2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints: engine
301 reports, newest first. Show all
Engine, Feb 18, 2015
THE ENGINE WOULD WANT START. REPEATEDLY ATTEMPTED TO START THE ENGINE WITH IT SEEMING TO TURN OVER BUT NOT START. I HAD TO WAIT SEVERAL MINUTES AND RETRY UNTIL THE ENGINE FINALLY DID START. THIS IS THE SECOND OCCURRENCE OF THIS SPORADIC ENGINE START ISSUE. PREVIOUSLY, I TOOK THE CAR TO A MECHANIC AND THEY WERE UNABLE TO REPRODUCE THE ENGINE START ISSUE AFTER MANY ATTEMPTS. *TR
Suspension, Electrical system, Engine, Feb 14, 2015
I HAVE HAD MULTIPLE PROBLEMS WITH MY 2012 GRAND CHEROKEE. ALL OF THE EXTERNAL LIGHTS MODULES ---HEADLIGHTS AND TAIL LIGHTS--- WENT OUT AND HAD TO BE REPLACED DUE TO AN ELECTRICAL PROBLEM THEN THE CAR SOMETIMES WOULDN'T START. THE DEALER COULDN'T REPLICATE THE PROBLEM SO TOLD ME THEY COULDN'T DO ANYTHING. FINALLY ONE TIME IT HAPPENED AT THE DEALER AND THEY FIGURED IT WAS A DEFECT IN THE KEYLESS ENTRY THAT WAS READING THE SIGNAL FROM THE KEY FOB. THEN WHEN THEY WERE INSPECTING THE CAR THEY FOUND THE REAR SHOCK WAS LEAKING. THEY ORDERED A NEW PART IN JUNE AND IT WAS FINALLY REPLACED IN OCT AS THE PART WAS ON BACK ORDER. ON A ROUTINE OIL CHANGE THE SERVICE TECH TOLD ME I NEEDED ROUTINE MAINTENANCE CHECK ( 30000 MILES) TO THE TUNE OF $1700 AND WANTED ME TO DO IT RIGHT THEN.. THE DAY AFTER THIS OIL CHANGE THE CHECK ENGINE LIGHT COMES ON. I CALLED THE DEALER. THEY SAID IT WAS PROBABLY BECAUSE I HADN'T DONE MY 30000 MILE CHECK ( THE DAY BEFORE). HE SAID IT COULD BE VARIABLE THINGS BUT PROBABLY A BAD SPARK PLUG THAT NEEDED TO BE REPLACED ( PART OF THE $1700 CHECK HE HAD WANTED ME TO DO). I SAID I HAD OTHER CARS INCLUDING A 2002 JEEP AND I HADN'T HAD TO REPLACE THE SPARK PLUGS AT 30000 MILES. THEN HE REALIZED MY 3.6 L CAR DID NOT NEED SPARK PLUGS CHANGED AT 30000 ---- ONLY THE 5.7 DID. YESTERDAY I CHECKED MY FLUIDS AND SAW THE POWER STEERING FLUID WAS WAY LOW. I CALLED THE DEALER TO SEE IF THIS WAS NORMAL. THE TECH SAID NO--- THE STEERING FLUID WAS IN A CONTAINED SYSTEM AND SHOULD NOT LOOSE FLUID. HE SAID I MUST HAVE A LEAK SOMEWHERE IN THE SYSTEM. HE SAID IT WAS VERY DANGEROUS BUT NOT COVERED UNDER WARRANTY. HE SAID THE ENGINE COULD CATCH FIRE OR I COULD LOOSE STEERING. WHY WOULDN'T THIS BE COVERED UNDER WARRANTY? IT IS DANGEROUS. THE CAR ONLY HAS 36000 MILES AND THIS LEAK SHOULD NOT HAPPEN. *TR
Electrical system, Engine, Fuel/propulsion system, Feb 10, 2015
JEEP ATTEMPTS TO START WHEN START IS PUSHED. ENGINE TURNS BUT WILL NOT START. OCCASIONALLY IT STARTS AND THEN QUICKLY SHUTS DOWN. OTHER TIMES IT STARTS AND RUNS PERFECTLY. *TR
Engine, Jan 30, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE STALLED. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE FUEL EXCHANGE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
