2019 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 12 Cherokee model years with reports.
Of the 2019 reports, 40 involved a crash and 19 involved a fire. 37 people were injured.
What owners report most often
Recalls and investigations
Power trainMay 7, 2026
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Campaign 26V290000 on NHTSA.gov
Power trainApr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Campaign 25V011000 on NHTSA.gov
Steering, rack and pinion, rackAug 29, 2019
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
A loss of steering control increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Campaign 19V637000 on NHTSA.gov
Air bagsJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Campaign 19V449000 on NHTSA.gov
SeatsMar 28, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
In the event of a crash, the seat may move, increasing the risk of injury.
Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Campaign 19V248000 on NHTSA.gov
Electrical system, instrument cluster/panelDec 20, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Campaign 18V917000 on NHTSA.gov
Power train, automatic transmissionOct 19, 2018
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
A vehicle stall can increase the risk of crash.
Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Campaign 18V739000 on NHTSA.gov
Electrical system, wiring, front underhoodAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
A vehicle stall can increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Campaign 18V524000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
A reduction of braking performance can increase the risk of a crash.
Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Campaign 18V523000 on NHTSA.gov
Power train, automatic transmissionJul 26, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
Campaign 18V492000 on NHTSA.gov
Engine and engine cooling, engineMay 25, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Campaign 18V344000 on NHTSA.gov
Representative owner complaints: service brakes
107 reports, newest first. Show all
Service brakes, Sep 10, 2019
REAR BRAKES HAVE LOCKED UP FOUR DIFFERENT TIMES THE RECALL IS COATING ON PISTON INSIDE OF CALIPER THE FCA FIX IS BLEEDING THE BRAKES INSTEAD OF REPLACING THEY DEFECTED COATED PISTON IN THE CALIPER I TOOK IT BACK TWO WEEKS AFTER I HAD IT THEY DON'T RECALL A MONTH LATER IT LOCKED UP AGAIN 5 MONTHS LATER IT LOCKED UP AGAIN AND THREE WEEKS AGO IT LOCKED UP AGAIN THEY KEEP TELLING ME THEY CAN'T DUPLICATE THE PROBLEM SO THEY CAN'T FIX IT IT LOCKED UP DOING ABOUT 30 ON THE HIGHWAY PARK BRAKE IT LOCKED UP BACKING UP OUT OF MY DRIVEWAY IT LOCKED UP TURNING RIGHT INTO A BROOKSHIRE'S AND IT LOCKED UP AT THE FOOTBALL FIELD PARKING LOT
Power train, Vehicle speed control, Service brakes, Sep 4, 2019
I TOOK MY CAR FOUR TIMES TO THE DEALERSHIP FOR REPAIRS. THEY HAVE ONLY DONE TWO REPAIRS BUT EVERY TIME I TAKE IT AND THEY FIX SOMETHING, SOMETHING ELSE STARTS GIVING ME PROBLEMS. MY CAR HAS SHUT DOWN IN THE FREEWAY THAT WAS THE REASON WHY I TOOK IT THE FIRST TIME. THE DEALER ONLY DID AN UPDATE IN THE POWER TRAIN, WHICH THEY SAID IT WAS RECALL. AFTER THAT THE CAR CONTINUE WITH ALL THE OTHER PROBLEMS THAT WERE NOT TAKEN CARE BY THE DEALERSHIP. I TRIED TWO DIFFERENT JEEP/CHRYSLER DEALERSHIPS, ONE IN ALHAMBRA WHICH IS WHERE I BOUGHT THE CAR FROM AND THE OTHER LOCATION I TOOK THE CAR WAS THE ONE IN DOWNEY,CA. I'M AFRAID OFF GETTING INTO A CAR ACCIDENT BECAUSE OF ALL THE PROBLEMS THE CAR HAS. THE DEALERSHIP DOESN'T WANT TO FIX THE CAR AS THEY SAID THE CAR IS NOT SHOWING ANY CODES FOR THEM TO FIX THEM. THE CAR ACCELERATES BY IT SELF, THE BRAKES ARE NOT WORKING PROPERLY, IT SHAKES AND THE LAST TIME I TOOK THE CAR FOR REPAIR IT STARTED TO SMELL LIKE GASOLINE, ALSO THE DASHBOARD TURNS ON AND OFF BY IT SELF. I JUST WANT TO HAVE A RELIABLE CAR AS I'M PAYING FOR A 2019 VEHICLE NOT A USED ONE. I JUST DON'T WANT TO PUT MY KIDS, MYSELF, OR ANYONE'S LIFE IN DANGER DUE TO THE CAR NOT FUNCTIONING PROPERLY. I WOULD GREATLY APPRECIATED IF YOU GUYS CAN ASSIST OR HELP ME WITH THIS MATTER AT YOUR EARLIEST CONVENIENCE.
