2005 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,051 owner complaints filed for this model year. This is the 2nd highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2005 reports, 82 involved a crash and 24 involved a fire. 74 people were injured.
What owners report most often
Recalls and investigations
Electrical system, ignition, switchJul 21, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, drivers should adjust their seat to allow clearance between the driver's knee and the ignition key, and remove all items from their key ring, leaving only the vehicle key. Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2007 Jeep Grand Cherokee vehicles manufactured February 11, 2004, to July 5, 2007, and 2006-2007 Jeep Commander vehicles manufactured January 31, 2005, to July 5, 2007. In the affected vehicles, the driver may accidentally hit the ignition key with their knee, unintentionally knocking the key out of the run position, turning off the engine.
If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Chrysler will notify owners, and dealers will replace the ignition switch, free of charge. Chrysler sent interim notifications to owners in September 2014. The recall began on October 9, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P41.
Campaign 14V438000 on NHTSA.gov
Power train, transfer case (4-wheel drive)May 7, 2013
Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2010 Jeep Grand Cherokee vehicles manufactured February 11, 2004, through March 9, 2010; and 2006-2010 Jeep Commander vehicles manufactured January 31, 2005, through March 10, 2010. A transfer case electrical failure may result in an unintentional shifting of the transfer case into the neutral position.
If the vehicle shifts into neutral, it may roll away increasing the risk of a crash or personal injury.
Chrysler will notify owners, and dealers will reflash the final drive controller which governs the transfer case, with new software, free of charge. The recall began on August 15, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N23.
Campaign 13V175000 on NHTSA.gov
SuspensionJun 19, 2009
ROCK KRAWLER IS RECALLING 44 PERFORMANCE SUSPENSION SYSTEMS SOLD AS AFTERMARKET EQUIPMENT FOR USE ON THE VEHICLE LISTED ABOVE. THESE SUSPENSION SYSTEMS WERE PRODUCED WITH GRADE 2 CARRIAGE BOLTS INSTEAD OF THE PROPER GRADE 5 CARRIAGE BOLTS. THE IMPROPER GRADE 2 CARRIAGE BOLTS COULD EXPERIENCE A LOSS OF CLAMPING FORCE FOR THE BOTTOM STRUT FORK.
THIS CONDITION COULD CAUSE A LOSS OF EFFECTIVE LIFT AND LOWERING OF THE AFFECTED VEHICLE, POSSIBLY CREATING THE DRIVER TO PANIC WHICH COULD POSSIBLY LEAD TO A VEHICLE CRASH.
ROCK KRAWLER WILL NOTIFY OWNERS AND PROVIDE A FREE REMEDY. THE SAFETY RECALL BEGAN ON OCTOBER 15. 2008. ALL THE AFFECTED UNTITS HAVE BEEN REMEDIED. OWNERS MAY CONTACT ROCK KRAWLER AT 1-518-270-9822.
Campaign 09E039000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Power train, automatic transmissionSep 14, 2005
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L ENGINES AND NAG1 AUTOMATIC TRANSMISSIONS, THE AIR CONDITIONER EVAPORATOR CONDENSATE WATER MAY ENTER THE TRANSMISSION AT THE FILL TUBE GROMMET SEAL. THIS CAN RESULT IN SHUDDER DURING TORQUE CONVERTER CLUTCH ENGAGEMENT.
IT CAN LEAD TO INCREASED TRANSMISSION OPERATING TEMPERATURES, BOILING OF THE WATER, AND A SUBSEQUENT PURGING OF TRANSMISSION FLUID INTO THE ENGINE COMPARTMENT POTENTIALLY RESULTING IN AN UNDERHOOD FIRE.
