2019 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 12 Cherokee model years with reports.
Of the 2019 reports, 40 involved a crash and 19 involved a fire. 37 people were injured.
What owners report most often
Recalls and investigations
Power trainMay 7, 2026
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Campaign 26V290000 on NHTSA.gov
Power trainApr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Campaign 25V011000 on NHTSA.gov
Steering, rack and pinion, rackAug 29, 2019
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
A loss of steering control increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Campaign 19V637000 on NHTSA.gov
Air bagsJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Campaign 19V449000 on NHTSA.gov
SeatsMar 28, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
In the event of a crash, the seat may move, increasing the risk of injury.
Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Campaign 19V248000 on NHTSA.gov
Electrical system, instrument cluster/panelDec 20, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Campaign 18V917000 on NHTSA.gov
Power train, automatic transmissionOct 19, 2018
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
A vehicle stall can increase the risk of crash.
Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Campaign 18V739000 on NHTSA.gov
Electrical system, wiring, front underhoodAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
A vehicle stall can increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Campaign 18V524000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
A reduction of braking performance can increase the risk of a crash.
Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Campaign 18V523000 on NHTSA.gov
Power train, automatic transmissionJul 26, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
Campaign 18V492000 on NHTSA.gov
Engine and engine cooling, engineMay 25, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Campaign 18V344000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Service brakes, May 23, 2019
ON 5/23/2019 MY WIFE WAS EXITING A PARKING LOT DRIVING FORWARD IN OUR 2019 JEEP CHEROKEE. SHE TURNED RIGHT INTO THE DRIVEWAY AND THEN STEERED RIGHT TOWARD THE CENTER LANE. THERE WERE NO CARS AROUND HER. SUDDENLY THE DASH LIT UP IN RED BRAKE, AND THE PARKING BRAKE ENGAGED. SHE STOPPED MOMENTARILY, TRYING TO FIGURE OUT WHAT HAD JUST HAPPENED. AT THIS POINT THE LIGHT WENT OUT AND THE PARKING BRAKE RELEASED. SHE DROVE HOME WITHOUT INCIDENT. THE DOORS WERE NOT AJAR. SHE WAS NOT BACKING UP. OUR JEEP DOES NOT HAVE THE FORWARD SENSORS, JUST THE REAR SENSORS. WE DO HAVE THE PARKING BRAKE SET (U-CONNECT) TO AUTO ENGAGE WHEN SHIFTED INTO PARK. WE ARE CONCERNED THIS COULD HAPPEN ON THE HIGHWAY AT 65 MPH. I'M BRINGING IT TO THE DEALER IN THE MORNING.
Electrical system, May 22, 2019
WHILE RIDING THE AIR CONDITIONER WILL START BLOWING HOT AIR FOR ABOUT 45 SECONDS AND THEN START BACK BLOWING COOL AGAIN.
Power train, Vehicle speed control, May 21, 2019
DRIVING APPROXIMATELY 30-40 MPH WHEN SLOWING DOWN TO APPROXIMATELY 10-15 MPH TO YIELD FOR ONCOMING TRAFFIC OR A RED LIGHT THE VEHICLE WILL HAVE A DELAYED RESPONSE TO ANY ACCELERATION INPUT CAUSING A DANGEROUS SITUATION (IE. IF TRYING TO TAKE OFF IN FRONT OF ANOTHER VEHICLE DUE TO SPACE BUT REALIZE THEY ARE TRAVELING MUCH FASTER THAN ANTICIPATED YOU ARE UNABLE TO GET OUT OF THE WAY DUE TO CAR NOT RESPONDING TO PEDAL INPUT IMMEDIATELY).
Visibility/wiper, May 21, 2019
VISIBILITY DISTORTED IN RAINY CONDITIONS DUE TO INSUFFICIENT WINDSHIELD WIPERS AND OR COATING ON GLASS. VISIBILITY DIRECTLY IN FRONT OF ME WHEN DRIVING GETS DISTORTED WITH MINIMAL RAINFALL CAUSING A DANGEROUS DRIVING CONDITION. USING NO WINDSHIELD WIPERS IS BETTER THAN HAVING THEM ON. ISSUE OCCURRED SINCE DATE OF DELIVERY (11/30/2018) AND BECAME MORE NOTICEABLE RECENTLY DUE TO WEATHER CHANGES. ISSUE OCCURS BOTH WHEN IN MOTION OR STAND STILL ON ALL ROAD TYPES.
