2019 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 12 Cherokee model years with reports.
Of the 2019 reports, 40 involved a crash and 19 involved a fire. 37 people were injured.
What owners report most often
Recalls and investigations
Power trainMay 7, 2026
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Campaign 26V290000 on NHTSA.gov
Power trainApr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Campaign 25V011000 on NHTSA.gov
Steering, rack and pinion, rackAug 29, 2019
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
A loss of steering control increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Campaign 19V637000 on NHTSA.gov
Air bagsJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Campaign 19V449000 on NHTSA.gov
SeatsMar 28, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
In the event of a crash, the seat may move, increasing the risk of injury.
Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Campaign 19V248000 on NHTSA.gov
Electrical system, instrument cluster/panelDec 20, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Campaign 18V917000 on NHTSA.gov
Power train, automatic transmissionOct 19, 2018
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
A vehicle stall can increase the risk of crash.
Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Campaign 18V739000 on NHTSA.gov
Electrical system, wiring, front underhoodAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
A vehicle stall can increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Campaign 18V524000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
A reduction of braking performance can increase the risk of a crash.
Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Campaign 18V523000 on NHTSA.gov
Power train, automatic transmissionJul 26, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
Campaign 18V492000 on NHTSA.gov
Engine and engine cooling, engineMay 25, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Campaign 18V344000 on NHTSA.gov
Representative owner complaints: power train
804 reports, newest first. Show all
Power train, Dec 7, 2019
WHEN DRIVING DOWN HILLS AND MANUALLY DOWNSHIFTING TO MAINTAIN THE LEGAL SAFE SPEED THE TRANSMISSION WILL FREEWHEEL FOR SEVERAL SECONDS AROUND 45 MPH AND WILL NOT DOWNSHIFT UNTIL 53 MPH. AT FIRST SERVICE VISIT, DEALER UPDATED SHIFT PROGRAMMING FOR THE TRANSMISSION, WITH NO IMPROVEMENT. AT SECOND VISIT, JEEP SERVICE WROTE ON INVOICE "6886 NORMAL VEHICLE CHARACTERISTIC. VERIFIED CUSTOMER CONCERN. GOING DOWNHILL AND MANUALLY SHIFTING, ENGINE AND VEHICLE SPEED MAY INCREASE BEFORE DOWN SHIFTING. THIS IS DUE TO A DOG CLUTCH BEING USED FOR THAT GEAR, AND REQUIRES ENGINE SPEED TO INCREASE IN ORDER TO ENGAGE THAT CLUTCH. NO FAULT CODES, NO SERVICE BULLETINS OR STAR CASES FOR THIS CONCERN. TECH AND SHOP FOREMAN ROAD TESTED VEHICLE CONFIRMING NORMAL OPERATION AS COMPARED TO LIKE VEHICLE." SEVERAL TIMES WHEN DESCENDING A MODERATE HILL IN SAN DIEGO, A HARD BRAKE APPLICATION IS REQUIRED TO BRING THE VEHICLE UNDER CONTROL SO AS TO AVOID A REAR END COLLISION WITH A VEHICLE IN FRONT. THIS IS AN UNSAFE DESIGN FAULT OF THE ZF 9-SPEED TRANSMISSION. MORE THAN 500,000 ZF-9 TRANSMISSIONS HAVE BEEN RECALLED SINCE 2014, AND SAFETY PROBLEMS CONTINUE.
