2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints: electrical system
837 reports, newest first. Show all
Electrical system, Nov 20, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Nov 16, 2015, fire
ON 11/3/2015 AT APPROXIMATELY 5:30AM I WAS DRIVING MY 2012 JEEP GRAND CHEROKEE WHEN I BEGAN TO SMELL STRONG FUMES WHICH I SUSPECTED WAS COMING FROM MY CAR. MOMENTS LATER SMOKE BEGAN OVERWHELMING THE CAB OF THE VEHICLE. I PULLED OVER, GOT OUT AND IT WAS THEN I SAW FLAMES COMING FROM THE TOP OF MY CAR OVER THE AREA OF THE DRIVER'S SEAT. THE FIRE DEPARTMENT CAME TO PUT OUT THE FIRE. THE ROOF AND DRIVER'S SEAT WAS DAMAGED FROM THE FLAMES. INSPECTIONS BY MY AUTO INSURANCE AND JEEP CONFIRMED THE SOURCE OF THE FIRE WAS FROM WIRING LOCATED ON THE DRIVER SIDE SUN VISOR. THIS IS RELATED TO A RECALL ON THE VEHICLE WHICH I HAD ADDRESSED IN OCTOBER 2014 (PAPERWORK ATTACHED AS WELL AS PICTURES OF THE DAMAGED VEHICLE AND FIRE).
Electrical system, Nov 10, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHEN THE PUSH BUTTON START WAS PRESSED. THE CONTACT STATED THAT THE PUSH BUTTON START WOULD ALSO NOT TURN OFF THE VEHICLE. THERE WAS A DISPLAY ERROR INDICATING THAT THE IGNITION WAS STILL ON EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE CONTACT WAS WAITING FOR THE PART TO REPAIR THE VEHICLE FOR SEVERAL MONTHS. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE RECALL REPAIR WOULD BE COMPLETED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Vehicle speed control, Nov 5, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START OCCASIONALLY. IN ADDITION, WHILE ACCELERATING FROM A STOP, THE ACCELERATOR PEDAL TRAVELED TO THE FLOORBOARD. THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.
Service brakes, Hydraulic, Electrical system, Interior lighting, Service brakes, Nov 2, 2015, crash
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO BRAKE SYSTEM RECALL NOTICES. *SMD THE CONSUMER STATED SHE DID NOT KNOW ABOUT THE BRAKE RECALL. HOWEVER, BY THAT TIME, SHE HAD ALREADY HIT FOUR VEHICLES, BECAUSE SHE WAS NOT ABLE TO STOP. ALSO, TWO DAYS AFTER THE VEHICLE WAS PURCHASED, SHE WENT TO START IT, BUT IT WOULDN'T START. THE VEHICLE STALLED WHILE AT A STOP SIGN. *JB THE CONSUMER SENT IN A RECALL REGARDING THE SUN VISOR. UPDATED 03/24/16.*JB
Electrical system, Engine, Oct 30, 2015
IN THE LAST 2 DAYS, MY 2012 GRAND CHEROKEE HAS SHUT OFF WHILE DRIVING TWICE. ON 10/29/2015 EXITING THE HIGHWAY WITH MY 2 YEAR OLD DAUGHTER. THE SECOND TIME WAS THE FOLLOWING DAY 10/30/2015 WITH MY WIFE DRIVING BY HERSELF. I HAVE HAD THE VEHICLE FOR ABOUT 30 DAYS. I PURCHASED IT FROM THE DEALERSHIP. THE VEHICLE SHUT OFF. THERE WERE NO WARNING LIGHTS. THE RADIO AND LIGHTS ALL STILL WORKED. I HAD TO COAST TO THE SIDE WITH NO BRAKES, NO POWER STEERING. ONCE STOPPED I COULD PUT IT IN PARK AND START IT AGAIN WITHOUT ISSUE.
