2003 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 761 owner complaints filed for this model year. This is the 14th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2003 reports, 48 involved a crash and 14 involved a fire. 56 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Representative owner complaints: visibility
170 reports, newest first. Show all
Visibility, Dec 2, 2007
VISIBILITY:DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *TR
Visibility, Nov 30, 2007
2003 JEEP GRAND CHEROKEE - PASSENGER SIDE HEATER BLEND DOOR FAILURE -- ALWAYS BLOWS COLD AIR ON PASSENGER SIDE. THIS IS A VERY COMMON PROBLEM WITH THE 1999-2004 WJ. CHRYSLER CANADA HAS REFUSED TO DO ANYTHING TO HELP ME FIX THIS WITHOUT PAYING $1400 AS MY DEALERSHIP (TOWER CHRYSLER IN CALGARY, AB) HAS QUOTED. VEHICLE WAS JUST OUT OF WARRANTY WHEN THIS OCCURRED. SEE THE FOLLOWING SITE FOR AN EXAMPLE OF WHAT YOU WOULD FIND WHEN YOU SEARCH FOR "BLEND DOOR" ON GOOGLE: HTTP://WWW.JEEPSUNLIMITED.COM/FORUMS/SHOWTHREAD.PHP?T=771954 *TR
Visibility, Nov 29, 2007
I HAVE A 2003 JEEP GRAND CHEROKEE ON ONE COLD MORNING I HAD HEAT OUT OF THE MIDDLE VENTS AND COLD AIR OUT OF THE PASSENGER VENTS IT WAS THE BLEND DOORS THAT WERE BROKEN. I TOOK IT TO THE DEALER AND THEY TOOK MY DASH COMPLETELY APART FIXED THE DOORS AND PUT IT BACK TOGETHER FOR $650.00. *TR
Visibility, Nov 28, 2007
HEATER. *TR
Visibility, Nov 23, 2007
I OWN A 2003 JEEP GRAND CHEROKEE LIMITED V8, MY HEATER DOES NOT WORK THE BLOWER DOES BUT THERE IS NO HEAT AT ALL. *TR
Visibility, Nov 23, 2007
ON WEDNESDAY NIGHT, I WAS DRIVING MY '03 JEEP GRAND CHEROKEE OVERLAND IN A MODERATE-TO-DENSE FOG AROUND 11:00 PM. THE HEATER HAD NOT BEEN WORKING FOR THE LAST COUPLE OF WEEKS, SO I WAS USING THE HEATED SEATS WHENEVER IT WAS COLD OUT. I WAS UNAWARE THAT THE DEFROSTER VENTS WOULD ALSO NOT BE WORKING UNTIL THAT NIGHT. I WAS UNABLE TO DRIVE HOME WITHOUT HAVING TO KEEP THE WINDOWS DOWN WHILE I STUCK MY HEAD OUT TO SEE. *TR
Visibility, Nov 19, 2007
MY 2003 JEEP GRAND CHEROKEE WITH ELECTRONIC DUAL CLIMATE CONTROLS AND 66,000 MILES WILL ONLY BLOW COLD AIR. BOTH BLEND DOORS ARE STUCK ON FULL-COLD. THE FAULT SEVERELY LIMITS MY ABILITY TO DEFROST/DEFOG MY WINDSHIELD. ACCORDING TO INDUSTRY EXPERTS I'VE TALKED TO, THE FAULT IS COMMON TO ALL 1999-2004 JEEP GRAND CHEROKEES. THE REPAIRS ARE EXORBITANT; ESTIMATED AT $1,600 TO $1,800. *TR
Visibility, Nov 16, 2007
