2019 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 12 Cherokee model years with reports.
Of the 2019 reports, 40 involved a crash and 19 involved a fire. 37 people were injured.
What owners report most often
Recalls and investigations
Power trainMay 7, 2026
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Campaign 26V290000 on NHTSA.gov
Power trainApr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Campaign 25V011000 on NHTSA.gov
Steering, rack and pinion, rackAug 29, 2019
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
A loss of steering control increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Campaign 19V637000 on NHTSA.gov
Air bagsJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Campaign 19V449000 on NHTSA.gov
SeatsMar 28, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
In the event of a crash, the seat may move, increasing the risk of injury.
Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Campaign 19V248000 on NHTSA.gov
Electrical system, instrument cluster/panelDec 20, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Campaign 18V917000 on NHTSA.gov
Power train, automatic transmissionOct 19, 2018
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
A vehicle stall can increase the risk of crash.
Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Campaign 18V739000 on NHTSA.gov
Electrical system, wiring, front underhoodAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
A vehicle stall can increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Campaign 18V524000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
A reduction of braking performance can increase the risk of a crash.
Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Campaign 18V523000 on NHTSA.gov
Power train, automatic transmissionJul 26, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
Campaign 18V492000 on NHTSA.gov
Engine and engine cooling, engineMay 25, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Campaign 18V344000 on NHTSA.gov
Representative owner complaints: electrical system
340 reports, newest first. Show all
Electrical system, Feb 3, 2019
DAY DROVE OFF LOT RADIO FADES IN AND OUT ALL RADIO STATIONS. STOPS FOR ABOUT A WEEK AND STARTS BACK UP. TURNING CAR OFF AND ON HAS NO EFFECT. DOESN'T MATTER THE AREA BEING DROVE INNER CITY HIGHWAY BACKROADS IT HAPPENS AT ANY TIME ANY WHERE. CAR CAN BE SITTTING IN DRIVEWAY, PARKING LOT, STOP LIGHT AND CONTINUES.
Electrical system, Jan 30, 2019
MY 2019 JEEP CHEROKEE LATITUDE PLUS HAS HAD A ELECTRICAL PROBLEM STARTING 2 WEEKS AFTER WE BOUGHT THE VEHICLE. THE RADIO SCREEN CHANGES ON ITS OWN TO ALL THE DIFFERENT FEATURES ON THE SCREEN INCLUDING TURNING THE BACKUP CAMERA ON WHILE DRIVING FORWARD, TURNING THE SEAT HEATER AND WHEEL HEATER ON AND NOT SHUTTING OFF, TURNING THE HEATER AND MAX A/C ON AND OFF, CALLING PEOPLE WHILE ON BLUETOOTH. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION, STATIONARY, ON CITY STREETS AND HIGHWAY. I HAVE TAKEN THE VEHICLE IN 4 TIMES SO FAR FOR THIS ISSUE. THE SERVICE DEPARTMENT HAS TESTED THE BATTERY VOLTAGE ON 12/17/18 COULDN'T FIND A PROBLEM. PROBLEM AGAIN ON 01/14/19. PROBLEM AGAIN 01/23/19, SERVICE DEPARTMENT CHECKED IT, GAVE IT BACK TO ME AND SAID THEY WERE ORDERING A NEW RADIO. 01/28/19 RADIO REPLACED. AFTER THE RADIO WAS REPLACED THE MILEAGE WAS BLINKING AND THE ELECTRONIC THROTTLE SYSTEM LIGHT COMES ON AND THEN SHUTS OFF AFTER STARTING THE VEHICLE. 01/29/19 VEHICLE IS BACK AT THE SERVICE DEPARTMENT WITH THE SAME ISSUES (01/30/19 SERVICE DEPARTMENT STILL HAS VEHICLE). I HAVE VIDEO OF THE PROBLEM BUT CAN ONLY UPLOAD PHOTOS SO I TOOK SCREENSHOTS OF THE VIDEO.