Steering, Service brakes, Engine, Sep 3, 2019
WHILE DRIVING THIS MORNING AT 70 MPH MY 2019 JEEP CHEROKEE 2.0 TURBO LOST ALL POWER, POWER STEERING AND POWER BRAKES. I FOUGHT TO PULL IT OFF THE ROAD. RIGHT WHEN IT STALLED OUT THE MESSAGE CENTER STATED "AUTO START/STOP NOT AVAILABLE" AND THE AUTO START/STOP LIGHT ILLUMINATED ALONG WITH THE BATTERY LIGHT. THE 'D' DRIVE INDICATOR ON THE DASH WAS BLINKING. UPON STOPPING AND PLACING THE VEHICLE IN PARK, IT TURNED OVER BUT WOULD NOT START. I PLACED THE VEHICLE IN NEUTRAL, AND NOTHING. THE CAR ACTED AS IF IT WERE IN AUTO STOP AS THE DOOR CHIME DINGED WHEN THE DOOR WAS OPEN AND HEADLIGHTS WERE OFF (PUSH BUTTON START). LOCKING THE VEHICLE LEFT THE DASH LIT UP LIKE IT WAS RUNNING. CHRYSLER HAD IT TOWED TO THE LOCAL DEALERSHIP WHERE IT IS WAITING TO BE LOOKED AT. HAD MY WIFE BEEN DRIVING THIS WHEN IT HAPPENED SHE MIGHT NOT HAVE BEEN ABLE TO PULL TO THE SIDE OF THE ROAD WITH NO POWER STEERING OR BRAKE ASSIST.
Service brakes, Engine, Aug 22, 2019
"TAKATA RECALL" MY 2019 JEEP CHEROKEE (LATITUDE PLUS, FWD) ALWAYS HAVING ISSUES. VEHICLE ENGINE SHUTS OFF WHEN DRIVING. THIS VEHICLE IS NOT SAFE TO DRIVE, HAVING TO DRIVE ACROSS AMTRAK TRACKS TO GET TO WORK IS JUST NOT SAFE, WHEN THIS HAPPENS THE BATTERY LIGHT TURNS ON, NOT TO MENTION THE ROTARIES SOUND OF A CRUNCH WHEN DRIVING. HOW MANY OIL CHANGES DO THIS CAR REALLY NEED IN 2 MONTHS, DRIVING 5 MILES TIMES 5 DAY TO AND FROM WORK? I ALWAYS HAVE AT LEAST 2,000 MILES LEFT BEFORE OIL CHANGE IS NEEDED.
Power train, Vehicle speed control, Service brakes, Aug 22, 2019
THE VEHICLE DOES NOT SHIFT CORRECTLY. IT LAGS TERRIBLY. IT DOES NOT ACCELERATE PROPERLY. IT JERKS AND THE TRANSMISSION GRINDS. THE BRAKES MAKE STRANGE NOISES WHEN COMING TO A STOP AND IT DOESN'T STOP AS QUICKLY AS IT SHOULD. THE RADIO OVERHEATS AND THE USB PORTS STOP WORKING RANDOMLY. THE VEHICLE CUT OFF ON A MAJOR HWY AT ONE POINT. SEVERAL COMPLAINTS HAVE BEEN MADE TO THE DEALER AND IT HAS BEEN SERVICED MULTIPLE TIMES AND IT'S NOT CORRECTING THE PROBLEM. IT'S A BRAND NEW VEHICLE AND STARTED HAVING ISSUES NOT LONG AFTER IT WAS PURCHASED. THE DEALER KEEPS RE-FLASHING THE TRANSMISSION AND IT'S NOT FIXING THE PROBLEMS THIS VEHICLE HAS. CHRYSLER WON'T DO ANYTHING FOR US BECAUSE THEY SAY THERE ARE NO CODES ON THE VEHICLE. THIS VEHICLE IS NOT OPERATING PROPERLY AND IT'S NOT EVEN SAFE TO DRIVE. WE SHOULDN'T HAVE TO KEEP A VEHICLE THAT WAS PURCHASED BRAND NEW AND IT HAS HAD NOTHING BUT PROBLEMS. THE MECHANIC EVEN ADMITTED IT LAGS BUT STATED "IT'S NOT THAT BAD." THIS IS UNACCEPTABLE. NO BRAND NEW VEHICLE SHOULD LAG AT ALL OR HAVE ANY OF THESE OTHER ISSUES FOR THAT MATTER!
