2019 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 12 Cherokee model years with reports.
Of the 2019 reports, 40 involved a crash and 19 involved a fire. 37 people were injured.
What owners report most often
Recalls and investigations
Power trainMay 7, 2026
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Campaign 26V290000 on NHTSA.gov
Power trainApr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Campaign 25V011000 on NHTSA.gov
Steering, rack and pinion, rackAug 29, 2019
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
A loss of steering control increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Campaign 19V637000 on NHTSA.gov
Air bagsJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Campaign 19V449000 on NHTSA.gov
SeatsMar 28, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
In the event of a crash, the seat may move, increasing the risk of injury.
Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Campaign 19V248000 on NHTSA.gov
Electrical system, instrument cluster/panelDec 20, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Campaign 18V917000 on NHTSA.gov
Power train, automatic transmissionOct 19, 2018
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
A vehicle stall can increase the risk of crash.
Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Campaign 18V739000 on NHTSA.gov
Electrical system, wiring, front underhoodAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
A vehicle stall can increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Campaign 18V524000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
A reduction of braking performance can increase the risk of a crash.
Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Campaign 18V523000 on NHTSA.gov
Power train, automatic transmissionJul 26, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
Campaign 18V492000 on NHTSA.gov
Engine and engine cooling, engineMay 25, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Campaign 18V344000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Power train, Nov 6, 2025
The “SVC 4WD” warning indicator illuminated on my dashboard. A diagnostic test performed at an authorized dealership confirmed a failure in the Power Transfer Unit (PTU). The PTU and the vehicle are still installed and available for inspection upon request. The warning light appears intermittently—turning on for a period of time, then shutting off before returning. This issue presents a potential safety risk. The dealership explained that PTU failure can result in loss of power while driving or the vehicle failing to remain securely in Park, either of which could lead to loss of control or unintended vehicle movement, posing a risk to myself, passengers, pedestrians, and other motorists. The problem has been confirmed by the dealership through diagnostic testing. No repairs have been completed at this time because, although this is a known issue affecting this year, make, and model, the PTU failure is not currently covered under a recall or warranty extension. I have also observed multiple reports of PTU failure in other vehicles of the same year, make, and model, suggesting a pattern of premature failure that may indicate a potential design or manufacturing defect. To date, the vehicle has only been inspected by the dealership and has not been inspected by the manufacturer, police, or insurance representatives. There were no other warning lamps or symptoms prior to the “SVC 4WD” indicator. The warning light first appeared on 11/3/2025, and the vehicle was brought in for diagnostic evaluation on 11/5/2025.
Electrical system, Other or unspecified, Nov 6, 2025
Have had multiple issues where stop/stop fails while at a stop in the street and either doesn’t start again or starts after a while. Last time on 10/29/2025 I was at a stop just getting off I-10 and the car would not start and gave start stop error and took multiple minutes before starting again. This first began 5/2024. Dealership has replace the battery, starter relay, and the start twice. It is a huge safety concern for me being stuck in the middle of the street or at a stop
Power train, Nov 6, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 30 MPH, the vehicle made abnormal grinding and popping sounds, and the vehicle shuddered. The contact was able to pull into a parking lot, and the contact then drove to the residence. The vehicle was towed to the dealer, where an axle repair was performed, and the contact was advised that the vehicle could not be completely repaired because the recall part was not yet available. Additionally, the contact stated that the parking brake, the check engine, the 4WD, and the engine Auto START/STOP warning lights illuminated. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted several times and advised the contact to either repair the vehicle or obtain a loaner vehicle out-of-pocket until the part became available. The failure mileage was approximately 120,000.
Power train, Nov 5, 2025
My 2019 jeep cherokee has a warning light on ( SVC 4WD ) . Took it into dealership about 2 months ago ( eide in pine city mn [XXX] ) they came back with it needing a new (PTU )power transfer unit. I can get you the receipt from them if needed. We are on a waiting list and check 3 other dealership near me all are saying about another 2 months! We are still able to drive the jeep but only 2wd . We live in MN my wife's a nurse and drives in snow storms. That is the reason we got a 4 wheel drive. Also the jeep will make a noice going into park and not always parking! Went on line and looked up my vin number and it shows the recall on the ptu but are jeep isn't included in that ! I need to get this fixed. I do think this should be on this recall. My contact information [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Power train, Nov 5, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that the messages "Four-wheel Drive(4WD) system Unavailable - Service Requested" and "Service Four-wheel Drive(4WD)" were displayed. The vehicle was taken to the dealer, where it was diagnosed, and determined that the Power Transfer Unit(PTU) needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that assistance could not be provided because the VIN was not included in the recall. The failure mileage was approximately 41,590.
