2011 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,639 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2011 reports, 53 involved a crash and 61 involved a fire. 47 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints: engine
358 reports, newest first. Show all
Engine and engine cooling, Power train, Other or unspecified, Mar 29, 2012
2011, 2012 CHRYSLER VEHICLES WITH THE PENTASTAR V6 3.6 LITER ENGINE ARE RATED TO TOW 5000 LBS UNRESTRICTED WITH THE TOW PACKAGE INSTALLED. THERE IS A DESIGN DEFECT IN THE COOLING SYSTEM IN THAT IT CANNOT COOL THE ENGINE WHEN TOWING ABOUT 3500 LBS UPHILL. THE TOW VEHICLE STARTS UPHILL AT THE HIGHWAY SPEEDS OF 65MPH IN THE PASSING LANES WITH ENOUGH POWER TO CONTINUE AND SUDDENLY WITHOUT ANY WARNING, LIGHTS, ETC., THE TOW VEHICLE LOOSES POWER AND ABRUPTLY SLOWS TO A MAXIMUM SPEED OF ABOUT 27MPH. WITH ALL OTHER VEHICLES ON THE ROAD TRYING TO GET BY AND NOT SLOW DOWN, THIS CREATES AN EXTREMELY DANGEROUS SITUATION OF ATTEMPTING TO CROSS 3 LANES OR MORE TO GET OFF THE ROAD WHILE TRACTOR TRAILERS HAVE TO SLAM ON THE BRAKES AND HOPEFULLY SCREECH TO AN ALMOST STOPPED POSITION TO AVOID KILLING THE FAMILIES IN THE TOW VEHICLES. CHRYSLER HAS CONFIRMED THE PROBLEM BUT HAS REFUSED TO DO ANYTHING ABOUT IT AND HAS INSISTED THAT THE VEHICLES ARE WORKING THE WAY THEY WERE DESIGNED BUT ARE OBVIOUSLY NOT WORKING WITHIN THE ADVERTISED SPECIFICATIONS. CHRYSLER DOES NOT WANT TO CHANGE THE ADVERTISED SPECS DUE TO THE FACT THAT IT MIGHT COST THEM MONEY, EVEN THOUGH MANY PEOPLES LIVES ARE AT RISK. CHRYSLER COULD EASILY PERFORM A RECALL AND FIX THE PROBLEM, SAVING LIVES, BUT THERE WOULD BE A SMALL MONETARY COST TO CHRYSLER. *JS
Engine and engine cooling, Electrical system, Other or unspecified, Dec 6, 2011, fire
WE PURCHASED A NEW 2011 JEEP GRAND CHEROKEE 11/23/2011. THE CAR HAD 308 MILES ON ODOMETER. ON 11/25/2011 AS WE WERE GOING OUT OF TOWN THE VEHICLE'S DIAGNOSTIC (OBD II) SYSTEM WARNING APPEARED, WITH A SYMBOL "MIL" INDICATING A MALFUNCTION INDICATOR LIGHT. I CHECKED THE FUEL TANK CAP AND IT WAS TIGHT, I DROVE THE VEHICLE TO THE NEAREST CHRYSLER/JEEP DEALERSHIP IN HAMPTONROADS, VA. THE SERVICE DEPARTMENT CHECKED OUT THE PROBLEM AND DETERMINED IT TO BE A # 6 CYLINDER, MISFIRE-COIL FAILURE. NONE WERE AVAILABLE FOR REPLACEMENT. THE SERVICE DEPARTMENT PERSON STATED THAT IT WAS OK TO DRIVE THE VEHICLE LOCALLY BUT SUGGESTED IT WOULD NOT BE A GOOD IDEA TO DRIVE IT OUT OF TOWN, AS IT WOULD NOT GET VERY GOOD GAS MILEAGE! WE STARTED TO DRIVE THE VEHICLE HOME, HOWEVER; APPROXIMATELY 2 MILES AFTER WE DEPARTED THE JEEP DEALERSHIP THE VEHICLE CAUGHT A FIRE AND BURNED THE ENTIRE ENGINE COMPARTMENT/FRONT OF VEHICLE. WE, MY WIFE AND I ESCAPED WITHOUT PHYSICAL HARM, BUT HAD TO STAND BY AND WATCH IT BURN UNTIL THE FIREDEPARTMENT ARRIVED. *TR
Engine and engine cooling, Power train, Nov 17, 2011
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT WHEN TRYING TO ACCELERATE AND MERGING ONTO THE FREEWAY, THE VEHICLE WOULD HESITATE AND THE ENGINE RPMS WOULD INCREASE DRASTICALLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY ADVISED HER THAT THE FAILURE WAS CAUSED BY A COMPUTER MALFUNCTION, AMONG OTHER THINGS. THE VEHICLE WAS REPROGRAMMED BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THEY ADVISED THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. UPDATED 12/28/11*LJ THE CONSUMER NO LONGER OWNS THE VEHICLE. UPDATED 05/02/12
Engine and engine cooling, Oct 20, 2011, fire
