2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints: fuel/propulsion system
216 reports, newest first. Show all
Electrical system, Fuel/propulsion system, Sep 18, 2020
THERE IS A CURRENT RECALL ON MY JEEP, I WAS NOTIFIED OF OCTOBER OF 2019. IT IS NOW SEPTEMBER OF 2020, AND THERE IS NO RESOLUTION FOR THIS RECALL. MY TRUCK HAS HAD TROUBLE STARTING SEVERAL OCCASIONS. MANY OF THOSE TIMES I WAS LEFT STRANDED. IT EVENTUALLY WILL START AGAIN, SO FAR, BUT ONE DAY IT WILL NOT AND IT IS DUE TO THIS RECALL. THE TIPM NEEDS REPLACING AND IT IS A VERY EXPENSIVE JOB. (RECALL RELATED INCIDENT) TS
Fuel/propulsion system, Sep 16, 2020
THIS RECALL HAS BEEN GOING ON A LONG TIME WITH NO REMEDY FOR IT....MY FAMILY SAFETY WHY IS IT NOT MADE AVAILABLE YET.... SINCE IT CAN CAUSE A MAJOR ACCIDENT
Fuel/propulsion system, Sep 11, 2020
CHRYSLER HAS FAILED TO PROVIDE A SAFETY RECALL REMEDY IN A TIMELY FASHION AND SHOULD BE REQUIRED TO PROVIDE A REMEDY NOW! THEY RECALLED THE FUEL PUMP RELAY (19V-813 OR V62) ON NOVEMBER 19, 2019 AND HAVE YET TO OFFER A REMEDY. THEY INSTALLED AN EXTERNAL RELY ON MY VEHICLE SEVERAL YEARS AGO DURING THE FIRST RECALL AND THIS EXTERNAL RELAY HAS ALREADY FAILED ONCE LEAVING ME STRANDED IN A BUSY INTERSECTION. THIS DEFECTIVE PART PRESENTS A SERIOUS SAFETY HAZARD AND CHRYSLER SHOULD BE FORCED TO PROVIDE AN ACCEPTABLE REMEDY IN A TIMELY FASHION. OWNERS HAVE NOW BEEN WAITING FOR OVER TEN MONTHS FROM THE ORIGINAL RECALL AND HAVE RECEIVED NO FURTHER COMMUNICATION FROM CHRYSLER.
Electrical system, Fuel/propulsion system, Sep 9, 2020
MY JEEP GRAND CHEROKEE OCCASIONALLY WON'T START. IT HAS TO STAND FOR A FEW MINUTES AND THEN STARTS. THIS HAPPENED ONCE OR TWICE A MONTH. THE DEALER STATED THAT THERE WAS A RECALL V62. (FUEL PUMP RELAY). I HAVE HAD THE RELAY REPLACED 3 TIMES, BUT NOT THE ORIGINAL AS SEEMINGLY IT IS NOT YET AVAILABLE. THE CAR HAS NEVER STALLED OR ACTED STRANGELY ONCE GOING. THE AGENT HAS FITTED ANOTHER RELAY, BUT NOW SAYS THAT THEY HAVE TO INSTALL A WCM, ELV AND KEYS. A DIAGNOSTIC WAS DONE AND SHOWED UP SOME ERRORS AFTER PUTTING IN THE LAST RELAY. WHEN WILL THE CORRECT RELAYS BE MANUFACTURED, AS I DO NOT WANT TO GO TO GREAT EXPENSE REPLACING OTHER PARTS IF IT IS STILL A RELAY ISSUE?
Electrical system, Engine, Fuel/propulsion system, Sep 4, 2020
2012 JEEP GRAND CHEROKEE. IN REGARDS TO FUEL PUMP RELAY SAFETY RECALL NHTSA RECALL #19V-813 & MANUFACTURER RECALL #V62. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. JEEP HAS EXPERIENCED SHUT-OFF WHILE DRIVING ON FREEWAY BUT NOBODY INJURED. BROUGHT VEHICLE TO DEALER AND THEY REPLACED FUEL RELAY AGAIN BUT WAS INFORMED THAT THERE IS STILL NO PART OR FIX FROM MANUFACTUER.
