2011 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,639 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2011 reports, 53 involved a crash and 61 involved a fire. 47 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints: engine
358 reports, newest first. Show all
Engine, Jul 12, 2015
HAVING PROBLEMS STARTING. MECHANIC SAYS IT'S A TDMI RECALL ISSUE
Engine, Jul 5, 2015
I HAVE A JEEP GRAND CHEROKEE 2011, WITH 58K MILES, AND MY "SER 4 WD" AND TRACTION CONTROL LIGHTS ARE ON. WHAT COULD BE THE CAUSE OF THIS? THE TRUCK SHUT OFF WHILE I WAS DRIVING. THE DEALERS TOLD ME WHEN THEY CHECKED IT THEY FIND NOTHING WRONG AND MAYBE THE SPARK PLUGS NEEDED TO BE CHANGE. MY BACK UP CAMERA WORKS SOMETIMES. WHEN I ASKED WHY IS THIS HAPPENING THEY TOLD ME MAYBE THE CIRCUIT BOARD MAY BE BAD. MY HEAD LIGHTS KEEPS GOING OUT EVER 3 MONTHS, WHEN I ASKED THEY TOLD ME THERE IS NOTHING WRONG WITH THE LIGHTS, I MAY NEED TO CHANGED THE BULBS TO CHRYSLER BULBS. WHAT IS GOING ON WITH CHRYSLER VEHICLES AND WHY EVERY TIME YOU GO TO THE DEALER WITH A KNOWN PROBLEM, THEY CHARGE YOU A DIAGNOSTIC FEE OF $125.00?
Electrical system, Engine, Fuel/propulsion system, Jun 13, 2015
ON OR ABOUT APRIL 20, 2015 I HAD JUST DRIVEN MY JEEP ABOUT 20 MILES TO GET GROCERIES CAME HOME UNLOADED AND WENT BACK TO START JEEP TO GO PICK UP GRAND DAUGHTER AT SCHOOL AND THE JEEP WOULD NOT START. IT WOULD CRANK FOR ABOUT 30 SECONDS AND THEN STOP. TRIED TO START 5 OR 6 TIMES. TOOK MY TRUCK TO GET GRAND DAUGHTER. CALLED CHRYSLER AND THEY SENT DEALER TO GET JEEP. ABOUT AN HOUR LATER JEEP STARTED THEN BUT THEY TOOK IT TO CHECK IT OUT. AFTER 5 DAYS THEY TOLD ME I NEED A NEW BATTERY. THEY WANTED $355.31 FOR NEW BATTERY. TOOK JEEP TO 2 PARTS STORES AND THEY CHECKED THE BATTERY AND SAID IT WAS STRONGER THAN WHAT WAS POSTED ON BATTERY. ON MAY 7, 2015 I WAS OUT AT STORE AND JEEP WOULD NOT START. TRIED ABOUT 6 OR 7 TIMES AND THEN IT STARTED WITHOUT MY FOOT ON BRAKE BUT WOULD NOT GO INTO GEAR. RESTARTED AND WAS FINE. CALLED DEALER AND TOOK BACK ON MAY 8, 2015. DEALER KEPT JEEP OVER NIGHT AND TOLD ME I NEEDED A NEW BATTERY. BOUGHT A NEW BATTERY THROUGH MY SON IN LAWS SHOP COST ME $122.14. THE DEALER CHARGED ME $90.00 FOR THE TEST. SO I AM OUT OF $212.14 AS OF NOW. TODAY JUNE 13,2015 I WENT TO START MY JEEP AND IT WOULD NOT START. SAME AS BOTH TIMES BEFORE. I KNOW THE PROBLEM IS WITH THE TIPM AND NO TEST WILL SHOW THAT THERE IS A PROBLEM WITH IT. CALLED JEEP HOT LINE AND THEY SAID THERE IS NO RECALL ON THIS AND NO REPORTS. TO TAKE IT TO THE DEALER AND HAVE THEM TEST IT AGAIN THAT THEY COULD NOT HELP ME WITH THIS PROBLEM BECAUSE MY JEEP WAS OUT OF FACTORY WARRANTY. I ONLY HAVE 32989 MILES ON MY JEEP. IT ONLY HAD 32627 ON THE SECOND VISIT TO DEALER. I HAVE EXTENDED WARRANTY ON THE JEEP BUT THEY CHARGE $50.00 IF THE TEST DON'T SHOW UP A PROBLEM. SO I AM BETWEEN A ROCK AND A HARD PLACE. WHERE DO I GO FROM HERE. I KNOW THERE ARE A LOT OF REPORTS ON HERE ABOUT THE SAME PROBLEM I AM HAVING. THANK YOU FOR YOUR TIME. *TR
Engine, Jun 1, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE FAILED TO RESTART. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE TIPM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 56,049.
