2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints: electrical system
837 reports, newest first. Show all
Electrical system, Visibility/wiper, Aug 23, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. THE VIN WAS NOT PROVIDED. UPDATED 10/04/16*LJ
Electrical system, Aug 23, 2016
THE ALTERNATOR ON MY 2012 JEEP GRAND CHEROKEE SUDDENLY FAILED WITHOUT ANY WARNING CAUSING THE VEHICLE TO STALL WHILE DRIVING, BURNING ODOR ENTERED THE INTERIOR OF VEHICLE, ALTERNATOR WAS SMOKING. ON 8/13/16 I WAS DRIVING THE VEHICLE THERE WAS A SUDDEN BURNING ODOR THAT ENTERED THE VEHICLE ALONG WITH SLIGHTLY INCREASED BELT DRIVEN WHINE NOISE. WITHIN A COUPLE OF MINUTES THE BATTERY WARNING LIGHT CAME ON IMMEDIATELY FOLLOWED BY THE VEHICLE ENGINE STALLING. I WAS ABLE TO PULL OVER, OPENED THE HOOD, BURNING ODOR AND SMOKE ARISING FROM ALTERNATOR. I WAS ABLE TO GET CAR TO START UP AGAIN AFTER 15 MINUTES AND DRIVE LESS THAN A MILE TO MY HOUSE. CONTINUED BURNING ODOR AND ALTERNATOR WHINE NOISE. CONTACTED CHRYSLER/JEEP CUSTOMER SERVICE SPOKE TO REPRESENTATIVE AND REPORTED PROBLEM. I WAS INFORMED THAT MY VEHICLE HAD THE 180 AMP ALTERNATOR. THE 160 AMP ALTERNATOR FOR THE MODEL AND YEAR OF MY VEHICLE WAS RECALLED UNDER P60 RECALL. I WAS INFORMED BY REP THAT BECAUSE MY ALTERNATOR WAS 180 IT WAS NOT PART OF RECALL. DID SOME RESEARCH AND FOUND OUT THAT THE FAILURE OF MY 180AMP ALTERNATOR WAS EXACTLY THE SAME REASON WHY THE 160AMP WAS RECALLED EARLIER FOR MODEL AND YEAR OF MY VEHICLE. GOT THE VEHICLE TOWED TO JEEP DEALERSHIP WHO CONFIRMED ALTERNATOR FAILED. SPOKE AGAIN TO JEEP CUSTOMER SERVICE WHO STATES THE ALTERNATOR FOR MY VEHICLE WAS NOT PART OF RECALL CASE#29914869. NO FURTHER ASSISTANCE WAS PROVIDED BY THE MANUFACTURER. THE SUDDEN FAILURE OF THE ALTERNATOR ON THIS MODEL AND YEAR HAVE BEEN IDENTIFIED AND RECALLED FOR THE 160 AMP VERSION, SIMILAR FAILURE IS OCCURRING ON THE 180 AMP VERSIONS AND NEED TO BE RECALLED TO REMEDY THE DANGEROUS SITUATION OF SUDDEN STALLING WHILE DRIVING AND FIRE RISK THAT EXISTS FROM EXCESSIVE HEAT OF THE ALTERNATOR DUE TO SUDDEN FAILURE. MY VEHICLE IS METICULOUSLY MAINTAINED AND JUST PASSED MULTI POINT DEALER INSPECTION 2 WEEKS PRIOR.
Electrical system, Aug 22, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY AND ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. THE VIN WAS NOT PROVIDED.
