2000 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 1,829 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2000 reports, 136 involved a crash and 58 involved a fire. 118 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyJul 17, 2000
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. SOME OF THESE VEHICLES MAY HAVE BEEN BUILT WITH FUEL TANKS WITH SUSPECT VENT TUBE WELDS.
SEPARATION OF THE VENT TUBE WELD COULD RESULT IN A FUEL LEAK. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL REPLACE ANY FUEL TANKS BUILT IN THE SUSPECT TIME PERIOD. THE VEHICLE WILL BE INSPECTED AND IF THE BAR CODE ON THE FUEL TANK INDICATES THAT THE TANK WAS BUILT DURING THE SUSPECT PERIOD, IT WILL BE REPLACED.
Campaign 00V195000 on NHTSA.gov
Seat beltsFeb 4, 2000
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE SEAT BELT SHOULDER HEIGHT ADJUSTABLE TURNING LOOP (ATL) TOP MOUNTING BOLT WAS INADEQUATELY MANUFACTURED.
THE AFFECTED MOUNTING BOLTS MAY NOT WITHSTAND SUFFICIENT FORCE TO FUNCTION PROPERLY IN CERTAIN IMPACT SITUATIONS, INCREASING THE RISK OF INJURY TO A BELTED OCCUPANT.
DEALERS WILL REPLACE THE SHOULDER BELT HEIGHT ADJUSTER MOUNTING BOLTS.
Campaign 00V034000 on NHTSA.gov
Air bags, frontalDec 2, 1999
VEHICLE DESCRIPTION: PASSENGER AND SPORT UTILITY VEHICLES. THE PASSENGER AIR BAG INFLATOR ASSEMBLY CONTAINS AN INCORRECT INFLATOR CHARGE AMOUNT.
THIS CONDITION COULD INCREASE THE RISK OF A PASSENGER OCCUPANT INJURY UNDER CERTAIN ACCIDENT CONDITIONS.
DEALERS WILL REPLACE THE AIR BAG MODULE WITH A CORRECT MODULE.
Campaign 99V343000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Nov 4, 1999
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. SOME STEERING GEAR UNITS WERE ASSEMBLED WITH INTERNAL END-OF-TRAVEL-STOPS THAT MISSED THE HEAT TREAT PROCESS, RESULTING IN SOFT INTERNAL TRAVEL STOPS.
THIS COULD RESULT IN STICKING, BINDING, OR SEIZING OF THE STEERING GEAR.
DEALERS WILL REPLACE THE STEERING GEAR ON INVOLVED VEHICLES.
Campaign 99V312000 on NHTSA.gov
Representative owner complaints: service brakes
543 reports, newest first. Show all
Service brakes, Hydraulic, Mar 29, 2004
WHEN DEPRESSING THE BRAKE PEDAL AT ANY SPEED CONSUMER NOTICED THE BRAKE PEDAL PULSATED. VEHICLE WAS SERVICED SIX TIMES FOR BRAKES AND ROTORS, BUT PROBLEM RECURRED. *AK
Service brakes, Hydraulic, Mar 26, 2004, crash