Steering, Electrical system, Engine, Jan 28, 2019
ON DECEMBER 29TH AT ABOUT 5PM, I WAS TRAVELING SOUTH AT 40MPH ON PLYMOUTH SORRENTO RD IN ORANGE COUNTY FL.AS I WAS DRIVING, I HEARD A DING (1 DING ALMOST AS IF MY SEAT BELT WANTS BUCKLED, BUT IT WAS) AND AT THAT TIME, MY JEEP SHUT DOWN IN TRAVEL. THE FIRST THING I NOTICED WAS THE RADIO SHUT OFF AND ALL THE GAUGES, AS I WENT TO CORRECT MY STEERING, TO GET BACK IN THE CENTER OF MY LANE, I REALIZED I HAD NO STEERING CAPABILITIES, THE STEERING WHEEL WAS LOCKED. WHEN I REALIZED WHAT HAD HAPPENED, I BEGAN TO SLOW AND THE CAR CAME BACK ON. THIS ALL TOOK PLACE IN ABOUT 5 SECONDS. WHEN I GOT MY HEAD STRAIGHT AND STARTED BACK HOME, I NOTICED THAT THE RADIO, CONTROL PANEL/GAUGES AND A/C WOULD NOT FUNCTION PROPERLY. I COULD NOT CHANGE CHANNEL, TURN AIR OFF, COULDN'T CHANGE VOLUME OR NOTHING. ABOUT TWENTY MINUTES LATER I ARRIVED AT MY HOUSE AND SHUT THE CAR DOWN. THE RADIO CONTINUED TO PLAY. I HAD TO START AND SHUT THE JEEP DOWN THREE TIME IN ORDER FOR THE EQUIPMENT TO SHUT DOWN. I CALLED NAPLETON JEEP OF CLERMONT TO COME TOW THE JEEP IN AND I CALLED CHRYLSER CORP TO NOTIFY THEM OF THE MAJOR SAFETY HAZARD THIS WAS AND PROBLEMS THIS COULD HAVE CAUSED. SEARCHING THE SAME YEAR AND MODEL JEEP ON THE INTERNET, IT APPEARS THIS IS A PRETTY COMMON THING,. I EXPLAINED IT TO ONE OF THE CHRYSLER CORP MANAGERS AND HE SAID IT DIDN'T MATTER HOW MANY VEHICLES THIS HAPPENED TO, THERE IS NO PROBLEM. CHRYSLER HAD THE NAPLETON DEALER DRIVE THE CAR FOR ABOUT 90 MILES OVER A WEEK PERIOD AND NEVER HAD A PROBLEM. AT THAT TIME I GOT A CALL FROM CHRYSLER AND NAPLETON, STATING I CAN PICK MY JEEP UP, THERE IS NOTHING WRONG. THE JEEP HAD ABOUT 2000 MILES ON IT WHEN THIS HAPPENED. WE HAVE HAD THE JEEP ABOUT 40 DAYS WHEN THIS HAPPENED, AND BECAUSE CHRYSLER COULDN'T RECREATE THE ISSUES, THEY HAVE JUST WASHED THEIR HANDS OF THE PROBLEM.
