2019 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 12 Cherokee model years with reports.
Of the 2019 reports, 40 involved a crash and 19 involved a fire. 37 people were injured.
What owners report most often
Recalls and investigations
Power trainMay 7, 2026
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Campaign 26V290000 on NHTSA.gov
Power trainApr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Campaign 25V011000 on NHTSA.gov
Steering, rack and pinion, rackAug 29, 2019
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
A loss of steering control increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Campaign 19V637000 on NHTSA.gov
Air bagsJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Campaign 19V449000 on NHTSA.gov
SeatsMar 28, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
In the event of a crash, the seat may move, increasing the risk of injury.
Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Campaign 19V248000 on NHTSA.gov
Electrical system, instrument cluster/panelDec 20, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Campaign 18V917000 on NHTSA.gov
Power train, automatic transmissionOct 19, 2018
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
A vehicle stall can increase the risk of crash.
Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Campaign 18V739000 on NHTSA.gov
Electrical system, wiring, front underhoodAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
A vehicle stall can increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Campaign 18V524000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
A reduction of braking performance can increase the risk of a crash.
Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Campaign 18V523000 on NHTSA.gov
Power train, automatic transmissionJul 26, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
Campaign 18V492000 on NHTSA.gov
Engine and engine cooling, engineMay 25, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Campaign 18V344000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Vehicle speed control, Engine, Mar 4, 2019
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE THE VEHICLE WAS MAKING TURNS OR IDLING AT STOP SIGNS, IT LOST POWER AND STALLED. IN ADDITION, THE VEHICLE FAILED TO ACCELERATE AND THERE WAS AN ABNORMAL KNOCKING NOISE EMERGING FROM THE ENGINE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO 1-5 CHRYSLER JEEP DODGE RAM (1560 NW STATE AVE, CHEHALIS, WA 98532, (360) 748-1717) TO BE DIAGNOSED, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED VIA CERTIFIED MAIL, BUT THERE WAS NO RESPONSE. THE FAILURE MILEAGE WAS 11,131.
Service brakes, Feb 27, 2019
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING 15 MPH AND MAKING A RIGHT TURN, THE CONTACT LOST CONTROL OF THE REAR BRAKES. AS A RESULT, THE VEHICLE VEERED INTO THE OTHER LANE AND THE REAR WAS CRASHED INTO BY ANOTHER VEHICLE. THE AIR BAG DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE BODY DAMAGE WAS IN THE PROCESS OF BEING REPAIRED BY AN INDEPENDENT MECHANIC. THE CONTACT STATED THAT THE CRASH WAS RELATED TO NHTSA CAMPAIGN NUMBER: 18V523000 (SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS 8,000.
Other or unspecified, Feb 27, 2019
RADIO AUGUST 2018 DROVE FOR ABOUT 6 HOURS. STOPPED FOR DINNER. STARTED THE CHEROKEE NO RADIO. WITH OUT THE RADIO NOTHING WORKS ( NO AC/HEAT, NAVIGATION, PHONE ETC. ). BOUGHT THE 2019 CHEROKEE IN MAY 2018. JULY OF 2018 THE RADIO WAS REPLACED ( REFURBISHED RADIO / NOT A NEW RADIO } VOLUME PROBLEM. SO THIS IS THE SECOND RADIO IN THIS VEHICLE ( NOT HAPPY WITH A REFURBISHED RADIO IN A NEW VEHICLE THAT IS JUST MONTHS OLD ) , DEALER/CHRYSLER KEEPS DOING SYSTEMS UPDATES THAT DON'T WORK. AT LEAST ONCE A WEEK THE RADIO WILL NOT TURN ON AND WHEN THE RADIO DOESN'T TURN ON I CANNOT OPERATE ANY OF THE INTERNAL SYSTEMS BECAUSE THE SCREEN IS BLANK.
