2000 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 1,829 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2000 reports, 136 involved a crash and 58 involved a fire. 118 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyJul 17, 2000
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. SOME OF THESE VEHICLES MAY HAVE BEEN BUILT WITH FUEL TANKS WITH SUSPECT VENT TUBE WELDS.
SEPARATION OF THE VENT TUBE WELD COULD RESULT IN A FUEL LEAK. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL REPLACE ANY FUEL TANKS BUILT IN THE SUSPECT TIME PERIOD. THE VEHICLE WILL BE INSPECTED AND IF THE BAR CODE ON THE FUEL TANK INDICATES THAT THE TANK WAS BUILT DURING THE SUSPECT PERIOD, IT WILL BE REPLACED.
Campaign 00V195000 on NHTSA.gov
Seat beltsFeb 4, 2000
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE SEAT BELT SHOULDER HEIGHT ADJUSTABLE TURNING LOOP (ATL) TOP MOUNTING BOLT WAS INADEQUATELY MANUFACTURED.
THE AFFECTED MOUNTING BOLTS MAY NOT WITHSTAND SUFFICIENT FORCE TO FUNCTION PROPERLY IN CERTAIN IMPACT SITUATIONS, INCREASING THE RISK OF INJURY TO A BELTED OCCUPANT.
DEALERS WILL REPLACE THE SHOULDER BELT HEIGHT ADJUSTER MOUNTING BOLTS.
Campaign 00V034000 on NHTSA.gov
Air bags, frontalDec 2, 1999
VEHICLE DESCRIPTION: PASSENGER AND SPORT UTILITY VEHICLES. THE PASSENGER AIR BAG INFLATOR ASSEMBLY CONTAINS AN INCORRECT INFLATOR CHARGE AMOUNT.
THIS CONDITION COULD INCREASE THE RISK OF A PASSENGER OCCUPANT INJURY UNDER CERTAIN ACCIDENT CONDITIONS.
DEALERS WILL REPLACE THE AIR BAG MODULE WITH A CORRECT MODULE.
Campaign 99V343000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Nov 4, 1999
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. SOME STEERING GEAR UNITS WERE ASSEMBLED WITH INTERNAL END-OF-TRAVEL-STOPS THAT MISSED THE HEAT TREAT PROCESS, RESULTING IN SOFT INTERNAL TRAVEL STOPS.
THIS COULD RESULT IN STICKING, BINDING, OR SEIZING OF THE STEERING GEAR.
DEALERS WILL REPLACE THE STEERING GEAR ON INVOLVED VEHICLES.
Campaign 99V312000 on NHTSA.gov
Representative owner complaints
1,829 reports, newest first.
Service brakes, Hydraulic, Power train, Nov 23, 2003
DISC BRAKES CONTINUALLY NEED WORK. ROTORS WARP AND MUST BE TURNED EVERY 10,000 MILES! NOW THE AUTOMATIC TRANSMISSION WON'T SHIFT OUT OF 2ND GEAR UNTIL THE CAR IS WARMED UP. WHAT NEXT? THE BRAKE MAINTENANCE ALONE HAS COST ME NEARLY $2,000. THIS IS A $30,000 VEHICLE AND SHOULD NOT REQUIRE THIS MUCH MAINTENANCE! *LA
Service brakes, Hydraulic, Nov 10, 2003
WHILE DRIVING 65 MPH AND WHEN DEPRESSING THE BRAKES VEHICLE SHOOK VIOLENTLY. VEHICLE WAS TAKEN TO DEALER, WHO INFORMED CONSUMER THAT A BRAKE PROBLEM WAS EVIDENT, DEALER REFUSED TO FIX THE PROBLEM. *AK
