2003 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 761 owner complaints filed for this model year. This is the 14th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2003 reports, 48 involved a crash and 14 involved a fire. 56 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Representative owner complaints: visibility
170 reports, newest first. Show all
Visibility, Jan 31, 2018, fire
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BLOWER MOTOR FAILED WHEN HE ATTEMPTED TO USE THE HEAT AND SMOKE APPEARED UNDERNEATH THE GLOVE COMPARTMENT BOX. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CONNECTED PLUG TO THE BLOWER MOTOR RESISTOR MELTED THE WIRES AND PLASTIC CAP THAT SURROUND THE RESISTOR AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO BYFORD CHRYSLER DODGE JEEP RAM OF CHICKASHA (3121 S 4TH ST, CHICKASHA OK 73018) FOR DIAGNOSTIC TESTING. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL AND ADVISED THE CONTACT TO CALL THE MANUFACTURER. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. THE VIN WAS NOT AVAILABLE.
Service brakes, Hydraulic, Visibility, Air bags, Seat belts, Mar 24, 2016
2003 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO RESTRAINT CONTROL MODULE REPLACEMENT PARTS NOT AVAILABLE TO REPAIR RECALL AND WINDOW MOTOR REGULATOR ASSEMBLY PROBLEMS. *SMD ALSO, THE PASSENGER AND DRIVER SIDE FRONT WINDOW MOTOR REGULATORS BROKE, THE CD PLAYER MALFUNCTIONED, THE PASSENGER SEAT BELT PRETENSIONER WAS INOPERATIVE AND THE BRAKES WERE NOT PERFORMING AS DESIGNED. *JB
Visibility/wiper, Oct 28, 2015, crash, fire
BLOWER ONLY COLD AIR ALL THE TIME, MECHANIC SAID VERY POPULAR ISSUE WITH THESE VEHICLES - SAFETY ISSUE
Visibility/wiper, Oct 27, 2015
WINDSHIELD BLOWER NOT WORKING PROPERLY BLOWING COLD AIR ALL THE TIME
Visibility/wiper, Feb 2, 2015
I HAVE BEEN TOLD THAT BLEND DOORS IN THE HVAC SYSTEM ARE MADE WITH A THIN PLASTIC WHICH EASILY BREAKS. WHEN THIS HAPPENS IT DOES NOT ALLOW THE HEATED AIR TO TRAVEL TO THE DUCTS GOING TO THE DEFROSTERS AND OTHER AREAS.SINCE THIS HAPPENED TO MY CAR I HAVE RESEARCHED AND FOUND THAT THIS HAS BEEN A PROBLEM FOR MANY YEARS ON THE RUN OF THIS PARTICULAR VEHICLE. SOMETHING AS IMPORTANT AS THIS SHOULD LAST THE LIFE OF THE CAR. *TR
Electrical system, Visibility, Jan 16, 2015
HEAT STOPS WORKING - ISSUE WITH DOORS INSIDE ENGINE - SPOKE WITH MECHANIC SAID VERY COMMON ON THESE VEHICLES AND SHOULD BE RECALLED. *TR
Electrical system, Visibility, Aug 15, 2013
