2019 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 12 Cherokee model years with reports.
Of the 2019 reports, 40 involved a crash and 19 involved a fire. 37 people were injured.
What owners report most often
Recalls and investigations
Power trainMay 7, 2026
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Campaign 26V290000 on NHTSA.gov
Power trainApr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Campaign 25V011000 on NHTSA.gov
Steering, rack and pinion, rackAug 29, 2019
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
A loss of steering control increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Campaign 19V637000 on NHTSA.gov
Air bagsJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Campaign 19V449000 on NHTSA.gov
SeatsMar 28, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
In the event of a crash, the seat may move, increasing the risk of injury.
Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Campaign 19V248000 on NHTSA.gov
Electrical system, instrument cluster/panelDec 20, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Campaign 18V917000 on NHTSA.gov
Power train, automatic transmissionOct 19, 2018
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
A vehicle stall can increase the risk of crash.
Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Campaign 18V739000 on NHTSA.gov
Electrical system, wiring, front underhoodAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
A vehicle stall can increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Campaign 18V524000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
A reduction of braking performance can increase the risk of a crash.
Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Campaign 18V523000 on NHTSA.gov
Power train, automatic transmissionJul 26, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
Campaign 18V492000 on NHTSA.gov
Engine and engine cooling, engineMay 25, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Campaign 18V344000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Air bags, Jan 29, 2022, crash
On Monday January 24, 2022 I was hit by a pickup truck and my steering wheel airbag did not deploy or inflate hardly at all. From inside and around that airbag it was what looked like smoke and it burned my coat and parts of my body. I also hit my nose and face on the steering wheel.
Air bags, Jan 14, 2022, crash
I was recently involved in a car accident in the beginning of December. A truck pulled out in front of me when I was going 50 mph and I hit him in the side and it caused a significant amount of damage to the my vehicle. The other persons insurance company totaled my vehicle because of the amount of damage. However, we were surprised that the airbags didn’t deploy. Nothing has been confirmed to have been wrong with them but hasn’t been looked into. The vehicle was just taken to a colission center for estimates. It could have helped with the impact. My knees hit the dash pretty hard, enough to bruise pretty bad and cause pain for a few days
Other or unspecified, Jan 4, 2022
My vehicle stopped working 2 times while driving. I still had control of the brakes and steering but it was like the vehicle just shut off by itself while I was driving. Luckily I was in a residential area so I wasn’t going that fast. I noticed to the control panels flashed or blinked and the car made a few beeping sounds.But after I pulled over put the car in park, shut it off then started it again it did sound like it was struggling to start again but it did and it was ok after that. But it was a scary experience, imagine if I had been on the freeway going 55 mph I’ve also had problems with the start stop system, sometimes it works and sometimes it doesn’t. One other thing is when I accelerate sometimes there’s a delay or it seems like the vehicle is struggling to pick up speed. And the last item not dangerous, just annoying..the radio will occasionally go loud soft, loud soft. But I found a way to make it stop when it happens I just switch from am and back to fm and then it’s normal again but it would be nice not to have to do that every time I get in the car.