Engine and engine cooling, Nov 6, 2003
WHEN PUTTING VEHICLE IN REVERSE IT STALLED. TOOK VEHICLE TO DEALER, AND DEALER FOUND SLUDGE BUILD UP IN THE ENGINE. CONSUMER BELIEVED THAT PROBLEM WAS THE SAME AS STATED IN RECALL 02V104000 CONCERNING MANIFOLD DEBRIS ACCUMULATION. *AK
Service brakes, Hydraulic, Nov 4, 2003
I OWN A 2000 JEEP GRAND CHEEROKEE WITH 52,000 MILES. TODAY I BROUGHT THE VEHICLE IN FOR THE 4TH TIME TO HAVE THE ROTORS RESURFACED DUE TO WARPING. THE DEALERSHIP HAS ALSO REPLACED THE CALIPERS AND PADS ON THE FRONT AND BACK OF MY VEHICLE. THE DEALER IS VERY AWARE OF THE PROBLEM AND SAID IT IS ONLY A MATTER OF TIME UNTIL THE BRAKES ARE RECALLED. IN THE MEANTIME, I AM DRIVING AN UNSAFE VEHICLE.*AK
Suspension, Engine and engine cooling, Power train, Nov 4, 2003
I PURCHASED MY 2000 JEEP GRAND CHEROKEE IN 1999. I HAVE BEEN IN AND OUT OF THE DEALER SERVICE FOR REPEAT MAJOR PROBLEMS. MY TIRE SQUEAKED LOUDLY WHILE DRIVING AND AFTER A YEAR OF NOT FINDING THE PROBLEM, AND FIXING WHAT THEY THOUGHT WAS THE PROBLEM THE LEFT FRONT WHEEL BEARING WAS REPLACED AND SOLVED THAT PROBLEM. DURING THE PROBLEM WITH THE SQUEAK THEY INFORMED ME THAT THE TRANSFER CASE HAD A PROBLEM AND THE SOLUTION WAS TO DRAIN AND REFILL THE 4WD TRANSFER CASE FLUID, I HAD THEM COMPLETE THE SERVICE. ALSO DURING MY CARGO DOOR WOULD NOT OPEN NEITHER WOULD THE WINDOW, THEY REPLACED THE LATCH LIFT. THE NEXT PROBLEM WAS THAT I WAS NOTICING SMOKE COMING FROM UNDERNEATH MY HOOD. I BROUGHT THAT TO THEIR ATTENTION AND THEY NOTICE A FLUID LEAK AND HAD TO REPLACE MY CYLINDER HEAD GASKET. THE SMOKE WAS STILL THERE AFTER THAT EFFORT AND NOW MY TRANSMISSION HAS WENT OUT. I NEED AN OVERHAUL TRANSMISSION THAT WILL COST $1800.00 BECAUSE NOW IT'S OUT OF WARRANTY. WHEN I CALLED THE DEALERSHIP THEY MADE IT SEEM AS IF I DID NOT TAKE CARE OF MY VEHICLE. WHEN MY JEEP NEEDS SERVICING I ALWAYS WENT TO THE DEALERSHIP (5 STAR) SO THEY CAN HELP ME TAKE CARE OF MY INVESTMENT. ANY NEEDED REPAIR THAT WAS REQUESTED I HAD DONE. MY JEEP ONLY HAS 57,000 MILES ON IT. THE CRYSLER COMPANY HAS MOST DEFINITELY LOST A CUSTOMER.*AK
Structure, Nov 3, 2003
WHILE CONSUMER WAS LOOKING UNDER THE HOOD THE HOOD FELL AND HIT THE CONSUMER ON THE BACK. DEALER DETERMINED THAT THE STRUTS BROKE AND REPLACED THEM. *AK
Vehicle speed control, Nov 2, 2003, crash
