2019 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 12 Cherokee model years with reports.
Of the 2019 reports, 40 involved a crash and 19 involved a fire. 37 people were injured.
What owners report most often
Recalls and investigations
Power trainMay 7, 2026
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Campaign 26V290000 on NHTSA.gov
Power trainApr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Campaign 25V011000 on NHTSA.gov
Steering, rack and pinion, rackAug 29, 2019
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
A loss of steering control increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Campaign 19V637000 on NHTSA.gov
Air bagsJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Campaign 19V449000 on NHTSA.gov
SeatsMar 28, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
In the event of a crash, the seat may move, increasing the risk of injury.
Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Campaign 19V248000 on NHTSA.gov
Electrical system, instrument cluster/panelDec 20, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Campaign 18V917000 on NHTSA.gov
Power train, automatic transmissionOct 19, 2018
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
A vehicle stall can increase the risk of crash.
Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Campaign 18V739000 on NHTSA.gov
Electrical system, wiring, front underhoodAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
A vehicle stall can increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Campaign 18V524000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
A reduction of braking performance can increase the risk of a crash.
Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Campaign 18V523000 on NHTSA.gov
Power train, automatic transmissionJul 26, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
Campaign 18V492000 on NHTSA.gov
Engine and engine cooling, engineMay 25, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Campaign 18V344000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Fuel/propulsion system, Sep 26, 2018
PTU UNIT IS DEFECTIVE. DEALERSHIP HAS HAD MY VEHICLE FOR A WEEK, ONLY TO CALL ME TO TELL ME TO PICK UP VEHICLE AND BRING IT BACK TO THEM NEXT WEEK FOR A LEVEL 3 MASTER MECHANIC TO WORK ON IT. THE VEHICLE WAS LEAKING ON MY DRIVEWAY WITH A 3 FOOT PUDDLE. I HAVE HAD THE VEHICLE FOR 3 MONTHS. I DON'T THINK IT'S SAFE TO DRIVE.
Steering, Vehicle speed control, Engine, Sep 26, 2018
I WAS DRIVING DOWN THE STREET AND ALL THE SUDDEN MY CAR JUST SHUT OFF. I HAD NO CONTROL OVER THE VEHICLE AT ALL. THEN IT STARTED DRIVING BACKWARDS AS IT WAS IN DRIVE. I COULDN'T NOT GET IT TO GO INTO PARK AND IT TOOK A MINUTE OR 2 TO GET IT INTO PARK. THE. THE DASH TOLD ME TO TURN THE CAR BACK ON AND IT WOULDN'T TURN BACK ON AT FIRST. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME. THE VEHICLE WAS MOVING AND JUST ALL THE SUDDEN TURNED OFF. I WENT AND CHECKED THE OIL AFTER READING ABOUT THIS WITH OTHER CUSTOMERS AND I HAD NO OIL IN MY CAR.
Engine, Sep 24, 2018
CAR SHUTS DOWN WHILE DRIVING. VEHICLE PROMPTS TO 'RESTART' WHILE THE ENGINE IS STILL RUNNING. BATTERY LIGHT FLASHES, VEHICLE MUST BE TURNED OFF, PUT IN PARK, AND RESTARTED. TAKES SEVERAL SECONDS FOR STARTER TO REINGAGE AND START THE ENGINE.
Other or unspecified, Sep 22, 2018
I WAS DRIVING MY 2019 JEEP CHEROKEE LATITUDE AND MAKING A TURN TO THE LEFT, AS I TURNED, MY CAR SHUT OFF. I HAD TO DRIFT TO THE SIDE, PUT THE CAR IN PARK AND RESTART. THEN IT TOOK OFF. I AM SO SCARED TO DRIVE MY CAR. I IMMEDIATELY WENT HOME AND CALL JEEP. THEY OPENED A CLAIM, BUT I HAVE TO TAKE IT TO A DEALERSHIP. MY DAUGHTER WAS WITH ME AND SINCE IT HAD ALSO HAPPENED TO HER, SHE IMMEDIATELY TOOK A PICTURE AT THE MOMENT IT SHUT OFF WHILE I WAS TURNING. I HAVE ATTACHED THE PICTURE. MY CAR ONLY HAS 10,000 MILES ON IT.
