2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints: electrical system
837 reports, newest first. Show all
Electrical system, Engine, Mar 18, 2018
2012 JGC ,54K MILES . I APPEAR BETTER OFF THAN SOME,AS MY JEEP'S ONLY REAL ISSUE ,AT THE MOMENT, IS THAT IT CRANKS BUT WONT START. DISCONNECTING THE BATTERY AND LEAVING IT FOR AN HOUR WILL RE BOOT THE TIPM AND CAR WILL START. DEALERSHIP SINGULARLY UNHELPFUL, AND CHRYSLER CUSTOMER SERVICE DECLINED TO HELP. I CAN SEE WHY.
Steering, Electrical system, Service brakes, Mar 11, 2018
I WAS DRIVING DOWN AN OFF RAMP TOWARDS A RIGHT TURN AT ABOUT 20-30 MPH . I ATTEMPTED TO MAKE THE RIGHT TURN AND BRAKE PEDAL WAS VERY HARD , GAS PEDAL WASN'T RESPONDING AND STEERING WHEEL LOCKED UP(NO TURNING) . THE JEEP SLOWED AND NEARLY HIT PARKED CARS SINCE BRAKES AND STEERING WERE NOT WORKING . WHEN JEEP FINALLY STOPPED , I SHIFTED INTO PARK AND PUSHED IGNITION OFF BUTTON . I WAITED A FEW MOMENTS THEN PUSHED START BUTTON AND IT STARTED UP WITH NO CHECK ENGINE LIGHT OR SERVICE MESSAGE . I BELIEVE ALTINATOR OR TIPM FAILED WHILE I WAS DRIVING . I DON'T BELIEVE MY VEHICLE QUALIFIED FOR T37 ALTINATOR RECALL OR TIPM RECALL THAT WAS ISSUED . I DON'T WANNA PUT MY 2 YEAR OLD SON IN THIS JEEP ANYMORE , HE DESERVES BETTER THAN THAT . 2012 GRAND CHEROKEE 5.7 ALTITUDE WITH ONLY 28000 MILES . I DON'T FEEL SAFE DRIVING THIS JEEP ANYMORE UNTIL ISSUE IS RESOLVED .
Electrical system, Visibility/wiper, Mar 8, 2018
WHEN PARKED, I TRIED TO LOCK CAR USING KEY FOB, WHICH ARMED THE ALARM BUT DID NOT LOCK THE DOORS. I TRIED USING MASTER POWER LOCK ON DRIVER SIDE DOOR TO LOCK IT, BUT THIS DIDN'T WORK EITHER (NONE OF THE DOORS WILL LOCK). SEPARATELY, AFTER LEAVING THIS PARKED SPOT, I TRIED USING THE WINDSHIELD WASHERS WHILE DRIVING TO CLEAN THE WINDSHIELD, BUT THE SPRAYERS DID NOT WORK. ONLY THE WIPER BLADES ACTIVATED. AFTER A DIAGNOSTIC TEST BY REPAIR SHOP, I'M TOLD THE TOTALLY INTEGRATED POWER MODULE NEEDS TO BE REPLACED.
Electrical system, Mar 5, 2018
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE WINDSHIELD WIPERS ACTIVATED, THE INTERIOR LIGHTING FLASHED, THE BACK UP SENSOR TURNED OFF, AND THE BATTERY AND TRACTION CONTROL INDICATORS ILLUMINATED. THE CONTACT CALLED NORTHTOWN CHRYSLER JEEP DODGE (2020 NIAGARA FALLS BLVD, TONAWANDA, NY 14150) AND LEFT A VOICE MESSAGE FOR A SERVICE APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 101,000.
Electrical system, Mar 4, 2018
VEHICLE WON;T START DUE TO A TIPM STARTER /FUEL RELAY IS THIS A RECALL.
Electrical system, Feb 26, 2018
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS NOT OPERABLE ONCE IT WAS PLACED IN THE ON POSITION. IN ADDITION, THERE WAS AN ABNORMAL TICKING SOUND EMITTED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO RICHARDSON CHRYSLER JEEP DODGE RAM (1321 N CENTRAL EXPY, RICHARDSON, TX) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS DEFECTIVE. A DIAGNOSTIC TEST WAS NOT PERFORMED DUE TO THE COST. THE ALTERNATOR WAS REPLACED. THE CONTACT RECEIVED NOTICE OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) AFTER BEING CHARGED FOR THE ALTERNATOR REPLACEMENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.
