2019 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 12 Cherokee model years with reports.
Of the 2019 reports, 40 involved a crash and 19 involved a fire. 37 people were injured.
What owners report most often
Recalls and investigations
Power trainMay 7, 2026
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Campaign 26V290000 on NHTSA.gov
Power trainApr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Campaign 25V011000 on NHTSA.gov
Steering, rack and pinion, rackAug 29, 2019
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
A loss of steering control increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Campaign 19V637000 on NHTSA.gov
Air bagsJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Campaign 19V449000 on NHTSA.gov
SeatsMar 28, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
In the event of a crash, the seat may move, increasing the risk of injury.
Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Campaign 19V248000 on NHTSA.gov
Electrical system, instrument cluster/panelDec 20, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Campaign 18V917000 on NHTSA.gov
Power train, automatic transmissionOct 19, 2018
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
A vehicle stall can increase the risk of crash.
Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Campaign 18V739000 on NHTSA.gov
Electrical system, wiring, front underhoodAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
A vehicle stall can increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Campaign 18V524000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
A reduction of braking performance can increase the risk of a crash.
Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Campaign 18V523000 on NHTSA.gov
Power train, automatic transmissionJul 26, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
Campaign 18V492000 on NHTSA.gov
Engine and engine cooling, engineMay 25, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Campaign 18V344000 on NHTSA.gov
Representative owner complaints: engine
470 reports, newest first. Show all
Engine, Jan 8, 2020
ENGINE IS SHUTTING OFF FOR NO REASON. DEALER SAYS IT IS LOW OIL SENSOR SHUTTING IT DOWN. FIRST TIME THE DEALER JUST FILLED IT WITH OIL. THE SECOND TIME I BROUGHT IT IN THEY PRETENDED NOT TO REMEMBER THE FIRST TIME IT HAPPENED AND CLAIMED TO HAVE NO PAPERWORK ON IT AS THEY CLAIMED THEY JUST TOPPED IT OFF WITH OIL. I SIGNED IN ON THEIR COMPUTER SO THEY MUST HAVE THE RECORDS OF ME BEING THERE, THEY GAVE ME NO PAPERWORK THE SECOND TIME JUST TOLD ME TO DRIVE 1000 MILES AND THEY WOULD RECHECK THE OIL.
Engine, Jan 6, 2020
ON DEC 19TH OF 2019 I WAS LEAVING WORK WHEN I MADE A RIGHT TURN DURING BUSY TRAFFIC WHEN MY 2019 JEEP CHEROKEE SUDDENLY STALLED ON ME. I HAD TO PULL OVER AND RESTART THE CAR. THE CAR DID TURN BACK ON. AFTER SPEAKING WITH MY LOCAL DEALER, THEY TOLD ME THAT THE CAR WAS ALMOST OUT OF OIL HOWEVER NO LIGHT WAS ON THEN OR AT THE TIME OF THE STALL. I WAS INFORMED THIS IS A 'SAFETY' FEATURE TO PREVENT THE ENGINE FROM HURTING ITSELF IF THE OIL GETS TOO LOW. AN OIL CONSUMPTION TEST WAS STARTED. THE CAR ONLY HAD 12590 MILES AT THE TIME OF THE INCIDENT. THIS IS ALSO THE SECOND OIL TEST THAT HAS BEEN DONE THE FIRST ONE WAS DONE BACK IN MAY OF 2019 WHEN THE CAR WAS AT AROUND 6000 MILES.
