2018 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 686 owner complaints filed for this model year. This is the 8th highest complaint count among 12 Cherokee model years with reports.
Of the 2018 reports, 11 involved a crash and 5 involved a fire. 7 people were injured.
What owners report most often
Recalls and investigations
Power trainApr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Campaign 25V011000 on NHTSA.gov
Electrical system, wiring, front underhoodAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
A vehicle stall can increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Campaign 18V524000 on NHTSA.gov
Power train, axle assembly, axle shaftJul 26, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee all-wheel-drive vehicles. The bearing cage for the right front halfshaft assembly may not have been properly heat treated, possibly resulting in the bearing cage breaking and a potential halfshaft assembly failure.
If the halfshaft bearing cage breaks, the halfshaft may not be able to transmit engine power, causing a loss of drive or it can allow the vehicle to move while in the "Park" position. Either condition may increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the front right halfshaft assemblies, free of charge. The recall began September 20, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U78.
Campaign 18V494000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsMay 1, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee vehicles equipped with a 2.4L engine. These vehicles may have been manufactured with a fuel tube that may leak fuel into the engine compartment.
A fuel leak in the presence of the ignition source can increase the risk of a fire.
Chrysler will notify owners, and dealers will inspect the fuel tube, replacing it as necessary, free of charge. The recall began May 24, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U39.
Campaign 18V282000 on NHTSA.gov
Engine and engine cooling, engineOct 24, 2017
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee and Compass vehicles equipped with 2.4L engines. The engines may have a cracked oil pump housing that can result in oil pump failure.
If the oil pump fails, the engine will stall, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the oil pump, replacing it as necessary, free of charge. The recall began December 5, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T65.
Campaign 17V670000 on NHTSA.gov
Equipment, other, labelsAug 31, 2017
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
The missing tire and rim designation information may lead to an incorrect combination being installed on the vehicle, increasing the risk of a crash.
Chrysler will notify owners and will provide a corrected certification label, free of charge. The recall began October 13, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T53.
Campaign 17V543000 on NHTSA.gov
Representative owner complaints
686 reports, newest first.
Power train, Apr 7, 2020
PURCHASED A 2018 JEEP CHEROKEE IN MAY OF 2019. A FEW MONTHS IN TO OWNERSHIP I HAD AN ODD OCCURRENCE WHERE ALL OF THE LIGHTS ON MY GEAR SHIFT PRND WERE ALL LIT UP RED. AND THE WARNING NOTATION ON DASH SAID "SERVICE SHIFTER". IT WAS ALARMING BUT HAPPENED ONCE OR TWICE OVER A PERIOD OF SEVERAL MONTHS SO I THOUGHT IT WAS A FLUKE OR MISHAP. FAST FORWARD TO MARCH OF 2020, RIGHT UNDER A YEAR OF OWNERSHIP AND THE SERVICE SHIFTER PROBLEM HAS BECOME NEAR CONSTANT. I WILL HEAR A 'DING' IN THE MIDDLE OF DRIVING, SOMETIMES AT HIGH SPEEDS ON THE FREEWAY, THE GEAR SHIFTER WILL TURN ALL RED AGAIN AND THE MESSAGE APPEARS ON SCREEN. WHILE THIS IS HAPPENING YOU CANNOT GET ANYTHING ELSE TO COME ON THE SCREEN....FUEL ECONOMY OR SPEED, WHICH I USE REGULARLY IN MY VEHICLE. ---I CONTACTED MY DEALERSHIP AND WAS TOLD THERE ARE NO ACTIVE RECALLS ON THIS VEHICLE AND THAT I AM OUT OF BASIC WARRANTY AND THE POWERTRAIN WARRANTY WOULD ONLY COVER ENGINE/TRANSMISSION, THUS NOT HELPING ME IN THIS SITUATION. AFTER HEARING THAT FROM THEM I DECIDED TO LOOK UP THIS ISSUE ONLINE AND IMAGINE MY SURPRISE TO SEE I AM NOT ALONE WITH THIS ISSUE. I CAME ACROSS NUMEROUS SIMILAR COMPLAINTS. PLEASE LOOK INTO ISSUING A RECALL FOR THIS ISSUE AS IT COMES ON SUDDENLY AND IS STARTLING WHEN YOU ARE DRIVING AND IT HAPPENS. IT HAS BECOME QUITE AN UNSETTLING EXPERIENCE DRIVING THIS VEHICLE THAT I HAVE OWNED LESS THAN A YEAR.