Electrical system, Feb 21, 2018
ON DEC 29, 2017 I MADE AN APPOINTMENT WITH WORLD JEEP IN SHREWSBURY,NJ TO ADDRESS 3 RECALLS ON MY 2012 GRAND CHEROKEE. THE APPOINTMENT WAS MADE FOR 8:00 AM ON JAN 3, 2018, THE JEEP SERVICE PERSON CONFIRMED THAT THE NEEDED PARTS WERE IN STOCK. 1) SUN VISOR WIRING ' THIS WAS A RECALL ON A RECALL R71' THEY CONFIRMED PARTS WERE AVAILABLE AND SCHEDULED SERVICE I WAS ADVISED THAT THE CAR SHOULD BE DONE BY NOON. WHEN I HAD NOT HEARD BY 4PM I CALLED THEM - THEY STATED THAT THE SERVICE ADVISOR WOULD CALL BACK.. AFTER 45 MINUTES (NOW 4:45 PM) I CALLED AGAIN. AGAIN I WAS TOLD I WOULD RECEIVE A CALL SHORTLY. ABOUT 15 MINUTES LATER (NOW 5PM) I RECEIVED A CALL FROM THE ADVISOR THAT SAID 1) THE BRAKE BOOSTER WATER SHIELD INSPECTION WAS JUST BEING STARTED 2) THEY HAD NOT DONE ANYTHING ON THE SUN VISOR REPLACEMENT AND WOULD NOT GET IT DONE TODAY ! 3) I COULD PICK UP THE CAR AROUND 5:30 WHEN THEY SHOULD BE DONE WITH THE INSPECTION. I ASKED 'ARE YOU TELLING ME THAT YOU'VE HAD THE CAR FOR 9 HOURS AND DONE NOTHING ?' SHE REPLIED THATS ABOUT IT ! ITS OUT OF MY CONTROL. THIS WAS AFTER THEY HAD THE VEHICLE ALMOST FOR 9 HOURS. HAD THEY INFORMED ME AT DROPOFF OF THE FACT THAT THEY COULD NOT PERFORM THE SCHEDULED SERVICE I WOULD HAVE GLADLY RESCHEDULED. INSTEAD I WASTED A DAY WAITING BY THE PHONE. TO HEAR FROM THEM. SO IN SUMMARY I WAITED A DAY FOR THEM TO COMPETE A RECALL INSPECTION THAT SHOULD HAVE REQUIRED AT MOST AN HOUR AND I WILL NOW HAVE TO RESCHEDULE PROBABLY 2 MORE DAYS FOR THE REMAINING SERVICE RECALLS. THIS WAS MY 3RD JEEP BUT I WOULD HAVE TO SERIOUSLY RECONSIDER IF I SHOULD EVER BUY ANOTHER ONE FROM THIS DEALERSHIP OR JEEP. ATTACHED IS THE SERVICE SHEET SHOWING THE DROP OFF TIME (8:04AM. PROMISED TIME (9:30 AM) ACTUAL DELIVERY TIME 17:30). SERVICE 1) NOT PERFORMED 2) NOT REQUIRED.