Other or unspecified, Sep 22, 2018
I WAS DRIVING ON THE HIGHWAY, SLOWED DOWN TO A STOP SIGN AND THE CAR WENT DEAD (NOT THE BUTTON PROBLEM), THE BATTERY LIGHT CAME ON. I DRIFTED TO THE SIDE, PUT THE CAR IN PARK AND RESTARTED, THEN WENT AGAIN. I HAD IT TOWED TO THE DEALERSHIP BECAUSE I WAS TOO AFRAID TO DRIVE IT, IT HAD 3000 MILES ON IT, THEY TOLD ME IT WAS OUT OF OIL. THEY PUT OIL IN IT AND GAVE IT BACK TO ME. IT HAPPENED AGAIN, THIS TIME WITH OIL IN IT. I TOOK IT TO THE DEALERSHIP, THEY DROVE IT AND SAID THEY COULDN'T FIND THE PROBLEM AND GAVE IT BACK TO ME. THEY COULDN'T FIGURE OUT WHAT IT WAS.
Engine, Sep 18, 2018
MY VEHICLE SHUT OFF WHILE DRIVING. THIS SUV IS BRAND NEW, ONLY 250 MILES ON IT. I STOPPED AT A STOP SIGN, BEGAN DRIVING AND THE ENGINE SHUT OFF AND WOULD NOT START. SEVERAL ERROR MESSAGES CAME UP ON MY DISPLAY SUCH AS, SERVICE TRANSMISSION, SERVICE POWER STEERING, SERVICE PARKING BRAKE, SERVICE STABILITY CONTROL ETC. THE CAR NEVER RESTARTED AND HAD TO BE TOWED. I COULD HAVE BEEN KILLED IF THIS HAPPENED WHILE PULLING ON TO A BUSY ROAD. MY DEALER HAS HAD THE VEHICLE FOR 4 DAYS AND HAS BEEN UNABLE TO FIGURE OUT THE PROBLEM. *DT UPDATED 10/18/18*JB UPDATED 11/1/18 *DT CONSUMER STATED THE CAR HAS BEEN AT FOSS MOTORS IN EXETER NH SINCE 9/14, THEY HAVE UNABLE TO FIX IT. THEY HAVE REPLACED A FRAYED WIRE WHICH THEY BELIEVED FRIED THE POWER CONTROL MODULE CHIP. THIS HAS BEEN REPLACED ON 9/21/ AND I EXPECTED THE CAR BACK ON 9/24 BUT WHEN THEY BACKED IT OUT OF THE SERVICE BAY IT WASN'T RUNNING PROPERLY. THEY REACHED OUT TO SENIOR TECHNIANS ADVISED THEM TO REPLACE THE POWER CONTROL MODULE AGAIN AND THEY REPLACED SOME THROTTLE PART. THEY CALLED ON 10/8 TO SAY THERE WERE STILL PROBLEMS. AS OF TODAY,THEY HAVE AGREED TO BUY THE CAR BACK AND HAVE STARTED THAT PROCESS. CHRYSLER CORP IS AWARE OF THE PROBLEMS BECAUSE I REACHED OUT TO THEM TO HELP FACILITATE WHAT WAS GOING ON AND TO HELP GATHER INFORMATION. UPDATED 11/02/18 *JB
Service brakes, Sep 17, 2018, crash
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE THE VEHICLE WAS STOPPED WITH THE BRAKE PEDAL DEPRESSED, THE BRAKES FAILED. AS A RESULT, THE CONTACT'S VEHICLE DROVE FORWARD AND CRASHED INTO THE SIDE OF A SECOND VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER AND LOCAL DEALER (ANTIOCH CHRYSLER, DODGE, JEEP, RAM, 105 IL ROUTE 173, ANTIOCH, IL) WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000.
Electrical system, Engine, Sep 16, 2018
I LEASED A 2019 JEEP CHEROKEE ON MAY 23,2018. ON FOUR OCCASIONS SINCE THAT TIME, THE CAR'S BATTERY LIGHT COMES ON AND THE CAR STALLS OUT. THE INCIDENTS HAVE HAPPENED WHILE IN MOTION WHEN SLOWING DOWN (LESS THAN 10 MILES PER HOUR) THE CAR WAS IN A JEEP DEALERSHIP FOR SEVERAL DAYS THIS MONTH, BUT THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE PROBLEM. THE PROBLEM HAPPENED AGAIN TODAY, SEPTEMBER 16TH. A REVIEW OF INTERNET SITES REVEALS OTHER CUSTOMERS ARE EXPERIENCING THE SAME PROBLEM WITH NO RESOLUTION FROM JEEP. I CONSIDER THIS PROBLEM TO BE A SAFETY ISSUE, AND CERTAINLY ONE THAT SHOULD NOT BE HAPPENING WITH A NEW CAR.