I WAS PULLING INTO A PARKING PLACE AT WORK. I HAD JUST TURNED LEFT INTO THE PARKING LOT AND HAD APPLIED THE BRAKE TO SLOW. I MOVED ABOUT FIVE PARKING SPOTS UP AND APPLYING MY BRAKE AGAIN TURNED INTO THE PARKING. DURING THIS TIME I HAD NOT TAKEN MY FOOT OFF OF THE BRAKE PEDAL, ONLY DECREASED THE PRESSURE. WHEN I APPLIED PRESSURE TO COME TO A FULL STOP THE CAR SUDDENLY SOUNDED LIKE A JET ENGINE AND TOOK OFF, GOING THROUGH A BRICK WALL, TRAVELING ACROSS ABOUT TWELVE TO TWENTY FEET OF YARD AND PLOWED INTO THE SIDE OF A HOUSE. I KNOW THAT MY FOOT WAS FIRMLY ON THE BRAKE AND NOT NEAR THE ACCELERATOR PEDAL. NEEDLESS TO SAY I AM EXTREMELY AFRAID TO DRIVE THIS CAR. I HAD PURCHASED THIS 2000 JEEP GRAND CHEROKEE FROM A CHRYSLER DEALER ON APRIL 16, 2003 AND FOR THE FIRST SIX MONTHS HAD NO PROBLEMS WITH THE VEHICLE. *LA
Service brakes, Hydraulic, Oct 30, 2003
FRONT ROTORS AND BRAKES HAVE BEEN REPLACED 3 TIMES IN 3 YEARS SECONDARY TO DANGEROUS AND EXCESSIVE VIBRATION AT BRAKING.*AK
Air bags, Oct 28, 2003, crash
WHILE DRIVING 73 MPH VEHICLE HIT A DEER ON THE ROAD AND THE FRONT AIR BAGS DID NOT DEPLOY. DEALER HAD TO REPLACE THE ENTIRE FRONT END. *AK
Power train, Visibility, Oct 25, 2003
I PURCHASED A 2000 JEEP GRAND CHEROKEE LAREDO IN AUGUST 2000. YESTERDAY, MY TRANSMISSION FAILED AND WOULD JERK WHEN SHIFTED INTO REVERSE. TODAY, I CONTACTED THE DEALERSHIP AND WAS BASICALLY TOLD "TOO BAD," BECAUSE MY WARRANTY WAS EXPIRED. I ASKED TO SPEAK TO THE GENTLEMAN THAT SOLD ME THE JEEP, WAS PLACED ON HOLD FOR SEVERAL MINUTES AND THEN TRANSFERRED TO SOMEONE ELSE'S VOICE MAIL. MY JEEP IS 3 YEARS OLD AND HAS 60,000 MILES ON IT (TRANSMISSION FAILURE!!!--I'VE HAD VEHICLES FOR 10 YEARS WITH NO TRANSMISSION PROBLEMS AND THREE TIMES AS MANY MILES). THE BUSINESS MANAGER STATED THAT SHE HAD SEEN VEHICLES WITH 3,000 MILES ON THEM FAIL (BETTER WATCH OUT). THE ESTIMATED COST TO FIX THE TRANSMISSION $1650. I PURCHASED THIS VEHICLE NEW FOR RELIABLE TRANSPORTATION AND HAVE HAD PROBLEMS EVER SINCE. I HAVE ALSO HAD PROBLEMS WITH THE BRAKES AND HAD TO GET THE FRONT ROTORS REPLACED AS THEY WERE WARPED. MY BACK WINDSHIELD WIPER HESITATES BEFORE STARTING. IT IS SOMETIMES HARD TO START AND THAT HAS BEEN HAPPENING SINCE SHORTLY AFTER PURCHASE. STAFF AT THE DEALERSHIPS ARE RUDE AND UNRESPONSIVE WHEN NOTIFIED OF PROBLEMS. STAFF AT THE DEALERSHIP INFORMED ME THAT REPAIRS ON MY JEEP FOR A WIRING PROBLEM WOULD TAKE 3 DAYS, AND THEY ORDERED THE WRONG PARTS AND KEPT MY JEEP FOR OVER 2 WEEKS (AND THEN I HAD TO TAKE IT BACK THE NEXT DAY DUE TO WIRING PROBLEMS). I ALSO HOPE CHRYSLER IS AWARE THAT THEY HAVE JUST LOST A LOYAL JEEP OWNER/FAN. I WILL NEVER PURCHASE ANOTHER JEEP AND WILL CERTAINLY NOT RECOMMEND IT TO ANYONE. I CAN'T WAIT TO GET RID OF THIS PIECE OF CRAP. *LA
Suspension, Oct 23, 2003