Engine, Dec 31, 2019
JEEP HAS A SAFETY FEATURE SO THEY SAY THAT CAUSES THE CAR TO TURN OFF WHILE DRIVING IF THE OIL IN YOUR BRAND NEW VEHICLE GETS LOW. THIS HAPPENED MANY TIMES ONCE IN THE MIDDLE OF AN INTERSECTION. I CALLED MY DEALER WHO TOLD ME ITS NORMAL AND TO CHANGE MY OIL EVEN THOUGH MY ONBOARD DASH SAID I WAS FINE NO OIL WARNING LIGHT JUST THE CAR TURNS OFF WHILE DRIVING. VERY DANGEROUS AND IT IS NOT EASY TO RESTART . I WAS SLOWING DOWN FOR A REDLIGHT THE LIGHT TURNED GREEN AND MY CAR TURNED OFF CAUSING DRIVER BEHIND ME TO ALMOST HIT ME I WAS PANICKED. THIS HAPPENED MANY TIMES MORE AND I CONTACTED JEEP DEALER AND THEY TOLD ME TO CHANGE MY OIL AND IT WONT HAPPEN AGAIN. TO HAVE A CAR SHUT OFF INSTEAD OF AN OIL WARNING LIGHT IS EXTREMELY DANGEROUS WHY NOT USE THE LIGHT IT CAME WITH. THAT IS NOT A SAFETY DESIGN FOR ANYONE BUT JEEP SO THEY DONT HAVE TO REPLACE BRAND NEW CARS THAT BURN OVER 3 QUARTS OF OIL EVERY 4000 MILES. THEY ARENT WORRIED ABOUT THE DRIVERS STUCK IN THE MIDDLE OF AN INTERSECTION WAITING AND PRAYING THEIR CAR RESTARTS. I HAVE VIDEO OF IT DOING IT MY NEIGHBORHOOD AND NEVER ONCE DOES THE OIL LIGHT COME ON. THE CAR ACTUALLY DIES WHILE IN MOTION NOT JUST STOPPED. I HAVE A VIDEO OF IT BUT IT IS 3 MINUTES LONG AND IT WILL NOT UPLOAD I GUESS DUE TO THE LENGTH OF IT. IT HAS HAPPENED MANY TIME SINCE DECEMEBER FIRST TIMES I JUST THOUGHT THE CAR WAS COLD DUE TO OUTSIDE TEMPERATURE AND THE BARS ON THE DASH INDICATING THE CAR WAS COLD. TO SAY I PURCHASED A BRAND NEW CAR AND DID NOT EXPECT TO HAVE TO ADD 3 QUARTS OF OIL EVERY 5000 MILES IS AN UNDERSTATEMENT TO FEAR FOR MY OWN SAFETY DRIVING MY CAR IS CRAZY. I HAVE CHANGED THE OIL AND NOW I HAVE TO CONSTANTLY MONITOR IT SO I CAN BE SAFE THIS SHOULD NEVER BE THE CASE AND DODGE KNOWS IT DOES THIS AND DOES NOTHING BUT OFFER AN OIL CONSUMPTION CHECK EVERY 1000 MILES. HORRIBLE
Electrical system, Exterior lighting, Engine, Dec 30, 2019
WHILE DRIVING THE SUV SHUTS OFF COMPLETELY. NO ENGINE POWER, NO LIGHTS, NO STEERING. THIS HAS HAPPENED 6 TIMES LEAVING THE SUV IN THE DARK WITH NO LIGHTS WITH CHILDREN INT HE CAR. THE SUV SHUTS DOWN WHILE IN MOTION, AT 45MPH SPEEDS ON COUNTY ROADS AND AT HIGH SPEED 70 MPH + ON TURNPIKE. I AM SCARED FOR MY LIFE. DEALER IS NOT HELPING ME. I PUT THE LAST DATE IN. IT HAPPENED 6 TIMES.
Power train, Engine, Dec 29, 2019
I WAS IN AN AUTOMATIC CAR WASH AND AFTER IT WAS FINISHED MY JEEP WOULD NOT ENGAGE INTO DRIVE FROM NEUTRAL. I HAD THE AUTOMATIC ENGINE SHUT DOWN TURNED OFF. I TRIED MULTIPLE TIME FROM SHIFTING FROM NEUTRAL INTO DRIVE. I ALSO RESTARTED MY JEEP TWICE AND ON THE SECOND TIME IT STARTED AND I COULD DRIVE AWAY.