Engine, Jan 29, 2015
THE ENGINE MALFUNCTION LIGHT CAME ON AND I TOOK IT TO THE CHRYSLER DEALERSHIP ON 1/28/2015. THE CODES THAT WERE SET SAID THE ENGINE HAD A MISFIRE AND THE LEFT HEAD WOULD HAVE TO BE REPLACED ON THE ENGINE. I LOOKED THIS UP ON THE INTERNET AND THIS IS A KNOWN PROBLEM WITH THE 3.6 LITER V-6 PENTASTAR ENGINES. IT APPEARS THAT CHRYSLER SAID THIS PROBLEM ONLY EXISTED IN HALF OF 1% OF THIS TYPE OF ENGINE. IT APPEARS THAT THE INTERNET IS FULL OF PEOPLE HAVING THIS SAME PROBLEM. I WOULD LIKE TO KNOW IF YOU ARE AWARE OF THIS PROBLEM AND EXACTLY HOW MANY ENGINES HAVE HAD THE LEFT HEAD REPLACED. *TR
Engine, Jan 24, 2015
ON MY VEHICLE DEALERS WEB SITE THERE IS NOTICE OF THE FOLLOWING RECALL. I PURCHASED THE VEHICLE USED FROM THEM. THEY HAVE NO RECORD OF THIS RECALL BEING PERFORMED. PLEASE ADVISE IF THE RECALL APPLIES TO THE SUBJECT VEHICLE AND IF YOU HAVE ANY RECORD OF IT BEING NECESSARY TO DO OR IF IT WAS DONE AT ANOTHER DEALER. THANK YOU MY 2012 JEEP GRAND CHEROKEE RECALLS MAKEMODELYEARSUMMARY OF RECALL JEEPGRAND CHEROKEE2012CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK. CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH. CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403. THIS IS CHRYSLER SAFETY RECALL NUMBER L33.OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TOHTTP://WWW.SAFERCAR.GOV . *TR
Electrical system, Engine, Fuel/propulsion system, Jan 22, 2015
VEHICLE STALLED WHILE STOPPED AT STOP LIGHT. WHEN STARTED, IDLED VERY ROUGH AND STALLED AGAIN. CAR WAS TOWED TO DEALER. DEALER INDICATED FAILURE IN FUEL PUMP RELAY. REPAIR INVOLVES DISABLING OF FUEL PUMP RELAY IN TOTALLY INTEGRATED POWER MODULE (TIPM) AND INSTALLING EXTERNAL FUEL PUMP RELAY. FAILURE ALSO RESULTED IN FAILURE OF VALVE SPRING. THE REPAIR REGARDING THE FUEL PUMP IS IDENTICAL TO THE REPAIR OUTLINED IN CHRYSLER SAFETY RECALL P54/NHTSA 14V-530, WHICH PER CHRYSLER CUSTOMER SERVICE REP IS ONLY APPLICABLE TO 2011 VEHICLES AND NOT 2012 VEHICLES. THIS FUEL PUMP FAILURE AFFECTS MORE VEHICLES THAN OUTLINED BY ORIGINAL RECALL. *TR
Electrical system, Engine, Dec 6, 2014
THE ENGINE WOULD TURN OVER, BUT IT WOULD NOT START. IT WOULD START AGAIN AFTER TEN MINUTES OR SO. IT HAS HAPPENED THREE TIMES AND BEEN TO THE DEALER TWICE. THE DEALER SAYS THEY DO NOT KNOW WHAT IS WRONG AND CAN'T FIX IT. THE INTERNET HAS INFORMATION INDICATING THAT CHRYSLER KNOWS ABOUT THE PROBLEM BUT DOES NOT HAVE THE PARTS TO FIX IT. APPARENTLY, IT COULD BE AN ISSUE WITH THE TIPM. *TR
Service brakes, Engine, Nov 24, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH ATTEMPTING TO STOP, THE BRAKES FAILED. THE ENGINE STALLED AND RESTARTED SHORTLY AFTER. THE PROBLEM RECURRED APPROXIMATELY 3 TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.
