2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints: hydraulic
153 reports, newest first. Show all
Service brakes, Hydraulic, Jul 12, 2005
DT: THE CONSUMER STATES THAT THE BRAKES 2002 JEEP GRAND CHEROKEE VIBRATE AND JERK YOU ALL OVER THE ROAD AT HIGH SPEEDS ABOVE 40 MPH. EVEN AT LOW SPEEDS YOU CAN FEEL THE VIBRATION WHEN YOU APPLY THE BRAKES. THE FIRST PROBLEM WAS AT 7,986 MILES AND THE OWNER HAD TO HAVE THE BRAKE CALIPERS AND ROTORS REPLACED AS PER INSTRUCTION. THE OWNER SAID THAT THE VEHICLE WAS UNDER WARRANTY. THE SECOND PROBLEM IS AT 19,000 MILES ON THE SAME VEHICLE, THE BRAKES ARE DOING THE EXACTLY SAME THING AGAIN. THE OWNER HAS NOT HAD THE BRAKES FIXED AT THIS POINT BECAUSE THE JEEP DEALERSHIP SAID WOULD CALL THE OWNER BACK AFTER THEY TALKED TO THE FACTORY REPRESENTATIVE. THE OWNER HAS NOT TALKED TO ANY ONE AT CHRYSLER BUT CUSTOMER SERVICES AND THEY WOULD NOT GIVE THE CONSUMER ANY INFORMATION. THE OWNER FEELS LIKE THE VEHICLE WAS NOT FIXED RIGHT THE FIRST TIME. THERE ARE NOT ANY RECALLS ON THE VEHICLE. THE OWNER IS WAITING ON THE DEALERSHIP TO CALL AND TELL HIM WHAT TO DO. THE VEHICLE HAS BEEN REGULARLY MAINTAINED. *NM
Service brakes, Hydraulic, Jun 23, 2005
DT: 2002 GRAND CHEROKEE OVERLAND. THE CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP TO BE REPAIRED, BECAUSE THE BRAKE PEDAL PULSATED AND THE STEERING WHEEL VIBRATED, THE DEALERSHIP SAID THE PROBLEM WAS WITH THE BRAKE ROTORS, THE DEALER TURNED THE ROTORS ON TWO SEPARATE OCCASIONS, THE THIRD TIME THE CONSUMER TOOK IT BACK TO THE DEALER THEY REPLACED THE ROTORS, IT TEMPORARILY FIXED THE PROBLEM. THE CONSUMER CALLED CHRYSLER AFTER THE PROBLEM OCCURRED AGAIN, CHRYSLER TOLD THE CONSUMER TO TAKE IT BACK TO THE DEALER, THE DEALER SAID THAT IT STILL HAD THE SAME PROBLEM, THE DEALER CONTACTED CHRYSLER, THEY TOLD THE DEALER THAT THEY WOULD NOT REIMBURSE THEM FOR FIXING THE PROBLEM BECAUSE IT WAS NO LONGER UNDER WARRANTY, WHEN THE PROBLEM HAD FIRST OCCURRED IT WAS STILL UNDER WARRANTY AND THE DEALER FAILED TO COMPLETELY CORRECT THE PROBLEM, WHEN THE CONSUMER FIRST HAD THE PROBLEM THE DEALER HAD SAID THAT IT WAS THE ANTI-LOCK BRAKES AND THAT THE PROBLEM WAS NORMAL, DEALER HAD TALKED THE CONSUMER OUT OF HAVING ANYTHING DONE TO FIX THE PROBLEM. *JB
Service brakes, Hydraulic, Jun 23, 2005
REPEATED WARPING OF THE BRAKE ROTORS ON MY 2002 JEEP GRAND CHEROKEE, THREE TIMES IN 36,000 MILES. THIS CAUSES EXCESSIVE SHAKING WHEN BRAKING.
Service brakes, Hydraulic, Jun 10, 2005
THE FRONT BRAKE ROTORS ARE NOT BUILT STRONG ENOUGH. THEY WILL WARP WITHIN 12,000 TO 14,000 MILES, CAUSING THE FRONT END TO SHAKE VIOLENTLY WHEN THE BRAKES ARE APPLIED. THIS HAPPENS WELL BEFORE THE BRAKE PADS ARE WORN ENOUGH TO BE REPLACED. MY JEEP HAS 32,000 MILES AND HAS ALREADY GONE THROUGH TWO SETS OF ROTORS, AND WILL BE NEEDING ANOTHER SET SOON.