CONSUMER'S VEHICLE REAR ENDED ANOTHER VEHICLE DUE TO A MALFUNCTION IN THE REAR BRAKES. WHILE DRIVING 35 MPH, THE DRIVER APPLIED PRESSURE TO THE BRAKE PEDAL AND VEHICLE SKIDDED 55 FEET BEFORE HITTING ANOTHER VEHICLE. THERE WERE ONLY SKID MARKS FROM THE FRONT TIRES. THE VEHICLE HAD NOT BEEN INSPECTED BY A DEALER. *AK
Service brakes, Hydraulic, Mar 18, 2004
MY 2000 GRAND HAS HAD THE ROTORS REPLACED OR RESURFACED 3 TIMES UNDER WARRANTY AND TWICE AT MY EXPENSE. BRAKES MAKE IT ALMOST IMPOSSIBLE TO STOP THE CAR AT SPEEDS OVER 55 MPH. UNSAFE TO DRIVE. DEALER CLAIMS THAT THE PROBLEM WAS FIXED FOR THE 2004 MODELS. WHY DID IT TAKE THEM 4 YEARS TO FIX THIS TYPE OF SAFETY PROBLEM?*AK
Service brakes, Hydraulic, Mar 15, 2004
DEFECTIVE BRAKES ON A 2000 JEEP GRAND CHEROKEE. THE DEALER REPLACED THE BRAKE ROTOR'S ONCE BEFORE THE WARRANTY WAS UP. BUT THE ROTOR'S ARE WARPED AGAIN AND THE CAR ONLY HAS 25,000 MILES ON IT. SURELY, THERE IS A PROBLEM WITH THIS DESIGN WHICH COULD LEAD TO A REALL PROBLEM WHEN THE CARE IS BEING DRIVEN ON A FREEWAY? I HAVE REPLACED THE BRAKE ROTORS ON THE REAR OF THE VEHICLE MYSELF BUT NOW THE FRONT ROTORS SEEM TO BE WARPED ALSO. WITH ONLY 25,000 MILES ON THE VEHICLE THIS IS REALLY A PROBLEM. *AK
Service brakes, Hydraulic, Engine and engine cooling, Mar 10, 2004
BOUGHT 2000 JEEP GRAND CHEROKEE NEW. NOW HAS 57000 MILES ON IT. TWO MAIN PROBLEMS NOW EXIST: 1. I HAD TO HAVE BRAKES REPLACED AFTER 25000 MILES. THEY NOW NEED REPLACED AGAIN. EXTREME VEHICLE SHAKING AND VIBRATION THRU THE STEERING WHEEL. APPEARS TO BE COMMON PROB EXPERIENCED BY MANY BASED ON THE VOLUME OF COMPLAINTS I AM SEEING. DEALER WILL NOT ASSIST. CHRYSLER REP WILL NOT ASSIST. 2. EXPERIENCED LOW OIL PRESSURE READING. TOOK CAR IN FOR ANALYSIS AND THEY TELL ME ENGINE NEEDS REPLACED. GUNK BUILDUP IN ENGINE THEY SAY IS CAUSE OF PROBLEM. OIL HAS BEEN CHANGED REGULARLY. I CANNOT PROVE RECORD OF ALL OIL CHANGES, BUT IT HAS BEEN CHANGED AT REPUTABLE SERVICE CENTERS. ENGINE $5600. CHRYSLER DISTRICT UNWILLING TO ASSIST. I AM FRUSTRATED AT THEIR LACK OF COMMUNICATION, ATTITUDES, AND LACK OF QUALITY IN THIS VEHICLE. THEY TRY TO MAKE YOU FEEL LIKE A COMMON CRIMINAL AND ARE UNWILLING TO STAND BEHIND THEIR PRODUCT. THIS VEHICLE COST ABOUT $35,000 AND IT IS FAR FROM BEING WORTH THE VALUE.*AK
Service brakes, Hydraulic, Mar 6, 2004
