2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints: engine
301 reports, newest first. Show all
Electrical system, Exterior lighting, Engine, Jan 9, 2014
ON 11/11/13, I TOOK MY CAR IN FOR THE STATE INSPECTION AND REPORTED THE ISSUE OF THE CAR NOT STARTING / STALLING OUT TO HUFFINES JEEP IN PLANO, TX. HUFFINES DIAGNOSED THE PROBLEM AS A FAULTY TIPM. THE REPLACEMENT TIPM WAS INSTALLED ON 11/25/13. ON 11/29/13, I NOTICED THAT EVERY TIME I USE MY RIGHT BLINKER, MY FOG LIGHTS FLASH. CAR STILL DOES NOT START/STAY RUNNING AFTER STARTING AND IT HAS TAKEN UP TO 8 TRIES TO GET IT GOING. EVEN IF IT SOUNDS LIKE THE CAR STARTED, IT WILL SOMETIMES DIE AFTER RUNNING A FEW SECONDS. I'VE ALSO NOTICED THAT THE DOORS DO NOT ALWAYS LOCK WHEN I PRESS THE BUTTON ON THE DOOR HANDLE. THIS IS ALSO RELATED TO THE TIPM. ADDITIONALLY, ON 11/29/13, THE DASH LIGHT CAME ON NOTIFYING ME THAT THE KEY FOB BATTERY WAS LOW. I REPLACED THE KEY FOB BATTERY THAT DAY BUT THAT HAD NO IMPACT ON THE GREATER PROBLEMS OF THE CAR NOT STARTING AND THE FOG LIGHTS FLASHING WHEN THE RIGHT SIGNAL IS ACTIVATED. WILL BE TAKING MY JEEP BACK TO HUFFINES TOMORROW MORNING. *TR
Service brakes, Engine, Dec 26, 2013
APRIL 5, 2013, LESS THAN A YEAR (PURCHASED - 2012 JEEP GRANDE CHEROKEE LAREDO) THE CHECK ENGINE LIGHT WENT ON, TOOK VEHICLE TO SERVICE DEPARTMENT, AND INFORMED MY SERVICE PROVIDER (JEEP DEALERSHIP) THERE IS A "PROBLEM" WITH THE CYLINDER HEAD. VERY DISTURBING BECAUSE THE VEHICLE WAS PURCHASED BRAND NEW, LESS THAN 10K MILES AND ALREADY A MAJOR PART MUST BE REPLACED ON A "BRAND NEW" VEHICLE. I AM INFORMED THAT IS NOT A COMMON, AND THERE ARE SEVERAL OTHER OWNERS WITH THE SAME PROBLEM "CHECK ENGINE LIGHT ON". REPAIR TOOK MORE THAN THREE DAYS, BECAUSE THE ENTIRE ENGINE MUST BE TAKEN OUT TO REPLACE THESE TWO CYLINDERS. VERY ALARMING AND VERY CONCERNED FOR THE FUTURE OF THIS VEHICLE, WHAT ELSE COULD POSSIBLY GO WRONG NEXT? TWO MONTHS LATER, DRIVER SIDE SEAT MUST BE REPLACED DUE TO CRACKS IN THE "LEATHER". TWO MONTHS AFTER, BRAKES ARE MAKING STRANGE NOISES, ACCELERATION VERY SLOW, STALLS, MUST PRESS VERY HARD ON GAS PEDAL FOR VEHICLE TO PICK UP SPEED, VERY FRIGHTENING ESPECIALLY WHEN ENTERING THE FREEWAY. DOOR PANELS APPEARS LOOSE, THE DOORS (3) WILL NOT STAY OPEN, REQUIRES EXTRA PUSH AND HOLD BEFORE IT STAYS OPEN BY ITSELF. TO CLOSE THE DOOR I MUST LITERALLY SLAM THE DOOR, OTHERWISE NOT SHUT, VERY DISTURBING BECAUSE MY CHILDRENS SIT BACK THERE. HOPEFULLY THIS IS MY LAST ENCOUNTER THE