Power train, Electrical system, Service brakes, Aug 21, 2019
5TH COMPLAINT HERE ABOUT THIS VEHICLE WHICH IS NOW LEMON LAW BUY BACK DUE TO LUNGING AGAINST THE BRAKES AT A STOP, FAILURE TO SHIFT PROPERLY AND A THROTTLE RESPONSIVE CLUNK THAT HAS NEVER BEEN RESOLVED. THE ONLY REPAIRS FCA WOULD APPROVE IS REPROGRAMMING THE COMPUTERS WHICH WAS COMPLETED SEVERAL TIMES AND STILL HAS THESE ISSUES.
Service brakes, Jul 25, 2019
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING 75 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED AND TRAVELED TO THE FLOORBOARD. ADDITIONALLY, BRAKE FLUID LEAKED FROM THE REAR DRIVER'S SIDE WHEEL AND THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TRANSWEST CHRYSLER DODGE JEEP RAM (2720 6TH ST, LIMON, CO 80828, (719) 775-2881) WHERE IT WAS DIAGNOSED THAT THE BLEED SCREW WAS LOOSE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 14,000. THE VIN WAS UNKNOWN.
Service brakes, Engine, Fuel/propulsion system, Jul 20, 2019
THE VEHICLE DECIDES TO REVERSE IN PARK AND IN DRIVE WHILE OPERATING THE VEHICLE ON THE ROAD. THE SHIFTING IS HARD CALIBRATION AND CHUGS. THE ENGINE HAS STALLED IN THE MIDDLE OF DRIVING AND COMPLETELY TURNED ITSELF INDEFINITELY OFF. WHILE DRIVING INTO THE PARKING SPACE THE VEHICLE HAS NUMEROUSLY AND SPONTANEOUSLY DECIDED TO REVERSE IN PARK. THE SAME HAS HAPPENED IN DRIVE. THE AUTO ENGINE SHUT OFF DOESN'T WORK PROPERLY AS THE COMPUTER GETS CONFUSED AS TO WHICH GEAR IT IS IN WHEN IT STARTS UP. THE RADIO LIKES TO TURN ITSELF ONCE IN A WHILE SO I'D SAY THATS MECHANICAL ALTHOUGH THE LEAST OF MY WORRIES. I RECENTLY EXPERIENCED PARKING IN MY FRONT YARD .. THE "D" STARTS BLINKING IN DRIVE AND THE VEHICLE STARTS INDEFINITE REVERSING...... THIS SUV ALSO HAS BAD FUEL EFFICIENCY GETTING 12 MILE PER GALLON ON FREEWAY AND ROAD. NOT SAFE.
Service brakes, Engine, Fuel/propulsion system, Jul 20, 2019
THE VEHICLE DECIDES TO REVERSE IN PARK AND IN DRIVE WHILE OPERATING THE VEHICLE ON THE ROAD. THE SHIFTING IS HARD CALIBRATION AND CHUGS. THE ENGINE HAS STALLED IN THE MIDDLE OF DRIVING AND COMPLETELY TURNED ITSELF INDEFINITELY OFF. WHILE DRIVING INTO THE PARKING SPACE THE VEHICLE HAS NUMEROUSLY AND SPONTANEOUSLY DECIDED TO REVERSE IN PARK. THE SAME HAS HAPPENED IN DRIVE. THE AUTO ENGINE SHUT OFF DOESN'T WORK PROPERLY AS THE COMPUTER GETS CONFUSED AS TO WHICH GEAR IT IS IN WHEN IT STARTS UP. THE RADIO LIKES TO TURN ITSELF ONCE IN A WHILE SO I'D SAY THATS MECHANICAL ALTHOUGH THE LEAST OF MY WORRIES. I RECENTLY EXPERIENCED PARKING IN MY FRONT YARD .. THE "D" STARTS BLINKING IN DRIVE AND THE VEHICLE STARTS INDEFINITE REVERSING...... THIS SUV ALSO HAS BAD FUEL EFFICIENCY GETTING 12 MILE PER GALLON ON FREEWAY AND ROAD. NOT SAFE.