Power train, Electrical system, Feb 19, 2018
A WEEK AGO MY BATTERY LIGHT CAME ON IN MY CAR ON MY WAY HOME. LUCKILY I WAS ABLE TO GET HOME BEFORE IT DIED. WE DROVE MY CAR TO AN INDEPENDENT MECHANIC THAT WE ALWAYS GO TO GET IT DIAGNOSED. MY MECHANIC SAID I MADE IT JUST IN TIME BECAUSE WHEN THEY WENT TO START MY VEHICLE IT WAS COMPLETELY DEAD. THEY DIAGNOSED THAT I HAD A BAD BATTERY AND REPLACED IT. THEY ALSO IDENTIFIED THAT THE ALTERNATOR WAS BAD AND SAID THERE WAS A RECALL ON IT (I NEVER RECEIVED A RECALL NOTICE ON THIS PART THOUGH). MY CAR WAS TOWED TO A NEARBY CHRYSLER DEALERSHIP AND THEY COMPLETED ALL THE OPEN RECALLS ON IT, INCLUDING THE ALTERNATOR BELT. THEN MY CAR WAS TOWED BACK TO MY INDEPENDENT MECHANIC. AFTER MY MECHANIC RAN MY CAR FOR 20 MINUTES THE CAR SHUT OFF AND IT WAS FOUND THAT THE POWERTRAIN CONTROL MODULE SHORTED. I IMMEDIATELY CALLED CHRYSLER CUSTOMER SERVICE TO REPORT THE ISSUE. IT HAS BEEN OVER A WEEK AND I HAVE SPOKEN TO 5 DIFFERENT CUSTOMER SERVICE AGENTS. EVERY SINGLE ONE HAS TOLD ME SOMETHING DIFFERENT AND A DIFFERENT PROCESS I HAVE TO FOLLOW. MY CAR HAS BEEN TOWED BACK TO THE DEALERSHIP AND JUST SITTING THERE. IT HAS BEEN OVER A WEEK SINCE I HAVE HAD MY CAR. I JUST HEARD FROM A CUSTOMER SERVICE AGENT TODAY THAT THE CAR HAS TO BE DIAGNOSED BY THE DEALERSHIP AND THEY HAVE TO DECLARE THAT THE PCM IS NOT WORKING. I HAVE NO IDEA WHAT WILL HAPPEN AFTER THAT. I AM REALLY TRYING TO GET THEM TO PAY FOR THIS AND NOT GO THROUGH A REIMBURSEMENT PROCESS BECAUSE I DON'T HAVE FAITH I WILL ACTUALLY GET REIMBURSED IN THE END. I AM SO DISGUSTED WITH THE TREATMENT CHRYSLER HAS GIVEN ME. THEY OBVIOUSLY ARE TRYING EVERYTHING TO GET OUT OF PAYING THIS. WELL THEY PICKED THE WRONG PERSON TO MESS WITH, I WILL NOT BACK DOWN.
Electrical system, Feb 10, 2018
MADE AN APPOINTMENT AT AUTONATION ON I45 IN SPRING, TX TO CLEAR UP 3 RECALLS, ONE OF WHICH WAS THE SUN VISOR WIRING CBXDP361AB. I DROPPED MY CAR OFF AT 845 AM. I WAS INFORMED MY CAR WOULD BE COMPLETED @ 400PM. WHEN I CHECKED IN WITH THE SERVICE ADVISOR I WAS INFORMED MY CAR WAS READY AND TO PICK UP THE KEY FROM THE CASHIER. I PICKED UP THE KEY AND INVOICE FROM THE CASHIER AND ONE OF THE RECALLS SAID 'NO WORK PERFORMED'. I FOUND THE SERVICE ADVISOR WHO SAID SHE 'FORGOT' TO TELL ME THAT THE PART WAS ON BACKORDER AND SHE HAD NO IDEA WHEN THE PART WOULD BE IN. THAT'S UNACCEPTABLE FOR A RECALL TO OCCUR AND THERE'S NO ANSWER TO WHEN THE RECALL WILL BE RESOLVED.
Electrical system, Engine, Feb 4, 2018
PURCHASED USED 2012 GRAND CHEROKEE OVERLAND W/94637 MILES ON JANUARY 27 2018. ON JANUARY 31 AT 8:50AM AFTER DRIVING TWO MILES I CAME TO A STOP AT A STOP LIGHT AND WHILE WAITING FOR LIGHT CHANGE THE ENGINE DIED. NO WARNING LIGHTS - THE ONLY INDICATION WAS RPM DROPPED TO ZERO. PUT VEHICLE INTO PARK AND RESTARTED WITHOUT A PROBLEM. CONTINUED DRIVING FOR THE REMAINDER OF 32 MILE TRIP. AGAIN ON FEBRUARY 2 2018 THE SAME THING OCCURRED WHILE MY WIFE WAS DRIVING. SHE CAME TO A FULL STOP AND WHILE WAITING FOR SIGNAL LIGHT TO CHANGE THE VEHICLE ENGINE QUIT WITH NO WARNING LIGHTS. ON BOTH OCCASIONS THIS WAS THE FIRST TRIP OF THE DAY IN THE EARLY MORNING AMBIENT TEMPERATURE OF 55 DEGREES ON DRY PAVEMENT ON CITY STREETS. BOTH TIMES THE VEHICLE WAS RESTARTED WITHOUT A PROLEM AND THE TRIP CONTINUED WITHOUT INTERRUPTION. VEHICLE IS SCHEDULED AT FOLSOM LAKE JEEP DEALER FOR INVESTIGATION.