Power train, Vehicle speed control, Engine, Dec 21, 2019
VEHICLE DRIVING AND WHEN COMING TO A STOP IT SEEMS LIKE THE AUTO TURN OFF WANTS TO TURN OFF EVEN BEFORE STOPPING. FEELS LIKE ITS GOING TO STALL. ALSO LEAVING A RED LIGHT WHEN IT AUTO TURNS ON IT JERKS AND THEN SWITCHING FROM FIRST TO SECONG GEAR IT JERKS. THE TRANSMISSION HAS SO MUCH LAG SWITCHING GEARS AND PICKING UP SPEED IT ALSO JERKS AND TAKES FOREVER TO PICK UP SPEED. BUT MY MOST CONCERN IS GEAR SWITCHING AND JERKING AND ALMOST STALLING WHEN COMING TO A STOP WITH THE AUTO SHUT OFF TRYING TO TURN OFF WHILE DRIVING. AND WHEN IT TURNS BACK ON IT JERKS WHEN YOU GIVE IT SLIGHT GAS.
Engine, Dec 15, 2019
THIS HAS HAPPENED MULTIPLE TIMES TO MY VEHICLE. IT FIRST HAPPENED AT ROUGHLY 6,000 MILES AND IS NOW HAPPENING AGAIN AT 12,000 MILES. EACH TIME, WHEN I WAS COMING DUE FOR AN OIL CHANGE. THE VEHICLE WILL STALL OUT IN THE MIDDLE OF THE ROAD AS I COME TO A STOP. SOMETIMES IT WILL RESTART, BUT OTHER TIMES I HAVE TO JUMP IT. THIS WILL HAPPEN AT A COMPLETE STOP AS I'M TRYING TO GET GOING AGAIN OR AS A I AM SLOWING TO A STOP. IT WILL HAPPEN ON ANY ROAD AT ANY TIME WHETHER GOING STRAIGHT OR TURNING.
Electrical system, Engine, Dec 11, 2019, fire
TL* THE CONTACT OWNED A 2019 JEEP CHEROKEE. AFTER THE VEHICLE HAD BEEN DRIVEN FOR APPROXIMATELY SEVEN MINUTES, IT CAUGHT FIRE AFTER BEING PARKED FOR FIVE MINUTES. THE FIRE DEPARTMENT WAS CONTACTED AND WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS DESTROYED. A FIRE REPORT WAS FILED. THE CONTACT STATED THAT SEVERAL WEEKS BEFORE THE FIRE, SHE NOTICED A BURNING ODOR COMING FROM UNDER THE HOOD OF THE VEHICLE. THE VEHICLE WAS SCHEDULED TO BE TOWED FROM THE SCENE, WHICH WAS STILL PENDING. HASELWOOD AUTO GROUP (950 W HILLS BLVD, BREMERTON, WA 98312, (360) 362-5848) WAS CONTACTED BY PHONE AND SEVERAL PICTURES OF THE VEHICLE WERE SENT VIA TEXT MESSAGE. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE APPROXIMATE FAILURE MILEAGE WAS 2,499. *LN*JB*DT*JB*DT CONSUMER STATED SHE THOUGHT A RODENT GOT INTO THE ENGINE.*JB
Electrical system, Exterior lighting, Engine, Dec 6, 2019
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING THE VEHICLE, IT COMPLETELY SHUT OFF AND THE BRAKES, POWER STEERING, AND LIGHTING FAILED TO WORK. THE FAILURE OCCURRED WHILE DRIVING AROUND A MODERATE INCLINE. THE CONTACT GUIDED THE VEHICLE AND STOPPED AT THE EDGE OF A DRIVEWAY. THE VEHICLE EVENTUALLY RESTARTED AFTER APPROXIMATELY FIVE ATTEMPTS. THE MANUFACTURER WAS CALLED AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT ALSO STATED THAT ALL THE INSTRUMENT PANEL GAUGES WENT DARK A FEW WEEKS AGO. THE DEALER HAD NOT BEEN CONTACTED YET AND WAS AN HOUR AWAY FROM THE CONTACT'S RESIDENCE. THE CONTACT RESEARCHED THE FAILURES ONLINE AND FOUND MANY COMPLAINTS ABOUT THE SAME MATTER. THE VEHICLE HAD PREVIOUSLY BEEN REPAIRED PER AN UNKNOWN RECALL TO REPROGRAM THE POWER MODULES, WHICH WAS WHEN THE RECENT FAILURES BEGAN. THE FAILURE MILEAGE WAS 31,000.
