2019 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 12 Cherokee model years with reports.
Of the 2019 reports, 40 involved a crash and 19 involved a fire. 37 people were injured.
What owners report most often
Recalls and investigations
Power trainMay 7, 2026
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Campaign 26V290000 on NHTSA.gov
Power trainApr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Campaign 25V011000 on NHTSA.gov
Steering, rack and pinion, rackAug 29, 2019
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
A loss of steering control increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Campaign 19V637000 on NHTSA.gov
Air bagsJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Campaign 19V449000 on NHTSA.gov
SeatsMar 28, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
In the event of a crash, the seat may move, increasing the risk of injury.
Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Campaign 19V248000 on NHTSA.gov
Electrical system, instrument cluster/panelDec 20, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Campaign 18V917000 on NHTSA.gov
Power train, automatic transmissionOct 19, 2018
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
A vehicle stall can increase the risk of crash.
Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Campaign 18V739000 on NHTSA.gov
Electrical system, wiring, front underhoodAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
A vehicle stall can increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Campaign 18V524000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
A reduction of braking performance can increase the risk of a crash.
Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Campaign 18V523000 on NHTSA.gov
Power train, automatic transmissionJul 26, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
Campaign 18V492000 on NHTSA.gov
Engine and engine cooling, engineMay 25, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Campaign 18V344000 on NHTSA.gov
Representative owner complaints: power train
804 reports, newest first. Show all
Power train, Jul 29, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the PTU. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train). The VIN was included, but parts were not yet available. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 104,000.
Power train, Jul 29, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle failed to exceed 70 MPH and felt like the vehicle was hydroplaning. The "Service 4-WD" light was illuminated. The dealer was contacted and confirmed that the part was not yet available. The manufacturer was made aware of the issue. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 120,000. VIN tool confirms parts not available.
Power train, Jul 28, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4-WD” warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed with a blocked PTU. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 108,000.
Power train, Jul 26, 2025
They issued a recall 6+ months ago. They still don’t have the part to repair it - they claim verbally at the dealership and via phone @ Mopar that there’s no risk but that’s not what the recall notice says. The recall notice says that I could lose control of the vehicle while driving or that there could risk of a fire, fluid leakage, loss of parking capability. My wife and kids use this car and I don’t appreciate the risk they are taking with my family’s life.
Power train, Other or unspecified, Jul 25, 2025
PTU unit having same issues as other jeeps with recalls.
Power train, Electrical system, Engine, Jul 25, 2025
The car completely shut off mid highway and turned back on. Loss of power at times. My vehicle wasn’t in the recall I believe it should be.
Power train, Jul 25, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while driving 25 MPH, the vehicle made an abnormal sound. The contact stated that the failure recurred while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the PTU was rusted and had failed. The mechanic determined that the PTU needed to be replaced. The vehicle was towed to the local dealer, where it remained for the recall repair. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 79,318. VIN tool confirms parts not available.
Power train, Engine, Jul 24, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 45 MPH, the vehicle stalled. The engine was not connected to the 4WD. The Police assisted with pushing the vehicle to the side of the road. While in a parking lot, the vehicle stalled. While at a stop and accelerating, the vehicle stalled. The 4WD warning light was illuminated after the failure. The vehicle was taken to an independent mechanic who determined that the PTU, engine intake gasket, and actuator needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no recall coverage on the vehicle. The failure mileage was approximately 48,000.
Power train, Jul 24, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while driving 75 MPH, the vehicle hesitated with several unknown warning lights illuminated on the instrument panel. The contact pulled off to the shoulder of the highway and attempted to shift into park(P); however, the vehicle started to roll backwards. The accelerator pedal was depressed; however, the vehicle continued rolling backwards. The contact activated the parking brake to stop the vehicle from rolling and exited the vehicle. Due to the failure, the vehicle was towed to the dealer where a diagnostic test was performed and the dealer linked the failure to the recall, but parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and the contact was given a case number. The failure mileage was approximately 46,000. VIN tool confirms parts not available.
Power train, Jul 23, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4-WD” warning light illuminated. The contact's father connected a diagnostic machine to the vehicle and retrieved a code for power train failure. The dealer was made aware of the failure; however, the contact was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 132,000. VIN tool confirms parts not available.
Power train, Jul 22, 2025
There is a recall for the vehicle where the repair description states that if a PTU failure occurs it will be replaced by FCA US. The PTU damage has been confirmed by an independent service center and the dealership. The dealership currently has our vehicle and has stated that we can either drive it until it completely fails (which according to their recall letter states: "A loss of drive power can cause a vehicle crash without prior warning. A loss of PARK function can cause a vehicle crash without prior warning and/or injury to others outside the vehicle.") or we pay $3500 to have it replaced. I have been told at this time a part is not available for the snap ring/seal issue but the recall states they will replace a damaged PTU. I have contacted Stellantis and they have told us they can reimburse us up to $50.00/day for a rental car until we are able to have the recalled part fixed. The PTU is not the recall but will be replaced if it is damaged. Telling us we could just drive it until it completely fails is completely unacceptable and showing no concern for the safety of their customers. The recall has been open for 6 months. At what point will they begin honoring the PTU replacements.
Power train, Jul 22, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4WD” warning light illuminated. The vehicle was initially taken to an independent mechanic who discovered a crack in the Power Transfer Unit (PTU). The vehicle was not repaired. Upon investigation, the contact discovered NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 85,000.