Engine, Fuel/propulsion system, May 28, 2015
ON 5/25 APPROXIMATELY 2:30 PM WHILE MERGING ONTO THE HIGHWAY VEHICLE STOPPED ACCELERATING AND STEERING LOCKED UP AND ENGINE STALLED OUT WHILE IN THE RIGHT LANE OF THE HIGHWAY. HAD TO DRIFT OVER TO SHOULDER ON LEFT HAND SIDE ON HIGHWAY WHERE SPEED LIMIT 65 MPH BUT DRIVERS OFTEN DO 75-80 MPH. VEHICLE WOULD NOT RESTART AND HAD TO BE TOWED.
Electrical system, Other or unspecified, Engine, May 13, 2015
NO VOLTAGE INDICATOR LIGHT OR VOLTAGE READER
Electrical system, Engine, Fuel/propulsion system, Apr 28, 2015
I HAD THE TIPM FUEL PUMP RELAY BYPASS "FIX" DONE LAST FALL AFTER FAILING TO START A NUMBER OF TIMES. IT HAS BEEN RECALLED SINCE I HAD THE REPAIR DONE. I AM NOW EXPERIENCING THE EXACT SAME PROBLEM. IT FAILS TO START A FEW TIMES EACH WEEK, EVENTUALLY STARTING AFTER SEVERAL ATTEMPTS. I'VE TAKEN MY VEHICLE TO A LOCAL DEALERSHIP A NUMBER OF TIMES AND THEY CAN'T FIND ANYTHING WRONG (NO ERROR CODES). THIS IS AN INTERMITTENT STARTING ISSUE AND APPARENTLY DIFFICULT TO DIAGNOSE. IT'S ALMOST CERTAINLY RELATED TO THE TIPM. I CONTINUE TO PAY DIAGNOSTIC CHARGES SINCE NO "CODES" ARE REGISTERING ANYWHERE. ($150.00) UNTIL THEY GET A "ERROR CODE", THEY CLAIM THERE'S NOTHING THEY CAN DO AND IT'S NOT COVERED BY MY EXTENDED WARRANTY. THE INTERNET IS FULL OF SIMILAR COMPLAINTS FOR THIS MAKE AND MODEL YEAR. I JUST WANT MY CAR TO START AND RUN WELL! *TR
Engine, Apr 1, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT HEARD A TAPPING NOISE EMITTING FROM THE ENGINE AS IT LOST POWER. THE CONTACT MENTIONED THAT THE SEAT BELT, AIR BAG, AND CHECK ENGINE LIGHTS WERE ALSO ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE HEAD ASSEMBLY NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Electrical system, Engine, Mar 25, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000. UPDATED 6/30/15*CN THE CONSUMER STATED THE DEALER KEPT THE VEHICLE FOR 92 DAYS. UPDATED 07/02/15*JB
Electrical system, Engine, Mar 23, 2015
INTERMITTENTLY, THE VEHICLE WILL CRANK BUT NOT START ON THE FIRST TRY. USUALLY ONLY HAPPENS IF VEHICLE HAS BEEN SITTING FOR SEVERAL HOURS. SOMETIMES IT WILL START, BUT IMMEDIATELY STALL. *TR
Steering, Engine, Feb 11, 2015
WAS COMING TO A STOP, GETTING READY TO DO A LEFT TURN AND THE CAR ENGINE WENT OFF AND THE STEERING WHEEL LOCKED. HAD TO COME TO A COMPLETE STOP AND PUT JEEP INTO PARK TO START IT AGAIN. STARTED FINE BUT WAS DANGEROUS AS THIS COULD HAVE HAPPENED IN THE INTERSECTION. COULD HAVE CAUSED A CRASH. THIS IS THE SECOND TIME THIS HAS HAPPENED AND TOOK IT IN FOR A RECALL ALREADY REGARDING STALKING ISSUE. PLEASE HELP *TR
Engine, Feb 9, 2015
TL*THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE DEALER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES AND INDICATED THAT THE PART WAS NOT AVAILABLE TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,900.