Electrical system, Jan 28, 2019
WHEN A PHONE CALL COMES IN THE RINGER VOLUME IS AT MAXIMUM VOLUME. THIS IS HEART STOPPING, MAKING ME JUMP. I AM FORCED TO QUICKLY TURN THE VOLUME DOWN WHICH, WHEN IN TRAFFIC, IS VERY DISTRACTING AND POTENTIALLY DANGEROUS. I HAVE READ ONLINE OF OTHERS HAVING THIS ISSUE, WITH NO RESOLUTION. EVEN THOUGH I TURN THE VOLUME DOWN, THE NEXT TIME THE VOLUME IS RIGHT BACK UP AT MAXIMUM. THERE IS NO WAY TO AVOID THIS. I ALSO HAVE THE ISSUE OF BLUETOOTH CALLING BEING USELESS. ALTHOUGH I CAN HEAR THE OTHER PARTY THEY CANNOT HEAR ME. THE SYSTEM ALSO MAKES A VERY LOUD POPPING STATIC NOISE WHENEVER I USE THE BLUETOOTH SYSTEM, EITHER AT THE BEGINNING OR END. I AM AFRAID THIS WILL DAMAGE MY VEHICLES SPEAKER OR STEREO SYSTEM. I HAVE HAD THE VEHICLE TO MY DEALER NUMEROUS TIMES AND THEY WERE ABLE TO RECREATE THE ISSUE. WE EVEN TESTED ON ANOTHER CHEROKEE AND THE ISSUE DID NOT OCCUR FOR ME IN THIS VEHICLE. THE DEALER DID A SOFTWARE UPDATE THAT DID NOT HELP. THEN THEY WERE TOLD JEEP WAS COMING OUT WITH A SOFTWARE UPDATE THAT WOULD HELP. AFTER 3 MONTHS THEY TOLD ME THE UPDATE WAS IN, SO I DROPPED MY CAR OFF AGAIN. THE NEXT DAY I WAS TOLD THAT THE UPDATE WAS CORRUPTED AND THAT JEEP INFORMED THEM NOT TO RUN THE UPDATE OR THERE WOULD BE NEW PROBLEMS. SO MY CAR WENT TO THE DEALER AGAIN FOR NO REASON. THIS HAS BEEN A HUGE INCONVENIENCE FOR ME FOR MONTHS NOW. I ALSO HAD AN ISSUE WITH THE RADIO REBOOTING WHILE DRIVING, FOR NO APPARENT REASON. I ALSO EXPERIENCED AN ISSUE WITH THE RADIO DISPLAYING NOTHING BUT COLORED LINES AND EVENTUALLY GOING BLACK ALL TOGETHER. THIS WAS HOPEFULLY FIXED BY AN UPDATE BUT THAT STILL REMAINS TO BE SEEN. OVERALL, THIS JEEP HAS HAD ME GOING BACK AND FORTH TO THE DEALER STARTING ABOUT A MONTH AFTER I BOUGHT IT.
Power train, Electrical system, Other or unspecified, Jan 27, 2019
I LEANED MY 2019 JEEP CHEROKEE BACK IN SEPTEMBER 2018. A WEEK AFTER LEASING IT I WAS SLOWING DOWN TO COME TO A STOP SIGN AND IT BEEPED AT ME AND ALL THE POWER SHUT OFF IN THE JEEP. I TRIED TO HIT THE START BUTTON NOTHING. I PUT IT IN PARK AFTER FIGHTING WITH IT TO GO INTO PARK AND TRIED THE START BUTTON AGAIN. NOTHING. SO I WAITED 2 MINUTES AND TRIED AGAIN IT TURNED BACK ON AND WAS FINE FOR THE REST OF THE DRIVE. JANUARY 24 2019 I WAS PULLING OUT OF THE PARKING GARAGE AT WORK AND AFTER 4 MINUTES OF IT BEING ON IT SHUT OFF MID DRIVING. SAME THING HAPPENED IT BEEPED AND ALL POWER SHUT OFF. I PUT IT IN PARK AND HIT THE START BUTTON. NOTHING. WAITING 2 MINUTES TRIED AGAIN TURNED ON MADE IT ALL THE WAY HOME. ALSO WHEN I TURN EITHER WAY IT BEEPS AS OF A DOOR IS OPEN. NO DOOR IS OPEN CHECK REPEATEDLY. WHEN I GO OVER A SPEED BUMP IT SOUNDS LIKE SOMETHING IS GRINDING IN THE BACK END I HAVE TO COME TO A COMPLETE STOP AND START AGAIN AFTER THE BUMP OR THE JEEP WILL NOT MOVE. THE RADIO WILL RANDOMLY MAKE A VERY LOUD STATIC NOISE THAT IS EAR PIERCING FOR A SECOND THE IT WILL BE FINE OR IT WILL RESTART THE RADIO IT'S DIFFERENT EVERYTIME IT HAPPENS.