Engine, Nov 25, 2019
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED, LOST BRAKING AND STEERING ABILITY, AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE CONTACT WAIT A FEW SECONDS AND THE VEHICLE RESTARTED NORMALLY. THE CONTACT STATED THAT THE FAILURES OCCURRED FIVE OTHER TIMES. THE VEHICLE WAS TAKEN TO MEDINA CHRYSLER JEEP (3205 MEDINA RD, MEDINA, OH 44256) WHERE IT WAS DETERMINED THAT IT WAS NORMAL FOR THE VEHICLE TO CONSUME AN EXCESSIVE AMOUNT OF OIL. THE DEALER FURTHER STATED THAT IF THE OWNER DID NOT KEEP TRACK OF THE OIL CONSUMPTION, "IT WAS NORMAL FOR THE ENGINE TO SEIZE". THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS ADVISED TO READ THE OWNER'S MANUAL ON HOW TO MAINTAIN OIL CONSUMPTION FOR THAT TYPE OF ENGINE. THE APPROXIMATE FAILURE MILEAGE WAS 29,995.
Power train, Electrical system, Engine, Nov 21, 2019
I PURCHASED A 2019 JEEP CHEROKEE TRAILHAWK ON 11/11/2019. THAT SAME EVENING THE INSTRUMENT CLUSTER, UCONNECT, AND LIGHTS ALL CUT OUT WHILE I WAS DRIVING DOWN THE ROAD. THIS CAUSED THE ENGINE CONTROL TO BE CUT AND DTC'S FOR BRAKES, ESC, TRANSMISSION, AND THE SHIFTER. THANKFULLY THE FIRST FEW TIMES THIS HAPPENED ON A STREET WITH HEAVY TRAFFIC DURING RUSH HOUR AND I WAS ABLE TO RESTART THE VEHICLE. IT HAPPENED AGAIN ON THE SECOND DAY WHILE IN MOTION ON A SIDE ROAD AND AGAIN THE THIRD DAY EXCEPT WHILE DRIVING ON THE HIGHWAY. AFTER THE THIRD DAY, I SCHEDULED IT FOR SERVICE AT A LOCAL JEEP DEALER. UPON HAVING MY VEHICLE FOR FIVE DAYS, THE DEALER DISCOVERED A CORRODED/FAULTY GROUND AND MADE THE NECESSARY REPAIRS. THE VEHICLE WAS PICKED UP ON 11/18/2019. IT DROVE GREAT UNTIL 11/20/2019 WHEN THE POWER ONCE AGAIN WAS CUT FROM THE INSTRUMENT CLUSTER, UCONNECT, AND LIGHTS. THIS ALSO RESULTED IN A LOSS OF ENGINE CONTROL WITH THE SAME ARRAY OF DTC CODES BEING DISPLAYED AND ALSO OCCURRED WHILE DRIVING. I WAS ABLE TO SAFELY PULL OFF THE ROAD AND RESTART THE VEHICLE. THANKFULLY THIS HAPPENED ROUGHLY A MILE FROM THE DEALER AND I WAS ABLE TO LIMP THE JEEP THERE. THEY CHECKED THE CODES AND ADVISED ME TO BRING THE VEHICLE BACK IN THE MORNING. ON 11/21/2019 I RETURNED THE JEEP TO THE DEALER WHERE IT IS CURRENTLY BEING WORKED ON AGAIN. THIS VEHICLE IS AN EXTREME DANGER TO NOT ONLY MYSELF BUT TO OTHER MOTORISTS THAT COULD POTENTIALLY COLLIDE WITH ME DUE TO THE RANDOM AND UNPREDICTABLE NATURE OF THE ISSUE. I AM SO CONCERNED ABOUT THE SAFETY OF THE VEHICLE THAT I WILL NOT ALLOW MY CHILDREN TO RIDE IN MY VEHICLE WITH ME.