Electrical system, Feb 25, 2019
RADIO GOES OUT ONLY IS OWN SAY INSERT KEY WHILE DRIVING SOMETIMES JUST SHUTS OFF IF YOU SEARCH 2019 REVIEWS THERE'S MORE COMPLAINTS THEN ANY OTHER CHRYSLER THIS IS JUST A SHAME 27000 CAR AND THE DEALERSHIP CAN'T EVEN FIX IT AND PEOPLE LIKE ME GET STUCK WITH CRAPPY CARS THINKING THEY ARE BUYING NEW CAR WITH NO WORRIES WRONG CHRYSLER.*DT *BF.. INVALID VIN DEALER TOLD THE CONSUMER IT WAS A FLASH RECALL AND HAPPENED AGAIN.*JB
Engine, Feb 25, 2019
PURCHASED USED WITH 5K MILES, 40% OIL LEVEL BASED ON INFO CENTER. AFTER TWO MONTHS AND THE OIL LEVEL AT 10% THE CAR WOULD SHUT OFF RANDOMLY WHEN TURNING, MILES AT AROUND 7K. OCCURRED 2-3 TIMES, TOOK TO JIFFY LUBE AND AFTER OIL CHANGE DID NOT OCCUR UNTIL HIT 10,500 MILES AND OIL LEVEL AT 50% BASED ON INFO CENTER, ENGINE WOULD SHUT OFF WHEN TURNING IN MOTION, OCCURRED AGAIN MULTIPLE TIMES. TOOK TO JEEP DEALERSHIP AND EXPLAINED THE ISSUE. THEY ADVISED ME THE ENGINE COULD BE REPLACED BUT FIRST I NEED TO CHANGE THE OIL WITH JEEP AND RETURN 1K MILES LATER AFTER OIL CHANGE. SO FAR AT 10,800 MILES NO PROBLEM BUT THE JEEP SERVICE ADVISER SAID THAT IF IT HAS OCCURRED MULTIPLE TIMES THE ENGINE MORE THAN LIKELY WILL BE SWAPPED OUT. THIS SHOULD BE A NATIONWIDE RECALL FOR THIS ENGINE, CAN YOU IMAGINE THE ENGINE STALLING ON THE FREEWAY AND SHUTTING OFF IN A TURN!! WHEN I WAS AT THE DEALER THERE WAS A 2019 JEEP COMPASS HAVING THE SAME PROBLEM AND THE ENGINE WAS BEING REPLACED. NEEDS TO BE RECALLED ASAP.
Electrical system, Structure, Other or unspecified, Feb 21, 2019
THE TAIL LIGHTS BECOME CLOUDED DUE TO CONDENSATION THAT APPEARS AFTER THE RUNNING LIGHTS HAVE WARMED UP THE INSIDE OF THE TAIL LIGHT HOUSING. THIS OCCURS IN ALL WEATHER CONDITIONS. CONDENSATION DOES DISSIPATE OR FADE AWAY WHEN LIGHTS AND THE CAR HAVE BEEN TURNED OFF AND STATIONARY FOR SOME TIME.