Electrical system, Vehicle speed control, Engine, Nov 22, 2014
MY 2012 JEEP GRAND CHEROKEE LAREDO HAS STALLED WHEN TURNING ON AND HAS OFTEN NOT TURNED ON. WHEN DRIVING THE VEHICLE THE CAR HAS SHUT OFF ALMOST CAUSING AN ACCIDENT.THIS HAS HAPPENED ON MANY OCCASIONS. THE CAR ACCELERATES OFTEN WHEN DRIVING THE LIGHTS, AIRBAG SYMBOLS, ETC TURN ON ERRATIC. I HAD TO REPLACE THE ALTERNATOR AND BATTERY DUE TO FAULTY TIMP WHICH JEEP HAS RECALLS ON HOWEVER NOT MY YEAR ALTHOUGH-MY CAR HAS THE SAME PROBLEMS WHICH I HAVE TO PAY FOR AND I HAVE RESEARCHED AND MANY OTHER JEEP OWNERS HAVE THE SAME ISSUES AND JEEP IS VERY AWARE AND ARE NOT TAKING RESPONSIBILITY, I FEEL UNSAFE DRIVING THIS CAR ESPECIALLY WITH MY CHILDREN, THE CAR IS UNRELIABLE AND HAVE BEEN LATE TO WORK DUE TO THE CAR STALLS AND LACK OG TURNING ON. THIS CAR HAS A MIND OF ITS OWN STARTS WHEN IT FEELS LIKE IT, SPEEDS UP ON ITS OWN, LIGHTS TURN ON OFF,TELLS U KEYS LEFT THE CAR WHEN IT HASN'T. VERY ANGRY AT JEEP I SHOULD NOT HAVE TO PAY FOR FAULTY EQUIPMENT DUE TO YOUR NEGLIGENCE! *TR
Electrical system, Engine, Nov 18, 2014
ATTEMPTED TO USE THE AUTOSTART TO WARM VEHICLE AND AFTER ONE MINUTE IT SHUT OFF. TRIED 5 TIMES TO START VEHICLE USING PUSH BUTTON, WOULD NOT START OR STOP. FINALLY LET ME START WITH KEYFOB. I CONTACTED DEALER THAT MORNING AND WAS TOLD IT IS MOST LIKELY THE TIPM BUT THEY DON'T HAVE ANY; ALSO I WAS TOLD IT IS UNSAFE TO DRIVE MY VEHICLE AND GET IT REPAIRED ASAP. LUCKILY I WAS ABLE TO LOCATE A DEALERSHIP WITH AN APPOINTMENT AND PART TO FIX IT; EVEN THOUGH THEY TOLD ME THE COMPUTER MIGHT JUST NEED AN UPDATE. VEHICLE CONTINUED TO NOT START AT RANDOM TIMES USING KEYFOB. HAVING ISSUES STARTING CAR UP TO THE TIME I DROVE IT ACROSS TOWN TO DEALERSHIP, IT WOULD NOT TURN OVER, SPUTTERED, SHOOK AND STARTED. I ALSO HAVE PARTS ON ORDER (BEEN ON ORDER SINCE 9/28/14) FOR THE ACTIVE RECALLS FOR BRAKE BOOSTER AND SUN VISOR FIRES. I ALWAYS HEAR A RUNNING SOUND AFTER THE VEHICLE HAS BEEN SHUT OFF. CHRYSLER'S CUSTOMER SERVICES DEPARTMENT IS NO HELP. I EXPRESSED MY CONCERN WITH ALL THE RECALL/SAFETY ISSUES VIA EMAIL AND WAS TOLD "SORRY TO HEAR OF YOUR CONCERNS AND DELAY IN HAVING PARTS. I REGRET THE PROBLEMS YOU ARE HAVING WITH YOUR VEHICLE. UNFORTUNATELY WE ARE UNABLE TO DIAGNOSIS YOUR VEHICLES ISSUES VIA EMAIL. WE RECOMMEND CONTACTING YOUR AUTHORIZED DEALERSHIP TO ARRANGE AN APPOINTMENT." DID THEY EVEN READ MY COMPLAINT!!! I HAVE AN APPOINTMENT TO HAVE IT FIXED BUT WHAT HAPPENS BETWEEN NOW AND THEN. WHAT HAPPENED TO THE DEPENDABLE CHRYSLER PRODUCTS? THIS IS MY 5TH IN 18 YEARS OF DRIVING AND MY LAST. HOPEFULLY I DO NOT HURT/KILL ANYONE OR MYSELF BEHIND THE WHEEL OF THIS VEHICLE. I AM SCARED TO DRIVE IT. IT IS A 2012 WITH 28K ON IT, THIS IS JUST DISGUSTING! FOR AS MUCH AS THESE JEEPS COST I EXPECT A BETTER PRODUCT AND CUSTOMER SERVICE FROM CHRYSLER. THEIR DEALERSHIPS CAN ONLY DO SO MUCH WITHOUT BACKING FROM THE MANUFACTURER. CHRYSLER NEEDS TO FIX THESE ISSUES THESE ARE SAFETY ISSUES. *TR