Engine, Nov 19, 2019
I GOT THE VEHICLE AT 5 MILES. THE DEALER TOLD ME THE OIL CHANGE IS EVER 5K MILES. I DECIDED TO MAKE A SMALL TRIP TO CANADA, SO BEFORE HEADING THERE I CHECK THE FLUIDS. ( JUST IN CASE) AND NOTICE THE DIPSTICK ON THE OIL IS 75% AND I CHECK THE OIL LIFE DASHBOARD AND IT STATES IS AT 85% OIL LIFE. I ASSUME IT WILL BE FINE AND MAKE THE TRIP AROUND 1500 MILES ROUND TRIP TOTAL. I DIDNT CHECK THE FLUIDS COMING BACK TO THE CITY TILL LIKE 2 MONTHS AFTER SINCE I USE THE CAR ONLY FOR COMMUTING AND GROCERY SHOPPING. I WAS NEARING 5K MILES AND THE I CHECK THE ENGINE AGAIN (BEEN OFF FOR ACTUALLY COUPLE OF DAYS) AND THE OIL LEVEL ON THE DIPSTICK IS ROCK BOTTOM. SO I ADD 1 QUART OF THE MANUFACTURER'S STATED OIL AND CONTINUE DRIVING IT TILL IT HITS 5K. I TAKE IT TO THE DEALER THEY DO A QUICK OIL CHANGE AND THEYR SUPPOSED USUAL INSPECTION AND SAY EVERYTHING IS FINE. OIL CHANGE IS FINISHED AND THEY PUT A NEW STICKER AT 10005K MILES EXACTLY 5K MILES MANUFACTURER RECOMMENDS OIL CHANGE. I CONTINUE DRIVING IT AND SLOWLY RACK UP 2K MILES AND CHECK THE OIL LEVEL WHICH HAS GONE CONSIDERABLY FROM FULL TO HALF DIPSTICK. KEEP IN MIND IT WAS A COLD OIL INSPECTION AND THE VEHICLE HAS BEEN OFF FOR MORE THAN 5 HOURS. I DRIVE IT AGAIN 1K MILES MORE AND THE DARN OIL LEVEL DROPS TO 25% OF DIPSTICK. EVEN MADE A FACEBOOK POST IN A JEEP PAGE AND THE MECHANIC ADMITTED THAT THESE 2.4L ARE OIL BURNERS AND THAT NO NEW VEHICLE SHOULD BE CONSUMING OIL LIKE THAT. I TAKE IT TO DEALER ASAP AND THEY TELL ME EVERY OIL CHANGE IS 3K MILES NOT THE 5K MILES AND WRITE ON MY VISIT PAPER I TOOK THE VEHICLE LATE FOR OIL CHANGE. I'M WRITING THIS AT ALMOST 8500 MILES AND JUST TOOK A PICTURE AND VIDEO OF INSPECTION.THE DIPSTICK HAS GONE DOWN AT LEAST 10% DOWN .. ALSO HAD A VEHICLE SHUT DOWN BEFORE OIL CHANGE THAT'S WHY I ADDED THE QUART OF OIL BEFORE THE 5K MILES.