DEALERS WILL INSPECT THE TRANSMISSION FOR LEAKAGE AT THE FILL TUBE GROMMET SEAL. IF NO LEAK IS DETECTED, A NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR SHIELD WILL BE INSTALLED, AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. IF THE PRESENCE OF A LEAK IS DETECTED, THE VEHICLE WILL BE EVALUATED FOR SHUDDER DURING TORQUE CONVERTER ENGAGEMENT. IF NO SHUDDER IS DETECTED, THE TRANSMISSION WILL BE TRIPLE FLUSHED, AND NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR WILL BE INSTALLED AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. IF SHUDDER IS DETECTED, THE TORQUE CONVERTER WILL BE REPLACED, A NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR WILL BE INSTALLED, AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. THE RECALL BEGAN ON OCTOBER 31, 2005. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 05V396000 on NHTSA.gov
Representative owner complaints: power train
253 reports, newest first. Show all
Power train, Electrical system, Jul 9, 2014
WHILE DRIVING FOR ABOUT 20MINS THE WAS A HARD SHIFT AND MY TRUCK WAS STUCK IN 3RD GEAR AND THE CHECK ENGINE LIGHT CAME ON. I TOOK IT TO A MECHANIC AND HE SAID IT COULD BE THE SHIFT SOLENOID AND IT WOULD COST 700 TO TAKE MY TRANSMISSION APART TO CHECK IT. $700 LATER IM STILL HAVING THE PROBLEM I BOUGHT THE CAR AT 82K IM NOW AT 92K I KEEP UP REGULAR SERVICE. WHAT IS WEIRD IS WHEN I TURN MY TURN MY TRUCK BACK ON ITS NO LONGER IN 3RD AND IT STAYS THAT WAY FOR SOMETIMES WEEKS BUT IT COMES BACK SURELY. *TR
Power train, Structure, Engine, Jun 26, 2014, fire
IN ROUTE TO OPEN GYM FOR MY 3YR OLD, AFTER EXITING EXPRESSWAY IN TRAFFIC APPROX 5-7MINS, SUV SHUTS OFF. AFTER IT SHUT OFF IT WOULD NT START FOR APPROX 4 MINS, IT DID NOT FULLY CRANK YET CRANKED, IN A PUTTING PATTERN, I WAS ABLE TO PULL IT OUT OF TRAFFIC INTO AN OFFICE PARK LOCATED AT 3525 PIEDMONT RD NE ATL, GA 30308 IN FRONT OF BUILDING 7 ENTERING FROM PIEDMONT RD. ONCE PARKED, MY TEMP GAUGE WAS ON HOT PANNED HARD RIGHT, THE SUV WOULD NOT START, I ALLOWED IT TO COOL DOWN TO HALFWAY, DURING THAT TIME I MADE 4 ATTEMPTS TO START THE SUV. EACH TIME IT WOULD PUTTER, OR SOUND AS IF IT WAS OUT OF GAS. ONCE SUV COOLED TO HALF I ATTEMPTED TO START AND IT STARTED IN THE SAME PUTTER FASHION AS BEFORE, YET APPEARING TO CATCH AS IF IT WAS START NORMAL, ALL THE WHILE SMOKING OUT THE BACK A SLIGHT POP COULD BE HEARD COMING FROM UNDERNEATH THE FRONT OF THE VEHICLE, YET AS IT APPEARED TO START I WOULD GIVE IT GAS WITH HOPES THAT IT WOULD CATCH AND THEN IT JUST SHUT OFF AND STARTED SMOKING AND THERE WAS A NOTICEABLY DIFFERENT ODOR THAT MY 3 YR OLD AND I SMELLED, FROM THERE I GOT OUT OF THE TRUCK TO SEE IF THE SMOKE WAS COMING FROM THE RADIATOR, SINCE THE TEMP GAUGE WAS JUST ON HOT, I NOTICE THERE WAS A FIRE BURNING IN THE LOWER BACK OF THE ENGINE REGION, I IMMEDIATELY LOWERED THE HOOD DUE TO NOT HAVING ANYTHING TO PROP IT OPEN WITH, I IMMEDIATELY GOT MY 3 YR OLD SON OUT OF THE VEHICLE TO SAFETY, I RETURN TO GET HIS CAR SEAT AND ANYTHING TO HOPEFULLY SALVAGE, I THEN RETURN TO THE SUV TO PUT OUT THE FIRE OUT AS BEST I COULD, I APPEARED TO OUT ON BOTH SIDES AND JUST SMOKING BADLY. CALLED A RIDE TO TAKE ME AND MY 3YR OLD HOME. THE FOLLOWING DAY I CHECKED THE SUV, THE ENGINE AREA, HOOD, FRONT WINDSHIELD HAD COMPLETELY BURNED, THERE IS NO HOOD AREA, THE HOOD IS IN THE WINDSHIELD, AND EVERYTHING ELSE FORWARD CHARD AND MELTED, TO THE YELLOW PIECES, I WAS ABLE TO TAKE PHOTOS, AND A VIDEO. *TR
