2011 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,639 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2011 reports, 53 involved a crash and 61 involved a fire. 47 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints: engine
358 reports, newest first. Show all
Engine, Dec 29, 2017
WHILE DRIVING AT 45 MPH STARTED TO BRAKE FOR A RIGHT TURN YIELD AND CAR COMPLETELY SHUT OFF . RESTARTED THE CAR AND EVERYTHING WAS FINE; WENT TO THE DEALER TO RUN A DIAGNOSTICS AND NOTHING CAME UP.
Engine, Dec 28, 2017
VEHICLE COMPLETELY SHUTS OFF AT SPEED WHILE MAKING A TURN. PROBLEM IS INTERMITTENT, YOU LOOSE POWER STEERING AND BRAKES. NO CODES GIVEN AND NO WARNING VEHICLE IS ABOUT TO BUT OFF. HAS HAPPENED 8 TIMES IN 2 YEARS, IS DANGEROUS WHEN EXITING HIGHWAY, NEED TO PUT CAR IN NEUTRAL TO RESTART VEHICLE.
Engine, Dec 21, 2017
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED OIL UNDERNEATH THE VEHICLE ON THE CARPORT FLOOR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO OPELIKA FORD CHRYSLER DODGE JEEP RAM (801 COLUMBUS PKWY, OPELIKA, AL 36801 (334) 749-8113) WHERE IT WAS DIAGNOSED THAT THE OIL FILTER HOUSING WAS CRACKED, WHICH CAUSED THE LEAK. THE OIL FILTER HOUSING NEEDED REPLACEMENT, BUT THE VEHICLE WAS NOT REPAIRED DUE TO COST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED. THE CONTACT STATED THAT THE MANUFACTURER DENIED THE REPAIRS DUE TO THE HIGH MILEAGE OF THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000. *TT UPDATED 9/19/18*JB
Electrical system, Engine, Dec 6, 2017
JEEP WILL CRANK BUT NOT START OVER, HAVE REPLACED THE FUEL PUMP RELAY AND THE FUEL PUMP AND THE BATTERIES IN BOTH FOBS VEHICLE WILL NOT START. ON THE RARE OCCASION I GET THE JEEP TO RUN IT WILL RANDOMLY SHUT OFF....LAST TIME I WAS ON THE FREEWAY GOING 65MPH WHEN THE ENGINE SHUT OFF AND I WAS ALMOST REAR ENDED BECAUSE OF THE JEEP SLOWING DOWN SUBSTANTIALLY MY 6 YEAR OLD DAUGHTER WAS IN THE CAR AND I WAS TERRIFIED.
Steering, Electrical system, Engine, Dec 5, 2017
VEHICLE WILL UNEXPECTEDLY STALL DURING DECELLERATION AND BRAKING. VEHICLE LOSES ALL POWER TO THE MOTOR AND POWER STEERING, MAKING IT DIFFICULT TO AVOID COLLISION AND STEER VEHICLE TO SAFETY. THIS HAPPENS AT HIGH AND LOW SPEEDS, AND HAS OCCURRED ON 3 SEPARATE OCCASIONS IN A 2 WEEK TIME PERIOD. THIS ISSUE WAS SUPPOSED TO BE ADDRESSED BY RECALL NUMBER P54; OF WHICH I COMPLETED ON THIS VEHICLE IN 2014. THIS ISSUE PERSISTS, AND I AM SEEING OTHER OWNERS COMPLAIN OF THIS IDENTICAL PROBLEM ON VARIOUS FORUMS. JEEP/CHRYSLER SEEMS TO BE INCONSISTENT ON THE COVERAGE OF REPAIRS AND DIAGNOSIS. THIS IS A REAL SAFETY CONCERN THAT SHOULD BE ADDRESSED UNIVERSALLY.
Steering, Electrical system, Engine, Dec 2, 2017
FCW LIGHT ON DASH WENT ON AND ALL POWER WENT OFF, CAUSING A TOTAL LOSS OF STEERING AND CONTROL ON THE FREEWAY. THIS COULD EASILY RESULT IN A FATAL COLLISION. *BF UPDATED 9/13/18*JB
Engine, Nov 23, 2017
ENGINE SOMETIMES STOPS RUNNING COMPLETELY WHILE DRIVING AT LOW AND AT HIGHWAY SPEED. IT HAPPENS WHEN THE ACCELERATOR IS RELEASED. IT IS THEN NECESSARY TO STOP; RE-START, WITH NO PROBLEM, AND CONTINUE ON. HAS HAPPENED 4 TIMES IN LAST 3 MONTHS. JEEP IS NOW AT LANDMARK JEEP, SPRINGFIELD, IL FOR ON ROAD TESTING WITH CHRYSLER COPILOT COMPUTER INSTALLED.