WARPED BRAKE ROTORS. THREE SETS OF WARPED FRONT BRAKE ROTORS IN LESS THAN 36000 MILES. VEHICLE HAS SEVERE FRONT END MOVEMENT AND STEERING WHEEL SHAKE WHEN BRAKES ARE APPLIED AT SPEEDS GREATER THAN 50 MPH. IT IS UNSAFE TO OPERATE ON THE INTERSTATE BECAUSE OF THE ROTOR WARPAGE. JEEP WANTS OVER $400.00 DOLLARS TO INSTALL THE LATEST TSB TO CORRECT DEFECTIVE ROTORS BUT WILL ONLY GUARANTEE FOR 90 DAYS. IF EVER THERE WAS A NEED FOR A SAFETY RECALL, THIS IS IT. JEEP SHOULD INSTALL THEIR LATEST TSB (HOPEFULLY IT IS A TRUE FIX FOR THE DESIGN/DEFECTIVE ROTORS) AND BE HELD ACCOUNTABLE THAT IT HAS CORRECTED THE PROBLEM WITH THE GRAND CHEROKEE BRAKING SYSTEM. *JB
Service brakes, Hydraulic, Mar 4, 2004
CONSUMER COMPLAINED ABOUT A BRAKE PROBLEM. THIS PROBLEM INCLUDED PREMATURE WARPING OF BRAKE ROTORS AND CALIPERS. ROTORS WERE REPLACED ON THREE SEPARATE OCCASIONS. *AK
Suspension, Service brakes, Hydraulic, Latches/locks/linkages, Feb 28, 2004
I BOUGHT THE 2000 JEEP GRAND CHEROKEE CAR BRAND NEW, ONE YEAR LATER WE HAD TO HAVE THE ROTORS REPLACED, SIX MONTHS LATER WE HAD TO REPLACE THE BRAKE PADS. SIX MONTHS AFTER THAT, THE AUTOMATIC DOOR LOCK ON THE DIVER'S SIDE STARTED MAKING LOUD SCREECHING NOISES WHENEVER YOU LOCK AND UNLOCK THE DOOR, A DEALER LOOKED AT IT AND ESTIMATED $700 TO HAVE IT REPAIRED. WE'VE BEEN HAVING FRON SUSPENSION PROBLEMS, AND THE TRANSMISSION MAKES A HUMMING SOUND WHEN IT'S IN REVERSE. WHAT'S NEXT?*AK
Service brakes, Hydraulic, Feb 27, 2004
I HAVE A 2000 JEEP GRAND CHEROKEE AND WHEN BRAKING AT SPEEDS RANGING FROM 30MPH (CITY DRIVING) TO 50MPH(HIGHWAY DRIVING) THE BRAKES STARTED PULSATIING AND THE STEERING WHEEL STARTED SHUDDERING VIOLENTLY.*AK THIS HAS HAPPEN TO MY SUV TWRICE BEFORE AROUND SIX MONTHS AFTER I PURCHASED THE VEHICLE. THE FIRST TIME IT HAPPEN I WASN'T AWARE OF HOW TO OBTAIN THIS INFO AND I PAID FOR REPAIRMENT(LEARNING CURVE). THE SECOND TIME THE PROBLEM REOCCURRED I FOUND NHTSA AND THE PROPER TSB, ARMED WITH THAT DOCUMENTATION I WENT BACK TO SAME DEALER THEY SAID THEY FIXED THE PROBLEM AT NO CHARGE TSB BULLETON HELP ALOT, WELL AS GOD BE MY WITNESS IT IS HAPPENING AGAIN AS OF RIGHT NOW. I WENT BACK TO THE SAME DEALER WITH DOCUMENTATIONS (HISTORY OF SAME REPAIRS) THEY WANT TO CHARGE ME TO GET IT REPAIRED. I TOLD THEM I WASN'T PAYING JACK I DIDN'T PAY ON THE SECOND TIME IT HAPPEN WHY NOW, ANYWHY I TOLD THE SERVICE ADVISOR THAT I WANT IT IN WRITTING THAT THEY ARE NOT GOING TO HONOR THE TSB AS FAR AS NO CHARGE TO ME THE CLIENT. I FEEL WHY SHOULD I BE LIABIEL FOR THEIR DESIGN FLAW. *AK
Service brakes, Hydraulic, Feb 21, 2004
