2019 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 12 Cherokee model years with reports.
Of the 2019 reports, 40 involved a crash and 19 involved a fire. 37 people were injured.
What owners report most often
Recalls and investigations
Power trainMay 7, 2026
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Campaign 26V290000 on NHTSA.gov
Power trainApr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Campaign 25V011000 on NHTSA.gov
Steering, rack and pinion, rackAug 29, 2019
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
A loss of steering control increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Campaign 19V637000 on NHTSA.gov
Air bagsJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Campaign 19V449000 on NHTSA.gov
SeatsMar 28, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
In the event of a crash, the seat may move, increasing the risk of injury.
Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Campaign 19V248000 on NHTSA.gov
Electrical system, instrument cluster/panelDec 20, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Campaign 18V917000 on NHTSA.gov
Power train, automatic transmissionOct 19, 2018
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
A vehicle stall can increase the risk of crash.
Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Campaign 18V739000 on NHTSA.gov
Electrical system, wiring, front underhoodAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
A vehicle stall can increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Campaign 18V524000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
A reduction of braking performance can increase the risk of a crash.
Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Campaign 18V523000 on NHTSA.gov
Power train, automatic transmissionJul 26, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
Campaign 18V492000 on NHTSA.gov
Engine and engine cooling, engineMay 25, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Campaign 18V344000 on NHTSA.gov
Representative owner complaints: power train
804 reports, newest first. Show all
Power train, May 8, 2025
My wife’s Jeep experienced the exact issue that warranted a recall on the rear transfer case snap ring degradation. Her VIN is not included in this recall and jeep refuses repair. The degradation presented a safety issue as it was very close to failing by the time it was detected. This same issue also happened to my father in law who also has a 2019 jeep limited. The current recall does not cover his jeep either. Multiple body shops stated that they had never seen anything like it in cars with such low mileage.
Power train, May 8, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, the message "Service 4WD" was displayed on the instrument panel. The vehicle was taken to a local independent mechanic, where it was diagnosed with power transfer unit failure. The local dealer was not contacted. The vehicle was not repaired. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 40,500.
Power train, May 7, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while attempting to accelerate from a stop, the vehicle experienced a loss of automotive power. There was no warning light illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was advised that the PTU was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 63,900.
Power train, May 7, 2025
My 2019 Jeep Cherokee was not on the recall list for failing PTU units. The vehicle has 43,300 miles. I randomly received multiple warning lights and once inspected by the mechanic I was informed the PTU unit needs to be replaced.
Power train, May 7, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic and was diagnosed with power transfer unit (PTU) failure. The contact was informed that the PTU needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving 60 MPH, the vehicle stalled with the 4WD failure message displayed. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The vehicle was towed to the dealer but was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 105,000. VIN tool confirms parts not available.
Power train, May 6, 2025
Purchased a 2019 Jeep Cherokee Trailhawk in November of 2022. December 29, 2023 it would not go into gear. Towed to local repair shop was told it was the PTU. Quote to fix was $3,250 but part was on backorder. Called Jeep customer service that same day and was told vehicle was past warranty by two months and they wouldn't be able to do anything. After three months of calling Jeep Customer Service, telling them each time I called where the vehicle was I was told that if it had been at a certified Jeep dealership they would have been able to help. A supervisor told me they dropped the ball, apologized and said they would heavily "coach" their employees for future calls like this. Still wouldn't guarantee any assistance but advised me to tow it to a Jeep dealership and they may be able to help. Finally get it towed, get a PTU put in only to receive a recall letter that the "new part" is still defective and can possible cause the vehicle to crash. This has been since January. I submitted a reimbursement for what I paid to have the first PTU put in but it was denied by Jeep saying because it was already a faulty PTU they couldn't reimburse me. I am still getting a check engine light, the auto start/stop light comes on and the vehicle stalls repeatedly. Both the independent repair shop and certified Jeep dealership confirmed that it is a faulty PTU unit that needs replaced.
Power train, May 5, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the engine seized. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was unofficially diagnosed as an electrical failure. The contact was unclear of the repair that was performed; however, the contact stated the vehicle was being repaired. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,700. VIN tool confirms parts not available.
Power train, May 5, 2025
My Service AWD light came on (stayed on) in January 2025. Prior to the steady light, it came on and off randomly. Originally, I did not notice any change in driving. I took it to the Jeep Dealer once the service light was steady and was informed the PTU has internal failure, and the part was on back order until March. I had to pay a diagnostic fee because I could not wait for the part to be available and needed my car, so I took it back. This was after a week of them holding the car and me constantly following up before they told me it was back ordered. I attempted to try another Jeep repair shop, they too confirm internal failure, but said the part is on back order and could not tell me when the part would be available. I am noticing that the car tends to pull to one side especially when turning, and while on local streets. After checking the NHTSA website I realize this problem (with the PTU) was recalled back in January for the same year and model as my car, but my car has not specifically been identified with this issue. I have less than 40,000 miles on my car. I want to have this issue resolved as soon as possible, but keep running into issues on finding a location that can get this part. I have lost days of using my car, and have taken off from work trying to get this issue resolved. Before this causes further issues, I want to get this resolved asap.