Power train, Engine, May 13, 2019
AFTER AN INTERSECTION STOP AND STARTING TO ACCELERATE DURING A RIGHT TURN AND CAR IN MOTION, THE CAR ENGINE STALLED. THE DASHBOARD SHOWED 0 RPM AND JUST THE BATTERY INDICATOR ON. PARK OVER THE ROAD SHOULDERS, I COULD START THE ENGINE AGAIN AFTER 2 ATTEMPTS. THIS HAS HAPPENED 3 TIMES AS OF NOW, 2 TIMES LAST WEEK (MAY 10 AND MAY 11 2019). WENT TO THE JEEP DEALER IN PINEVILLE, CHARLOTTE, NC. THEY SUPPOSE EXECUTED THE WORK ORDER FOR THE SAFETY RECALL U86 (NHTSA RECALL NUMBER 18V-523) ON MAY 11. BUT TODAY (MAY 13 2019) THE CAR DID EXACTLY THE SAME IN THE SAME INTERSECTION LIKE THE FIRST TIME. CAR HAS ONLY 4,250 MILES. CONSUMER STATED I WENT TO THE DEALERSHIP AS I SAW "OIL PRESSURE" ERROR MESSAGE ON THE DASHBOARD AND NOTICED ABNORMAL LOW ENGINE OIL LEVEL, HAVING JUST 4,000 MILES. DURING THE RECALL SERVICE, THEY SUPPOSE CHECKED ALL LEVELS INCLUDING THE MOST IMPORTANT ONE: ENGINE OIL. SO, AFTER A OIL CHANGE AND OIL LEVEL REPLENISHMENT, THE JEEP CHEROKEE IS WORKING WELL SINCE THEN. CONSUMER TOOK THE VEHICLE TO ANOTHER DEALER TO GET OIL CHANGE.*JB
Electrical system, Electronic stability control (ESC), Engine, May 10, 2019
FIRST INCIDENT TOOK PLACE YESTERDAY WHEN SLOWING DOWN TO STOP. THE CAR DIED AND I LOST POWER STEERING AND EVERYTHING WENT BLANK. I SAT FOR 10 MINUTES DUE TO NOT STARTING UP. IT SOUNDED LIKE A GRINDING NOISE WHEN I WENT TO TURN IT OVER. AFTER STARTING IT BACK I TOOK IT TO THE DEALERSHIP. THEY STATED IT WAS A RECALL AND IT WAS FIXED. WELL THIS MORNING I WENT TO SLOW DOWN AT A STOP SIGN WHEN I WENT TO ACCELERATE THE CAR DIED, I WAS STUCK IN 4 LANES OF TRAFFIC. I FINALLY GOT THE CAR RESTARTED AND TOOK IT BACK TO THE DEALERSHIP. THEY STATED THAT THEY CHANGED MY OIL AND COULD TELL THAT IN LOOKING INTO THE ISSUE THAT'S WHAT IT IS. THEY ARE GOING TO KEEP THE CAR OVER THE WEEKEND AND LET ME KNOW. HOWEVER MY FRIEND HAS THE SAME 2019 AND HER CAR HAS DONE THE SAME THING AFTER AN OIL CHANGE. SOMETHING HAS TO BE DONE BEFORE SOMEONE GETS KILLED.
