2019 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 12 Cherokee model years with reports.
Of the 2019 reports, 40 involved a crash and 19 involved a fire. 37 people were injured.
What owners report most often
Recalls and investigations
Power trainMay 7, 2026
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Campaign 26V290000 on NHTSA.gov
Power trainApr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Campaign 25V011000 on NHTSA.gov
Steering, rack and pinion, rackAug 29, 2019
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
A loss of steering control increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Campaign 19V637000 on NHTSA.gov
Air bagsJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Campaign 19V449000 on NHTSA.gov
SeatsMar 28, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
In the event of a crash, the seat may move, increasing the risk of injury.
Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Campaign 19V248000 on NHTSA.gov
Electrical system, instrument cluster/panelDec 20, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Campaign 18V917000 on NHTSA.gov
Power train, automatic transmissionOct 19, 2018
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
A vehicle stall can increase the risk of crash.
Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Campaign 18V739000 on NHTSA.gov
Electrical system, wiring, front underhoodAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
A vehicle stall can increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Campaign 18V524000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
A reduction of braking performance can increase the risk of a crash.
Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Campaign 18V523000 on NHTSA.gov
Power train, automatic transmissionJul 26, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
Campaign 18V492000 on NHTSA.gov
Engine and engine cooling, engineMay 25, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Campaign 18V344000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Power train, Mar 18, 2025
I have a 2019 Jeep Cherokee Limited 60,897 miles. I have an error message that has been constantly on "Srvc 4WD". This is a current recall however my VIN is not included. NHTSA Campaign Number: 25V011000
Power train, Mar 18, 2025
When driving to work a popping/clunking sound was noticed from under the vehicle. Coasted to a stop, Jeep wouldn't move when in drive like there was no power. No service lights came on. Stuck on the side of the road with cars driving by. Since the Jeep wouldn't move it was difficult to ensure I was completely off the road. Called AAA, towed Jeep to repair shop where a catastrophic failure of the rear differential and transfer case was noted. We were in the process of trading the Jeep in due to multiple issues noted during the last service inspection, including corrosion near snap ring of rear differential.
Power train, Mar 18, 2025
See attached document for complaint.
Power train, Mar 17, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 60 MPH, the "Check 4-WD" message was displayed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the Power Transfer Unit (PTU) had failed and needed to be replaced. The vehicle was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the contact's vehicle was not part of the VIN selection. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 36,780.
Power train, Mar 17, 2025
While diving on interstate 435 at highway speed the PTU failed on the vehicle while crossing a long bridge with no significant shoulder to pull over to. Driver had to coast the vehicle to the end of the bridge creating a safety hazard due to reduced speed, eventually pulling over on to shoulder after the bridge. Vehicle would not move and actually started to roll backward while in gear. The safety of the driver and all others traveling on the road behind the vehicle were put at risk due to the vehicle becoming inoperable at interstate speeds. Power Transfer Unit failed and is still in place on vehicle awaiting repair. The vehicle was taken to a dealer for diagnosis and remains there awaiting repair. The PTU was inspected by a mechanic at the dealership. There was no warning prior to the failure of the part.
Power train, Mar 14, 2025
My vehicle yesterday indicated a warning light on the dashboard SVC 4WD. I see there is a recall for this issue which covers my year but when I enter my VIN number it indicates there are no recalls associated with it.
Structure, Mar 14, 2025
My panoramic sunroof just shattered without reason.i wasn't close enough to any vehicle for a rock or debris to be the issue I was driving a steady speed on the freeway when it happen. The glass that broke seemed to have broke outward not inward.
Power train, Mar 12, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that the Service 4WD warning light was illuminated. The vehicle was taken to the dealer who diagnosed that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired. The contact became aware of NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was 64,000.
Power train, Mar 10, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 40-45 MPH, the 4WD warning light illuminated, and the 4WD Mode became inoperable. The contact was able to continue driving. The contact stated that the failure had caused the vehicle to slide while driving on snowy road surfaces. The vehicle was taken to Carfix Auto Repair, where it was diagnosed that the PTU had failed and needed to be replaced. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was 96,000.
Power train, Mar 8, 2025
See that there is a voluntary recall, to start, my first occasion, I was driving down a busy highway with my child in the car. The check engine light engaged, all lights on dash came on and the car stopped while I was driving down the highway. Luckily we didn’t get injured. This stopped for a while, then restarted 3-4 more times after slowing to a stop in the middle of a road, highway. Now, the engine jerks so hard when accelerating, or when slowing down as if the engine was ready to fall out. This is extremely dangerous and needs the recall to be in effect, fixed as soon as possible before someone gets killed. Parts on back order indefinitely is unbelievable. What are we supposed to do? Drive, and hope that we don’t get killed because of a defect??