Engine, Sep 16, 2018
I HAVE A 2019 JEEP CHEROKEE WITH 2000 MILES ON IT. I AM LEASING IT BRAND NEW. I BOUGHT IT ON JULY 10. ON MONDAY, SEPT 10, I WAS DRIVING HOME FROM WORK AND GOING ABOUT 45 MILES PER HOURS, SUDDENLY THE CAR WENT FROM 45 MPH TO 0 MPH IN A MATTER OF SECONDS, I LOSE CONTROL OF THE POWER STEERING AND POWER BRAKES AND IT STALLED...IN THE MIDDLE OF A BUSY STREET. IT W AS FRIGHTENING. I PUT IT IN PARK, TURNED IT OFF, TRIED STARTING IT AGAIN, TURNED IT OFF AGAIN, WAITED A FEW MINUTES, START IT AGAIN AND IT STARTED UP CALLED THE HUSBAND TO SEE IF I SHOULD TRY TO HEAD HOME IN IT OR CALL UBER. WE DECIDED I WAS CLOSE ENOUGH TO HOME TO TRY AGAIN. IT HAPPENED TWO MORE TIMES ON THE WAY HOME. ABSOLUTELY TERRIFYING TO BE DRIVING AND HAVE IT COMPLETELY SHUT DOWN MID DRIVE. I HAD A CAR GOING ABOUT 45 BEHIND ME SWERVE INTO ANOTHER LANE TO AVOID SMASHING INTO ME. THEY WILL NOT FIX IT BECAUSE THEY CANNOT SEE IT HAPPENED ON THEIR SYSTEM AND CAN'T DUPLICATE THE ISSUE. IT IS A HUGE SAFETY ISSUE. I AM AFRAID SOMEONE WILL BE SERIOUSLY INJURED. I ALSO SEE THIS ALL OVER THE INTERNET WHEN I SEARCH 2019 JEEP CHEROKEE ENGINE STALL IN MOTION. SO, I HAVE TO TAKE THE CAR BACK AND DRIVE IT UNTIL IT HAPPENS AGAIN.
Power train, Other or unspecified, Sep 13, 2018
TAKARA RECALL JUST BOUGHT THIS VEHICLE A MONTH AGO AND IT'S HAS BEEN TURNING OFF ON FEW TIMES WHILE DRIVING ON THE HIGHWAY WITH MY FAMILY. IT'S NOT AWHILE I'M AT THE STOP SIGN OR LIGHT, IT'S WHILE I'M ACTUALLY DRIVING. I HAD TO PRESS THE BUTTON AGAIN IN ORDER TO TURN BACK ON
Engine, Sep 12, 2018
VEHICLE STALLS WHILE IN MOTION-HUNDREDS OF COMPLAINTS ABOUT THE SAME PROBLEM ON INTERNET. JEEP LITERALLY JUST SHUTS OFF- ALL 2019 JEEP LATITUDES. BATTERY LIGHT GOES ON VERY DANGEROUS IN TRAFFIC.
Engine, Sep 11, 2018
WHILE DRIVING, ON A RESIDENTIAL STREET, THE ENGINE SHUT DOWN FOR NO APPARENT REASON. I HAD TO PUT IT IN PARK AND RESTART THE CAR. I WAS LUCKY IT DID NOT HAPPEN ON THE INTERSTATE, IT WOULD HAVE CAUSED A SERIOUS ACCIDENT. I HAVE SINCE READ THAT OTHER JEEP CHEROKEE DRIVERS HAVE HAD THE SAME EXPERIENCE, SOME 3 INCIDENTS. I DO NOT WANT TO EXPERIENCE THIS 3 TIMES. YESTERDAY I TRADED CARS, BOUGHT A DIFFERENT ONE. I'M 77 YEARS OLD AND I'M TOO SCARED TO TAKE A CHANCE ON A CAR THAT DOES THAT.
