2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints: fuel/propulsion system
216 reports, newest first. Show all
Service brakes, Fuel/propulsion system, Mar 26, 2021
I'VE BEEN WAITING WELL OVER A YEAR, NAMES ON A 'LIST' AT VARIOUS DEALERSHIPS FOR BOTH RECALLS, SPECIFICALLY THE FUEL PUMP. MANUFACTURER RECALL NUMBERV62 NHTSA RECALL NUMBER19V-813
Fuel/propulsion system, Mar 16, 2021
FOR 2 YEARS I'VE BEEN GETTING RECALL NOTICES TO REPLACE A FAILING FUEL PUMP RELAY FOR OUR JEEP. EVERY TIME I SCHEDULE AN APPOINTMENT TO ADDRESS THE RECALL I'M TOLD THAT THE PART IS NOT AVAILABLE. WHILE DRIVING THE VEHICLE WILL RANDOMLY STALL OUT AND WILL NEED TO BE RESTARTED. THIS SITUATION POSES A SAFETY ISSUE AND COULD LEAD TO AN ACCIDENT WHICH COULD BE POTENTIALLY FATAL. CHRYSLER CORPORATION NEEDS TO BE ACCOUNTABLE FOR THIS AND TAKE ALL NECESSARY STEPS TO INSURE THE SAFETY OF ITS VEHICLES AND ITS OCCUPANTS. (RECALL RELATED INCIDENT) TS
Fuel/propulsion system, Feb 17, 2021, crash
TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 35-40 MPH, THE VEHICLE STALLED AND THE STEERING WHEEL SEIZED WHILE GOING OVER A SPEED BUMP AND HIT A TREE. THE FRONT DRIVER'S AND PASSENGER AIR BAGS DEPLOYED. THE CONTACT SUFFERED INJURIES TO HIS LOWER BACK AND HEAD. MEDICAL ATTENTION WAS RECEIVED AS THE CONTACT WAS TRANSPORTED BY AMBULANCE. A POLICE REPORT WAS FILED. THE CONTACT WAS UNAWARE IF THE VEHICLE WAS TOWED OR NOT. THE DEALER HILL KELLY DODGE (6171 PENSACOLA BLVD, PENSACOLA, FL 32505) WAS NOTIFIED A DAY PRIOR TO THE COLLISION ABOUT SEVERAL WARNING LIGHTS THAT ILLUMINATED (CHECK ENGINE, SERVICE 4-WHEEL DRIVE, TRACTION CONTROL) AND SCHEDULED AN UPCOMING APPOINTMENT TO GET THE VEHICLE DIAGNOSED AS WELL AS THE RECALL REPAIR FOR NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 145,000.
Electrical system, Other or unspecified, Fuel/propulsion system, Feb 11, 2021
I WAS DRIVING ON A CITY STREET WHEN THE VEHICLE LOST ACCERLATION. NO CHECK ENGINE LIGHT. I STEPPED ON GAS IT WOULDN'T ACCERLAT. I THEN PULLED THE VEHICLE OVER TO SIDE OF STREET. PUT IT IN PARK AND THEN TURN IT OFF. THEN I RESTARTED THE VEHICLE AND A LIGHTING BOLT CAME ON DASH. I COULDN'T GAIN SPEED, THE ONLY THING MY VEHICLE DID WAS ROLL IN DRIVE NOT SPEED AT ALL.
Fuel/propulsion system, Feb 1, 2021
FEB 27, 2015 A RECALL WAS ISSUED FOR "IN THE AFFECTED VEHICLES, THE FUEL PUMP RELAY INSIDE THE TOTALLY INTEGRATED POWER MODULE (TIPM-7) MAY FAIL, CAUSING THE VEHICLE TO STALL WITHOUT WARNING". I HAVE BEEN TRYING TO GET MY CAR FIXED SINCE THE RECALL CAME OUT AND CAN NOT GET IT DONE. I HAVE BEEN TOLD OVER AND OVER AND OVER THEY DO NOT HAVE TO PART AND TO CALL BACK. REALLY COMING UP ON 6 YEARS NOW AND JEEP CAN NOT GET THE PART TO FIX MY CAR. WHAT AM I SUPPOSED TO DO TO GET IT FIXED?
