2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints: electrical system
837 reports, newest first. Show all
Electrical system, Jul 31, 2017
SMELLED SMOKE USING A/C, BATTERY LIGHT WENT ON, TOOK TO DEALER, 180 AMP ALTERNATOR BURNED OUT, ALSO CAUSED BURN OUT OF BATTERY. CAR JUST DIED, SHUT DOWN, ON ROAD. DEALER REPLACED BATTERY AND ALTERNATOR. MY ALTERNATOR NOT APPARENTLY PART OF ORIGINAL 160 AMP RECALL SO IT WAS NOT COVERED. $980 REPAIR BILL. CAR HAD 62,000 MI., ALWAYS SERVICE AT DEALER. THERE ARE HUNDREDS OF SIMILAR INCIDENTS ON INTERNET, NO RECALL FOR ALL THESE ALTERNATORS? SEEMS TO BE RATHER DANGEROUS WHEN CAR JUST SHUTS DOWN WHILE DRIVING. MY CASE WAS NOT LIFE THREATENING.
Electrical system, Jul 22, 2017, fire
DURING MY DRIVE HOME FROM ANOTHER TOWN WHERE I WORK APPROX 30 MINUTES AWAY MY ALTERNATOR SHORTED OUT AND BLEW OUT THE BATTERY. I WAS EXTRA LUCKY AND DID NOT WRECK BUT THEN WHEN MY HUSBAND GOT THERE TO JUMP THE VEHICLE IT STARTED THE JUMPER CABLES COMPLETELY ON FIRE!!! WE WERE ABLE TO GET THE FIRE OUT AND GET IT TO A PARTS STORE. THE ALTERNATOR IS COMPLETELY BROKEN AND WHO KNOWS WHAT ELSE IT BURNED WHILE THE ALTERNATOR WAS BURNING UP. YOU COULD SMELL BURNING WIRES EVEN HOURS AFTER THE INCIDENT. WHEN I CONTACTED ABOUT THE RECALL ISSUE THEY SAID MY JEEP WAS NOT COVERED UNDER THE ALTERNATOR RECALL TAKING EFFECT AUGUST 24, 2017 YET MY ALTERNATOR DID EXACTLY WHAT THE EFFECTED ALTERNATORS ARE DOING THE ONLY DIFFERENCE WAS I WAS ABLE TO NOT WRECK MY VEHICLE. THEN IT ALMOST CAUSED AN EVEN WORSE ISSUE BY STARTING THINGS ON FIRE AND BURNING UP WHO KNOWS WHAT ELSE IN THE VEHICLE. WHY IS MY VEHICLE NOT INCLUDED IN THIS RECALL!!!??? I WAS DRIVING ON A SMALL HIGHWAY. I INCLUDED A PHOTO OF THE JUMPER CABLES AFTER THEY WERE CAUGHT ON FIRE.
Electrical system, Jul 18, 2017
THE VEHICLE SUDDENLY IN A LEFT TURN LANE AT A INTERSECTION HAD THE ALTERNATOR LIGHT COME ON. THE JEEP THEN SUDDENLY DIED AND OMITTED A ODOR OF SOMETHING BURNING. THE JEEP WOULD NOT BUDGE AT THAT POINT AND WAS COMPLIANTLY STUCK WITH NO POWER. I COULDN'T EVEN PUSH THE VEHICLE OUT OF THE INTERSECTION BECAUSE THE WHEELS LOCK UP, ALONG WITH EVERYTHING ELSE. LUCKILY IT DID NOT CATCH ON FIRE, BUT I SMELLED SMOKE. I HAD PEOPLE YELLING AND HONKING AT ME BECAUSE I WAS IN THEIR WAY, THEY EVEN YELLED AT THE POLICE OFFICER THERE TO HELP. THE VEHICLE WAS TAKEN TO A LICENSED CHYRSLER DEALER...FROM THERE IT WAS DIAGNOSIS WITH A SHORTED OUT ALTERNATOR, WHICH ALSO SHORTED OUT THE COMPUTER AND BATTERY. THE EXTENDED WARRANTY COVERED THE ALTERNATOR AND COMPUTER, BUT THE BATTERY WAS NOT COVERED. THAT IS $247 TO PURCHASE THE BATTERY AND THE $100 EXTENDED INSURANCE DEDUCTIBLE. THERE IS A RECALL P60 ON THIS YEAR JEEP GRAND CHEROKEE AND DODGE DURANGO, BUT THAT IS THE 160 AMP ALTERNATOR, OURS HAS THE 180 AMP. THE PROBLEM I EXPERIENCED WAS EXACTLY WHAT THE RECALL WAS ISSUED FOR. I BELIEVE MY VEHICLE AND OTHERS NEED TO BE RECALLED BEFORE THEY SHORT OUT AND CATCH ON FIRE.