Power train, Nov 5, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 20 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The message “Service 4WD” was displayed. The contact stated that while accelerating to 50 MPH, there was an abnormal sound coming from the vehicle, and the vehicle jerked abnormally. The vehicle was taken to the dealer, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on back order. The contact referenced an unknown recall; however, the VIN was not under recall. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The contact was informed that the NHTSA had initiated the unknown recall. The failure mileage was approximately 60,000.
Power train, Nov 5, 2025
The contact’s husband owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the powertrain unit needed to be replaced. The vehicle was not repaired. The vehicle was then taken to a dealer where it was diagnosed that the powertrain unit needed to be replaced. The vehicle was repaired but the failure reoccurred a two years later. The vehicle was taken back to the same dealer where it was determined that the powertrain unit needed to be further diagnosed. The vehicle was not yet fully diagnosed. The manufacturer was notified of the failure. The failure mileage was 53,368.
Power train, Nov 4, 2025
A "4WD unavailable, service needed" light came on. I took it to a jeep dealership. They inspected and notes were "Failure is inside the PTU. Part is on backorder with no ETA at this time." This description exactly fits the description of "Part 573 Safety Recall Report 25V011"
Power train, Electrical system, Engine, Nov 3, 2025
The truck I bought last November 2024..was running kinda bad.. by may of 2025 the tranmission was stalling I call the dealership..and explain my problem. I was told that someone would call me back but that never happened...July of 2025 the car was running hot I had my service work done oil change..tune up..so by August I had to use a jump box to start the vehicle..come September 2025 the truck was just cutting off on the highway or wherever I might have been and everytime I turn left or right it would cut off.. I have been really stressed my job is in jeopardy.. I just been going threw some mental issue with the truck...I really should have been warned about the recall.. I don't think it's fair for car dealership to sell cars that are not reliable and I hope that I can get some help in this matter
Power train, Nov 3, 2025
The 4 wheel drive light would come on and off then it stayed on so I took it to a Jeep dealership and paid for an OBD scan it showed the Power Train Unit (PTU) and I had my car put on OBD scan again and found out the Throttle Position sensor (TPS) also is in need of replacement after I was entering the highway my gas pedal did not accelerate and I was lucky to be able to downshift into manual and coast off the highway. I have looked it up and the Power Train Unit (PTU) has been recalled on vehicles like mine but my vehicle is not listed for recall replacement. I can have vehicle ready for inspection.
Power train, Electrical system, Vehicle speed control, Nov 2, 2025
While driving 50mhp the vehicle sounded like it was stalling. Couldn't speed up. Svc 4wd and stop/ start system unavailable. There should be a recall to repair but the dealer has no solution or parts. Need solution asap
Power train, Nov 1, 2025
There is a current recall for Jeep Cherokees 2017-2019 for a faulty PTU. My vehicle is not included in the recall, however, it is displaying issues consistent with the PTU. In auto drive-mode, there is a low grinding noise up to 18 mph. In snow, sand, and gravel drive-modes, there the noise is constant to at least 30mph. When the fuses were removed to try to disable the PTU, the noise was considerably louder at all speeds in auto drive-mode. Once the fuses were reinserted, the noise went back to the original under 18mph in auto. There are no noticeable issues with the braking or steering systems.
Power train, Oct 31, 2025
The contact's girlfriend owns a 2019 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the “Service 4WD” warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with a failed PTU. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failur,e and a case was filed. The contact referenced an unknown recall with a similar failure description; however, the VIN was not under recall. The failure mileage was approximately 136,000.
Power train, Oct 31, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact became aware of an abnormal thumping sound coming from the vehicle. Additionally, while depressing the brake pedal, there was an abnormal sound coming from the vehicle, and there was excessive heat coming from the wheels. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be reprogrammed. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer. The contact was informed of an unknown recall; however, the VIN was not under recall. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.
Power train, Oct 30, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 50 MPH, the 4x4 warning light illuminated, and the vehicle unexpectedly slowed down. The contact stated that the vehicle lost traction control. Additionally, the contact heard a screeching sound coming from the front of the vehicle. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to perform the recall repair was not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,495.