Electrical system, Engine, Fuel/propulsion system, Sep 3, 2020
I WAS PASSING A SLOW MOVING TRUCK ON A 2 LANE HIGHWAY WHEN MY JEEP LOST POWER FOR SEVERAL SECONDS. I CAME VERY CLOSE TO A HEAD ON COLLISION. THE JEEP HAS HAD A NO START PROBLEM SINCE I PURCHASED IT 5 YEARS AGO. IT HAS BEEN IN DEALERSHIP SERVICE DEPARTMENTS MULTIPLE TIMES FOR THE ISSUE WITH NO RESOLUTION WHEN STILL UNDER WARRANTY. ALL ONLINE RESEARCH POINTS TO A DEFECTIVE TIPM AND THERE ARE RELATED RECALLS. THE CURRENT OPEN SAFETY RECALL IS NUMBER V62 WITH FCA FOR THE FUEL PUMP RELAY WHICH IS PART OF THE TIPM. THE LOSS OF POWER IS ONE ISSUE THAT CAN BE CAUSED BY THE FAULTY TIPM, AS WELL AS THE NO START PROBLEM MY JEEP HAS HAD THE ENTIRE TIME I'VE OWNED IT. I CONTACTED FCA RECALL ASSISTANCE CENTER AND OPENED A CASE, INFORMING THEM THAT I ALMOST HAD A HEAD ON COLLISION DUE TO THEIR DEFECTIVE PRODUCT WITH AN OPEN RECALL. THEY TOLD ME THERE WAS NOTHING THEY COULD DO BUT NOTIFY ME WHEN A FIX WAS AVAILABLE. THIS RECALL WAS ISSUE ALMOST A YEAR AGO AND INVOLVES LIFE SAFETY. I HAVE NO CHOICE BUT TO CONTINUE DRIVING A VEHICLE THAT ALMOST KILLED ME 2 DAYS AGO BECAUSE FCA REFUSES TO FIX A DEFECTIVE PART FOR SEVERAL YEARS.
Electrical system, Fuel/propulsion system, Aug 31, 2020
VEHICLE SHUTS OFF AFTER STARTING, TICKING FROM ENGINE AT RANDOM SPEEDS, RUNS ROUGH AT RANDOM SPEEDS DURING DIFFERENT TIMES. I TOOK IT TO MY DEALER BECAUSE OF THIS AND THEY SAID THAT IT SOUNDS LIKE THE FUEL PUMP RELAY IS FAILING AND CAN CAUSE ME TO CRASH/STOP IN THE MIDDLE OF THE ROAD SUDDENLY AND THAT THERES BEEN A RECALL FOR THIS FOR ALMOST A YEAR BUT THEY CANT HELP ME OR FIX MY CAR BECAUSE THERES NO PARTS. I AM NOW AFRAID TO DRIVE AT ALL
Fuel/propulsion system, Aug 12, 2020
V62 FUEL PUMP RELAY RECALL WAS ISSUED IN NOVEMBER, 2019. RECALL STATED FAILURE OF V62 COULD CAUSE THE3 VEHICLE ENGINE TO STOP WORKING. IT IS NOW TEN MONTHS LATER, AND FCA STILL DOES NOT HAVE THE REMEDY.
Engine, Fuel/propulsion system, Aug 9, 2020
JEEP SENT A RECALL NOTICE WITHOUT HAVING A SOLUTION ON HAND. IT HAS BEEN 10 MONTHS SINCE THE RECALL. FUEL PUMP RELAY FAILURE CAN CAUSE MAJOR ACCIDENTS. MY VEHICLE HAS HAD CHECK ENGINE LIGHT SPONTANEOUSLY COME ON. I TOOK IT TO JEEP DEALERSHIP FOR A FIX AND THEY REFUSE TO DO ANYTHING ABOUT IT. I HAVE A SMALL CHILD IN THE SUV MOST OF THE TIME AND I AM CONCERNED FOR THE SAFETY OF THE CHILD. JEEP IS NOT WILLING TO WORK WITH ME ON A SOLUTION TO EITHER FIX THE VEHICLE OR SUPPLY A TEMPORARY REPLACEMENT UNTIL MY VEHICLE IS FIXED. PLEASE HELP!