Service brakes, Jul 17, 2019
WHILE FLAT TOWING OUR 2019 JEEP CHEROKEE LATITUDE PLUS 4X4 BEHIND OUR MOTOR HOME, THE EMERGENCY BRAKE ENGAGED ITSELF AND BEFORE WE COULD GET STOPPED IN ABOUT 1/2 OF A MILE, THE BACK TIRES AND WHEELS ON THE CAR WERE DESTROYED. THIS IS NOT A COMPLAINT NOR AM I LOOKING TO HOLD SOMEONE RESPONSIBLE. MY CAR HAS BEEN REPAIRED BY MY VEHICLE INSURANCE COMPANY. I MERELY WANT TO REPORT WHAT HAPPENED TO HELP JEEP DETERMINE WHY THIS OCCURRED. I CALLED THE DEALERSHIP IN PEORIA, ARIZONA WHERE WE PURCHASED IT AS WELL AS THE JEEP DEALER IN JOPLIN, MO WHO REPLACED THE TIRES AND WHEELS. THEY BOTH TOLD ME THAT ON A BUMPY STRETCH OF HIGHWAY WITH NUMEROUS POT HOLES, AS THIS SECTION OF ROAD WAS, THAT THE "COMPUTER" TURNS ON THE EMERGENCY BRAKE. AGAIN, WE WERE TOWING IT BEHIND THE MOTOR HOME AND HAD DONE SO ON NUMEROUS OCCASIONS. THERE ARE A SET OF STEPS THAT YOU HAVE TO DO BEFORE TOWING THE VEHICLE, WHICH I HAVE DONE MANY TIMES WITHOUT ANY PROBLEMS. I CALLED JEEP HEADQUARTERS THREE TIMES TODAY AND THEY TOLD ME THAT THEY DID NOT HAVE ANYONE WHO WOULD BE INTERESTED IN BEING INFORMED OF THIS. HAD THIS HAPPENED WHILE MY HUSBAND OR I WERE ACTUALLY DRIVING THE CAR, INSTEAD OF TOWING IT, IT COULD HAVE BEEN DANGEROUS AS I ASSUME IT ALSO WOULD HAVE ENGAGED THE AIRBAGS. AGAIN, I JUST WANT TO KNOW WHY THIS HAPPENED AND I AM FEARFUL IT COULD HAPPEN AGAIN. I'M NOT INTERESTED IN BLAME, LIABILITY, OR RESPONSIBILITY. I ONLY WANT JEEP TO KNOW WHAT HAPPENED AND SEE IF THE EXPLANATIONS I'VE BEEN GIVEN ARE REASONABLE OR NOT.
Service brakes, Jun 19, 2019
I HAVE A 2019 CHEROKEE WITH APPROX 18500 MILES ON IT. I HAVE HAD THE EBS (EMERGENCY BRAKE SYSTEM) COME ON WHILE IDLING AT A STOPLIGHT 5 TIMES. THE DEALERSHIP HAS NO IDEA WHAT IS GOING ON. THE HANDLE TO RELEASE IT DOES NOT RESPOND. IT APPEARS TO HAPPEN WHEN YOU ARE RELEASING YOUR BOOT FROM THE BRAKE. I BELIEVE THE CAR THINKS IT IS ROLLING AND REACTS.
Electrical system, Other or unspecified, Service brakes, Jun 16, 2019
WEN INTO ARBITRATION WITH DOCUMENTAITON OF 8 TRIPS TO DEALER TO FIND PROBLEM THEY TOLD US THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM SSSEE RECALL #UA9/NHTSA 18V-739. .AFTER THE ARBITRATION CKHRYSLER REP STATED THAT THE VEHICLE WAS NOT UNSAFE.I BELIEVE OTHER PEOPLE ARE DEALING WITH THIS SAME PROBLEM. I CAN MAIL COOPIES OF WORK ORDERS AND AND JUCGEMENT FROM NCDS .PLEAS SEND MAILING INFO.
Service brakes, May 23, 2019
ON 5/23/2019 MY WIFE WAS EXITING A PARKING LOT DRIVING FORWARD IN OUR 2019 JEEP CHEROKEE. SHE TURNED RIGHT INTO THE DRIVEWAY AND THEN STEERED RIGHT TOWARD THE CENTER LANE. THERE WERE NO CARS AROUND HER. SUDDENLY THE DASH LIT UP IN RED BRAKE, AND THE PARKING BRAKE ENGAGED. SHE STOPPED MOMENTARILY, TRYING TO FIGURE OUT WHAT HAD JUST HAPPENED. AT THIS POINT THE LIGHT WENT OUT AND THE PARKING BRAKE RELEASED. SHE DROVE HOME WITHOUT INCIDENT. THE DOORS WERE NOT AJAR. SHE WAS NOT BACKING UP. OUR JEEP DOES NOT HAVE THE FORWARD SENSORS, JUST THE REAR SENSORS. WE DO HAVE THE PARKING BRAKE SET (U-CONNECT) TO AUTO ENGAGE WHEN SHIFTED INTO PARK. WE ARE CONCERNED THIS COULD HAPPEN ON THE HIGHWAY AT 65 MPH. I'M BRINGING IT TO THE DEALER IN THE MORNING.