Electrical system, Engine, Fuel/propulsion system, Jan 29, 2021
I TOOK MY JEEP TO HAVE FUEL PUMP RELAY AND ALTERNATOR RECALLS SERVICED AT NAPLETON JEEP IN KISSIMMEE FL AND THE CAR BROKE DOWN A FEW DAYS AFTER BEING SERVICED, HAD THE CAR TOWED TO THE DEALERSHIP WHERE THEY CHARGED ME $189 TO SAY IT WAS THE STARTER THAT WAS BAD AND QUOTED ME $800, I FELT PUT OFF AND GOT THE CAR TOWED TO A DIFF PRIVATE OWNED SHOP FOR A SECOND OPINION, THE MECHANIC DID A FULL DIAGNOSIS AND PROVIDED PROOF THAT THE STARTER IS GOOD AND ITS THE ALTERNATOR, STATED THAT THE DEALERSHIP NOT ONLY INSTALLED IMPROPERLY BUT THAT THE PART IS FAULTY,. GROUND WIRE WAS NOT CONNECTED TO THE ENGINE AND THEREFORE IT COULDN'T BE STARTED ALTERNATOR CHARGE WIRE INSTALLED IN AN INCORRECT POSITION AND TUGGING ON HARNESS AND PROTECTIVE COVER CAN'T BE PLACED OVER POWER WIRE ALTERNATOR NOT CHARGING AND GETTING EXTREMELY HOT, ALL OF WHICH SHOULD BE COVERED UNDER WARRANTY, SO I WENT BACK TO THE DEALERSHIP AND ASKED FOR THE SERVICE MANAGER, OSCAR, WHO TOLD ME HE WOULD NOT ONLY NOT REFUND ANY MONEY FOR THE MIS DIAGNOSIS BUT HE WOULD ALSO CHARGE ME FOR ANY FURTHER REPAIRS EVEN THO THE PART THAT WAS INSTALLED TWO WEEKS AGO IS THE ONE THAT HAS AND ISSUE AND SHOULD ONE STILL UNDER THE SAME WARRANTY. THEN I WAS HARASSED BY SERVICE MANAGER WHO THREATENED VIOLENCE ON MY FAMILY OVER THE PHONE. THE JEEP NOW EVEN ONCE REPAIRED COULD HAVE SO MANY ISSUES ARISE AS WELL BECAUSE OF THE NEGLIGENCE THIS DEALERSHIP HAS SHOWN, THE HAVE UNDERQUALIFIED AND UNSUPERVISED TECHNICIANS DOING JOBS THEY ARE NOT READY TO BE DOING ALONE. NOW I WORRY FOR MY SAFETY AND LONGEVITY OF MY VEHICLE. THE DEALERSHIP ALSO LEFT THE CAR RUNNING THE ENTIRE TIME THEY HAD IT. SO MY BATTERY WAS SHOT AND IT IS BRAND NEW. I HAVE ALL RECEIPTS AND DOCUMENTS AS WELL JUST YOUR WEBSITE ISN'T ALLOWING TO UPLOAD THEM ALL SO I INCLUDED A PHOTO TO SHOW HOW NEGLIGENT THIS DEALERSHIP WAS.
Fuel/propulsion system, Jan 22, 2021
THERE HAS BEEN A FUEL PUMP RELAY RECALL FOR TWO YEARS, FINALLY COME OUT WITH A REPAIR AND NOW THERE AREN'T ENOUGH PARTS. THIS IS A SERIOUS RECALL AND NEEDS TO BE ADDRESSED ASAP.
