2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints: electrical system
837 reports, newest first. Show all
Electrical system, Service brakes, Nov 20, 2017, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V435000 (ELECTRICAL SYSTEM) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE INTERIM NOTICE INDICATED THAT THE REMEDY AND PARTS WERE NOT AVAILABLE. THE CONTACT WAS UNABLE TO SCHEDULE AN APPOINTMENT WITH A DEALER FOR OVER FIVE MONTHS. THE DEALER WAS NOT CONTACTED BECAUSE THE INTERIM RECALL NOTICE STATED THAT THE REMEDY AND PARTS WERE UNAVAILABLE. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE, PARKED IT IN THE GARAGE, AND EXITED THE VEHICLE. WHEN THE CONTACT CAME BACK TO THE VEHICLE, A FIRE STARTED UNDER THE HOOD, CAUSING SMOKE TO EMIT INTO THE GARAGE. THE VEHICLE WAS DRIVEN OUT OF THE GARAGE, PARKED IN THE DRIVEWAY, AND THE FLAMES WERE EXTINGUISHED UNDER THE HOOD. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE MANUFACTURER INDICATED THAT AN INSPECTOR WOULD BE SENT TO INVESTIGATE THE CAUSE OF THE FIRE. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Nov 16, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (TEAM DODGE CHRYSLER JEEP OF HUNTSVILLE, 130 I-45, HUNTSVILLE, TX 77340) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 877-426-5337 AND STATED THAT THEY WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. A CASE NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Service brakes, Nov 16, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V435000 (ELECTRICAL SYSTEM) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (PRIORITY CHRYSLER DODGE JEEP RAM OF SALISBURY, 158 ELM ST, SALISBURY, MA 01952) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT.
Electrical system, Nov 15, 2017
SATURDAY WHILE IT WAS RAINING WE WERE DRIVING ON THE HIGHWAY AND ALL OF A SUDDEN OUR VEHICLE SHUT OFF, THE BREAKS LOCKED UP. WE WERE UNABLE TO PUT OUR HAZARDS ON AND BARELY MADE IT TO THE SIDE OF THE SHOULDER, DURING THIS OTHER CARS WERE HONKING AT US. WE FOUND OUT THAT OUR VEHICLE HAS A RECALL T36, WHILE THIS ISNT THE ONLY ISSUE BUT THERE IS NO FIX AT THIS TIME TILL LATE FEBRUARY OF 2018. THE ONLY REPAIR THAT THE DEALERSHIP CAN DO IS PUT ANOTHER FAULTY ALTERNATOR OUR JEEP. THIS IS NOT THE FIRST TIME THIS HAPPEN. IN 2015, THIS SAME EXACT THING HAPPEN EXCEPT WE WERE ON A SIDE STREET. AT THAT TIME THE RECALL WAS NOT KNOWN. SO IF REPLACED THIS WOULD BE THE 3RD ALTERNATOR PUT IN OUR JEEP. I DO NOT FEEL SAFE DRIVING IT, AND FEEL THAT CHRYSLER SHOULD REPLACE OUR VEHICLE IF THE PART IS NOT YET CREATED. THEY WOULD LIKE TO REPAIR THE VEHICLE BY PUTTING IN A FAULTY ALTERNATOR, WHICH COULD POSSIBLY RESULT IN ANOTHER ISSUE. WHILE I DO NOT FEEL SAFE IN THE CAR, I DO NOT FEEL SAFE DRIVING IT ON THE HIGHWAY, LUCKILY THE CAR AROUND ME WERE AWARE OF THE SURROUNDS BECAUSE WE COULD HAVE CAUSE A CRASH EASILY SINCE THE HAZARDS DIDN'T WORK.
