2019 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 12 Cherokee model years with reports.
Of the 2019 reports, 40 involved a crash and 19 involved a fire. 37 people were injured.
What owners report most often
Recalls and investigations
Power trainMay 7, 2026
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Campaign 26V290000 on NHTSA.gov
Power trainApr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Campaign 25V011000 on NHTSA.gov
Steering, rack and pinion, rackAug 29, 2019
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
A loss of steering control increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Campaign 19V637000 on NHTSA.gov
Air bagsJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Campaign 19V449000 on NHTSA.gov
SeatsMar 28, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
In the event of a crash, the seat may move, increasing the risk of injury.
Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Campaign 19V248000 on NHTSA.gov
Electrical system, instrument cluster/panelDec 20, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Campaign 18V917000 on NHTSA.gov
Power train, automatic transmissionOct 19, 2018
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
A vehicle stall can increase the risk of crash.
Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Campaign 18V739000 on NHTSA.gov
Electrical system, wiring, front underhoodAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
A vehicle stall can increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Campaign 18V524000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
A reduction of braking performance can increase the risk of a crash.
Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Campaign 18V523000 on NHTSA.gov
Power train, automatic transmissionJul 26, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
Campaign 18V492000 on NHTSA.gov
Engine and engine cooling, engineMay 25, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Campaign 18V344000 on NHTSA.gov
Representative owner complaints: electrical system
340 reports, newest first. Show all
Power train, Electrical system, Sep 16, 2024
4wd service light on, faulty power transfer unit. Known issue in Jeep Cherokees, many 2016-2017 vehicles were recalled for the same exact issue
Electrical system, Other or unspecified, Engine, Sep 10, 2024, fire
My family and I drove from San Antonio, TX to El Paso, TX on [XXX]. In the car were 4 passengers, including a 11 month old child. At the start of the drive, a warning message that read "4WD overheated. Temporarily unavailable" was seen. The alert showed 1 time and upon a quick search online, was seemingly insignificant. It never showed up again during the drive. We did leave around 4pm so the sun was out and hot, we believed it to be a temporary warning that would not affect our drive as we did not need 4WD during the drive. The jeep did not have a lot of miles on it and was only serviced at the dealership at appropriate windows as recommended by professionals. Once we reached El Paso, a strong smell occurred. Followed shortly by fire and flames coming from the front area, under the hood, near the engine. We pulled off to the side of the road while the flames grew bigger. The infant and all 4 adults were able to exit the vehicle timely but the fire was very large. Many onlookers stopped to check on our welfare. There was an investigation done but all that was said was that there was in fact a fire, and it did in fact start near the front of the vehicle by the engine. Chrysler said they could not determine anything further as there was damage from the fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Aug 17, 2024
Failing part - 8.4" Uconnect radio/control center of the Jeep. The Uconnect system is failing and started ghosting the vehicle, changes the radio, heat and AC, turns on backup camera, calls 911, etc. This specifically becomes a when it starts calling phone numbers and turning backup camera and becomes a distraction to the driver. The problem has been confirmed as the system control panel has delaminated and needs to be replaced by a Jeep Dealer. We were advised to have a Dealer check and confirm the control panel has delaminated and confirm it needs to be replaced. We followed this guidance from Chrysler/Jeep and Uconnect and told that once we did this and they confirmed it needed replaced they would start the process to replace the control panel. There were no warning signs that this was starting and first started about 6 months ago. It has now progressed to nearly every time use the vehicle the control panel starts ghosting all the controls. We have researched and understand that this is an issue with all the Uconnect 8.4 control systems, doesn't matter which vehicle it is in. What we have been able to find is it has been determined a safety issue in other vehicles and Chrysler/Jeep is replacing them. But for us we were told they would only warranty it to 60,000 miles. We have about 89,xxx miles on our Jeep. I don't understand how it can be determined a safety issue and Chrysler/Jeep can get by only covering this to 60,000 miles. It becomes a major safety issue when it randomly and constantly starts changing the temperature, fan speed, back up camera, radio, calling numbers including 911, this can only be stopped by turning the system completely off. this causes loss of many functions to the vehicle.
Electrical system, Engine, Fuel/propulsion system, Aug 6, 2024
While coming to a stop the vehicle just died while in traffic. Managed to get to an auto zone and the code was p018c fuel pressure sensor B circuit low. The stop/start feauture also just randomly stops working. Jeep has no answer to this. The vehicle dying while in traffic could be deadly.