Fuel/propulsion system, Jan 20, 2021
STARTED THE VEHICLE TO GO PICK LUNCH UP. DROVE 1/2 MILE TO RESTAURANT. PULLED INTO PARKING SPOT WHEN THE VEHICLE BEGAN TO SHUDDER. PUT THE VEHICLE IN PARK WHEN IT BEGAN TO STALL AND THE ENGINE LIGHT CAME ON. MULTIPLE CALLS MADE TO DEALERSHIP TO HAVE THE RECALL FIXED. THEY HAVE GIVEN EXCUSE AFTER EXCUSE ABOUT NOT BEING ABLE TO FIX IT. NO OPTIONS WERE GIVEN TO HELP REMEDY THE ISSUE. THE VEHICLE IS NOT SAFE TO DRIVE.
Electrical system, Other or unspecified, Fuel/propulsion system, Jan 8, 2021
4X4 SERIVICE ON MY 2012 JEEP GRAND CHEROKEE TURNS ON ALL THE TIME AND I'M WORRIED IT WON'T RIDE THE SAME IN THE RAIN WHEN IT HAS TO RUN WITH ALL 4 WHEELS AND IT'S JUST RUNNING WITH 2 WHILE DRIVING I'M REALLY CONCERN
Steering, Service brakes, Fuel/propulsion system, Dec 7, 2020
I HAVE BEEN HAVING MY CAR RANDOMLY SHUT OFF WHILE IN DRIVE FOR OVER A YEAR. I'M SCARED OF DRIVING MY OWN CAR. IT HAS HAPPENED TO ME WELL OVER 25 TIMES. I'VE ASKED THE CONNECTICUT DEALERSHIPS (WETMORE'S AND NORTHWEST HILLS) ABOUT THIS MULTIPLE TIMES AND AS OF TODAY THEY SAY THERE IS NO FIX AND THEY CAN'T DO ANYTHING BECAUSE THERE IS NO FIX FOR THE RECALL. IT HAPPENS WHEN I'M DRIVING AND BRAKING AND TURNING LEFT, SUCH AS TURNING LEFT OFF A RAMP OR GOING DOWN A HILL AND SLOWING TO TURN LEFT OR SLOWING ON A BIG HILL AT A STOP LIGHT. THE CAR COMPLETELY STOPS. THE BRAKES STOP WORKING AND POWER STEERING IS LOST. THEN I HAVE TO PUT IT IN PARK AND WHEN I PRESS START IT RESTARTS. BUT THIS IS DANGEROUS. I ALSO HAVE A SPECIAL WARRANTY I PAID FOR AND BECAUSE THERE IS A RECALL THE DEALERSHIP SAID MY WARRANTY THAT I PAID $4K FOR IS USELESS BECAUSE OF THE RECALL. DOES SOMEONE HAVE TO DIE FOR THIS TO MATTER?
Fuel/propulsion system, Dec 7, 2020
I HAVE BEEN CONTACTING GARBER AUTO MALL JEEP DEALER SINCE APRIL 23, AND I AM ALWAYS TOLD NO PARTS ARE AVAILABLE FOR MY FUEL PUMP RELAY SAFETY RECALL.
Suspension, Electrical system, Fuel/propulsion system, Dec 7, 2020
RADIO NOT WORKING AT ALL SOMETIMES OR DELAYED. VOLUME NOT WORKING OR DELAYED BACK UP CAMERA NOT WORKING OR DELAYED AIR SUSPENSION NOT WORKING AT ALL.
Electrical system, Other or unspecified, Fuel/propulsion system, Dec 1, 2020
NHTSA RECALL NUMBER 19V-813 RECALL DATE: NOVEMBER 14, 2019 REPAIR PARTS ARE STILL NOT AVAILABLE AFTER ONE YEAR. VEHICLE HAS EXPERIENCED STALL WHILE DRIVING AND NOW DOES NOT START. DEALERSHIP OFFERED TO TOW VEHICLE TO DEALERSHIP BUT NO ESTIMATE ON TIME FOR REPAIR. RECALL R09 WAS PREVIOUSLY COMPLETED.