Engine, Nov 22, 2017
LEAKING/ CRACKED ENGINE OIL FILTER HOUSING. OIL LEAKING BECAME EVIDENT AS OIL LEAKING THROUGH THE ENGINE COMPARTMENT AND TO BELOW THE VEHICLE. REQUIRED REPLACEMENT OF THE ENGINE OIL FILTER HOUSING.
Engine, Nov 6, 2017
ENGINE STALLED OUT AT 40 MPH UPON ENTERING A RIGHT TURN EXIT RAMP. NO POWER STEERING OR BRAKES WERE AVAILABLE UNTIL I WAS ABLE TO STOP THE VEHICLE AND RESTART ENGINE. CONCERNED IF AIRBAGS WOULD DEPLOY IF ENGINE WAS OFF AND VEHICLE IN MOTION.
Steering, Electrical system, Engine, Oct 31, 2017
MY 2011 JEEP GRAND CHEROKEE OVERLAND V8 HEMI STALLS WHILE SLOWING DOWN TO TURN ONTO ANOTHER ROAD, OR GOING FROM HIGHWAY SPEEDS TO EXITING A RAMP. IT'S BEEN OCCURRING FOR SEVERAL YEARS. I'VE ALREADY HAD THE FUEL PUMP RELAY RECALL FIXED TWICE, AND MY JEEP STILL STALLS OUT ALMOST ON A DAILY BASIS. IT TURNS OUT CHRYSLER ISSUED A RECALL (T36) FOR 2012-2014 JEEPS WITH ALTERNATOR ISSUES; HOWEVER THE INFORMATION I HAVE READ ON THE RECALL SOUNDS A LOT LIKE WHAT IS HAPPENING TO MY JEEP. 2011 JEEP GC OVERLAND SHOULD BE INCLUDED IN THIS RECALL.
Steering, Power train, Engine, Oct 12, 2017
TAKATA RECALL I JUST PURCHASED MY JEEP BACK IN JUNE AND CAN VIEW THE SERVICE HISTORY. THIS COMPLAINT IN PARTICULAR HAS TO DO WITH EXTENDED CRANK. MY JEEP TAKES AWHILE TO START. I SEE THAT THERE WAS A FUEL PUMP RELAY RECALL. I SEE IN MY SERVICE HISTORY THAT MY JEEP HAD THIS PART REPLACED: 02/02/2015 78,423 MI AT JT'S CHRYSLER JEEP DODGE FIAT. AGAIN, ACCORDING TO THE SYMPTOM/CONDITIONS, I AM STILL EXPERIENCING THE SAME ISSUE, AND WOULD LIKE THIS FIXED AS SOON AS POSSIBLE BECAUSE OF SAFETY CONCERNS. I AM EXPERIENCING OR HAVE A SYMPTOM/CONDITION OF A CLUNK AND/OR BUMP FELT THROUGH THE STEERING WHEEL UNDER MODERATE BRAKING OR DRIVING OVER ROUGH ROADS (19-003-14) PART TO FIX KNOWN ISSUE IS (AR) 05057539AD SHAFT, STEERING COLUMN INTERMEDIATE. I WOULD LIKE THIS FIXED AS SOON AS POSSIBLE BECAUSE OF SAFETY CONCERNS. I AM EXPERIENCING A SYMPTOM/CONDITION OF A POWERTRAIN ISSUE. WHEN ACCELERATING, I FEEL THE TRANSMISSION SLIPPING AND THE ENGINE MAKES VERY NOISY AND ABRUPT VIBRATIONS. ALL LUBRICANT IS NEW. I WOULD LIKE THIS FIXED AS SOON AS POSSIBLE BECAUSE OF SAFETY CONCERNS. MY WINDOW WASHING FEATURE DOES NOT SPEW FLUID ONTO FRONT WINDOWS, HOWEVER, WILL SPEW LIQUID ON REAR WINDOW. I WOULD LIKE THIS FIXED AS SOON AS POSSIBLE BECAUSE OF SAFETY CONCERNS.
Engine, Oct 7, 2017
JEEP ENGINE STALLED OUT WITH NO WARNING WHILE DRIVING 60 MPH DOWN THE INTERSTATE.