Engine, Feb 2, 2015
NOTICED A LEAK UNDER MY ENGINE AND WHEN I POPPED MY HOOD THERE WAS OIL SPRAYED EVERYWHERE. MAJOR LEAK. *TR
Steering, Engine, Dec 26, 2014
SERPENTINE BELT FAILED CAUSING LOSS OF POWER STEERING. I DID NOT REALIZE WHAT HAD BROKEN UNTIL I LOOKED LATER, BUT I WAS LUCKY THAT I WAS VERY CLOSE TO HOME AS IT COULD HAVE CAUSED MAJOR ENGINE FAILURE SINCE THE BELT ALSO DRIVES THE WATER PUMP AND ALTERNATOR. *TR
Engine, Dec 14, 2014
THE VEHICLE HAS BEEN EXPERIENCING STALLING A COUPLE OF TIMES BEFORE AT LOW SPEEDS. ALSO FAILURE TO START AND A FAN LIKE NOISE COMING FROM AROUND THE FUEL PUMP. CHRYSLER ISSUED A RECALL ON THE FUEL PUMP RELAY, BUT I AM SERIOUSLY CONCERNED SINCE THIS IS AN ISSUE WITH THE TIPM AND THAT IS NOT BEING ADDRESSED. THE DEALERSHIP IS SCHEDULING 2 MONTHS OUT HOPING THEY WOULD HAVE THE PART BY THEN, WHILE I AM DRIVING WITH 2 KIDS IN A CAR THAT SHUTS OFF ON THE HIGHWAY AT 50 MPH. *TR
Electrical system, Engine, Fuel/propulsion system, Dec 14, 2014
MY VEHICLE IS HAVING ISSUES STARTING/STALLING, AND SOUNDS LIKE THE WATER PUMP AND/OR ALTERNATOR IS FAILING. I WENT TO THE DEALERSHIP AND THEY SAID THIS IS ALL TIED TO P54/NHTSA 14V-530. THE TIPM PARTS ARE NOT AVAILABLE TO FIX THIS ISSUE, AND HAVE NOT BEEN AVAILABLE SINCE I RECEIVED THE FIRST RECALL NOTICE BACK IN OCTOBER 2014. THE DEALERSHIP SAID THE PARTS ARE NOT GOING TO BE AVAILABLE FOR WEEKS, POSSIBLY MONTHS. I CALLED JEEP/CHRYSLER AND THEY ALSO SAID THAT IS THE CAUSE OF MY PROBLEMS AND THEY HAVE NO DATE THAT RECALL REPLACEMENT/CORRECTION PARTS WILL BE AVAILABLE. I ASKED THEM WHAT I SHOULD DO SINCE I'M DRIVING A VEHICLE THAT DOESN'T WANT TO START (TAKES MULTIPLE ATTEMPTS), THAT STALLS OUT, AND THAT OTHER COMPONENTS UNDER THE HOOD ARE BEING AFFECTED. THEY SAID THEY WILL NOT COVER ANY TOWING, OR RENTAL COSTS, AND HAD NO GUIDANCE ON WHAT TO DO BESIDES "GOOD LUCK". THIS IS A SERIOUS ISSUE, I CAN BECOME STRANDED, THE CAR COULD STALL (POTENTIALLY WHILE DRIVING AND THIS CAR IS ALWAYS ON HIGHWAY HIGH SPEED DRIVING), AND I NOW HAVE OTHER PARTS UNDER THE HOOD THAT THIS ISSUE IS TAXING (ALTERNATOR, BATTERY, WATER PUMP, AND I COULD ONLY IMAGINE WHAT ELSE). WHAT AM I SUPPOSED TO DO THAT I'M FORCED TO DRIVE A VEHICLE WITH A RECALL THAT IS NOT SAFE TO DRIVE? I CAN'T EVEN PAY TO GET THIS FIXED, THERE IS NO SOLUTION AT THIS TIME. I DON'T UNDERSTAND HOW THE VEHICLE IS NOT RECALLED ENTIRELY AND TAKEN OFF THE ROAD, OR THAT IF PEOPLE ARE EXPERIENCING THIS ISSUE THERE IS NO RECOURSE. NO FREE TOWING, NO RENTAL CARS READY, NO ABILITY TO TRADE IN OR BUY A NEW VEHICLE. NOTHING. I'M NOT SURE WHAT TO DO NEXT, GET A LAWYER? CONTACT BBB? PLEASE LET ME KNOW AS I DON'T SEE HOW THIS IS LEGAL, I'M BEING FORCED TO DRIVE A VEHICLE WITH A MANUFACTURING DEFECT THAT IS DANGEROUS. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine, Dec 3, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE STALLED. THE CONTACT MENTIONED THAT AFTER WAITING FOR ABOUT 20 MINUTES THE VEHICLE RESTARTED. THE VEHICLE WAS TAKEN TO DEALER BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Engine, Fuel/propulsion system, Nov 28, 2014
ON JULY 19, 2014 MY VEHICLE CEASED TO START PROPERLY. IT WOULD TURN OVER AND OVER AND AFTER SEVERAL ATTEMPTS WOULD FINALLY START. ADDITIONALLY, THERE WERE SEVERAL INCIDENTS OF STALLING AT A STOP SIGN OR EXITING THE FREEWAY THEN DIFFICULTY RESTARTING. THIS BECAME MORE AND MORE FREQUENT, AND EACH TIME MY MECHANIC WAS UNABLE TO PINPOINT THE CAUSE. SEPTEMBER 4TH IS THE LAST DAY THAT MY CAR STARTED. I HAD IT TOWED TO THE MECHANIC WHO AFTER HAVING POSSESSION OF MY VEHICLE FOR 3 WEEKS UNABLE TO PINPOINT THE ISSUE, FOUND THROUGH RESEARCH THAT CHRYSLER HAD ANNOUNCED A MASSIVE RECALL FOR THIS EXACT ISSUE. HE REFERRED ME TO THE CHRYSLER RECALL SPECIALIST PHONE NUMBER, WHICH I CALLED IMMEDIATELY. MY FIRST FOUR PHONE CALLS WERE NOTHING MORE THAN A RUN AROUND GAME UNTIL I FOUND THE INFORMATION ON NHTSA WEBSITE. ACCORDING TO THE NHTSA RECALL INFORMATION, REPAIRS WERE SET TO BEGIN 10/25/14. ACCORDING TO CHRYSLER, THE NOTICES WERE SET TO GO OUT BY MAIL ON 10/31/14 THE GENTLEMAN ASSURED ME THAT I WOULD ALSO RECEIVE AN EMAIL RECALL NOTIFICATION TO PROVIDE THE REPAIRING DEALER ON 10/31/14. I MAKE AN APPOINTMENT AT RANCHO JEEP FOR RECALL P54 REPAIR AT 10AM NOVEMBER 1. 10/31/14, 3PM, I HAVE YET TO RECEIVE AN EMAIL NOTIFICATION. I CALL CHRYSLER AGAIN AND AM NOW TOLD THAT I HAD BEEN MISINFORMED, IT IS A PRELIMINARY NOTICE, NO REPAIRS CAN BE DONE. MY JEEP IS STILL NONOPERATIONAL, SINCE SEPTEMBER 5, 2014. THE VEHICLE CANNOT BE REPAIRED BECAUSE THERE ARE NO PARTS TO REPLACE THE FAULTY PART WITH...I HAVE HAD A RENTAL CAR FOR ALMOST 3 MONTHS BECAUSE OF THIS RECALL ISSUE, COSTING NEARLY $800 EACH MONTH. CHRYSLER REFUSES TO ACCOMMODATE A REPLACEMENT VEHICLE OR REIMBURSE RENTAL EXPENSE WHOLLY OR PARTIALLY. MY VEHICLE WOULD BE OPERATIONAL IF NOT FOR THIS FACTORY RECALL P54, AND I WOULD NOT HAVE INCURRED $2400 RENTAL CAR EXPENSE TO DATE. *TR
Engine, Nov 24, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED INTERMITTENTLY. THE CONTACT STATED THAT RECALL NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) HAD EXCEEDED A REASONABLE AMOUNT OF TIME. THE DEALER STATED THE REMEDY WAS UNDER DEVELOPMENT AND PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.