Electrical system, Engine, Fuel/propulsion system, Nov 30, 2020
THE LATEST INCIDENT HAPPENED SUNDAY 11/29/20. PRIOR TO THIS, THE EVENT HAS HAPPENED AT LEAST 4 OTHER TIMES. WHILE DRIVING AT HIGHWAY SPEED 55-70 AND SLOWLY COMING DOWN TO A STOP ON A RAMP OR TURNING THE VEHICLE WHILE DECREASING SPEED, THE ENGINE WILL STOP RUNNING. NO VISUAL OR AUDITORY WARNINGS HAPPEN, YOU'RE ONLY AWARE WHEN YOU FEEL THE POWER STEERING HAS GONE AWAY, AND THE TACHOMETER READS ZERO RPM. I HAVE BEEN ABLE TO SAFELY PULL OFF AND STOP IN EACH EVENT, THE VEHICLE NEEDS TO BE CYCLED OFF AND THEN RESTARTED. THE SAFETY CONCERN IS THIS EVENT COULD HAPPEN INTO LEFT TURN ACROSS ONCOMING TRAFFIC WITH NO ABILITY TO ACCELERATE OUT OF HARMS WAY.
Electrical system, Fuel/propulsion system, Nov 30, 2020
DUE TO THE SAFETY RECALL V62 I'VE EXPERIENCED MULTIPLE INCIDENTS OF MY 2012 GRAND CHEROKEE STALLING WHILE DRIVING. WITHIN 6 MONTHS I'VE HAD THE RELAY SENSORS REPLACED TWICE (NO CHARGE) AND A NEW FUEL PUMP, $1,200 OUT OF POCKET AND MY JEEP STILL STALLED. THIS IS NOW THE 4TH TIME MY JEEP IS SITTING AT THE DEALERSHIP WITH NO FIX AND FCA WILL NOT REIMBURSE ME FOR A RENTAL. MY CASE MANAGER FROM FCA SAID I AM OUT OF WARRANTY, SINCE WHEN DOES A SAFETY RECALL FALL UNDER A WARRANTY? SO EITHER I DRIVE AN ACCIDENT WAITING TO HAPPEN OR CONTINUE TO PAY FOR A RENTAL SO THAT I CAN GET BACK AND FORTH TO WORK. THIS IS UNACCEPTABLE THAT FCA STILL DOES NOT HAVE A FIX FOR THIS AND NOW INSTEAD OF A CAR PAYMENT I'M PAYING TWICE AS MUCH FOR A RENTAL.
Fuel/propulsion system, Nov 24, 2020
I'VE HAD A RECALL ON MY TRUCK FOR OVER A YEAR ON THE FUEL PUMP RELAY SWITCH. I'VE BEEN CALLING ABOUT MY RECALL NUMEROUS OF TIMES & PINEBELT JEEP & CHRYSLER IN LAKEWOOD NJ CONTINUES TO TELL ME THE PARTS ARE NOT AVAILABLE YET BUT ARE NOT ATTEMPTING TO TRY & DO SOMETHING ELSE IN THE MEANTIME!!! THEY CONTINUE TO TREAT ME AS IF I'M AN IDIOT! I PURCHASED THE CAR FROM THERE OVER 4 YRS AGO & THEY ARE NOT TREATING ME AS A VALUED CUSTOMER!!!! I'VE ASKED NUMEROUS OF TIMES FOR A LOANER BECAUSE MY TRUCK IS NOT STARTING NOW & I'M A NURSE SO I NEED TO GET TO WORK!!! I HAVE NO OTHER WAY OF GETTING TO WORK BUT WITH MY TRUCK! I'VE HAD TO PAY FOR LYFT DRIVER TO TAKE ME AT TIMES WHICH COST AN ARM & A LEG ALL BECAUSE I CAN'T GET NO COOPERATION WITH PINEBELT! I FINALLY GOT AN APPT FOR NOVEMBER 27,2020 BUT NOW THEY'RE TELLING ME THAT I HAVE TO PAY FIR A TOW & PAY FOR THE DIAGNOSTIC IF MY TRUCK DOES NOT START!!! LIKE HOW THE HECK IS THAT MY FAULT???!!! MY TRUCK IS NOT STARTING BECAUSE OF THIS RECALL!!!!! I'VE BEEN SOOOOO FRUSTRATED WITH THESE PEOPLE FOR OVER A YEAR BUT THEY CAN NOT GIVE ME A SIMPLE SOLUTION OR HELP ME AS A VALUED CUSTOMER!!! I'VE NEVER SEEN ANYTHING LIKE THIS!! IT'S TRULY SAD! I'M STILL PAYING FOR A TRUCK THAT I CAN'T USE ALL THE TIME BECAUSE I NEVER KNOW WHEN IT'S GOING TO START OR BREAK DOWN ON ME!!! I NEED A RESOLUTION ASAP!!! WHAT ELSE CAN I DO??!!! PLEASE SOMEONE HELP ME!!