Fuel/propulsion system, Jul 27, 2020
MY CAR CONTINUES TO HAVE INTERMITTENT ISSUES WITH START. BUT I AM MOST CONCERNED ABOUT THE POTENTIAL FOR THE JEEP TO STALL AND CRASH WHILE THE IN DRIVING. I AM RISKING THE LIVES AND THE LIFE OF FAMILY AND FRIENDS EACH TIME I DRIVE THIS JEEP. THIS FULE PUMP RELAY SWITCH RECALL (V62) (NHTSA 19V-813) WAS ISSUED BACK IN NOVEMBER 2019. MY COMMUNICATIONS WITH KOONS CHRYSLER IN TYSONS CORNER VIRGINIA AND MOPAR HAVE NOT PRODUCED POSITIVE RESULT. THEY WILL NOT PROVIDE WITH A DATE FOR RESOLUTION. THIS IS MY ONLY TRANSPORTATION, SO I HAVE NO OTHER OPTIONS FOR TRANSPORTATION. I PRAY EACH TIME I DRIVE THIS VEHICLE THAT ME, AND MY PASSENGERS MAKE IT TO AND FROM OUR DESTINATIONS SAFELY. PLEASE HELP ME
Electrical system, Other or unspecified, Fuel/propulsion system, Jul 22, 2020
I HAVE HAD SEVERE ELECTRICAL PROBLEMS WITH THIS CAR. THE CAR RANDOMLY SHUTS DOWN WHILE I AM DRIVING WHICH PUTS ME AND MY FAMILY IN VERY DANGEROUS SITUATIONS. IT LOOKS LIKE THERE IS A RECALL INTENDED TO ADDRESS THIS ISSUE BUT IT SOUNDS LIKE THEY DO NOT HAVE A SOLUTION YET. THE ISSUE IS GETTING WORSE AND WORSE AND I AM NOT IN A POSITION TO BUY A NEW CAR RIGHT NOW. WHAT DO I DO? (RECALL RELATED INCIDENT) TS
Fuel/propulsion system, Jul 16, 2020
ON NOVEMBER 21, 2019 MOPAR ISSUED A FUEL PUMP RECALL FOR MY VEHICLE. I WAS HAVING ISSUES WITH MY FUEL PUMP RELAY AND THEY REPLACED IT WITH THE DEFECTIVE MODEL PART BECAUSE THERE HAS NOT BEEN A REMEDY TO THE RECALL ISSUED. I AM EXPERIENCING ISSUES WITH THE FUEL PUMP AGAIN. A DEFECTIVE FUEL PUMP IS A BIG SAFETY CONCERN. AS A CONSUMER I NEED AN UPDATE AS WHEN AN EFFECTIVE REMEDY WILL BE AVAILABLE, FOR THE SAFETY AND RESALE VALUE OF MY VEHICLE. (RECALL RELATED INCIDENT) TS ALSO, IT WOULD BE GREAT TO KNOW WHAT SORT OF TIME FRAME MANUFACTURERS ARE EXPECTED TO RELEASE A REMEDY FOR A RECALLED PART AFTER ISSUING THE NOTICE.
Electrical system, Fuel/propulsion system, Jul 14, 2020
THE CAR DOES NOT ACCELERATE AT TIMES WHEN DRIVING AND CAR HAS A PROBLEM STARTING. THEY DON'T HAVE THE PART YET.
Fuel/propulsion system, Jul 14, 2020
THEY SENT ME A LETTER BACK IN JANUARY 2020 THAT MY FUEL PUMP RELAY NEEDED TO BE REPLACED AND IT IS JULY 14TH 2020 AND IT'S STILL NOT AVAILABLE TO BE REPLACED
Fuel/propulsion system, Jul 11, 2020
I RECEIVED SAFETY RECALL #19V-813 IN FEBRUARY OF THIS YEAR. THE RECALL WARNS OF AN ENGINE STALL WITHOUT ANY WARNING. WE LIVE IN A REMOTE AREA AND CANNOT RISK DRIVING THE VEHICLE. WE HAVE NOT BEEN ABLE TO USE THE CAR FOR OVER FOUR MONTHS. I HAVE CALLED CHRYSLER MULTIPLE TIMES BUT THERE IS STILL NO REMEDY. THIS DELAY IS INTOLERABLE.