Engine, Mar 7, 2025
While driving vehicle it suddenly began shaking uncontrollably and then lost power. Very easily could have lost control and been involved in a collision with another vehicle or lost control and go off of roadway. After having vehicle towed to repair shop it was diagnosed with a premature detonation causing the pistons and valves to become damaged beyond repair.
Power train, Engine, Mar 7, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there was smoke entering the cabin of the vehicle through the vents from the engine. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that there were metal shavings inside the transmission fluid. The vehicle was not repaired. The dealer referred the contact to the manufacturer. The manufacturer was made aware of the issue, offered to assist with a rental vehicle, and opened a case. The failure mileage was approximately 66,000. VIN tool confirms parts not available.
Power train, Mar 6, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Power train, Traction control system, Engine, Mar 5, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while reversing out of the driveway, the transmission went into neutral, and the check engine, traction control, and parking brake warning lights were illuminated. The contact proceeded to switch from all-wheel drive to auto and the vehicle shifted into reverse. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that the failure was attributed to an incorrect gear ratio and that the vehicle could not be repaired because the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.
Power train, Mar 5, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at undisclosed speeds, the “Service 4WD” warning light illuminated. While driving uphill, the vehicle jerked and stalled; however, the vehicle was restarted after several attempts. The contact stated that the failure was related to NHTSA Campaign Number: 25V011000 (Power Train). The contact called the local dealer, who confirmed that there was no warranty coverage on the vehicle. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic who determined that the PTU needed to be replaced. The manufacturer was contacted and confirmed there was no warranty coverage on the vehicle for the failure. The failure mileage was approximately 102,000.
Power train, Mar 4, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact stated while the vehicle was parked, there was a puddle of fluid underneath the vehicle, and there was an abnormal odor coming from the engine. There were no warning lights illuminated. The vehicle was then taken to a dealer where it was diagnosed and determined that the power transfer unit needed to be replaced. The contact was informed that there were metal shavings inside the transmission fluid. The contact was advised not to drive the vehicle. The vehicle was not repaired because the part was not available. The contact then took the vehicle to an independent mechanic and was informed that the power transfer unit needed to be replaced. The failure mileage was approximately 85,000. VIN tool confirms parts not available.
Power train, Feb 27, 2025
My car has less than forty five thousand miles on it. The rear diferential cracked. I have seen a lot of the same problem with other Jeep Cherokees and the differential cracks in the same spot each time, leading many of us to believe this was caused by a manufacturing defect. My car is recently out of power train warranty and the repair is over four thousand dollars. While I don't know if this is related, in the car wash, my vehicle will flash a warning that I need to put the car in park and press the brake or it won't go into drive. This is very distressing because in the car wash. There is usually a car moving a couple of feet behind me can I can't press on the brake and put the vehicle in park.
Power train, Feb 26, 2025
While driving the Cherokee the vehicle shut down. No check engine or warning lights come on.
Engine and engine cooling, Feb 24, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while the vehicle was at an independent mechanic for a State Inspection, the contact was informed that there was an engine oil cooler leak into the intake manifold, and the oil cooler needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 71,000.
Power train, Feb 21, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Power train, Vehicle speed control, Service brakes, Feb 21, 2025
Have been dead spots in the gas pedal since we bought it, had almost caused accidents a few times. The transmission has been banging in gear for 4 years. The rear brake calipers do not work. I have asked the dealer many times why my 19 doesn't have the recalls for thus like the 18 and 20 do. They have no answers. I
Power train, Feb 19, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4-WD” warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with power transfer unit failure. The contact was informed that the power transfer unit needed to be replaced. The vehicle was not repaired. The contact was informed that parts were on backorder. The manufacturer was not made aware of the failure. The failure mileage was 122,000.
Other or unspecified, Feb 19, 2025
UNKNOWN I have had the vehicle act as if it wanted to shut down. Received notice of recall and the safety hazard. Have contacted dealership to inquire about remedy 30 days after the recall with very little information given at this time. I was told no parts. Along with no clue to a potential date to fix the safety issue.
Power train, Feb 18, 2025
Acceleration would not kick in right away and then it would cause a sudden rapid acceleration. I took it to Jeep they said it was a PTU problem. I am original owner I purchased an extended warranty that will cover the issue. However, the part is indefinitely on back order.
Power train, Vehicle speed control, Feb 18, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle failed to immediately accelerate while depressing the accelerator pedal. The contact stated that the vehicle was hesitating while accelerating. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 19,000.