SINCE AUGUST 18, 2008, 4 WINDOW REGULATORS ON MY JEEP GRAND CHEROKEE HAVE BROKEN. TWICE, I HAVE ALREADY PAID OVER $800 AT YOUR DEALERSHIP TO HAVE THIS FIXED. RECENTLY, BOTH OF MY REAR WINDOW REGULATORS HAVE BROKE AND I HAVE HAD TO TAPE MY WINDOWS UP SINCE I CANNOT AFFORD $800 OUT OF POCKET RIGHT NOW. THIS IS OBVIOUSLY A WELL KNOWN JEEP GRAND CHEROKEE PROBLEM. I HAVE KNOWN OF OTHERS HAVING THIS PROBLEM WITH THEIR JEEP GRAND CHEROKEE AS WELL. I HAVE ALREADY HAD NUMEROUS PROBLEMS WITH MY JEEP THAT HAVE COST ME SEVERAL THOUSANDS OF DOLLARS TO FIX. I DON'T THINK I SHOULD HAVE TO CONTINUE PAYING FOR MY WINDOW REGULATORS TO BE REPLACED WHEN MY WINDOWS ARE USED AS MUCH AS ANY NORMAL CAR WINDOW SHOULD BE USED. I ONLY WORK TEN MINUTES FROM HOME AND DON'T ABUSE MY VEHICLE. *TR
Visibility, Jan 5, 2013
I HAVE NO HEAT IN THIS VEHICLE. I REPLACE A PART AND DETACHED THE GLOVE COMPARTMENT PERMANENTLY SO THAT I CAN TURN A KNOB TO GET HEAT, AT LEAST, ON THE DRIVER SIDE. THERE IS ZERO HEAT ON THE PASSENGER SIDE, BUT I ENGAGE THE "C" BUTTON AND THE PASSENGER SIDE GETS RECIRCULATED AIR ON THAT SIDE, (NOT WARM, BUT AT LEAST NOT FREEZING COLD). SOMETIMES TURNING THE KNOB ENGAGES THE HEAT, SOMETIMES NOT. I HAVE DISCOVERED THAT THIS IS A DEFECT IN MANUFACTURING FOR 2003 JEEP GRAND CHEROKEE LIMITED VEHICLES, ALONG WITH PRIOR YEARS. HOWEVER, TO MY KNOWLEDGE, THERE HAS BEEN NO RECALL. I PURCHASED THIS VEHICLE PRE-OWNED, WITH 80K MILES ON IT. MY QUESTION IS IF THIS IS A DEFECT IN MANUFACTURING, WHY SHOULD I HAVE TO PAY HUNDREDS OF DOLLARS TO REPAIR IT. IT SEEMS THAT THE DEALERSHIP SHOULD ABSORB THE COST OF THIS REPAIR AND NOT THE CONSUMER. ADDITIONALLY, WHY HASN'T THIS PROBLEM BEEN LISTED AS A RECALL? *TR
Visibility, Jan 2, 2013
VEHICLE'S HEATING SYSTEM IS DEFECTIVE...HEAT ONLY COMES OUT ON PASSENGER SIDE AND NOT DRIVER'S SIDE, A INTERNAL DEFECT IN HEATING MECHANICS (DOOR'S THAT CONTROL HEAT ) IN RESEARCHING ONLINE APPEARS THAT THIS IS A COMMON ISSUE WITH JEEP OWNERS IN THIS YEAR RANGE AND SHOULD BE A RECALL THAT THE MANUFACTURE IS RESPONSIBLE FOR. PLEASE ADVISE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Visibility, Mar 17, 2012
POOR DESIGN AND CHEAP PLASTIC PARTS LED TO PREMATURE FAILURE OF THE HEATER/AC BLEND DOORS THAT CONTROL THE AIR FLOW OF THE HEATER AND AIR CONDITIONING SYSTEM. THIS PROBLEM HAS EXISTED ON THE 1999 TO 2004 JEEP GRAND CHEROKEE. WHY DIDN'T CHRYSLER REPAIR THE DEFECT INSTEAD OF WAITING 6 YEARS? THE DEALER CHARGES $ 1300.00 TO MAKE THIS REPAIR.THE ACTUAL PART IS ABOUT $30.00. CHRYSLER SHOULD BE HELD ACCOUNTABLE FOR THIS. *TR
Visibility, Jul 27, 2011
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE AND BOTH REAR WINDOWS HAD TO BE REPLACED. THE CONTACT STATED THAT THE MOTORS FAILED IN ALL THREE WINDOWS AND THE WINDOWS WOULD NOT STAY IN THE UPRIGHT POSITION. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 90,000.