Power train, Electrical system, Engine, Nov 9, 2017
I OWN A 2012 JEEP GRAND CHEROKEE VIN: [XXX] FOR THE PAST SEVERAL MONTHS SINCE PURCHASE, THE JEEP HAS HAD ISSUES STARTING AND HAS STALLED WHILE DRIVING AT HIGH RATES OF SPEED. THIS VEHICLE IS NOT SAFE TO CURRENTLY DRIVE AND I AM GETTING NOWHERE WITH THE DEALERSHIP (PERFORMANCE JEEP: DELAWARE, OHIO HTTPS://WWW.MOPAR.COM/EN-US/MY-VEHICLE/RECALLS/SEARCH.HTML WHEN CLICKING ON THIS LINK AND ENTERING THE VIN BELOW IT SHOWS THE RECALLS COMPLETED FOR OUR JEEP. THE 2ND .PDF ATTACHMENT (ATTACHED) SHOWS THE TIPM RECALL WAS COMPLETED ON 2/24/15. OUR CAR IS CONTINUING TO STALL. ?THE TOTALLY INTEGRATED POWER MODULE (TIPM) ON YOUR VEHICLE CONTAINS AN INTERNAL FUEL PUMP RELAY THAT COULD OPERATE INTERMITTENTLY OR FAIL WITHOUT WARNING. AN INTERMITTENT OR FAILED FUEL PUMP RELAY COULD CAUSE THE ENGINE TO STALL WHILE DRIVING AND CAUSE A CRASH WITHOUT WARNING. WHAT YOUR DEALER WILL DO... FCA WILL REPAIR YOUR VEHICLE FREE OF CHARGE. YOUR DEALER WILL INSTALL AN EXTERNAL FUEL PUMP RELAY.? CARFAX ATTACHED. FIRST, A CHRYSLER DEALER TRIED REPROGRAMMING THE COMPUTER MODULE AND THEN HAD TO REPLACE IT IN 2013. PRIOR TO THE FEBRUARY 2015 RECALL. (I ASSUME WHAT THEY IDENTIFY AS THE ENGINE/POWERTRAIN COMPUTER/MODULE IS THE TIPM MODULE ?I.E., THE TOTALLY INTEGRATED POWER MODULE.) ISSUE 1 IN AUGUST 2015, THEY REPLACED THE FUEL PUMP RELAY (I.E., THE RECALL WORK). 2ND ISSUE THEN, IN APRIL 2016, THEY TRIED TO REPROGRAM THE ENGINE POWERTRAIN COMPUTER MODULE AGAIN, AND AGAIN FAILED AND HAD TO REPLACE IT. THIRD ISSUE WE ARE NOW HAVING ISSUES WITH THE VEHICLE: FOURTH ISSUE, STILL NOT FIXED AFTER TAKING IT TO PERFORMANCE JEEP ON 3 OCCASIONS. THERE HAS BEEN A CLASS ACTION LAW SUIT WITH A SETTLEMENT. AS I UNDERSTAND THOSE TERMS, THEY INCLUDE AN EXTENDED WARRANTY ON FUEL PUMP REPAIRS FOR UP TO 7 YEARS/70,000 MILES. WE ARE WELL UNDER THE 7 YEARS/70,000 MILES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Electrical system, Engine, Nov 1, 2017, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE BATTERY INDICATOR SUDDENLY ILLUMINATED AND A WHINING NOISE WAS HEARD COMING FROM THE ENGINE AREA. ALSO, A BURNING ELECTRICAL ODOR AND SMOKE WERE PRESENT UNDER THE HOOD. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (BROWN JEEP IN PATCHOGUE, NY) AND THE MANUFACTURER WERE NOTIFIED IN REFERENCE TO THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 14V634000 (ELECTRICAL SYSTEM) ALTHOUGH THE FAILURE WAS IDENTICAL. THE FAILURE MILEAGE WAS 103,000.
Electrical system, Electronic stability control (ESC), Oct 25, 2017
EVERY SINGLE ONE OF THE WARNING INDICATORS MOUNTED IN THE DASH ARE GOING OFF ALTERNATELY IN ROTATION, FRONT COLLISION AND BLIND SPOT WARNING NO LONGER WORK EITHER. MY VEHICLE IS SUBJECT TO THE FOLLOWING RECALL, THE JEEP, FOUR MONTHS AFTER THE RECALL WAS AN OUNCE, STILL HASN'T SUPPLIED THE NEEDED REPLACEMENT ALTERNATORS SPECIFIED IN THE RECALL: MANUFACTURER RECALL NUMBERT36 NHTSA RECALL NUMBER17V-435 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE
Steering, Electrical system, Engine, Oct 16, 2017
CAR STARTED SMOKING, LIGHTS BEGAN FLASHING, WIPERS TURNED ON LOST ALL STARRING AND CAR THAN DIED.
