2019 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 12 Cherokee model years with reports.
Of the 2019 reports, 40 involved a crash and 19 involved a fire. 37 people were injured.
What owners report most often
Recalls and investigations
Power trainMay 7, 2026
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Campaign 26V290000 on NHTSA.gov
Power trainApr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Campaign 25V011000 on NHTSA.gov
Steering, rack and pinion, rackAug 29, 2019
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
A loss of steering control increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Campaign 19V637000 on NHTSA.gov
Air bagsJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Campaign 19V449000 on NHTSA.gov
SeatsMar 28, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
In the event of a crash, the seat may move, increasing the risk of injury.
Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Campaign 19V248000 on NHTSA.gov
Electrical system, instrument cluster/panelDec 20, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Campaign 18V917000 on NHTSA.gov
Power train, automatic transmissionOct 19, 2018
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
A vehicle stall can increase the risk of crash.
Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Campaign 18V739000 on NHTSA.gov
Electrical system, wiring, front underhoodAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
A vehicle stall can increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Campaign 18V524000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
A reduction of braking performance can increase the risk of a crash.
Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Campaign 18V523000 on NHTSA.gov
Power train, automatic transmissionJul 26, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
Campaign 18V492000 on NHTSA.gov
Engine and engine cooling, engineMay 25, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Campaign 18V344000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Power train, May 14, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle unintendedly decelerated. While driving approximately 55 MPH, the vehicle stalled and was later towed to the local dealer, who diagnosed that the PTU rear differential was faulty and needed to be replaced. The vehicle was repaired with a used PTU; however, recently the failure reoccurred. The cause for the failure has not yet been determined. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. Additionally, it was discovered that oil was leaking from the vehicle. The vehicle was taken to the local dealer who replaced the faulty oil cooler unit. The failure mileage was 101,000.
Power train, May 12, 2025
Rear differential was deemed defective during state inspection and a safety issue if not replaced. The rear differential case was cracking and pulling apart. The cause for the crack was communicated as corrosion from road salt and winter weather exposure. I live in the North East! I call defect. When researching this issue online, it is a commonly reported issue with Jeep owners and an obvious manufacturer defect. Jeep Cherokee owners have experienced cracks in the rear differential casing and discussions suggest that these cracks are due to manufacturing defects or bad casting.
Power train, May 12, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the “Service 4-WD” warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the power transfer unit needed to be replaced and related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 121,000.
Electrical system, Other or unspecified, Forward collision avoidance, May 12, 2025, crash
The stop start system has been malfunctioning ever since shortly after I purchased the car. When I purchased the car, my father and I asked for a printout of the CARFAX history to ensure we weren't buying a '"lemon". There was no information reflecting that the 2019 Jeep Cherokee Lattitude 2.4 2WD had been serviced for anything other than routine car maintenance. The CARFAX reflected that the previous owner took care of the car, propelling us to seal the deal, otherwise we would've kept looking if there were any found issues. It wasn't until I attempted to get my car serviced at Gettel the first time it malfunctioned that I learned it had been brought to their service department numerous times before it even reached 100 miles. They refused to work on it because the warranty had JUST expired recently, not even a whole year after buying the car (of course) and handed me a piece of paper with the recalls and services regarding the stop/start system. At this point I had to just repair it myself. Fast forward to the second time it malfunctioned: I was in traffic and preparing to slow down to turn when the wheels, brakes, and steering locked up, parking brake turned on and the whole car shut off causing a small collision. The other driver understood what happened and claimed the same thing happened to his wife, therefore he hates stop/start vehicles. He made me promise to never buy another electrical car, charged it to the game and drove away. Fast forward again to currently, now the third time my car broke down: While sitting at a light, it was still running, but as I lifted my foot from the brake pedal the car shut down. There was no indication of anything wrong with the car (S.N. none of the lights on the dash have EVER lit up since I bought it). I contacted Gettel via Google review and NOW they want to do something about this death trap they sold me because I made my situation public. P.S. When I search my VIN# on this site, a completely different car pops up?