WHEN MAKING LEFT TURNS STEERING WHEEL BECOME VERY STIFF. TOOK VEHICLE TO DEALERSHIP, AND WAS INFORMED BY THE MECHANIC THAT WRONG FRONT CONTROL ARM WAS INSTALLED, AND WOULD NEED TO BE REPLACED WITH THE CORRECT CONTROL ARM. *AK
Service brakes, Hydraulic, Oct 23, 2003
I PURCHASED MY 2000 JEEP GRAND CHE. LAREDO BRAND NEW IN 2000. VIN # [XXX]. SINCE THAT PURCHASE WE HAVE HAD NOTHING BUT TROUBLE WITH THE BRAKES. THE ROTORS WERE REPLACED BEFORE IT HAD 12,000 MILES AND HAVE BEEN TURNED SEVERAL OTHER TIMES. BRAKE PADS WEAR OUT AS QUICKLY AS WE CAN GET THEM ON. NOW ON 10-23-03, WE TOOK THE JEEP INTO A LOCAL SERVICE SHOP FOR AN OIL CHANGE AND TIRE ROTATION. THEY INFORMED US THAT THE ROTORS NEED REPLACING AGAIN AND ALL FOUR WHEELS NEED PADS. THEY TOLD US THAT THERE IS A SERVICE BULLETIN FROM JEEP ABOUT THIS PROBLEM. THEY SAID THEY CALLED THE LOCAL JEEP DEALERSHIP AND WERE TOLD THAT THERE IS A KIT AVAILABLE TO FIX THE ROTOR AND BRAKE PROBLEMS. THE KIT TO FIX THE PROBLEM WILL COST US $470.00. WE FEEL THAT THIS BRAKE PROBLEM IS JEEP'S FAULT THROUGH HAVING A POORLY DESIGNED BRAKING SYSTEM. THE COMPLAINTS ABOUT THE JEEP'S BRAKES AND ROTORS STARTED FROM THE FIRST DAY SOMEONE PURCHASED A 2000 JEEP GRAND CHEROKEE. WE FEEL THAT WE SHOULD NOT HAVE TO PAY FOR THE KIT. JEEP SHOULD MAKE THE KIT FREE OF CHARGE DUE TO THEIR KNOWING THIS PROBLEM EXISTED FROM DAY ONE. WE HAVE ALREADY PUT ENOUGH MONEY INTO TRYING TO FIX THIS BRAKING DEFECT. I CONTACTED THE JEEP HOTLINE TODAY AND THEY SAID THAT THE COST WOULD BE OURS. IT WAS NOT A RECALL, JUST A SERVICE BULLETIN ABOUT THE KIT. JEEP NEEDS TO STEP UP TO THE PLATE AND DO THE RIGHT THING OR NHTSA SHOULD GET OFF THEIR HANDS ON THIS MATTER AND ORDER JEEP TO DO A RECALL AND INSTALL THE KITS. THIS IS NOT A NEW SITUATION AND NHTSA NEEDS TO STEP IN, THESE ARE THE BRAKES OF OUR CAR. DO WE HAVE TO DIE BEFORE SOMETHING IS DONE. *LA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Oct 22, 2003
WHEN MAKING A RIGHT OR LEFT TURN ,THE STEERING WHEEL DID NOT COME BACK AUTOMATICALLY. THE DEALER ATTEMPTED TO REPAIR THE VEHICLE FOUR TIMES BUT WAS NOT SUCCESSFUL. THE CAUSE OF THE PROBLEM HAD NOT BEEN DETERMINED. *AK THE SERVICE DEALER HAD DONE EVERYTHING THAT THE MANUFACTURER SAID TO DO IN ORDER TO REMEDY THE PROBLEM BUT THE PROBLEM REMAINED THE SAME. *SCC *JB
Service brakes, Hydraulic, Oct 20, 2003
BRAKE ROTORS OVERHEAT, CAUSE VIBRATION IN CAR. HARD TO HANDLE WHEN BRAKING, ROTORS WARP. DEALER HAS HAD TO REPLACE ROTORS AND PADS 4 TIMES. *LA
Power train, Oct 16, 2003, crash