Fuel/propulsion system, Jun 24, 2020
MY 2012 JEEP GRAND CHEROKEE SRT8 IS HAVING FUEL PUMP PROBLEMS, IT IS STALLING WHILE RUNNING AND STUTTERING WHEN PRESSING THE GAS, MORE SPECIFICALLY HAPPENS WHILE MERGING ON HIGHWAY AND ACCELERATING. I TOOK IT TO THE DEALERSHIP AND THEY NOTIFIED ME OF THERE BEING A RECALL ON THE PUMP AND THERE ISN'T A FIX FOR IT. ALSO NOTIFIED ME THAT I CAN NOT REGISTER OR SELL THE VEHICLE WITH THIS PROBLEM. *TR
Fuel/propulsion system, Apr 13, 2020
FAILED TO START UNLESS YOU TRIED SEVERAL TIMES, IT IS A KNOWN PROBLEM AND THE FIX DID NOT LAST, AS I HAVE HAD IT DONE TWICE AND IT IS DOING IT AGAIN. THE DEALER TOLD ME THEY HAVE NOT MADE A WORKABLE FIX FOR IT. IT, HOWEVER HAS ALWAYS BEEN PARKED WHEN THIS HAPPENS THEY SAID IT COULD STALL WHILE DRIVING.
Engine, Fuel/propulsion system, Apr 8, 2020
VEHICLE STALLS UPON IGNITION. IT WILL SOMETIMES NOT START AGAIN FOR A MINUTE OR TWO. THE START PROBLEMS ARE WORSENING AS TIME PASSES. VEHICLE IS STATIONARY WHEN THIS PROBLEM OCCURS.
Fuel/propulsion system, Mar 27, 2020
THE ENGINE WILL OCCASIONALLY CRANK AND CRANK BUT NOT TURN OVER. IT WILL EVEN CONTINUE TO CRANK EVEN AFTER LETTING GO OF THE START BUTTON. MULTIPLE ATTEMPTS TO START CAR ARE NOT SUCCESSFUL. ON SEVERAL OCCASIONS IT WILL START THE NEXT DAY , HOWEVER THIS MEANS WE CAN NOT DRIVE THE VEHICLE DUE TO THIS PROBLEM. CAN'T AFFORD TO DRIVE SOMEWHERE AND HAVE TO GET A RIDE BACK HOME, WHICH I HAVE ALREADY DONE SEVERAL TIMES. THE JEEP DEALER FIXED THIS PROBLEM ON JAN 11, 2020, AND ON INVOICE THEY STATED ' THE AUTHORIZED REPAIR OF FUEL PUMP RELAY WIRING KIT IS COMPLETED AND NOW STARTING AS IT SHOULD'. THEY INFORMED ME THAT THEY DID NOT HAVE THE RECALL PART AS MANUFACTURER HAS NOT YET SUPPLIED IT, SO THE DEALER RECOMMENDED A 'FIX AROUND' WHICH I AGREED TO IN THE ABSENCE OF THE RECALL PART. THE PROBLEM PERSISTS SO I RETURNED THE CAR TO THE DEALER TO MAKE SURE THAT THE PROBLEM ISN'T SOMETHING OTHER THAN THE RECALL ITEM.
Vehicle speed control, Fuel/propulsion system, Mar 24, 2020
THERE'S A EECALL FOR THE FUEL PUMP, THAT MAY CAUSE MY JEEP TO STOP ALL OF A SUDDEN WHEN DRIVING IT. THE RECALL HAS YET TO HAVE AN ANSWER AS TO WHEN IT WILL GET FIXED. I DON'T WANT MY CAR TO STALL AS UM DRIVING AND CAUSE AN ACCIDENT, THE SAFETY OF MY CHILDREN IS AT RISK. NEED THIS TO BE FIXED ASAP.