Service brakes, Hydraulic, Jun 3, 2005
DT: THE CONSUMER'S FRONT ROTORS AND BRAKES WARPED. THEY SEEMED TO BE REPLACED EVERY 5000 TO 7000 MILES. THE BRAKE PEDAL PULSATED AND FINALLY GAVE OUT. THE CONSUMER HAS HAD THE BRAKES AND CALIPERS REPLACED ONCE AND ROTORS 3 TIMES, AND NOW THE BRAKES AND ROTORS ARE BEING REPLACED AGAIN. THE CONSUMER HAS REPLACED BRAKES AND ROTORS AT 7913, 1906, 24654, 32334 MILES.*AK FRONT BRAKE CALIPER WERE REPLACED AT 7913 MILES.*SB *NM
Service brakes, Hydraulic, May 23, 2005
DT: CONSUMER HAD TO REPLACE BRAKES, PADS, AND ROTORS 4 TIMES IN 9,000 MILES. WHEN APPLYING BRAKES CAR WILL SHAKE VIOLENTLY. *AK
Service brakes, Hydraulic, May 23, 2005
DT: CONTACT STATES THE BRAKES PULSATE WHICH CAUSES THE VEHICLE TO SHAKE. THE BRAKES HAVE BEEN REPLACED ONCE, BUT REPAIRED 3 TIMES. THE PROBLEM CONTINUES. *AK
Service brakes, Hydraulic, May 18, 2005
DT: CONTACT STATES THE ROTORS ON THE VEHICLE WARP AND CAUSE THE VEHICLE TO SHAKE. THE ROTORS HAVE BEEN REPLACED 4 TIMES, THEY NEED TO BE REPLACED FOR THE 5TH TIME.*AK
Service brakes, Hydraulic, Apr 25, 2005
2002 JEEP GRAND CHEROKEE EXPERIENCED PROBLEMS WITH THE ROTOR AND PADS.*MR THE DEALER REPLACED THE ROTORS AND PADS AT 20000 MILES AND 29000 AT 35000 THE ROTORS HAD TO BE RESURFACED. AT 37000 THE ROTORS HAD TO BE REPLACED AGAIN. NOW AT 39000 MILES THE BRAKES ARE BECOMING A PROBLEM AGAIN. *NM
Service brakes, Hydraulic, Vehicle speed control, Apr 15, 2005, crash
WAS STOPPED AT A SERVICE STATION, WHEN I PLACED THE CAR INTO GEAR IT LURCHED BACK AS IT PASSED THROUGH REVERSE ,AND THEN WENT FORWARD AT FULL THROTTLE. THE JEEP CANNOT BE PUT INTO GEAR WITHOUT DEPRESSING THE BRAKES. THE BRAKES DID NOT HOLD WHEN THE VEHICLE WAS A FULL THROTTLE. IF I HAD NOT DRIVEN IT INTO A POLE I WOULD HAVE HIT NUMEROUS OTHER CARS. THE JEEP DEALER WAS UNABLE TO FIND ANY PROBLEM WITH THE VEHICLE. I AM VERY CERTAIN THAT I HAD MY FOOT ON THE BRAKE AND NOT ON THE ACCELERATOR.*AK
Service brakes, Hydraulic, Apr 11, 2005
WARPED BRAKE ROTORS . . . JEEP HAS A MAJOR PROBLEM WITH THIS POTENTIAL SAFETY ISSUE AND REFUSES TO ACKNOWLEDGE OR CORRECT THE PROBLEM. SHAME ON THEM FOR NOT REPLACING THEIR FAULTY PARTS.*AK
Service brakes, Hydraulic, Apr 3, 2005
VIBRATION OF THE STEERING WHEEL, FLOOR, SEAT, INSTRUMENT PANEL & FMINOR PEDAL PULSATION (BRAKE ROUGHESS) UNDER LIGHT TO MODERATE PEDAL APPLICATION. THIS CONDITION MAY BE CASUED BY THICKNESS VARIATION OF THE BRAKE ROTOR SYSTEM. TO CORRECT THIS PROBLEM BRAKES & CALIPERS MUST BE REPLACED. I FEEL THAT ANYTHING HAVING TO DO WITH THE BRAKES ON A VEHICLE SHOULD BE THE RESPONSIBILITY OF THE VEHICLE MANUFACTURE TO CORRECT. I CONSIDER BRAKES A LIFE/DEATH SITUATION. THERE IS A TECHNICAL SERVICE BULLETIN FROM JEEP # 05-0036-02 REV. B, DATE 12/16/2002.*AK