Electrical system, Service brakes, Engine, Nov 8, 2019
MY 2019 JEEP CHEROKEE TRAILHAWK HAS BEEN IN THE SHOP FOR THE SECOND TIME SINCE DEC 14 FOR ELECTRICAL PROBLEMS. ATTACHED IS MY 10/27/19 LETTER TO CHRYSLER DESCRIBING THE PROBLEM. BASICALLY CAR CUTS OFF WITHOUT WARNING WHILE DRIVING (EVEN ON FREEWAY) AND HAVE TO DRIFT TO A STOP AND ATTEMPT TO RESTART CAR SEVERAL TIMES BEFORE IT STARTS UP.
Power train, Electrical system, Engine, Nov 1, 2019
I BOUGHT MY JEEP ON DECEMBER 12, 2018 FROM JT'S JEEP IN LEXINGTON SC. AT ROUGHLY 400 MILES, THE START/STOP SYSTEM LIGHT ILLUMINATED AND DISPLAYED A MESSAGE FOR SERVICE.I PARKED THE JEEP AND SHUT IT OFF, AND RESTARTED. WORKED FINE AFTER THAT. AT ROUGHLY 1,600 MILES, IT DID THE SAME THING AGAIN. SAME PROCEDURE. WENT AWAY. AT 7,500 MILES I TOOK IT IN FOR SERVICE AND THEY CHECKED AND SAID NOTHING WAS WRONG. AT 8000 MILES I WAS MERGING ONTO THE INTERSTATE IN COLUMBIA SC AND STARTED TO ACCELERATE AND IT LOST ALL POWER; POWER STEERING, ACCELERATION, BRAKING, AND DISPLAYED A MESSAGE OF "ELECTRICAL SYSTEM FAULT" I MANAGED TO GET IT OFF THE ROAD AND RESTARTED, DROVE TO GA FINE. I SCHEDULED AN APPOINTMENT WITH THE LOCAL CHRYSLER DEALER HERE IN GA, THEY KEPT IT AN ENTIRE WEEK AND CLAIMED NOTHING WAS WRONG. BUT THAT THEY FIXED A RECALL THAT WOULD REMEDY THE ISSUE. IT HAS NOT. IT HAS DONE THIS AGAIN AND AGAIN, SOMETIMES COMPLETELY LOCKING DOWN, OTHER TIMES JUST ILLUMINATING THE AUTO START STOP SERVICE LIGHT. I AM TERRIFIED OF MY VEHICLE. I BOUGHT IT BRAND NEW BECAUSE I NEEDED A SAFE, RELIABLE VEHICLE. IT HAS BEEN ANYTHING BUT. IT CURRENTLY HAS JUST OVER 10,000 MILES. I HAVE PHOTOGRAPHIC PROOF OF THE TIMES IT HAS WENT HAYWIRE.
Engine, Oct 29, 2019
2019 JEEP CHEEROKEE ENGINE KEEPS LOSING OIL I ONLY HAVE 6723 MILES ON JEEP IT TOTALLY TURNED OFF ON ME WHILE DRIVING THERE WAS NO INDICATION AT ALL THAT THE JEEP NEEDED OIL IT WAS 5 MONTHS OLD AND HAD TO ADD 3 QUARTS OF OIL TO IT SINCE THEN I HAVE HAD TO ADD AT LEAST A QUART OF OIL EVERY OTHER MONTH THIS SHOULD NOT HAPPEN ON A NEW VEHICLE RIGHT NOW I DO NOT FEEL SAFE DRIVING THE CHEEROKEE BECAUSE YOU DON'T KNOW IF IT WILL TURN OFF SPOKE TO THE DEALER THEY SAID IT SEEMS TO BE AN ISSUE WITH THAT ENGINE BUT THERE IS NO RECALL ON IT OR NOTHING THEY CAN DO SO I SHOULD KEEP OIL IN THE JEEP TO HAVE IF IT HAPPENS AGAIN. THIS IS NOT A ACCEPTABLE ANSWER ESPECIALLY SINCE IT CAN TURN OFF AT ANYTIME WITH OUT WARNING THIS NEEDS TO BE FIXED.