Engine, Apr 7, 2020
TL* THE CONTACT LEASED A 2018 JEEP CHEROKEE LATITUDE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE OPERATED AS INTENDED AFTER THE VEHICLE WAS RESTARTED. THE VEHICLE WAS TAKEN TO QUIRK CHRYSLER DODGE JEEP RAM OF DORCHESTER (40 HALLET ST, BOSTON, MA 02124) WHERE THE GEAR SHIFTER BEZEL WAS REPLACED HOWEVER, THE FAILURE RECURRED SOON AFTER THE REPAIR. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE A 40 POINT INSPECTION WAS PERFORMED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS LINKED TO A LOW OIL PRESSURE. THE DEALER INFORMED THE CONTACT TO MONITOR THE OIL AND TO RETURN ONCE THE VEHICLE HAD ACCUMULATED AN ADDITIONAL 1,000 MILES. THE CONTACT BROUGHT THE VEHICLE BACK ON TWO SEPARATE OCCASIONS AFTER DRIVING 1,000 MILES HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 17,844.
Electrical system, Mar 28, 2020
THE CAR WILL RANDOMLY SAY SERVICE SHIFTER AND TO GET THIS OFF YOU NEED TO CUT THE CAR OFF AND THEN RESTART IT. THIS STARTED A COUPLE OF MONTHS AGO AND HAS BEEN EFFECTING NUMEROUS JEEPS. HOW CAN OTHER MODELS HAVE A RECALL FOR IT BUT NOT THE 2018. ALL THE LIGHTS WILL COME ON IN THE SHIFTER BASICALLY SAYING EVERY GEAR IS IN GEAR.
Engine, Mar 28, 2020
THE CAR WILL STALL WHILE MAKING A TURN (SLOWLY OR FAST) AND WILL ALSO STALL WHILE COMING TO A STOP. THE OIL LIGHT WILL COME ON FOR A SPLIT SECOND THEN CUT OFF. THE VEHICLE WILL THEN STOP RUNNING BUT WILL REMAIN IN THE RUN POSITION AND YOU'LL HAVE TO START THE CAR AGAIN AND WAIT FOR IT TO TURN OVER AS IT SOUNDS LIKE IT'S DYING. THIS HAPPENED AGAIN AS I ENTERED THE HIGHWAY. IF I HIT A BUMP IT WILL SAY 4 WHEEL DRIVE IS NOT ACTIVATED BUT WILL LIMIT THE RPMS TO 2000 SO YOU WILL HAVE TO SHUT OFF THE CAR AGAIN. I'VE SEEN NUMEROUS COMPLAINTS ABOUT THIS AND SEEN THE 2017 AND 2019 HAD A RECALL FOR IT, WHY DOESN'T THE 2018? IT ALSO HAS THE SERVICE SHIFTER PROBLEM WHERE ALL THE LIGHTS COME ON AND YOU HAVE TO RESTART IT.
Power train, Electrical system, Mar 20, 2020
"SERVICE SHIFTER" MESSAGE APPEARS IN THE METER CLUSTER AND MESSAGE DOES NOT DISAPPEAR UNTIL ENGINE IS SHUT OFF AND TURNED BACK ON. ALL LIGHTS ON THE SHIFTER (IN THE CENTER CONSOLE) ILLUMINATE AND DO NOT TURN OFF UNTIL THE ENGINE IS SHUT OFF AND TURNED BACK ON. PHENOMENA OCCURRED BOTH AT FIRST START UP AS WELL AS WHILE DRIVING ON A MAJOR STREET.
Power train, Mar 16, 2020
TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, SEVERAL THE GEARS ON THE SHIFTER ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO RED RIVER DODGE CHRYSLER JEEP LOCATED AT (1060 HEBER SPRING RD, HEBER SPRINGS, AR 72543) WHERE IT WAS DIAGNOSED THAT THE SENSOR IN THE GEAR SHIFTER NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED MONTHS LATER. THE VEHICLE WAS TAKEN BACK TO RED RIVER DODGE CHRYSLER JEEP WHERE THE CONTACT WAS UNAWARE OF WHAT NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.