Power train, Electrical system, Engine, Nov 3, 2014
MY WIFE WAS DRIVING THE VEHICLE WHEN ALL OF THE SUDDEN THE ENGINE STARTED TO REV AND WOULD NOT SHIFT UP OR DOWN. SHE COULD ONLY GO MAYBE 20 MPH - PEOPLE PASSING AND HONKING ON A 4 LANE ROAD. SHE FOUND AN AREA AND PULLED OFF THE ROAD INTO A RETAIL PARKING LOT. SHE PUT THE CAR IN PARK AND THEN SHIFTED BACK INTO DRIVE AND THE ISSUE CONTINUED AS THE CAR MOVED BUT THE ENGINE REV'ED WITHOUT SHIFTING TO THE NEXT GEAR. SHE PUT THE CAR IN PARK AND CALLED THE LOCAL DEALER, WHERE SHE WAS TOLD TO CALL CHRYSLER ROAD SIDE ASSISTANCE AND HAVE IT TOWED IN. THE DEALER TOOK A LOOK AT IT THE NEXT DAY AND COULD NOT MAKE IT HAPPEN AGAIN. THEY SAID THEY RE CHIPPED IT I BELIEVE(RESET THE ELECTRONICS). THIS SAME ISSUE HAPPEN AGAIN APPROX. 30 DAYS LATER AND IT WAS TOWED IN AND THEY COULD NOT FIND ANY ISSUE. THEY SAID WE HAD TO TAKE THE VEHICLE BACK AND THERE WAS NOTHING THEY COULD DO. WE HAVE HAD THE VEHICLE TOWED TWICE NOW BOTH IN THE MORNING TAKING OUR DAUGHTER TO SCHOOL. WE CANNOT TRUST THIS VEHICLE AND ARE LOOKING AT SELLING IT. THAT IS WHAT THE DEALER SUGGESTED AS WELL. *TR
Electrical system, Engine, Oct 16, 2014
TOTAL POWER LOSS IN CABIN AND ENGINE, UNABLE TO OPEN PASSENGER DOORS FROM INSIDE. THE VEHICLE WOULD NOT START AND THERE WAS A BURNING CIRCUIT SMELL EMITTING FROM UNDER THE TIPM. AAA TRIED GIVING A JUMP BUT THE VEHICLE WOULD NOT TURN OVER EVEN THOUGH TEMPORARY ELECTRICAL POWER HAD BEEN ESTABLISHED WHILE CONNECTED TO AAA POWER SOURCE. ELECTRICAL POWER WAS LOST UPON DISCONNECT FROM AAA SOURCE. DEALERSHIP DETERMINED THAT THE PROBLEM WAS ALTERNATOR FAILURE WHICH RESULTED IN SUBSEQUENT DAMAGE TO THE VEHICLES BATTERY AND CONNECTING CABLES. DEALERSHIP ALSO DETERMINED THAT THE BURNING SMELL EMITTED FROM THE BATTERY. *TR
Electrical system, Engine, Sep 29, 2014
06/30/2014: CAR WAS CRANING SLOW. OUTCOME: BATTERY REPLACED. BRAKE BOOSTER RECALL AND REPLACED. 08/18/2014: CAR WAS TOWED IN. OUTCOME: FUEL PUMP OVERLAY WAS REPLACED. 09/15/2014: CAR WAS TOWED IN NOT STARTING. OUTCOME: BATTERY REPLACED AND NEW ALTERNATOR REPLACED. LAST INCIDENT HAPPENED ON 09/12/2014 I WAS DRIVING HOME, THE CAR PANEL STARTED FLASHING, VEHICLE SHUT OFF, AND I LOST POWER STEERING. NO CONTROL OF MY CAR. THANKFUL I WASN'T IN AN ACCIDENT. I HAD MY CHILDREN IN THE CAR. PRECIOUS CARGO. THIS IS A HUGE SAFETY ISSUE AND CONCERN. IF I WAS ON THE FREEWAY I CAN ONLY IMAGINE WHAT WOULD HAVE HAPPENED. MY CAR ONLY HAS 37K MILES ON IT. AN ALTERNATOR SHOULD NOT BE NEEDED TO BE REPLACED AT SUCH LOW MILEAGE. I CAN UNDERSTAND 100K. PLUS 2 BATTERY REPLACES NEEDED WITHIN 2 MONTHS. THIS CAR IS NOT RELIABLE NOR SAFE. *TR
Steering, Service brakes, Engine, Aug 14, 2014