Power train, Nov 30, 2019
ON NOV16 AT THE PARKING LOT , WHEN I TOOK OFF AT 5-8MILES,MYSTERIOUS NOISES UNDER HOOD LIKE HIGH MOTOR ROTATION. I RETURNED TO PARK AND CHECKED AREAS UNDER HOOD, DISPLAYS ON DASHBOARD SUCH AS BATTERY VOLTAGE AT 14.6V, ENGINE OIL LIFE AT 34 % ,ETC. II SHUT OFF ENGINE.,I TOOK OFF TOTHE DEALER AT THIS TIME NO NOISE AT ALL. ON NOV18 MORNING,I WAS DRIVING APPROXIMATELY 30-40 MPH WHEN SLOWING DOWN TO APPROXIMATELY 15 MPH TO YIELD FOR ONCOMING TRAFFIC FOR A RED LIGHT.AFTER THE LIGHT CHANGED TO GREEN, I STARTED TO DRIVE AND AROUND AT 10 TO 15 MPH AND ACCELERATED .HOWEVER,RPMS INCREASED TO AROUND 5,000 AND THE VEHICLE SPEED STAYED ONLY AT AROUND 25 MPH WITH HIGH MOTOR ROTATION SOUNDS. THEREFORE, I CONTINED TO DRIVE AT THE LOW SPEED AND TRIED TO FIND THE SAFE PLACE ON THE SIDE OF THE ROAD.THE, I SHUT OFF ENGINE AND CALL THE DEALER TO TELL THE PROBLEM . THEN I TOOK OFF AGAIN BUT THE VEHICLE WAS ABLE TO DRIVE WITHOUT A PROBLEM AT THIS TIME.UNFORTUNATELY, THE SAME PROBLEM HAPPENED ON NOV20 AND NOV21. I FINALLY BROUGHT A VEHICLE TO THE DEALER AND SHOWED THE VIDEO ON NOV21. AND THEY FIXED THE VEHICLE ON NOV25. THEY EXPLAINED OIL LEVEL WAS LOW TO THE BOTTOM OF DIPSTICK AND 400 MILES OVERDUE ON OIL CHANGE STICKER. I TOLD THEM OIL LIFE INDICATOR DISPLAYED 34 % ON NOV16. BUT THEY SAID THAT DON'T TRUST SYSTEM AND CHECK OIL CHANGE STICKER AND MAKE SURE TO DO OIL CHANGE EVERY 5000 MILES.I ASKED WHY OIL LIFE INDICATOR IS NOT CORRECT. THEY SAID ONLY 2.4 LITER ENGINE NEEDS OIL CHANGE EVERY 5000 MILEAGE FOLLOWED BY OIL CHANGE STICKER. I COMPLAINED TO FIX OIL LEVEL INDICATOR THE. THEY SAID THEY CHECKED ALREADY 100 TIMES AND INSISTED TO FOLLOW A STICKER.THEY ALSO SAID THEY HAD 50 CUSTOMERS HAD THE SAME PROBLEM AT THIS DEALER.THEN, THE SYSTEM SHOULD BE RECALLED FOR THE SAFETY. ONE OF INCIDENTS AT THIS TIME MIGHT CAUSE A CAR CRASH BEHIND ME AS MY CAR WAS AT 25MPH ON 50MPH MAX SPEED ROAD.
Power train, Nov 25, 2019
I HAVE A LOT OF HESITATION WHEN EXCELERATING. I AM SCARED OF MY VEHICLE. I AM AFRAID I AM GOING TO GET INTO ACCIDENT . I HAVE TAKEN JEEP IN TO BE CHECKED WAS TOLD NO RECALL BUT THEIR IS SOMETHING VERY SERIOUSLY WRONG MY JEEP CHEROKEE PLEASE HELP I'VE ONLY HAD IT TWO MONTH.