2011 JEEP GRAND CHEROKEE FIRE. TOTAL LOSS OCTOBER 16, 2011 FLAMES STARTED UNDER DRIVERS SIDE FRONT AFTER ALL VEHICLE LIGHTS CAME ON STARTING WITH DRIVERS SIDE BLINKER INDICATOR. APPROX 43,000 MILES ON VEHICLE. MANY SERVICE ISSUES SINCE PURCHASE INCLUDING REPLACED PISTON. SAID THEY COULD HAVE REPLACED THE WHOLE ENGINE BUT INSTEAD JUST REPLACED PISTON. POLICE AND FIRE CAME TO MILE MARKER 82 ON I-94 SOUTH IN WI. WI STATE PATROL TOMAH CRASH FORM DOT DOCUMENT # [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine and engine cooling, Power train, Oct 18, 2011
TRIED TO PASS ANOTHER VEHICLE ON THE HIGHWAY BY PRESSING DOWN ON ACCELERATOR EXPECTING TO HAVE MORE POWER TO COME ON AS VEHICLE GOES INTO LOWER KICK-DOWN GEAR AND MY VEHICLE STARTED TO SHAKE "VIOLENTLY" WITH NO INCREASE IN POWER COMING ON. THIS LOSS OF POWER/VIOLENT SHAKING ALMOST CAUSED AND ACCIDENT FROM THE VEHICLE BEHIND ME AS I LOST POWER WITH NO WARNING TO CAR BEHIND ME AS BREAK LIGHTS WOULD NOT BE APPLIED BY ME AS I WAS TRYING TO SPEED UP. I ENCOUNTERED THE "VIOLENT SHAKING" SITUATION 4 TIMES IN TOTAL. I WOULD COMPARE THE FEELING TO DRIVING A MANUAL STICK SHIFT AND NOT GIVING IT ENOUGH GAS AND AS A RESULT THE CAR STARTS SHAKING UNCONTROLLABLY. I AM CONCERNED THE OUTCOME IN THE FUTURE MAY NOT BE AS FAVORABLE FOR ME OR OTHERS IF THEY EXPERIENCE THIS SITUATION.. *TR
Engine and engine cooling, Oct 17, 2011
2011 GRAND CHEROKEE. CONSUMER STATES VEHICLE STALLED WHILE DRIVING AND ENGINE AND POWER STEERING STOPPED WORKING *TGW THE CONSUMER STATED A FEW MONTHS LATER, THE ENGINE LIGHT WENT TO HOT, THE FAN WENT INTO HIGH MODE AND THE AIR CONDITIONING UNIT WOULD NOT WORK. A LOCAL GARAGE INFORMED THE CONSUMER, THE ENGINE DID NOT OVERHEAT. THE NEXT DAY, THE CONSUMER TOOK THE VEHICLE TO THE DEALER AND THEY KEPT IT FOR THREE DAYS. THE DEALER STATED THE VEHICLE HAD A FAULTY THERMOSTAT. ON JULY 26TH THE SAME OVERHEATING SCENARIO OCCURRED AGAIN, AND THE COOLING FAN WAS REPLACED. *JB
Engine and engine cooling, Jul 19, 2011
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AUTOMATIC STARTER FAILED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE WIRING HARNESS UNDER THE HOOD WAS REPOSITIONED, ALLOWING THE HOOD TO CLOSE CORRECTLY AND ALLOWING THE AUTOMATIC STARTER TO FUNCTION. THE CONTACT ALSO STATED THAT THE AIR CONDITIONER FAILED. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER WHERE THE COOLANT CONDENSER WAS REPLACED. IN ADDITION, THE ELECTRONIC STABILITY CONTROL AND ENGINE MALFUNCTION LIGHTS WERE ALSO ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER ON FOUR OCCASIONS FOR THESE FAILURES. THE CONTACT FELT THE VEHICLE WAS UNSAFE TO DRIVE DUE TO THE CONSISTENT FAILURES. THE FAILURE MILEAGE WAS 20 AND THE CURRENT MILEAGE WAS 9,500.
Engine and engine cooling, Power train, Dec 15, 2010
DRIVING DOWN THE STREET WHEN WHITE STEAM LIKE SMOKE COMES FROM UNDER THE HOOD. THE SMOKE BECOMES DENSE AND THERE IS A SMELL OF HOT TRANSMISSION FLUID. THE VEHICLE BEGINS TO POWER OFF AND UPON EXITING THE VEHICLE THERE IS A STRONG SMELL OF TRANSMISSION FLUID AND A LARGE POOL OF FLUID DISCHARGED UNDER THE VEHICLE. THE CAR WAS TOWED AND RETURNED TO THE DEALERSHIP. THE DEALERS TECHNICIAN REPORTED, "TECHNICIAN PERFORMED VISUAL INSPECTIONS AND CLEAN OFF OF FLUID FOUND THE TRANSMISSION COOLER LINES AT THE RADIATOR HAD DISCONNECTED DUE TO NOT BE IMPROPER CONNECTION ISSUES REINSTALLED BOTH TRANSMISSION COOLER LINES AND CLAMPED LINES, TESTED PRESSURE ON BOTH LINES. FILLED SYSTEM AND TEST DROVE AND CLEANED (DUE TO MASSIVE SPRAY FROM LINES COMING LOOSE), PULLED VEHICLE BACK INTO SHOP AND RECHECKED FLUID LEVEL AND CLEANED AREA (REPEATED THIS PROCESS SEVERAL TIMES TO BRING FLUID LEVEL TO PROPER LEVEL) FINISH CLEANING ENGINE AREA AND VERIFIED. PARTS:6 FLUID-ATF +4". MY ISSUE IS THAT I HAD JUST EXITED A HIGH SPEED, 65MPH, HIGHWAY AND IF THIS FAILURE HAD HAPPENED ON SOMETHING LESS THEN A SLOW SECONDARY ROAD WITH NO TRAFFIC, THERE COULD HAVE BEEN A SIGNIFICANT ACCIDENT OR POTENTIAL INJURY.