Electrical system, Aug 22, 2016
THE CHECK ENGINE LIGHT CAME ON AND I HAD A DIAGNOSTIC TEST THAT SHOWED CAR WAS FINE AND ALL I NEEDED WAS MORE COOLANT. AFTER CAR WAS TOPPED OFF WITH MORE COOLANT THE CHECK ENGINE LIGHT REMAINED ON. NEXT THE BATTERY LIGHT CAME ON AND THE BATTERY WAS TESTED AND DEEMED IN GOOD CONDITION .. THEN THE CAR STALLED AND WOULD NOT TURN ON UNTIL IT RECEIVED A BATTERY JUMP .. IT THEN TURN ON AND COMPLETELY OFF AND WOULD NOT RESTART. THE ALTERNATOR HAS BEEN DEEMED THE PROBLEM AND I AM REQUESTING MY CAR BE FIXED UNDER THE 2012 JEEP GRAND CHEROKEE ALTERNATOR RECALL
Electrical system, Aug 19, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 65 MPH, THE ALTERNATOR FAILED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER AND HAD IT TOWED TO THE DEALER. THE DEALER DIAGNOSED THAT THE ALTERNATOR FAILED AND CAUSED OTHER PARTS TO ALSO FAIL. THE ALTERNATOR, ELECTRONIC CONTROL MODULE, AND BATTERY NEEDED TO BE REPLACED. THE DEALER INFORMED THE CONTACT THAT THE FAILURE WAS DIRECTLY RELATED TO NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA IN ORDER TO HAVE THE VIN INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Electrical system, Interior lighting, Aug 18, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V279000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Interior lighting, Aug 17, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Aug 16, 2016
TWO ISSUES SUDDEN ENGINE STALL START BUTTON FAILS TO START JEEP
Electrical system, Aug 16, 2016
CAR LOST COMPLETE POWER IN PARKING LOT. ALTERNATOR FAILED AND SHORTED AND DRAINED THE BATTERY. ALTERNATOR WAS STILL HOT AFTER SEVERAL HOURS AND A BURNT ODOR COULD BE DETECTED. LUCKILY IT DID NOT CATCH FIRE AS OTHERS HAVE WHEN THIS FAILURE OCCURRED. WHEN THE ALTERNATOR FAILED IT SHORTED THE BATTERY AND ALSO THE PCM. JEEP HAS A CURRENT RECALL OUT ON THE 160 AMP ALTERNATOR FOR THIS EXACT PROBLEM, BUT SINCE THIS IS THE 180 AMP THEY ARE WASHING THEIR HANDS OF THE SITUATION. PCM'S ARE ON A HUGE BACK ORDER AND TOOK SEVERAL DAYS AND A MULTIPLE PHONE CALLS TO FIND SOMEONE WILLING TO SELL ME ONE. AFTER THE FIRST ROUND OF REPAIRS BEFORE THE PCM WAS REPLACED THE CAR DIED WHILE BEING DRIVEN BY THE MECHANIC. HAVING A CAR THAT COULD RANDOMLY DIE WHILE BEING DRIVEN NEEDS TO BE TAKEN MORE SERIOUSLY BY JEEP/CHRYSLER.
Electrical system, Aug 15, 2016, fire
THE ALTERNATOR SUDDENLY FAILED ON MY 2012 JEEP GRAND CHEROKEE OVERLAND, JUST AS DESCRIBED IN RECALL NOTICE P60 / NHTSA 14V-634. BUT FCA CLAIMS THAT MY VIN IS NOT INCLUDED UNDER THE RECALL. I HAD BEEN DRIVING FOR TWO HOURS AT SPEEDS OF 45-65 MPH WHEN THE BATTERY ICON CAME ON IN THE DASH. THE PASSENGER LOOKED UP WHAT THIS MEANT AND IT SAID TO STOP DRIVING IMMEDIATELY, WITHIN A COUPLE OF MINUTES WE PULLED INTO A SERVICE STATION AND THERE WAS ALREADY SMOKE COMING OUT FROM UNDERNEAT THE HOOD. LIFTED THE HOOD AND IT WAS ORIGINATING FROM THE ALTERNATOR AND IT WAS SPARKING. COULDN'T TELL IF IT WAS ALREADY BURNING OR JUST SMOKING. CONTACTED JEEP AND THEY SAID TO HAVE IT TOWED TO THE NEAREST DEALER FOR EVALUATION. AS OF TODAY THEIR ADVICE IS TO SAVE PAPERWORK "IN CASE" THE RECALL IS EXPANDED.