Electrical system, Feb 1, 2018, fire
I WANT TO MAKE YOU AWARE THAT RECALL #17V-435 ISSUED JUNE 9, 2017 IS STILL OPEN. MY JEEP CAUGHT FIRE YESTERDAY 1/31/18. WHY IS TAKING SO LONG TO COMPLETE SUCH A SERIOUS RECALL???? NOW THE JEEP DEALER TELLS ME THAT I NEED TO PAY FOR THE TOW AND THE $1000+ REPAIR AND THEN GET REIMBURSED AT A LATER DATE.--THAT IS INSANE!!! PLEASE HELP. I CAN BE REACHED AT 480-812-5621
Electrical system, Electronic stability control (ESC), Jan 23, 2018
JEEP GRAND CHEROKEE RECALL - I HAVE HAD NUMEROUS ISSUES WITH MY 2012 JEEP GRAND CHEROKEE, PRIMARILY ELECTRICAL RELATED. MY CAR WAS MAKING A HIGH PITCHED SOUND, IT WASN'T VERY LOUD AT FIRST, BUT PROGRESSIVELY GOT WORSE. IT WOULDN'T START AT FIRST - THEN HAD TO TRY TO START IT A FEW TIMES BEFORE IT WOULD START. THE ELECTRICAL SYSTEM SEEMED TO BE MALFUNCTIONING WORSE. I ASSUMED IT NEEDED A NEW BATTERY, SO I BOUGHT ONE AND THE GUY AT AUTOZONE INSTALLED IT. I DROVE TO MY RESTAURANT AND IT STARTED ACTING UP AGAIN (HIGH PITCH SOUND RETURNED, HAD TROUBLE STARTING IT). AS I WAS DRIVING BACK HOME ON THE ROAD (45 MPH) - I SAW ALL ELECTRICAL WORKINGS CUT OFF AND BACK ON (THE RED LIGHTING LIGHTS FLASHED). AS I TRIED TO PULL OVER, THE ENTIRE ELECTRICAL SYSTEM FAILED. MY POWER STEERING, ANTI-LOCK BREAKS, RADIO AND EVERYTHING ELECTRICAL STOPPED WORKING. I ALMOST GOT IN A WRECK BUT IT TOOK EVERY BIT OF STRENGTH I HAD TO STOP AND STEER THE VEHICLE - I TURNED INTO A SHOPPING CENTER AND STEERED TOWARD AN INCLINE AND EVENTUALLY STOPPED (ALMOST HIT A CAR, THEN ALMOST HIT AN ELDERLY COUPLE PEDESTRIANS). I HAD MY CAR TOWED TO HENDRICK CHRYSLER FAYETTEVILLE, NC. THEY SAID THE PCM WAS OUT. IT WAS STILL UNDER WARRANTY SO THEY REPLACED IT - BUT MY VEHICLE HAS NEVER BEEN PROPERLY REPAIRED. MY CHECK ENGINE LIGHT COMES ON AND OFF ALL THE TIME AND HAVE HAD NUMEROUS ELECTRICAL WIRING ISSUES (BEFORE AND AFTER THE PCM) WAS REPLACED. MY VEHICLE (WHEN THE PCM WENT OUT) COULD HAVE EASILY KILLED ME AND ANYONE ON THE ROAD AT THAT TIME. THE DEALERSHIP KEEPS SAYING THAT NONE OF THAT HAS ANYTHING TO DO WITH THE CHECK ENGINE LIGHT OR ANY OF THE OTHER RECALLS - BUT I CANNOT ACCEPT THAT. I FEEL THIS VEHICLE - 2012 JEEP GRAND CHEROKEE - IS AN EXTREMELY DANGEROUS HAZARD TO ALL ROAD. I HAVE ALSO HAD NUMEROUS OTHER RECALLS FOR THIS VEHICLE.