Power train, Electrical system, Jun 23, 2014
TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE GEAR LEVER FAILED TO SHIFT INTO NEUTRAL AFTER NUMEROUS ATTEMPTS. THE FAILURE OCCURRED AFTER THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V175000 (ELECTRICAL SYSTEM, POWER TRAIN). THE VEHICLE WAS TAKEN TO THE DEALER TEN TIMES, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 58,000...UPDATED 09-16-14 *BF THE CONSUMER STATED AFTER A YEAR, THE VEHICLE WAS REPAIRED. UPDATED 10/02/14
Power train, Jun 17, 2014
TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT STATED THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V175000 (ELECTRICAL SYSTEM, POWER TRAIN) HOWEVER, THE RECALL REMEDY DISABLED THE TRANSFER CASE FUNCTIONALITY THUS CREATING ANOTHER PROBLEM. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 95,000.
Power train, Electrical system, Jun 4, 2014
TL- THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER 13V175000 (ELECTRICAL SYSTEM , POWER TRAIN). THE VEHICLE WAS TAKEN TO THE DEALER WHO REPROGRAMMED THE FINAL DRIVE CONTROLLER MODULE AND PERFORMED THE RECALL REPAIR; HOWEVER, THE REMEDY LASTED TWO WEEKS. THE SERVICE ALL WHEEL DRIVE SYSTEM WARNING INDICATOR ILLUMINATED AND THE VEHICLE WOULD NOT SHIFT INTO NEUTRAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT FAILURE WAS AN ELECTRICAL SURGE THAT DID NOT ALLOW THE GEAR SHIFT TO FUNCTION PROPERLY. THE DEALER REPROGRAMMED THE COMPUTER SOFTWARE FOR THE SHIFTING MECHANISM. THE FAILURE RECURRED APPROXIMATELY EIGHT TIMES SINCE THE SOFTWARE WAS REPROGRAMMED. THE VEHICLE WAS BEING TOWED ON A MOBILE HOME; HOWEVER, THE GEAR SHIFT WOULD GET STUCK IN LOW SHIFT AND FAILED TO SHIFT INTO NEUTRAL GEAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55493. RK
Power train, Electrical system, Other or unspecified, May 26, 2014
AFTER HAVING SAFETY RECALL N23 DONE TO MY JEEP GRAND CHEROKEE 5.7L I HAVE SINCE BEEN LOCKED OUT OF 4-WHEEL LOW. THE N23 SAFETY RECALL FOR MY VEHICLE HAS NOT WORKED AS IT HAS CREATED ANOTHER SAFETY ISSUE BY ME NOT HAVING MY 4-LOW IN A STATE (COLORADO) THAT I USE 4-LOW IN FOR WINTER AND FOR RECREATION USE. I WAS ALMOST TRAPPED IN THE COLD MOUNTAINS DUE TO NOT KNOWING THE N23 RECALL DEACTIVATED MY 4-LOW. NOT ONLY IF THIS A SAFETY ISSUE BUT MY VEHICLES VALUE HAS DIMINISHED GREATLY AS NOW IT'S A 2WD VEHICLE. *TR
Power train, Electrical system, Apr 23, 2014
TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE WOULD NOT ACCELERATE AND THE TRANSMISSION FAILED TO DOWN SHIFT. ADDITIONALLY, THE TRANSFER CASE WOULD NOT SHIFT OUT OF FOUR-WHEEL HIGH INTO NEUTRAL OR FOUR WHEEL LOW PROPERLY. THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN ID NUMBER 13V175000 (ELECTRICAL SYSTEM , POWER TRAIN). THE VEHICLE WAS BEING TAKEN BACK TO THE DEALER FOR THE THIRD TIME DUE TO THE REMEDY NOT CORRECTING THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 86,300.