Electrical system, Interior lighting, Aug 15, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART FOR THE RECALL WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/18/16*LJ UPDATED 10/19/16.*JB
Electrical system, Aug 11, 2016, fire
I WAS WALKING OUT TO MY CAR AFTER LEAVING A STORE. THE CAR HAD BEEN PARKED IN THE PARKING LOT FOR NO MORE THAN 20MIN. I GOT TO MY CAR AND BEFORE I STARTED THE VEHICLE I NOTICED SMOKE COMING FROM UNDER THE HOOD. I OPENED THE HOOD AND FOUND THAT THERE WAS SMOKE COMING FROM THE ALTERNATOR AS WELL AS THE DISTINCT SMELL ASSOCIATED WITH AN ELECTRICAL FIRE. I RUSHED BACK INTO THE STORE ASKING IF THEY HAD A HOSE OR A BUCKET. THEY HAD A PARTIALLY FILLED WATER JUG THAT THEY LET ME USE. I WENT BACK OUT TO THE CAR AND NOTICED THAT THE SMOKE WAS BEGINNING TO INTENSIFY. I ALSO NOTICED THAT SPARKS WERE BEGINNING TO FLY OUT OF THE AREA. I DOUSED THE AREA IN WATER TO QUELL ANY FIRE THAT MAY HAVE BEEN PRESENT (AT THIS POINT THERE WERE NO VISIBLE FLAMES BUT PLENTY OF SMOKE). I THEN QUICKLY ACCESSED THE BATTERY LOCATED IN THE VEHICLE UNDER THE FRONT PASSENGER SEAT AND, USING A MULTI-TOOL, WAS ABLE TO DISCONNECT THE BATTERY. THE SMOKE HAD ONCE AGAIN INTENSIFIED AND I USED THE REMAINING WATER LEFT IN THE JUG. HOWEVER, THE SMOKE CONTINUED. I QUICKLY WENT BACK INTO THE STORE AND FILLED THE WATER JUG WITH MORE WATER (I NEEDED TO BE QUICK SO I ONLY PARTIALLY FILLED THE JUG, ABOUT 1/8 OF TOTAL CAPACITY). WHEN I GOT BACK TO MY CAR THE SMOKE WAS STILL INCREASING BUT AT A LESSER RATE FROM WHEN THE BATTERY WAS CONNECTED. I DOUSED THE ALTERNATOR AND AREA AROUND IT WITH ALL OF THE WATER IN THE JUG. AT THIS POINT THE SMOKE HAD STOPPED BUT THE AREA WAS STILL VERY HOT. I REFILLED THE JUG AND DOUSED THE AREA AGAIN. AFTER THE LAST WATER JUG, THE AREA WAS WARM BUT YOU COULD TOUCH IT. AT THIS POINT I CALLED AAA TO SEND A TOW TRUCK. I CONTINUED TO MONITOR THE VEHICLE UNTIL THE TOW TRUCK ARRIVED. THE SMOKE WAS GONE AND THE AREA HAD CONTINUED TO COOL. PRIOR TO THE FIRE, THERE WERE NO WARNING LIGHTS NOR ANY INDICATION WHATSOEVER THAT THERE WAS A PROBLEM WITH THE CAR.