Electrical system, Engine, Jan 15, 2018
WAS DRIVING BACK FROM FLORIDA TO PA WHEN THE ALTERNATOR WENT ON THE VEHICLE. THE ENGINE WAS SMOKING AND WE LOST ALL POWER TO THE VEHICLE. HAD THE VEHICLE TOWED TO A DEALERSHIP IN NORTH CHARLESTON, SC.
Electrical system, Jan 12, 2018
ON OCTOBER 22, 2017 MY CAR STARTED TO HEAT UP AND TURN OFF ON ME. WHEN I HAD IT TOWED TO THE DEALER THEY ADVISED ME THAT MY ALTERNATOR WENT BAD AS A RESULT OF A RECALL THAT THE ALTERNATOR HAD. THE DEALER TOLD ME THAT THE RECALL PART WAS NOT AVAILABLE AND I WOULD HAVE TO PAY OUT OF POCKET FOR IT AND THEN GET REIMBURSED. WHILE THE ALTERNATOR GOT REPAIRED THE DEALER CONTACTED ME LETTING ME KNOW THAT AS A RESULT OF THE ALTERNATOR GETTING MESSED UP IT AFFECTED THE POWERTRAIN CONTROL MODULE. I CONTACTED THE FCA AND TOLD THEM THE ISSUE AND THEY REASSURED ME THAT IF THE POWERTAIN MODULE WAS AFFECTED AS A RESULT OF THE ALTERNATOR THAT THAT WOULD ALSO BE REIMBURSED. THE CUSTOMER SALES REP ALSO CONFIRMED THIS TO THE SERVICE ADVISOR OF THE DEALERSHIP. NOW THREE MONTHS LATER I GET A PHONE CALL THAT THEY WILL NOT BE ABLE TO REIMBURSE ME FOR POWERTRAIN MODULE BECAUSE THEY HAVE YET TO RECEIVE THE ALTERNATOR PIECE AND HAVEN'T LOOKED INTO WHAT THE ALTERNATOR COULD AFFECT. HOW DOES ONE REP CONFIRM THAT IT IS GOING TO BE COVERED AND ANOTHER REP TURN AROUND AND DENY MY CLAIM. HAD MY ALTERNATOR NEVER BLEW MY POWERTRAIN WOULD HAVE STILL WORKED PROPERLY. NOW HOW DO I GO ABOUT GETTING MY MONEY BACK.
Electrical system, Exterior lighting, Jan 11, 2018
CHRYSLER IS NOT PROVIDING THE PARTS IN A TIMELY MANNER TO MY LOCAL DEALERSHIP FOR RECALL 15V-879
Electrical system, Jan 5, 2018
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CROSSMOTOR CHRYSLER JEEP AT 502-459-9900 AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Jan 3, 2018
THIS VEHICLE IS SUBJECT TO A RECALL. IT HAS BEEN OPEN FOR MONTHS. I HAVE CALLED THE DEALERSHIP TO TRY AND GET THE CAR FIXED AS IT IS A SAFETY ISSUE. THEY SAY THAT A REPLACEMENT ALTERNATOR IS NOT AVAILABLE. I BOUGHT THIS CAR FOR MY KIDS TO DRIVE AND THE FACT THAT IT COULD DIE DURING OPERATION AND HAS BEEN RECALLED BUT CAN'T BE FIXED IS DISCONCERTING. WHAT ARE YOU DOING TO MAKE JEEP HONOR THE RECALL AND MAKE THE REPAIRS?