Steering, May 10, 2019, crash
WHILE JUST BEGINNING TO EXIT A FREEWAY, MY STEERING LOCKED UP COMPLETELY. I HAD NO CONTROL BUT RECALL SEEING A RED LIGHT JUST COMING ON THE DASH (OBVIOUSLY, I COULDN'T ASCERTAIN WHAT THEY LIGHT WAS AT THE TIME AS MY CAR WAS DOING MULTIPLE 360 SPINS DOWN THE EXIT RAMP!) TRY AS I MIGHT, I COULD NOT TURN THE STEERING WHEEL. THIS IS ONE OF THE MOST TERRIFYING MOMENTS OF MY LIFE. AFTER COMING TO REST AGAINST A TRAFFIC SIGN, I WAS ABLE TO SEE THAT IT WAS AN ALERT FOR MY STEERING THAT HAD COME ON. IT REMAINED ON EVEN AS I HAD THE CAR TOWED TO THE DEALER FOR INSPECTION. I HAVE EXPERIENCED MULTIPLE INJURIES TO MY HEAD, BACK, LEGS, WRIST, HIPS, SHOULDER AND HIP. THIS IS A MOST EGREGIOUS FAILURE AND I AM QUITE UNDERSTANDABLY RETICENT TO TRUST ANY VEHICLE WITH THIS COMPONENT. AFTER 1 WEEK, SILENCE IS THE ONLY SOUND I HAVE HEARD FROM EITHER THE DEALER OR CHRYSLER/JEEP. THIS SILENCE IS MOST DISTURBING. NO HELP FOR A RENTAL OR LOANER, AND AS AN INVESTIGATION IS ONGOING, EVEN MY OWN AUTO INSURANCE IS NOT PROVIDING ANY SUPPORT FOR THE VEHICLE, BUT THANKFULLY HAS STEPPED UP TO HELP WITH THE MEDICAL BILLS.*DT *DT*JB *DT *DT *DT*JB *DT*JB *JB *DT *DT MANUFACTURER OFFERED TO FIX THE STEERING.*JB *TR*JB *DT *TR *DT*DT*JB*JB*DT*JB*DT
Engine, Fuel/propulsion system, May 10, 2019
WHILE OPERATING MY 2019 JEEP CHEROKEE THE VEHICLE HAS STALLED WHILE IN MOTION ON 3 OCCURRENCES. EACH TIME IT STALLED THE VEHICLE WAS UNABLE TO BE RESTARTED. IT HAS HAD TO BE PUSHED OUT OF TRAFFIC TO A SAFER LOCATION AND THEN TAKEN BACK TO THE DEALERSHIP. MULTIPLE REPAIRS HAVE BEEN MADE BY THE DEALERSHIP TO THE FUEL SYSTEM WITH AN ASSURANCE THAT THE PROBLEM IS RESOLVED. THE PROBLEM IS STILL ON GOING. THIS IS A SERIOUS SAFETY ISSUE THAT OCCURS WITHOUT WARNING IN A MOVING OR ACCELERATING VEHICLE AND WILL RESULT IN AN ACCIDENT. MY FAMILY DOES NOT FEEL SAFE IN THIS VEHICLE. THE VEHICLE IS < 60 DAYS OLD AND < 3000 MILES.
Visibility/wiper, May 8, 2019
THERE IS A DELAMINATION OF THE WINDSHEILD ON THE EDGES CAUSING REDUCED VISIBILITY BLURRING AND DISTORTING OBJECTS IN VIEW. THUS HAS BEEN SEEN ON 3 2019 JEEP CHEROKEES PRODUCED IN LATE 2018.
Power train, Electrical system, May 8, 2019
AS OF MAY 5TH EXPERIENCED A SAFETY RISK WITH THIS JEEP AND IT'S 9 SPEED TRANSMISSION. ON THE EXPRESSWAY AND TRIED TO MERGE TO ANOTHER EXPRESSWAY AND VEHICLE FAILED TO DOWNSHIFT OR ACCELERATE WHEN ATTEMPTING TO MERGE. THIS WAS ALSO ACCOMPANIED WITH EXCESSIVE GEAR HUNTING ALONG WITH HARD SHIFTS AND LONG/HIGH RPM SHIFTS. NOT TO MENTION IT WILL LUNGE OR TRY TO OVERPOWER THE BRAKES WHEN AT A STOP LIGHT. WILL BE GOING TO THE SHOP FOR THE 4TH TIME FOR SAME ISSUE. THE PROBLEM IS, IT IS RANDOM AND NEVER KNOW WHAT IT WILL DO NEXT. THIS VEHICLE IS A SAFETY RISK!