Electrical system, Oct 5, 2017
THE CAR STARTED OUT WITH INTERMITTANT LOCKING AND UNLOCKING OF DOORS, HORN HONKING AND SIDE WINDOW UNRESPONSIVENESS. IT HAS GRADUATED TO DAILY INTERMITTANT IGNITION ISSUES WHILE STATIONARY AND STALLING ISSUES WHILE STATIONARY AND IN MOTION. I HAVE BEEN NOTIFIED THAT IT IS A COMMON PROBLEM WITH THIS MAKE MODEL AND YEAR WITH A BAD TIPM. I HAVE ALSO BEEN NORIFIED THAT THE RECALL HAS BEEN DENIED AND THAT THE NHTSA DOESNT THINK ITS DANGEROUS FOR CARS TO RANDOMLY CUT OFF AND FOR AIRBAGS TO RANDOMLY GO OFF OR NOT GO OFF WHEN NEEDED. THIS ISNT A COMMON "WEAR AND TEAR" ISSUE AND IS DANGEROUS, SO I AM DISAPOINTED IN YOUR FINDINGS.
Electrical system, Oct 4, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHEN THE VEHICLE WAS PLACED IN DRIVE, THE VEHICLE WOULD SUDDENLY STALL WITHOUT WARNING. THE CONTACT WOULD HAVE TO PLACE THE VEHICLE IN PARK OR NEUTRAL TO RESTART THE VEHICLE. THE CONTACT CALLED STATELINE CHRYSLER JEEP DODGE RAM (800 GOLD HILL ROAD, FORT MILL, SC 29708; 877-679-4176 OR 855-900-4558) WHO STATED THAT THEY HAD THE PROPER PARTS TO REPAIR THE VEHICLE, BUT WOULD NEED TO BE REIMBURSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE RECALL REMEDY MAY BE AVAILABLE IN THE FIRST QUARTER OF 2018. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Oct 4, 2017
COMPLETE ELECTRICAL POWER FAILURE WHILE DRIVING ON THE HIGHWAY 70 MPH..NO PCM AS PER THE MECHANIC FRIED. BATTERY AND PCM NEEDED TO BE REPLACED. THE ALTERNATOR, AS PER RECALL REPLACED.BUT STATED PCM AND BATTERY WERE UNRELATED. COST TO REPLACE PCM 912 DOLLARS , NEW BATTERY 300 DOLLARS. NOT INCLUDING COSTS FOR TOWING. VERY DANGEROUS SITUATION NOT HAVING POWER IN THE MIDDLE OF A BUSY INTERSTATE 476.
Electrical system, Oct 1, 2017
MY 2012 JEEP GRAND CHEROKEE STALLS WITHOUT WARNING FOR MONTHS NOW. NOW IT IS STARTING TO HARD START OR NOT START AT ALL AND CONTINUES TO STALL WHEN I AM DRIVING. I HAVE BEEN TO THE DEALERSHIP 10+ TIMES AND THEY HAVE FOUND "NOTHING WRONG" BUT HAVE ATTEMPTED TO FIX OTHER PROBLEMS THAT I HAVE HAD TO PAY FOR THAT HAVE STILL NOT FIXED THE PROBLEM. IT HAS NOT BEEN ABLE TO BE RECREATED EVEN THOUGH THEY HAVE KEPT IT FOR A WEEK MULTIPLE TIMES AND PUT HUNDREDS OF ADDITIONAL MILES ON IT. THIS IS A SERIOUS ACCIDENT AND HEALTH ISSUE WHEN I AM DRIVING ON THE STREET OR HIGHWAY FROM 25/35+ MPH AND ALL OF A SUDDEN IT JUST STALLS AND THERE IS NOT POWER STEARING OR CONTROL AT ALL. IT ALSO "JERKS" SOMETIMES WHEN I PUSH ON THE GAS WHEN ACCELERATING. THERE HAS BEEN A RECALL REGARDING SOME 2012 JEEP GRAND CHEROKEES BUT THEY SAY NOT MINE. IF I HAVE CONTINUOUSLY HAVE THIS ISSUE, WHY IS MINE NOT RECALLED AS WELL??? I DO UNDERSTAND THAT VEHICLE RECALLS ARE VIN SPECIFIC ALTHOUGH THE MANUFACTURER COULD HAVE PLACED A DEFECT PART INTO MINE ALSO. I HAVE ASKED FOR A MONITOR TO BE PLACED ON MY VEHICLE TO "GET THE CODES IF POSSIBLE WHEN IT STALLS" BUT HAVE BEEN TOLD "NO" 2+ TIMES FROM THE DEALER. I DO NOT HAVE ANOTHER VEHICLE TO USE WHEN EVER I NEED AND HAVE HAD TO WAIT UP TO 2 WEEKS TO GET IT TO THE DEALER DUE TO DEALER RENTAL AVAILABILITY.