CAMERAS (BACK) OF VEHICLE FLASH ON AND OFF, I AM VERY CONCERN ESPECIALLY WHEN THE POSITION OF THE DRIVER SEAT MAKES LOOKING BACK VERY DIFFICULT, THE CAMERA CANNOT BE FUNCTIONING INEFFICIENTLY. THE VEHICLE HAS A 3/YEAR OR 36,000 MILE WARRANTY AND WITH THE AMOUNT OF ISSUES I HAVE ENCOUNTERED I DO NOT FIND THAT TO BE SUFFICIENT OR EVEN UTTERLY APPROPRIATE. I PURCHASED A BRAND NEW VEHICLE NOT A USED. IF THERE WERE NO WARRANTIES I COULD NOT IMAGINED PAYING OUT OF POCKET THOUSANDS OF DOLLARS ON REPAIRS. *TR
Engine, Dec 12, 2013
WHILE DRIVING OUR 2012 JEEP GRAND CHEROKEE LIMITED THE VEHICLE COMPLETELY POWERS DOWN. THE ENGINE SHUTS OFF AND WE LOOSE ALL POWER TO THE VEHICLE. THIS HAS OCCURRED A NUMBER OF TIMES BOTH AT LOW AND HIGH SPEEDS. THE VEHICLE WILL RESTART AND OPERATE NORMALLY IMMEDIATELY AFTER THESE OCCURRENCES. OVER THE PAST TWO MONTHS THREE ATTEMPTS HAVE BEEN MADE TO REPAIR THE VEHICLE AND THE PROBLEM CONTINUES. JEEP BELIEVES THEY HAVE IDENTIFIED THE CAUSE OF THE PROBLEM (WIRING FROM TIPM TO FUEL PUMP) BUT I HAVE LOST ALL CONFIDENCE IN THEIR ABILITY TO ACCURATELY DIAGNOSE THE CAUSE BASED ON PAST REPAIR HISTORY. I BELIEVE THE VEHICLE TO BE A DANGER TO ME, MY FAMILY AND OTHERS ON THE ROAD. *TR
Steering, Engine and engine cooling, Dec 2, 2013
CHECK ENGINE LIGHT WENT ON AND SERVICE DEPT FOR MY DEALERSHIP SAID IT WAS THE CYLINDER HEAD. STILL WAITING FOR PART TO BE DELIVERED. THIS IS A KNOWN PROBLEM FOR CHRYSLER SINCE 2012. IN 2012, I HAD TO HAVE THE INTERMEDIATE STEERING SHAFT REPLACED. JEEP WAS PURCHASED NEW IN 2/2012. *TR
Vehicle speed control, Engine, Nov 1, 2013
I WAS DRIVING MY JEEP FROM A STOP SIGN AND IT ALL OF A SUDDEN SLOWED DOWN AND WOULD NOT ACCELERATE. THE ENGINE LIGHT COMES ON AND FORCES ME TO PULL OVER, RESTART IT AND IT RUNS FINE AFTER THAT. WELL, IT'S HAPPENED 3 TIMES AFTER THIS AND I HAVE ARRANGED A 7AM SERVICE FOR IT ON MONDAY. THE BOOK SAYS CHECK THE GAS CAP OR IT MAY BE BAD GAS, BUT I BURNED THE GAS DOWN TO 15 MILES LEFT AND FILLED IT WITH SUPER UNLEADED. NO MATTER WHAT I DO, LIKE SHIFT INTO N, REV THE ENGINE, NOTHING WORKS UNTIL I PULL OVER AND RESTART IT. *TR
Engine, Oct 14, 2013
GRAND CHEROKEE LIMITED EDITION 2012 THE COMPUTER IS IN TROUBLE AND MID FIRE TWO CYLINDER MISS FIRING THAT WAS HAPPENED DATE 12/04/12. NOW THERE IS A DIFFERENT TROUBLE AGAIN HAPPENED 10/12/13 AND THEN IT TAKES TWO MONTHS FOR THE SPARE PARTS TO COME OUT. THE PROBLEM IS IT WONT START. I DON'T WHAT GONNA BE THE NEXT. THE SERVICE WILL TAKE FOR SO LONG JUST IMAGINE 2MONTHS TIME. IM EXPECTING FOR ANOTHER TROUBLE WIT THIS. *TR