Electrical system, Electronic stability control (ESC), Engine, May 8, 2019
AT ABOUT 1200 MILES, DASHBOARD LIT UP, CAR STALLED AND NEEDED TO BE TOWED. DEALER CHANGED BATTERY. BRINGING HOME FORM DEALER, HAPPENED AGAIN. DEALER HAD IT TWO WEEKS. PICKED IT UP AND AT 1600 MILES, HAPPENED AGAIN. DEALER HAD IT THREE WEEKS AND CHANGED OUT COMPUTER. PICKED IT UP AND NEXT MORNING DASHBOARD LIT UP. STOPPED CAR BEFORE IT COULD STALL, AND HAD IT TOWED TO DEALER. AFTER TWO WEEKS I PICKED IT UP. I DON'T WANT TO DRIVE IT. 4 TIMES IN FOR THE SAME ISSUE, AND OVER 45 DAYS IN THE DEALER. DASHBOARD WARNING LIGHTS: AIRBAG, BRAKING, PARK ASSIST, ELECTRONIC STABILITY, BATTERY, LANE WARNING, ETC. IF THERE ARE WARNING LIGHTS ON THE DASH, IT LIT UP LIKE A CHRISTMAS TREE. ALL ISSUED HAPPENED WHILE THE AUTO WAS IN MOTION
Air bags, May 6, 2019
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING, THE AIR BAG INDICATOR REMAINED ILLUMINATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.
Power train, Air bags, May 6, 2019
JEEP HAS 6664 MILES ON IT AND AIRBAG SERVICE LIGHT CAME ON AND SAYS THAT AIRBAG NEEDS SERVICED. AT FIRST THE LIGHT WOULD COME ON AND THEN TURN BACK OFF HOWEVER, NOW THE LIGHT IS ON AND REMAINS ON. NEXT COMPLAINT IS THAT AFTER SLOWING VEHICLE DOWN AND BEGINNING TO ACCELERATE AGAIN, THE JEEP SEEMS TO NOT WANT TO ACCELERATE NORMALLY...IT IS HESITANT AND THEN SUDDENLY PICKS UP SPEED. 3RD COMPLAINT. WHILE SITTING AT A LIGHT OR STOP SIGN IT FEELS LIKE THE ENGINE IS PULLING AGAINST THE BRAKE (AS IF YOU WERE TRYING TO ACCELERATE AND BRAKE AT SAME TIME) IN A "LUNGING" MANNER.
Visibility/wiper, May 2, 2019
THE PROBLEM IS A SMUDGE ON THE DRIVERS SIDE AT EYE LEVEL WHEN THE WIPERS RETURNED TO THE ORIGINAL POSITION. WE REPLACED THE WIPERS FIRST WITH THE MOST EXPENSIVE WE COULD FIND AND THAT DID NOT FIX THE ISSUE SO THAT IS WHEN THE DEALERSHIP BENNY BOYD OF LAMPASIS REPLACED THE WINDSHIELD UNDER WARRANTY. THIS DID NOT FIX THE PROBLEM BUT IT DID BECAME WORSE WITH THE NEW WINDSHIELD AND NOW THERE WERE STREAKS, SO WE BROUGHT IT BACK AND THEY REPLACED THE EXPENSIVE WIPERS WITH OEM WIPERS AND STILL IT DID THE SAME. WE WERE ADVISED BY OUR SERVICE MANAGER CHRISTOPHER WEIR TO CALL CHRYSLER @ 800-992-1997 AND START A STAR CASE, THE CASE NUMBER IS OR WAS 58366091. THE CASE OPENED AND SUPPOSEDLY LOOKED INTO BY SOME ENGINEERS PER THE CONVERSATION OF THE CASE MANAGER @ CHRYSLER. THE RESPONSE WE RECEIVED BACK FROM THE CASE MANGER WAS THAT IT WAS THE CHARACTERISTIC FOR THIS VEHICLE????? I AM PROVIDING A URL FOR THE JEEP FORUM WITH OTHER CUSTOMERS WITH THE SAME COMPLAINT. HTTPS://JEEPCHEROKEECLUB.COM/4-2014-JEEP-CHEROKEE-GENERAL-DISCUSSION/201777-WINDSHIELD-WIPER-STREAKING.HTML?AMP=1. JEEPCHEROKEECLUB.COM
Visibility/wiper, May 2, 2019