Engine, Sep 19, 2017
THE CAR RANDOMLY WON'T START. IT HAS FULL POWER BUT DOES NOT CRANK. MANY OWNERS WITH VARIOUS YEARS OF JEEPS HAVE HAD THIS ISSUE AND THE DEALER OFTEN CAN'T IDENTIFY THE PROBLEM PARTLY BECAUSE THE CAR STARTS AFTER IT HAS BEEN TOWED. MANY OWNERS END UP SPENDING $1000'S ON REPAIRS AND TOWS ONLY TO HAVE IT CONTINUE. IT'S VERY DANGEROUS BECAUSE YOU NEVER KNOW WHEN OR WHERE IT WILL HAPPEN. I JUST HAD MINE TOWED TO THE DEALER FOR THE FOURTH TIME AND HAVE BEEN TOLD THAT I WILL NEED TO START REPLACING PARTS IF THE CAR DOESN'T PRODUCE A DIAGNOSTIC CODE.
Steering, Service brakes, Engine, Sep 14, 2017
ON MULTIPLE OCCASIONS, OUR 2011 JEEP GRAND CHEROKEE OVERLAND 5.7L ENGINE STALLS WHILE BRAKING AND TRYING TO TURN CORNERS. RECALL P54 TO REPLACE FUEL PUMP RELAY TO CORRECT THIS ISSUE WAS DONE IN NOVEMBER 2015, BUT THE ISSUE HAS CONTINUED. MOST RECENTLY OCCURRED SEPT 8TH, 11TH AND NOW TODAY THE 14TH. HAD VEHICLE IN FOR DIAGNOSTICS ON SEPT 13TH AND JEEP TECHNICIANS WERE UNABLE TO FIND THE PROBLEM. WHEN THIS STALLING OCCURS, THERE ARE NO WARNING LIGHTS AND APPARENTLY NO FAULT CODES GENERATED. WHEN MOTOR STALLS, WE LOSE POWER STEERING AND BRAKES AND HAVE ENDED UP ON THE WRONG SIDE OF ROAD TRYING TO GET STOPPED. THIS USUALLY HAPPENS WHEN DECELERATING AND BRAKING TO TURN OFF OR ONTO A HIGHWAY.
Electrical system, Engine, Aug 30, 2017
FCW (FORWARD COLLISION WARNING) LIGHT WENT ON AND THE ENGINE KILLED, WHILE IN FULL MOTION, CAUSING TOTAL LOSS OF POWER STEERING AND CONTROL. THIS HAS HAPPENED WHILE STATIONARY AT A STOP LIGHT AND IN MOTION.
Power train, Engine, Jul 24, 2017
MY 2011 JEEP GRAND CHEROKEE IS LEAKING FROM WHAT APPEARS TO BE COMING FROM THE TRANS COOLER PART JUST ABOVE THE A/C CONDENSER. THIS SEEMS TO BE AN EXTREMELY COMMON ISSUE WITH THE 2011-2013 MODELS.
Electrical system, Engine, Fuel/propulsion system, Jul 17, 2017
JEEP GC2011 STALLS WHILING DRIVING. ONGOING SINCE 2012; MECHANICS HAVE DONE A LOT OF SERVICE AND REPAIR VERY COSTLY OUT OF MY POCKET EXPENCES BUT HAS NOT FIXED THE STALLING. SAYS IT MAYBE THE ALTERNATOR, THROTTLE OR IGNITION PROBLEM. THE 2011 MODEL SHOULD BE INCLUDED IN THE CHRYSLER RECALL #T36 (NHTSA #17V435).
Electrical system, Engine, Fuel/propulsion system, Jul 17, 2017
JEEP GC2011 STALLS WHILING DRIVING. ONGOING SINCE 2012; MECHANICS HAVE DONE A LOT OF SERVICE AND REPAIR VERY COSTLY OUT OF MY POCKET EXPENCES BUT HAS NOT FIXED THE STALLING. SAYS IT MAYBE THE ALTERNATOR, THROTTLE OR IGNITION PROBLEM. THE 2011 MODEL SHOULD BE INCLUDED IN THE CHRYSLER RECALL #T36 (NHTSA #17V435).
Electrical system, Engine, Fuel/propulsion system, Jul 17, 2017
JEEP GC2011 STALLS WHILING DRIVING. ONGOING SINCE 2012; MECHANICS HAVE DONE A LOT OF SERVICE AND REPAIR VERY COSTLY OUT OF MY POCKET EXPENCES BUT HAS NOT FIXED THE STALLING. SAYS IT MAYBE THE ALTERNATOR, THROTTLE OR IGNITION PROBLEM. THE 2011 MODEL SHOULD BE INCLUDED IN THE CHRYSLER RECALL #T36 (NHTSA #17V435).