Electrical system, Visibility, Jul 17, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BATTERY WARNING INDICATOR ILLUMINATED. ALSO, THE VEHICLE FAILED TO START SEVERAL TIMES WITHOUT WARNING AND THE BATTERY HAD TO BE RECHARGED SEVERAL TIMES. WHILE DRIVEN OVER UN-LEVELED LAND, THE VEHICLE STALLED AND VARIOUS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (BLACKHAWK MOTORS, 1621 S MARQUETTE RD, PRAIRIE DU CHIEN, WI 53821, (608) 326-8400) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR ASSEMBLY FAILED AND FURTHER REPAIRS MAY BE REQUIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V435000 (ELECTRICAL SYSTEM), 14V634000 (ELECTRICAL SYSTEM), AND 15V115000 (ELECTRICAL SYSTEM). IN ADDITION, THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: (VISIBILITY). THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Jul 16, 2017
WHEN I WAS DRIVING ON THE HIGH WAY .MY GRAND CHEROKEE STALLED THEN STOPPED.AFTER A SHORT TIME IT STARTED AGAIN AND I DROVE IT TO THE MOPAR SERVICE CENTRE OF THE DEALER. THE DEALER TOLD ME THAT THE CAR WAS NOT RECALLED FOR DETECTIVE ALTERNATOR. SO THEY WILL REPLACE THE ALTERNATOR AND DRAINED BATTERY AT MY EXPENSE AND ALSO CHARGE FOR THE LABOUR COST. I FIND THIS VERY STRANGE AND UNJUSTIFIED. THE CAR MAYBE WAS NOT RECALLED BUT THE FAULT NOW IS EXACTLY WHAT THE RECALL WAS FOR . SO HOW COME THEY REFUSE TO REPLACE WHAT WAS ORIGINALLY RECALLED. THIS IS AGAINST THE RULES AND REGULATIONS OF NHTSA. PLEASE GUIDE ME.
Electrical system, Seats, Engine, Jul 13, 2017
I HAVE 4 RECURRING PROBLEMS WITH MY JEEP. FIRST, THE DRIVER'S HEATED SEATS PERIODICALLY WILL NOT WORK. SECOND, UPON STARTING MY CAR, IT WILL JUST STALL OR SHUT DOWN. THIS HAPPENS 2 TO 3 TIMES A WEEK. THIRD, THE CHECK ENGINE LIGHT CONTINUOUSLY COMES ON AND OFF (AND WHEN I GET IT CHECKED, I AM TOLD SOMETHING ABOUT THE THERMOSTAT, BUT HAVE HAD NO PROBLEMS WITH IT OVERHEATING). FINALLY, THE CRUISE CONTROL ON/OFF BUTTON WILL NOT WORK SOMETIMES. I HAVE TO PHYSICALLY HIT THE STEERING WHEEL FOR IT TO WORK. I HAVE READ ABOUT TONS OF RECALLS FOR MY YEAR JEEP, BUT MY VIN NUMBER IS NOT INCLUDED. I AM STARTING TO THINK IT SHOULD BE.
Steering, Electrical system, Jul 11, 2017
AS I WAS DRIVING MY A/C STOPPED BLOWING COLD AIR. BATTERY LIGHT CAME ON THEN ALL THE DASH INDICATORS STARTED BLINKING WRONG INCLUDING MY SEAT BELT INDICATOR, RADIO SHUT OFF, ETC. CAR DROVE AS IF IT HAD LITTLE POWER THEN STEERING JERKED AS IF CAR WAS GOING TO SHUT DOWN. PULLED OVER AND TURNED OFF CAR AND CAR WOULD NOT RESTART. TOOK TO THE MECHANIC WHO CONFIRMED IS THE ALTERNATOR. VEHICLE ONLY HS 60K MILES.