2003 JEEP GRAND CHEROKEE LIMITED - NO HEAT ON DRIVER'S SIDE - PASSENGER SIDE HEAT IS STILL WORKING. I CHECKED THE CODES FOR THIS PROBLEM AND IT SEEMS TO BE RELATED TO THE "BLEND DOORS" LOCATED IN THE HEATING/COOLING VEHICLE DUCTWORK. I ALSO DID A GREAT DEAL OF CHECKING VIA THE INTERNET TO SEE IF THERE WERE OTHER JEEP OWNERS HAVING THIS SAME PROBLEM. TO MY SURPRISE, I FOUND THAT THERE WERE A GREAT MANY OTHER JEEP OWNERS ALL COMPLAINING ABOUT THE EXACT SAME PROBLEM. IT ALSO APPEARS THAT THIS IS A VERY COSTLY REPAIR (I SAW WHERE PEOPLE HAD PAID AS MUCH AS $1800.00 TO GET THEIR HEATERS WORKING CORRECTLY). THIS IS NOT JUST A COMFORT PROBLEM (DRIVERS AND PASSENGERS BEING TOO HOT OR TOO COLD), SINCE IT ALSO EFFECTS THE WINDSHIELDS DEFOGGER/DEFROSTER ABILITY, WHICH OF COURSE, CAN LEAD TO AN ACTUAL DANGEROUS DRIVING CONDITION. WITH SO MANY JEEP OWNERS EXPERIENCING THIS EXACT SAME PROBLEM, IT'S CLEAR THAT THIS IS A MAJOR MANUFACTURER DEFECT AND SHOULD LEAD TO A RECALL TO REPAIR THE PROBLEM AT NO CHARGE TO THE OWNER. *TR
Visibility, Nov 15, 2007
EXTREMELY COLD AIR BEGAN BLOWING FROM VENTS WHEN HEAT WAS ON. THIS MALFUNCTION PREVENTS THE WINDOWS FROM DEFROSTING DESTROYING THE VISIBILITY FROM THE WINDSHIELD AND DRIVER AND PASSENGER WINDOWS. *TR
Visibility, Nov 15, 2007
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *TR
Visibility, Nov 12, 2007
I BOUGHT THE 2003 JEEP IN MARCH OF 2007 WITH 19,000 MILES. IT WAS CERTIFIED THAT EVERYTHING WORKED CORRECTLY. I AM THE SOLE DRIVER AND RARELY HAVE A PASSENGER ADDITIONALLY, MY WIFE AND I USED TO COMMUTE WITH OUR OTHER VEHICLE(HONDA) UNTIL HER SCHEDULE CHANGED. THEREFORE, WE NEVER TESTED THE PASSENGER SIDE HEAT. NOW, IT DOES NOT WORK AND EVEN THOUGH THE CAR HAS ONLY 22,000 MILES, JEEP SAYS THEY WILL NOT FIX. I DON'T BELIEVE IT WORKED FROM THE START AND I HAVE READ NUMEROUS COMPLAINTS ON THE INTERNET OF SIMILAR PROBLEMS. I SPOKE TO THE DEALER AND CHRYSLER AND BOTH WERE RUDE AND UNHELPFUL. THEY SAY WE SHOULD HAVE BOUGHT AN EXTENDED WARRANTY. DOES EVERYTHING REQUIRE AND EXTENDED WARRANTY? CAN'T WE EXPECT SOMEONE LEVEL OF QUALITY WITH HAVING TO BUY MORE WARRANTY? I BELIEVE THE HEAT SYSTEM SHOULD LAST MORE THAN 22,000 MILES. *TR
Visibility, Nov 9, 2007
I PUT THE HEAT ON IN MY 2003 JEEP GRAND CHEROKEE ONLY TO FIND COLD AIR BLOWING FROM EVERY PASSENGER SIDE VENT (THE FLOOR, THE DASH, & THE DEFROST). I CALLED 2 JEEP DEALERSHIPS REGARDING THE PROBLEM AND THEY BOTH INFORMED ME THAT IT IS A BLEND DOOR ISSUE WHICH WILL COST $1000 TO $1400 IN ORDER TO FIX. AFTER SEARCHING THE INTERNET, I'VE FOUND THAT MANY OTHER PEOPLE HAVE RUN INTO THE SAME EXACT SITUATION. *TR
Visibility, Nov 7, 2007
BLEND DOOR FAILURE, COLD AIR DURING HEATING MODE. *TR
Visibility, Nov 5, 2007
I HAVE DUAL AUTOMATIC TEMP. CONTROL. I CAN VARY THE HEAT ON THE DRIVERS SIDE BUT THE PASSENGER SIDE ONLY GIVES OFF COLD AIR NO MATTER THE TEMPERATURE SETTING. *TR
Visibility, Oct 18, 2007