Electrical system, Vehicle speed control, Engine, Oct 29, 2019
VEHICLE WILL RANDOMLY SHUT OFF WHEN DRIVING. THE CRUISE CONTROL WILL NOT KICK IN WHEN YOU ARE GOING STRAIGHT OR UP A HILL... BUT DON'T WORRY IT WILL KICK IN WHEN YOU ARE GOING DOWN A HILL! THE RADIO WILL DO WHATEVER IT WANTS FROM BLASTING MUSIC TO TURNING YOUR FAVORITE SONG OFF TO LISTEN TO AM RADIO, OR JUST LOCKING YOU OUT ALL TOGETHER . THE DEALERSHIP SAYS "IT IS JUST AN UPDATE" SORRY BUT THIS VEHICLE IS A DEATH TRAP!
Power train, Other or unspecified, Engine, Oct 19, 2019
I JUST PURCHASED THIS VEHICLE 3 DAYS AGO WITH 17,600 MILES. , I HAVE BEEN EXPERIENCING THE VEHICLE CUT OFF WHEN AT A STOPPED POSITION EVEN IF THE GEARS ARE IN DRIVE. TODAY I ATTEMPTED TO TURN ON THE VEHICLE BUT SHOWED NO SIGN OF POWER, I WAITIED AND TRIED AGAIN. ONCE I GOT THE VEHICLE TO RUN THE CHECK ENGINE LIGHT CAME ON. I DO KNOW THERE WAS A RECALL FOR THIS EXACT SAME ISSUE AND MY VEHICLE SEEMS TO NOT HAVE BEEN REPAIRED.
Engine, Oct 8, 2019
ENGINE STALLED AS I WAS ACCELERATING WHEN MAKING A TURN. WARNING ON THE DASH SAID THAT THE VEHICLE CANNOT BE SHIFTED WHILE MOVING, BUT I HADN'T TOUCHED THE SHIFTER- IT WAS LOCKED IN DRIVE. THIS IS THE SECOND OCCURRENCE OF THIS TYPE OF ENGINE STALL IN 4 MONTHS. THE FIRST TIME I ONLY HAD 1200 MILES ON THE CAR, THIS TIME 3400 MILES. WHEN ENGINE QUIT I LOST POWER STEERING. ENGINE RESTARTED OK.*DT THE CONSUMER STATED THE MESSAGE ON THE DASHBOARD DISPLAY THAT THE CAR CAN'T SHIFT TO PARK WHILE IT'S MOVING AND ENGINE HAS STALL, HADN'T TOUCHED THE SHIFT LEVER. *TP
Power train, Vehicle speed control, Engine, Sep 27, 2019
STALLING IN THE ENGINE AND KNOCKING INTO THE ENGINE. THERE IS ALSO A STALL UPON ACCELERATION.