Vehicle speed control, Wheels, Service brakes, Apr 29, 2019
BREAKS FEEL WORN OUT AND WHEN I BREAK YOU CAN HEAR NOISE.ALSO THE DISC LOOK WORN OUT AND VEHICLE IS BEGINNING TO DRIVE POORLY.
Electrical system, Service brakes, Apr 22, 2019
PURCHASED THE VEHICLE BRAND NEW IN NOVEMBER 2018 AND ON SEVERAL OCCASIONS WITHIN THE PAST COUPLE MONTHS, INCLUDING TODAY, THE RED BRAKE LIGHT ON THE DASH HAS SPONTANEOUSLY ACTIVATED. MOST OF THE TIME IT OCCURS WHEN I COME TO A STOP LIGHT AND AUTO SHUT OFF KICKS ON, HOWEVER, THIS ISSUE IS VERY SERIOUS SINCE ITS BASICALLY STALLING MY VEHICLE WHILE IN ROUTE, AND IS VERY SCARY SINCE I DRIVE MY CHILD AROUND. I'VE ALSO TAKEN IT INTO THE DEALERSHIP TO HAVE IT LOOKED AT AND THEY ARE UNABLE TO DETERMINE THE ISSUE, WHICH IS EXTREMELY DISHEARTENING.
Seat belts, Electronic stability control (ESC), Service brakes, Apr 18, 2019, crash
RENTED VEHICLE 2019 JEEP CHEROKEE GOING OUT OF TOWN. ON MY WAY TO HOUSTON. ON AN EXIT ON MY WAY TO PUT GAS TOOK THE EXIT AND THE JEEP COULD NOT BRAKE WAS WITH MY TWO KIDS. I TRIED TO BRAKE TRUCK DIDNT STOP ENDED UP FLIPPING OVER IN A DITCH. SINGLE VEHICLE ACCIDENT. BROKEN ANKLE IMMEDIATE SUGERY PLATE 10 SCREWS. BROKEN FEMUR BONE. BROKEN RIBS. MY SON WAS AIRLIFTED TO SAN ANTONIO AND DAUGHTER IN ICU. TERRIBLE ACCIDENT I THANK GOD FOR GIVING US ANOTHER CHANCE. THE JEEP CHEROKEE BRAKES DID NOT WORK AND IT STALL IT COULDNT STOP AT ALL. IM AFRAID OF DRIVING MY LIFE HAS CHANGE DRAMATICALLY. ALSO MY SEATBELT GOT LOCKED I COULD HAVE DIED THEY HAD TO CUT IT W/ A KNIFE. THAT IS VERY DANGEROUS COULDNT GET OUT OF THE VEHICLE DUE TO SEATBELT BEING LOCKED. PHOTOS ATTACHED. *JB
Service brakes, Apr 7, 2019
ON MARCH 29, 2019 AS I WAS DRIVING TO WORK AND WAS APPROACHING THIS INTERSECTION, THE LIGHT CHANGED TO YELLOW. WHEN I PUT MY FOOT ON THE BRAKES SO THAT I COULD STOP FOR THE LIGHT, THE BRAKE PEDAL WENT TO THE FLOOR. I WAS UNABLE TO STOP FOR THE LIGHT WHICH TURNED RED FOR ME BY NOW AND I WAS DRIVING AT APPROXIMATELY 25 TO 30 MILE AN HOUR. I TRIED PUMPING THE BRAKES, BUT THE BRAKE PEDAL WAS POSITIONED ON THE FLOOR. AS I HAD NO OTHER CHOICE BUT TO GO THROUGH THE RED LIGHT, I KEPT MY HAND ON THE HORN TO TRY AND AVOID AN ACCIDENT. THERE WERE CARS STARTING TO GO THROUGH THE INTERSECTION, THE CLOSEST CAR ALMOST HIT MY PASSENGER SIDE OF THE CAR. BETWEEN THAT CAR STOPPING SHORT, AND ME STEERING AROUND THEM, SERIOUS INJURY AND OR DEATH WAS AVOIDED, AFTER I PAST THE INTERSECTION I PUT THE CAR INTO NEUTRAL AND EASED ON THE PARKING BRAKE TO STOP MY BRAND-NEW 2019 JEEP, AND THEN PUT IT IN PARK AND TURNED THE CAR OFF. BY THIS POINT I WAS A COMPLETE AND TOTAL NERVOUS WRECK. HOW COULD MY BRAND NEW 2019 JEEP CHEROKEE LATITUDE PLUS THAT I HAD BEEN DRIVING FOR THIRTEEN DAYS HAVE BRAKE FAILURE? I HAVE DRIVING FOR 45 YEARS AND NEVER HAD ANYTHING LIKE