Engine, Aug 1, 2013
I BOUGHT THE VEHICLE FROM A DEALER WITH 14,500 MILES ON IT. STILL UNDER THE 3 YEAR, 36000 MILE WARRANTY. STARTED THE ENGINE ONLY TO HAVE THE CHECK ENGINE LIGHT ILLUMINATE. DROVE BYAUTOZONE AND RED THE CODE, P0304, MISFIRE ON CYLINDER 4. BROUGHT THE VEHICLE TO THE DEALER WHERE PURCHASED AND HE SENT IT TO THE JEEP DEALER FOR SERVICE. I WAS GIVEN A LONER CAR FROM THE DEALER I PURCHASED IT FROM. I RECEIVED THE VEHICLE BACK ON WED. JULY 31ST FROM MY PURCHASING DEALER AND WAS TOLD THE COMPUTER WAS FLASHED AND RE-PROGRAMMED. THURSDAY MORNING, THE DAY AFTER THE REPAIR THE CHECK ENGINE LIGHT ILLUMINATED AGAIN. CALLED THE DEALER I PURCHASED THE VEHICLE FROM AND WILL BE DROPPING OFF FRIDAY MORNING. I KNOW OF THE INHERENT ISSUES WITH THE 3.6 L PENTSTAR ENGINE CYLINDER HEADS AND WANT BOTH HEADS REPLACED. *TR
Engine, Jul 26, 2013
ENGINE LIGHT CAME ON 3 MONTHS AGO, TOOK TO DEALER SAID IT WAS NOTHING. I ASKED WHY DID IT COME ON THEY SAID IT'S JUST COMPUTERS SOME TIMES THEY HAVE TO BE RESET. ENGINE FELT LIKE IT WAS GOING TO DIE. ENGINE LIGHT CAME ON MONDAY TOOK TO SAME DEALER. THEY SAID I HAD CYLINDER MISFIRE IN THE 6TH CYLINDER AND HAD TO REPLACE IT. AFTER SEARCHING ON THE INTERNET I SEE THIS IS A PROBLEM WITH JEEP CHEROKEE 2012. WHY IS THIS NOT ON A RECALL? *TR
Electrical system, Engine, Jul 17, 2013
THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. ON 5/8/2012 THE CONTACT PUSHED THE START BUTTON ON THE VEHICLE, THE LIGHTS ON THE VEHICLE FLASHED ONCE, AND IMMEDIATELY THE VEHICLE TURNED OFF COMPLETELY. CONTACT PUSHED THE START BUTTON AGAIN, THE LIGHTS IN THE VEHICLE REMAINED OFF, AND THE ENGINE DID NOT START. THE VEHICLE BATTERY WAS COMPLETELY DEAD. CONTACT ATTEMPTED TO JUMP START THE VEHICLE IN ORDER TO DRIVE IT TO THE DEALER BUT VEHICLE STILL WOULD NOT START. SUBSEQUENTLY THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR REPAIR. DEALER DETERMINED VEHICLE HAD A BAD BATTERY. PER THE INVOICE RECEIVED FROM THE DEALER "BODY GROUND AT BATTERY WAS NOT SECURE" AND AFTER INSTALLING NEW BATTERY MECHANIC NOTICED "SPARKING AT LOWER NEGATIVE CABLE ON BODY" AND THAT HE "FOUND NUT FOR STUD LAYING IN THE BOTTOM OF THE BATTERY TRAY". MECHANIC THEN NOTED HE FIXED THE ABOVE PROBLEMS AND RE-INSTALLED THE NEW BATTERY. DEALER THEN RETURNED THE VEHICLE TO THE CONTACT. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND A CASE WAS ASSIGNED. *TR
Engine, Jul 17, 2013
THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT ON 6/24/2013 THE MALFUNCTION INDICATOR LIGHT (MIL) ILLUMINATED DRIVING APPROXIMATELY 35 MPH. THE CONTACT CALLED THE AUTHORIZED DEALER AND NOTIFIED THEM OF THE ISSUE. THE DEALER STATED THE LIGHT WAS MOST LIKELY CAUSED BY A LOOSE GAS CAP. THE DEALER INSTRUCTED THE CONTACT TO GIVE IT A COUPLE DAYS AND IT WOULD MOST LIKELY TURN OFF. THE LIGHT TURNED OFF AFTER 2 DAYS. SUBSEQUENTLY ON 7/10/2013 THE MALFUNCTION INDICATOR LIGHT ILLUMINATED AGAIN WHILE TRAVELING AT 50 MPH AND THE VEHICLE STALLED. THE CONTACT RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER THE NEXT MORNING. THE DEALER RAN A DIAGNOSTIC TEST AND INFORMED THE CONTACT THAT THE FAILURE WAS CAUSED BY CYLINDER NUMBER 2 MISFIRING IN THE HEAD OF THE ENGINE. THE DEALER REPLACED THE HEAD, VALVE, AND CYLINDER NUMBER 2 ON 7/13/2013. VEHICLE WAS PICKED UP ON 7/15/2013 AND THE NEXT DAY THE MALFUNCTION INDICATOR LIGHT ILLUMINATED AGAIN. CONTACT NOTIFIED THE DEALER OF ISSUE AND WILL BE TAKING THE VEHICLE BACK. *TR
Electrical system, Service brakes, Engine, Jun 29, 2013
THIS JEEP WAS REPLACED BECAUSE THE PRIOR JEEP WAS LEMON LAW. THE ENGINE LIGHT APPEARED AFTER ABOUT 3 WEEKS OF PURCHASE, THE CAR WAS BRAND NEW. LIKE THE LAST JEEP, IT WOULD STALL CAUSING LOSS OF POWER BRAKES AND POWER STEERING. THE ELECTRICAL SYSTEM WOULD ALSO FREEZE (NAVIGATION AND RADIO) CONSTANTLY AND WOULD NOT FIX ITSELF UNLESS THE BATTERY WAS UNPLUGGED. SHAVE JEEP IN THOUSAND OAKS, CA UPGRADED THE ENGINE AND NAVIGATION SOFTWARE, BUT PROBLEMS RESUMED SHORT AFTER. SHAVER JEEP THEN INFORMED ME THAT THEY WOULD ONLY LOOK AT THE VEHICLE IF THE ENGINE LIGHT WAS ON. THE ENGINE LIGHT WOULD GO ON AND OFF SO IT WAS HARD TO TIME IT RIGHT TO BRING IT INTO THE SHOP. BECAUSE OF THIS "RULE," SHAVER JEEP WILL NOT ACKNOWLEDGE THAT THE CAR HAS BEEN BROUGHT IN FOR REPAIR 7 TIMES. AS OF TODAY, THE CAR STALLED ON A BUSY FREEWAY AND PUT THE PASSENGERS IN DANGER. CONSTANT ENGINE CODE: CRANKSHAFT POSITION SENSOR. *TR
Engine and engine cooling, Jun 7, 2013, fire
I WAS DRIVING HOME FOR LUNCH AND SMELLED A VERY SHARP SCENT THAT BURNED MY THROAT AND EYES. I ROLLED DOWN THE WINDOWS THINKING IT WAS THE CAR IN FRONT OF MINE. I SAW WHITE SMOKE ON THE RIGHT SIDE OF MY VEHICLE AND THAN THE PASSENGER VISOR MELTED OFF THE CEILING AND FOLLOWED IT WAS A FIRE AT THE SIGHT OF THE VISOR HOLE. THE FIRE DRIPPED DOWN ONTO THE PASSENGER SEAT AND I CALLED 911 AND PULLED OVER. I RAN INSIDE AND 2 GENTLEMAN CAME OUT WITH A FIRE EXTINGUISHER AND PUT THE FIRE OUT RIGHT AS THE FIRE DEPARTMENT ARRIVED. *TR.. UPDATED 08-20-14 *BF UPDATED 08/25/2014 *JS