Other or unspecified, Feb 20, 2019
FREQUENT DRIVER DISTRACTION - INTEGRATED NAVIGATION SYSTEM WEATHER ALERTS FROM SIRUSXM TRAVEL LINK APPLICATION. SIRUSXM APPLICATION 'TRAVEL LINK' IS ENABLED AND THERE IS NO USER OR SYSTEM ABILITY TO CONFIGURE OR DISABLE FROM FCA UCONNECT RADIO/UNITS IN ALL 2019 FCA VEHICLES (WITH NAVIGATION) INCLUDING OUR RECENTLY LEASED JEEP CHEROKEE. FREQUENT AND SOMETIMES NUMEROUS WEATHER AND TRAVEL ALERTS DISPLAY ON RADIO SCREEN, COVERING THE ENTIRE SCREEN, AND DO NOT DISAPPEAR. THE ALERT BLOCKS THE SCREEN, INCLUDING NAVIGATION, AND MUST BE MANUALLY DISMISSED TAKING FOCUS OFF THE ROAD. THE ALERTS ARE NOT JUST LOCAL ALERTS BUT RATHER COVER A 100 MILE RADIUS WHICH IS ALSO NOT CONFIGURABLE. THIS CONTRIBUTES TO THE NUMEROUS AMOUNT OF ALERTS AND FREQUENCY BY SIMPLY DRIVING A FEW MILES. FCA SUPPORT INCLUDING THE LOCAL DEALER HAVE CONFIRMED THERE IS NO ABILITY TO CONFIGURE THE ALERTS OR DISABLE THE ALERTS. THEY SUGGESTED CONTACTING SIRUSXM WHICH PROVIDES THE SIRUSXM TRAVEL LINK SERVICE. SIRUSXM IS UNWILLING TO HELP (REMOVE OR CONFIGURE TRAVEL LINK) AND IS ONLY WILLING TO REMOVE ALL TRIAL SIRUSXM SERVICES INCLUDING THE RADIO. THEY SUGGESTED WE CONTACT THE DEALER. OTHER OEM'S THAT OFFER TRAVELLINK SERVICE ALLOW FOR USERS TO CONFIGURE THE SERVICE OR DISABLE IF NEEDED. FCA CUSTOMER SERVICE DID MENTION THIS ISSUE HAS RESULTED IN MANY COMPLAINTS BUT THEY DO NOT HAVE A SOFTWARE UPDATE AVAILABLE. I BELIEVE FCA AND SIRUSXM BELIEVE THIS IS AN INCONVENIENCE ONLY. THIS IS NOT JUST AN INCONVENIENCE. DRIVERS MUST MANUALLY DISMISS EVERY ALERT. MY SON IS A FAIRLY NEW DRIVER AND THIS IS VERY CONCERNING.
Engine, Feb 20, 2019
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING 35 MPH AND MAKING TURNS, A CHIME SOUNDED AND THE OIL WARNING INDICATOR ILLUMINATED. THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE WHILE IN TRAFFIC AND IT RESUMED NORMAL OPERATION. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO SOUTH COUNTY DODGE CHRYSLER JEEP RAM (LOCATED AT 7127 S LINDBERGH BLVD, ST LOUIS, MO 63125, (314) 487-1010) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE OIL LEVEL WAS THREE QUARTS LOW. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO A DEALER EVERY EIGHT HUNDRED MILES. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Engine, Feb 19, 2019
TL* THE CONTACT OWNED A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED INTERMITTENTLY WITHOUT WARNING. THE CONTACT HAD TO WAIT AT LEAST 10 TO 12 SECONDS TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO COUNTRY CHRYSLER DODGE JEEP RAM (2158 BALTIMORE PIKE, OXFORD, PA 19363) WHERE IT WAS DETERMINED THAT THE FAILURE OCCURRED WHEN THE OIL LEVEL BECAME LOW. THE CONTACT TRADED IN THE VEHICLE. THE FAILURE MILEAGE WAS 4,400. THE VIN WAS UNAVAILABLE.
Power train, Engine, Feb 18, 2019
I'VE ONLY HAD THIS VEHICLE 2 MONTHS.....CAME TO A STOP AT A TRAFFIC LIGHT, WHEN TO TAKE OFF THE VEHICLE DIED. WOULD NOT RESTART, COULD NOT GET THE VEHICLE OUT OF DRIVE, FINALLY GET IT OUT OF DRIVE, VEHICLE STILL WON'T RESTART. FINALLY RESTARTS, THEN DIES AGAIN, RESTART, DIES AGAIN, FINALLY GET IT TO START START/STOP LIGHT IS ON FOR SERVICE. TURN START/STOP OFF, DRIVE TO SAFE PLACE, TURN VEHICLE OFF, LIGHT GOES OFF, VEHICLE DOESN'T ACT UP AGAIN AT THIS POINT BECAUSE I HAVE TURNED THE START/STOP OFF. AT DEALERSHIP FOR OVER A WEEK NOW, THEY "CLAIM" THEY CAN NOT GET IT TO REPRODUCE THE ISSUE. I'M READING ONLINE LOTS OF ISSUES LIKE THIS, WHY AREN'T THESE VEHICLES BEING RECALLED OR PULLED OFF THE ROAD. SOMEONE IS GONNA GET KILLED!