THIS HAPPEN. I WAS A LITTLE OVER TWO MILES AWAY FROM WORK WITH NO TRAFFIC LIGHTS OR STOP SIGNS. SO I STARTED THE CAR UP (STILL SHAKING LIKE A LEAF) WITH THE INTENTION OF DRIVING VERY SLOWLY AND USING THE PARKING BRAKE TO GET TO WORK. TO MY SURPRISE THE BRAKES WERE WORKING AND I MADE IT TO WORK STILL SHAKY AND SCARED TO BE IN THE CAR LET ALONE DRIVING IN IT. GOD WAS WITH ME THROUGH THIS TO BE ABLE TO AVOID ANY KIND OF ACCIDENT THAT COULD HAVE LED TO SERIOUS INJURY OR DEATH. ON MY DRIVE IN I HAVE SEVERAL INTERSECTIONS THAT ARE MAJOR HIGHWAYS THAT TRACTOR TRAILERS USE. I HAVE TO WORRY THAT WHAT IF THE BRAKES GO OUT AT ONE OF THESE INTERSECTIONS?
Electrical system, Service brakes, Engine, Apr 4, 2019
WHEN MY VEHICLE IS IN MOTION, DRIVING THROUGH CITY STREETS, AND I TRY TO APPLY THE BREAK IT ACCELERATES INSTEAD. THE RPM'S WILL REACH 4000 OR 5000 AND HOLD THERE. I WAS TOLD BY CHRYSTLER TO APPLY THE GAS QUICKLY THEN BREAK WHEN THIS HAPPENS TO STOP MY VEHICLE. THIS IS UNSAFE AND I DO NOT FEEL COMFORTABLE IN MY OWN CAR. I ALSO HAVE AN ISSUE WITH THE ENGINE MAKING A KNOCKING SOUND AT TIMES, AND THE RADIO FADES IN AND OUT, WITH THAT FEATURE TURNED OFF, AS WELL AS SHUTTING COMPLETELY DOWN AND RESETTING ITSELF. PRIOR TO THE RECALL IN NOV OF 2018 THIS SAME VEHICLE FROM ONE WEEK OF PURCHASE WOULD STALL WHILE I WAS DRIVING THROUGH CITY STREETS. ALL OF THESE THINGS HAPPEN AT A SPEED OF 35 OR LESS. THE CAR WENT FROM STALLING TO AFTER RECALL UPDATE IT IS NOW ACCELERATING WHEN TRYING TO STOP. THE DEALER HAS NOT BEEN ABLE TO REPLICATE AND CHRYSTLER EITHER SO THEY ARE SAYING THERE IS NOTHING WRONG WITH THE VEHICLE. I DO NOT FEEL SAFE IN MY OWN CAR. I AM WORRIED THERE WILL BE A TIME I WILL NOT BE ABLE TO STOP THE CAR BEFORE CAUSING AN ACCIDENT.
Power train, Electrical system, Service brakes, Engine, Mar 20, 2019
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING, THE VEHICLE LOST POWER WITHOUT WARNING. THE CONTACT SHIFTED INTO NEUTRAL AND THE VEHICLE RESTARTED. THE INSTRUMENT PANEL INDICATORS FLASHED AS THE CONTACT DROVE HOME. THE FOLLOWING DAY, THE VEHICLE WAS STARTED, BUT THEN SHUT OFF AND FAILED TO RESTART. THE CONTACT CALLED THE MANUFACTURER AND HAD THE VEHICLE TOWED TO FAIRFIELD CHRYSLER DODGE JEEP RAM (1409 MONTOUR BLVD, DANVILLE, PA 17821, (570) 275-3300). THE DEALER DIAGNOSED THAT THE ABS UNIT NEEDED TO BE REPLACED. AFTER TWO WEEKS, THE CONTACT DROVE THE VEHICLE AND IT STALLED TWO MILES LATER. ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED AGAIN. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND BARELY MADE IT HOME. THE VEHICLE WAS TOWED AGAIN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A LOOSE WIRE. THE VEHICLE WAS CURRENTLY AT THE DEALER. THE CONTACT WANTS TO RETURN THE VEHICLE AND STATED THAT IT WAS UNSAFE TO DRIVE. THE FAILURE MILEAGE WAS 13.