Electrical system, Mar 13, 2020
SERVICE SHIFTER WARNING COMES ON, ALL LIGHTS IN GEAR SHIFT ( AUTOMATIC TRANSMISSION) LIGHT UP RED. HAS HAPPENED 2 TIMES IN 2 DAYS AND WAS JUST AT DEALERSHIP FOR SERVICE 2 DAYS AGO.
Power train, Engine, Mar 12, 2020
TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. THE CONTACT STATED THAT THE SERVICE SHIFTER LIGHT ILLUMINATED WHILE DRIVING AT 40 MPH. THE VEHICLE INDEPENDENTLY SHIFTED INTO PARK. THE VEHICLE CEASED AND THE VEHICLE SPUN IN A CIRCLE AND CAME TO A STOP. THE CONTACT SHIFTED INTO PARK AND RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO LANDERS CHRYSLER DODGE JEEP RAM OF NORMAN (481 N INTERSTATE DR, NORMAN, OK 73069 (405)321-8228) WHERE A SOFTWARE REPROGRAMMING WAS PERFORMED AS THE SPINDLE GEAR WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 2,000.
Engine, Mar 12, 2020
MY CAR COMPLETELY RUNS OUT OF OIL BETWEEN OIL CHANGES. WHAT THIS THEN DOES, IS CAUSE THE LIMP MODE TO COME ON AND STALL MY VEHICLE. THIS HAPPENED IN INTERSECTIONS, AND ON THE HIGHWAY, BEFORE I MYSELF FIGURED OUT MY CAR HAD NO OIL. MY ENGINE WAS MISFIRING. I HAD LESS THAN A QUART. I HAD ENGINE CODES BEING THROWN NONE HAD ANYTHING TO DO WITH OIL. NO OIL LIGHT ON. NOTHING. I DEDUCED MYSELF ONLINE THAT I NEEDED TO CHECK MY OIL LEVEL, THOUGH I WAS STILL ONE WEEK OUT FROM NEEDING AN OIL CHANGE PER THE VEHICLE SPECS (THE OIL CHANGE NOTIFICATION FROM THE VEHICLE ALSO HAD NOT COME ON YET). SURE ENOUGH, DIPSTICK WAS BONE DRY. I HAD IT RECTIFIED. I HAD IT VERIFIED THAT I HAVE NO OIL LEAK. AND EVERY TIME I AM ALMOST DUE FOR AN OIL CHANGE MY VEHICLE STALLS. ANY AND EVERY WHERE. AND THEN I GO GET AN OIL CHANGE WITH MORE OIL. ALL OVER MESSAGE BOARDS, THIS HAPPENS TO PEOPLE. 2017'S HAD A RECALL FOR THIS. 2019'S HAD A RECALL FOR THIS. WHY IN GOD'S NAME HAS 2018 NOT BEEN RECALLED OVER THIS. IT'S UNACCEPTABLE. IT'S DANGEROUS. I WAS ALMOST HIT HEAD ON. THIS HAS HAPPENED EVERY 3K MILES FOR THE PAST TWO YEARS. IT'S UNACCEPTABLE AND UNSAFE.
Power train, Mar 12, 2020
WHILE DRIVING MY DASH LIGHTS UP WITH "SERVICE SHIFTER" AND ALL THE LIGHTS LIGHT UP ON THE SHIFTER. I HAVE SEEN MANY MANY OF THESE COMPLAINTS SOME OF WHICH ARE ASSOCIATED WITH ACCIDENTS STEMMING FROM THE PROBLEM. I AM A LITTLE SCARED TO DRIVE THE TRUCK NOW. IT DOES NOT ALWAYS STAY ON BUT IS STARTING TO COME ON MORE OFTEN NOW. THE TRUCK IS IN THE SHOP NOW AND I AM BEING TOLD IT WILL NOT BE COVERED. HOW MANY PEOPLE HAVE TO BE HURT OR KILLED BEFORE CHYRSLER ACKNOWLEDGES AND TAKES CARE OF THIS PROBLEM.