Vehicle speed control, Engine, Nov 24, 2014
I HAD AN EXTREMELY DANGEROUS SITUATION OCCUR ON NOVEMBER 15, 2014 WITH OUR 2011 GRAND CHEROKEE. AROUND 7 P.M., I WAS MERGING ONTO INTERSTATE 95 SOUTH FROM 332, THE NEWTOWN, PA EXIT. I DID A HARD ACCELERATION TO AVOID TRAFFIC BRINGING UP THE REAR. THE ENGINE THEN ACCELERATED UNCONTROLLABLY ... SO FAST THAT THE TACHOMETER WAS PINNED TO THE RIGHT SIDE ... INTO THE RED ZONE NEAR 7K. A LATER CHECK OF THE VEHICLE MAXIMUM SPEED ON THE GARMIN GPS REVEALED IT PEAKED AT 97 M.P.H. WITH MY FOOT COMPLETELY OFF THE GAS PEDAL, THE ENGINE WAS PINNED TO MAXIMUM REVS. I HONESTLY THOUGHT IT WOULD DISINTEGRATE. IN THE SPAN OF A FEW SECONDS, I KNEW NOT TO SHUT OFF THE ENGINE, AS I WOULD HAVE LOST STEERING. I HAD THE PRESENCE OF MIND TO PUT THE TRANSMISSION IN NEUTRAL, TO AT LEAST STOP THE SPEEDING. THE ENGINE CONTINUED TO REV OUT OF CONTROL. I BELIEVE I WAS KICKING THE GAS PEDAL, AND THE ENGINE EVENTUALLY RELEASED ITS GRIP ON SPEED AND RETURNED TO NEAR-IDLE, UPON WHICH I RE-ENGAGED TO DRIVE. IF A CAR WERE ANYWHERE AHEAD OR NEAR ME, A DEVASTATING WRECK WOULD HAVE BEEN THE RESULT. I TOOK THE JEEP TO THE REEDMAN-TOLL SERVICE DEPARTMENT IN LANGHORNE, PA. THEY COULD FIND NOTHING THAT WOULD CONFIRM THE INCIDENT. I CONTACTED CHRYSLER CUSTOMER SERVICE. AN AGENT NAMED [XXX] TOOK MY REPORT AND SAID HE HAD NO SIMILAR REPORTS. I FIND IT DISTRESSING THAT NOTHING IN THE JEEP 'BLACK BOX' RECORDING SYSTEM WOULD HAVE A RECORD OF THIS POTENTIALLY CATASTROPHIC INCIDENT. THE REEDMAN SERVICE ADVISOR SPECULATED THAT I MAY HAVE 'RESET' THE SOFTWARE IF AND WHEN I WAS KICKING THE ACCELERATOR WHILE THE EVENT WAS UNDER WAY. 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine, Nov 24, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD ONLY START AFTER SEVERAL ATTEMPTS. ALSO, THE CONTACT STATED THAT THE FUEL PUMP CONTINUED TO RUN AFTER THE VEHICLE WAS TURNED OFF WHICH DRAINED THE BATTERY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT RECEIVED A NOTICE FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Engine, Nov 19, 2014
RECALL P54/NHTSA 14V-530 MY JEEP HAS STALLED 5 TIMES IN A YEAR. CALLED CHRYSLER ABOUT THIS RECALL AND THEY DO NOT HAVE THE PARTS TO FIX IT. TOOK IT TO THE DEALER AND WAS TOLD THE SAME THING. I ASK BOTH OF THEM, WHAT IF IT STALLS AND I AM IN A CRASH. THERE RESPONDS WAS THAT THEY HOPE THAT DOESN'T HAPPEN. MY QUESTION IS WHAT CAN I DO ABOUT THIS SITUATION? THANK YOU *TR
Electrical system, Engine, Fuel/propulsion system, Nov 17, 2014