Electrical system, Engine, Jan 3, 2022
I PURCHASED MY JEEP IN 09/2018 AND I HAVE REPORTED NUMEROUS TIMES THAT MY LEFT FOG LIGHT TURNS ON AND OFF WHILE DRIVING. I TOOK IT BACK TO THE LOCAL DEALERSHIP AND THE TECHNICIAN DID NOT FIND ANYTHING WRONG. THE PROBLEM STILL PERISTS AND I HAVE DECIDED TO NOT USE MY FOG LIGHTS. SECONDLY, MY RADIO TURNS OFF AND ON BY ITSELF WHILE DRIVING ALONG WITH OCCASSIONALLY APPEARING WITH THE ENTER ANTI-THEFT LOCK CODE. I TOOK IT BACK TO THE DEALERSHIP AND AS USUAL THE TECHINICIAN DID NOT FIND ANY ISSUES. MOST RECENTLY SINCE 12/20/2021 MY VEHICLE HAS BEEN STALLING OUT WHILE DRIVING AND THE STERRING WHEEL IS LOCKING UP AND THE BATTERY LIGHT COMES ON. THIS ISSUE IS NOW BECOMING VERY CONSISTENT AND HAPPENING EVERY DAY. THE VEHICLE HAS STALLED OUT ON ME IN THE PAST WEEK NUMEROUS TIMES IN TRAFFIC. MY ENGINE LIGHT IS ON, AUTO START AND STOP SYSTEM IS UNAVAILABLE AND ELECTRONIC STABILITY CONTROL SYSTEM IS OFFLINE. I HAVE REPORT THE NEW DEVELOPMENT TO MY LOCAL DEALERSHIP AND THEY CAN NOT GUARANTEE THAT THE TECHINICIAN WILL ASSESS MY CAR ANY SOONER THAN MY SCHEDULED APPOINTMENT ON 1/18/2022. THIS IS A MAJOR PROBLEM AND BASED ON THE RESEARCH THAT I HAVE DONE, ALOT OF THE JEEP CHEROKEES HAVE THIS ISSUE.
Other or unspecified, Dec 30, 2021
The radio screen has delaminated and Navigation now does not work and the screen constantly shows the message “Do you want to adjust your clock settings”. Doesn’t matter if I click out via “yes”, “no” or the “ X” in the upper right corner, it just comes back on. It also makes a clicking noise and there is a flashing light on the time on the screen. This is distracting while driving, and the screen will go black when I’m backing up so I can’t see anything behind me. I am the second owner and the car is out of warranty so the dealer will not cover the cost of the repair. I have to fix it so I have my navigation and back up camera again. I did my research and apparently this is a huge problem with Jeeps and Chryslers. But no recall. This is affecting my driving with the screen flipping to that message and the clicking noise. My only choice is never using the radio. The dealer will order and install the new radio when I can come up with the money to pay for it. It’s quite expensive. The problem has been confirmed by the dealer. They suggested I call FCA, which I did and they told me there was nothing they could do to offer any price relief.
Electrical system, Exterior lighting, Engine, Dec 28, 2021
When stoped car turned off. Car cant turn on and I need to wait a while. When stoped and going to turn it turns off. It stalls a lot especially when stoped at a light or stop sign.
Steering, Power train, Dec 27, 2021
The Power Transfer Unit is malfunctioning and steering wheel sometimes out of control.
Power train, Dec 22, 2021
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate. The vehicle was taken to an independent mechanic, and the mechanic related the failure to NHTSA Campaign Number: 18V739000 (Power Train). The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the VIN was not under recall. The failure mileage was approximately 8,500.
Engine, Dec 17, 2021
Engine unexpectedly turned off without any action from the driver, while the vehicle was in motion; cause UNKNOWN. This has happened three times, so far. (engine shuts off, electronics remain on, no malfunction indicator) The engine will not restart instantly; must wait about 30 seconds to up to 5 minutes (engine turns over but no combustion). If this were to occur in an intersection, the vehicle could be stranded in the oncoming lane. Issue not reported to dealer, this seems to be a wide-spread issue with no possible resolution (see Internet).
Electrical system, Dec 12, 2021
Unknown. Alarm will sound randomly, exterior lights will flash on and off when vehicle is shut off. Screen display will shut off and sound will turn up and down
Electrical system, Dec 12, 2021
Unknown. Vehicle stalls at red lights causing the emergency brake to come on and at least 3 attempts to restart my vehicle.