Power train, Jul 19, 2025
I had "service 4wd" error message appear last month and brought it into Jeep dealership for diagnostics. I was told the Power Transfer Unit is bad, the same issue has been recalled in other Jeeps but my VIN number is supposedly not impacted. I was told it would be $3650 fix that is not covered by recall, but vehicle is safe to drive in meantime. Yesterday while driving, the car suddenly shut off mid drive and shook and made noises with a new neutral 4wd error mssg and engine light on. Thank goodness the Jeep was not far from home and was not on a high traffic or mph road as that could have had deadly consequences.It took pushing it to get it back home. Jeep corporate is still refusing to add my Jeep to the recall.
Power train, Jul 17, 2025
At around 100k miles, it has a crack, similar to the issue of other 2019 cherokees with recall 25E003000
Power train, Jul 17, 2025
I bought my car in 2018, I have a 2019 jeep Cherokee I seen power train seems like a common issue in jeep from 2017-2019 my power trans went on July 4th checks all the boxes of re call but vin isn’t included in recall 2500 to fix my car under 40k miles
Power train, Jul 17, 2025
I received notification stating I have a recall on my car. I never got a letter. A SRV4WD error code came up on my dash recently. I took it to my mechanic who said he can't do it, he said it's a recall. So I called the Jeep Dealership and they said it's not. So I took it to another mechanic who said it's a recall and sent me to a Transmission Shop. This shop said it's a recall and they don't have the fix and go to Jeep. So I went to the Jeep Dealer again and they said call Jeep Corp, you're not on the list. From here I called Jeep Customer Care who sent me to Jeep Recall Dept where I was on the phone over 2.5 hours before getting a supervisor. He gave me a reference code and told me to go to a Jeep dealer and if I had the codes the dealership could put me on the list. So I did what I was told. I have the codes on my vehicle and the dealership said they can't do anything? So I called Jeep back again, another long call, and spoke to 3 more people the Josh, a Supervisor in the recall dept. I told him the last supervisor gave me a reference number and said If my codes were on the vehicle I would be added to the list. I understand Vehicle specific. I worked at GM AND For in Engineering and on the floor as a manufacturing advisor. These are not Plant Specific parts. The tag associated with a vehicle shows sets, radio, color, etc, we would fly in parts from other plants all the time. My vehicle should be part of the recall 01C for the PTU defect as this is a safety concern. Josh said I should follow up with the nhtsa website as it goes to their engineering department. I've spent a lot of time, and hundreds of dollars on ppl reading my codes. I hop I can get this resolved now. Ref#[XXX] which is probably going to close and expire before anyone reads this. My codes on the Jeep are 1) PTU Lost Communication with DCTM (U1203-00) and 2) PTU Motor Component Blocked (C14A7-97). I've been told these are part of the recall by 5 mechanics now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Power train, Jul 16, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Power train, Jul 11, 2025
On my 2019 jeep Cherokee it was fine for about a year I bought with 64,400 miles on it and then a year later my svc 4wd light comes on out of no where on and off intermittently and I called the dealership there’s is no recall for it but it’s not a normal wear and tear item it’s should last over 100k miles but the part is 3k alone not including labor cost
Power train, Jul 11, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle jerked while depressing the accelerator pedal. Additionally, the contact stated that the vehicle stalled while at a complete stop. There was no warning light illuminated. The vehicle was taken to an unknown local dealer, where it was diagnosed with a power transfer unit failure. The vehicle was not repaired. The contact related the failure to a unknown NHTSA Campaign Number. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.
Power train, Jul 10, 2025
Jeep begins to display 4WD service light. Took it into a transmission shop who informed that Power Distribution Unit needs to be replaced. They indicated that there is an active recall on this part and that it should be taken to a Jeep Service Center. Jeep Service Center confirmed that it is indeed a PDU issue and that there is an active recall on this part. This serial number vehicle, however, is not covered by the recall. As this is the same part and symptoms, as well as year and make of auto, this jeep's serial number should be included in the recall. Please update your records to include this jeep in the recall. As of now, the Jeep has been awaiting backordered parts for 1 month, with no projected delivery date. The projected repair costs are $3800. Thank You
Power train, Jul 10, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the contact noticed an abnormal popping sound and the 4WD warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure. The manufacturer was made aware of the failure but provided no assistance. The contact referenced an undisclosed recall with a similar failure; however, the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was 65,000.
Power train, Jul 9, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4-WD” warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the Power Transfer Unit (PTU). The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 145,000.
Power train, Jul 9, 2025
The rear differential housing is peeling apart and leaking out the fluid. It is clearly a defect that is shown widely on the internet affecting many other owners of this vehicle. Clearly there is a danger of the drive train locking up and can lead to accident. Talked with jeep they do not want to help.
Power train, Jul 8, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle briefly jolted, and the contact heard an abnormal clanking sound coming from underneath the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. The contact stated that the “Service 4-WD” warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the power transfer unit (PTU). The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 106,000.
Power train, Jul 8, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to accelerate from a stop, the vehicle hesitated, and the transmission shifted hard before the vehicle accelerated. The contact stated that there was a clunking sound while shifting gear. The battery light was illuminated. The vehicle was taken to the dealer, who diagnosed that the Power Transfer Unit (PTU) had failed and replaced the canister and the PTU. The contact stated that the failure persisted. The dealer was contacted and confirmed that the part was not available. The manufacturer was not made aware of the issue. The failure mileage was 61,226. VIN tool confirms parts not available.