Engine, Feb 18, 2019
CHECK ENGINE LIGHT CAME ON AND IT STARTED STALLING AND WON'T GO SPEED OVER 20 MILES JEEP WAS BRAND NEW WITH ABOUT 45 MILES ON THE ODOMETER.DEALERSHIP TRIED FIXING SOMETHING TO DO WITH STORED DTC-PO6ODD ENGINE OIL PRESSURE STUCK.ON RETURN DID THE SAME THING.NOW GOING BACK TO THE DEALER.BOTH TIMES JEEP WAS ON 59 SOUTH FWY.POTENTIALLY A DANGEROUS SITUATION.
Electrical system, Feb 12, 2019
STARTED VEHICLE AND WAS ABOUT TO DRIVE OUT OF DRIVE WAY, AND THE 8.4INCH SCREEN WAS WHITE WITH MULTI COLOR LINES GOING DOWN THE FRONT, AFTER A FEW MINUTES IT WENT BLACK. RADIO STILL WORKS, JUST NOW VISUAL. HAPPENED TODAY 12 FEB 2019
Electrical system, Engine, Fuel/propulsion system, Feb 5, 2019
LESS THAN 30 DAYS OF PURCHASING THE CAR IT COMPLETELY SHUT DOWN WHILE I WAS DRIVING IN TRAFFIC. BATTERY LIGHT CAME ON, CAR ROLLED TO A STOP AND WOULD NOT CRANK BACK UP FOR A FEW MINUTES. THIS HAPPENED WHILE DRIVING AT A SPEED OF 55 - 60 MPH. I CALLED THE DEALERSHIP AND THEY HAD ME BRING THE CAR BACK IN. APPARENTLY THIS IS A SAFETY FEATURE THAT HAPPENS WHEN THE OIL IS TOO LOW!!! THEY DID NOT TOP OFF THE OIL WHEN I PURCHASED THE CAR. HOWEVER, THIS IS NOT A SAFE THING FOR A VEHICLE TO DO. I COULD HAVE BEEN KILLED IN ATLANTA TRAFFIC ON THESE INTERSTATES. THIS IS BEYOND DANGEROUS AND THIS " FEATURE " WAS NOT DISCLOSED AT THE TIME OF PURCHASE!
Other or unspecified, Feb 4, 2019
NEW VEHICLE WITH 35 MILES ON IT HAVE A CHECK ENGINE LIGHT COMING ON
Electrical system, Feb 3, 2019
DAY DROVE OFF LOT RADIO FADES IN AND OUT ALL RADIO STATIONS. STOPS FOR ABOUT A WEEK AND STARTS BACK UP. TURNING CAR OFF AND ON HAS NO EFFECT. DOESN'T MATTER THE AREA BEING DROVE INNER CITY HIGHWAY BACKROADS IT HAPPENS AT ANY TIME ANY WHERE. CAR CAN BE SITTTING IN DRIVEWAY, PARKING LOT, STOP LIGHT AND CONTINUES.
Service brakes, Feb 1, 2019, crash
WHILE DRIVING MY 2019 JEEP CHEROKEE I WAS ON A MAJOR HIGHWAY IN COLORADO. THE ROADS WERE NOT ICY OR COVERED IN SNOW. TRAFFIC CAME TO AN ABRUPT STOP IN FRONT OF ME. I PUT ON THE BRAKES, PUSHING DOWN ALL THE WAY AS FAST AS I COULD. THERE WAS CLOSE TO 2 CAR LENGTHS BETWEEN ME AND THE CAR IN FRONT OF ME, BUT MY VEHICLE WAS TAKING FOREVER TO STOP. IT ULTIMATELY DID NOT STOP IN TIME AND I HIT THE VEHICLE IN FRONT OF ME. BOTH THE VEHICLES WERE DAMAGED AND I BROKE MY HAND. THE ENTIRE TIME I WAS BRAKING IT FELT LIKE THE CAR SHOULD HAVE STOPPED A LOT QUICKER BUT IT JUST WAS NOT STOPPING. I SAW THERE HAS BEEN ISSUES WITH THE BRAKES ON THE 2019 JEEP CHEROKEES.