Power train, Mar 12, 2020
MY JEEPS SERVICE SHIFTER LIGHT COMES ON EVERY FEW HUNDRED MILES AND ALWAYS WHEN I'M DRIVING IT'S COMES ON DURING MY TRIPS TO GEORGIA AND JUST DRIVING AROUND THE CITY. I CONSTANTLY COMPLAINED TO THE DEALERSHIP ABOUT IT AND THEY TOLD ME TO BRING IT IN AND THEY'LL LOOK AT IT BUT IF YOU TURN THE VEHICLE OFF THE LIGHTS TURN THEMSELVES BACK OFF AND YOU HAVE TO WAIT FOR IT TO HAPPEN AGAIN. WELL THIS HAPPENED ALMOST EVERY TIME I TOOK THE CAR IN AND SO THEY NEVER TOOK ME SERIOUSLY AND WOULD TURN ME AWAY SAYING NOTHING LOOKED WRONG WITH THE CAR. WELL THE LAST TIME THE LIGHT CAME ON A CLICKING SOUND FOLLOWED WHEN ACCELERATING AND SOON AFTER MY REAR DRIVESHAFT FELL OUT WHILE DRIVING DOWN THE ROAD. I TOOK IT TO MY DEALERSHIP AS I HAVE A WARRANTY WITH THEM AND I TOLD THEM ABOUT EVERYTHING, INCLUDING THE LIGHTS AND THE CLICKING NOISE. THEY FINALLY RETURNED THE CAR TO ME 'FIXED' AFTER HAVING IT FOR OVER A MONTH. THEY CLAIMED THAT THEY HAD FIXED EVERYTHING I TOLD THEM ABOUT BUT THE LIGHTS CAME RIGHT BACK ON THREE DAYS LATER AND NOW THE THINGS BASICALLY FIGHTS ANY FORM OF ACCELERATION AND IT AGGRESSIVELY JERKS EVERY TIME IT DOWNSHIFTS AND IT MAKES A SMALL CLUNK NOISE WHEN REVERSING.
Power train, Mar 11, 2020
TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE GEAR SHIFTER WARNING LIGHT ILLUMINATED AND INFORMED THAT SHIFTER SERVICE WAS REQUIRED. THE DRIVE, NEUTRAL, PARK, AND REVERSE WARNING LIGHTS WERE ILLUMINATED SIMULTANEOUSLY. THE CONTACT STATED THAT THE CONSOLE LIGHTS BECAME INOPERABLE DURING THE FAILURE. AN UNKNOWN DEALER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED TO STOP THE VEHICLE AND RESET THE LIGHTS AT THE NEXT FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Power train, Engine, Mar 11, 2020
WHILE DRIVING THE VEHICLE BEHIND TO STALL AND THEN CUTS OFF IN THE RAID WITHOUT WARNING, AS I TURNED INTO TRAFFIC. VEHICLE STARTS WITH NO WARNINGS OF ANY SORT BUT THEN AS I AM DRIVING CUTS OFF AS I AM TURNING INTO THE ROADWAY AND THERE IS TRAFFIC
Power train, Service brakes, Engine, Mar 10, 2020
AS PULLING OUT INTO THE ROAD THE VEHICLE STUTTERED AND DOGGED DOWN VERY BAD EVEN MASHING THE GAS TO THE FLOOR THE VEHICLE WOULD NOT GO. A LIGHT CAME ON SAYING THROTTLE SHIFT CONTROL RESET NEEDED. VEHICLE STARTED TO GO AND THEDOGGED DOWN AGAIN. VEHICLE KEEPS DOING IT. TOOK IT TO JEEP DEALERSHIP AND THEY ARE SAYING IT ONLY NEEDS A OIL CHANGE . EVEN THOUGH IT DOESN'T
Electronic stability control (ESC), Mar 10, 2020