Electronic stability control (ESC), Engine, Sep 9, 2018
CHECK ENGINE ,SERVICE THROTTLE MESSAGES COME ON LOSS OF THROTTLE WHEN DRIVING CITY SPEEDS
Other or unspecified, Sep 7, 2018
CAR STOPS MOVING WHILE IN MOTION. THE FIRST TIME (JULY 6, 2018), I WAS PULLING INTO A LOCAL PIZZA HUT FOR MY LUNCH BREAK AND AS I TURN INTO THE DIRVEWAY, THE CAR STOPS ACCELERATING AND MY CHECK ENGINE LIGHT COMES ON; WHEN PUSHING THE GAS PEDAL TO GET FURTHER INTO THE PARKING LOT, THE VEHICLE WILL NOT MOVE AT ALL. I HAD TO PUT MY HAZARDS ON AND TURRN THE VEHICLE OFF THEN BACK ON AGAIN IN ORDER TO GET IT TO MOVE WHILE PUSHING THE GAS. THE CHECK ENGINE LIGHT REMAINED TURNED ON FOR 1-2 DAYS AND I WAS AFRAID TO DRIVE IT FAR. THEN IT MAGICALLY WENT OFF AS I WAS TAKING IT TO THE DEALERSHIP (WHICH I LIVE APPROX. 1.5 HOURS FROM) TO HAVE IT CHECKED OUT. IT WAS AT THE SHOP FOR 2 DAYS. THE DEALERSHIP TOLD ME THEY WERE UNABLE TO FIND AN ISSUE WITH IT AND "RELEARNED" THE SYSTEM. THE SECOND TIME IT HAPPENED (AUGUST 27, 2018), I WAS PULLING INTO MY LOCAL TACO BELL FOR MY LUNCH BREAK AND THE SAME THING HAPPENED AS BEFORE BUT INSTEAD OF MY CHECK ENGINE LIGHT COMING ON, MY BATTERY LIGHT CAME ON. JUST AS THE FIRST TIME, WHEN THIS HAPPENED THE CAR WOULD NOT MOVE WHILE PUSHING THE GAS PEDAL DOWN, SO AGAIN I HAD TO TURN MY HAZARDS ON, PUT IT IN PARK, TURN IT OFF, THEN BACK ON AGAIN IN ORDER TO GET THE VEHICLE TO MOVE. THE BATTERY LIGHT DID NOT STAY ON. IT HAS NOW BEEN AT THE DEALERSHIP FOR 3 DAYS AND I CAN PICK IT UP TOMORROW. THEY RAN A 4.5 HOUR TEST ON IT AND ALSO TEST DROVE IT SOME AND COULD NOT GET IT TO DUPLICATE THE ISSUE. AGAIN, THEY COULD NOT FIND ANYTHING AT ALL WRONG WITH THE VEHICLE AND AGAIN THEY "RELEARNED" THE SYSTEM. I HAVE BEEN LUCKY ENOUGH TO GET MY VEHICLE OFF THE HIGHWAY (BARELY), WHICH IS A COMPLETE DANGER; WHAT IF THE NEXT TIME IT HAPPENS, I AM UNABLE TO DO SO? I AM AFRAID TO DRIVE MY BRAND NEW CAR, ESPECIALLY WITH MY SON IN IT. I HAVE FOUND SEVERAL ONLINE FORUMS WHERE PEOPLE ARE HAVING THE SAME ISSUE WITH THIS VEHICLE. SOMETHING IS GOING ON AND IT IS DANGEROUS.
Electrical system, Engine, Sep 5, 2018
VEHICLE BATTERY DIED WHILE DRIVING. HAS HAPPENED 3 TIMES. HAPPENS AT LOW SPEEDS. POWER STEERING IS TURNED OFF AND YOU MUST TURN CAR OFF AND TURN BACK ON. VERY DANERGOUS BECAUSE YOU CAN'T TURN YOUR STEERING WHEEL WHEN IT IS DYING SO EASILY COULD BE HIT.