Visibility, Apr 23, 2011
I PURCHASED A 2003 JEEP GRAND CHEROKEE LIMITED IN 2007 AND IT HAD 25,000 MILES AND ONE OWNER. AT 40,000 MILES THE BLEND DOORS FAILED DUE TO DEFECT OF CHEAP PLASTIC AND SHODDY CONSTRUCTION. MOST JEEP DEALERS WANT $1500.00 TO REPAIR THIS ISSUE. THIS IS A SAFETY ISSUE AND CHRYSLER SHOULD BE HELD RESPONSIBLE AND PAY FOR FULL REPAIR OF THIS MALFUNCTIONING DESIGN. *TR
Visibility, Mar 30, 2011
JEEP GRAND CHEROKEE 2003 DEFECT IN BLEND DOOR DESIGN, BROKEN, NO HEAT, NO DEFROST, IS A SAFETY ISSUE, UNABLE TO DRIVE VEHICLE SAFELY IN COLD WEATHER BECAUSE NO HEAT TO DEFROST WINDSHIELD. *TR
Visibility, Equipment, Mar 9, 2011
2003 JEEP GRAND CHEROKEE HEATER/DEFROSTER FAILURE. INTERMITTENTLY WHILE DRIVING, THE HEATER/DEFROSTER STOPS BLOWING HOT AIR AND BLOWS COLD. I LIVE IN A CITY WHERE WE GET SNOW AND FOG, AND TEMPS GO BELOW ZERO. HAVING A MALFUNCTIONING DEFROSTER IS A SAFETY ISSUE. THIS HAS OCCURRED IN A SNOWSTORM, AND I HAD TO PARK THE VEHICLE BESIDE THE ROAD AND CALL A FAMILY MEMBER TO PICK ME UP BECAUSE I COULD NOT KEEP ICE FROM FORMING INSIDE MY WINDSHIELD. I WAS STUCK BESIDE THE ROAD WITH A 2 YEAR OLD CHILD, IN THE SNOW! SOMETIMES TURNING OFF THE VEHICLE AND RESTARTING WILL HELP, OTHER TIMES, IT WILL RANDOMLY TURN BACK ON. *TR
Electrical system, Visibility, Dec 30, 2010
TOTAL LOSS OF HEAT ON THE PASSENGER SIDE. NOW THE DRIVERS SIDE HAS NO HEAT EITHER. I LIVE IN CANADA AND WE NEED THE HEAT TO WORK OR THE VEHICLE IS TOTALLY USELESS IF YOU CAN'T SEE OUT THE WINDSHIELD! JEEP DEALERS ARE AWARE OF THE PROBLEM, BUT WON'T FIX IT BY RECALL. THEY EXPECT YOU TO PAY ANYWHERE FROM 800-1500 FOR THEM TO FIX IT AND A LOSS OF YOUR JEEP FOR AT LEAST 3 DAYS. THIS IS NUTS! *TR
Engine and engine cooling, Visibility, Seats, Equipment, Dec 16, 2010
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE VEHICLE WAS INCLUDED IN THE RECALLS ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBERS 06V197000, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, AND 09V117000, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER. THE VEHICLE WAS REPAIRED AT AN AUTHORIZED DEALER FOR BOTH RECALLS. AFTER BEING REPAIRED HE NOTICED THAT THERE WAS STILL A HOLE DEVELOPING IN THE FRONT DRIVERS SEAT DUE TO THE HEATED SEATING FEATURE. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER WHERE IT WAS REPAIRED A THIRD TIME. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD INTERMITTENTLY OVERHEAT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ONE TIME A YEAR FOR FIVE YEARS CONSECUTIVELY WHERE THE ENGINE FAN RELAY AND MOTOR WAS REPLACED. THE FAILURE MILEAGE WAS 49,742 AND THE CURRENT MILEAGE WAS 150,000. THE CONSUMER ALSO STATED THE DRIVER'S EXTERIOR MIRROR ALSO HAD A PROBLEM WITH THE HEATING ELEMENT. ALSO, THE VEHICLE HAD AN EVAPORATED EMISSION LEAK WHICH CAUSED THE VEHICLE TO FAIL INSPECTION. THE FAN RELAY WAS REPLACED FIVE TIMES, THE AIR CONDITION WAS INOPERATIVE, THE CHECK ENGINE LIGHT ILLUMINATED. THE DEALER REFUSED TO COVER THE REPAIR OF A HOLE THAT DEVELOPED IN THE DRIVER'S SEAT APPROXIMATELY THE SIZE OF A BASEBALL WHICH HE BELIEVED WAS RELATED TO THE HEATED ELEMENT PROBLEMS. UPDATED EVOQ 01/27/11 ..UPDATED 09-17-12 *BF THE CONSUMER STATED CHRYSLER HAS CONSIDERED THE CASE TO BE A GOODWILL CASE AND OPENED UP A REIMBURSEMENT CASE IN REGARDS TO THIS VEHICLE. UPDATED 09/24/2012 *JS
Visibility, Oct 26, 2010
2003 JEEP GRAND CHEROKEE LAREDO: HEATER/DEFROSTER INTERMITTENTLY BLOWS COLD AIR WHILE DRIVING. WHILE DRIVING IN THE WINTER WITH HEAT AND/OR DEFROST ON AND TEMP CONTROL TURNED TO WARM/HOT, SUDDENLY THERE IS COLD AIR ONLY. IN RAIN/SNOW WINDSHIELD WILL FROST OVER MAKING IT IMPOSSIBLE TO SEE. THIS DEFECT MAY ONLY LAST A FEW MINUTES, MAYBE LONGER. IF I STOP THE ENGINE FOR A MINUTE OR TWO, AND DON'T TOUCH THE HEATER CONTROLS, RESTART THE CAR, THERE IS HEAT AGAIN TO DEFROST THE GLASS. THIS HOWEVER MAY ONLY LAST A FEW MINUTES OR MAYBE AN HOUR. IF THE ENGINE IS STOPPED AGAIN AND RESTARTED, THERE IS HEAT AGAIN. THIS IS EXTREMELY DANGEROUS AS A COLD DEFROSTER IN A SNOWSTORM CAUSES ICE BUILDUP INSIDE THE CAR. I HAVE SEEN MANY HEAT/DEFROST PROBLEMS WITH THIS GENERATION OF GC'S ON THE INTERNET. I HAVE TO QUESTION WHY CHRYSLER HAS NOT ISSUED A RECALL FOR SUCH A DANGER TO MYSELF AND OTHERS. *TR
Visibility, Jul 20, 2010
BLEND DOOR ON HEATER BROKEN, UNABLE TO TURN HEAT ON OR DEFROST. THIS MAKES THIS VEHICLE UNSAFE TO DRIVE IN COLD WEATHER. I CAN NOT DRIVE VEHICLE IN WINTER TIME. NO ASSISTANCE FROM DEALER IN REPAIRING THIS DEFECTIVE BLEND DOOR. *TR
Visibility, Jun 26, 2010
I AM THE OWNER OF A 2003 JEEP GRAND CHEROKEE SUV. RECENTLY, THE DRIVERS SIDE POWER WINDOW EXPERIENCED A MALFUNCTION AND WILL NOT WORK. THE PROBLEM WAS DIAGNOSED AS A DEFECTIVE REGULATOR. THE REPAIR COST $516. I HAVE INVESTIGATED THIS ISSUE ON THE WEB AND HAVE DETERMINED THAT THIS ISSUE WITH THE JEEP POWER WINDOW REGULATOR IS A WIDESPREAD, SYSTEMIC PROBLEM WITH ALL JEEP VEHICLES. I BELIEVE THAT CHRYSLER SHOULD INITIATE A RECALL ON THIS PART. *TR
Visibility, Apr 26, 2010
BLEND DOOR MALFUNCTION- UNABLE TO REGULATE TEMPERATURES. EXTREMELY COSTLY FIX. *TR
Visibility, Feb 21, 2010