Other or unspecified, Engine, Oct 30, 2025
I was getting off the highway and my car stopped on me. I put my emergency lights on. I put the car on park and tried turning it on. The brake was hard to push down. I gave it a few minutes to rest and I tried 2 more times. The second time it turned on but imediately turned back off. I let it rest a minute or so and it finally turned on. I was scared for my life because there all on coming traffic coming off the interstate. I did call the police for help but as soon as I got it started I called back for them not to come. I also got a warning saying engine warming. 6:30 am 10-30-25
Power train, Oct 29, 2025
The vehicle is a 2019 Jeep Cherokee with approximately 70,000 miles on it. Check 4WD light came on. Took it to a Jeep dealer who said that it is a problem with the rear differential and would cost $6,000 to repair. Vehicle's VIN is not included in the PTU recall which has affected other 2017-2019 Jeep Cherokees.
Other or unspecified, Oct 29, 2025
While im driving my car completley shuts down with no notice or anything. I have to restart the whole vehicle for it to start running again. This happened to me while i was on the high way slowing down and on the street slowing down to turn. I almost got into 2 car accidents this morning because of this. Not sure whats going on but my dashboard completely goes blank and flashes when this happened. This occured on 10/29/2025 at 6;45-6;50 am.
Electrical system, Oct 28, 2025
Infotainment not functioning and draining battery. Back up camera not operational
Power train, Oct 28, 2025
The service 4-wheel drive light warning light came on. It is a PTU issue that Jeep has recalled 63K vehicles on in February. My jeep has been sitting in the shop since 9/8/2025 with no anticipated date of receiving a part. It is unsafe to drive the vehicle; therefore, I have been without a vehicle for almost 2 months. Jeep is aware of the issue and is doing nothing to correct the issue.
Engine, Oct 28, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormal clanking sound coming from the front of the vehicle. There was no warning light illuminated. The contact also stated that while driving at an undisclosed speed, the vehicle stalled and unintendedly came to a complete stop. There was no warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 130,000.
Power train, Other or unspecified, Oct 28, 2025
The 4WD service light keeps coming on and off in my 2019 Jeep Cherokee Latitude Plus. The obd2 code c1494-92 displays. This is directly related to a Power Transfer Unit (PTU) issue. There was a recall issued in January of 2025 (recall 01C). However, I am being told that my VIN is not covered under this recall. I contacted the manufacturer (Jeep) and there were not able to give me a reason why the 01C recall does not cover my vehicle. The NHTSA referred me to the manufacturer. But I keep getting the runaround and nobody is providing me a clear answer on this issue.
Electrical system, Oct 27, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving up an incline, the vehicle lost power with several unknown warning lights illuminated. The contact restarted the vehicle before the vehicle was reset and resumed normal operation. The vehicle was taken to the dealer, and the electrical system was rebooted because of a loosened wire inside the vehicle. Despite the reboot, the failure persisted. The vehicle was taken back to the dealer and was diagnosed with a defective alternator. The vehicle was taken to an independent mechanic, where the alternator was replaced. Approximately a month after the repair, the failure returned, and the power steering assist, battery, 4WD, and other unknown warning lights flashed on the instrument panel. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 61,738
Equipment, Oct 24, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that the infotainment system screen was delaminating, causing the touchscreen to activate the heat, the A/C, and other systems independently. The vehicle was taken to the dealer, where it was determined that the infotainment system needed to be replaced, and the contact was informed that the repair was not covered under warranty. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall for the failure. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 36,000.
Power train, Oct 23, 2025
I have a 2019 Jeep Cherokee with only 30,000 miles. The car is mostly used to drive to and from work. Nothing crazy. The SVC 4WD light came on. I took it to a JEEP dealership. They said, “Transfer Case - Clutch Pressure Regulating Solenoid: C14A7-97 - PTU Motor-Component or System Operation Obstructed or Blocked, FOUND THAT THE TRANSFER CASE COLLAR SPLINES ARE GONE, WE NEED TO REPLACE THE TRANSFER CASE ASSEMBLY.” Like others have posted, a similar recall was issued but they said it doesn’t apply to my car. However, SO many people are having this issue the parts are on back order. They want to charge $13,000 to fix it. How is this possible with a car that has only 30,000 miles, no accidents, and regular maintenance?