Power train, Apr 19, 2014
AFTER APPLICATION OF SAFETY RECALL N23/ NHTSA 13V-175. REPROGRAM FINAL DRIVE CONTROLLER MODULE. 2005 - 2010. (WK) JEEP GRAND CHEROKEE. 2006 - 2010. (XK) JEEP COMMANDER, THE TRANSFER CASE OF OUR CAR COULD NOT BE SHIFTED OUT OF 4-HIGH TO EITHER NEUTRAL OR 4-LOW. CONSEQUENTLY A MAJOR DRIVE TRAIN COMPONENT HAS BEEN DESTROYED. THIS DEMONSTRATES THE SOFTWARE IS DEFECTIVE AND POTENTIALLY DANGEROUS AND MAY NOT CORRECT THE REASON FOR THE RECALL. THOUSANDS OF JEEP VEHICLES SUBJECTED TO THIS RECALL HAVE SUFFERED THE SAME LOSS OF FUNCTION. HOW DOES NHTSA, OR WE, KNOW THE SAFETY PROBLEM IS ACTUALLY FIXED? IT IS OBVIOUS THE SOFTWARE USED IN THIS RECALL WAS NOT SUBJECTED TO SUFFICIENT TESTING TO VALIDATE IT. I THEREFORE FEAR MY CAR IS JUST AS LIABLE TO HAVE A SAFETY DEFECT AS BEFORE THE RECALL. WHAT ARE YOU GOING TO DO TO MAKE MY CAR SAFE? *TR
Power train, Apr 7, 2014
AFTER APPLICATION OF SAFETY RECALL N23/ NHTSA 13V-175. REPROGRAM FINAL DRIVE CONTROLLER MODULE. 2005 - 2010. (WK) JEEP GRAND CHEROKEE. 2006 - 2010. (XK) JEEP COMMANDER, THE TRANSFER CASE OF MY COULD NOT BE SHIFTED OUT OF 4-HIGH TO EITHER NEUTRAL OR 4-LOW. CONSEQUENTLY A MAJOR DRIVE TRAIN COMPONENT HAS BEEN DESTROYED. THIS DEMONSTRATES THE SOFTWARE IS DEFECTIVE AND POTENTIALLY DANGEROUS AND MAY NOT CORRECT THE REASON FOR THE RECALL. THE JEEP CANNOT BE TOWED IN NEUTRAL, AND 4-LOW, A FEATURE I SPECIFICALLY REQUIRED IN A VEHICLE, IS NOW USELESS! THIS COULD HAVE BEEN AVOIDED BY COMPLETELY REPLACING THE FDCM INSTEAD OF A POORLY CONSTRUCTED SOFTWARE "FIX." *TR
Power train, Apr 2, 2014
CARRIED MY JEEP 4WD IN FOR N23 RECALL. I USE LOW LOCK ALL THE TIME ON THE FARM. NEVER HAD ANY PRIOR PROBLEMS. WAS'NT GOING TO EVEN DO THE RECALL BUT GOT TO THINKING IF PROBLEM DID OCCUR VEHICLE COULD ROLL ON ME WHILE I WAS ALONE. HAD RECALL DONE. THAT SATURDAY TRIED LOW LOCK AND GOT "SERVICE TRANSFER CASE" ON INSTRUMENT PANEL. COULD NOT SELECT LOW. TRIED MANY TIMES WITH NO SUCCESS. CARRIED BACK TO DEALER. SAID THEY HAD A FEW OTHER VEHICLES WITH THE SAME PROBLEM AND THEY WOULD TAKE CARE OF IT. THEY CALLED LATER SAYING IT NEEDED A SELECTOR WHICH WAS ON BACK ORDER. NOW ITS APRIL 2014 AND I'M STILL WAITING FOR MY JEEP TO BE FIXED. WAS ON THE FARM THE OTHER DAY WHILE IT WAS RAINING. COULD NOT SELECT LOW STILL. JEEP IS A FULL TIME 4WD SO IT PULLED OK, BUT IF IT WERE A LITTLE WORSE AND NEEDED LOW I WOULD HAVE GOTTEN STUCK. WHEN WILL JEEP OWN UP AND FIX IT? ANOTHER REASON U.S. CAR COMPANIES IN TROUBLE. OWN UP TO PROBLEMS AND GET SOME OWNER LOYALTY AND THEY COULD MAKE EVEN MORE MONEY. NO ONE IS RESPONSIBLE FOR ANYTHING ANYMORE. I ORDERED THIS JEEP NEW FOR ITS 4WD FEATURES, AND 545RFE TRANSMISSION. NOW I CAN'T GET IT WORKING. RECALL CAUSED PROBLEM. MAKE THEM FIX IT! *TR