ON THREE SEPARATE OCCASIONS OVER THE PAST TWO MONTHS, I HAVE EXPERIENCED AN UNANTICIPATED ENGINE STALL WHEN DECELERATING FROM HIGHWAY SPEED IN ORDER TO MAKE A TURN (BOTH RIGHT AND LEFT). IN EACH OF THESE INSTANCES, AS I WAS IN THE TURN (OR IMMEDIATELY BEFORE), THE ENGINE STALLED, LEAVING ME WITHOUT POWER-ASSISTED STEERING OR BRAKES. THIS MAKES THE VEHICLE DIFFICULT TO CONTROL, AS THE AMOUNT OF PHYSICAL FORCE NEEDED TO COMPLETE A TURN IS VERY SUBSTANTIAL. IN EACH INSTANCE, AFTER BRINGING THE VEHICLE UNDER CONTROL, I WAS ABLE TO RESTART IT BY PLACING THE SHIFT SELECTOR IN "NEUTRAL," APPLYING PRESSURE TO THE BRAKE PEDAL, AND PUSHING THE ENGINE START BUTTON. WHILE I HAVE SUFFICIENT ARM STRENGTH TO HAVE BEEN ABLE TO MAINTAIN CONTROL IN EACH OF THESE INSTANCES, IT IS, AT A MINIMUM, A SURPRISING AND UNEXPECTED EVENT TO HAVE STEERING AND BRAKE ASSIST FAIL SIMULTANEOUSLY. A SMALLER PERSON COULD EASILY LOSE CONTROL OF THE VEHICLE UNDER THESE CIRCUMSTANCES. I DO NOT KNOW WHETHER, WHEN THIS OCCURS, THE AIRBAGS ARE DISABLED, BUT THAT MAY ALSO BE A MATTER OF CONCERN. *TR
Engine, Aug 6, 2014, fire
I WANT TO LAUNCH A COMPLAINT THAT TODAY MY 2012 JEEP GRAND CHEROKEE'S ENGINE CAUGHT ON FIRE. I WAS STOPPED AT A STOP SIGN AND NOTICED MY CAR STARTED SMOKING. A POLICE OFFICER IN THE CAR BEHIND ME TOLD ME TO GET OUT OF THE CAR BECAUSE THE CAR WAS ON FIRE. THE CAR WAS TOWED TO THE JEEP DEALERSHIP AND I'M WAITING FOR THEM TO TELL ME WHAT HAPPENED. WHEN I GOT HOME I NOTICED THREE SMALL POOLS OF DRIED AND WET RED FLUID THAT MAY HAVE BEEN LEAKING FROM MY HOOD AND BE IN SOMEWAY RELATED TO THIS INCIDENT. I WOULD LIKE TO KNOW IF THERE HAS BEEN SOME TYPE OF RECALL OR COMPLAINT LINKED TO RED FLUID AND ENGINE FIRES. THANK YOU. *TR
Electrical system, Engine, Jul 2, 2014
ENGINE STARTED RUNNING ROUGHLY AND ATTEMPTED TO STALL IN TRAFFIC. CHECK ENGINE LIGHT CAME ON. I WENT TO JEEP DEALER IN GULF SHORES ALABAMA AND WAS TOLD THAT THE LEFT CYLINDER HEAD WAS DEFECTIVE. I WAS ALSO ADVISED THAT IT WAS A MANUFACTURING DEFECT THAT COULD RESULT IN CATASTROPHIC ENGINE FAILURE. IT IS A WELL KNOWN DEFECT IN THE 2012 CHEROKEES WITH THE 3.6 PENTASTAR ENGINE. IF THIS VEHICLE HAD STALLED WHILE ON AN INTERSTATE RAMP, OR A VALVE IN THE DEFECTIVE HEAD DROPPED DOWN INTO THE CYLINDER, AN ACCIDENT COULD RESULT. JEEP HAS FULL KNOWLEDGE OF THIS DEFECT BUT HAS NOT ISSUED A RECALL. THIS COULD BE AS SERIOUS AS THE GM IGNITION SWITCH ISSUE. *TR
Power train, Engine, Jun 30, 2014
THIS HAS HAPPENED 3 TIMES, THE FIRST TIME I HAD JUST GONE THROUGH THE DULLES TOLL AND AS I PAID THE TOLL AND PULLED OFF THE ENGINE DID NOT STAY IN DRIVE, IT WENT INTO 1ST OR 2ND GEAR. THE SECOND AND THIRD TIME I WAS AGAIN DRIVING ON THE BELTWAY AND THE GEAR SWITCHED FROM DRIVE TO NEUTRAL OR A LOWER GEAR. EACH TIME (3) I HAD TO PULL OVER AND STOP AND GO INTO PARK AND THEN BACK INTO DRIVE. DON'T KNOW IF IT'S AN ENGINE, GEAR OR POWER TRAIN ISSUE. ALSO ALMOST DAILY WHEN DRIVING, THE ENGINE SOUNDS LIKE IT'S PULLING/STRAINING AND NOT GOING ALL THE WAY INTO DRIVE. THIS IS HAPPENING