Electrical system, Interior lighting, Aug 11, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) 15V115000 (ELECTRICAL SYSTEM). THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Interior lighting, Aug 8, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Electrical system, Interior lighting, Aug 5, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Interior lighting, Aug 5, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Interior lighting, Aug 4, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Interior lighting, Aug 4, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM) AND 15V879000 (ELECTRICAL SYSTEM , INTERIOR LIGHTING) HOWEVER, THE PARTS NEEDED TO PERFORM THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Engine, Jul 29, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, THE ENGINE FAILED WITHOUT WARNING AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO A MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Electrical system, Service brakes, Fuel/propulsion system, Jul 29, 2016
I CURRENTLY HAVE THE 2012 JEEP GRAND CHEROKEE AND OVER THE YEARS, MY VEHICLE HAS HAD A TOTAL OF (7) RECALLS. RECALLS: BRAKES, ELECTRICAL, ETC. THE MOST RECENT RECALL STATED THAT THE VEHICLE COULD STALL WITH THE RISK OF A CRASH! UPON RECEIVING MY NOTIFICATION LETTER, I MADE AN APPOINTMENT WITH THE ANTICIPATION THAT THE REPAIRS WOULD ONLY TAKE 1 ' 2 BUSINESS DAYS. UNFORTUNATELY, THE REPAIR TIME WAS APPROXIMATELY 1 WEEK THROUGH THE WEEKEND. I WOULD LIKE TO EXPRESS MY UN-SATISFACTION WITH THE SERVICE AT THE CHRYSLER GROUP LLC (CHRYSLER) AND AT THIS TIME WOULD LIKE TO ESCALATE MY CONCERN AS A COMPLAINT. I WOULD LIKE SOMEONE FROM THE CORPORATE OFFICE SUCH A MANAGER AND/OR DIRECTOR TO CONTACT ME AND EXPLAIN WHY MY ISSUE CAN'T BE RESOLVED. I WOULD ALSO LIKE TO REGISTER MY COMPLAINT WITH BBB. I HAVE ATTEMPTED TO CONTACT CHRYSLER GROUP LLC (CHRYSLER) ON MANY OCCASIONS TO RESOLVE MY ISSUE. I HAVE PURCHASED AND LEASED SEVERAL VEHICLES FROM CHRYSLER OVER THE YEARS, AND NOW I AM VERY DISAPPOINTED WITH THE RESPONSE I RECEIVED TO SETTLE MY CLAIM FOR RENTAL CAR REIMBURSEMENT.
Electrical system, Jul 26, 2016
MY JEEP HAS BEEN ON RECALL FOR OVER 7 MONTHS TO FIX THE SUN VISOR ELECTRICAL PROBLEM. I AM TOLD THEY ARE WORKING ON A PERMANENT FIX SINCE THE OTHER TWO FIXES DOES NOT WORK. THIS IS A HUGE FIRE/SAFETY ISSUE AND IT SEEMS JEEP TAKES FOREVER TO IMMEDIATELY REPAIR ANY RECALL ITEM. HERE IS A CUT A PASTE: NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION> 15V-879 RECALL DATE: FEBRUARY 11, 2016 MANUFACTURER RECALL NUMBER: R71 SUMMARY: THE SUN VISORS ON YOUR VEHICLE MAY EXPERIENCE A HIGH RESISTANCE SHORT AT THE SUN VISOR VANITY LAMP WIRING AFTER A SERVICE REPAIR TO THE SUN VISOR, HEADLINER OR WHILE GAINING ACCESS ABOVE THE HEADLINER. SAFETY RISK: THIS MAY RESULT IN AN INOPERATIVE VANITY LAMP AND/OR AN ELECTRICAL FIRE. REMEDY: A PERMANENT REMEDY FOR THIS CONDITION IS CURRENTLY UNDER DEVELOPMENT. FCA IS MAKING EVERY EFFORT TO FINALIZE A REMEDY AND OBTAIN PARTS AS QUICKLY AS POSSIBLE.
Electrical system, Engine, Jul 25, 2016, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE BATTERY WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT MENTIONED THAT ALL ELECTRICAL FUNCTIONS FAILED. IN ADDITION, A BURNING ODOR WAS PRESENT. THE VEHICLE WAS NOT ABLE TO RESTART. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND BATTERY HAD FAILED AND THE ENGINE CONTROL UNIT WAS DAMAGED BECAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14V634000( ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,400.
Electrical system, Jul 8, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DETERMINED THAT THE ALTERNATOR CAUSED THE COMPUTER SYSTEM TO FAIL AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000. ..UPDATED 08/23/16 *BF THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE RECALL REPAIR.*JS
Electrical system, Jul 5, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Jul 5, 2016, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE ALTERNATOR WARNING LIGHT ILLUMINATED, THE POWER TO THE VEHICLE DEPLETED, AND A BURNING ODOR EMITTED FROM THE FRONT OF THE VEHICLE. THE CONTACT PARKED THE VEHICLE AND OBSERVED SMOKE CONNECTED TO THE ALTERNATOR AND HEARD A SIZZLING SOUND FROM INSIDE THE ALTERNATOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.