Power train, Engine, Jun 5, 2013
MY ISSUE WITH THE JEEP IS THAT I BELIEVE IT HAS AN DESIGN AND ENGINEERING FLAW. THIS VEHICLE HAS AN AUTOMATIC TRANSMISSION. WHEN THE SHIFT LEVER IS IN DRIVE THE LEVER IF BUMPED ACCIDENTALLY TO THE LEFT IT WILL DOWN SHIFT. THIS HAS HAPPENED TO ME ON SEVERAL OCCASIONS. I WAS TRAVELING IN EXCESS OF 65 MPH'S THE FIRST TIME IT HAPPENED AND DIDN'T REALIZE WHAT HAD CAUSED THE DOWNSHIFT. THIS IS VERY HARD ON THE TRANSMISSION AND ENGINE NOT TO SAY A MAJOR SAFETY ISSUE. I'M LEFT HANDED AND DRIVE SUCH, MANY TIMES I HAVE CAUGHT THE RIGHT SLEEVE OF MY SHIRT ON THE SHIFT LEVER AND HAVE CAUSED THE TRANSMISSION TO DOWNSHIFT . I BELIEVE THERE SHOULD BE A LEVER OR BUTTON THAT SHOULD BE DEPRESSED TO ALLOW THE DOWNSHIFT TO OCCUR. PLEASE ADDRESS THIS ISSUE. THANK YOU! *TR
Engine, May 20, 2013
CHECK ENGINE LIGHT (CEL) IS ON WITH P0300 AND P0302 CODES, EXHAUST ESCAPING #2 PISTON HEAD- CAUSING ROUGH IDLING, CEL FLASHES, AND SEVERAL STALLS WHILE IN MOTION. FOUND OUT THIS IS "COMMON" ON PENTASTAR ENGINES, AND PARTS ARE NOT READILY AVAILABLE FROM CHRYSLER TO MAKE REPAIRS, AND DEALERS LET PEOPLE DRIVE THE CAR INSTEAD OF PROVIDING ALTERNATIVE TRANSPORTATION. THEY SHOULD HAVE TO REPAIR AND REPLACE THESE HEADS THAT HAVE NOW BEEN REDESIGNED IN MORE CURRENT BUILDS. LETTING PEOPLE DRIVE CARS THAT CAN STALL IN MOTION IS DANGEROUS. NOT HAVING PARTS READILY AVAILABLE WHEN THEY ARE HAVING 300 TO 400 OF THESE FAILURES A WEEK IS RIDICULOUS. THE ATTACHED LINK SHOWS THAT CHRYSLER HAD THIS PART SHORTAGE SINCE LAST SUMMER, AND IS NOT MEETING THE DEMAND FOR REPLACEMENTS EVEN NOW. HTTP://WWW.AUTOWEEK.COM/ARTICLE/20120813/CARNEWS/120819959. *TR
Engine, Apr 15, 2013
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ENGINE WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE CYLINDER HEAD WAS CORRODED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 47,000. *TR
Service brakes, Hydraulic, Engine and engine cooling, Feb 23, 2013
THE INCIDENT OCCURRED DURING ACCELERATION UP AN ENTRANCE RAMP INCLINE FROM 30 MPH TO 50 MPH ENTERING THE HIGHWAY. WHEN ENTERING THE HIGHWAY A VEHICLE MOVED INTO MY PATH AT WHICH TIME, I QUICKLY MOVED MY FOOT FROM THE ACCELERATOR PEDAL TO THE BRAKE PEDAL TO FIND THE BRAKE PEDAL WAS HARD TO PRESS AND MY CAR DID NOT RESPOND TO ANY BRAKE PEDAL INPUT, AT THAT MOMENT. I HAD TO SWERVE TO AVOID