2002 JEEP GRAND CHEROKEE LIMITED V-8 4X4 WITH CLIMATE CONTROL. THE HVAC FAN QUIT FUNCTIONING. WHEN I TOOK THE VEHICLE INTO THE DEALER I PURCHASED IT FROM, I WAS TOLD, WITHOUT THEM DOING ANY TEARDOWN, THAT IT WAS A COMMON OCCURRENCE FOR THE HVAC WIRE HARNESS AND CONNECTOR BEHIND THE DASH TO OVERHEAT AND MELT DOWN. WITH THE VEHICLE BEING OUT OF WARRANTY, THE ESTIMATED REPAIR COST IN 2005 AT OVER $1200 IN LABOR PLUS THE WIRING HARNESS AND A SET OF 3 AIR DOORS, I COULD NOT THEN NOR NOW AFFORD REPAIRS AND HAVE DONE WITHOUT HEAT OR COOLING EVER SINCE. TO ELIMINATE THE POSSIBILITY OF A FIRE FROM THE DAMAGED WIRING, I REMOVED THE FUSE, WHICH I RECALL TO BE 40 AMPS. I STRONGLY FEEL THAT POSSIBILITY OF A FIRE FROM THE OVERHEATED WIRING IS JUST CAUSE FOR A RECALL TO REPLACE THE WIRING HARNESS AND RELATED PARTS DAMAGED BY THE APPARENT SHORT CIRCUIT CAUSED BY THE OVERHEATING. I ALSO SUSPECT THAT THE CRUISE CONTROL WAS DAMAGED ALSO AS IT HASN'T FUNCTIONED PROPERLY SINCE. *TR
Visibility, Feb 16, 2010
INTERMITTENT HEAT AND DEFROST IT FINALLY WENT OUT TOOK IT TO REPAIR SHOP THE PIGTAIL WAS MELTED AND HAD TO BE REPLACED BLOW MOTOR WORKS BUT THE DAMPENER DOORS WON'T OPEN TO LET HEAT OR DEFROST WORK. JEEP SAYS IT IS A COMMON PROBLEM WITH THE 2003 JEEP GRAND CHEROKEE LIMITED EDITION BUT THEY WONT FIX IT BECAUSE THEY SAY IT IS NOT A SAFETY ISSUE. IF YOU CANT SEE OUT OF YOUR WINDOWS YOU CANT SEE TO DRIVE AND YOU SCRAPE THE ICE OFF THE INSIDE OF THE WINDOWS AND THEY ICE BACK UP. *TR
Visibility, Feb 16, 2010
BLEND DOOR FAILURE IN THE HVAC SYSTEM LEADING TO INADEQUATE DEFROSTING OF FRONT WINDSHIELD IMPAIRING VISION. DEALERSHIP WAS AWARE OF THE ISSUE PRIOR TO FAILURE AS THIS IS A COMMON MALFUNCTION. REPAIR WORK WAS NOT COVERED UNDER PREMIUM WARRANTY PLAN. *TR
Visibility, Feb 14, 2010
PROBLEM WITH VISIBILITY, DEFROSTER, BOTH BLEND DOORS ARE BROKEN, DUE TO A DEFECTIVE PART, THERE IS NO HEAT OR DEFROSTING ON THIS VEHICLE. 2003 GRAND CHEROKEE, I CAN NOT DRIVE IN COLD TEMPS WITH NO HEAT, OR DEFROST ON WINDSHIELD THIS IS A SAFETY HAZARD NO HELP FROM JEEP, COST TO DETERMINE WHAT REPAIR NEEDED $100 & THEN REPAIR IS OVER $1000 AND INVOLVES REMOVING ENTIRE DASH TO REPLACE THESE PARTS. PLEASE ASSIST JEEP OWNERS WITH THIS VERY COMMON DEFECT. *TR
Visibility, Dec 19, 2009
JEEP 2003 GRAND CHEROKEE HVAC UNIT. AUTOMATIC TEMPERATURE CONTROL UNIT. NO HEAT OR AC ON PASSENGER SIDE. FIRST TIME LAST SUMMER FOR TWO DAYS, THEN IT CAME BACK. LAST WEEK, NO HEAT ON PASSENGER SIDE. ON 12/19/09 WENT TO JEEP DEALERSHIP, CHARGED $ 99.00 FOR DIAGNOSTIC AND TOLD IS A PROBLEM WITH THE BLEND DOORS; PRICE TO FIX $ 1,400- 2,100 . SEARCHED THE INTERNET ABOUT IT AND FOUND A CHRYSLER JEEP SERVICE BULLETIN # 24-001-04 DATED JANUARY 20, 2004 CONCERNING THE SAME DOORS. IN ADDITION THERE ARE HUNDREDS OF JEEP DRIVERS COMPLAINING ABOUT THE SAME PROBLEM IN SEVERAL FORUMS. I DISCONNECTED THE BATTERY FOR 30 MINUTES, RECONNECTED AND THE HEATER WAS FINE. TURNED THE VEHICLE OFF, TURNED BACK ON TEN MINUTES LATER AND AGAIN NO HEAT ON PASSENGER SIDE. *TR