Other or unspecified, Feb 1, 2019
WHEN BACK WINDOW IN DOWN IT MAKES A EXTREMELY LOUD POUNDING NOISE THAT IS SO BAD IT FEELS LIKE MY EAR DRUMS ARE GOING TO EXPLODE. LIKE A LOUD PLANE ABOVE THE CAR. THE WHOLE CAR VIBRATES.
Engine, Jan 31, 2019
VEH. STALLS WHILE DRIVING , WENT BACK TO DEALER 2TIMES THEY SAY IT'S FINE. THIS IS ON SAFE AS IT HAPPENS ON HIGHWAY WITH NO WARNING, THEY TELL ME THAT THE DASH LIGHT IS NOT ON NOW SO WE CAN'T FIX IT
Electrical system, Jan 30, 2019
MY 2019 JEEP CHEROKEE LATITUDE PLUS HAS HAD A ELECTRICAL PROBLEM STARTING 2 WEEKS AFTER WE BOUGHT THE VEHICLE. THE RADIO SCREEN CHANGES ON ITS OWN TO ALL THE DIFFERENT FEATURES ON THE SCREEN INCLUDING TURNING THE BACKUP CAMERA ON WHILE DRIVING FORWARD, TURNING THE SEAT HEATER AND WHEEL HEATER ON AND NOT SHUTTING OFF, TURNING THE HEATER AND MAX A/C ON AND OFF, CALLING PEOPLE WHILE ON BLUETOOTH. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION, STATIONARY, ON CITY STREETS AND HIGHWAY. I HAVE TAKEN THE VEHICLE IN 4 TIMES SO FAR FOR THIS ISSUE. THE SERVICE DEPARTMENT HAS TESTED THE BATTERY VOLTAGE ON 12/17/18 COULDN'T FIND A PROBLEM. PROBLEM AGAIN ON 01/14/19. PROBLEM AGAIN 01/23/19, SERVICE DEPARTMENT CHECKED IT, GAVE IT BACK TO ME AND SAID THEY WERE ORDERING A NEW RADIO. 01/28/19 RADIO REPLACED. AFTER THE RADIO WAS REPLACED THE MILEAGE WAS BLINKING AND THE ELECTRONIC THROTTLE SYSTEM LIGHT COMES ON AND THEN SHUTS OFF AFTER STARTING THE VEHICLE. 01/29/19 VEHICLE IS BACK AT THE SERVICE DEPARTMENT WITH THE SAME ISSUES (01/30/19 SERVICE DEPARTMENT STILL HAS VEHICLE). I HAVE VIDEO OF THE PROBLEM BUT CAN ONLY UPLOAD PHOTOS SO I TOOK SCREENSHOTS OF THE VIDEO.
Structure, Engine, Jan 29, 2019, crash
I WAS SITTING IN TRAFFIC ON THE 105 FREEWAY, AT APPROXIMATELY 2-3 MILES PER HOUR, AND MY CAR SUDDENLY LUNGED FORWARD HITTING THE OTHER CAR IN FRONT OF ME, MY FOOT WAS ON THE BRAKE THE ENTIRE TIME. TIME OF OCCURRENCE WAS JAN 28, 2019 APPROXIMATELY 2:30PM.