Electrical system, Jul 27, 2024
One day before the incident occurred, I was sitting at a red light and the Start/Stop light was green like normal, all of a sudden, it turned amber, and the engine kicked back on. It drove normally, the next day, I tried to start it and it wouldn't turn over, the gas tank was almost full. This is the 2nd time a battery change was done. The first time was for normal service, the battery needed to be changed. The Start/Stop system has worked normally since I bought it (in 2018) The mileage is ~83,000
Electrical system, Other or unspecified, Jul 22, 2024
At random times the radio will start changing stations on its own and it will also dial phone numbers. Most recently it dialed 911 while grandkids were in the car. It will also turn the heat or AC on and off, changes temperature settings, sometimes it turns on the backup camera. everything that is on the Uconnect control panel is affected. The only way to get it to stop is to shut the Uconnect radio system off. This is a safety distraction when it starts these problems. From the research I have done other vehicles with this same radio Uconnect system have safety recalls issued, it needs to be extended to all vehicles with this system.
Electrical system, Engine, Jul 16, 2024
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The START/STOP System warning light was illuminated. The contact parked and restarted the vehicle to correct the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
Electrical system, Jul 11, 2024
Earlier this month, July, 2024 my car experienced a crash or malfunction of the electrical cluster which has caused all systems like (nav, radio, phone, climate) to not work and automatically turn on and off and switch between apps. Of immediate concern is my car keeps calling 911 after stating the SOS call was unsuccessful. The instrument panel cluster is non operational as stated in the recall. There was a recall for this exact problem stating only 52 Jeep Cherokees were impacted; mine is excluded. The Safety Recall is UC4/NHTSA 18V-917 Instrument Panel Cluster. I believe there is too much of a coincidence between my issue and the exact reason for the recall. I cannot get the company to simply let me talk with someone with knowledge of the recall. Ultimately, I want Chrysler to accept my recall per their own communication around the problem.
Electrical system, Other or unspecified, Engine, Jul 2, 2024
1. Component/system failed: PTU 2. My vehicle completely shut off and became disabled while driving - this put my safety and the safety of others at risk. 3. The problem was confirmed at the dealership. 4. The vehicle has been inspected by certified mechanics at the dealership. 5. There were no prior warning lights or signs/symptoms of the problem before failure.
Power train, Electrical system, Engine, Jun 25, 2024
PCM fails intermittently. Dealership is replacing it and has the defective one. Safety is definitely an issue because the vehicle stalls without adequate time to pull off of the road. Unable to move it off the road because it does not engage the transmission. Dealer has been able to replicate and confirmed the problem. Component has not been inspected by anyone other than the mechanic at the dealership. Several warning lights go off just as the problem occurs but not in time to get out of unsafe situations. Recall #18V524000 on 8/8/2018 covers the problem I am experiencing but my vehicle is not in the VIN series covered by the recall. I strongly believe the series my car belongs to should be included. This is a safety issue.
Electrical system, May 14, 2024
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at undisclosed speeds, the vehicle turned off unintendedly and failed to restart. The vehicle was towed to an independent mechanic. An unknown recall repair was performed; however, the failure recurred several times. The vehicle was towed to the same independent mechanic where the cause of the failure was not determined. The contact discovered an unknown recall however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.
Electrical system, Service brakes, Apr 22, 2024
When in stop and go traffic, and in a stopped position at the time the screen flash parking brake and the car was unable to move forward. Had to put the car in park, and back into drive before it was able to move. The other incident occurred when the vehicle was backing up, and the accelerator was being pushed the car slammed on the brakes and said parking brake again on the screen. The car does have rear collision warning, however it does not brake automatically. Incident is not able to be reproduced and was inspected by a Jeep dealership which found no issues. Car does not show any additional symptoms.
Electrical system, Wheels, Service brakes, Apr 4, 2024
This is a known issue with Jeep. But they refuse to repair it at no cost. My emergency brake has become corroded due to water leaking into the module and from time to time the emergency brakes will get stuck to the point my car will not move. This recently happened last night when my vehicle was parked in the garage. I had recently been driving through a major rain storm. And upon trying to use my vehicle the next day... The emergency brakes would not release. My mechanic brought his computer over and verified the check engine light was related to the emergency brakes not releasing. This is a definite safety hazard! I have also noticed that certain safety features are being disabled due to the emergency brake not working properly. For example if I leave my Jeep in drive and open the door the emergency brakes should automatically engage disabling roll away. This feature no longer works. Another future, if my driver seat seat belt was not buckled my emergency brake would engage. This is no longer working. I am very concerned about this. There are countless other reports of emergency brake errors. Please issue a recall!
Electrical system, Apr 2, 2024
The contact owns a 2019 Jeep Cherokee. The contact stated that while making left and right turns, the battery warning light illuminated, and the vehicle stalled. The vehicle was able to be restarted. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 33,000.
