2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints: fuel/propulsion system
216 reports, newest first. Show all
Fuel/propulsion system, Feb 26, 2020
THE VEHICLE DOES NOT START AT TIMES, IT ALSO HAS STARTED JUST DYING ON THE ROAD. IN NOVEMBER 2019, WE RECEIVED A RECALL NOTICE ON OUR JEEP OWNER PORTAL. THERE IS A FUEL PUMP RELAY FAILURE. SINCE THEN, WE HAVE REGULARLY CALLED THE DEALERSHIP AND A REMEDY IS STILL NOT AVAILABLE. THIS IS BECOMING A HUGE SAFETY CONCERN FOR OUR FAMILY AS THE VEHICLE IS NOW DYING IN TRAFFIC. WHEN I HAVE MY FOOT ON THE GAS, I CAN FEEL THE VEHICLE IS NOT RECEIVING GAS. SOMETIMES IT DIES ENTIRELY AND OTHER TIMES IT PUTTERS AND JOLTS BACK TO LIFE. THIS HAPPENS SEVERAL TIMES A WEEK. I JUST GOT OFF THE PHONE WITH THE DEALERSHIP AGAIN AND THEY SAID NO REMEDY IS AVAILABLE. I DESCRIBED WHAT IS GOING ON WITH THE VEHICLE AND THEY STATED THAT SOUNDS LIKE THE RECALL CAUSING THE ISSUES. TODAY I WAS ALMOST HIT BY A SEMI TRUCK BECAUSE THE JEEP DIED IN TRAFFIC.
Fuel/propulsion system, Feb 19, 2020
MY 18 YEAR OLD SON WAS DRIVING HIS 2012 JEEP GRAND CHEROKEE OVERLAND ON A BRIDGE AT NIGHT WHEN IT ALL OF A SUDDEN THE CAR STALLED!!! THE BATTERY LIGHT FLASHED, LOTS OF OTHER LIGHTS FLASHED, THEN ALL POWER SHUT OFF! HE COULD NOT STEER, NO LIGHTS WERE WORKING, NOTHING! THANK GOD HE WAS ABLE TO STOP IN-BETWEEN LANES IN A SMALL AREA WHERE CARS WERE NOT TRAVELING. HE CALLED 911 AND THEY SLOWED TRAFFIC DOWN AND AFTER DIFFICULTY GETTING CAR INTO NEUTRAL, HE WAS TOWED OFF THE ROAD. I IMMEDIATELY CONTACTED CHRYSLER CORP AND LEARNED OF A RECALL OF THE FUEL PUMP RELAY WHICH WHEN DEFECTIVE COULD CAUSE EXACTLY WHAT HAPPENED TO MY SON TO HAPPEN. WE WERE INVITED TO TAKE VEHICLE INTO MIKE STEAD CHRYSLER JEEP IN RICHMOND, CA FOR THEM TO INSTALL A NEW FUEL PUMP RELAY AS INSTRUCTED BY CHRYSLER CORPORATION (FCA). THE DEALERSHIP REFUSED TO INSTALL THE PART, ASKING ME TO PAY A $199 DIAGNOSTIC FEE AND CLAIMING THAT OUR VEHICLE HAD OTHER PROBLEMS THAT HAD TO BE FIXED BEFORE THEY COULD EVEN CHECK THE RECALLED PART. I AM VERY DISSATISFIED AND HORRIFIED THAT THEY NOW WANT TO CHARGE ME $50/DAY STORAGE BECAUSE I REFUSE TO PAY FOR WORK WHEN I WAS PROMISED THAT THEY WOULD REPLACE THE RECALLED PART. WE NEED HELP! I BELIEVE ALL THESE VEHICLES ARE A COMPLETE DANGER AND SADLY, THE NEW PART HASN'T BEEN MANUFACTURED YET. I AM APPALLED THAT SUCH A LARGE CORPORATION KNOWINGLY IS ALLOWING VEHICLES TO OPERATE WHEN SUCH A DANGER IS POSSIBLE. MY SON COULD HAVE BEEN KILLED! I WOULD LIKE FOR THESE VEHICLES TO BE RECALLED UNTIL THE NEW PART IS MANUFACTURED. THE NEXT PERSON MAY NOT BE SO LUCKY! (RECALL RELATED INCIDENT) TS
Fuel/propulsion system, Feb 12, 2020
ITS SOMETHING WITH THE FUEL PUMP AND IT MAKE THE CAR DONT START I TOOK IT TO THE DEALER BEFORE THEY HAD IT FOR TWO MONTHS THEN GAVE IT BACK AND SAID THEY DID A TEMPORARY FIX THAT SHOULD WORK TILL THEY GET THE RECALL PART. I HAVENT HAD MY CAR BACK FOR 3 WEEKS YET AND IT ACTING UP AGAIN. WHAT IS THE WINDOW THAT THEY HAVE TO FIX YOUR CAR I MEAN I STILL PAY CARNOTE AND FULL COVERAGE INSURANCE (RECALL RELATED INCIDENT) TS
Engine, Fuel/propulsion system, Feb 11, 2020
EVERY ONCE IN A WHILE I GO GET GAS TO FILL MY CAR UP AND WHEN I'M DONE I GO TO START THE THE JEEP UP IT STARTS UP THEN CUTS BACK OFF LIKE 2-3 TIMES!