Power train, Electronic stability control (ESC), Service brakes, Mar 10, 2019
WHILE I AM IN MOVEMENT DRIVING MY VEHICLE. WITHOUT ANY WARNING LIGHTS POPPING UP IN MY DASHBOARD. MY VEHICLE SUDDENLY STOPS. IT HAS HAPPENED TO ME WHILE I WAS DRIVING IN THE HIGHWAY AND A SEMI TRUCK WAS DRIVING BEHIND ME. I HIT MY BRAKES FAST ENOUGH SO THAT THE SEMI TRUCK COULD REACT IN TIME, BUT OTHERWISE I COULD IT HAVE GOTTEN IMPACTED FROM THE BACK WHICH I AM SURE. IT WOULD IT HAVE CAUSE MORE THAN JUST AND ACCIDENT. THE DATE THIS HAPPENED I NOTICED THE CAR KIND OF SLOWED DOWN ITS VELOCITY FAST AND DRAMATICALLY WHEN IT STOP. IT WAS STILL RUNNING, NO SMOKE OR ANYTHING COMING OUT OF THE HOOD. I DID NOTICED THAT THE HEATER FELT EXTREMELY HOT MORE THAN NORMAL WHICH IT ALSO MADE ME PANIC A BIT. SHE SHIFT GEAR I WASN'T ABLE YO MOVE IT AT ALL. THEY HAD ADVISED ME AT THE DEALERSHIP ONE OF THE MECHANICS THAT SOMETIMES, IF THIS HAPPENED; TO TURN THE CAR OFF FOR 10 MINS AND THEN TURN IT BACK ON. I DID THAT, THAT NIGHT AND WHEN THE CAR TURN BACK OF THE STABILITY LIGH WARNING CAME ON, THE BRAKES LIGHT CAME ON, THE ENGINE LIGH CAME ON, THE EMERGENCY PARKING LIGHT CAME ON, BUT THIS THIS I WAS WAS ABLE TO MOVE THE SHIFT STICK BUT I COULD ONLY DRIVE FORWARD. I TRIED TO REVERSE AND GO BACK BUT IT WASN'T LETTING ME. MY SENSORS WERE BEEPING AS IF I WAS NEAR OR CLOSE TO HITTING SOMETHING. WHEN MY CAR WAS THE ONLY ONE IN THE HIGHWAY. ONE OF THE THINGS THAT I NOTICED WHILE SEATING IN MY CAR. THIS NORMALLY HAPPENS TO MY SUV WHEN IT'S VERY COLD OUTSIDE. WE ARE TALKING -4 DEGREES, BUT I AM SURPRISED BECAUSE THIS IS A 2019 VEHICLE THAT I HAVE AND I HAVE ONLY HAD IT FOR 5 MONTHS. I HAVE TAKEN IT IN FOR SERVICE 4 TMES AND THEY SUPPOSEDLY FIX THE ISSUE BUT NOW IT HAS HAPPENED AGAIN AND I DON'T FEEL SAFE IN THAT VEHICLE. A VEHICLE THAT STOPS OUT OF NOWHERE, DEFINITELY NOT SAFE. I AM NOT ONLY PUTTING MYSELF IN DANGER, BUT I FEEL LIKE I AM PUTTING EVERYONE AROUND ME DRIVING IN DANGER.
Service brakes, Feb 27, 2019
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING 15 MPH AND MAKING A RIGHT TURN, THE CONTACT LOST CONTROL OF THE REAR BRAKES. AS A RESULT, THE VEHICLE VEERED INTO THE OTHER LANE AND THE REAR WAS CRASHED INTO BY ANOTHER VEHICLE. THE AIR BAG DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE BODY DAMAGE WAS IN THE PROCESS OF BEING REPAIRED BY AN INDEPENDENT MECHANIC. THE CONTACT STATED THAT THE CRASH WAS RELATED TO NHTSA CAMPAIGN NUMBER: 18V523000 (SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS 8,000.