AT ABOUT 30K MILES STARTED TO HAVE A SHIMMY FROM THE FRONT END WHEN APPLYING BRAKES. TOOK TO DEALER AND THEY ADVISED BRAKES ARE 'WEAR' ITEMS AND WOULDN'T CORRECT. ENDED UP BUYING 'UPGRADED' FACTORY BRAKE CALIPERS FOR THE FRONT AND AFTERMARKET ROTORS TO CORRECT THE PROBLEM. CAW. *JB
Service brakes, Hydraulic, Equipment, Feb 15, 2004
I HAVE A 2000 JEEP GRAND CHEROKEE LAREDO.I HAVE HAD THE ROTORS REPLACED FOUR TIMES IN UNDER ONE. I FEEL THAT THIS PROBLEM SHOULD BE ADDRESSED BY DC AS A RECALL. I 'VE TRIED TO GET THE TSB ( TECHNICAL SERVICE BULLITAN) DONE FOR FREE BEING THAT THIS IS AN ONGOING PROBLEM WITH THSE VEHICHLES AND I WAS DENIED.*AK
Service brakes, Hydraulic, Feb 11, 2004
WHILE DRIVING AT 50 MPH AND APPLYING BRAKES TO SLOWDOWN THERE WAS VIBRATION IN THE STEERING WHEEL. DEALER INSPECTED VEHICLE SEVERAL TIMES, BUT COULD NOT DUPLICATE OR CORRECT THE PROBLEM. *AK
Service brakes, Hydraulic, Feb 6, 2004
MY 2000 JEEP GRAND CHEROKEE HAS EXPERIENCED BRAKING FAILURES ON AS A RESULT OF FRONT ROTOR DEFECTS. ON TWO OCCASIONS THE FRONT ROTORS WERE REPAIRED BY A JEEP DEALER. IN THE FIRST INSTANCE, THE ROTORS WERE EXCESSIVELY WARPED CAUSING SEVERE FRONT END VIBRATION THAT PRODUCED LOSS OF STEERING AND BRAKING. IN THE SECOND INSTANCE, AND 15000 MILES LATER, THE CONDITION REOCCURRED. IN THIS SECOND CASE, THE DEALER FOUND THE ROTORS TO BE WARPED AGAIN AND REPLACED BOTH THE ROTORS AND THE CALIPERS. ALTHOUGH THE DEALER PLACED THE BLAME ON THE DRIVER, I HAVE HEARD OTHER YEAR 2000 JEEP GRAND CHEROKEE OWNERS COMPLAIN OF IDENTICAL ROTOR FAILURES. IN BOTH CASES, THE DEALER SERVICE AGENT ACKNOWLEDGED THE PROBLEM BUT WOULD NOT TAKE RESPONSIBILITY ALTHOUGH OFFERING A DISCOUNTED REPAIR COST.*AK
Service brakes, Hydraulic, Feb 3, 2004
MY 2000 JEEP GRAND CHEROKEE HAS HAD ITS ROTORS RESURFACED OOR REPLACE FOUR TIMES IN LESS THAN 50,000 MILES. AN OBVIOUS DEFECT THAT DC HAS ACKNOWLEDGED WITH A SERVICE BULLITEN,BUT NO RECALL. WARPED ROTRS ARE A SERIOUS SAFETY/HANDLING/STOPPING ISSUE AT HWY SPEEDS. PLEASE FORCE A RECALL.*AK
Service brakes, Hydraulic, Jan 27, 2004
WHEN DEPRESSING THE BRAKE PEDAL, THE FRONT END OF THE VEHICLE VIBRATED. THE DEALER REPLACED THE FRONT BRAKES. *AK *SC *JB
Service brakes, Hydraulic, Jan 15, 2004
FRONT BRAKE ROTORS HAVE WARPED BADLY AT 38,000 MILES AND AGAIN AT 49,000 MILES. DEALER CLAIMS THAT PROBLEM IS NOT COVERED BY WARRANTY. CAR HAS BEEN DRIVEN A MIX OF CITY AND HIGHWAY MILES. NO OFF-ROAD DRIVING.