CONTACT WITH THE OTHER VEHICLE. A VERY SHORT TIME LATER, THE BRAKES APPEARED TO FUNCTION NORMALLY AGAIN. I WAS ABLE TO RECREATE THIS CONDITION MULTIPLE TIMES AND BROUGHT MY VEHICLE IN FOR SERVICE. THEY WERE UNABLE TO RECREATE THE CONDITION INITIALLY. I RODE WITH THE TECHNICIAN AND WALKED HIM THROUGH THE STEPS TO RECREATE MY EXPERIENCE. HE CONFIRMED THE CONDITION EXISTED. THE DEALERSHIP HAS REPLACED A BRAKE BOOSTER VACUUM HOSE AND CAN STILL CREATE THE CONDITION IN MY VEHICLE "A BRAKE PEDAL THAT IS HARD TO DEPRESS AND DOES NOT SLOW/STOP THE VEHICLE IMMEDIATELY." CHRYSLER HAS STATED IT IS AWARE OF THIS CONDITION IN IT'S PENTASTAR 6 CYLINDER DUE TO LOW VACUUM BRAKE BOOST UNDER CERTAIN CONDITIONS AND DESCRIBES THE CONDITION AS A "CHARACTERISTIC" OF THE ENGINE, FURTHER EXPLAINING THE "VEHICLE IS WORKING AS INTENDED." WHILE EVERY ONE AT THE DEALERSHIP AND CHRYSLER WAS NICE THIS IS A SAFETY CONCERN THAT NEEDS TO BE REMEDIED IMMEDIATELY. NOT HAVING RESPONSIVE BRAKES UNDER ALL CONDITIONS IS NOT ACCEPTABLE, THIS IS NOT A "CHARACTERISTIC" BUT A DESIGN FLAW THAT SOMEONE NEEDS TO ADDRESS BEFORE TOO MANY UNITS ARE ON THE ROADS AND EXPERIENCE THE WRONG CONDITIONS AT THE WRONG TIME AND SOMEONE IS NOT ABLE TO SWERVE OR STOP IN TIME. I CAN'T IMAGINE THIS HAS NOT OCCURRED ALREADY. THERE IS A "CHRYSLER START CASE" WITH THIS INFORMATION IN IT.
Engine, Feb 8, 2013
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE TRAVELING 45 MPH, THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS MOVED TO THE SHOULDER. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND WAS THEN TAKEN TO THE DEALER TO BE INSPECTED. THE DEALER STATED THAT THE FAILURE WAS CAUSED BY CYLINDER NUMBER 4 MISFIRING IN THE HEAD OF THE ENGINE. THE DEALER ALSO STATED THAT THE PART WAS CURRENTLY ON BACK ORDER. THE VEHICLE WAS AWAITING REPAIRS. THE FAILURE AND CURRENT MILEAGES WERE 23,000.
Engine, Oct 8, 2012
A CHECK ENGINE LIGHT CAME ON WHILST STOPPED AT A RED LIGHT. WE TOOK IT TO AUTOZONE AND THEY PLUGGED INTO IT AND THEY DISPLAYED A MISFIRE ON 2. THIS IS THE 2ND TIME IT HAPPENED. THE FIRST TIME CHRYSLER CHANGED THE HEAD. NOW ITS IN THE SHOP FOR THE SAME ISSUE. I AM WAITING FOR THE DEALER TO GET BACK WITH ME ON WHAT CHRYSLER IS GOING TO DO. *TR
Engine, Sep 18, 2012
TL* THE CONTACT OWNS 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO RAN A DIAGNOSTIC TEST AND ADVISED THE CONTACT THAT THE HEAD CYLINDER GASKET MALFUNCTIONED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 13,150.