Electrical system, Oct 29, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Oct 26, 2015
WHILE TRAVELING DOWN A PAVED COUNTRY ROAD AT NIGHT, THE INDICATOR LIGHTS ON THE DASHBOARD STARTED BLINKING, THE ENGINE QUIT AND THE HEADLIGHTS WENT OUT. THE HAZARD LIGHTS WOULDN'T WORK, SO I WAS SITTING IN TOTAL DARKNESS. THE VEHICLE WOULD NOT START. I COULD'T GET IT OUT OF PARK TO MOVE IT OFF THE ROAD. THE TOW TRUCK DRIVER HAD TO DRAG THE JEEP ONTO THE BED OF THE TOW TRUCK BECAUSE THE WHEELS WOULDN'T TURN. THE SERVICE DEPT. AT THE DEALERSHIP REPLACED THE TIPM AND CORE RETURN. THEY HAD NO EXPLANATION AS TO WHY THIS OCCURRED, WHICH IS VERY UNSETTLING.
Electrical system, Oct 21, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER NUMEROUS ATTEMPTS. THE FAILURE OCCURRED WITHOUT WARNING. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V115000(ELECTRICAL SYSTEM), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 74,600.
Electrical system, Oct 21, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AND WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Electrical system, Oct 20, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 30 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 ( ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,600.
Electrical system, Oct 16, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Oct 15, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER SEVERAL ATTEMPTS. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM) AND 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000.
Electrical system, Engine, Oct 15, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT 65 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE DID NOT RESTART. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED.THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000. THE VIN WAS NOT AVAILABLE.
Electrical system, Oct 12, 2015
WITHOUT WARNING, SMOKE BEGAN COMING OUT FROM UNDER THE HOOD. WAS DRIVING ALONG ROADWAY FOR APPROX 5 MINUTES WHEN IT HAPPENED. CAR THEN DIED AND WOULD NOT TURN ON; KEYS WERE STUCK IN THE IGNITION AS WELL. DIAGNOSED AS COMPLETELY DEAD ALTERNATOR AND FRIED BATTERY. CAR ONLY HAS 30K MILES ON IT.
Electrical system, Oct 6, 2015
I WAS DRIVING ON THE HIGHWAY WHEN THE RED BATTERY LIGHT LIT UP ON MY DASHBOARD. WITHIN SECONDS OF THE BATTERY LIGHT COMING ON THE CAR'S ELECTRICAL SYSTEM COMPLETELY SHUT DOWN CAUSING THE ENGINE TO STALL. THE DIAGNOSIS FROM THE DEALER MECHANIC WAS A SHORTED ALTERNATOR WHICH CAUSED THE POWERTRAIN CONTROL MODULE (PCM) TO SHORT.
Electrical system, Oct 1, 2015
WE ARE EXPERIENCING STARTING ISSUES WITH THE TIPM MODULE NOT RECOGNIZING THE FOB. IT MAY TAKE UP TO 10 TRIES TO GET INTO THE VEHICLE AND THEN JUST AS MANY TRYING TO GET IT STARTED. IT HAS HAD THE R09 RECALL PERFORMED, BUT NOTHING HAS CHANGED. THE PROBLEM OCCURS WHEN THE VEHICLE IS STATIONARY, AND YOU TRY TO GAIN ACCESS TO THE VEHICLE.
Electrical system, Sep 30, 2015
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO NO REPLACEMENT PARTS TO COMPLETE SEVERAL RECALLS. *SMD
Electrical system, Exterior lighting, Sep 28, 2015
THIS IS THE SECOND TIME OUR HEADLIGHTS HAVE BURNED OUT. ALSO THE TAIL LIGHT. THE CAR ISN'T THAT OLD AND IS NOT DRIVEN BUT A FEW MILES A YEAR NOW WE HAVE RETIRED. THE IGNITION AT DIFFERENT TIME WILL NOT START IT WILL JUST KEEPS TURNING LIKE IT IS NOT GETTING GAS. I BROUGHT THIS TO THE ATTENTION AT THE DEALERS WHEN THE CAR WAS ONLY 35,000 MILES BUT THEY SAID WE DIDN'T HAVE OUR FOOT ON THE BRAKE TOTALLY, WELL IT STILL DOES IT AT 48,000 MILES AND WE DO HAVE OUR FOOT ON THE BRAKE; IT DOESN'T DO IT EVERYTIME, BUT IT DOES IT ALEAST ONCE OR TWICE A WEEK. WE ARE JUST SITTING IN THE CAR READY TO GO SOMEWHERE' WE REALIZE THE WARRANITY IS OUT BUT WHEN WE TOLD THEM IT WASN'T. THE FIRST HEADLIGHT WENT OUT THE FIRST 15,000 MILES. WE HAVE OWNED CARS FOR 10 YEARS AND LIGHTS HAVE NEVER GONE OUT. CAN YOU HELP US WITH THESE PROBLEMS?