Electrical system, Jul 11, 2017, fire
SUDDEN ELECTRICAL SYSTEM FAILURE WHILE DRIVING IN TOWN OVER MY LUNCH HOUR. WARNING LIGHT ILLUMINATED AND WAS ABLE TO DRIVE TO A SAFE PLACE TO STOP BEFORE THE ALTERNATOR STARTED SMOKING. POWDERED EXTINGUISHER DID NOT STOP THE SMOKE SO HAD TO CALL THE FIRE DEPARTMENT. THEIR LIQUID FLAME RETARDANT WAS ABLE TO COOL THE ALTERNATOR AND PREVENT THE FIRE FROM SPREADING. JEEP HAS A CURRENT RECALL FOR THE 160 AMP ALTERNATOR, BUT I HAVE THE 180 AMP ALTERNATOR. I REPORTED THE ISSUE TO JEEP AND THEY WERE ABLE TO CONFIRM THAT THEY HAVEN'T EVEN STARTED AN INVESTIGATION FOR THIS ISSUE. THIS IS THE EXACT SAME FAILURE AS IS DESCRIBED IN THE 160 AMP ALTERNATOR RECALL AND THE ISSUE WAS FIXED THE SAME WAY, BY REPLACING THE ALTERNATOR. PLEASE MAKE JEEP EXPAND THE RECALL BEFORE SOMEONE DIES IN A FIRE OR ACCIDENT DUE TO THIS ISSUE. IF I WAS ON THE HIGHWAY AS I WAS OVER THE HOLIDAY WEEKEND WE WOULD NOT HAVE BEEN ABLE TO STOP IN A SAFE PLACE AS QUICKLY AND DEFINITELY WOULD NOT HAVE HAD A QUICK FIRE RESPONSE!
Electrical system, Jul 10, 2017
THE ALTERNATOR ON OUR JEEP HAD THE SAME ISSUE AS THE P60 RECALL FOR THIS MODEL YEAR AND ENGINE EQUIPPED WITH THE 160 AMP ALTERNATOR. OUR VEHICLE HAS THE 180 AMP ALTERNATOR AND IS NOT COVERED. MY QUESTION/COMPLAINT IS THAT IF THE CHRYSLER WARRANTY REP TOLD ME THAT SHE IS SEEING THIS ISSUE MORE AND MORE THAN WHY ISN'T THE 180 AMP ALTERNATOR COVERED UNDER THE WARRANTY ALSO. THE CAR WAS RUNNING PERFECTLY FINE AND INSTANTLY STARTED SQUEALING VERY LOUDLY AND WE COULD SMELL THE ELECTRICAL ISSUE WE ARE UNSURE OF A FIRE ISSUE BUT IT LOOKED LIKE THE ALTERNATOR COULD HAVE STARTED SOMETHING ELSE..LUCKILY WE WERE ABLE TO PULL THE VEHICLE OVER AND WHEN I LIFTED THE HOOD THE ALTERNATOR WAS POURING OUT SMOKE AND HAD SOOT AROUND THE COOLING FINS. WE RETURNED TO THE VEHICLE 3 HOURS LATER AND WE COULD STILL SMELL THE BURNT WIRE SMELL. OUR DEALER TRIED TO JUMP START USING A POWER PACK AND IT INSTANTLY DRAINED TWO POWER PACKS THAT CAN JUMP SEAMS FROM A DEAD BATTERY. OUR VEHICLE HAD TO BE TOWED TO THE DEALER. NOW WE ARE WAITING TO FIND OUT WHAT OUR CHARGED WILL BE. AS I SAID EARLIER, THE CHRYSLER WARRANTY REP SAID THAT THIS IS BEING REPORTED MORE AND MORE AND SHE ADVISED ME TO FILE A COMPLAINT HOPING THAT A RECALL WILL BE STARTED DUE TO THE NUMBER OF COMPLAINTS THEY ARE SEEING. IS THERE ANYTHING I CAN DO IN THE MEANTIME WHILE I SPEND 500$ ON A TOW AND A ALTERNATOR? THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).?*JB
Electrical system, Jul 10, 2017
DRIVING DOWN HWY. FOR 10 MINUTES AND BATTERY LIGHT CAME ON, SHORT TIME LATER VEHICLE DIED. BATTERY CABLES ON JUMPER SIDE HOT, STRONG SMELL OF BURNED RUBBER. BATTERY AND ALTERNATOR VERY HOT AND COULD NOT BE TOUCHED. SEEM TO BE DIRECT GROUND ON 180 AMP ALTERNATOR. HAD TO REPLACE BATTERY AND ALTERNATOR JUST TO GET POWER BACK. NOW MORE CHECKS NEEDED ON COMPUTER. SAME AS P60 RECALL, HOWEVER, CHRYSLER TELLS ME THE 180 AMP IS NOT INVOLVED.