WHILE VEHICLE WAS PARKED IN THE PARKING LOT WITH ENGINE STILL RUNNING TRANSMISSION JUMPED OUT OF GEAR, VEHICLE ROLLED BACKWARD, AND HIT ANOTHER VEHICLE. BOTH VEHICLES WERE DAMAGED. *AK
Electrical system, Oct 15, 2003, crash
MY MOM BOUGHT A JEEP GRAND CHEROKEE, 2000. ON JULY 25 WE WENT INTO TOWN TO THE HARDWARE STORE, MY SISTER AND HER GRANDDAUGHTER STAYED IN THE CAR WITH THE AIR CONDIDTION ON AND THE ENGINE RUNNING. WE WERE (MOM AND I) GONE 7-8 MINUTES, AND WHEN WE GOT BACK IN THE CAR; PUT THE SEAT BELTS ON, PUT MY FOOT ON THE BRAKE AND PUT THE JEEP IN REVERSE AND WE TOOK OFF BACKWARDS ACROSS THE NAYLORS PARKING LOT ACROSS THIRD STREET, UP AND OVER THE CURB, WENT BETWEEN TWO TREES INTO THE PARKING LOT BETWEEN THE FIRE STATION AND CITY HALL WHERE WE HIT A PARKED CAR AND THE PARKED CAR HIT A TELEPHONE GUIDE WIRE, WE HIT A TREE THAT FINALLY STOPPED US. AFTER DOING SOME RESEARCH ON THE COMPUTER I KNOW THIS IS NOT THE FIRST TIME THIS HAS HAPPENED WITH POWERING UNCONTROLLABLY BACKWARDS WITH THE JEEP GRAND CHEROKEES. THE WITNESSES STATED WE WERE GOING ABOUT 30 MILES AN HOUR BACKWARDS. I TRIED TO USE THE BRAKES BUT IT WAS OUT OF CONTROL. I REPORTED THIS TO CHRYSLER AND THEY DID AN INVESTIGATION DENYING MY CLAIM. *LA
Service brakes, Hydraulic, Oct 14, 2003
CONSUMER STATED WHILE APPLYING FORCE TO BRAKES FRONT END OF VEHICLE DROPPED TO GROUND DUE TO OUT OF ROUND ROTORS. *AK
Service brakes, Hydraulic, Oct 10, 2003
RECENTLY PURCHASED 2000 JEEP GRAND CHEROKEE LAREDO. THE BRAKE ROTORS WERE WARPED, AND PAID TO HAVE THEM RESURFACED. THE ROTORS IMMEDIATELY WARPED AGAIN, AND I HAD ANOTHER SHOP REPLACE THEM WITH OEM ROTORS. THE VEHICLE STILL EXHIBITS UNSAFE BEHAVIOR UNDER EVEN MODERATE BRAKING CONDITIONS, AND I HAVE NO MONEY LEFT FOR ROTOR REPAIRS. I NOW FIND MYSELF AVOIDING BRAKING (RIDICULOUS I KNOW) IN ORDER TO ESCAPE THE NOISE AND VEHICLE SHAKING. DEALERSHIP STATES IT'S A COMMON RECURRING PROBLEM, BUT CHRYSLER WILL NOT RECALL. SEEMS LIKE A COMPLAINT IS IN ORDER. THANKS. *LA
Service brakes, Hydraulic, Oct 8, 2003
DESIGN FLAW IN DEGRADATION OF THE SEALS ON THE DRUM OF THE VEHICLE'S ANTI-LOCK BRAKING SYSTEM.*MR THIS ALLOWED MORE MOISTURE INTO THE DRUMS, CAUSING UNPREDICTABLE LOCKING OF THE VEHICLE'S REAR BRAKES. SUCH LOCKING COULD CAUSE DRIVER TO LOSE CONTROL. CONSUMER MADE MANY ATTEMPTS TO FIND A RESOLUTION WITH JEEP AND LOCAL DEALERSHIPS AND THE CUSTOMER SERVICE DIVISION, TO NO AVAIL. THE DEALERSHIPS ADMITTED THE PROBLEM WAS ENDEMIC TO THE DESIGN AND REPLACING THE BRAKES WOULDN'T ELIMINATE THE PROBLEM- IT WOULD COME BACK IN TIME. THEY ADMITTED IT'S AN INHERENT FEATURE, BUT STATED THEY HAVE NO PLANS TO ATTEMPT TO RECTIFY IT. OTHER THAN THE BRAKE PROBLEM, THE CONSUMER WAS PLEASED WITH THE PURCHASE. *PH *JB