Power train, Electrical system, Engine, Nov 21, 2019
I PURCHASED A 2019 JEEP CHEROKEE TRAILHAWK ON 11/11/2019. THAT SAME EVENING THE INSTRUMENT CLUSTER, UCONNECT, AND LIGHTS ALL CUT OUT WHILE I WAS DRIVING DOWN THE ROAD. THIS CAUSED THE ENGINE CONTROL TO BE CUT AND DTC'S FOR BRAKES, ESC, TRANSMISSION, AND THE SHIFTER. THANKFULLY THE FIRST FEW TIMES THIS HAPPENED ON A STREET WITH HEAVY TRAFFIC DURING RUSH HOUR AND I WAS ABLE TO RESTART THE VEHICLE. IT HAPPENED AGAIN ON THE SECOND DAY WHILE IN MOTION ON A SIDE ROAD AND AGAIN THE THIRD DAY EXCEPT WHILE DRIVING ON THE HIGHWAY. AFTER THE THIRD DAY, I SCHEDULED IT FOR SERVICE AT A LOCAL JEEP DEALER. UPON HAVING MY VEHICLE FOR FIVE DAYS, THE DEALER DISCOVERED A CORRODED/FAULTY GROUND AND MADE THE NECESSARY REPAIRS. THE VEHICLE WAS PICKED UP ON 11/18/2019. IT DROVE GREAT UNTIL 11/20/2019 WHEN THE POWER ONCE AGAIN WAS CUT FROM THE INSTRUMENT CLUSTER, UCONNECT, AND LIGHTS. THIS ALSO RESULTED IN A LOSS OF ENGINE CONTROL WITH THE SAME ARRAY OF DTC CODES BEING DISPLAYED AND ALSO OCCURRED WHILE DRIVING. I WAS ABLE TO SAFELY PULL OFF THE ROAD AND RESTART THE VEHICLE. THANKFULLY THIS HAPPENED ROUGHLY A MILE FROM THE DEALER AND I WAS ABLE TO LIMP THE JEEP THERE. THEY CHECKED THE CODES AND ADVISED ME TO BRING THE VEHICLE BACK IN THE MORNING. ON 11/21/2019 I RETURNED THE JEEP TO THE DEALER WHERE IT IS CURRENTLY BEING WORKED ON AGAIN. THIS VEHICLE IS AN EXTREME DANGER TO NOT ONLY MYSELF BUT TO OTHER MOTORISTS THAT COULD POTENTIALLY COLLIDE WITH ME DUE TO THE RANDOM AND UNPREDICTABLE NATURE OF THE ISSUE. I AM SO CONCERNED ABOUT THE SAFETY OF THE VEHICLE THAT I WILL NOT ALLOW MY CHILDREN TO RIDE IN MY VEHICLE WITH ME.
Power train, Electrical system, Engine, Nov 1, 2019
I BOUGHT MY JEEP ON DECEMBER 12, 2018 FROM JT'S JEEP IN LEXINGTON SC. AT ROUGHLY 400 MILES, THE START/STOP SYSTEM LIGHT ILLUMINATED AND DISPLAYED A MESSAGE FOR SERVICE.I PARKED THE JEEP AND SHUT IT OFF, AND RESTARTED. WORKED FINE AFTER THAT. AT ROUGHLY 1,600 MILES, IT DID THE SAME THING AGAIN. SAME PROCEDURE. WENT AWAY. AT 7,500 MILES I TOOK IT IN FOR SERVICE AND THEY CHECKED AND SAID NOTHING WAS WRONG. AT 8000 MILES I WAS MERGING ONTO THE INTERSTATE IN COLUMBIA SC AND STARTED TO ACCELERATE AND IT LOST ALL POWER; POWER STEERING, ACCELERATION, BRAKING, AND DISPLAYED A MESSAGE OF "ELECTRICAL SYSTEM FAULT" I MANAGED TO GET IT OFF THE ROAD AND RESTARTED, DROVE TO GA FINE. I SCHEDULED AN APPOINTMENT WITH THE LOCAL CHRYSLER DEALER HERE IN GA, THEY KEPT IT AN ENTIRE WEEK AND CLAIMED NOTHING WAS WRONG. BUT THAT THEY FIXED A RECALL THAT WOULD REMEDY THE ISSUE. IT HAS NOT. IT HAS DONE THIS AGAIN AND AGAIN, SOMETIMES COMPLETELY LOCKING DOWN, OTHER TIMES JUST ILLUMINATING THE AUTO START STOP SERVICE LIGHT. I AM TERRIFIED OF MY VEHICLE. I BOUGHT IT BRAND NEW BECAUSE I NEEDED A SAFE, RELIABLE VEHICLE. IT HAS BEEN ANYTHING BUT. IT CURRENTLY HAS JUST OVER 10,000 MILES. I HAVE PHOTOGRAPHIC PROOF OF THE TIMES IT HAS WENT HAYWIRE.