BOUGHT THIS VEHICLE IN JUNE 2014 WITH 36,700 MILES ON IT FROM SOMERSET JEEP IN SOMERSET MA. 1ST ISSUE WAS CAR WAS HAVING TROUBLE STARTING. TAKEN TO QUIRK JEEP IN MARSHFIELD MA ON SEPTEMBER 5TH ISSUE WAS FUEL PUMP CIRCUIT DOES NOT POWER UP IN TIPM INSTALLED RELAY HARNESS AND FUSE STARTS FINE NOW. COST IS $375.68, WHICH I HAD TO PUT ON MY CREDIT CARD. 2. CAR STARTS SMOKING, WHICH TERRIFIES ME AND MY 7 YEAR OLD SON FOR FEAR OF THE JEEP BLOWING UP OR CATCHING ON FIRE! SO I HAVE TO HAVE IT TOWED TO QUIRK BY AAA ON THURSDAY OCTOBER 16TH. THEY TELL ME THAT IT IS A PROBLEM WITH THE MODULE IN THE FAN. THE WHOLE FAN HAS TO BE REPLACE FOR $1000.00. DON'T GET CAR BACK TIL MONDAY NIGHT OCTOBER 20TH. IT ISN'T COVERED UNDER WARRANTY AND I CAN'T GET A RENTAL CAR UNLESS I PAY FOR IT. I CAN?T WORK OR DO ANYTHING! QUIRK GAVE ME A BREAK AND ONLY CHARGED ME $400.00 BUT THAT IS STILL A LOT OF MONEY FOR A SINGLE MOM WHO WAS WITHOUT HER CAR FOR ?4 DAYS. 3. WEDNESDAY OCTOBER 22ND MY CHECK ENGINE LIGHT COMES ON. THE ISSUE IS EVAP LEAK, STAR CASE OPEN FOR FUEL FILLER TUBE. ORDERED FILLER TUBE AS NOT IN STOCK. QUIRK SAYS THEY WILL HELP OUT AGAIN A LITTLE, BUT CHARGE IS GOING TO BE AROUND $400.00 BUT WON'T KNOW UNTIL IT GETS FIXED SOMETIME NEXT WEEK AND IT TAKES ABOUT 2 HOURS FOR REPAIR. MORE TIME LOST FROM WORK. 4. NOVEMBER 16TH---CAR WILL NOT START. IT WILL NOT TURN OVER OR MAKE ANY NOISE. TRIPLE A CAME OUT TO THE HOUSE, GOT IT STARTED ONCE AND THEN IT SHUT OFF AND WOULD NOT START AGAIN. AAA GUY SAID IT IS NOT THE BATTERY. CAR BEING TOWED TO QUIRK JEEP RIGHT NOW ON 11 17 14 AT NOON. QUIRK SAYS 'NO IDEA WHEN THEY CAN LOOK AT' MY JEEP! I PAY $434.37 A MONTH FOR MY JEEP LOAN! CAR HAS ABOUT 47,000 MILES ON IT NOW AND I AM TERRIFIED TO DRIVE IT FOR FEAR IT WON'T START! I CAN'T WORK. I HAVE NO MONEY FOR CHRISTMAS! WHAT DO I DO? PLEASE HELP ME! *TR
Electrical system, Engine, Nov 13, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED ON NUMEROUS OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) HOWEVER, THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. THE VIN WAS NOT AVAILABLE.
Engine, Fuel/propulsion system, Nov 8, 2014
IN JUNE 2012 I BEGAN HAVING ISSUES WITH MY VEHICLE GIVING A HARD START AND STALLING. I REPORTED IT SEVERAL TIMES AND CARRIED IT TO THE DEALERSHIP MANY TIMES. THEY INSTALLED A DEVICE TO TRACK WHAT IS CAUSING THE STALL ISSUE. THEY SAID THE DEVICE DID NOT READ ANYTHING BUT THE STALLING WAS NOT HAPPENING AS OFTEN AFTER THIS DEVICE WAS REMOVED. IN OCTOBER 2014, MY VEHICLE BEGAN GIVING THE HARD START AGAIN EVERY SINGLE TIME I START MY VEHICLE AND THE STALLING BECAME VERY FREQUENT. ON NOVEMBER 4,2014 MY VEHICLE STALLED OUT AND DID NOT WANT TO START RESULTING IN ME HAVING TO RENT A CAR. I AM REALLY FRUSTRATED WITH THIS SITUATION BECAUSE ALL IT IS GOIN TO DO IS AFFECT ANOTHER PART ON MY VEHICLE. I HAD THIS FOR 4 YEARS AND I'VE HAD SO MUCH PROBLEMS AND HAD TO CHANGE SO MANY PARTS... THIS JEEP IS THE LEMON OF THE BUNCH. *TR