Electrical system, Jan 3, 2018
JEEP RECALL. I WAS NOTIFIED OF A RECALL OF THE ALTERNATOR IN AUGUST OF 2017. SINCE THEN THE DEALERS HAVE REFUSED TO REPLACE IT BECAUSE REPLACEMENT PARTS WERE NOT AVAILABLE. THE RECALL STATED THAT A TOTAL POWER FAILURE COULD RESULT IN SERIOUS INJURY. I DRIVE HIGH SPEED FREEWAYS AND INTERSTATE HIGHWAYS FREQUENTLY AND AM VERY CONCERNED FOR MY FAMILY, GRANDCHILDREN, AND MYSELF. PLEASE HELP.
Electrical system, Engine, Dec 18, 2017, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE PARKING THE VEHICLE AT HOME, SMOKE WAS SEEN COMING FROM THE FRONT OF THE VEHICLE AND A BURNING ODOR WAS DETECTED. THE CONTACT STATED THAT THE CHECK BATTERY WARNING INDICATOR ILLUMINATED. THERE WAS NO FIRE. THE VEHICLE WAS TAKEN TO MILTON RUBEN SUPERSTORE (3512 WASHINGTON RD, AUGUSTA, GA 30907, (888) 516-3797) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND BATTERY FAILED. THE ALTERNATOR, BATTERY, AND CPM WERE REPLACED. TWO WEEKS PRIOR TO THE FAILURE, THE BATTERY WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO FURTHER ASSISTANCE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER STATED THAT OWNERS WOULD RECEIVE A SECOND NOTICE IN 2018 WHEN FINAL REMEDY PARTS BECOME AVAILABLE. THE CONTACT DID NOT FEEL SAFE DRIVING THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.
Electrical system, Service brakes, Dec 13, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO LEITH CHRYSLER JEEP IN RALEIGH, NORTH CAROLINA WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED. THE ALTERNATOR WAS REPLACED. ON ANOTHER OCCASION, THE VEHICLE WOULD NOT START WHILE STATIONARY. THE VEHICLE WAS TOWED TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AGAIN. IN ADDITION, THE BRAKE BOOSTER AND MASTER CYLINDER WERE LEAKING BRAKE FLUID. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, HYDRAULIC), BUT THE DEALER STATED THAT THE MASTER CYLINDER FAILURE WAS NOT COVERED UNDER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THE CONTACT WOULD HAVE TO PAY FOR THE MASTER CYLINDER TO BE REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Electrical system, Dec 7, 2017, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE VEHICLE STOPPED OPERATING WITHOUT WARNING. A BURNING ODOR AND SMOKE EMITTED FROM THE ENGINE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE BATTERY WAS DRAINED COMPLETELY AND THE VEHICLE COULD NOT BE RESTARTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND DRAINED THE BATTERY. THE VEHICLE WAS REPAIRED BY THE INDEPENDENT MECHANIC. THE MANUFACTURER AND A LOCAL DEALER WERE NOT CONTACTED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 15,000.
Electrical system, Engine, Dec 1, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 15 MPH, THE VEHICLE LOST ALL POWER AND STALLED WITHOUT WARNING TWICE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP, BUT WAS NOT DIAGNOSED OR REPAIRED. VICTORVILLE MOTORS (14617 CIVIC DR, VICTORVILLE, CA 92394 (760) 733-8484) STATED THAT THERE WERE NO OPEN RECALLS ON THE VEHICLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM), BUT THE VIN WAS EXCLUDED. THE FAILURE MILEAGE WAS 40,000.
Electrical system, Nov 27, 2017
OCCASIONALLY WHEN TRYING TO START, THE ENGINE CRANKS BUT DOES NOT TURN OVER. ON 2ND OR 3RD ATTEMPT IT STARTS. CONCERNED THAT THIS IS RELATED TO FUEL PUMP RELAY FOR WHICH SOME VEHICLES HAVE BEEN RECALLED
Electrical system, Nov 27, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ROCKWALL CHRYSLER JEEP DODGE RAM OF ROCKWALL TEXAS (970 EAST INTERSTATE 30, 75087) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. IN ADDITION, GREENVILLE CHRYSLER JEEP DODGE RAM OF GREENVILLE, TEXAS (5401 INTERSTATE 30 FRONTAGE ROAD, 75402) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *CN
Electrical system, Exterior lighting, Nov 24, 2017
BAD INTEGRATED POWER MODULE