WE HAVE A 2018 JEEP CHEROKEE. WE WERE DRIVING BACK HOME FROM CHICAGO AND WE HEAR A DING. WHERE THE SPEEDOMETER IS THE WORDS SERVICE SHIFTER POPPED UP. NEXT TO THE SHIFTER ALL THE LIGHTS WERE LIT UP. WE PULLED OVER AND TURNED THE CAR OFF AND BACK ON AND IT WENT AWAY AND CONTINUED DRIVING NORMALLY. THIS HAD NEVER HAPPENED BEFORE AND NO SIGNS OF ANYTHING WRONG AND THE CAR WAS DRIVING FINE OTHER THAN THE SERVICE SHIFTER ISSUE.10 MINUTES LATER ON THE SAME DRIVE THE SERVICE SHIFTER WORDS POPPED UP AGAIN ALONG WITH THE LIGHTS NEXT TO THE SHIFTER. WE AGAIN PULLED OVER TURNED THE CAR OFF AND BACK ON AND IT WAS FINE. ABOUT 2-3 DAYS LATER IT HAPPENED AGAIN. I WOULD SAY NOW THAT IT ONLY HAPPENS 1-2 TIMES A MONTH. EVERY TIME IT HAPPENS WE DO NOT CONTINUE TO DRIVE WHEN IT POPS UP. WE INSTANTLY PULL OVER AND TURN IT OFF AND BACK ON. ITS ALWAYS WENT AWAY ONCE WE TURN IT BACK ON BUT IT'S DOES CONTINUE TO HAPPEN. IT'S NEVER HAD ANY ISSUES OTHER THAN THIS. WE HAVE READ THAT OTHER CARS HAVE BEEN AFFECTED AND THAT ANOTHER JEEP CHEROKEE WHEELS LOCKED UP AND THEY GOT INTO AN ACCIDENT. WE HAVE CONTACTED THE DEALERSHIP ABOUT THIS ISSUE AND THEY SEEM TO HAVE NO IDEA ABOUT THIS. WE ARE CONCERNED FOR OUR VEHICLE, OUR SAFETY, AND THE SAFETY OF OTHERS.
Other or unspecified, Mar 9, 2020
VEHICLE SHUTS DOWN FOR NO APPARENT REASON, GAS PEDAL DOES NOT WORK, BRAKE DOES ... DEFINITELY A SAFETY ISSUE
Power train, Electrical system, Mar 8, 2020
WHEN I PUT MY JEEP CHEROKEE IN REVERSE, MY SCREEN STARTED GLITCHING AND THEN 'SERVICE SHIFTER' CAME ON MY SCREEN. WHEN I LOOKED DOWN AT MY SHIFTER, ALL THE LIGHTS WERE LIT UP, SO I PUT IT IN PARK AND CUT THE ENGINE OFF. WHEN I STARTED IT IT WAS GONE. THE NEXT DAY, THIS CAME ON AGAIN - AS I STARTED THE CAR SO I AGAIN, SHUT THE ENGINE OFF AND RESTARTED IT. AFTER GETTING 2 MILES DOWN THE ROAD, THE SERVICE SHIFTER CAME BACK ON AND NOT EVEN 15 SECONDS LATER, MY CAR ABRUPTLY PUT ITSELF IN PARK, MY LIGHTS WENT HAYWIRE, MY STEERING WHEEL WENT STIFF AS IF THERE WAS NO POWER STEERING AVAILABLE, ALL AS I WAS SLOWING DOWN TO A STOP SINCE I'VE READ ABOUT PEOPLE WRECKING AFTER THIS LIGHT CAME ON. I CHECKED MY VIN FOR A RECALL, BUT COULDN'T FIND ONE AND I AM NOT ABOUT TO PAY OUT OF POCKET FOR AN UNSAFE HUNK OF METAL. I'M STILL UNDER WARRANTY AT 32,800 MILES ON MY 2018 JEEP CHEROKEE, BUT I FULLY INTEND ON LETTING EVERY PERSON I KNOW THAT HAS AN FCA PRODUCT TO STAY AWAY FROM THEM IF THIS DOES NOT BECOME A RECALL. THE PICTURES BELOW ARE OF THE FIRST TIME WHEN I WAS BACKING UP IN MY PARENTS DRIVEWAY. I DIDN'T GET PICTURES OF THE SECOND TIME DRIVING DOWN THE ROAD BECAUSE MY FOCUS WAS ON GETTING HOME SAFELY TRYING TO NOT GO OVER 25-30 MPH.
Service brakes, Mar 7, 2020
THE REAR BRAKE CALIPERS STUCK ON AND WORE THE REAR BRAKE PADS AND ROTORS OUT IN THE FIRST 50,000 MILES. THE FRONT BRAKES BARELY SHOW SIGNS OF WEAR.