Steering, Power train, Oct 22, 2019
TL* THE CONTACT RENTED A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE OVER 58 MPH. ALSO, THE STEERING WHEEL SWERVED TO THE LEFT AND THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE SPUN AROUND AND CAME TO A STOP ON THE OTHER SIDE OF THE ROAD. ALL THE AIR BAGS DEPLOYED. THE REAR DRIVER'S SIDE OCCUPANT SUSTAINED INJURIES TO THE LEFT LEG, FOOT, ARM, AND SHOULDER. THE CONTACT SUSTAINED INJURIES TO THE HEAD, NECK, AND BACK. MEDICAL ATTENTION WAS RECEIVED. POLICE REPORT NUMBER: [XXX] WAS FILED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 11,382. *DT *TP 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'
Power train, Other or unspecified, Engine, Oct 19, 2019
I JUST PURCHASED THIS VEHICLE 3 DAYS AGO WITH 17,600 MILES. , I HAVE BEEN EXPERIENCING THE VEHICLE CUT OFF WHEN AT A STOPPED POSITION EVEN IF THE GEARS ARE IN DRIVE. TODAY I ATTEMPTED TO TURN ON THE VEHICLE BUT SHOWED NO SIGN OF POWER, I WAITIED AND TRIED AGAIN. ONCE I GOT THE VEHICLE TO RUN THE CHECK ENGINE LIGHT CAME ON. I DO KNOW THERE WAS A RECALL FOR THIS EXACT SAME ISSUE AND MY VEHICLE SEEMS TO NOT HAVE BEEN REPAIRED.
Power train, Oct 18, 2019
I GOT MY CAR MID JUNE AND AFTER PUTTING ON ABOUT 4000 MILES I STARTED HEARING AND FEELING SOME STRANGE THINGS WITH THE TRANSMISSION. HERE IS LIST OF THE ISSUES I'M EXPERIENCING: AFTER STARTING MY CAR & PUTTING IT INTO GEAR (DRIVE), I DRIVE ABOUT 200 TO 500 FT (AT A MAX SPEED OF 30MPH) AND I HEAR A GRINDING NOISE. THE TRAFFIC LIGHT TURNS GREEN I PUT MY FOOT ON THE ACCELERATOR AND SOMETIMES IT WILL START MOVING IN LOW GEAR VERY SLOWLY THEN IT SUDDENLY JERKS AND FLIES (AS IF IT WERE TRYING TO MAKE UP FOR ITS PREVIOUS LACK OF RESPONSE) RECENTLY WHEN I WENT FROM REVERSE TO DRIVE (BACKING OUT A PARKING SPOT) THE CAR WENT INTO LOW GEAR IT TOOK ABOUT 30 SECONDS FOR IT TO GO BACK TO NORMAL PS I LIVE IN BROOKLYN NY
Power train, Oct 11, 2019
VEHICLE DOES NOT DOWNSHIFT PROPERLY RESULTING IN LACK OF POWER UPON ACCELERATION. FOR EXAMPLE, IF I SLOW DOWN WHEN APPROACHING A RED TRAFFIC LIGHT AND THE LIGHT TURNS GREEN BEFORE I COME TO A STOP, THE VEHICLE HESITATES WHEN I TRY TO ACCELERATE, THE ENGINE LUGS, AND HAS NO POWER TO BEGIN ACCELERATING AGAIN. THE SAME SITUATION OCCURS WHEN SLOWING TO AVOID TRAFFIC IN FRONT OF ME. ALSO HAPPENS WHEN SLOWING AT ROUND ABOUTS AND ATTEMPTING TO ACCELERATED OUT OF THE TURN. TOOK THE VEHICLE TO JEEP SERVICE CENTER TWICE. THEIR RESPONSE ON THE REPAIR TICKET: "TEST DROVE AND JEEP SHIFTS AND FEELS LIKE OTHER 8/9 SPEED TRANSMISSIONS. AT THIS TIME NOTHING FURTHER." SERVICE MANAGER STATED THAT THIS IS A COMMON PROBLEM AND JEEP DOES NOT HAVE A FIX AVAILABLE. THEY DID PERFORM A SOFTWARE UPDATE WHICH DID NOT REMEDY THE SITUATION. I BOUGHT THE VEHICLE USED WITH 24,158 MILES. THE PROBLEM HAS OCCURRED CONSISTENTLY SINCE THEN.VEHICLE NOW HAS 31,808 MILES.