Other or unspecified, Back over prevention, Dec 6, 2021
The 8.4 uconnect screen is delaminating causing an internal malfunction. This presents a serious safety concern that has been repeatedly reported to the NHTSA and FCA. The screen goes black and freezes; causing loss of back up cameras, loss of navigation, climate and radio changing. The screen constantly changing causes distraction to the driver posing a significant safety issue. This is a known issue and yet FCA continues to put drivers, passengers and others on the road at risk by intentionally and knowingly concealing or omitting facts concerning the quality of the vehicle and the defective Uconnect and the risk to safety. FCA and the dealer concealed the defect with no intent to replace or repair the defect during the warranty period. Then refuse to cover the fix that is over $2,000. The issue has been reproduced at the dealer service department and on video. Prior to the complete delamination and screen failure the system would turn black and reboot frequently. No reasonable customer expects a vehicle to present a defect that exposes drivers and occupants to such a safety hazard.
Power train, Nov 30, 2021
Jeep's engine will unexpectedly stop while driving. Have to pull off the side of the road and then might take a few times to start and then it will continue. Very hazardous when it happens on the busier roads. This has is starting to happen now daily while driving.
Power train, Nov 30, 2021
Automatic transmission shifts hard at approximately 30 mph causing a sudden lurch.It has happened several times. It is such a sudden movement that it feels unsafe as if someone has hit my car from behind. I will be taking my car to the dealer for the first time for this issue today November 30 2021. It has not been inspected yet by anyone. There were no warnings prior to it happening. First occurrence in early November 2021
Power train, Other or unspecified, Nov 29, 2021
Roaring sound coming from front righthand at speed greater than 50 mph.
Electrical system, Air bags, Nov 29, 2021
CARVANA tried to drop off this Jeep Cherokee with the air bags exposed on both the drivers side and passenger side. There were also exposed wires on the passenger side. I rejected the vehicle and they put it right back up for sale seconds later. They also are refusing to come pick up the original vehicle that I had swapped for the Cherokee. This is what I sent them: I swapped a Jeep Compass for a Jeep Cherokee (VIN [XXX]). The delivery person [XXX] shows up 11/27/2021 and before he even gets the Cherokee off the truck, he offers me a $100 visa gift card saying the inside is dirty. I open the drivers side door and the air bag is exposed, dirty and wet. [XXX] says I can keep it, just get it fixed at a dealership. I said “NAH”. I go to the passenger side and it’s the same situation, the panel is hanging down and there are exposed wires. I said “nah I’m not keeping this car” and I begin taking pictures of the damages. The delivery dude [XXX] then asks me not to take pictures. I did anyway. Then [XXX] says “well I’m not gone say you rejected it. Imma just leave it as is” to which I said “no it’s rejected. I’m not taking this car I reject it.” I never got in the car, I have ring cameras that recorded it all. He loads it back up and leaves. Fifteen minutes later the car is back for sale on Carvana. I called Carvana to tell them they needed to come pick up their compass because I no longer want to do business with a company that would deliver a vehicle with defective airbags. They give me the complete run around for TWO days saying they can’t just come get the car, contracts have to be filled. The same contract I signed with the compass was the same contract I signed on the Cherokee that was instantly back for sale. How?? I never signed any financing contracts on either car because the mileage was under reported on the contract and I wasn’t about to sign anything with inaccuracies. They told me it would take 10-20 business days to come get their car. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Other or unspecified, Nov 18, 2021
Recently purchased this vehicle. FM radio volume cuts in and out randomly, and often. Some stations only work some of the time. Sometimes there is a lot of static. These are local stations that I have had no issue with in previous vehicles. AM radio and SiriusXM radio work fine. Only the FM radio seems to be affected. There have been no safety concerns, and the vehicle has not been inspected yet. I have researched this issue, and it seems to be a very common issue with Jeep that needs fixed. If the problem is this common, there should be a recall to have this issue fixed.