Service brakes, Hydraulic, Mar 30, 2005
AT 15000 MILES THE ROTORS WARPED. AS A RESULT, WHEN APPLYING THE BRAKES THE FRONT END SHOOK VIOLENTLY. THE PART WAS REPLACED THREE TIMES. HOWEVER, PROBLEM RECURRED. *AK CONSUMER WAS TOLD BY JEEP THAT THIS IS A PROBLEM IN ALL GRAND CHEROKEE SINCE 1999 AND THAT THERE IS NO FIX (AFTER MARKET ROTOR WILL NOT FIX THE PROBLEM). *BF *NM
Service brakes, Hydraulic, Service brakes, Air, Equipment, Mar 21, 2005
THE ROTORS IN MY GRAND CHEROKEE HAVE FAILED EARLY ON MY 2002. I HAD TO HAVE THEM REPLACED--UNDER 5000 MILES--THEN AT 22000 THEY FAILED AGAIN AND THIS TIME THEY CUT THEM DOWN--NOW AT 35000, I HAVE TO HAVE THEM REPLACED. THESE ARE CHRYSLER / MOPAR PARTS--THIS IS A JEEP--LIKE A TRUCK--SO WHY IS THIS A PROBLEM--NOT ONLY I HAVE HAD THIS PROBLEM--WHEN SPEAKING WITH FULLERTON, IN SOMERVILLE NJ, I WAS TOLD BY THE SERVICE MANAGER THAT IT HAS BEEN A PROBLEM AND EVEN HIS WIFE'S JEEP DID IT--HOWEVER SINCE HE REPLACED WITH A NON CHRYSLER/MOPAR PART, HE HAS NOT SEEN ANY CONTINUING PROBLEMS. I FEEL THAT THESE PARTS ARE DEFECTIVE AND SINCE THIS IS THE 3RD TIME OF THIS HAPPENING, I AM ANNOYED. I CALLED THE CHRYSLER CONSUMER LINE AND I WAS TOLD THAT IF I HAD CALLED BEFORE THE VEHICLE WAS REPAIRED, THAT MAYBE SOME OF THE COST COULD HAVE BEEN ADJUSTED--THIS IS AFTER THE FACT- CAN ANYTHING BE DONE?*AK
Service brakes, Hydraulic, Mar 11, 2005
CONSUMER COMPLAINED ABOUT A FRONT ROTORS. PROBLEM. THEY HAD TO BE REPLACED EVERY 15,000 MILES. OWNER CONTACTED THE DEALER AND THE MANUFACTURER, WHO STATED THAT THE WEAR TIME WAS NORMAL. *AK
Service brakes, Hydraulic, Mar 7, 2005
STEERING COLUMN PULSES WHILE APPLYING THE BRAKES AND HAS SINCE THE PURCHASE OF THE AUTOMOBILE. I AM TOLD THIS IS NOT COVERED BY THE WARRENTY AND WILL COST $ 200.00 TO CORRECT. I FEEL THIS SHOULD BE COVERED BY THE WARRENTY.*AK
Service brakes, Hydraulic, Feb 25, 2005
BAD ROTORS. MY ROTORS WERE WARPED AT 13,000 MILES, DEALER DIDN'T FIX, I HAD RESURFACED AT MY COST. NOW 28,000 MILES AND SAME PROBLEM. I HAVE HAD MANY OTHER VEHICLES AND HAVE NEVER ONCE HAD WARPED ROTORS. I'M THE ONLY PERSON WHO DRIVES THE JEEP AND THE CLAIM ITS BAD DRIVING. THIS HASN'T CAUSED AN ACCIDENT YET, BUT WITH THE VIOLENT SHAKING OF THE CAR WHEN BRAKING IT VERY WELL COULD. *NM
Service brakes, Hydraulic, Feb 18, 2005
19,000 MILES BRAKES PULSATING AND CAR SHAKING AT ALL SPEEDS, ROTORS AND PADS REPLACED. AT 30,000 MILES BRAKES AGAIN PULSATING AND CAR SHAKING.*AK