Power train, Electrical system, Electronic stability control (ESC), Oct 7, 2019
MY TRANSMISSION BEGAN LEAKING BADLY AND HAD TO BE REPLACED ONLY DAYS AFTER I BOUGHT IT. THEN MY DASH'S ELECTRICAL SYSTEM FAILED CAUSING IT TO ONLY COME ON SOMETIMES AND NOT REACT TO TOUCHSCREEN, THEN MY START STOP SENSOR FAILED WHICH CAUSED THE VEHICLE TO REGISTER THAT IT WAS NOT IN PARK AND SOME TIMES PUTTING ITSELF INTO PARK UNTIL REGISTERING.
Power train, Electrical system, Service brakes, Oct 2, 2019
MY CAR SHUT OFF IN THE MIDDLE OF THE ROAD OR AT THE STOP SIGN SEVERAL TIMES. I HAD TO RESTART THE CAR IN ORDER TO START IT AND DRIVE. THE BRAKES HAVE ALSO SQUEALED SEVERAL TIMES WHILE SLOWING DOWN ON THE LOCAL STREETS AND INTERSTATE. THE BLUETOOTH TAKES 10-15 MINUTES TO ADD THE PHONE AND SOMETIMES DOES NOT CONNECT UNTIL CAR IS RESTARTED. THESE INCIDENTS STARTED TO TAKE PLACE IN MAY 2019
Power train, Oct 2, 2019
WHILE DRIVING ON I 76 , THE CAR JUST SHIFTED INTO NEUTRAL WHILE IN TRAFFIC. THE DASH READ ,YOU MUST STOP BEFORE YOU SWITCH GEARS. THE GEAR WAS ALREADY IN DRIVE. COULD NOT PULL OVER,CAR WOULD NOT MOVE. HAD TO CUT IT OFF AND START IT OVER. VERY DANGEROUS SITUATION ON THE EXPRESSWAY. TRIED TO SWITCH THE GEARS AFTER PUTTING ON BRAKES, BUT TO NO AVAIL.
Power train, Vehicle speed control, Engine, Sep 27, 2019
STALLING IN THE ENGINE AND KNOCKING INTO THE ENGINE. THERE IS ALSO A STALL UPON ACCELERATION.
Steering, Power train, Sep 26, 2019
AFTER DRIVING AT FREEWAY SPEEDS OF 60-70 MPH, THE STEERING BEGINS TO PULL TO THE RIGHT CONTINUOUSLY. THEN, WITHOUT WARNING, IT WILL SUDDENLY PULL TO THE LEFT, THEN RIGHT, THEN THE STEERING WHEEL WILL START TO WOBBLE AND SHIMMY AND A SENSE OF LOSS OF CONTROL OF THE VEHICLE IS FELT. THE ENTIRE FRONT END STARTS TO SHAKE. ALSO, AT THE TIME THIS IS OCCURRING, THE ODOR OF HOT OIL PERMEATES THE INTERIOR OF THE VEHICLE. THIS PROBLEM HAPPENS EVERY TIME THE VEHICLE IS DRIVEN FOR OVER AN HOUR AT FREEWAY SPEEDS. ONCE, WHILE THIS WAS GOING ON THE DRIVE SHAFT FRONT CV JOINT SEIZED CAUSING THE DRIVE SHAFT TO COME OFF THE POWER TRANSFER UNIT DAMAGING THE PTU OUTPUT SHAFT. THIS VEHICLE, PURCHASED NEW, HAS BEEN IN THE DEALER'S REPAIR SHOP FOUR TIMES FOR THIS PROBLEM (IT IS THERE NOW). IN THE PAST THREE MONTHS, IT HAS BEEN IN THAT SHOP 65 DAYS (SO FAR). THEY HAVE REPLACED THE POWER TRANSFER UNIT TWICE, THE FRONT CV JOINT AND STEERING GEAR SHIELD. THIS VEHICLE IS UNSAFE TO DRIVE A FREEWAY SPEEDS. THE PROBLEM APPEARS TO BE THE SAME ONE AFFECTING THE 2018 AND 2019 JEEP WRANGLER WHERE THE STEERING ISSUES INCLUDE SHIMMYING, WOBBLING, LOOSENESS, AND LOCKING UP. THE JEEP DEALER WHERE PURCHASED AND REPAIRS ATTEMPTED IS DICK HANNAH JEEP, 3517 NE AUTO MALL DRIVE, VANCOUVER, WA 98668.*DT*JB
Power train, Sep 24, 2019
TRANSMISSION HAS PLAY. WHEN WE PLACE THE VEHICLE IN PARK IT ROLLS AT LEAST 7 INCHES MORE.
