ON THE BRAKE PEDAL, I PUT MY VEHICLE IN PARK (P) TO MAKE SURE IT STOPS AND THEN WHEN LIGHT TURNED GREEN, I PUT IT IN DRIVE (D) AND STARTED DRIVING. IN ALL THAT BIZZARENESS, I FELT I MISSED A GREEN LIGHT AS WELL. I THOUGHT MAY BE THE VEHICLE BESIDES ME STARTED DRIVING AND IT WAS MY VISION WHICH MADE ME THINK THAT MY VEHICLE MOVED BACKWARDS BUT I AM A LONG TIME DRIVER AND SOMETHING LIKE THAT NEVER HAPPENED WITH ME BEFORE. I WAS COMPLETELY SHAKEN UP, THINKING THAT LUCKILY NO VEHICLE WAS BEHIND ME DURING ALL THAT TIME. I ALSO NOTICED THAT MY VEHICLE WAS AT LEAST ONE VEHICLE SPACE BEHIND THE STOPPAGE LINE WHEN I STARTED DRIVING AGAIN. THIS STRENGTHENED MY BELIEF THAT MY VEHICLE MOVED BACKWARDS.
Other or unspecified, Jun 18, 2017
SUDDEN SHATTERED SUNROOF