Electrical system, Service brakes, Engine, Jan 10, 2019
THE CAR COMPLETELY SHUT DOWN WHILE DRIVING AT NIGHT ON A SNOWY MOUNTAIN ROAD. ALL LIGHTS AND EVERYTHING COMPLETELY SHUT OFF. I WAS ABLE TO STOP IN THE OPPOSING LANE OF TRAFFIC AND RESTART THE VEHICLE BEFORE BEING STRUCK. THE VEHICLE ELECTRICAL SYSTEM CONTINUED TO FLASH INTO WARNING AND LIMP MODE SEVERAL TIMES BUT WE WERE 100'S OF MILES FROM A DEALERSHIP. WE CONTINUED WITH THE PROBLEM UNTIL WE WERE ABLE TO LIMP HOME AND BACK TO THE DEALERSHIP. THE VEHICLE ALSO REVVED UP TO 4000 RPM WHILE MY FOOT WAS ON THE BRAKE AND NOT TOUCHING THE ACCELERATOR. THE LOW TIRE LIGHTS KEPT ROTATING TO DIFFERENT TIRES AS I DROVE WITH NONE BEING LOW. THE DEALERSHIP SAID IT WAS A VACUUM LINE AND THEY DROVE IT FOR 10 MILES WITHOUT RESULT. THIS VEHICLE ALMOST KILLED US ON SEVERAL OCCASIONS.
Steering, Power train, Electrical system, Jan 9, 2019
THIS REPORTS DOCUMENTS A SECOND INSTANCE OF POWER FAILURE. ON FRIDAY, JAN 4 FAII WAS DRIVING ON INTERSTATE HWY 287. THE DASHBOARD WENT DARK AT FIRST AND THEN STARTED FLICKERING. CAR THEN STALLED WHILE DRIVING. THE GAS PEDAL NO LONGER WORKED. THE POWER STEERING FAILED. I COASTED TO THE SHOULDER. WHEN IN PARK THE DASHBOARD CAME BACK ON WITH BATTERY, ENGINE LIGHT, AND P WITH CIRCLE AND EXCLAMATION MARK. A MESSAGE CAME ON DISPLAY TO SERVICE TRANSMISSION. I HAD TO BE TOWED TO THE CAR DEALERSHIP. AT THE DEALERSHIP I WAS TOLD THE REPAIR WORK WOULDN'T START UNTIL MONDAY. ON MONDAY AFTERNOON, I WAS TOLD THE BATTERY CONNECTION WAS POOR AND THEY ORDERED A PART. I ALSO RECEIVED A RECALL EMAIL THAT STATES THE TRANSMISSION NEEDS TO BE FIXED. I FEEL THIS VEHICLE IS LIFE THREATENING AT THIS POINT. MANY CHEROKEES HAVE RECEIVED 5 RECALLS AND I ONLY HAVE ONE. PLEASE LOOK INTO THE CHEROKEE LIMITED 4 X 4.
Electrical system, Electronic stability control (ESC), Jan 4, 2019
THE FIRST TIME I HAD A PROBLEM WITH THIS CAR WAS A FEW DAYS AFTER I RECEIVED IT IN DEC 2018. POWER STEERING WENT OFF WHILE I WAS DRIVING IT. THE DEALERSHIP WAS CLOSED SO I DID NOT BRING IT INTO THE DEALER UNTIL TWO DAYS AGO. SINCE THE CAR STARTED UP AND SHOWED NO BATTERY ICON OR DISPLAY MESSAGE, THEY COULD NOT FIND OUT WHAT HAPPENED. THEY TESTED FOR CODES BUT TO NO AVAIL. I PICKED IT UP YESTERDAY. I DECIDED TO DRIVE THE CAR TODAY AND SURE ENOUGH THE DISPLAY TURNED DARK WHILE I WAS DRIVING. THE ENGINE LIGHT, BATTERY ICON, POWER LIGHT WENT ON. IT STALLED ON THE HIGHWAY AND I COASTED TO THE DUDE OF THE ROAD. I HAD TO BE TOWED BECAUSE IT WOULD NOT MOVE WHEN IN DRIVE. THE DEALER IS INVESTIGATING IT NOW
Electrical system, Electronic stability control (ESC), Engine, Jan 4, 2019
VEHICLE LOCKS UP AND COMPLETELY DIES WHILE BEING DRIVEN AT HIGH SPEEDS. STEERING WHEEL LOCKS UP. MUST COME TO A STOP TO PUT IN PARK AND RESTART CAR.