Power train, Electrical system, Service brakes, Engine, Aug 8, 2012
I BOUGHT MY BAND NEW 2012 JEEP GRAND CHEROKEE OVERLAND 7 MONTHS AGO - BRAND NEW FROM THE CHRYSLER JEEP DEALERSHIP AND ABOUT A MONTH AFTER I BOUGHT IT I STARTED TO NOTICE THE ACCELERATION IS NOT 100%, THE WINDOWS STOP ROLLING UP OR DOWN FOR HOURS AT A TIME AT RANDOM TIME, THE BRAKES SOMETIMES DON'T WORK ALL THE WAY, THE ENGINE JUMPS WHEN SWITCHING GEARS AND MOST RECENTLY MY CHECK ENGINE LIGHT CAME ON, THE CAR WOULD NOT ACCELERATE AND THE RPMS WOULD NOT GO PAST 1.5 EVEN WHEN FLOORING IT & THERE WERE LOUD CLICKING NOISES WITH A LOUD FAN. THIS TIME I WAS NOT ABLE TO DRIVE TO THE DEALERSHIP - I HAD TO TOW IT IN BECAUSE IT WAS NOT DRIVABLE. I HAVE TAKEN IT TO THE DEALER SHIP 3 TIMES FOR THEM TO CHECK ON THESE THINGS & EVERYTIME I TAKE IT IN THEY TELL ME THEY ARE "UNABLE TO RECREATE THE PROBLEMS" & CANNOT HELP ME. I HAVE CALLED NUMEROUS TIMES TO COMPLAIN & REPORT ISSUES AND THEY EITHER TELL ME THEY CANNOT HELP ME, THEY PUT ME ON HOLD FOR AN INFINITE AMOUNT OF TIME, I GO TO VOICEMAIL, OR NO ONE IS AVAILABLE. THEY CALLED ME TODAY, AFTER HAVING IT FOR 4 DAYS, AND TOLD ME THE CHECK ENGINE LIGHT WAS FOR A "EVAP PERG SYSTEM" SO THEY REPLACED A HOSE & UPDATED MY POWER CONTROL MODULE AS A PRECAUTION. WHEN I ASKED THEM HOW THIS HAD ANYTHING TO DO WITH MY ENGINE PROBLEMS HE COULD NOT EXPLAIN IT. WHEN I ASKED HIM WHY MY ENGINE HAS PROBLEMS HE COULD NOT EXPLAIN IT. NO ONE THERE WANTS TO HELP ME - WHAT I FEEL LIKE THEY ARE DOING IS GIVING ME EXCUSE AFTER EXCUSE IN THE BOOK, STALLING ME FOR AS LONG AS THEY CAN UNTIL MY WARRANTY RUNS OUT. I HAVE DEALT WITH 4 MANAGERS THERE - THE 1ST ONE STOPPED RETURNING MY PHONE CALLS, THE 2ND ONE TOLD ME I AM IMAGINING THINGS AND I SHOULD STOP COMPLAINING AND BE THANKFUL THAT I HAVE A NEW CAR, THE 3RD ONE POND ME OFF ONTO A 4TH ONE & THE 4TH ONE TOLD ME TO MY FACE THAT I AM A LIAR AND I AM MAKING UP STORIES SO THE SITUATION LOOKS WORSE THEN IT ACTUALLY IS. *TR
Power train, Engine, Fuel/propulsion system, Jul 23, 2012
I STARTED THE ENGINE OF MY 2012 JEEP AND AS SOON I BEGAN TRAVELING WITH THE JEEP FLUIDS POURED FROM THE MIDDLE OF THE ENGINE. I DID NOT NOTICE THIS UNTIL I STOPPED THE VEHICLE AFTER DRIVING 10 MINUTES. THE COMPUTER DID NOT SHOW ANY SIGNS OF AN ERROR OR ENGINE TROUBLE. WHEN I STOPPED THE VEHICLE AND LOOKED UNDER THE FRONT OF THE CAR I SAW A STEADY STREAM OF ORANGE LIQUID POURING FROM THE MIDDLE OF THE ENGINE. THIS FLUID WAS ENGINE COOLANT. I IMMEDIATELY HAD THE VEHICLE TOWED TO A LOCAL CHRYSLER SERVICE STATION. MY JEEP HAS BEEN WITH THE SERVICE DEPARTMENT FOR OVER TWO WEEKS NOW. THE JEEP CANNOT BE FIXED DUE THE FACT THAT CHRYSLER HAS NO SPARE PARTS. *TR