Power train, Electrical system, Engine, Mar 3, 2020
WITHIN THE FIRST 3-5 MINUTES OF DRIVING THE VEHICLE AFTER STARTING IT, AN ERROR MESSAGE WILL APPEAR THAT SAYS TO PUT THE VEHICLE IN PARK AND SELECT A GEAR. THIS MESSAGE USUALLY APPEARS WHEN I BEGIN SLOWING DOWN TOWARDS A STOP LIGHT OR STOP SIGN AND PREVENTS ME FROM ACCELERATING AND I ALSO LOSE MY POWER BRAKES. ONCE MY VEHICLE IS STOPPED. I'LL SWITCH INTO PARK LIKE THE VEHICLE SAYS BUT WHEN I SWITCH BACK TO DRIVE I HAVE NO POWER. I HAVE TO TURN THE CAR OFF AND ATTEMPT TO RESTART TO GET POWER AGAIN. MULTIPLE TIMES THIS ERROR HAS CAUSED THE CAR TO STALL AND CUT OFF WHILE STILL IN MOTION. ONCE THE CAR IS OFF, I HAVE TO USUALLY WAIT 2-3 MINUTES TO RESTART IT AN IT CAN TAKE MULTIPLE ATTEMPTS TO RESTART THE VEHICLE. THIS ERROR IS EXTREMELY DANGEROUS AS IT CAUSES THE VEHICLE TO LOSE POWER WHILE DRIVING AND LEAVES THE DRIVER STRANDED WITH THE VEHICLE IN THE MIDDLE OF THE ROAD OFTEN IN AN INTERSECTION.
Power train, Engine, Mar 2, 2020
BOUGHT JEEP HAD IT FOR APPROX. 7 MONTHS (OCTOBER 2019) AND IT WOULD SHIFT REALLY HARD, THEN ONE DAY DRIVING FROM HOME TO STORE, THE JEEP JUST STALLED ON STREET, TURNED OFF ENGINE, RESTARTED AND DROVE TO DESTINATION. I BROUGHT MY JEEP IN 4X BEFORE THEY HAD REPLACED A WHOLE NEW ENGINE DUE TO IT BURNING OIL. ROUGHLY 3 MONTHS LATER (JANUARY), JEEP WAS IN DRIVEWAY, DROVE TO WORK AND TWICE THE SAME DAY SLAMMED INTO GEARS, TOOK IT BACK TO JEEP, THEY SAID GEARS NEEDED TO BE RESET. IT SEEMS WHEN I USE 4X4 TO SNOW, ITS FINE, WHEN I TURN IT OFF A COUPLE DAYS LATER IT SLAMS INTO GEARS. YESTERDAY (MARCH 2020) VEHICLE WAS PARKED IN DRIVEWAY, REVERSED TO LEAVE AND LIGHTS CAME ON DASH FOR SHIFTER NEEDS REPAIR, TURNED OFF ENGINE, RESTARTED, RESUMED DRIVING AND LIGHTS WERE OFF. PARKED JEEP IN DRIVE WAY, NEXT MORNING REVERSED AND DROVE TO WORK, REVERSED INTO SPACE AND LIGHTS CAME ON AGAIN THAT SHIFTER NEEDED MAINT REPAIR. I HAVE NOW 53,000 MILES. I TAKE JEEP IN AGAIN TO BE LOOKED AT FOR SHIFTER. I HAVE TAKEN THIS VEHICLE IN AT LEAST 11 TIMES SO FAR FOR ENGINE, GEARS SLAMMING, SHIFT SAYING NEEDS MAINT REPAIR. SINCE JUNE 2019
Electrical system, Feb 25, 2020
THE SERVICE SHIFTER LIGHT COMES ON ALL THE TIME. IT LIGHTS UP ALL THE LIGHTS ON MY SHIFTER AND FREEZES MY DASHBOARD SCREEN TO JUST SHOW THE MESSAGE SERVICE SHIFTER. IT STAYS LIKE THIS UNTIL I TURN MY VEHICLE OFF AND THEN WHEN I WAIT A BIT AND TURN IT ON AGAIN IT WILL BE OFF BUT IF I DON'T WAIT LONG ENOUGH IT WILL STILL BE ON. IT WILL COME ON NO MATTER WHAT SPEED I AM GOING. I CAN BE GOING AT HIGHWAY SPEEDS OR STOPPED IN TRAFFIC. I HAD IT COME ON YESTERDAY AS SOON AS I STARTED MY CAR BEFORE I EVEN PUT IT IN GEAR. IT CAN HAPPEN MULTIPLE TIMES IN ONE DAY OR NOT HAPPEN FOR A WEEK. I AM CONCERNED THAT WHEN I AM DRIVING ON THE HIGHWAY THIS COULD LEAD TO A MAJOR MECHANICAL BREAKDOWN AND CAUSE AN ACCIDENT.