Electrical system, Engine, Fuel/propulsion system, Jul 17, 2017
JEEP GC2011 ENGINE STALLS WHILE DRIVING! CURRENT RECALL UNDER CHRYSLER #T36 AND NHTSA #17V435 ONLY COVERS YEAR 2012-2014. CHRYSLER NEEDS TO BE NOTIFIED TO INCLUDE YEAR 2011. ONGOING ISSUES OF STALING AND COMPLAINTS FOR 2011 HAS BEEN LOGGED SINCE 2012 AND IS A SERIOUS MECHANICAL ISSUE THAT SHOULD BE UNDER THE RECALL. IF ANYONE HAS EXPERIENCED STALING PLEASE DOCUMENT AND SEND THE COMPLAINT OR IF YOU KNOW SOMEONE WHO HAS DIED FROM THIS PLEASE FILE TO SAVE OTHERS!
Steering, Electrical system, Engine, Jun 19, 2017
TIMP RECALL, WAS REPAIRED JAN 2015. TODAY VEHICLE STALLED IN TRAFFIC, COMPLETELY SHUT DOWN AND LOST POWER STEERING, WHILE MAKING A LEFT HAND TURN. I AM LUCKY I WAS NOT IN AN ACCIDENT. I WAS ABLE TO RESTART THE VEHICLE. I HAVE MADE AN APPOINTMENT WITH THE DEALER, BUT SINCE IT WAS REPAIRED PREVIOUSLY, NOT SURE WHAT THEY WILL DO FOR ME. OBVIOUSLY THERE IS STILL A PROBLEM THE RECALL DID NOT REPAIR.
Engine, Jun 6, 2017
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE WAS DAMAGED DUE TO A FAULTY PART THAT CONTINUOUSLY KNOCKED INTO THE ENGINE. THE FAULTY UNKNOWN PART CREATED INDENTATIONS IN THE ENGINE WHICH, IN TURN, CAUSED AN OIL LEAK. THE VEHICLE WAS REPAIRED ON TWO OCCASIONS AT AN UNKNOWN DODGE, CHRYSLER, JEEP DEALER OF WARREN, MASSACHUSETTS FOR THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000. THE VIN WAS NOT AVAILABLE.
Other or unspecified, Engine, Fuel/propulsion system, May 23, 2017
BEGINNING IN AUGUST OF 2016, THE CAR WILL STALL SPORADICALLY UPON RAPID DECELERATION. LAST TIME IN MARCH THE CAR STALLED WHEN BRAKES WERE APPLIED TO AVOID AN ACCIDENT ON THE FREEWAY. DEALER CANNOT RECREATE OR DIAGNOSE THE PROBLEM AND RETURNS THE CAR 'OPERATING AS DESIGNED.' CAR HAS NOT BEEN DRIVEN SINCE. PROBLEM HAS OCCURRED 10-12 TIMES AND MORE RECENTLY WITH GREATER FREQUENCY. RAPID DECLARATION USUALLY OCCURS TO AVOID A PROBLEM, THIS IS THE WORST TIME FOR THE CAR TO STALL OUT.
Engine, Fuel/propulsion system, May 22, 2017
WHEN I COME TO A STOP/SLOW DOWN THE ENGINE INTERMITTENTLY STALLS - TYPICALLY THIS IS WHEN I'M DRIVING ON CITY STREETS WHEN I'M STOPPING. IT HAS HAPPENED WHILE TURNING BOTH LEFT AND RIGHT, GOING UP HILL AND DOWN HILL, AND MORE OFTEN WHEN THE ENGINE IS COOL. THE FUEL LEVEL CAN BE FULL OR LOW AND IT STILL HAPPENS. FRIDAY MAY 19, 2017 IT HAPPENED FOUR TIMES IN A 20 MILE TRIP ON ROADS WITH SPEED LIMITS RANGING FROM 30MPH TO 55MPH, ONCE AT A STOP LIGHT, ONCE AT A ROUND ABOUT, ONCE AT A STOP SIGN, AND ONCE AT A LEFT HAND TURN. P54 RECALL WAS ALREADY ADDRESSED.
Power train, Electronic stability control (ESC), Engine, May 16, 2017
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE VEHICLE SHIFTED INTO FOURTH GEAR INDEPENDENTLY AND STALLED AFTER AN INCLINED HILL WITH CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED A CASE HAS BEEN ASSIGNED HOWEVER IT WAS NOT GUARANTEED DUE TO THE VEHICLE WAS OUT OF THE 36 MONTH WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.