Electrical system, Engine, Sep 4, 2018
I WAS STOPPED AT A RED LIGHT, WAITING TO TURN RIGHT AS I YIELDED TO OTHER TRAFFIC. I WAS SLOWLY MOVING FORWARD WHEN MY BATTERY LIGHT FLASHED AND MY CAR STALLED OUT AND STARTED ROLLING BACKWARD. I WAS IN A LOT OF TRAFFIC, SO I HAD TO PUT MY FLASHERS ON. A MAN OFFERED TO PUSH ME TO THE SIDE OF THE ROAD. I HAD ALREADY TURNED OFF MY CAR, BUT DECIDED TO TRY TURNING IT BACK ON. IT RESTARTED FINE; AND STARTED DRIVING AGAIN. THIS COULD HAVE BEEN EXTREMELY DANGEROUS IF I HAD BEEN DRIVING AT ANY HIGHER OF A SPEED. I ONLY HAVE 585 MILES ON THIS VEHICLE. I HAVE READ OTHER PEOPLE HAVING THE SAME EXACT ISSUES AND HAVE TAKEN THEM TO DEALERSHIPS WITH NO SOLUTION. *DT *TR
Engine, Sep 4, 2018
VEHICLE STALLS WITHOUT WARNING WHILE DRIVING AT SPEED. THIS WAS EXTREMELY DANGEROUS WHEN IT OCCURRED ON THE HIGHWAY. IT HAS HAPPENED NUMEROUS TIMES AND WAS TOWED TO THE DEALER FOR REPAIR. WARNING LIGHTS FOR CHECK ENGINE, SERVICE ELECTRONIC THROTTLE CONTROL, SERVICE START/STOP SYSTEM, SERVICE ELECTRONIC STABILITY CONTROL, AND 4WD SYSTEM TEMPORARILY UNAVAILABLE LIGHT UP.
Engine, Sep 4, 2018
THE CAR STALLED AND CAME TO A COMPLETE STOP WHILE IN MOTION AND MAKING A LEFT HAND TURN ON A TWO-WAY STREET. WAS UNABLE TO START THE CAR BACK UP. AFTER 5 MINUTES OF TRYING, CAR STARTED AGAIN. *TT
Electrical system, Sep 4, 2018
THE VEHICLE'S INFOTAINMENT SYSTEM STARTED TO INTENSLY MALFUNCTION WHILE THE VEHICLE WAS STATIONARY. MULTIPLE FUNCTIONS STARTED TO MALFUNCTION SIMULTANEOUSLY INCLUDING THE RADIO, AIR CONDITIONING, AND WINDSHIELD WIPERS. THE INFOTAINMENT SYSTEM WOULD ALSO RANDOMLY TURN OFF AND TURN BACK ON. AFTER TURNING THE VEHICLE OFF TO SEE IF THAT WOULD FIX THE PROBLEM, THE VEHICLE CONTINUED TO EXPERIENCE MULTIPLE MALFUNCTIONS. THE VEHICLE THEN STARTED TO MOVE AND THE SAME ISSUES WERE STILL OCCURING. THIS INCIDENT HAPPENED ON A CITY STREET AND A HIGHWAY.
Engine, Sep 4, 2018
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING AT VARIOUS LOW SPEEDS, THE ENGINE SEIZED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO LENOIR CITY CHRYSLER DODGE JEEP RAM (1206 E BROADWAY ST, LENOIR CITY, TN 37772, 865-321-8418) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED AND STATED IF THE DEALER COULD NOT FIND A FAILURE, THEN THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. *DT CONSUMER STATED OIL LEVEL WAS VERIFIED FULL BY SERVICE TECH AND CONSUMER, JEEP HAS 3200 MILES NOW IS STILL FULL OF THE FACTORY OIL AND HAS NEVER ANY ADDED OR BEEN CHANGED. UPDATED 10/10/18*JB
Other or unspecified, Engine, Sep 3, 2018
I WAS IN MOTION APPROACHING A RIGHT TURN AND THE VEHICLE DIED ON ME WITHOUT ANY WARNING, IN THE MIDDLE OF TRAFFIC. AFTER PUTTING THE CAR IN PARK, IT TOOK 5 TRIES TO GET THE ENGINE TO TURN OVER. THAT WAS A HORRIFYING EXPERIENCE AND THE DEALER CLAIMS TO KNOW NOTHING. *DT\ CONSUMER STATED VEHICLE STALLED ALL OF THE DASH LIGHTS CAME ON. UPDATED 10/2/18*JB