Power train, Apr 2, 2014
AFTER APPLICATION OF SAFETY RECALL N23/ NHTSA 13V-175. REPROGRAM FINAL DRIVE CONTROLLER MODULE. 2005 - 2010. (WK) JEEP GRAND CHEROKEE. 2006 - 2010. (XK) JEEP COMMANDER THE TRANSFER CASE OF OUR CAR COULD NOT BE SHIFTED OUT OF 4-HIGH TO EITHER NEUTRAL OR 4-LOW. CONSEQUENTLY A MAJOR DRIVE TRAIN COMPONENT HAS BEEN DESTROYED. THIS DEMONSTRATES THE SOFTWARE IS DEFECTIVE AND POTENTIALLY DANGEROUS AND MAY NOT CORRECT THE REASON FOR THE RECALL. THOUSANDS OF JEEP VEHICLES SUBJECTED TO THIS RECALL HAVE SUFFERED THE SAME LOSS OF FUNCTION. HOW DOES NHTSA, OR WE, KNOW THE SAFETY PROBLEM IS ACTUALLY FIXED? IT IS OBVIOUS THE SOFTWARE USED IN THIS RECALL WAS NOT SUBJECTED TO SUFFICIENT TESTING TO VALIDATE IT. I THEREFORE FEAR MY CAR IS JUST AS LIABLE TO HAVE A SAFETY DEFECT AS BEFORE THE RECALL. THERE ARE SEVERAL CONSENSUS STANDARDS FOR THE TESTING OF SOFTWARE, THEY WERE DEVELOPED BY IEEE, ANSI, ISO AND UL TO NAME A FEW. WE OWN A SECOND JEEP GRAND CHEROKEE. WE REFUSE TO HAVE THIS RECALL PERFORMED ON OUR SECOND VEHICLE UNTIL THIS PROBLEM, AND ANY OTHERS THAT MAY BE HIDDEN IN THE POOR DESIGN OF THE SOFTWARE, ARE CORRECTED. *TR
Power train, Mar 29, 2014
MY TRANSMISSION FILLS WITH WATER CAUSING IT TO DOWNSHIFT HARD TO 3RD GEAR. I TRIPLE FLUSHED THE TRANSMISSION AND IT WAS RUNNING ALRIGHT FOR APPROXIMATELY TWO WEEKS, THEN IT FILLED WITH WATER AGAIN AND I NOW HAVE THE SAME PROBLEMS THAT I HAD BEFORE. I SEE THERE WAS A RECALL FOR THE VEHICLES WITH THE 3.7, BUT I HAVE THE V8 AND WOULD LIKE TO KNOW WHAT I CAN DO ABOUT THIS PROBLEM. *TR
Power train, Mar 17, 2014
BOUGHT THE JEEP, WAS NOTIFIED OF A RECALL AND HAD IT DONE WITHIN 2 WEEKS FOR BUYING THE JEEP. THE 4 WHEEL DRIVE LOW AND THE TRANSFER CASE WORKED PRIOR TO THE RECALL FLASH AND NEITHER WORK AFTER THE FLASH. HAD 3 JEEP DEALER CHECK IT OUT AND ALL SAID BASICALLY THE SAME THING. ONE SAID IT NEEDED A NEW ACTUATOR AND THE OTHER TWO SAID JUST REMOVE 2 CODES AND IF THAT DIDN'T WORK THEN THE ACTUATOR. THE CODES WERE REMOVED TWICE AND IT REVERTS BACK TO NOT WORKING. TALKED TO JEEP CUSTOMER SERVICE AND THEY JUST SAY SORRY THERE IS NOTHING WE CAN DO. SO I BOUGHT IT TO TOW AND FROM 2 WEEKS LATER AFTER THE FLASH I CAN'T TOW IT. WHAT DO YOU RECOMMEND? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Electrical system, Mar 10, 2014
TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT STATED AFTER THE RECALL WAS DONE, THE VEHICLE WOULD NOT SHIFT INTO NEUTRAL. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V175000 (ELECTRICAL SYSTEM , POWER TRAIN) AND HAD THE RECALL REMEDY PERFORMED ON THE VEHICLE. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES AFTER THE RECALL REPAIR AND EACH TIME THE REMEDY REPAIR FAILED TO CORRECT THE PROBLEM. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN VERIFIED THAT THE SHIFT MOTOR AND CONTROL MODULE WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 90,200. UPDATED 05/12/2014*LJ UPDATED 05/15/14 *TR
Power train, Electrical system, Feb 25, 2014
TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE . THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V175000 (ELECTRICAL SYSTEM , POWER TRAIN) HAD SURPASSED A REASONABLE TIME FOR REPAIR. THE DEALER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Power train, Feb 12, 2014
TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD SHIFT INTO NEUTRAL INDEPENDENTLY AND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE ACTUATOR WIRING HARNESS WAS REPLACED AND THE FINAL DRIVE CONTROL WAS UPDATED. HOWEVER, THE FAILURE RECURRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V175000 (ELECTRICAL SYSTEM, POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 109,000.
Power train, Feb 4, 2014
TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN SHIFTING TO THE FOUR WHEEL DRIVE LOW POSITION THE FOUR WHEEL DRIVE MAINTENANCE SERVICE LIGHT ILLUMINATED. THE CONTACT HAD NOT EXPERIENCED A SAFETY INCIDENT RELATED TO THE DEFECT. NO FURTHER INFORMATION WAS AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 109,000.
Power train, Electrical system, Jan 28, 2014
TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V175000 (ELECTRICAL SYSTEM , POWER TRAIN) AND HAD THE RECALL REMEDY PERFORMED ON THE VEHICLE HOWEVER, THE TRANSFER CASE ACTUATOR FAILED SHORTLY AFTER THE REPAIR. AS A RESULT, THE VEHICLE WOULD NOT ENGAGE IN FOUR-WHEEL DRIVE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSFER CASE ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER INFORMED THE CONTACT THAT THE REMEDY PART WAS ON BACK ORDER. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 185,000.