Steering, Electrical system, Engine, Jan 28, 2019
ON DECEMBER 29TH AT ABOUT 5PM, I WAS TRAVELING SOUTH AT 40MPH ON PLYMOUTH SORRENTO RD IN ORANGE COUNTY FL.AS I WAS DRIVING, I HEARD A DING (1 DING ALMOST AS IF MY SEAT BELT WANTS BUCKLED, BUT IT WAS) AND AT THAT TIME, MY JEEP SHUT DOWN IN TRAVEL. THE FIRST THING I NOTICED WAS THE RADIO SHUT OFF AND ALL THE GAUGES, AS I WENT TO CORRECT MY STEERING, TO GET BACK IN THE CENTER OF MY LANE, I REALIZED I HAD NO STEERING CAPABILITIES, THE STEERING WHEEL WAS LOCKED. WHEN I REALIZED WHAT HAD HAPPENED, I BEGAN TO SLOW AND THE CAR CAME BACK ON. THIS ALL TOOK PLACE IN ABOUT 5 SECONDS. WHEN I GOT MY HEAD STRAIGHT AND STARTED BACK HOME, I NOTICED THAT THE RADIO, CONTROL PANEL/GAUGES AND A/C WOULD NOT FUNCTION PROPERLY. I COULD NOT CHANGE CHANNEL, TURN AIR OFF, COULDN'T CHANGE VOLUME OR NOTHING. ABOUT TWENTY MINUTES LATER I ARRIVED AT MY HOUSE AND SHUT THE CAR DOWN. THE RADIO CONTINUED TO PLAY. I HAD TO START AND SHUT THE JEEP DOWN THREE TIME IN ORDER FOR THE EQUIPMENT TO SHUT DOWN. I CALLED NAPLETON JEEP OF CLERMONT TO COME TOW THE JEEP IN AND I CALLED CHRYLSER CORP TO NOTIFY THEM OF THE MAJOR SAFETY HAZARD THIS WAS AND PROBLEMS THIS COULD HAVE CAUSED. SEARCHING THE SAME YEAR AND MODEL JEEP ON THE INTERNET, IT APPEARS THIS IS A PRETTY COMMON THING,. I EXPLAINED IT TO ONE OF THE CHRYSLER CORP MANAGERS AND HE SAID IT DIDN'T MATTER HOW MANY VEHICLES THIS HAPPENED TO, THERE IS NO PROBLEM. CHRYSLER HAD THE NAPLETON DEALER DRIVE THE CAR FOR ABOUT 90 MILES OVER A WEEK PERIOD AND NEVER HAD A PROBLEM. AT THAT TIME I GOT A CALL FROM CHRYSLER AND NAPLETON, STATING I CAN PICK MY JEEP UP, THERE IS NOTHING WRONG. THE JEEP HAD ABOUT 2000 MILES ON IT WHEN THIS HAPPENED. WE HAVE HAD THE JEEP ABOUT 40 DAYS WHEN THIS HAPPENED, AND BECAUSE CHRYSLER COULDN'T RECREATE THE ISSUES, THEY HAVE JUST WASHED THEIR HANDS OF THE PROBLEM.
Electrical system, Jan 28, 2019
WHEN A PHONE CALL COMES IN THE RINGER VOLUME IS AT MAXIMUM VOLUME. THIS IS HEART STOPPING, MAKING ME JUMP. I AM FORCED TO QUICKLY TURN THE VOLUME DOWN WHICH, WHEN IN TRAFFIC, IS VERY DISTRACTING AND POTENTIALLY DANGEROUS. I HAVE READ ONLINE OF OTHERS HAVING THIS ISSUE, WITH NO RESOLUTION. EVEN THOUGH I TURN THE VOLUME DOWN, THE NEXT TIME THE VOLUME IS RIGHT BACK UP AT MAXIMUM. THERE IS NO WAY TO AVOID THIS. I ALSO HAVE THE ISSUE OF BLUETOOTH CALLING BEING USELESS. ALTHOUGH I CAN HEAR THE OTHER PARTY THEY CANNOT HEAR