Other or unspecified, Nov 15, 2021
There is something wrong with the stop start functionality on this vehicle. I am not sure how it is connected to the car but it causes my car to stop while I am driving literally. I've had this issue since I purchased the car I took it to the dealer to get fixed twice and called the manufacturer three times. I am having the issue again. I advised that dealership as well as jeep that I could get hurt if someone hits me from my car stopping abruptly ( I live in Chicago people drive fast and dangerously ) and they have done nothing to assist me with resolving the issue. but, whatever they keep fixing isn't the problem and I think that this is a violation of the law to have an unsafe vehicle on the road and I believe someone ( either Jeep or the dealership) were aware of the issues before I purchased the car. But , if I trade it in then someone else will just adopt the unsafe car at this point I am not sure what to do but reach out directly to the government but, I don't want to die my life is important to me and I cant just go buy another car I am not wealthy. I also , dont want someone to drive this car and something happens to them.
Engine, Nov 12, 2021
The contact was renting a 2019 Jeep Cherokee. The contact stated that after starting the vehicle, the vehicle stalled. The contact had to pull over, park the vehicle, and restart to correct the failure. The vehicle rental company, Hertz (1319d Rockville Pike, Rockville, MD 20852) was made aware of the failure but informed the contact that there was no recall associated with the VIN. The manufacturer was not made aware of the failure. The failure mileage was approximately 27,000.
Power train, Electrical system, Engine, Nov 3, 2021
Car just stopped for no reason going 65 mph on the highway. Could have been a very bad accident.
Electrical system, Nov 1, 2021
Second time in under a year battery went dead. The first time, While I did take it to the dealer to get it replaced under warranty, still puzzling as to what is draining the battery. Dealer said alternator was good. I’m taking in today to get it fixed. My car is all factory, no mods, no add one. This is my daily driver, drive about 36 to 40 miles highway.
Electrical system, Engine, Forward collision avoidance, Oct 31, 2021
Vehicle will not unlock or respond to key fab, after waiting it sometimes does, other times disconnecting negative battery cable and reconnecting it, function is restored. Far worse is at time when driving total electrical system failure occurs, engine fails, all dash board lights fail, light turn lane indicators and door locks. This has happened repeatedly and last time in heavy freeway traffic exiting. Took car to dealer and he said it was a low battery, this is the 3rd battery in 20 months. Dealer had car for 7 days and returned it now with Electronic Start Stop not functioning, after 3 weeks problems are still there, an independent mechanic says these are known Jeep problems, and confirmed it is not low battery voltage, I'm an electrical engineer and these failures happen when battery is at 14.0 volts, fully charged after 90 minutes of driving, and then car will start perfectly to only fail again. At this time I feel it's not safe to drive .
Power train, Electrical system, Engine, Oct 30, 2021
About a year ago I took the vehicle in for a recall notice. Software update needed to be run due to the vehicle shutting off during operation. I took the vehicle in for the recall service. Since the recall my vehicle has now started doing the same thing. It seems to happen when slowing to a stop or downshifting. Vehicle totally shuts off, no lights, including break lights, everything shuts off including radio, hazards won't go on, car just totally shuts off. Happened to me at a busy intersection tonight and I nearly got rear ended. Only warning light was the battery when attempting to restart the vehicle. This has happened 4 times in the last two days, this is my only vehicle and I must drive it.
Service brakes, Air, Oct 21, 2021
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at 30 MPH, the contact was going down a winding road. the contact was depressed on brakes pedal would not fully stop until the contact depressed on the brake pedal all the way to floor for the vehicle to stop. The contact had to pulled ;the vehicle over to the side of the road a wait a few minutes for the brake pedal to come back up. The contact was able to continue to drive however the contact is now hearing squeaking noise coming from the brakes while driving. The contact took the vehicle to a local dealer who diagnosed the failure as the rotor and caliber on service brakes would need replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,395.
Structure, Service brakes, Oct 21, 2021
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving downhill at approximately 30 MPH, the brake pedal was depressed and went to the floorboard. The contact stated that an excessive amount of pressure on the brake pedal was needed before the vehicle came to a stop. The contact took the vehicle to the dealer who diagnosed that there was excessive rust on the rotors. The contact was informed that the rotors, calipers, and brake pads needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 15,500.