Power train, Electrical system, Engine, Sep 18, 2019
THIS IS THE 2ND TIME THE 2019 JEEP CHEROKEE COMPLETELY LOST POWER AND SHUT OFF WHILE DRIVING. ALL WARNING DASH LIGHTS CAME ON AFTER PULLING OFF THE ROAD PUT IN PARK AND RESTART. WARNING SAYS TRAN NEED SVC. ACC/FCW LIMITED FUNCTIONALITY. FRONTEND AND REAR COLLISION DISABLED. THE SHIFTER IS LOUD AND CLUNKY WHEN PUTTING IN GEAR. DEALERSHIP SAID WHEN IT HAPPENED 3MONTHS AGO THERE WAS NOTHING THEY COULD FIND WRONG. PLEASE HELP B4 IT SHUTS OFF AND SOMEONE GETS HURT. THANK YOU
Power train, Fuel/propulsion system, Sep 12, 2019
AUTOMATIC TRANSMISSION EXHIBITS ODD BEHAVIOR FROM THE DAY OF DELIVERY OF THIS NEW CAR,JEEP SERVICE SAYS NOTHING IS WRONG; CLUNKING NOISE WHEN LIGHTLY TAPPING THE ACCELERATOR, ROUGH SHIFTING, WHEN LETTING FOOT OF THE ACCELERATOR VEHICLE DOESN'T SLOW DOWN AND TAKES LONG TIME BEFORE IT DOES, IT FEELS LIKE IT IS COASTING INSTEAD OF SLOWING WHEN IT FINALLY DOWNSHIFTS IT SPEEDS UP ON ITS OWN AND THEN SLOWLY DECELERATES.
Power train, Electrical system, Other or unspecified, Sep 11, 2019
ON 2/28/19 I PURCHASED A 2019 JEEP CHEROKEE. ON 4/15 I HAD TO HAVE THE TRANSMISSION REPLACED DUE TO LEAK & FAILURE. ON 5/27 I HAD TO HAVE THE DASH INSTRUMENT PANEL REPLACED DUE TO FAILURE, WHICH I HAVE VIDEO RECORD OF. ON 7/10 I HAD TO HAVE THE PARK SENSOR REPLACED DUE TO FAILURE & THE VEHICLE THROWING ITSELF INTO PARK INSTRUCTING ME THAT DOOR WAS AJAR WHEN IT WASN'T. I CAN ONLY IMAGINE IF THIS HAD HAPPENED WHILE I WAS DOING 70MPH ON THE FREEWAY. MY VIN IS NOT SHOWING IN ANY OF THE RECALLS, HOWEVER THREE RECALLS PERTAIN TO ME. SO I NEED TO KNOW WHAT TO DO TO MAKE PPL AWARE OF THESE RECALLS. MY VIN NEEDS TO BE ADDED TO THE LIST. I HAVE ALL REPAIR REPORTS NEEDED TO PROVE MY VEHICLE IS A SAFETY ISSUE. I HAVE REPETITIVELY ASKED JEEP TO PLACE ME IN A SAFER MORE RELIABLE VEHICLE AND THEY REFUSE TO RETURN MY CALLS OR ASSIST ME IN ANY WAY, STATING THAT 'THIS IS WHY WE HAVE WARRANTIES' SOMEONE NEEDS TO CONTACT ME ABOUT THIS ISSUE. I NEED HELP BEFORE MY VEHICLE RESULTS IN A FATAL CRASH NO KILLS MY FAMILY AND ME. I AM NOTING THAT I CONTACTED THE NHTSA ABOUT THIS ISSUE ON 9/11 AND AM AWAITING A RESPONSE.