Engine, Jun 14, 2012, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT GLANCED INTO THE REAR VIEW MIRROR AND NOTICED SMOKE OUTSIDE OF THE VEHICLE. IMMEDIATELY THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD. THE CONTACT EXITED THE VEHICLE WHEN SUDDENLY, MASSIVE FLAMES ERUPTED FROM UNDER THE HOOD. A FIRE REPORT WAS FILED OF THE INCIDENT. THE FIRE INSPECTOR INFORMED THE CONTACT THAT THE FIRE ORIGINATED FROM THE ENGINE AREA. THE VEHICLE WAS COMPLETELY DESTROYED AND TOWED TO AN AUTHORIZED DEALER FOR FURTHER INVESTIGATION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35. UPDATED 7/19/12 *CN UPDATED 07/23/12
Engine, May 21, 2012, fire
BACKING OUR BOAT INTO DRIVEWAY, CAR HAD BEEN RUNNING ABOUT 20 MINUTES AND ENGINE UNDER HOOD STARTED SMOKING, FLUID THEN DRIPPED TO DRIVEWAY AND CAUGHT FIRE, EXTENDED INTO FULL ENGINE COMPARTMENT ENGINE ENTIRELY DESTROYED. *TT ...UPDATED 07/19/12 *BF CHRYSLER AGREED TO REPLACE THE VEHICLE UNDER WARRANTY. UPDATED 07/19/12
Engine and engine cooling, Apr 3, 2012
TURNED ONTO STATE HIGHWAY WHEN ENGINE BEGAN TO MAKE SEIZURE NOISE AND TEMPERATURE MOVED TOWARD H WITH SHAKING AND LOST POWER FROM ENGINE. I PUT ON EMERGENCY BLINKERS, REMOVED FOOT FROM ACCELERATOR, TAPPED BRAKES, WITH NOISE CONTINUING, WHILE ATTEMPTING TO ACCELERATE AGAIN WITH NO POWER OCCURRING. I DRIFTED SLOWING DOWN THE HIGHWAY A FEW HUNDRED FEET, TURNED ONTO A SIDE ROAD, WITH VIOLENT ENGINE SEIZURE NOISE CONTINUING AND TURNED OFF VEHICLE. VEHICLE RESTARTED WITHOUT A PROBLEM. I GOT VEHICLE TOWED TO DEALER TO BE CHECKED SINCE I PURCHASED THE VEHICLE ONLY TWO WEEKS PRIOR. I HIGHLY SUSPECT ENGINE DEBRIS CAUSED THIS VERY DANGEROUS INCIDENT. I THOUGHT AN EXPLOSION OF THE VEHICLE WOULD OCCUR AND A CRASH FROM APPROACHING VEHICLES. I WILL NOT TAKE DELIVERY OF THE VEHICLE IN INCIDENT AND REQUESTED OUT OF CONTRACT. *TR
Engine and engine cooling, Structure, Feb 20, 2012
WE PURCHASED A NEW JEEP GRAND CHEROKEE WITH 5 MILES ON IT. UPON LEAVING THE DEALERSHIP THE ENGINE BEGAN MAKING A STRANGE NOISE. WE BROUGHT THE CAR BACK TO THE DEALER AND THE MECHANIC TOLD US TO LEAVE THE CAR. IT'S 5 DAYS LATER AND ALL WE KNOW SO FAR IS THAT THEY HAVE REMOVED THE FRONT END OF THE TRANSMISSION AND THEY ARE STILL WORKING ON IT. WE DON'T HAVE THE CAR. ADDITIONALLY, THE FRONT DRIVER'S SIDE DOOR WAS NOT FLUSH WITH THE BODY OF THE CAR. WE ASKED THEM TO LOOK AT THE DOOR TO SEE IF IT WAS NOT INSTALLED PROPERLY. THEY OFFERED TO HAVE THE BODY SHOP BEND THE DOOR. *TR