Engine, Feb 24, 2020
THE ENGINE BURNS THROUGH ALL OF THE OIL IN ABOUT 1500 MILES OF DRIVING. OIL HAS TO BE FILLED IN BETWEEN OIL CHANGES OR ENGINE WILL STOP WITH NO WARNING OR OIL LIGHT... ENGINE STOPS WHILE MOVING
Engine, Fuel/propulsion system, Feb 20, 2020
IRREGULAR OIL CONSUMPTION IN THE 2.4 LITER MODEL OF THE JEEP CHEROKEE. WHILE DRIVING ON THE HIGHWAY THE CAR SHUT OFF DUE TO LOW OIL PRESSURE. THERE WAS NOT ANY WARNING AND THE CAR WAS NOT DUE FOR AN OIL CHANGE.
Air bags, Feb 20, 2020
THE AIRBAG SYSTEM LIGHT IS ON THE SAME RECALL FOR THE 2019 JEEP CHEROKEE, WHICH WHEN YOU TAKE IT IN THE DIAGNOSTIC IS A COST FOR THE SAME THING GOING ON WITH THEIR 2019 JEEP CHEROKEES SO THE RECALL SHOULD BE ON BOTH YEARS JUST NOT THE 2019. IF YOU DON'T HAVE IT RESET THEN THE AIRBAGS WILL NOT DEPLOY IF YOU BE IN AN ACCIDENT WHICH IS NOT SAFE.
Engine, Feb 17, 2020
MY 2018 JEEP CHEROKEE LATITUDE PLUS SHUT OFF WHILE DRIVING. THE FIRST TIME (12/8/2019 @ 1200 HRS) I WAS PULLING UP TO A STOP SIGN AND IT JUST SHUT OFF. NO DASH INDICATOR WARNING LIGHTS AND IT HAD PLENTY OF FUEL. THE SECOND TIME (12/9/2019 @ APPRX 1600 HRS)I WAS TURNING LEFT ONTO A VERY BUSY CITY STREET AND IT SHUT OFF. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD SO I WOULDN'T GET HIT. AGAIN NO WARNINGS AT ALL. AFTER APPRX 10 MINUTES CAR WAS ABLE TO RESTART. DROVE STRAIGHT TO DALLAS DODGE(APPRX 23 MILES.) THEY SAID IT WAS LOW ON OIL. SHOULD ADD OIL OR GET OIL CHANGE. BUT SINCE THEY WERE CLOSING THEY DID NOT HAVE ANYONE WHO COULD HELP. ALSO SAID AN OIL CONSUMPTION TEST NEEDED TO BE DONE, BUT THEY COULD NOT PERFORM IT. OIL CHANGE PLACES WERE CLOSED. I DROVE TO AUTO ZONE AND PURCHASED A 5 QT BOTTLE OF SYNTHETIC OIL. ADDED 3 QTS. TO FILL. 16-DECTOOK CAR TO APPOINTMENT @ ED VOYLES. THEY HAD TO ADD 1.5 QTS OF OIL. SAID TO BRING IT BACK IN 1000 MILES OR IF OIL GOT LOW BEFORE THAT, BRING IT IN SO THEY CAN MEASURE IT AND DOCUMENT AMOUNT OF TIME AND MILEAGE. 4-JAN2ND OIL CONSUMPTION TEST AT ED VOYLES. THEY HAD TO ADD 1 QT. SAID TO COME BACK IN 1000 MILES 1/15/20203RD OIL CONSUMPTION TEST. REQUIRED 2 QUARTS TO BE ADDED. SERVICE DEPT SAID ENGINE NEEDS TO BE REPLACED. THEY WILL CALL CHRYSLER/JEEP WARRANTY TO ORDER NEW ENGINE. HOWEVER, THEY SAID THEY WILL NOT PROVIDE A COURTESY VEHICLE I WILL HAVE TO RENT ONE.