Steering, Power train, Electrical system, Jan 1, 2019
THIS IS THE THIRD TIME WE HAVE HAD AN ISSUE WITH MY WIFE'S JEEP. 2019 JEEP CHEROKEE LIMITED. FIRST ISSUE WAS JUST OVER A THOUSAND MILES, SPENT ALMOST A MONTH IN THE GARAGE. GOING DOWN THE INTERSTATE AT HIGH SPEEDS THE CAR SHUTS DOWN AND YOU LOSE ALL POWER STEERING, THE BRAKE PEDAL GETS HARD, ETC. YOU LOSE ALL LIGHTS IN THE DASH, ALL POWER GOING UP HILLS, HAVE TO STOP COMPLETELY AND RESTART IN ORDER TO GO ANYWHERE. SERIOUS SAFETY ISSUE AS REPORTED TO JEEP MULTIPLE TIMES NOW AND THEY HAVE SAID IS FIXED. WE HAVE REQUESTED THEY SWAP OUT OUR VEHICLE WITH ANOTHER NEW JEEP AND THEY REFUSED. THIS IS A SERIOUS SERIOUS SAFETY ISSUE WHERE THE ABILITY TO SAFELY DRIVE THE CAR ABRUPTLY STOPS WHILE YOU ARE DRIVING. POWER STEERING COMPLETELY SHUTS DOWN AS DOES THE CAR TRANSMISSION MAKING IT SO YOU CAN GO NOWHERE. WE HAVE BEEN ALMOST WIPED OUT BY A SEMI TRUCK ON THE INTERSTATE, THIS IS AFTER THEIR THIRD ATTEMPT AT FIXING THE VEHICLE AND SAYING IT IS FIXED. AND SAFE. WE HAVE REQUESTED TIME AFTER TIME FOR THEM TO GIVE US A NEW JEEP AND THEY REFUSED BECAUSE THEY DON'T WANT TO DISH OUT THE MONEY OR WHATEVER THE CASE IS. THIS VEHICLE CAN LOSE POWER STEERING AND THE TRANSMISSION CAN GO INTO NEUTRAL AT ANY TIME WHILE DRIVING DOWN THE ROAD CAUSING YOU TO BE LEFT WITH A VERY UNSAFE VEHICLE AT HIGHWAY SPEEDS AND POTENTIALLY UNABLE TO STEER THE VEHICLE. IT IS A MIRACLE THAT MY WIFE WHO WAS 40 WEEKS PREGNANT AT THE TIME WAS ABLE TO PUT ALL HER MUSCLE INTO THE CAR AND STEER IT AWAY FROM GOING OVER A CLIFF THE FIRST TIME WHEN IT DIED. THE SECOND TIME WE WERE ON THE INTERSTATE ON THE WAY TO A DOCTOR'S APPOINTMENT. THIRD TIME WAS TODAY ON THE INTERSTATE AGAIN.
Steering, Electrical system, Seats, Dec 30, 2018
OUR BRAND NEW 2019 JEEP LIMITED 4 X 4 WITH V6 ENGINE (285 MILES) WAS STARTED UP IN OUR DRIVEWAY I NOTICED THE BATTERY LIGHT WAS ON. THE DASHBOARD STATED THE START/STOP FUNCTION WAS NO LONGER WORKING. THE SEAT WOULD NOT MOVE FOR DRIVER 2. WE NEEDED TO GET TO AN EVENT AND ATTEMPTED TO PULL OUT OF THE DRIVEWAY WHEN WE NOTICED THE POWER STEERING WAS NOT WORKING. WE RETURNED THE CAR TO ITS SPOT ON THE DRIVEWAY. THE CAR WAS STARTED THIS MORNING WITH NO BATTERY ICON SHOWING AND NO DASHBOARD MEMO. I'M AFRAID TO DRIVE THIS VEHICLE AND WILL GET IT TO A DEALERSHIP.