Electrical system, Electronic stability control (ESC), Fuel/propulsion system, Sep 30, 2017, fire
ALTERNATOR / ELECTRICAL ISSUES- NOVEMBER 4, 2016 MY WIFE WAS TAKING OUR SON TO SCHOOL WHEN SHE BEGAN GETTING A BURNING SMELL FROM UNDER THE HOOD. AFTER DROPPING OFF MY SON, SHE PULLED OVER AND NOTICED SMOKE COMING FROM UNDER THE HOOD. SHE CUT THE CAR OFF, INITIALLY THINKING IT JUST OVERHEATED. WE LEFT THE CAR IN THE SCHOOL PARKING LOT OVERNIGHT HOPING IT WOULD START UP THE NEXT DAY. I TRIED TO START THE CAR, BUT IT WOULDN'T START AND THE KEY GOT STUCK IN THE IGNITION. AFTER HAVING IT TOWED TO A MECHANIC, WE LEARNED THAT THE ALTERNATOR SUDDENLY FAILED, DRAINING THE BATTERY AND CAUSING THE ENGINE STALL. THIS IS MY SECOND TIME SUBMITTING THIS COMPLAINT WITH NO RESPONSE FROM YOUR ORGANIZATION.
Electrical system, Sep 28, 2017
WHILE DRIVING MAYBE 30MPH, I ATTEMPTED TO MAKE A LEFT TURN WHEN MY JEEP IMMEDIATELY WENT DEAD (NO LIGHTS SOUND OR ANYTHING ELSE) AND THE STEERING WHEEL LOCKED UP. I WAS ABLE TO MOVE THE STEERING WHEEL JUST ENOUGH TO COAST TO THE SIDE OF THE ROAD BUT COULDN'T STRAIGHTEN IT DUE TO THE STEERING WHEEL NOT TURNING AND CAR COMPLETELY DYING. I ATTENDED TO JUMP IT , BUT IT WOULDN'T START EVEN AFTER BEING CONNECTED FOR 20+ MINUTES. WHEN TAKEN OFF THE JUMPER CABLES, IT WOULD IMMEDIATELY DIE AGAIN. DURING THIS TIME, THE WINDSHIELD WIPERS WOULD START WITHOUT MOVING WITHOUT ME TOUCHING THEM. I HAD TO HAVE IT TOWED TO MY HOUSE AND THE TOW TRUCK WAS ALSO UNABLE TO START IT OR PUT IT IN NEUTRAL TO GET IT ON THE TRUCK . AFTER A COUPLE HOURS, I WAS ABLE TO JUMP START IT WITH MY PORTABLE JUMPER BUT IT DIED COMPLETELY AFTER IT WAS SITTING FOR A COUPLE MINUTES. NOW BEING TOLD IT'S ELECTRICAL PROBLEMS THAT CAUSED THIS . I NOTICED ANOTHER RECALL WITH SIMILAR PROBLEMS BUT APPARENTLY MINE HAS YET TO BE INCLUDED IN THIS RECALL OF THE ALTERNATOR/ELECTRICAL
Electrical system, Sep 20, 2017, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH, THE AIR CONDITIONING STARTED TO FADE, THE RADIO STOPPED OPERATING, AND THE VEHICLE STALLED. THE POLICE ARRIVED AND ATTEMPTED TO JUMPSTART THE VEHICLE AS SMOKE EMERGED FROM THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO BAXTER DODGE/JEEP/CHRYSLER OF LINCOLN NEBRASKA WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS DAMAGED, WHICH CAUSED THE BATTERY TO ALSO DAMAGE THE ELECTRICAL HARNESS. THE CONTACT ALSO STATED THAT A RECALL NOTIFICATION WAS RECEIVED ON 09/07/17 FOR NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED PER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 32376399. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Electrical system, Sep 19, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, SEVERAL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL, INCLUDING THE ENGINE AND CHECK BATTERY INDICATORS. THE CONTACT WAS ABLE TO EXIT TRAFFIC AND DROVE ONTO A SIDE ROAD WHERE THE ENGINE IMMEDIATELY STALLED. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED. THE DEALER ADVISED THAT THEY WOULD REPLACE THE ALTERNATOR TEMPORARILY WITH THE SAME ALTERNATOR UNTIL THE PERMANENT REMEDY BECAME AVAILABLE IN JANUARY OF 2018. THE MANUFACTURER REFUSED TO ASSIST WITH THE TEMPORARY ALTERNATOR REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. NHTSA CAMPAIGN NUMBER: 7V435000 (ELECTRICAL SYSTEM) WAS REFERENCED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Sep 18, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN AUGUST OF 2017. THE DEALER (MILFORD AUTO GROUP-JEEP CHRYSLER DODGE RAM, 1470 BOSTON POST RD, MILFORD, CT, 06460) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR AND WOULD BE AVAILABLE IN JANUARY OF 2018. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Sep 18, 2017, fire
TL* THE CONTACT'S WIFE OWNS A 2012 JEEP GRAND CHEROKEE. WHILE THE CONTACT'S WIFE WAS DRIVING, THE BATTERY INDICATOR ILLUMINATED. SUDDENLY, THE CONTACT NOTICED SMOKE UNDER THE HOOD. UPON FURTHER INSPECTION, THE CONTACT NOTICED SMOKE COMING FROM THE BATTERY AND THEN IT BURST INTO FLAMES. THE CONTACT DISCONNECTED THE BATTERY AND THE FIRE WENT OUT. THERE WERE NO INJURIES. A FIRE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND BATTERY NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS CURRENTLY AT THE DEALER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) IN THE MAIL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE CONSUMER REQUESTED TO HAVE THE VEHICLE REPAIRED AND TO BE REIMBURSED FOR THE COST OF CAR RENTAL EXPENSES. UPDATED 10/24/2017*JS
Electrical system, Sep 17, 2017
I HAVE A SAFETY RECALL ON MY VEHICLE, REGARDING THE WIRING ON THE VANITY LAMP ON VISOR. I CONTACTED THE DEALER THAT I PURCHASED IT FROM AND SCHEDULED THE 'WARRANTY RECALL' APPT TO REPAIR. WHEN I ARRIVED, THEY HAD ME TO LEAVE THE VEHICLE WITH THEM. I RETURNED LATER THAT DAY TO PICK IT UP AND WAS INFORMED THEY DIDN'T HAVE PART. I ASKED IF THEY WOULD CONTACT ME WHEN THEY GET IT AND THEY NEVER DID. IT'S BEEN 4 MONTHS NOW. WHAT DO I DO?
Electrical system, Engine, Sep 15, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING AND SMOKE APPEARED UNDER THE HOOD. THE VEHICLE WAS TAKEN TO DODGE CHRYSLER JEEP RAM CITY (4395 ROUTE 130S, BURLINGTON, NJ 08016), BUT NO CODES COULD BE GENERATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY, ALTERNATOR, AND POWER CONTROL MODULE NEEDED TO BE REPLACED. THE ALTERNATOR WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 65,000.
Electrical system, Sep 13, 2017
ESTABLISHED COMPLAINT # 11011843. THE REIMBURSEMENT DEPARTMENT REFUSES TO COOPERATE WITH MY VALID COMPLAINT. ALTERNATOR DIODE THERMAL FATIGUE. SAFETY RECALL T36
Electrical system, Sep 12, 2017, fire
8/18/17 I WAS PROVIDED WITH RECALL NOTICES DURING MY ANNUAL INSPECTION. I PURCHASED THIS VEHICLE USED AND THIS WAS THE 1ST INSPECTION I HAD TO DO & 1ST I WAS NOTIFIED OF RECALLS. 