Engine, Sep 24, 2019
WHEN DRIVING MY CAR, THE CAR HESITATES AS I TURN CORNERS, THE CAR SHAKES WHEN YOU START IT UP AND MOST IMPORTANTLY THE CAR CUT OFF WHILE I WAS DRIVING ALONG A BUSY STREET. I WAS IN RUSH HOUR TRAFFIC AND WAS ALMOST REAR ENDED BECAUSE OF IT. THIS SAME ISSUE HAPPENED IN EITHER OCTOBER OR NOVEMBER. I MADE AN APPOINTMENT, I SPOKE TO THE PERSON AT THE DEALERSHIP AND THEY TOLD ME I PROBABLY NEEDED AN OIL CHANGE. I GOOGLED THE VEHICLE AND FOUND THERE WAS A RECALL THAT WOULD CAUSE THE SAME PROBLEMS I WAS HAVING. I PRESENTED TO THE DEALER THEY SAID THEY DIDN'T KNOW ABOUT IT BUT IT WAS SUPPOSEDLY RESOLVED. ALMOST ONE YEAR LATER I'M HAVING THE SAME ISSUE. IT'S DANGEROUS. I SPOKE WITH THE DEALERSHIP AND THEY SAID THE ENGINE WAS DESIGNED TO CUT OFF TO PROTECT THE ENGINE IF THE OIL IS LOW. THE ENGINE IN THESE CARS ARE A 2.4 TIGER SHARK ENGINE. THE DEALER REPLACED IT WITH A 2.4 MULTI-AIR ENGINE, POWER THE DEALER THIS SHOULD SOLVE THE PROBLEM OF THE ENGINE BURNING AN AN EXCESSIVE AMOUNT OF OIL. BOTH 2.4 ENGINES ARE DESIGNED TO SHUT OFF IF THERE IS A LOW AMOUNT OF OIL. THAT IS A SAFETY ISSUE THAT A CAR WOULD SHUT OFF IN THE MIDDLE OF DRIVING TO PROTECT ITSELF BUT THAT DOESN'T PROTECT THE DRIVER/PASSENGERS IT ACTUALLY PUTS THEM IN HARMS WAY.*DT *AS
Electrical system, Engine, Sep 23, 2019
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING, THE VEHICLE SHUT OFF AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 34,000.
Electrical system, Other or unspecified, Engine, Sep 20, 2019
TWICE THIS WEEK MY CAR HAS SUDDENLY DIED WHILE DRIVING IT AND WOULD NOT START BACK UP, BATTERY LIGHT COMES ON. I HAVE HAD TO WAIT BEFORE TRYING TO START AGAIN AND GOT IT STARTED BY PUSHING THE GAS DOWN WHILE TURNING THE KEY. LUCKILY I HAVE BEEN ON MY DIRT DRIVEWAY BOTH TIMES. I'D BE TERRIFIED IF THIS HAPPENED ON A BUSY HIGHWAY, I'M GETTING MORE AND MORE DISAPPOINTED WITH THIS VEHICLE.
Engine, Sep 19, 2019
MY JEEP ISN'T EVEN A YEAR OLD, AND MY JEEP HAS FAILED FIVE OIL ASSUMPTION TESTS. I GO BACK TO THE DEALER EVERY 1,000 MILES AND IT BURNS TWO AND A HALF QUARTZ OF OIL WITHIN 1,000 MILES! IT DOESN'T LEAK, IT BURNS.
Power train, Electrical system, Engine, Sep 18, 2019
THIS IS THE 2ND TIME THE 2019 JEEP CHEROKEE COMPLETELY LOST POWER AND SHUT OFF WHILE DRIVING. ALL WARNING DASH LIGHTS CAME ON AFTER PULLING OFF THE ROAD PUT IN PARK AND RESTART. WARNING SAYS TRAN NEED SVC. ACC/FCW LIMITED FUNCTIONALITY. FRONTEND AND REAR COLLISION DISABLED. THE SHIFTER IS LOUD AND CLUNKY WHEN PUTTING IN GEAR. DEALERSHIP SAID WHEN IT HAPPENED 3MONTHS AGO THERE WAS NOTHING THEY COULD FIND WRONG. PLEASE HELP B4 IT SHUTS OFF AND SOMEONE GETS HURT. THANK YOU
Engine, Sep 9, 2019
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT, IT HESITATED, SPUTTERED, AND DID NOT ACCELERATE SEVERAL TIMES. THE VEHICLE WAS VERY HOT ON THE DRIVER'S SIDE BY THE CONTACT'S FEET. BAXTER CHRYSLER DODGE JEEP RAM LINCOLN (6601 TELLURIDE DR, LINCOLN, NE 68521, (402) 817-7449) ADVISED THE CONTACT TO DROP OFF THE VEHICLE AND PICK UP A LOANER. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 1,348.