Service brakes, Hydraulic, Jan 15, 2004
THE CALIPERS DAMAGED THE ROTORS WHICH CAUSED THE VEHICLE TO SPIN OUT WHEN TRYING TO BRAKE. THE DEALER INFORMED THE CONSUMER THERE WERE NEWLY DESIGNED CALIPERS THAT COULD BE INSTALLED AT THE CONSUMERS EXPENSE. PLEASE PROVIDE FURTHER DETAILS. *JB
Service brakes, Air, Power train, Electrical system, Jan 13, 2004
I HAVE A 2000 JEEP GRAND CHEROKEE LAREDO. IN EARLY DECEMBER I WAS DRIVING THE VEHICLE WHEN MY ENGINE LIGHT ILLUMINATED. I IMMEDIATELY CALLED MY MECHANIC, WHO HAPPENS TO WORK FOR MIDAS. HE TOLD ME TO BRING IT IN RIGHT AWAY. BECAUSE I LIVE CLOSER TO MIDAS THAN ANY JEEP DEALER, AND BECAUSE OF THE SERVICE I HAVE RECEIVED IN THE PAST FROM JEEP/CHRYSLER, I TOOK IT TO MY MECHANIC. HE ADVISED ME I HAD A BLOWN HEAD GASKET. I RECEIVED AN ESTIMATE FROM HIM AND HE ALSO ADVISED ME THAT THE DEALERSHIP WOULD BE CONSIDERABLY MORE EXPENSIVE, I ALLOWED HIM TO REPAIR THE VEHICLE. AFTER THE REPAIRS WERE COMPLETE, I TALKED TO MY MECHANIC AND HE ADVISED ME TO CONTACT CHRYSLER/JEEP AND ASK FOR REIMBURSEMENT. HERE IN LIES THE COMPLAINT. WHEN I CONTACTED THE DEALERSHIP, BOB DANCE JEEP IN ORALNDO, I WAS TOLD THERE WAS NOTHING THEY COULD DO TO HELP BECAUSE IT WAS MY FAULT I DROVE THE VEHICLE "HOT". I EXPLAINED THE REASONS I TOOK IT TO MY MECHANIC AS OPPOSED TO THE DEALER AND I WAS TOLD SO SORRY. I THEN TRY TO CONTACT THE WARRANTY PEOPLE FOR THE VEHICLE. I WAS TOLD I ONLY HAD A 3YEAR 36,000 MILE WARRANTY AND THAT I WASN'T ABLE TO DO ANYTHING ABOUT IT. THE VEHICLE HAD 49,000 MILES AT THE TIME OF REPAIR. I ASKED IF I WOULD BE ALLOWED TO PURCHASE AN EXTENDED WARRANTY AND WAS RUDELY TOLD NO. THIS IS ONLY ONE EXAMPLE OF THE CUSTOMER SERVICE I HAVE RECEIVED SINCE PURCHASING THIS VEHICLE IN JULY 2000. I HAVE ALSO REPLACED THE TRANSMISSION, TWO BATERIES, REPAIRED THE WINDOW WHICH DID NOT WORK AND HAD THE ROTORS CUT THREE TIME. WHEN I SPOKE TO CHRYSLER HEADQUARTERS, I WAS NOT SURPRISED TO RECEIVE THE SAME RESPONSE. I WAS TOLD BECAUSE THE WORK WAS DONE BY AN INDEPENDENT GARAGE,MIDAS, I WAS NOT ENTITLED TO ANY TYPE OF REIMBURSEMENT, PERIOD. I DON"T TRUST JEEP/CHRYSLER. I DON'T WANT THEM WORKING ON MY VEHICLE. SOMEONE PLEASE HELP ME!!