Electrical system, Engine, Dec 4, 2018
WHILE PULLING INTO A PARKING LOT THE VEHICLE ENGINE SHUT DOWN, IT HAS DONE THIS THREE TIMES IN THE PAST WEEK. VEHICLE IS NOW AT THE DEALERSHIP. I HAD TO PUT THE VEHICLE IN PARK IN ORDER TO RESTART IT. *DT *DT*JB
Fuel system, Gasoline, Electrical system, Engine, Nov 30, 2018
TODAY WE BOUGHT A NEW 2019 JEEP CHEROKEE VIN [XXX] FROM QUIRK DEALERSHIP IN BRAINTREE MA. THE CAR STALLED 100 FEET FROM THE DEALERSHIP LEAVING THE LOT - NO ABILITY TO STEER ALL SYSTEMS DIED. THESE CARS NEED TO BE RECALLED, VERY SCARY IN TRAFFIC WITH NO ABILITY TO MOVE. THIS IS NOT THE FIRST COMPLAINTS I HAVE SEEN, PLEASE HELP THE CONSUMER BY RECALLING THESE VEHICLES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Electrical system, Nov 28, 2018
THE RADIO VOLUME CONTINUALLY FADES IN AND OUT ALL OF THE TIME. MANY 2019 OWNERS HAVE THE SAME PROBLEM. FACTORY ISSUE.
Power train, Electrical system, Vehicle speed control, Nov 12, 2018
WAS AT A 4 WAY STOP SIGN GETTING READY TO PULL OFF WHEN VEHICLE STOP WORKING. TRIED TO RECRANK THE VEHICLE BUT IT TOOK 5 MINUTES TO START AGAIN. CALLED DEALERSHIP AND TOOK IT TO THE SERVICE DEPARTMENT. ABOUT A WEEK AND A HALF LATER VEHICLE STARTED HAVING ISSUES AGAIN. VEHICLE STARTED TO STALL AND HAVE A VERY SLOW TAKE OFF. TAKE OFF WAS SO SLOW UNTIL I HAD TO SIT 15 MINUTES BEFORE TAKE OFF.
Electrical system, Other or unspecified, Nov 5, 2018
CAR WILL STALL WHILE IN MOTION AND COME TO A COMPLETE STOP. IT'S VERY DANGEROUS TO HAVE A NEW CAR STALL IN THE MIDDLE OF TRAFFIC. I HAVE CONTACTED THE DEALER AND THEY HAVE NO
Power train, Electrical system, Engine, Nov 5, 2018
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED AND AN UNKNOWN ELECTRONIC SYMBOL ILLUMINATED. THE VEHICLE WAS TAKEN TO CROWLEY CHRYSLER JEEP DODGE RAM (860-261-3000, LOCATED AT 1461 FARMINGTON AVE, BRISTOL, CT 06010) WHERE THE SOFTWARE WAS UPGRADED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND AN UNKNOWN FAILURE CODE WAS LOCATED. THE DEALER ALSO DIAGNOSED AND REPLACED THE ENGINE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO FILE FOR AN ARBITRATION. THE CONTACT FILED FOR AN ARBITRATION. THE FAILURE RECURRED AND THE SAME DEALER INSTALLED A FLIGHT CONTROLLER TO TRACK THE FAILURES. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V739000 (POWER TRAIN). THE VEHICLE WAS REPAIRED PER THE RECALL AND THE CONTACT STATED THAT THE VEHICLE "APPEARED TO BE REPAIRED"; HOWEVER, SHE WANTED THE VEHICLE REPLACED. THE FAILURE MILEAGE WAS UNKNOWN.
Electrical system, Oct 30, 2018
VEHICLE WOULD NOT START. HAD IT TOWED TO THE DEALERSHIP AND THEY REPLACED THE PARK/NEUTRAL SAFETY SWITCH.