Service brakes, Hydraulic, Feb 9, 2005
BRAKE ROTORS WARP EVERY 10,000 - 12,000 MILES MAKING STOPPING THE VEHICLE AND CONTROLLING THE VEHICLE DIFFICULT WHEN APPLYING THE BRAKES. *JB
Service brakes, Hydraulic, Feb 1, 2005
THE BRAKE ROTORS WERE SERVICED THREE TIMES BECAUSE THE VEHICLE SHOOK WHEN DRIVING OR WHEN ENGAGING THE BRAKES. DEALER AND MANUFACTURER REFUSED TO MAKE THE REPAIRS AGAIN.*AK
Service brakes, Hydraulic, Jan 13, 2005
THE VEHICLE'S FRONT BRAKES HAVE BEEN REPLACED FIVE TIMES IN UNDER 24000 MILES. *NM THE CONSUMER WAS INFORMED THAT CHRYSLER HAD NO FIX FOR THE PROBLEM. THE CONSUMER REQUESTED A FULL REFUND FOR THE MONEY HE SPENT ON REPAIRS. THE FRONT BRAKE ROTORS WERE WARPED AND THE PADS WERE LOW. *SC *JB
Service brakes, Hydraulic, Dec 10, 2004
2002 JEEP GRAND CHEROKEE 4WD 4DR TAKEN IN BECAUSE OF BRAKE FAILURE. WAS TOLD DRUMS HAD WARPED AND TO PERMANENTLY FIX PROBLEM WOULD BE $800.00. TO TEMPORARILY FIX IT WAS, $119.99, BUT THE PROBLEM COULD COME BACK. MY CLAIM IS THAT THERE ARE PROBLEMS WITH THE VEHICLES' FRONT BRAKES AND THAT AFTER AS LITTLE AS 5,000 MILES, THE STEERING WHEEL AND FRONT WHEELS "SHAKE" AND THAT DRIVERS ENCOUNTER SEVERE VIBRATIONS THROUGH THE STEERING WHEEL, FLOOR, SEAT AND PEDALS WHEN THE BRAKES ARE APPLIED. *AK
Service brakes, Hydraulic, Nov 16, 2004
1999/2002 JEEP GRAND CHEROKEE LAREDO 4X4(BOTH) SAME PROBLEM(S). WARPED ROTORS/HUB CHRYSLER,SOUTH,MILWAUKEE,WI REPLACED SETS OF ROTORS/PADS ON 1999 - TWICE/2002- TWICE SO FAR. 2002 HAS 24,000, REPLACED WHEN AT 8500/18,000. CHRYSLER JUST WON'T ADMIT TO PROBLEM. JUST REPLACED TIRES DUE TO UNEVEN FRONT TIRE WEAR($300+) TIRED OF IT! TRIED TO SAY I HADN'T ROTATED TIRES. THAT'S A JOKE - RELIGIOUSLY ROTATE TIRES NO MORE THAN 5,000 MI PRIOR TO EACH ROTATION. *AK
Service brakes, Hydraulic, Nov 16, 2004
BOUGHT JEEP GRAND CHEROKEE SEPT 2002 NEW IN JUNE 2003 ROTORS WARPED AND HAD TO BE REPLACED 10000 MILES ON AUTO THE BRAKE PADS WERE FINE.NOV 2004 ROTORS ARE WARPED AGAIN THIS IS A KNOWN PROBLEM WITH CHRYSULER AND THEY WILL NOT FIX THE PROBLEM.AGAIN THE PADS ARE FINE.THEY ARE PASSING THIS DEFECTED ROTOR ON THE CONSUMER I WOULD LIKE TO KNOW WHAT ARE MY OPTIONS IF I EVEN HAVE ANY TO GET THIS PROBLEM FIXED. THANK YOU. *AK
Service brakes, Hydraulic, Nov 12, 2004
TIRES HAD TO BE REPLACED, AND WHEN THE TECHNICIAN CHANGED THE TIRES, THERE WAS RUST TEARING UP THE CHROME ON THE BRAKE PADS. THIS WAS COMPARED TO SALT, WEARING DOWN THE CHROME. IT WAS A SAFETY HAZARD, CONSIDERING THE VEHILCE WAS ONLY TWO YEARS OLD.*AK