Service brakes, Hydraulic, Jan 5, 2004
2000 JEEP GRAND CHEROKEE. OWNED IT 10 MONTHS AND IT HAS BEEN IN THE DEALERS 4 TIMES FOR BRAKE SHUDDERING AT LOW AND HIGH SPEEDS. *AK
Service brakes, Hydraulic, Jan 1, 2004
BRAKING SYSTEM ON 2000 JEEP GRAND CHEROKEE.THE BRAKES ARE WARPPING BADLY CAUSING THE ABS TO KICK IN IN SNOW AND ICE BEFORE NEEDED.THE DEALER IN PUYALLUP KNOWS THE EXACT PROBLEM CLAIMING TO FIX IT REQUIRES THE CALIPERS/ ROTORS TO BE UPGRADED TO A 2003 MODEL.THE VEHICLE HAS 52,000 MILES WHILE THE PADS STILL HAVE 50% LEFT.THIS PROBLEM HAS BECOME INCREASING WORSE TO A POINT WE NO LONGER DRIVE IT TO MOUNTAINS. PLEASE ADVISE .*AK
Service brakes, Hydraulic, Dec 29, 2003
THIS WAS A DECENT TRUCK WHILE UNDER WARRANTY. SINCE STANDARD WARRANTY HAS ENDED HAVE HAD NUMEROUS ROTORS AND PADS ABOUT 8000 MILES EACH (3) TIMES. STEREO SPEAKERS (INFINITY) 2 PAIR. NOW ALL POWER LOCKS AND ACTUATORS ARE BAD, ALONG WITH A GRINDING NOISE WHEN YOU PUT THE THING IN REVERSE. RESPONSE FROM DEALER (2) AND THE DIAMLER. NORMAL , WEAR AND TEAR, COULD NOT DUPLICATE. I HAVE SPENT ABOUT 3500.00 ON THIS VEHICLE ON JUST GARBAGE FAILURES, NOT TO MENTION PM'S. THIS VEHICLE ONLY HAS 71000 MILES ON IT AND WAS BOUGHT NEW. THIS IS THE 3RD AND LAST DODGE PRODUCT I WILL OWN.*AK
Service brakes, Hydraulic, Dec 17, 2003
2000 JEEP CHEROKEE - BRAKE PULSATION - DEALER REFUSES TO CORRECT - BRAKES REPLACED, ROTORS RESURFACED 3X SINCE BOUGHT BY DEALER. *AK
Service brakes, Hydraulic, Dec 16, 2003
I OWN A 2000 GRAND CHEROKEE LIMITED . THIS IS THE 3RD TIME IN THREE YEARS I HAVE HAD TO HAVE THE VEHICLE IN FOR BRAKE PROBLEMS. THE CAR SHAKES VIOLENTLY WHEN STOPPING FOROM HIG H SPEEDS THIS CAN BE VERY DANGEROUS TO ALL DRIVERS. THE DEALER SAYS IT IS BAD ROTORS AND JEEP IS AWARE OF THE PROBLEMS AND REFUSES TO CORRECT IT. I KNOW IA AM NOT THE ONLY ONE SINC I HAVE SEEN MANY COMPLAINTS ABOUT THIS ISSUE.
Service brakes, Hydraulic, Dec 15, 2003
VIBRATION I THE STEERING WHEEL DUE TO PULSING OF THE FRONT BRAKING SYSTEM.*AK
Service brakes, Hydraulic, Dec 11, 2003
THE 1999-2000 (AT LEAST) MODEL YEARS OF THE JEEP GRAND CHEROKEE HAVE A SOFTER METAL USED IN THE BRAKES. THIS CAUSES THE DRIVER TO HAVE THE SENSATION THAT THE VEHICLE WILL NOT STOP IN TIME TO AVOID A COLLISION. I EXPERIENCE THIS MYSELF. THE BRAKES WEAR UNEVENLY AND ALSO CAUSE THE VEHICLE TO LOPE OR BUGGY WHEN STOPPING. MY VEHICLE WAS IN FOR A MAJOR SERVICE YESTERDAY AND I ASKED THE SERVICE DEPARTMENT PERSONNEL TO CHECK ON THE STATUS OF ANY TYPE OF A RECALL. A FACTORY REP WAS PRESENT AT THAT DEALERSHIP AT THE TIME AND WAS ASKED ABOUT THIS SITUATION AND THEY WERE ADVISED BY THE REP THAT THERE WOULD BE NO TYPE OF RECALL AT ALL. WHEN THE SERVICE DEPARTMENT PERSONNEL STATED TO THE REP THAT HE/SHE WAS AWARE THAT THIS NEEDED TO BE FIXED, THIS PERSON'S RESPONSE WAS "NO I DON'T".*AK