Power train, Electrical system, Jan 27, 2014
I HAVE A 2005 JEEP GRAND CHEROKEE, TOOK IN IN MY DEALER IN AUG, 2013 FOR A SAFETY RECALL (N23). FIRST TIME I TRIED TO SHIFT IT INTO NEUTRAL, IT FLASHED A "SERVICE 4WD SYSTEM", AND WOULD NOT SHIFT INTO EITHER NEUTRAL OR 4LOW. JEEP FORUM, WITH 70 PAGES AND HUNDREDS OF COMMENTS ON THIS PROBLEM, LOOKS LIKE THE RECALL SOFTWARE UPDATE IS THE PROBLEM AND CHRYSLER HAS NOT YET OWNED UP THE ISSUE. MEANWHILE, I CANNOT USE MY VEHICLE AS INTENDED. MY DEALER SAYS I NEED A $500 PART, BUT OTHERS HAVE HAD THAT REPLACED AND STILL HAVE THE SAME PROBLEM. THERE ARE ABOUT 2,000 TRANSFER CASE ACTUATOR MOTORS ON BACK ORDER TO CORRECT THIS PROBLEM; HOWEVER, MANY WHO HAVE HAD THIS PART REPLACED STILL HAVE THE SAME PROBLEM. THE NEW PART IS NOT FIXING THE ISSUE, JEEP NEEDS TO REPLACE THE FINAL DRIVE CONTROL MODULE AND THE TRANSFER CASE ACTUATOR MOTOR. *TR
Power train, Jan 18, 2014
AFTER THE DEALER PERFORMED THE N23 FIRMWARE UPDATE ON THE TRANSMISSION TO KEEP THE JEEP FROM IN VOLUNTEERING TO SHIFT INTO NEUTRAL, WE CANNOT SHIFT THE TRANSFER CASE INTO NEUTRAL OR 4 WHEEL LOW WITHOUT BANGING ON THE ACTUATOR MOTOR, PART # 5143786AA. THIS "FIX" IS NOT SUCCESSFUL NOW. THE JEEP RECOMMENDED FIX SEEMS TO BE TO REPLACE THAT PART BUT IT'S BACK ORDERED BY !,700 UNITS. WE NEED TO BE ABLE TO TOW OUR JEEP BEHIND OUR MOTORHOME IN LATE FEBURARY BACK TO WASHINGTON FROM AZ AND THIS CANNOT BE DONE W/O REPLACING THAT PART WHICH IS NOT AVAILABLE. WE HAVE CONTACTED JEEP CUSTOMER SERVICE AND THEY HAVE ASSIGNED A CASE MANAGER. NOT CLEAR WHAT WILL HAPPEN NEXT. *TR
Power train, Electrical system, Jan 16, 2014
DEALER SHIP DID THE N23 RECALL FOR NHTSA ID# 13V175000. SINCE RECALL PROCEDURE WAS DONE, TRANSFER CASE WON'T OPERATE PROPERLY. CANNOT SHIFT INTO 4-LOW OR SHIFT TRANSFER CASE INTO NEUTRAL FOR TOWING BEHIND ANOTHER VEHICLE. NO SATISFACTION FROM CHRYSLER TO REPAIR THE DAMAGE DONE BY THE RECALL. VEHICLE CANNOT OPERATE PROPERLY IN OFF ROAD OR INCLEMENT WEATHER SITUATIONS. *TR
Power train, Jan 13, 2014
CHRYSLER SENT OUT A LETTER FOR THE N23 RECALL. I HAD THE RECALL PERFORMED AND NOW HAVE NO 4WD LOW AS WELL AS MANY OTHERS. THE LOCAL DEALERSHIP HAS TRIED REPLACING MY ACTUATOR TWICE KNOWING THAT THE RECALL HAD MESSED IT UP. SOMEONE NEEDS TO STAND UP AT CHRYSLER AND FIGURE THIS OUT. THERE ARE MANY OF US WITH THIS PROBLEM. MOST MIGHT NOT EVEN KNOW BC THEY PROBABLY DO NOT USE THEIR 4WD LOW. *TR
Power train, Jan 8, 2014