Power train, Electrical system, Engine, Mar 27, 2024
I took my vehicle to a local dealership to have the "auto stop start" system checked. I had a dashboard warning light indicating the system was not working correctly. No other warnings signals were displayed. The dealership performed a diagnostic check but found no problems with the "auto start stop system". The day after I picked up my car, I drove for ten miles and the car overheated. I contacted the dealership and was told to check radiator fluid and drive the car back if possible. I found no radiator fluid in the car. My car required a full engine replacement and several subsequent repairs to exhaust system and driveshaft. An engine can overheat and seize which can cause drivers to lose control and crash. Please note: The original engine was part of recall for oil consumption. Prior to the recall update, I experienced stalling in traffic without warning due to the engine recall.
Electrical system, Engine, Mar 25, 2024
The engine is stalling while driving and the battery warning will flash across the screen. The battery is not the issue. It was purchased in the last year and has plenty of life left.
Electrical system, Seats, Other or unspecified, Mar 19, 2024
Currently the seats sound like they arnt bolted down correctly. Also recently the key fob is failing to unlock the vehicle and its taking multiple trys of pulling the fob out of the ignition and putting it back into the ignition trying it on different sides buying multiple batteries. Also the the vehicle has always gotten stuck in gear, hard shifting.
Electrical system, Other or unspecified, Mar 18, 2024
SUV parking/emergency brake automatically activates without driver doing this. This is what happened: stopped at red light foot on brake. The SUV has the feature to shut the engine off when stopped. Light turns green foot then goes to the gas. When the foot is lifted off the brake, the engine tries to restart and hesitates and at the same time the parking/emergency brake activates without this being activated by driver Unable to move forward more than a few feet and car stalls. Car has to be put in park. Engine completely needs to be turned off by driver. And the emergency/ parking brake shut off. This creates a significant safety risk for the potential of the car(s) behind the SUV accelerating into the back of SUV assuming that the SUV will be moving forward. I have encountered others with a Jeep Cherokee/ Compass with the same issue and cannot understand why there has not been a recall for this. The dealership attributes this to needing a new battery- they replaced this already. No one should have to drive like this. This has been ongoing for a while prior to the miles noted in this report. The symbol with an A and a circle with an arrow at the end of the circle and an ! Appear on the dashboard in orange.
Steering, Power train, Electrical system, Mar 15, 2024
The 4WD service light is on. It isn’t driving right. The internet says thousands of people have similar issues- all reporting the same thing. And defective PTU units are listed as the cause.
Electrical system, Engine, Jan 30, 2024
It will occasionally stall to accelerate. As well as the electrical system for radio, thermostat, camera etc in dash won’t turn on or work intermittently.
Power train, Electrical system, Jan 18, 2024
While driving, car reved itsself up and when in neutral, sensor said 4wd Neutral Warning Vehicle May move even in park…..4wd System unavailable service required…Had a diagnostic done of the sensor light that came on. Diagnostic said codes u0403 for T-Case, C14A7 PTU motor. After much reading and research this same part was recalled in the years 2014-2017 Jeep Trailhawks. The PTU loss power and had me and my family on the side of the hwy! It made some jerking and clicking noise when attempting to switch the gears to drive. There is also an electrical issue where the heat will not stay on selected option. The radio flickers and will not stay on a station. The radio also was powered off and was still playing.
Electrical system, Other or unspecified, Dec 30, 2023
The radio has started switching channels will not stay on one set station. Along with radio switching the touch screen also changes from maps to calling 911 and making sos calls, the back up camera will turn on while driving down roadway. The screen is constantly blinking and changing causes major distraction especially at night when it catches your eye. It is a major distraction while driving.
Electrical system, Engine, Dec 29, 2023
Without any previous warnings, the car stopped in the middle of the drive. Then the battery warning turned on, after trying to turn it back on.
Electrical system, Service brakes, Dec 27, 2023
My car's parking brake comes on during both stopping and driving, especially during acceleration. It recently engaged as my daughter, who was using my car to go Christmas shopping, was accelerating from a stop light and into an intersection. She was almost hit from behind when the brakes locked up in the middle of the intersection.
Electrical system, Other or unspecified, Engine, Dec 24, 2023
I have a 2019 jeep cherokee 4wd with 46077 miles. This has never happened before until now. It was dark out heading to work. I came to a stop when I went to go the jeep just literally shut down. Everything turned off- I had no lights, no engine, no warning at all. Would not start at all. I called my husband and when I opened the driver door the jeeps dash finally came on and I tried to start it, wouldn't at first than tried again it started. I turned around and drove back home. Contacted the garage. This is unsafe for anyone to put their life on the line. I was lucky I didn't get hit. I have 5 grandkids and this is not a safe vehicle to drive when there is no warning at all. Luckily It didn't do this on the railroad tracks. The garage told me to take back to the dealership. The dealership said there are no recalls on my vehicle. However, I see other jeep cherokee with the same issues and have recalls. Why risk my life or anyone else. All jeep cherokees of any year or engine size should be taken seriously.