Latches/locks/linkages, Oct 7, 2003
I HAVE TAKEN MY 2000 GRAND CHEROKEE TWICE THIS YEAR FOR REPLACEMENT OF THE "ACTUATOR" AND THE DOOR LATCH. THIS AFFECTED BOTH DOORS ON THE PASSENGER SIDE OF THE VEHICLE AND IS NOW MOVING TO THE DRIVERS SIDE. THE LOCK WILL MAKE AN AWFUL SOUND WHILE LOCKING AND UNLOCKING. IT WILL EVENTUALLY FREEZE UP AND NEITHER LOCK OR UNLOCK. EACH TIME COVERED UNDER EXTENDED WARRANTY ALTHOUGH PAID A DEDUCTIBLE. THE DEALER WILL NOT REPLACE ALL AT ONCE SINCE THEY HAVE NOT GONE "BAD" YET. THUS FAR ONLY 3 OUT OF 5 DOORS ARE DAMAGED. *LA
Seats, Oct 6, 2003
FRONT DRIVER'S SEAT OF 2000 JEEP CHEROKEE SPORT HAD FAILURE IN BRACKET HOLDING ON THE LEFT FRONT AND RIGHT REAR OF DRIVERS SEAT TO THE FLOOR. *LA
Air bags, Sep 29, 2003, crash
DRIVING 2000 JEEP GRAND CHEROKEE LIMITED WHEN I WAS INVOLVED IN HEAD ON CRASH (OTHER DRIVER RAN RED LIGHT). WAS TRAVELING AT ABOUT 35 MPH. NEITHER DRIVER NOR PASSENGER AIR BAG DEPLOYED IN MY VEHICLE.
Fuel system, Gasoline, Sep 25, 2003
AFTER FILLING THE GAS TANK WITH FUEL THE DRIVER COULD SMELL A STRONG GAS SMELL INSIDE OF THE VEHICLE. THE CONSUMER MADE CONTACT WITH THE DEALERSHIP. PLEASE ADD ANY FURTHER DETAILS. *NLM
Power train, Sep 22, 2003
TRANSMISSION MAKES LOUD NOISE WHEN SHIFTING FROM PARK TO REVERSE. PROBLEM WAS INTERMITTENT WHEN VEHICLE FIRST PURCHASED. DEALER TOLD ME THIS WAS NOT A ISSUE AND THAT ALL JEEPS MADE SOME NOISE WHILE SHIFTING TO REVERSE. NOISE BECOME MORE COMMON AND LOUDER/HARDER WITH TIME. *JB
Electrical system, Sep 18, 2003
LAST AUG (2002) MY IGNITION SWITCH LOCKED UP (WOULD NOT TURN WITH KEY INSERTED). THIS STARTED OUT ONLY OCCURRING OCCASIONALLY. AFTER ABOUT 2 WEEKS IT LOCKED UP COMPLETELY AND I HAD A MECHANIC DISASSEMBLE THE SYSTEM SO I COULD DRIVE IT TO THE JEEP WARRANTY GARAGE IN SEOUL SOUTH KOREA. THEY REPLACED THE INNER IGNITION SWITCH BARREL. THE IGNITION SWITCH WORKED FINE UNTIL THIS YEAR (AUG 2003) WHEN THE EXACT SAME THING HAPPENED. NOW I'M WORKING WITH ANOTHER JEEP DEALERSHIP IN ICHEON SOUTH KOREA, TRYING TO GET THIS THING REPAIRED SO AS NOT TO RE-OCCUR. MY 3 YEAR WARRANTY RAN OUT 3 WEEKS AFTER THE SECOND MALFUNCTION AND SINCE THIS IS A RECURRING PROBLEM, I FEEL THAT THE MANUFACTURE SHOULD SUPPLY AN ENTIRE NEW IGNITION SWITCH AND ASSOCIATED COMPONENTS TO COMPLETELY REBUILD THE INNER BARREL, OUTER CASE THAT HOLDS THE BARREL, SWITCHES AND LOCKS FOR ANTI-THEFT COMPONENTS AND ANY OTHER LINKED HARDWARE. I PURCHASED THIS VEHICLE IN VIRGINIA AND WAS SUBSEQUENTLY STATIONED IN KOREA AND SHIPPED THE VEHICLE HERE AT THAT TIME. *JB