Power train, May 10, 2025
I have an issue for the power transfer unit… it’s the exact same issues with other 2019 jeep cherokees but my vin doesn’t apply…
Power train, May 9, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the 4WD became inoperable. The message “Service 4WD” was displayed. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 24,500. VIN tool confirms parts not available.
Engine, May 9, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who observed a misfire in cylinder two, and 90% compression in all other cylinders, resulting in damages to the engine. The vehicle was not repaired. The vehicle was then towed to an independent mechanic, who confirmed the diagnosis. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 140,000.
Power train, May 8, 2025
My wife’s Jeep experienced the exact issue that warranted a recall on the rear transfer case snap ring degradation. Her VIN is not included in this recall and jeep refuses repair. The degradation presented a safety issue as it was very close to failing by the time it was detected. This same issue also happened to my father in law who also has a 2019 jeep limited. The current recall does not cover his jeep either. Multiple body shops stated that they had never seen anything like it in cars with such low mileage.
Power train, May 8, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, the message "Service 4WD" was displayed on the instrument panel. The vehicle was taken to a local independent mechanic, where it was diagnosed with power transfer unit failure. The local dealer was not contacted. The vehicle was not repaired. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 40,500.
Air bags, May 8, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the contact stated that the air bag was visible on the steering wheel. The contact turned off and restarted the vehicle, and the air bag warning light was reset. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact referenced an unknown recall; however, the VIN was not associated with the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.
Power train, May 7, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while attempting to accelerate from a stop, the vehicle experienced a loss of automotive power. There was no warning light illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was advised that the PTU was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 63,900.
Power train, May 7, 2025
My 2019 Jeep Cherokee was not on the recall list for failing PTU units. The vehicle has 43,300 miles. I randomly received multiple warning lights and once inspected by the mechanic I was informed the PTU unit needs to be replaced.
Power train, May 7, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic and was diagnosed with power transfer unit (PTU) failure. The contact was informed that the PTU needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving 60 MPH, the vehicle stalled with the 4WD failure message displayed. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The vehicle was towed to the dealer but was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 105,000. VIN tool confirms parts not available.
Power train, May 6, 2025
Purchased a 2019 Jeep Cherokee Trailhawk in November of 2022. December 29, 2023 it would not go into gear. Towed to local repair shop was told it was the PTU. Quote to fix was $3,250 but part was on backorder. Called Jeep customer service that same day and was told vehicle was past warranty by two months and they wouldn't be able to do anything. After three months of calling Jeep Customer Service, telling them each time I called where the vehicle was I was told that if it had been at a certified Jeep dealership they would have been able to help. A supervisor told me they dropped the ball, apologized and said they would heavily "coach" their employees for future calls like this. Still wouldn't guarantee any assistance but advised me to tow it to a Jeep dealership and they may be able to help. Finally get it towed, get a PTU put in only to receive a recall letter that the "new part" is still defective and can possible cause the vehicle to crash. This has been since January. I submitted a reimbursement for what I paid to have the first PTU put in but it was denied by Jeep saying because it was already a faulty PTU they couldn't reimburse me. I am still getting a check engine light, the auto start/stop light comes on and the vehicle stalls repeatedly. Both the independent repair shop and certified Jeep dealership confirmed that it is a faulty PTU unit that needs replaced.
Power train, May 5, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the engine seized. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was unofficially diagnosed as an electrical failure. The contact was unclear of the repair that was performed; however, the contact stated the vehicle was being repaired. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,700. VIN tool confirms parts not available.
Steering, Electrical system, May 5, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated while reversing out of a parking space at approximately 5 MPH, the vehicle lost power steering functionality. The contact used an excessive amount of effort to maneuver the steering wheel. There were no warning lights illuminated. The vehicle was taken to a certified mechanic who failed to diagnose and remove the steering gear rack and pinion. The mechanic determined there was a short circuit in the electrical system for the power steering. The contact stated that the short circuit had caused the rack and pinion to burn out and fail. The mechanic then replaced the wire and the rack and pinion again. Approximately 3 days later, while driving approximately 30 MPH the failure reoccurred. The vehicle was returned to the mechanic who then brought the vehicle to the dealer who would be better equipped to repair the vehicle. The dealer diagnosed that the Exhaust Particulate Filter (EPF) connecter from the steering wheel to the battery had failed. The connector's wiring harness was replaced. The contact searched online and found related recalls under NHTSA Campaign Numbers: 18V524000 (Electrical System) and 19V637000 (Steering). The manufacturer was informed of the failure and confirmed that the VIN was not included in the recalls. The failure mileage was 87,846.