Fuel/propulsion system, Mar 20, 2020
ACCORDING TO YOUR WEBSITE, A SAFETY RECALL IN REGARDS TO THE FUEL PUMP RELAY POSSIBLY FAILING CAUSING A STALL, WAS ISSUED ON NOV. 14, 2019, (RECALL #19V813). IT HAS BEEN OVER 4 MONTHS SINCE THE RECALL WAS ISSUED AND AS OF TODAY 03/20/2020, THE STATUS REMAINS "INCOMPLETE, REMEDY NOT AVAILABLE". I THINK CHRYSLER (FCA US LLC) HAS HAD AMPLE TIME TO REMEDY THIS SITUATION AND HAS FAILED TO DO SO.THE POSSIBILITY THAT MY CAR MAY STALL WHILE DRIVING IS A VERY UNSETTLING FEELING AND IT SEEMS THAT THIS MATTER HAS BEEN PLACED IN A LOW PRIORITY STATUS BY THE MANUFACTURER.
Electrical system, Fuel/propulsion system, Mar 17, 2020
VEHICLE WOULD NOT START. VEHICLE WAS TOWED TO DEALERSHIP AND FUEL PUMP RELAY WAS IDENTIFIED AS THE CAUSE OF THE PROBLEM, RECALL EXISTS AND THE FUEL PUMP RELAY WAS REPLACED. HOWEVER, FUEL PUMP RELAY CAUSED THE BATTERY TO DRAIN ALSO NECESSITATING REPLACEMENT. FCA/MOPAR ONLY AUTHORIZED REIMBURSEMENT OF THE FUEL PUMP RELAY AND NOT FOR THE BATTERY EVEN THOUGH IT WAS DIRECTLY RELATED AND THE DEALERSHIP TECHNICIAN STATED THE SAME. SPOKE WITH MULTIPLE REPS FROM FCA WHO COULD NOT PROVIDE ANY ASSISTANCE. AN OIL CHANGE AND SYSTEMS DIAGNOSTIC TEST WAS PERFORMED ON THE VEHICLE JUST BEFORE THE FUEL PUMP FAILURE AND NO ISSUES WITH THE BATTERY WERE IDENTIFIED. I WAS TOLD THE BATTERY COULD NOT BE REPLACED BECAUSE I TRIED TO START THE VEHICLE...WHICH SEEMS INCREDULOUS TO ME AS THAT IS WHAT MOST PEOPLE DO WHEN THEY LEAVE FOR WORK. HOW WAS I SUPPOSED TO KNOW THE FUEL PUMP RELAY NEEDED TO BE REPLACED UNLESS I TRIED TO START THE VEHICLE AND IT WOULDN'T TURN OVER?
Fuel/propulsion system, Mar 9, 2020
THE RECALL IS 8 YEARS OLD AND NO REMEDY AS OF YET WITH UNCERTAINTY OF WHEN OR HOW THIS MAY CAUSE MY VEHICLE TO BE HAZARDOUS TO MY LIFE OR OTHER MOTORISTS IS OF GRAVE CONCERN . I CONSIDER THIS RECALL TO BE OF SERIOUS CONCERN FOR MY SAFETY AS WELL AS OTHER MOTORISTS!I FIND IT UNSATISFACTORY AND NEGLIGENT AND UNACCEPTABLE NOT TO HAVE A REMEDY FOR THE RECALL AS OF YET . I DEMAND REMEDY OR COMPENSATION AS MY LEGAL RIGHT .
Electrical system, Fuel/propulsion system, Mar 4, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED VEHICLE FAILED TO START AND WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP RELAY CEASED IN THE OPEN POSITION. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 123,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. (RECALL RELATED INCIDENT) TS
Engine, Fuel/propulsion system, Mar 3, 2020
VEHICLE HAS NO DIAGNOSTIC CODES SHOWING UP BUT HAS STALLED ON US SEVERAL TIMES ALMOST CAUSING ACCIDENT TWICE NOW. ALSO PULSATES AT SPEEDS AROUND 45 AND AGAIN AT 60MPH. SINCE THE LAST STALL IT NOW HAS A VERY ROUGH IDLE. WE HAVE CALLED DEALERSHIP ABOUT RECALL AND THEY STATE YES THERE IS ONE BUT THEY DO NOT HAVE A FIX. ARE WE SUPPOSED TO JUST KEEP DRIVING WITH THESE SAFETY ISSUES ? VEHICLE WILL STALL WHILE AFTER DRIVING COMING TO A STOP AT LIGHT. WE LOSE STEERING ABILITY AND BRAKING. WE ARE USUALLY GOING STRAIGHT AND ON CITY STREET OR COMING OFF FREEWAY