BLEND DOOR MALFUNCTION. ON THE PASSENGER SIDE OF MY JEEP I ALWAYS HAVE COLD, NO MATTER HOW MANY TIMES I TRY TO CHANGE THE TEMP TO GET THE DOORS TO ADJUST. DRIVER SIDE HAS SPORADIC PROBLEMS WITH THE BLEND DOORS. SOMETIMES IT WILL BE THE TEMP THAT I WANT, AND OTHER TIMES IT WILL BE THE COMPLETE OPPOSITE. WHEN I ASKED THE JEEP DEALER IN TOWN, HE ESTIMATED THAT IT WOULD COST $1400 TO FIX THE PROBLEM. I HAD BOUGHT THE JEEP FROM A DEALERSHIP 4 MONTHS PRIOR TO THIS HAPPENING. I HAVE DONE NOTHING TO CORRECT THIS PROBLEM BECAUSE I REFUSE TO PAY OUT OF MY OWN POCKET FOR FAULTY EQUIPMENT THAT WAS INSTALLED BY THE VEHICLE MANUFACTURER. *JB
Visibility, Oct 2, 2007
I HAVE A 2003 JEEP GRAND CHEROKEE LIMITED WITH AUTOMATIC CLIMATE CONTROL, AND 1 WEEK AGO I TRIED TO USE THE HEAT AND HAD NOTHING. I HAVE BLOWER FUNCTIONS, BUT IT ONLY BLOWS COLD AIR. I THEN GOT ON THE INTERNET TO FIND THAT ALL GRAND CHEROKEE OWNERS ARE BEING OR SOON WILL BE AFFECTED. I ALSO CALLED SOME LOCAL DEALERSHIPS TO DISCUSS WITH THEM. I FOUND THAT THERE IS SERVICE BULLETINS AND NEW PARTS THAT WERE DEVELOPED FOR THIS ISSUE. I ALSO FOUND THAT THE REPAIR REQUIRES COMPLETE REPLACEMENT OF THE HVAC SUB ASSEMBLY AT THE COST OF $900-$1200. THEY ALSO SAY THAT BECAUSE MY HEAT DIED AT 44000 MILES THAT THE WARRANTY IS UP AND THEY WILL NOT HELP UNLESS I PAY. THE BIGGEST PROBLEM WITH THIS ISSUE IS THAT WITH NO HEAT, I CAN NOT DEFROST MY WINDSHIELD, OR EVEN THE WHOLE CAR. I DRIVE 20 MILES TO WORK ONE WAY, ON I-69, FROM INDIANAPOLIS TO NOBLESVILLE, AND I CANNOT IMAGINE WHAT IT WILL BE LIKE ON FREEZING, SNOWING DAY. PLEASE RESEARCH THIS AND THE OTHER COMPLAINTS IN REGARD OF THIS FAILURE AND MAKE CHRYSLER CORP. DO THE RIGHT THING AND FIX THIS PROBLEM, BEFORE SOMEONE GETS HURT OR KILLED THIS WINTER. *JB
Visibility, Sep 29, 2007
BLEND DOORS FAILED LEAVING MY VEHICLE WITHOUT FUNCTIONAL DEFROST FUNCTION. I TOOK CARE OF THIS BEFORE WINTER WHERE VISIBILITY WOULD UNDOUBTEDLY BE AFFECTED. *TR
Visibility, Sep 24, 2007
I GET COLD AIR ON THE DRIVER'S SIDE AND HOT AIR ON THE PASSENGER SIDE. THE DEALER SAID IT WAS THE BLEND DOOR, IT'S A COMMON PROBLEM WITH JEEP .. *TR
Visibility, Sep 20, 2007
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT HEARD A POPPING NOISE COMING FROM THE PASSENGER SIDE POWER WINDOW WHEN SHE ATTEMPTED TO ROLL IT UP. IN ADDITION, THE WINDOW WOULD NOT MOVE. THE DEALER STATED THAT THE MOTOR FAILED AND THEY REPLACED THE MOTOR. APPROXIMATELY THREE MONTHS LATER, THE FAILURE RECURRED ON THE DRIVER SIDE FRONT WINDOW. THE DEALER STATED THAT THE MOTOR FAILED AND THEY MADE THE REPLACEMENT. THE CURRENT AND FAILURE MILEAGES WERE 52,000. UPDATED 10/10/07 *TR
Visibility, Aug 1, 2007
VISIBILITY : WINDSHIELD DEFROSTER/DEFOGGER SYSTEM IS UN-OPERABLE DUE TO FAULTY "HEATER BLEND DOORS". THIS IS A SERIOUS SAFETY "HAZARD" DUE TO FACT YOU CAN NOT DEFROST THE FRONT WINDSHIELD WHEN NECESSARY TO SEE WHERE YOU ARE GOING. *TR
Visibility, Jul 20, 2007