IN THE WINTER AND SUMMER (ANY TIME OF YEAR, NOT WEATHER SPECIFIC). I ALWAYS WARM THE CAR UP BEFORE DRIVING IT. WHEN THE ENGINE IS NOT HAVING THIS ISSUE, IT DRIVES VERY SMOOTHLY. THE ISSUE HAPPENS 75% OF THE TIME (EXCEPT WHEN I TAKE IT TO THE DEALER, IT ALWAYS DRIVE SMOOTHLY WHEN THEY TAKE IT OUT). HAVE TAKEN IT TO THE DEALER AND COMPLAINED BUT THE RESPONSE HAS BEEN THAT WHEN THEY TOOK IT OUT TO TEST DRIVE IT, IT WAS FINE AND THEY WOULD HAVE TO KEEP IT AND DO SEVERAL TEST DRIVES TO SEE IF IT WILL REPLICATE THE SITUATION. BECAUSE I NEED MY VEHICLE TO GET BACK AND FORTH TO WORK EACH DAY AND THEY ARE NOT WILLING TO PAY FOR A RENTAL OR PROVIDE A LOANER, THAT ISN'T POSSIBLE. I DON'T HAVE THE FUNDS TO RENT A CAR AND PAY A CAR NOTE. I RECEIVED THE RECALL FOR THE ISSUE WITH THE BRAKES SO HOPEFULLY MY EXPERIENCE WITH THE BRAKE NEEDING TO BE PUSHED ON FIRMLY WILL GO WAY WHEN THE PART'S COME IN (HUGE BACK ORDER, ON WAITING LIST FOR PARTS). I ALSO GET THE CAR SERVICED REGULARLY (WHEN IT'S TIME) SO I KNOW THAT'S NOT THE PROBLEM. *TR
Electrical system, Engine, Jun 20, 2014
THERE HAVE BEEN FOUR INCIDENTS WHILE DRIVING MY VEHICLE AT SPEED FROM 35 TO UPWARDS OF 70 MPH, MY 2012 JEEP GRAND CHEROKEE WITHOUT WARNING POWERS OFF AND ENGINE SHUTS OFF. THE ISSUES WERE DIAGNOSED BY CRISWELL JEEP SERVICE CENTER, WHEREBY THE FIRST OCCURRENCE WAS DUE A FAULTY AND LOOSE GROUND/ THE SUBSEQUENT RE-OCCURRENCES WERE DUE TO FAILURE OF TOTALLY INTEGRATED POWER MODULE (TIPM) WHICH WAS REPLACED AT MILEAGE OF 10,811. ODDLY, ONE YEAR FOR SECOND ON JUNE 10, 2014, SAME ISSUE RECURRED. I CONTRACTED CHRYSLER TO REPORT THE DEFECT AND OPEN A FILE ON THE MATTER. THEY INSTRUCTED TO TAKE TO ANOTHER JEEP SERVICE CENTER FOR SECONDARY ASSESSMENT ON ELECTRICAL ISSUES IDENTIFIED A YEAR EARLIER. DARCARS JEEP SERVICE CENTER COULD NOT FIND NOTHING WRONG EVEN AFTER THEIR TECHNICIAN DROVE MY SUV TO HIS RESIDENCE AND ADDED 62 MILES ONTO MY VEHICLE. IN CONCLUSION, I INFORMED A"POSSIBLE OF "FIX" BUT THE SOLUTION IS UNPROVEN AND NOT SUPPORTED BY CHRYSLER. PARTS ARE ON ORDER TO INSTALL A NEW RECEIVER, ANTENNA-R AND ANTENNA-P WHICH SHOULD CURE WHAT IS DEEM AS UNIDENTIFIABLE ISSUE. *TR
Engine, May 13, 2014
BOUGHT JEEP NEW ON 12/2012. CHECK ENGINE LIGHT CAME ON LAST WEEK, TOOK IT TO AUTO PARTS STORE TO HAVE IT HOOKED UP TO COMPUTER AND IT READ CYLINDER 4 MISFIRING. CALLED JEEP DEALER AND BROUGHT IT IN FOR SERVICE, THEY CALLED AND SAID IT WAS THE CYLINDER HEAD AND WILL REPLACE. THIS MAKES ME VERY CONCERNED TO SEE SO MANY OTHERS HAVING SIMILAR PROBLEMS. WASN'T EVEN GIVEN A LOANER CAR WHILE REPAIR WAS DONE BECAUSE I DIDN'T HAVE THE EXTENDED WARRANTY. I ONLY HAVE 15,000 MILES ON CAR, SHOULDN'T NEED EXTENDED WARRANTY!! MAYBE JEEP IS TRYING TO TELL US SOMETHING. *TR
Electrical system, Engine, Fuel/propulsion system, Mar 7, 2014