I TOOK MY 2005 JEEP GRAND CHEROKEE IN FOR THE N23 RECALL IN OCTOBER 2013 AND ALL SEEMED GOOD. ON 11/14/13 I ATTEMPTED TO USE MY 4WD LO AND I RECEIVED A MESSAGE SERVICE 4WD. AFTER SEARCHING THE WEB I CAME ACROSS NUMEROUS PEOPLE WITH THE SAME PROBLEM AFTER HAVING THE RECALL PERFORMED. I THEN TOOK IT BACK TO THE DEALERSHIP TO HAVE THEM REDO THE RECALL AND ALL WAS WORKING GOOD. ON 1/6/14 I AGAIN RECEIVED SERVICE 4WD, BACK TO THE DEALER I WENT. THIS TIME I WAS INFORMED I NEEDED A NEW TRANSFER CASE MOTOR AND THAT IT WOULD COST ME $800 TO REPLACE AND THEY ARE BACK ORDERED FOR 3 OR 4 MONTHS. I AM NOT THE ONLY ONE THAT IS HAVING THIS ISSUE AND MORE CAN BE FOUND HERE: HTTP://WWW.JEEPFORUM.COM/FORUM/F67/N23-RECALL-ISSUE-NO-4-LOW-1561787/. BY THE SOUNDS OF IT THERE IS A CRACKED PC BOARD IN THE TRANSFER CASE. INSTEAD OF CHRYSLER ACTUALLY FIXING THE PROBLEM CORRECTLY, THEY JUST ISSUED A SOFTWARE WORK AROUND, A BAND AID FIX IS WHAT I THINK OF. CHRYSLER NEEDS TO BE HELD RESPONSIBLE FOR THIS ISSUE. I EVEN CALLED CHRYSLER CORP. AND WAS TRANSFER TO A VOICE MAIL WHERE I LEFT A MESSAGE IN NOVEMBER AND I HAVE NEVER HEARD BACK FROM THEM. *TR
Power train, Dec 29, 2013
I HAD TO TAKE THE VEHICLE IN FOR A RECALL SINCE I RECEIVED SEVERAL NOTICES, IT WAS RECALL N23. THIS CAUSED A SAFETY ISSUE WHEN I COULD NOT SHIFT INTO 4LO ON A STEEP SLIPPERY MUDDY HILL. PRIOR TO THE RECALL THE VEHICLES TRANSFER CASE FUNCTIONED PROPERLY HOWEVER NOW IT IS NOT AND THE MANUFACTURER HAS CLAIMED THAT IT IS A SEPARATE PART THAT BROKE. HOWEVER ONE DEALER INDICATED THAT IT WAS DUE TO A FAULTY FLASH OF THE RECALL. THIS SEEMS TO BE A WIDESPREAD PROBLEM AND I DO NOT WANT TO BE CHARGED TO FIX AN ISSUE THAT WAS CAUSED BY A RECALL. *TR
Power train, Dec 29, 2013
WE HAD THE RECALL DONE ON THE JEEP GRAND CHEROKEE 2005. THEY REFLASHED THE ECU THAT CONTROLS THE ABILITY TO SHIFT THE JEEP INTO NEUTRAL IN ORDER TO TOW BEHIND MOTOR HOME. AFTER THE RECALL WE HAD TROUBLE 3 TIMES WITH THE JEEP EITHER NOT SHIFTING FROM NEUTRAL TO DRIVE OR FROM DRIVE TO NEUTRAL. THE LAST TIME THIS HAPPEN THE JEEP WAS STRANDED AS MY WIFE COULD NOT PULL IT BEHIND THE MOTORHOME. ULTIMATELY I HAD TO GO TO FLORIDA AND WE DROVE THE MOTORHOME AND JEEP BACK SEPARATELY. I CONTACTED THE DEALER ABOUT THIS AND AT THIS POINT I DO NOT HAVE CONFIRMATION THAT THIS WILL BE FIXED AS PART OF THE ORIGINAL RECALL. SINCE THIS APPEARS TO BE A COMMON PROBLEM I, BASED ON INTERNET SEARCHES, I BELIEVE THAT JEEP SHOULD FIX THE VEHICLE EVEN IF IT IS OUT OF WARRANTY. I INTEND ON TAKING THE JEEP BACK TO THE DEALER THIS WEEK AND IF I DO NOT GET SATISFACTION I WILL FILE ADDITIONAL COMPLAINTS. I WOULD HOPE THAT THE NHTSA WOULD FORCE JEEP TO REPAIR THE ISSUE. *TR