BLEND DOORS ON 2003 JEEP GRAND CHEROKEE INTERMITTENTLY DO NOW WORK. IN WINTER SOMETIMES I CAN GET HEAT, SOMETIMES I CANNOT. NOT ONLY DOES THIS EFFECT THE COMFORT LEVEL IN THE VEHICLE BUT ALSO IS A SAFETY ISSUE IN THAT IT AFFECTS HOW WELL THE DEFROSTER WORK. IN THE SUMMER, SOMETIMES I CAN GET COLD AIR OUT OF THE AIR CONDITIONER AND SOMETIMES I CANNOT THIS IS A WELL KNOW MALFUNCTION WITH GRAND CHEROKEES. *JB
Visibility, Jul 19, 2007
I OWN A 2003 JEEP GRAND CHEROKEE LIMITED WITH 105K MILES. I AM THE SECOND OWNER. WE PURCHASED THE JEEP SECOND HAND FROM SHEEHY FORD MERCURY IN ASHLAND VIRGINIA ON JANUARY 15TH 2007. THE PART FAILURE APPEARS TO BE A VERY COMMON PROBLEM ON THE JEEP MODELS WITH DUAL CLIMATE CONTROL BASED ON THE HUNDREDS OF ONLINE FORUMS DESCRIBING SIMILAR PROBLEMS WITH THE HVAC "RECIRC" DOORS AND THE "BLEND" DOORS. MY PROBLEM WAS THE RECIRC DOOR HAD BROKEN LOOSE AND HAD FALLEN DOWN COVERING THE VENT SYSTEM ENTIRELY, IN EFFECT, WE HAD NO HEAT, NO A/C AND MOST IMPORTANTLY, NO DEFROST. VIRGINIA STATE LAW REQUIRES THAT THE VEHICLE MUST HAVE DEFROST TO PASS THE STATE SAFETY INSPECTION. I DID THE REPAIR MYSELF AFTER READING HOW DAIMLER/CHRYSLER HAS COMPLETELY IGNORED THE DESIGN FAULT. NOW, ANYONE WHO HAS THESE MODEL JEEP'S WILL HAVE TO PAY $1200.00 AND UP FOR A REPAIR THAT BREAKS AGAIN DUE TO THE SAME PROBLEM USING THE SAME FAULTY PARTS. THE PLASTIC DOOR STOPS BREAK OFF FIRST, THEN DUE TO THE POOR DESIGN, THE DOOR FINALLY BREAKS OFF AND FALLS DOWN BLOCKING ALL AIRFLOW FROM THE HEATING AND AIR SYSTEM. A RECALL NEEDS TO BE ISSUED TO FIX THE PROBLEM. I ORDERED FROM EBAY, TWO KITS FROM SOMEONE IN TEXAS WHO OFFERS REPLACEMENT STAINLESS STEEL HARDWARE THAT REPLACES THE RECIRC DOORS AND BLEND DOORS. THE KITS COST ME $232.00 DOLLARS AND ABOUT 16 HRS LABOR ALONG WITH BLOODY KNUCKLES. I DECIDED TO NOT WASTE TIME GOING TO A DEALER AND GETTING DENIED REPAIRS DUE TO NO RECALL. THE KITS I USED WERE CALLED HEATERTREATER. I REPAIRED BOTH RECIRC AND BLEND DOORS EVEN THOUGH THE BLEND DOORS WERE NOT A PROBLEM YET. PLEASE, PLEASE SOMEONE FORCE DAIMLERCHRYSLER TO FACE REALITY AND FIX THIS SAFETY PROBLEM. *TR
Visibility, Jul 1, 2007
VEHICLE HAS NO HEAT OR WINDSHIELD DEFROST FUNCTIONS AT ALL. HAD NOT PREVIOUSLY USED VEHICLE UNTIL LATER IN DAY SO HAD NOT NOTICED FAILURE WHICH WAS NOW APPARENT FROM PURCHASE IN APRIL 2007. WILL BE UNABLE TO USE BEYOND SUMMER MONTHS WITHOUT MAJOR EXPENDITURE ESTIMATED TO BE BETWEEN $1,000 & $2,000. *TR
Visibility, Jun 21, 2007
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER WJ STYLE JEEP HEAT STOPPED WORKING. COULD NOT SEE TO DRIVE DURING THE WINTER. DEFROST WOULD NOT WORK. JEEP WOULD NOT FIX. COST ME OVER $3000.00 CDN TO REPAIR AT DEALERSHIP.
Visibility, May 28, 2007
FRONT RIGHT POWER WINDOW REGULATOR HAD TO BE REPLACED BECAUSE OF DEFECTIVE PART. FRONT LEFT POWER WINDOW REGULATOR HAD TO BE REPLACED BECAUSE OF DEFECTIVE PART 10/4/2006. REAR LEFT POWER WINDOW REGULATOR NEEDS TO BE REPLACED BECAUSE OF DEFECTIVE PART. *TR