I HAVE A 2012 JEEP GRAND CHEROKEE THAT WAS BOUGHT BRAND NEW IN DECEMBER 2011. IN 2013 I EXPERIENCED MY FIRST INCIDENT WHERE MY JEEP STARTED, RAN FOR 1-2 SECONDS, THEN DIED. I TRIED MULTIPLE TIMES TO RESTART IT AND COULD NOT GET IT TO RESTART. I FINALLY DECIDED TO COMPLETELY TURN OFF THE VEHICLE AND START THE IGNITION PROCESS OVER. THANKFULLY THAT SEEMED TO WORK. BETWEEN THE FIRST INCIDENT AND THE NEXT SERVICE VISIT (JANUARY 2014), THIS HAPPENED APPROXIMATELY 6-10 TIMES. I MADE THE DEALER AWARE OF THE ISSUE AND THEY NOTED IT ON THE SERVICE SHEET; HOWEVER THEY TOLD ME THEY SAW NO ERROR CODES AND COULD NOT RECREATE THE PROBLEM. THE IN FEBRUARY I HAD AN INCIDENT WHERE IT STARTED THEN STALLED, THEN THE SECURITY ALARM SOUNDED. I HAD TO REMOVE THE PUSH START AND USE THE KEY IN THE IGNITION IN ORDER TO DISENGAGE THE SECURITY SYSTEM. THEN APPROXIMATELY ONE WEEK LATER I STARTED THE JEEP TO GO TO WORK AND IT DIED AFTER RUNNING FOR 1-2 SECONDS. I RESTARTED THE IGNITION PROCESS, THIS TIME WHEN I LET GO OF THE PUSH BUTTON START THE STARTER CONTINUED TO CRANK FOR APPROXIMATELY 10 SECONDS, UNTIL I EXITED THE VEHICLE AND LOCKED THE CAR. NOW IN THE LAST TWO DAYS THE VEHICLE HAS STARTED, RAN FOR 1-2 SECONDS, THEN DIED ON THREE SEPARATE OCCASIONS. I HAVE MADE AN APPOINTMENT WITH THE DEALER AND SHARED THE ABOVE INFORMATION WITH THEM. I HAVE ADVISED THEM THAT I THINK I HAVE A BAD TIPM. I AM HOPING TO GET THIS ADDRESSED IMMEDIATELY SINCE I HAVE 33,500 MILES ON THE VEHICLE AND DO NOT WANT THIS TO BE REPLACED AFTER THE WARRANTY EXPIRES. I AM SEEING THE AVERAGE COST TO REPLACE THE TIPM AT A DEALER IS $1200-$1400. THERE ARE ENOUGH SIMILAR STORIES ABOUT THESE SORT OF ISSUES THAT JEEP/CHRYSLER SHOULD ISSUE A RECALL AND STAND BEHIND THEIR PRODUCT. *TR
Engine and engine cooling, Mar 4, 2014
I BROUGHT MY CHEROKEE INTO DEALER WHERE I PURCHASED IT FOR A CHECK ENGINE LIGHT. THE JEEP WAS LOOKED AT AND THE LEAD MECHANIC PROCEEDED TO TELL ME IT WOULD NEED A CYLINDER HEAD. I BOUGHT THIS JEEP ON 11/7/11 AND COULDN'T BELIEVE WHAT I WAS HEARING. AFTER READING MANY FORUMS AND CHRYSLER'S COMMENTS; WHICH THEY DON'T TAKE FULL RESPONSIBILITY FOR THIS CRITICAL ISSUE BY PUTTING SOME FAULT ON THE CUSTOMER. BRAND NEW VEHICLE WHICH I PAID A GOOD AMOUNT FOR AND AFTER 20,000 YOU HAVE TO RIP MY TRUCK APART AND NOW I HOPE FOR THE BEST. I FEEL THIS IS JUST A BAND AIDE TO COVER THE MAJOR PROBLEM WITH THIS 3.6-L ENGINE. TO ME NOW IT'S AS IF I BOUGHT IT USED. IF I TRY TO TRADE THE JEEP IN I'M SURE IT HAS DEPRECIATED AND THE SAME IF I WAS TO SELL TO A PRIVATE OWNER. I TRULY FEEL I WAS TAKEN ADVANTAGE OF BY CHRYSLER AND TO PAY THAT AMOUNT FOR A VEHICLE WHICH CLEARLY HAS MECHANICAL PROBLEMS, WELL TO ME, THAT IS JUST NOT ACCEPTABLE. I KNOW FIRES UNDER THE HOOD ARE BEING INVESTIGATED, I AM VERY CONCERNED ON THIS ISSUE AS WELL. I THINK MY CHEROKEE SHOULD BE WARRANTED FOR THE LIFE OF THE CHEROKEE BY CHRYSLER DUE TO THE MECHANICAL PROBLEM RETURNING AFTER ANOTHER 20,000 OR 25,000 MILES. THANK YOU FOR YOUR TIME.