Engine, Sep 3, 2018
MY 2019 JEEP CHEROKEE'S ENGINE HAS STALLED 3 TIMES PRIOR TO REACHING 3000 MILES. IN EACH CASE, I WAS TRAVELING AT A LOW SPEED GOING UP A SLIGHT INCLINE. THERE WAS NO WARNING, AND ONLY THE ORANGE BATTERY INDICATOR LIGHT SHOWED ON THE DISPLAY. THE FIRST TIME THE CHEROKEE'S ENGINE DIED, IT STARTED ONCE THE CAR WAS PLACED IN PARK AND THE IGNITION BUTTON WAS PUSHED. THE SECOND TIME THE CHEROKEE'S ENGINE RESTARTED ONCE THE CAR WAS PLACED IN PARK AND THE IGNITION BUTTON WAS PUSHED. IT RAN A FEW SECONDS, THE ENGINE DIED AGAIN, AND WHEN PLACED IN PARK AND THE IGNITION BUTTON WAS PUSHED, THE ENGINE HESITATED AND SOUNDED LIKE IT DID NOT WANT TO START. THE ENGINE FINALLY RESTARTED. WHEN I RETURNED THE CAR TO THE DEALERSHIP, THE SERVICE STAFF SAID THAT NO SERVICE CODE WAS GENERATED AND THAT THEY WERE UNABLE TO RECREATE THE PROBLEM. THE STAFF ALSO SEEMED UNAWARE OF ANY MANUFACTURER'S DEFECT WITH THE 2019 JEEP CHEROKEE'S ENGINE. I FIND THIS DISTURBING SINCE I HAVE READ SEVERAL POSTS ONLINE FROM OWNERS OF 2019 JEEP CHEROKEES STATING EXACTLY THE SAME PROBLEM. IS JEEP REALLY THIS UNCONCERNED ABOUT THE SAFETY OF ITS CUSTOMERS? JEEP NEEDS TO DO SOMETHING IMMEDIATELY BEFORE A FATAL ACCIDENT IS CAUSED FROM THIS DEFECT IN THEIR PRODUCT. *TT *AS
Power train, Other or unspecified, Engine, Aug 31, 2018
VEHICLE IS SHUTTING OFF WHILE DRIVING, CAUSING LOSS OF STEERING AND EVERYTHING ELSE IN THE VEHICLE. THIS HAS HAPPENED TWICE. ONCE AT 30MPH, AND AT 50 MPH. LUCKILY I DID NOT WRECK OR HIT SOMEONE. THIS VEHICLE ISN'T SAFE TO DRIVE. SOMEONE IS GOING TO BE KILLED IF THIS IS NOT FIXED. THIS SEEMS TO BE RELATED TO A RECENT RECALL BY FCA AFFECTING OTHER 2019 JEEP CHEROKEE MODELS. THAT STATES: THE POWER TRAIN CONTROL MODULE MAY FAIL AND THE CUSTOMER WILL EXPERIENCE A NO START, A START AND IMMEDIATE STALL CONDITION, OR ENGINE STALL WHILE DRIVING.
Electrical system, Other or unspecified, Engine, Aug 30, 2018
THE CAR STALLS WHILE DRIVING FOR NO APPARENT REASON. THE ENGINE TURNS OFF AND THERE IS NO POWER ON THE DASHBOARD. THIS WILL HAPPEN REGARDLESS OF OIL LEVELS, EVEN THOUGH THE CAR HAS ALWAYS HAD THE PROPER OIL LEVEL. IT TAKES ABOUT 5 MINUTES TO TURN ON AGAIN WHEN YOU ARE IN THE MIDDLE OF THE STREET/FREEWAY WITH TRAFFIC BEHIND. THE DEALERSHIP WAS UNABLE TO FIND A PROBLEM, BUT IT KEEPS HAPPENING ON A DAILY BASIS.
Power train, Engine, Aug 29, 2018
I READY TOOK MY CAR 3 TIMES TO CHRYSLER DEALER, THE ISSUE IS WHILE I WAS DRIVING THE CAR SHUT OFF 5 TIMES ON THE LAST 3 WEEKS, THE DEALER TOLD ME THEY CANNOT DUPLICATE THE FAULT SO I NEED TO KEEP DRIVING LIKE THAT, BUT WHAT ABOUT IF THIS HAPPENS ON THE FREEWAY I WILL CRASH. I FEEL UNSAFE AND THE DEALER DON'T WANT TO DO ANYTHING BECAUSE THEY CANNOT DUPLICATE THE FAULT AND IS NOT A CHECK ENGINE LIGHT, AND I ASK WHAT ABOUT IF SOMETHING HAPPENS TO ME OR MY FAMILY AND THEY RESPOND WITH CHRYSLER WILL COVER EVERYTHING.