ME. THE SYSTEM ALSO MAKES A VERY LOUD POPPING STATIC NOISE WHENEVER I USE THE BLUETOOTH SYSTEM, EITHER AT THE BEGINNING OR END. I AM AFRAID THIS WILL DAMAGE MY VEHICLES SPEAKER OR STEREO SYSTEM. I HAVE HAD THE VEHICLE TO MY DEALER NUMEROUS TIMES AND THEY WERE ABLE TO RECREATE THE ISSUE. WE EVEN TESTED ON ANOTHER CHEROKEE AND THE ISSUE DID NOT OCCUR FOR ME IN THIS VEHICLE. THE DEALER DID A SOFTWARE UPDATE THAT DID NOT HELP. THEN THEY WERE TOLD JEEP WAS COMING OUT WITH A SOFTWARE UPDATE THAT WOULD HELP. AFTER 3 MONTHS THEY TOLD ME THE UPDATE WAS IN, SO I DROPPED MY CAR OFF AGAIN. THE NEXT DAY I WAS TOLD THAT THE UPDATE WAS CORRUPTED AND THAT JEEP INFORMED THEM NOT TO RUN THE UPDATE OR THERE WOULD BE NEW PROBLEMS. SO MY CAR WENT TO THE DEALER AGAIN FOR NO REASON. THIS HAS BEEN A HUGE INCONVENIENCE FOR ME FOR MONTHS NOW. I ALSO HAD AN ISSUE WITH THE RADIO REBOOTING WHILE DRIVING, FOR NO APPARENT REASON. I ALSO EXPERIENCED AN ISSUE WITH THE RADIO DISPLAYING NOTHING BUT COLORED LINES AND EVENTUALLY GOING BLACK ALL TOGETHER. THIS WAS HOPEFULLY FIXED BY AN UPDATE BUT THAT STILL REMAINS TO BE SEEN. OVERALL, THIS JEEP HAS HAD ME GOING BACK AND FORTH TO THE DEALER STARTING ABOUT A MONTH AFTER I BOUGHT IT.
Power train, Electrical system, Other or unspecified, Jan 27, 2019
I LEANED MY 2019 JEEP CHEROKEE BACK IN SEPTEMBER 2018. A WEEK AFTER LEASING IT I WAS SLOWING DOWN TO COME TO A STOP SIGN AND IT BEEPED AT ME AND ALL THE POWER SHUT OFF IN THE JEEP. I TRIED TO HIT THE START BUTTON NOTHING. I PUT IT IN PARK AFTER FIGHTING WITH IT TO GO INTO PARK AND TRIED THE START BUTTON AGAIN. NOTHING. SO I WAITED 2 MINUTES AND TRIED AGAIN IT TURNED BACK ON AND WAS FINE FOR THE REST OF THE DRIVE. JANUARY 24 2019 I WAS PULLING OUT OF THE PARKING GARAGE AT WORK AND AFTER 4 MINUTES OF IT BEING ON IT SHUT OFF MID DRIVING. SAME THING HAPPENED IT BEEPED AND ALL POWER SHUT OFF. I PUT IT IN PARK AND HIT THE START BUTTON. NOTHING. WAITING 2 MINUTES TRIED AGAIN TURNED ON MADE IT ALL THE WAY HOME. ALSO WHEN I TURN EITHER WAY IT BEEPS AS OF A DOOR IS OPEN. NO DOOR IS OPEN CHECK REPEATEDLY. WHEN I GO OVER A SPEED BUMP IT SOUNDS LIKE SOMETHING IS GRINDING IN THE BACK END I HAVE TO COME TO A COMPLETE STOP AND START AGAIN AFTER THE BUMP OR THE JEEP WILL NOT MOVE. THE RADIO WILL RANDOMLY MAKE A VERY LOUD STATIC NOISE THAT IS EAR PIERCING FOR A SECOND THE IT WILL BE FINE OR IT WILL RESTART THE RADIO IT'S DIFFERENT EVERYTIME IT HAPPENS.