Electrical system, Jul 3, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF ELECTRICAL POWER INTERMITTENTLY. ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO SEMI VALLEY CHRYSLER DODGE JEEP, BUT THE DEALER COULD NOT REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 110,080.
Electrical system, Engine, Jun 30, 2017
TL* THE CONTACT OWNS A 2012 (NA) JEEP CHEROKEE. WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING AND COMPLETELY LOST POWER. IN ADDITION, THE MALFUNCTION, ELECTRONIC THROTTLE CONTROL, AND ACC INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO JEEP, DODGE, CHRYSLER OF SIMI VALLEY, CALIFORNIA, BUT THE DEALER COULD NOT DUPLICATE OR DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 110,093. ..UPDATED 08/30/17 *BF *CN
Electrical system, Jun 30, 2017
SUDDEN LOSS OF ALL POWER WHILE DRIVING ON HIGHWAY. SMOKE, POWER BRAKE AND STEERING FAILURE, BATTERY DRAINED. VERY DANGEROUS!!
Electrical system, Engine, Jun 29, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS STATIONARY WITH THE ENGINE RUNNING, THE VEHICLE WOULD NOT TURN OFF WHEN PROMPTED. THE CONTACT STATED THAT THE VEHICLE BEGAN TO SMOKE DUE TO FAN THAT CONTINUED TO RUN. ON ONE OCCASION, THE VEHICLE STALLED WITHOUT WARNING AND LOST POWER COMPLETELY. MIKE SMITH JEEP OF BEAUMONT, TEXAS ATTEMPTED TO REPAIR THE VEHICLE NUMEROUS TIMES, BUT THE FAILURE CONTINUED. THE WATER PUMP WAS REPLACED AFTER THE COOLANT OIL BEGAN LEAKING INTO THE PUMP. IN ADDITION, THE TRACTION CONTROL INDICATOR ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INSTRUCTED THE DEALER TO CHECK THE TIPM; HOWEVER, THE FAILURES RECURRED EVEN AFTER NUMEROUS REPAIRS. THE FAILURE MILEAGE WAS 114,000.
Electrical system, Jun 22, 2017
ALTERNATOR FAILED WITH NO WARNING. IT BEGAN VIOLENTLY SMOKING LIKE IT WAS ABOUT TO CATCH FIRE EVEN THOUGH IT WAS TURNING FREELY. TURNED CAR OFF AND IT WAS STILL SMOKING BADLY. GRABBED FIRE EXTINGUISHER BUT IT NEVER FLAMED UP. IN THE PROCESS, IT BURNED MY BATTERY UP ALSO. JEEP HAD A RECALL ON THE 160 AMP ALTERNATOR FOR THE SAME ISSUE BUT SAID MINE WAS NOT COVERED BECAUSE IT WAS 180 AMP. I HAVE READ WHERE SEVERAL OTHERS HAVE HAD THE SAME ISSUE WITH THE 180 AMP ALTERNATOR. HAD THE CAR TOWED TO FORMER DEALER I BOUGHT IT FROM(HE WAS THE NEW CAR DEALER AT THE TIME), HE SAID HE HAD NEVER SEEN A BATTERY THAT HOT AFTER SITTING FOR AWHILE AND COULDN'T UNDERSTAND HOW IT DIDN'T BURN UP. COST OF REPAIR WAS OVER $1000 FOR A NEW ALTERNATOR AND BATTERY
Electrical system, Jun 19, 2017
ALTERNATOR CHRYSLER HAS A RECALL FOR ALTERNATORS FROM 2011 - 2014 BUT MY VIN IS NOT COVERED. SAME ISSUE AS THE RECALL. SUDDEN POWER LOSS, SMELL OF BURNT WIRES. TOTAL ELECTRICAL LOSS. CAR HAS 90,000 MILES ON IT. RECALL SHOULD EXTEND TO THIS ISSUE. $800 FIX
Electrical system, Jun 14, 2017
THIS HAPPENED JUNE 2016 IN CALGARY, AB. CANADA. I WAS UPSET THEN AND AM STILL UPSET NOW, ENOUGH TO COMPLAIN HERE. I WAS DRIVING ON STREET AT LOW SPEED, THE BATTERY LIGHT CAME ON, I PULLED OVER LESS THAN A MINUTE LATER, ENGINE WAS SQUEALING BADLY, TURNED OFF ENGINE, THERE WAS A LARGE AMOUNT OF SMOKE COMING FROM UNDER THE HOOD, I OPENED HOOD AND WAS HIT WITH A BLAST OF SMOKE, I THOUGHT ENGINE WAS ON FIRE. AFTER SMOKE DISSIPATED, I COULD SEE SMOKE WAS COMING FROM ALTERNATOR. IT APPEARED TO HAVE OVERHEATED AND MELTED A CONNECTOR/WIRING. I HAD THE ALTERNATOR REPLACED, BUT THE PCM WAS ALSO FRIED, SO HAD TO HAVE IT REPLACED AS WELL. $2000 LATER I WAS BACK ON THE ROAD. I CHECKED FCA FOR