Power train, May 4, 2025
our 2019 jeep cherokee limited has had the service 4wd light on for a few months. having issue of it losing acceleration on hwy and on city streets. i have to drive alot for my work, it can cause me to lose income if it is not drivable. i have reported it to the manufacturer. but they state it is not on the recall list. even though they have other models of the same year and model under recall, for the same issues. what can i do? Cant afford to replace.
Power train, May 4, 2025
Transmission slip between 1st and second gear
Power train, May 2, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at various speeds, the vehicle stalled without warning. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 50,000. VIN tool confirms parts not available.
Power train, Engine, Apr 30, 2025
At 48,000 to 49,000 my vehicle started experiencing PTU issues and Auto start/stop feature issues. My PTU unit started grinding and making loud noises while driving. I contacted my local Chrysler/Jeep/Dodge dealership and they said my PTU and the sensor for the PTU was going out and needed to be replaced. I couldn’t drive my car for over 2 weeks because it was in the shop. It costs me over $5000 to get it replaced. My warranty couldn’t cover it and it says I don’t have any recalls. But other similar vehicles have the same issue and give a recall. After more research on the PTU issue, I noticed that 2013-2017 had the same recalls. Now my 2019 is being included with the FCA # 01C and the NHTSA Campaign # 25V011000. I believe my vehicle should be part of this safety issue and I should be reimbursed for this common safety issue.
Power train, Apr 30, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that the “Service 4x4” message was displayed. The contact stated that the transmission was shifting rough. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that the vehicle should not be driven, to prevent further damages. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 66,000. VIN tool confirms parts not available.
Power train, Apr 30, 2025
Took the vehicle for an oil change at the dealership and they did a vehicle inspection as well. The service 4 wheel drive light had been popping up on the dash as well as a message 4 wheel drive system unavailable. They said the rear differential or ptu had to be replaced and would cost 5 grand. Took it to a mechanic and he also said the ptu was bad and is coming up with a qoute for me as well.
Power train, Apr 29, 2025
About 2 weeks after the extended warranty expired on my 2019 Cherokee I began to notice the Service 4 wheel drive message pop up on my dash. I took the vehicle to the dealership and was told that the PTU was faulty and that it would be $2200 to repair. As I could not afford it at that time I was advised that I could continue to drive without repair although I should not try to change traction modes on my vehicle. I have now gone nearly 3 years without repair and still very much feed that this is a defect that should be repaired by Jeep on all Cherokees that were manufactured around the same time as mine.
Power train, Engine, Apr 29, 2025
During regular driving, the "4WD System Unavailable/Service Required" alert came on the driver screen and a "SVC 4WD" alert appeared on the bottom, right of the screen. It would appear intermittently at first but now it is there constantly when I start the car. It will also flash again every time I switch driving modes.
Power train, Apr 28, 2025
While driving the svc 4wd light came on and a clicking noise was heard. Took to mechanic. They stated the ptu needed to be changed and is common in jeeps
Power train, Apr 28, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 35 MPH, the vehicle began shaking, and she heard an abnormal thumping sound emanating from the engine compartment. After which, was warning message was displayed reading "4 wheel drive fault detected", the vehicle began to overheat, and she smelled a burning odor in the interior of the vehicle. The driver was able to pull to the shoulder of the roadway to turn the vehicle off. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V739000 (Power Train) and NHTSA Campaign Number: 25V011000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 90,000.
Power train, Apr 28, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that the Service 4WD warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the failure was related to the power transfer unit. The contact called the local dealer and was informed that a diagnostic test was needed. The dealer confirmed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 68,000.
Power train, Electrical system, Engine, Apr 28, 2025
On multiple occasions the check engine/service fwd drive light would come on, my car would shake as I accelerated. Also when I would come to stop it would shake as well. I took my vehicle to NTB and Pep Boys multiple times over the years and recently took it to Dodge/Jeep dealership where they replaced PTU
Power train, Apr 22, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Power train, Fuel/propulsion system, Lane departure, Apr 21, 2025
Vehicle lost power on the highway and rapidly decelerated. SVC 4wheel drive message light on. Not inspected yet.
Power train, Apr 21, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while his son was driving 50 MPH, the message "4WD Unavailable" was displayed and remained displayed for the entire day. The vehicle was taken to the dealer where it was diagnosed, and it was determined that an undisclosed part in the transmission needed to be replaced. The vehicle was not repaired; however, the dealer informed the contact that the dealer was waiting for the part to repair the vehicle. The contact related the failure to the NHTSA Campaign Number: 25V011000 (POWER TRAIN). The manufacturer was made aware of the failure and informed the contact that the VIN was not included in the recall. The contact was referred to NHTSA Hotline to file report the failure. The failure mileage was 70,000.
Power train, Service brakes, Apr 19, 2025
Unknown. Discovered with maintenance
Power train, Vehicle speed control, Engine, Apr 19, 2025
Transmission failure due to faulty PTU while vehicle was moving at approximately 70 mph. My car rapidly decreased speed and drive power while in middle lanes of highway. The car is at a service center and available for inspection. The problem was diagnosed by an authorized service center. The vehicle has not been inspected by other parties. There were no warnings, indicators, or symptoms prior to the failure