Power train, Sep 9, 2019
IT FEELS LIKE IT IS SLIPPING WHEN YOU ARE TAKING OFF AND TURNING THE WHEEL ON ANY TYPE OF TERRAIN
Power train, Sep 6, 2019
MY 2019 JEEP CHEROKEE LAREDO IS EQUIPPED WITH THE 2.4 LITER 4 CYLINDER ENGINE. IT'S CONSTANTLY LOSING OIL AND SHUTS DOWN WITHOUT ANY TYPE OF WARNING. IT HAS ONLY 18,000 MILES AND I FEEL THAT IT'S VERY DANGEROUS. IT'S BEEN HAPPENING SINCE I PURCHASED IT. IT HAS SHUT DOWN ON MAJOR ROADS AS WELL AS LOCAL ONES. I NEVER KNOW WHEN IT WILL HAPPEN NEXT.
Power train, Vehicle speed control, Service brakes, Sep 4, 2019
I TOOK MY CAR FOUR TIMES TO THE DEALERSHIP FOR REPAIRS. THEY HAVE ONLY DONE TWO REPAIRS BUT EVERY TIME I TAKE IT AND THEY FIX SOMETHING, SOMETHING ELSE STARTS GIVING ME PROBLEMS. MY CAR HAS SHUT DOWN IN THE FREEWAY THAT WAS THE REASON WHY I TOOK IT THE FIRST TIME. THE DEALER ONLY DID AN UPDATE IN THE POWER TRAIN, WHICH THEY SAID IT WAS RECALL. AFTER THAT THE CAR CONTINUE WITH ALL THE OTHER PROBLEMS THAT WERE NOT TAKEN CARE BY THE DEALERSHIP. I TRIED TWO DIFFERENT JEEP/CHRYSLER DEALERSHIPS, ONE IN ALHAMBRA WHICH IS WHERE I BOUGHT THE CAR FROM AND THE OTHER LOCATION I TOOK THE CAR WAS THE ONE IN DOWNEY,CA. I'M AFRAID OFF GETTING INTO A CAR ACCIDENT BECAUSE OF ALL THE PROBLEMS THE CAR HAS. THE DEALERSHIP DOESN'T WANT TO FIX THE CAR AS THEY SAID THE CAR IS NOT SHOWING ANY CODES FOR THEM TO FIX THEM. THE CAR ACCELERATES BY IT SELF, THE BRAKES ARE NOT WORKING PROPERLY, IT SHAKES AND THE LAST TIME I TOOK THE CAR FOR REPAIR IT STARTED TO SMELL LIKE GASOLINE, ALSO THE DASHBOARD TURNS ON AND OFF BY IT SELF. I JUST WANT TO HAVE A RELIABLE CAR AS I'M PAYING FOR A 2019 VEHICLE NOT A USED ONE. I JUST DON'T WANT TO PUT MY KIDS, MYSELF, OR ANYONE'S LIFE IN DANGER DUE TO THE CAR NOT FUNCTIONING PROPERLY. I WOULD GREATLY APPRECIATED IF YOU GUYS CAN ASSIST OR HELP ME WITH THIS MATTER AT YOUR EARLIEST CONVENIENCE.