Electrical system, Vehicle speed control, Engine, Oct 29, 2018
MY 2019 JEEP CHEROKEE LATITUDE WAS JUST EXITING THE INTERSTATE AND APPROACHED A LIGHT ON THE OFF RAMP. UPON STOPPING AND TRYING TO ACCELERATE MY JEEP BEGAN BEEPING AND THE "DRIVE (D)" STARTED BLINKING ON THE DASH AND GEAR. DURING THIS TIME MY VEHICLE WOULD ROLL BACKWARDS TO THE OFF RAMP UNLESS THE EMERGENCY BREAK WAS ENGAGED. I WAS NOT ABLE TO PRESS THE GAS, SHIFTING INTO OTHER GEARS DID NOT DO ANYTHING AND THE BREAKS WERE LOCKED OUT. I WAS SITTING IN THE BIKE LANE BLOCKING TRAFFIC AND HOPING TO NOT GET HIT. I WAS ABLE TO ROLL DOWNHILL ABOUT 50FT AND STEER ONTO A SIDE STREET. ONCE THERE I AGAIN TRIED TO SHIFT TO DIFFERENT GEARS AND NOTHING SEEMED TO WORK. AS MENTIONED MY BREAKS WERE LOCKED AND THE GAS PEDAL WAS OUT OF SERVICE. FINALLY, AFTER EXITING THE MAJOR INTERSECTION I TRIED TURNING THE CAR OFF AND BACK ON AND IT SEEMED TO CLEAR THE ERROR. MY CAR IS CURRENTLY IN THE SHOP FOR THIS PROBLEM. SOMETHING NEEDS TO BE DONE ABOUT THIS THOUGH. IF THIS WOULD HAVE HAPPENED SECONDS BEFORE SERIOUS INJURY OR DEATHS COULD HAVE BEEN INVOLVED.
Electrical system, Oct 23, 2018
I HAVE A 2019 JEEP CHEROKEE WITH 4,800 MILES. PERIODICALLY WHILE DRIVING, THE BATTERY/VOLTAGE INDICATOR COMES ON AND THE CAR COMPLETELY SHUTS DOWN. IT HAS BEEN VERY SCARY AND DANGEROUS. THIS HAS ONLY HAPPENED ON SLOWER, CITY STREETS SO FAR. THE CAR RESTARTS AFTER ITS PUT IN PARK. ITS AT THE DEALER, BUT NO LUCK FINDING A CAUSE YET. I HAVE ATTACHED A PHOTO OF WHAT IT LOOKED LIKE WHEN IT LAST OCCURED.
Electrical system, Wheels, Other or unspecified, Oct 21, 2018
FIRST WE WEREN'T ABLE TO TAKE VEHICLE HOME THE DAY WE SIGNED THE FINANCE PAPERS, 8/19/18, DUE TO BATTERY BEING DEAD. WE THEN PICKED UP CAR ON 8/20/18. KEPT VEHICLE TILL AROUND THE 23RD. THE JEEP CHEROKEE TURNED OFF IN TRAFFIC AND WENT INTO BATTERY PROTECTION MODE. WE HAD TO PUT CAR IN PARK AND RESTART. WE WERE ALMOST REAR-ENDED. I THEN CALLED DEALERSHIP TO TALK TO SALESMAN AND HE WAS BUSY SO I ASKED FOR MANAGER WHO THEN TOLD ME THAT THE SALESMAN WOULD CALL ME BACK. WHEN I TOLD SALESMAN ABOUT THE INCIDENT I WAS TOLD TO DRIVE WITH START-STOP FUNCTION OFF AND TO WAIT TILL NEXT DAY TO SEE IF IT DID IT AGAIN. THE VEHICLE DIDN'T START IN THE MORNING AND THEN TRIED SECOND TIME AND IT TURNED ON IN BATTERY PROTECTION MODE SO I TOOK IT IN TO DEALERSHIP AND WAS GIVEN A LOANER. WE THEN PICKED UP CHEROKEE ON OR AROUND 8/31/18. WE WERE TOLD THE BATTERY WAS RECHARGED. THE CHEROKEE THEN STARTED TO TURN OFF AGAIN IN TRAFFIC SO I TOOK IT BACK ON 9/5/18. I WAS GIVEN ANOTHER LOANER. I WAS THEN TOLD TO PICK UP CHEROKEE ON 9/18/18. I WAS TOLD THAT THEY DIDN'T FIND ANYTHING AND COULDN'T RECREATE THE INCIDENT. EVER SINCE WE RECEIVED THE CHEROKEE BACK ON THE 18TH WE KEEP THE START-STOP FUNCTION OFF. NOW THE TIRE PRESSURE SENSORS KEEP COMING ON AND OFF AND THE GAS IS GOING AT A FASTER RATE THEN BEFORE. NOT SURE IF SENSORS ARE WORKING CORRECTLY. TOOK CAR BACK TO DEALERSHIP ON SUNDAY 10/14/18 AND WAS TOLD TO CALL SERVICE THE NEXT DAY BECAUSE THEY HAD NO LOANERS. TODAY 10/21/18 VEHICLE TURNED OFF WHILE DRIVING OUT OF PARKING SPACE. CAR RESTARTED BUT DO NOT TRUST DRIVING THIS VEHICLE WITH MY FAMILY INSIDE. THERE HAS BEEN SEVERAL TIMES THE VEHICLE DIDN'T ACCELERATE WHILE STEPPING ON THE GAS PEDAL.