Service brakes, Feb 1, 2019, crash
WHILE DRIVING MY 2019 JEEP CHEROKEE I WAS ON A MAJOR HIGHWAY IN COLORADO. THE ROADS WERE NOT ICY OR COVERED IN SNOW. TRAFFIC CAME TO AN ABRUPT STOP IN FRONT OF ME. I PUT ON THE BRAKES, PUSHING DOWN ALL THE WAY AS FAST AS I COULD. THERE WAS CLOSE TO 2 CAR LENGTHS BETWEEN ME AND THE CAR IN FRONT OF ME, BUT MY VEHICLE WAS TAKING FOREVER TO STOP. IT ULTIMATELY DID NOT STOP IN TIME AND I HIT THE VEHICLE IN FRONT OF ME. BOTH THE VEHICLES WERE DAMAGED AND I BROKE MY HAND. THE ENTIRE TIME I WAS BRAKING IT FELT LIKE THE CAR SHOULD HAVE STOPPED A LOT QUICKER BUT IT JUST WAS NOT STOPPING. I SAW THERE HAS BEEN ISSUES WITH THE BRAKES ON THE 2019 JEEP CHEROKEES.
Electrical system, Service brakes, Engine, Jan 10, 2019
THE CAR COMPLETELY SHUT DOWN WHILE DRIVING AT NIGHT ON A SNOWY MOUNTAIN ROAD. ALL LIGHTS AND EVERYTHING COMPLETELY SHUT OFF. I WAS ABLE TO STOP IN THE OPPOSING LANE OF TRAFFIC AND RESTART THE VEHICLE BEFORE BEING STRUCK. THE VEHICLE ELECTRICAL SYSTEM CONTINUED TO FLASH INTO WARNING AND LIMP MODE SEVERAL TIMES BUT WE WERE 100'S OF MILES FROM A DEALERSHIP. WE CONTINUED WITH THE PROBLEM UNTIL WE WERE ABLE TO LIMP HOME AND BACK TO THE DEALERSHIP. THE VEHICLE ALSO REVVED UP TO 4000 RPM WHILE MY FOOT WAS ON THE BRAKE AND NOT TOUCHING THE ACCELERATOR. THE LOW TIRE LIGHTS KEPT ROTATING TO DIFFERENT TIRES AS I DROVE WITH NONE BEING LOW. THE DEALERSHIP SAID IT WAS A VACUUM LINE AND THEY DROVE IT FOR 10 MILES WITHOUT RESULT. THIS VEHICLE ALMOST KILLED US ON SEVERAL OCCASIONS.
Other or unspecified, Service brakes, Engine, Dec 19, 2018
1. ON 3 OCCASIONS (MOST RECENTLY 12-2-18) DURING BRAKING THE EMERGENCY BRAKE ENGAGES ITSELF AND THE ENGINE CONTINUOUSLY ENGAGES THE STARTER. UNABLE TO PUT VEHICLE IN PARK TURN OFF THE STARTER AND AFTER ABOUT 30-60 SECONDS ABLE TO PUT INTO PARK AND RESTART THE VEHICLE. ON 12-2-18 I WAS SLOWING FOR A STOP LIGHT AND THE VEHICLE WOULDN'T ALLOW ME TO PUT THE HAZARD LIGHTS ON WHEN I COULDN'T GET THE STARTER TO DISENGAGE AND PUT INTO PARK TO RESTART THE VEHICLE. IT OCCURS WITHOUT WARNING AND THE EMERGENCY BRAKE MUST BE PULLED UP. 2. THE BRAKES OFTEN SOUND LIKE THEY ARE RUBBING (NEEDING BRAKE PADS). 3. THE RADIO WILL RANDOMLY CHANGE FROM FM TO SIRIUS AND UNABLE TO TURN OFF/ON OR RETURN TO THE RADIO MENU. 4. THE RADIO VOLUME MOST OF TIME MUST BE AT 15 OR HIGHER TO LISTEN TO THE RADIO AND WILL RANDOMLY JUMP TO FULL VOLUME WHILE DRIVING. 5. THE ANDROID AUTO THAT I USE FOR NAVIGATION AND TELEPHONE WILL RANDOMLY SCROLL THROUGH THE TELEPHONE CONTACTS AND BEGIN CALLING. I HAVE TO UNPLUG THE PHONE TO STOP THIS.
Power train, Service brakes, Nov 26, 2018
AT HIGHWAY SPEEDS WITH CRUISE CONTROL SET, THE CARS TRANSMISSION AND ENGINE RPM WOULD INCREASE TO AS MUCH AS 5500 RPM DURING DECELERATION. SPEED WOULD FLUCTUATE AS MUCH AS 12 MPH (INCREASE OR DECREASE FROM SET CRUISE SPEED). DEALERSHIP HAS HAD VEHICLE IN THEIR POSSESSION FOR TWO MONTHS AND STILL HAS TWO OPEN RECALLS THAT HAVE BEEN UNRESOLVED. DEALERSHIP HAS FAILED TO FIX OR REPLACE VEHICLE.