Fuel/propulsion system, Nov 22, 2020
VEHICLE STRUGGLES TO START.
Fuel/propulsion system, Nov 4, 2020
VEHICLE STALLS WHILE IN MOTION. ALL ELECTRICAL CONTINUES TO OPERATE, ENGINE SHUTS DOWN WITH NO WARNING. LIKELY RELATED TO NHTSA RECALL 19V-813. ALWAYS OCCURS WITHIN ~10 MINUTES OF START. THIS RECALL WAS PUBLISHED 12 MONTHS AGO (ON TOP OF A PREVIOUS RECALL FOR SAME ISSUE). MANUFACTURER STILL DOES NOT HAVE A FIX "NO PARTS AVAILABLE". THIS ISSUE IS GOING TO KILL SOMEONE, IF IT HAS NOT ALREADY.
Fuel/propulsion system, Oct 26, 2020
THE CAR WILL START THEN THE POWER TO THE FUEL PUMP CUTS OUT. THEN THE CAR WILL NOT START FOR MORE THAN 5 MINUTES. IT IS RECALL 19V-813 THAT WAS IDENTIFIED A YEAR AGO AND IT IS THE FIX TO A FIX OF THE ORIGINAL PROBLEM.
Fuel/propulsion system, Oct 26, 2020
CAR DIED FROM LACK OF FUEL HAS A RECALL FOR THIS #V-62 OVER ONE YEAR OLD AND NO PARTS ARE AVAILABLE TO FIX ISSUE
Engine, Fuel/propulsion system, Oct 19, 2020
MY WIFE WAS STRANDED WHEN THE ENGINE STOPPED AND WILL NOT RESTART. MECHANIC MADE US AWARE HE CANNOT FIX AS THIS IS AN ISSUE UNDER AN OPEN RECALL FOR THE VEHICLE SINCE NOVEMBER 2019. I CALLED A JEEP SERVICE CENTER WHO SAID THEY CANNOT APPLY THE RECALL WORK BECAUSE JEEP/FIAT HAVEN'T MADE THE PARTS AVAILABLE. MEANTIME WE NOW HAVE A JEEP WE STILL HAVE TO PAY FOR EVEN THOUGH IT CANNOT BE DRIVEN. THIS RECALL CAME OUT A YEAR AGO AND I AM TOLD ANOTHER YEAR COULD PASS BEFORE JEEP MAKES PARTS AVAILABLE TO SERVICE CENTERS. WHAT IN THE MEANTIME ARE IMPACTED JEEP OWNERS SUPPOSED TO DO, KEEP PAYING FOR VEHICLES THAT CANNOT BE DRIVEN? TWO YEARS BEING WITHOUT A VEHICLE IS COMPLETELY UNACCEPTABLE. (RECALL RELATED INCIDENT) TS WE HAD SHUT OFF THE ENGINE TO REFUEL AND THE ENGINE WOULD NOT RESTART, STRANDING US. OUR MECHANIC RULED OUT BAD GAS AND INDICATED THE TIPM HAS MALFUNCTIONED. RECALL 19V-813 ADDRESSES IT (JEEP'S RECALL FOR IT IS V62) BUT APPEARS ANOTHER YEAR WILL PASS BEFORE THE RECALL CAN BE DONE. THAT'S A YEAR AFTER THE RECALL WAS ANNOUNCED. AGAIN, UNACCEPTABLE.