Electrical system, Wheels, Oct 15, 2018
WHILE VEHICLE IN MOTION, CHARGING SYSTEM/BATTERY WARNING LIGHT ILLUMINATED. WITHIN 5 MINUTES OF THIS INCIDENT, TIRE PRESSURE/RUN FLAT WARNING INDICATOR ILLUMINATED. RECOMMENDED PRESSURE OF 36 PSI INCORRECT. RECEIVED 2 RECALL NOTIFICATIONS ON APP AND EMAIL. THEN BOTH RECALLS DISAPPEARED.
Electrical system, Other or unspecified, Engine, Oct 8, 2018
THE CAR STALLS WHILE DRIVING AT LOW AND HIGH SPEEDS. THE ENGINE WILL ATOP COMPLETELY AND THE CAR ROLLS BACK OR BEGINS TO DRIVE BACKWARDS WHEN IT'S RESTARTED. THIS IS A REAL SAFETY CONCERN AS I HAVE ALMOST BEEN HIT 4 TIMES NOW DUE TO THE CAR STALKING IN ATOP AND GO TRAFFIC AND ANOTHER TIME WHILE DRIVING AT HIGH SPEEDS. ALSO, THE CAR APPEARS TO CHUG OR HESITATE TO CHANGE GEARS. IT'S IS SLOW TO PICK UP SPEED AND AT TIMES, IT WILL NOT ACCELERATE. THE RADIO FLUCTUATES IN VOLUME LEVEL CONSTANTLY REGARDLESS OF THE PROGRAMMING AND IT'S SO BAD THAT YOU CAN'T EVEN USE IT. I'M CONCERNED FOR THE SAFETY OF MYSELF, MY CHILDREN AND OTHERS AS WELL. CHRYSLER APPEARS TO HAVE NO CONCERNS. UNLESS SOMEONE DIES, I'M AFRAID THIS ISSUE WILL NOT BE RESOLVED.
Electrical system, Engine, Oct 7, 2018
TAKATA RECALL. I WAS MERGING INTO THE TURNING LANE IN BUSY TRAFFIC. AS I WAS APPLYING BRAKES AND COMING TO A LOW SPEED THE VOLTAGE LIGHT CAME ON AND THE JEEP COMPLETELY STALLED AND LOST ALL DRIVABILITY. NO OTHER LIGHTS OR ANYTHING WAS IN THE DASH JUST THE VOLTAGE. I PUT THE CAR IN NEUTRAL AND MANAGED TO GET IT BACK STARTED BEFORE GETTING HIT IN A BUSY INTERSECTION.
Electrical system, Engine, Oct 5, 2018
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING 15 MPH, THE VEHICLE STALLED AND THE BATTERY WARNING INDICATOR ILLUMINATED. AFTER A FEW MINUTES, THE VEHICLE WAS ABLE TO BE RESTARTED AND DROVE NORMALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,900.