Electrical system, Engine, Feb 10, 2014
2012 GRAND CHEROKEE V8 OVERLAND SUMMIT. ENGINE WON'T START AT RANDOM TIMES. ENGINE JUST CRANKS AND CRANKS BUT WON'T FIRE. LET IT SIT FOR A WHILE THEN WILL START. BEEN INTO THE DEALER 3 TIMES NOW SINCE AUGUST 2013. THEY REPLACED FUEL PUMP OVERLAY HARNESS AFTER CHECKING FOUND NO FUEL PRESSURE, AND FOUND A "STAR CASE" WITH FIX. THIS DID NOTHING AS PROBLEM STILL OCCURS MULTIPLE TIMES A WEEK. DEALER CLAIMS THEY HAVE NEVER HEARD OF THIS PROBLEM. *TR
Fuel system, Gasoline, Power train, Engine, Jan 31, 2014
THIS JEEP HAS REMOTE KEY-LESS ENTRY/ENGINE START. THE ENGINE CANNOT BE TURNED OFF UNLESS THE GEAR SHIFT IS IN PARK. IF THE THROTTLE STAYS OPEN CAUSING UNINTENDED ACCELERATION, ONE CANNOT TURN THE ENGINE OFF. THIS COULD RESULT IN ONE OR MORE DEATHS AND/OR SERIOUS INJURY! IF ONE HAD AN ACCIDENT CAUSING THE ENGINE TO REV UP DUE TO A JAMMED GAS PEDAL, HOW DO ONE TURN IT OFF? CHRYSLER CUSTOMER SERVICE WAS CONTACTED ABOUT THIS ISSUE AND THEIR RESPONSE WAS "THE CHARACTERISTIC YOU DESCRIBE, HOWEVER, IS A FUNCTION OF YOUR VEHICLE'S DESIGN AND THERE IS NOTHING THAT CAN BE DONE TO ?FIX? THE CONDITION." REFERENCE NUMBER: EMAIL CASE NUMBER: SUPPLIED UPON REQUEST. IN OTHER WORDS THEY DON'T CARE ABOUT THIS SAFETY ISSUE! I HAVE ANOTHER CAR THAT CAN HAVE THE ENGINE TURNED OFF, BUT IT IS A STANDARD TRANSMISSION. MADZA'S CAN BE TURNED OFF WHILE IN DRIVE WITH AUTOMATIC TRANSMISSIONS. THIS JEEP WAS PURCHASED IN THE USA. *TR
Engine and engine cooling, Engine, Jan 14, 2014
THIS VEHICLE HAS RECURRING STARTING ISSUES. AT ANY TIME, COLD OR WARM ENGINE THE IGNITION WOULD ENGAGE AND THE ENGINE FAILS TO START. SERVICE DEALERSHIP HAS NOT IDENTIFIED ANY SPECIFIC REASON WHY THIS OCCURS. ON JANUARY 8TH, THE SAME STARTING ISSUE OCCURRED AND THIS TIME THE ENGINE LIGHT APPEARED. THE SERVICE DEALERSHIP HAS IDENTIFIED A BAD CYLINDER HEAD. THERE RECOMMENDED REPAIRS ARE REPLACEMENT OF THE CYLINDER HEAD AND ASSOCIATED COMPONENTS. SERVICE DEALERSHIP STATED THE STARTING ISSUE IS NOT RELATED TO THE CYLINDER HEAD. THEY STATED THEY WOULD REPLACE THE FUEL PUMP IN AN EFFORT TO RESOLVE THE STARTING ISSUE. IN DISCUSSIONS WITH JEEP CUSTOMER SERVICE THEY STATED THE CYLINDER HEAD ISSUE IS RELATED TO NHTSA CAMPAIGN NUMBER: 11V487000. UPON REVIEWING THIS CAMPAIGN IT STATES THE ?ENGINE REQUIRES REPLACEMENT?. I AM NOT SATISFIED WITH A CYLINDER REPAIR AND A PROBABLE FIX OF THE STARTING ISSUE WERE THE VEHICLE MILEAGE IS ONLY 29K. I AGREE WITH NHTSA CAMPAIGN REQUIRING REPLACEMENT OF THE ENGINE. *TR