Power train, May 5, 2025
My Service AWD light came on (stayed on) in January 2025. Prior to the steady light, it came on and off randomly. Originally, I did not notice any change in driving. I took it to the Jeep Dealer once the service light was steady and was informed the PTU has internal failure, and the part was on back order until March. I had to pay a diagnostic fee because I could not wait for the part to be available and needed my car, so I took it back. This was after a week of them holding the car and me constantly following up before they told me it was back ordered. I attempted to try another Jeep repair shop, they too confirm internal failure, but said the part is on back order and could not tell me when the part would be available. I am noticing that the car tends to pull to one side especially when turning, and while on local streets. After checking the NHTSA website I realize this problem (with the PTU) was recalled back in January for the same year and model as my car, but my car has not specifically been identified with this issue. I have less than 40,000 miles on my car. I want to have this issue resolved as soon as possible, but keep running into issues on finding a location that can get this part. I have lost days of using my car, and have taken off from work trying to get this issue resolved. Before this causes further issues, I want to get this resolved asap.
Power train, May 4, 2025
our 2019 jeep cherokee limited has had the service 4wd light on for a few months. having issue of it losing acceleration on hwy and on city streets. i have to drive alot for my work, it can cause me to lose income if it is not drivable. i have reported it to the manufacturer. but they state it is not on the recall list. even though they have other models of the same year and model under recall, for the same issues. what can i do? Cant afford to replace.
Power train, May 4, 2025
Transmission slip between 1st and second gear
Engine, May 2, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle had failed to restart. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.
Power train, May 2, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at various speeds, the vehicle stalled without warning. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 50,000. VIN tool confirms parts not available.
Power train, Engine, Apr 30, 2025
At 48,000 to 49,000 my vehicle started experiencing PTU issues and Auto start/stop feature issues. My PTU unit started grinding and making loud noises while driving. I contacted my local Chrysler/Jeep/Dodge dealership and they said my PTU and the sensor for the PTU was going out and needed to be replaced. I couldn’t drive my car for over 2 weeks because it was in the shop. It costs me over $5000 to get it replaced. My warranty couldn’t cover it and it says I don’t have any recalls. But other similar vehicles have the same issue and give a recall. After more research on the PTU issue, I noticed that 2013-2017 had the same recalls. Now my 2019 is being included with the FCA # 01C and the NHTSA Campaign # 25V011000. I believe my vehicle should be part of this safety issue and I should be reimbursed for this common safety issue.
Power train, Apr 30, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that the “Service 4x4” message was displayed. The contact stated that the transmission was shifting rough. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that the vehicle should not be driven, to prevent further damages. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 66,000. VIN tool confirms parts not available.
Electrical system, Engine, Apr 30, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle shut off without warning. The vehicle was initially taken to a dealer where it was diagnosed with a defective alternator. The contact disputed the mechanics findings and contested that the vehicle would not restart if the defect was related to the alternator. The vehicle was then taken to an independent mechanic and the vehicle was diagnosed with a defective oil sensor. The mechanic replaced the oil sensor and the battery; however, the failure returned soon after the repair. The contact then stated that several warning lights and messages appeared on the instrument panel. The vehicle was then towed to another independent mechanic who was unable to determine the cause of the failure. The mechanic suggested that the failure might be related to the electrical panel but was not certain that was the cause of the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.
Power train, Apr 30, 2025
Took the vehicle for an oil change at the dealership and they did a vehicle inspection as well. The service 4 wheel drive light had been popping up on the dash as well as a message 4 wheel drive system unavailable. They said the rear differential or ptu had to be replaced and would cost 5 grand. Took it to a mechanic and he also said the ptu was bad and is coming up with a qoute for me as well.