THE PROBLEM IS A SMUDGE ON THE DRIVERS SIDE AT EYE LEVEL WHEN THE WIPERS RETURNED TO THE ORIGINAL POSITION. WE REPLACED THE WIPERS FIRST WITH THE MOST EXPENSIVE WE COULD FIND AND THAT DID NOT FIX THE ISSUE SO THAT IS WHEN THE DEALERSHIP BENNY BOYD OF LAMPASIS REPLACED THE WINDSHIELD UNDER WARRANTY. THIS DID NOT FIX THE PROBLEM BUT IT DID BECAME WORSE WITH THE NEW WINDSHIELD AND NOW THERE WERE STREAKS, SO WE BROUGHT IT BACK AND THEY REPLACED THE EXPENSIVE WIPERS WITH OEM WIPERS AND STILL IT DID THE SAME. WE WERE ADVISED BY OUR SERVICE MANAGER CHRISTOPHER WEIR TO CALL CHRYSLER @ 800-992-1997 AND START A STAR CASE, THE CASE NUMBER IS OR WAS 58366091. THE CASE OPENED AND SUPPOSEDLY LOOKED INTO BY SOME ENGINEERS PER THE CONVERSATION OF THE CASE MANAGER @ CHRYSLER. THE RESPONSE WE RECEIVED BACK FROM THE CASE MANGER WAS THAT IT WAS THE CHARACTERISTIC FOR THIS VEHICLE????? I AM PROVIDING A URL FOR THE JEEP FORUM WITH OTHER CUSTOMERS WITH THE SAME COMPLAINT. HTTPS://JEEPCHEROKEECLUB.COM/4-2014-JEEP-CHEROKEE-GENERAL-DISCUSSION/201777-WINDSHIELD-WIPER-STREAKING.HTML?AMP=1. JEEPCHEROKEECLUB.COM
Power train, Apr 30, 2019
3RD TIME NOW VEHICLE IN THE SHOP FOR SAME, VEHICLE LUNGES AGAINST THE BRAKES WHILE AT A STOP LIKE AT A TRAFFIC LIGHT OR PULLED INTO GARAGE. THERE IS ALSO NOTABLE CLUNKING WHILE DEPRESSING THE ACCELERATOR (LAST TIME IN SHOP WAS TOLD IT WAS A MOTOR MOUNT). FCA CUSTOMER CARE HAD BEEN IN COMMUNICATION WITH ME BUT ONCE REPORTED THE PROBLEM AGAIN THERE HAS NOT BEEN ANY REPLIES. VEHICLE WAS PURCHASED SEPT 2018 AND MILEAGE IS CURRENTLY 2186 (YES, 2186). ALMOST 200 MILES AND ROUGHLY 2 WEEKS SINCE LAST VISIT.
Engine, Apr 30, 2019
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LOST ACCELERATION AND THEN LUNGED FORWARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 4,250.
Vehicle speed control, Apr 30, 2019, crash
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE AT A STOP, THE VEHICLE ACCELERATED FORWARD WITHOUT WARNING AND CAUSED A FRONT END COLLISION. THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED. THE CONTACT SUFFERED INJURIES AND RECEIVED MEDICAL ATTENTION. THE VEHICLE WAS DRIVEN BACK TO THE CONTACT'S RESIDENCE. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 10,000.
Electrical system, Apr 30, 2019
SYSTEM CONTROLS SHUT DOWN DURING DRIVING. LCD GOES BLANK, OR SCREEN LOCKS UP, AND AUDIO SHUTS OFF. SOMETIMES, THE ENTIRE CONTROL SYSTEM SHUTS DOWN AND I HAVE TO STOP AND RESTART THE CAR TO GET IT TO REBOOT. THIS HAPPENS WHILE IN MOTION AND WHEN AT A STOP.
Engine, Apr 29, 2019
TRANSMISSION JERKS FROM 1ST TO 3RD GEAR, GIVES YOU WIPE LASH,
Vehicle speed control, Wheels, Service brakes, Apr 29, 2019
BREAKS FEEL WORN OUT AND WHEN I BREAK YOU CAN HEAR NOISE.ALSO THE DISC LOOK WORN OUT AND VEHICLE IS BEGINNING TO DRIVE POORLY.