Power train, Sep 4, 2019
TAKING OFF FROM STOPPED POSITION.TRANSMISSION WILL NOT ENGAGE .ENGINE RACES SO THAT WHEN TRANSMISSION DOES ENGAGE THE CAR SHOOTS FORWARD AT ALARMING SPEED.IN TRAFFIC CARS ARE BLOWING AT ME AND IM TRYING TO KEEP FROM HITTING CARS IN FRONT OF ME.THIS DOES NOT HAPPEN AVEY TIME I DRIVE CAR BUT IS BECOMING MORE FREQUENT,SO THAT I AM AFRAID TO DRIVE CAR.
Power train, Fuel/propulsion system, Sep 3, 2019
THE VEHICLE WAS IN MOTION ON A COUNTY ROAD TRAVELING NORMALLY WHEN IT SUDDENLY STALLED OUT LOSING ALL POWER INCLUDING STEERING. THE INSTRUMENT PANEL STATED SOMETHING LIKE "MUST BE IN PARK TO CHANGE GEARS" ALTHOUGH NO MANUAL ATTEMPT HAD BEEN MADE TO DO ANYTHING OF THE SORT. THIS HAS HAPPENED TWICE. THE JEEP DEALER KEPT THE VEHICLE FOR TWO WEEKS AND HAS DECIDED THERE IS NOTHING WRONG WITH IT.
Power train, Vehicle speed control, Service brakes, Aug 22, 2019
THE VEHICLE DOES NOT SHIFT CORRECTLY. IT LAGS TERRIBLY. IT DOES NOT ACCELERATE PROPERLY. IT JERKS AND THE TRANSMISSION GRINDS. THE BRAKES MAKE STRANGE NOISES WHEN COMING TO A STOP AND IT DOESN'T STOP AS QUICKLY AS IT SHOULD. THE RADIO OVERHEATS AND THE USB PORTS STOP WORKING RANDOMLY. THE VEHICLE CUT OFF ON A MAJOR HWY AT ONE POINT. SEVERAL COMPLAINTS HAVE BEEN MADE TO THE DEALER AND IT HAS BEEN SERVICED MULTIPLE TIMES AND IT'S NOT CORRECTING THE PROBLEM. IT'S A BRAND NEW VEHICLE AND STARTED HAVING ISSUES NOT LONG AFTER IT WAS PURCHASED. THE DEALER KEEPS RE-FLASHING THE TRANSMISSION AND IT'S NOT FIXING THE PROBLEMS THIS VEHICLE HAS. CHRYSLER WON'T DO ANYTHING FOR US BECAUSE THEY SAY THERE ARE NO CODES ON THE VEHICLE. THIS VEHICLE IS NOT OPERATING PROPERLY AND IT'S NOT EVEN SAFE TO DRIVE. WE SHOULDN'T HAVE TO KEEP A VEHICLE THAT WAS PURCHASED BRAND NEW AND IT HAS HAD NOTHING BUT PROBLEMS. THE MECHANIC EVEN ADMITTED IT LAGS BUT STATED "IT'S NOT THAT BAD." THIS IS UNACCEPTABLE. NO BRAND NEW VEHICLE SHOULD LAG AT ALL OR HAVE ANY OF THESE OTHER ISSUES FOR THAT MATTER!
Power train, Air bags, Aug 22, 2019, crash
WHILE DRIVING, THE VEHICLE WOULD JUMP OUT OF GEAR AND RPM'S WOULD GO UP. HAD TO TAP ON BRAKE TO GO BACK INTO GEAR. HAD THE TRANSMISSION FLASHED PER RECENT RECALL AND STILL DOES IT. 08/21/19 WHILE DRIVING THE VEHICLE 50MPH, THE ENGINE SHUT OFF, CAUSING LOSS OF STEERING AND NO BRAKES. VEHICLE RAN OFF THE ROAD AND INTO SOME TREES (CRASH). THE DEALERSHIP SAID IF IT DIDN'T SHOW A CODE THAT I HAD TO CALL JEEP AND FILE A COMPLAINT. I HAVE DONE SO AND CHRYSLER HIRED BOSCH TO DOWNLOAD THE VEHICLE CRASH DATA TO SEE WHAT HAPPENED. STILL WAITING TO HEAR BACK FROM THE DEALERSHIP.