Engine, Fuel/propulsion system, Oct 7, 2020
MY 2012JEEP GRAND CHEROKEE WILL STALL AS I'M COMING TO A STOP. IT DOESN'T ALERT WITH ANY CODES WHEN THIS HAPPENS. IT IS NOW DOING THIS ON A DAILY BASIS. THE BODY SHOP INFORMED ME THAT A PART IS STILL NOT AVAILABLE FOR THIS ISSUE. IT STALLED TRINING ONTO A ON-RAMP, WHILE I WAS IN A ROUNDABOUT, AS I APPROACHED A STOP SIGN. IT IS HAPPENING AT DECELERATION. NO CODE IS SENT ANY TIME IT STALLS. THE MUSIC IS TILL PLAYING, ALL LIGHTS ARE STILL ON. I KNOW IT HAS STALLED BECAUSE THE POWER STEERING IS OUT AND ENGINE IS OFF. I PUT THE CAR IN NEUTRAL PRESS THE BREAK AND STARTED BUTTON TO MAKE IT GO AGAIN. TOTALLY NOT SAFE WHILE IN A ROUNDABOUT LET ALONE ANYTIME.
Fuel/propulsion system, Sep 29, 2020
SAFETY RECALL V62 THE FUEL PUMP RELAY CAN FAIL AND THE ENGINE WILL STALL WHILE DRIVING. THE PART TO REPAIR THIS PROBLEM HAS BEEN UNAVAILABLE SINCE NOVEMBER 2019. THIS PROBLEM CAN CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING. THIS IS A PROBLEM WHICH MAKES THE VEHICLE UNUSABLE AND THERE IS NO SENSE OF URGENCY IN GETTING A REPLACEMENT PART TO FIX IT.
Fuel/propulsion system, Sep 28, 2020
NOV 14,2019, RECALL V62 [19V-813] WAS ANNOUNCED. IT IS 11 MONTHS LATER, WITH STILL NO REMEDY FROM THE MANUFACTURER, WHICH IS RIDICULOUS AS IT COULD "FUEL PUMP RELAY FAILURE CAN RESULT IN A STALL CONDITION IF THE VEHICLE IS RUNNING OR A NO-START CONDITION IF NOT RUNNING. - A VEHICLE STALL WHILE DRIVING CAN CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING."... WHEN WILL THE MANUFACTURER COMPLETE THE RECALL BEFORE PEOPLE GET HURT OR WORSE...?
Fuel/propulsion system, Sep 27, 2020
THIS VEHICLE HAS A CURRENT SAFETY RECALL FOR THE FUEL PUMP RELAY. I'M SENDING THIS COMPLIANT BECAME I STRONGLY BELIEVE BASED ON INTERACTIONS WITH OUR LOCAL DEALERSHIP THAT FIAT CHRYSLER IS PURPOSELY DELAYING REPAIRS TO SAVE MONEY. WE HAVE BEEN WAITING FOR A YEAR FOR PARTS AND THE CURRENT STATUS IS UNKNOWN WHEN OR IF IT WILL BE REPAIRED AND THIS VEHICLE IS SEVERELY AFFECTED IN STARTING BY THE FAULTY RELAY AND TIPM MODEL THAT IT'S INSTALLED ONE. THIS PROBLEM WAS COVERED UNDER A PREVIOUS RECALL THAT FAILED TO FIX IT. AFTER THIS MANY YEARS, THE FACT CHRYSLER CAN'T PROVIDE A HARD DATE FOR THE REPAIRS LEADS ME TO BELIEVE THEY AREN'T GONG TO. THE DEALERSHIP BLAMES COVID SUPPLY CHAIN ISSUE ON EVERYTHING, BUT THIS WAS ONGOING LONG BEFORE COVID.