Structure, Apr 24, 2019
SINCE THE DAY I PICKED UP THIS 2019 JEEP CHEROKEE LIMITED TWO WEEKS AGO, THE HOOD SHAKES AND FLUTTERS IN CERTAIN DRIVING CONDITIONS CAUSING SAFETY CONCERNS. DRIVING INTO HIGH WINDS AND OVER 55 MPH, AIR GETS UNDER THE HOOD IN SUCH A WAY THAT IT SEEMS AS IF THE HOOD COULD BREAK LOOSE CAUSING EITHER INJURIES OR AN ACCIDENT. IT GETS EVEN WORSE WHEN DRIVING IN SIDE WINDS AND MEETING SEMI TRUCKS. IT ACTUALLY APPEARS THAT THE GUST OF WIND COMING OFF THE TRUCK IS GOING TO TAKE THE HOOD OFF OF THE VEHICLE. DRIVING THIS CHEROKEE IN THESE CONDITIONS HAS PERSONALLY CAUSED ME VERY HIGH ANXIETY TO THE POINT WHERE I AM CONSTANTLY FOCUSED ON THE HOOD RATHER THAN THE ROAD. WHEN MEETING SEMI TRUCKS ON THE HIGHWAY, I PULL AS FAR TO THE RIGHT AS POSSIBLE SOMETIMES COMPLETELY GOING OFF THE ROAD IN AN ATTEMPT TO MINIMIZE THE WIND GUST. THESE ARE MAJOR SAFETY CONCERNS TO ME AND I DON'T FEEL SAFE DRIVING THIS VEHICLE ON PUBLIC ROADS. IT HAS GOTTEN TO THE POINT WHERE I HAVE TO TAKE ANTI ANXIETY MEDICATION JUST TO GET THE COURAGE TO DRIVE ON THE HIGHWAY, THUS CAUSING OTHER SAFETY ISSUES AND FEELING AS IF I'M BEING AN IRRESPONSIBLE DRIVER. THE JEEP DEALER HAS ADJUSTED THE HOOD LATCH AND BUMPERS BUT THE PROBLEM STILL EXISTS JUST AS IT DID WHEN I PURCHASED THE VEHICLE.
Structure, Apr 23, 2019
WHILE TRAVELING ON THE INTERSTATE AND PASSING SEMI-TRUCK TRAILER'S THE 2019 JEEP CHEROKEE HOOD VIBRATES EXCESSIVELY UP AND DOWN (I-70 SPEED LIMIT IS 75 MPH). THE UP AND DOWN HOOD VIBRATION ACTION CAUSES THE A STOP / START MESSAGE TO APPEAR IN THE INSTRUMENT CLUSTER DISPLAY.
Electrical system, Service brakes, Apr 22, 2019
PURCHASED THE VEHICLE BRAND NEW IN NOVEMBER 2018 AND ON SEVERAL OCCASIONS WITHIN THE PAST COUPLE MONTHS, INCLUDING TODAY, THE RED BRAKE LIGHT ON THE DASH HAS SPONTANEOUSLY ACTIVATED. MOST OF THE TIME IT OCCURS WHEN I COME TO A STOP LIGHT AND AUTO SHUT OFF KICKS ON, HOWEVER, THIS ISSUE IS VERY SERIOUS SINCE ITS BASICALLY STALLING MY VEHICLE WHILE IN ROUTE, AND IS VERY SCARY SINCE I DRIVE MY CHILD AROUND. I'VE ALSO TAKEN IT INTO THE DEALERSHIP TO HAVE IT LOOKED AT AND THEY ARE UNABLE TO DETERMINE THE ISSUE, WHICH IS EXTREMELY DISHEARTENING.
Seat belts, Electronic stability control (ESC), Service brakes, Apr 18, 2019, crash
RENTED VEHICLE 2019 JEEP CHEROKEE GOING OUT OF TOWN. ON MY WAY TO HOUSTON. ON AN EXIT ON MY WAY TO PUT GAS TOOK THE EXIT AND THE JEEP COULD NOT BRAKE WAS WITH MY TWO KIDS. I TRIED TO BRAKE TRUCK DIDNT STOP ENDED UP FLIPPING OVER IN A DITCH. SINGLE VEHICLE ACCIDENT. BROKEN ANKLE IMMEDIATE SUGERY PLATE 10 SCREWS. BROKEN FEMUR BONE. BROKEN RIBS. MY SON WAS AIRLIFTED TO SAN ANTONIO AND DAUGHTER IN ICU. TERRIBLE ACCIDENT I THANK GOD FOR GIVING US ANOTHER CHANCE. THE JEEP CHEROKEE BRAKES DID NOT WORK AND IT STALL IT COULDNT STOP AT ALL. IM AFRAID OF DRIVING MY LIFE HAS CHANGE DRAMATICALLY. ALSO MY SEATBELT GOT LOCKED I COULD HAVE DIED THEY HAD TO CUT IT W/ A KNIFE. THAT IS VERY DANGEROUS COULDNT GET OUT OF THE VEHICLE DUE TO SEATBELT BEING LOCKED. PHOTOS ATTACHED. *JB