Other or unspecified, Jan 24, 2019
1/23/19 8:10 AM FRONT GLASS PANEL OF PANORAMIC SUNROOF EXPLODED WHILE DRIVING ON THE FREEWAY. THERE WAS NO ROCK OR OBJECT THAT HIT MY VEHICLE, JUST AN EXPLOSION TYPE NOISE. I PULLED OFF THE FREE AND FOUND NO OBJECTS IN THE SUNROOF WELL. I WENT DIRECTLY TO THE DEALER WHO FELT ANROCK CAUSED THIS AND COULD NOT AND WOULD NOT HELP ME AND SAID HE'D NEVER HEARD OF THAT. THEY DID NOT EVEN LOG MY VISIT TO THEIR SERVICE DEPARTMENT. I CONTACTED CHRYSLER WHO SAID THEY WILL DO ANYTHING SINCE THE SERVICE TECH AT DEALER LOOKED AT AND SAW NO DEFECT TO THE FRAME. FORTUNATELY, I HAD MY INTERIOR PORTION OF THE SUNROOF CLOSED AND MAINTAINED CONTROL OF MY VEHICLE. THIS WAS NOT CAUSED BY ROAD DEBRI OR OTHER PRIOR INCIDENT AND JUST EXPLODED. I AM REPORTING THIS AS OTHERS MAY BE REFUSED BY THE DEALER AS I WAS AND IT NOT BE INVESTIGATED OR IGNORED.
Power train, Jan 24, 2019
MY 2019 JEEP CHEROKEE LOSES POWER AND WILL NOT ACCELERATE. THE FIRST TIME IT HAPPENED THERE WAS ONLY 2400 MILES ON IT. IT SLOWED BY ITSELF AND WHEN THE GAS WAS PRESSED IT JUST KEPT SLOWING AND THE RPMS REVVED TO 5000 AND IT WOULD NOT GO ANYWHERE. HAD TO PUT IN PARK AND THEN BACK IN DRIVE AND IT ONLY CREPT AT 15MPH UNTIL I GOT HOME. TOWED IT TO DEALER AND COULD NOT DUPLICATE. RAN FINE FOR AWHILE. NOW THERE IS 3300 MILES AND IT IS DOING IT AGAIN. THIS TIME IT STALLED AND A LIGHT SAID COULD NOT SHIFT. IT WAS IN THE AUTOMATIC MODE NOT MANUAL SHIFT. LOST BRAKES AND STEERING AND DRIFTED INTO MY YARD. CAME TO A STOP CLOSE TO MY HOUSE. WAITED A FEW HOURS AND IT RAN FINE. A DAY LATER I WAS MAKING A LEFT TURN AND IT STOPPED IN THE NEXT LANE. I HIT THE GAS AND NOTHING THEN IT TOOK OFF LIKE A RABBIT JUMPING AND PULSING. I ALMOST GOT HIT BY A DUALLY WITH A COW TRAILER. GOT HOME AND PARKED IT. CALLED DEALER AND THEY STATED TO HAVE IT TOWED AND WOULD LOOK AT IT IN A FEW DAYS. I CALLED JEEP TO HAVE IT TOWED AND THEY REFUSED SAYING THAT I COULD NOT GO TO THE DEALER WHERE I BOUGHT IT BUT HAD TO GO TO THE ONE A FEW MILES FROM MY HOUSE. I ENDED UP USING MY PERSONAL CAR INSURANCE TO HAVE IT TOWED. THE DIFFERENCE IN MILES WAS 6. WHY WOULD THEY NOT TOW IT ANOTHER 6 MILES? IT SHOULD BE CUSTOMER PREFERENCE WITHIN REASON. NO DUPLICATION AT DEALER. WENT TO WORK AND IT RAN FINE. IT ONLY SEEMS TO DO IT IN THE RAIN OR IF IT IS WET. HOWEVER TODAY IT WAS RAINING AND IT RAN FINE. IT IS FRUSTRATING SINCE THE DEALER CAN NOT DUPLICATE. WHY DID I BUY A CAR THAT I AM SCARED OF DRIVING? A NEW CAR SHOULD BE SAFE AND RELIABLE. I CANNOT TRAVEL TO MY DOCTOR WHO IS 5 HOURS AWAY. I AM AFRAID TO GO AROUND THE CORNER. I NEVER KNOW IF I AM GOING TO STALL OR LOSE POWER. IT IS DANGEROUS AND UNCALLED FOR. SOMETHING NEEDS TO BE DONE. I WILL NOT OWN ANOTHER JEEP PRODUCT. $34000 FOR A CRAP CAR.