RECALLS. FCA SAY THE 160 AMP ALTERNATOR IS COVERED UNDER A RECALL BUT NOT THE 180 AMP. I HAVE THE 180 AMP ALTERNATOR. I TALKED TO 3-4 PEOPLE AT FCA AND EMAILED THEM ALL THE INFO AND INVOICES AND THE SAID "WE ARE VERY SORRY AND THAT IS UNFORTUNATE BUT THERE IS NO RECALL OR COVERAGE" FOR MY ALTERNATOR OR PCM. HOWEVER, THEY DID SAY THAT WITH ENOUGH COMPLAINTS THAT POSSIBLY IN THE FUTURE THERE WILL BE A CAMPAIGN TO RECALL THE 180 AMP ALTERNATOR AND TOLD ME TO KEEP MY RECEIPTS. SO EVERYONE KEEP YOUR RECEIPTS AND KEEP COMPLAINING AS I BELIEVE THEY WILL EVENTUALLY RECALL THIS ALTERNATOR, AND WE WILL GET SOME REIMBURSEMENT.
Electrical system, Jun 12, 2017, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS STATIONARY, THE ALTERNATOR MALFUNCTIONED WITHOUT WARNING. THE CONTACT STATED THAT SMOKE EMITTED FROM UNDER THE HOOD OF THE VEHICLE THAT ORIGINATED FROM THE ALTERNATOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. STANLEY WOOD IN BATESVILLE, ARKANSAS WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 79,738.
Electrical system, Jun 9, 2017, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED AND SMOKE AND A BURNING ODOR APPEARED UNDER THE HOOD. THE INSTRUMENT PANEL LIGHTING BEGAN TO FLICKER AND THE VEHICLE BEGAN TO LOSE POWER AND EVENTUALLY FAILED. THE CONTACT HAD THE VEHICLE TOWED TO JIM SMALLICH CHRYSLER DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY AND ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Electrical system, Jun 9, 2017, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ALTERNATOR FAILED WHILE DRIVING 45 MPH. IN ADDITION, THE WINDSHIELD WIPERS ENGAGED INDEPENDENTLY, THE LIGHTS ON THE INSTRUMENT PANEL FLASHED AND IMMEDIATELY BECAME DIM, AND THE ENGINE STALLED. THE CONTACT ALSO NOTICED A BURNING RUBBER ODOR INSIDE THE VEHICLE. THE VEHICLE WAS TOWED TO HILL VIEW MOTORIST CHRYSLER DEALER IN LUXOR, PENNSYLVANIA (724-834-8440) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND CAUSED THE BATTERY AND POWER TRAIN CONTROL MODULE TO BURN. THE VEHICLE WAS REPAIRED AND THE ALTERNATOR, BATTERY, AND POWER TRAIN CONTROL MODULE WERE REPLACED. THE MANUFACTURER STATED THAT THE ALTERNATOR IN THE VEHICLE WAS ONE HUNDRED EIGHTY AMPS AND WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 62,407. UPDATED 08/04/17*LJ *JS
Power train, Electrical system, Jun 7, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED WITH THE AIR CONDITIONER AND RADIO STILL OPERABLE, THE CONTACT EXITED THE VEHICLE. UPON RETURNING TO THE VEHICLE, HE NOTICED THAT THE AIR CONDITIONER AND RADIO STOPPED WORKING, BUT THE WINDSHIELD WIPER BLADES WERE MOVING AT SLOW SPEED. THE CONTACT SHIFTED INTO DRIVE, BUT THE VEHICLE WAS MOVING SLOWLY AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS STOPPED, SHIFTED INTO PARK, TURNED OFF, AND FAILED TO RESTART. THE VOLTAGE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH A FAULTY ALTERNATOR AND BATTERY THAT NEEDED REPLACEMENT. THE PARTS WERE REPLACED, BUT THE MECHANIC NOTICED THAT THE COMPUTER WAS DAMAGED AND COULD NOT BE REPAIRED. THE VEHICLE WAS TOWED TO ANOTHER INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE PCM NEEDED REPLACEMENT AND THERE WAS AN ALTERNATOR RECALL. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD THE VEHICLE TOWED TO JT CHRYSLER DODGE RAM OF LEXINGTON (LOCATED AT 4838 SUNSET BLVD, LEXINGTON, SC 29072 (803) 957-2010) FOR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V674000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 113,002.