Electrical system, Fuel/propulsion system, Sep 28, 2015
WE NOTIFIED SHELOR JEEP ABOUT THE DECEMBER 2014 RECALL P60 /NHTSA 14V-634 PROMPTLY, BUT THEY CONTINUE TO SAY THE PARTS ARE UNAVAILABLE. WE NOTIFIED THEM ABOUT THE APRIL 2015 RECALL R09 /NHTSA 15V-115, AND THEY SAID THE PARTS ARE ALSO NOT AVAILABLE. BOTH RECALL NOTICES STATE THE VEHICLE IS DANGEROUS --- VEHICLE SHUTDOWN OR UNDERHOOD ELECTRICAL FIRE FOR THE FIRST RECALL AND A CRASH FOR THE SECOND RECALL. JEEP IS NOT PROVIDING REPAIR PARTS IN ANYWHERE NEAR A TIMELY MANNER! THIS VEHICLE IS DANGEROUS AND MUST BE REPAIRED!
Electrical system, Sep 28, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE FCW WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE DIAGNOSIS WAS UNKNOWN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Electrical system, Sep 28, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Sep 28, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO START AFTER NUMEROUS ATTEMPTS AND THERE WAS AN EXCESSIVE VIBRATION. THE FAILURE RECURRED TWO TIMES. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE ALTERNATOR WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 91,000.
Electrical system, Sep 25, 2015
THE ALTERNATOR ON THE VEHICLE STOPPED WORKING IN MIDDLE OF DRIVING.
Electrical system, Exterior lighting, Other or unspecified, Sep 21, 2015, fire
THIS VEHICLE HAD THE RECOMMENDED RECALL REPAIR FOR THE SUN VISOR COMPLETED ON 5/19/2105. WHILE DRIVING THE AREA ABOVE THE REAR VIEW MIRROR BEGAN TO EMIT SMOKE AND WITHIN ABOUT 30 SECONDS FLAMES ERUPTED FROM THE SAME AREA. THE FLAMES QUICKLY SPREAD TOWARDS THE PASSENGER SIDE SUN VISOR AS I FRANTICALLY LOOKED FOR A SAFE PLACE TO PULL OVER. IT WAS 5:45AM ON A DARK COUNTRY ROAD WITH NO SHOULDER. I TURNED THE VEHICLE OFF, EXITED THE VEHICLE AND CALLED 911. THE FLAMES CONTINUED FOR AT LEAST ANOTHER 15 MINUTES. WHEN FIREFIGHTERS ARRIVED THEY HAD DIFFICULTY STOPPING THE BURNING THOUGH IT WAS SMALL BECAUSE THEY COULD NOT ACCESS THE BATTERY FOR THE VEHICLE (IT IS APPARENTLY LOCATED UNDER THE FRONT PASSENGER SEAT AND UNACCESSIBLE OTHER THAN FROM UNDER THE VEHICLE.) FIREFIGHTERS HAD TO COMPLETELY DISASSEMBLE THE ELECTRICAL SYSTEM TO THE SUN VISORS TO STOP THE BURNING. THEY IDENTIFIED A SCREW AND WIRE THAT WERE THE CAUSE OF THE FIRE. IT WAS NOT UNTIL I RETURNED HOME AND RESEARCHED THE RECALL THAT I DISCOVERED THAT THE SCREW AND WIRE ASSEMBLY IS THE CAUSE OF THE FIRES. THIS RECALL REPAIR OBVIOUSLY IS NOT A RESOLUTION TO THE PROBLEM. HAD THE FLAMES SPREAD TO THE DRIVER SIDE AREA I WOULD HAVE BEEN INJURED OR POSSIBLE KILLED. HAD I HAD A PASSENGER IN THE VEHICLE THEY COULD HAVE BEEN INJURED OR KILLED ALSO!!