9/5/17 STARTED JEEP AND BEGAN TO LEAVE DRIVEWAY, IT MADE FUNNY NOISE, I SHUT IT OFF AND TURNED IT BACK ON AND BATTERY LIGHT CAME ON. I PARKED IT BACK IN IT'S SPOT AND SHUT IT OFF. SMOKE CAME FROM HOOD. I OPENED HOOD AND WATCHED ALTERNATOR EMIT SMOKE FOR APPROXIMATELY 10 MIN BEFORE SHUTTING HOOD. 9/5 CALLED MIDSTATE CHRYSLTER IN BERLIN, VT. THEY CONFIRMED ALTERNATOR IS RECALL ITEM T36 BUT CHRYSLER HASN'T AUTHORIZED FIX. CALLED 1-800-853-1403 FCA RECALL ASSISTANCE CENTER AND SPOKE W/ SHEA WHO CONFIRMED THIS AND SAID I HAD TO OPEN A "CASE" AND COULD EXPECT A CALL WITHIN 24-HOURS. REQUESTED RENTAL CALL BUT WAS TOLD HAD TO WAIT FOR CALL BACK. WAS TOLD NOT TO TOUCH JEEP UNTIL INSPECTION DONE. 9/7 CALLED FCA RECALL, SPOKE W/ RENEE WHO CONFIRMED CASE #32345945 BUT SAID TO GIVE IT MORE TIME FOR A CALL BACK FROM A SPECIALIST. AGAIN REQUESTED RENTAL BUT WAS TOLD TO WAIT FOR CALL. 9/8 CALLED FCA RECALL, SPOKE W/ JORDAN WHO SAID CASE WASN'T OPENED PROPERLY, HE FIXED AND GIVE IT 2-3 DAYS FOR CALL BACK. AGAIN, WAITING FOR ANSWER ON RENTAL CAR. 9/11 CALLED FCA RECALL, PAM, STILL NEED TO WAIT, AGAIN REQUESTED RENTAL CAR. 9/12 JAMES FROM "3RD PARTY" CALLED INDICATING I'LL BE GETTING A CALL FROM AN INSPECTOR TO COME INSPECT THE JEEP. REQUEST RENTAL BUT HE IS 3RD PARTY AND COULDN'T HELP. 9/12 CALLED FCA RECALL, JAMES, PATRICIA & KATRINA, TO REQUEST RENTAL, SAID TO EXPECT A CALL IN 2-3 DAYS! 9/12 RECEIVED CALL FROM MIKE, 3RD PARTY, WHO WILL HAVE MY CAR TOWED TO DEALERSHIP FOR INSPECTION BY HIM ON 9/18 AND THEN BACK HOME, IT CAN NOT STAY AT DEALERSHIP, MUST BE TOWED BACK AND HE SUBMITS REPORT TO JEEP. STILL WITHOUT TRANSPORTATION & DO NOT WANT MY CAR TOWED SEVERAL TIMES UNNECESSARILY,JUST WANT IT FIXED!
Electrical system, Fuel/propulsion system, Sep 12, 2017
WHILE ON A NEARBY HIGHWAY THE VEHICLE STALLED OUT ON ME. I WAS ABLE TO GET INTO SHOULDER AND AFTER, IMMEDIATELY AFTER STALLING OUT I ATTEMPTED TO START THE CAR RIGHT AWAY, IT TOOK ABOUT 4 ATTEMPTS FOR VEHICLE TO START UP AGAIN. TOOK VEHICLE TO THE DEALERSHIP THEY FIRST DIAGNOSED IT BEING AN ISSUE WITH THE KEY FOB BATTERY AFTER BEING REPLACED THE VEHICLE RAN FOR ABOUT A WEEK THEN THE ORIGINAL PROBLEM REOCCURRED. THIS TIME IN TOWN IN THE MIDDLE OF AN INTERSECTION. VEHICLE WAS NOT ABLE TO START AND HAD TO GET VEHICLE TOWED. AFTER TAKING IT BAKE TO THE DEALER THEY INFORMED ME THAT THERE WAS AN ISSUE WITH THE PRIMARY AND SECONDARY FUEL PUMPS.
Electrical system, Sep 9, 2017
RECALL OF "ALTERNATOR DIODE THERMAL FATIGUE DOES NOT HAVE AVAILABLE PARTS TO CORRECT. SINCE THIS CONDITION CAUSES UNEXPECTED VEHICLE STALL CAUSING RISK OF CRASH AND/OR OVERHEATING WITH SMOKE AND/OR FIRE." I CANNOT DRIVE THIS VEHICLE IN THIS CONDITION NOR CAN I RISK HAVING PASSENGERS WITH ME, MY ELDER PARENTS, MY GRANDCHILDREN AND/OR MYSELF. I SHOULD BE SUPPLIED A RENTAL VEHICLE AND SHOULD NOT HAVE TO SIMPLY "WAIT" FOR A SOLUTION. IF I AM NOT GOING TO BE "SAFE" THEN THEY SHOULD BUY IT BACK FROM ME. I PURCHASED THIS VEHICLE NEW FROM JEEP.
Electrical system, Sep 8, 2017, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). WHILE DRIVING, THE ENGINE STALLED AND LOST POWER. THE CONTACT SMELLED A BURNING ODOR, BUT THE LOCATION COULD NOT BE DETERMINED. ALSO, THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED WHITTEN BROTHERS OF RICHMOND AT (804) 378-0707 (10701 MIDLOTHIAN TURNPIKE #100, RICHMOND, VA 23235) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE DEALER STATED THAT THE CONTACT COULD PAY A FEE FOR THE REPAIRS, BUT REIMBURSEMENT WAS NOT GUARANTEED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.