Electrical system, Other or unspecified, Jun 6, 2017
WE HAVE HAD THIS JEEP GRAND CHEROKE SERVICE THREE TIMES AND BEFORE HAVING IT SERVICE, THE CAR HAS CUT OFF WHILE DRIVING ON THE HIGHWAY WITHOUT WARNING.
Power train, Electrical system, Jun 5, 2017
WHILE DRIVING ON FREEWAY, BATTERY WARNING LIGHT LIT UP, FOLLOWED BY (INCORRECT) ERROR MESSAGES ON INSTRUMENT CLUSTER MENU THAT DRIVER SEATBELT WAS UNFASTENED. ALL ELECTRICAL EQUIPMENT IN THE VEHICLE CEASED OPERATION, INCLUDING AC AND STEREO. I PULLED OFF OF FREEWAY AND OPENED HOOD TO FIND THE ALTERNATOR SMOKING HEAVILY. THIS WAS THE EXACT SAME FAILURE SITUATION DESCRIBED IN CHRYSLER RECALL P60, BUT BECAUSE MY ALTERNATOR WAS 180AMP INSTEAD OF 160AMP, IT WAS NOT COVERED BY THE P60 RECALL. THE ALTERNATOR HAD TO BE REPLACED. THE ALTERNATOR FAILURE ALSO RESULTED IN A BLOWN-OUT PCM, WHICH HAD TO BE REPLACED. THIS IS AN EXTREMELY DANGEROUS FAILURE THAT COULD HAVE CAUSED A CAR FIRE, OR TRAFFIC ACCIDENT. CHRYSLER RECALL P60 SHOULD INCLUDE THE 180AMP ALTERNATORS, AS WELL, BECAUSE THEY HAVE THE SAME FAULT AND SAFETY ISSUES.
Electrical system, Jun 1, 2017, fire
ALTHOUGH A RECALL ON THE 160 AMP ALTERNATOR MY 180 AMP ALTERNATOR FAILED EXACTLY LIKE THE 160 - SMOKE AND LEFT ME IN TRAFFIC, FAILED WHILE DRIVING IN HOUSTON TRAFFIC. THERE ARE HUNDREDS OF CASES WITH THE 180 ONLINE BUT FCA WILL NOT DO ANYTHING UNLESS YOU SAY SO. SO FOR NOW $1995 OUT OF MY POCKET. HTTP://M.CARCOMPLAINTS.COM/JEEP/GRAND_CHEROKEE/2012/ENGINE/ENGINE.SHTML NEXT SOURCE HTTP://WWW.CARPROBLEMZOO.COM/JEEP/GRANDCHEROKEE/ALTERNATOR-GENERATOR-REGULATOR-PROBLEMS.PHP
Electrical system, Other or unspecified, Engine, May 28, 2017
MY ALTERNATOR AND THEN MY ECU COMPUTER WERE DAMAGED EXACTLY IN THE SAME WAY THAT WAS DESCRIBED IN THE P60 RECALL. UNFORTUNATELY I REALIZED THAT MY VIN IS NOT LISTED IN THE RECALL. HOW CAN I GET REINBURSED FROM THE DEALER ALL THE EXPENSES THAT I PAID IF MY VIN IS NOT IN THE RECALL ALTHOUGH IT HAS THE SAME DAMAGED THAT IS DESCRIBED IN THE P60 BULLETIN , PLEASE ADVISE MARCELO