Fuel/propulsion system, Feb 6, 2020
VEHICLE HAS HAD STARTING PROBLEMS AND STALLING PROBLEMS ON NUMEROUS OCCASIONS SINCE DECEMBER 2019. I BELIEVE THESE ARE RELATED TO THE RECALL ISSUED ON THIS VEHICLE LAST DECEMBER 2019. COMPLAINT IS THE CHRYSLER CORPORATION IS UNWILLING TO MAKE A TEMPORARY FIX AS PROMISED UNTIL THE "VEHICLE IS TOTALLY DEAD." STALLING ON THE HIGHWAY IN THE MIDDLE OF RUSH HOUR IS A SAFETY ISSUE/HAZARD. MOST RECENT INCIDENT: SUNDAY-2-2-2020, VEHICLE WOULD NOT START FOR FIVE HOURS.
Engine, Fuel/propulsion system, Jan 26, 2020
ENGINE STALLED WHILE IN MOTION ON US HIGHWAY 101 ON 11/7/19; FORTUNATELY NO CRASH OCCURRED. WE TOOK INTO MECHANIC AT JEEP SANTA MARIA; THEY HAD IT ALL WEEK FROM 11/8/19 TO 11/15/19 AND SAID IT WAS FINE. IT APPEARS THIS WAS CAUSED BY A FAULTY PART THAT WAS INSTALLED PURSUANT TO A PREVIOUS RECALL THAT FCA HAS BEEN INVESTIGATING SINCE 2018. WE ARE ANXIOUS TO HAVE THIS OPEN NHTSA CAMPAIGN NUMBER:19V813000 RESOLVED ASAP.
Fuel system, Other, Electrical system, Fuel/propulsion system, Jan 23, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE FUEL PUMP BECAME INOPERABLE DUE TO SILICONE CONTAMINATION. THE CONTACT STATED THAT THE VEHICLE WAS INOPERABLE. STEVENS CREEK CHRYSLER JEEP DODGE RAM LOCATED AT 4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129 (408) 248-1800, WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE PART TO FIX THE VEHICLE WAS ON BACK ORDER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. *BF*JB
Other or unspecified, Fuel/propulsion system, Jan 22, 2020
I HAVE HAD A PROBLEM WITH MY CAR STALLING RANDOMLY SINCE THE DAY I BOUGHT IT BRAND NEW OFF THE LOT. I HAVE BEEN COMPLAINING TO THE DEALERSHIP FOR 8 YEARS NOW AND THEY HAVE NEVER ONCE OFFERED TO FIX IT. THEY KEPT TELLING ME NOTHING WAS WRONG WITH MY CAR. THE LAST TIME I TOOK MY CAR IN FOR RANDOMLY STALLING (WHILE ON THE FREEWAY), MY WARRENTY HAS JUST EXPIRED AND THEN THEY TOLD ME I HAD TO REPLACE MY ENTIRE FUEL PUMP SYSTEM. NOW A FEW WEEKS AGO I RECEIVED A RECALL ABOUT MY FUEL PUMP SYSTEM SAYING DO NOT DRIVE YOUR VEHICLE BEAUCSE ITS UNSAFE. THE MANUFACTURE HAS TOLD ME THEY WILL NOT SUPPLY ME WITH A RENTAL CAR, PUBLIC TRANSPORTATION PASS NOR WILL THEY REIMBURSE ME FOR RIDESHARE SERVICES. I HAVE HAD NOTHING BE PROBLEM AFTER PROBLEM WITH THIS CAR I BOUGHT BRAND NEW OFF THE LOT. NOW THEY ARE TELLING ME NOT TO DRIVE IT UNTIL ITS FIXED BUT CANT TELL ME WHEN THEY CAN FIX IT. THIS IS ABSURD. MY DASH BOARD IN MY CAR ALSO WAS DEFECTIVE (THE LEATHER COVERING IT SHRUNK AND PEELED UP). THE MANUFACTURE TOLD ME IT WAS "COSMETIC" AND THEY WOULD NOT COVER IT SO AFTER YEARS OF COMPLAINING, I FINALLY JUST PAID FOR A WHOLE NEW DASH BOARD MYSELF OUT OF MY OWN POCKET. NOW THEY JUST SENT ME A RECALL FOR THIS PART AND I'VE ALREADY PAID FOR IT. HOW CAN YOU HELP? (RECALL RELATED INCIDENT) TS
Fuel/propulsion system, Jan 15, 2020
STARTER OR GAS PUMP IT DOESNT WORK PROPERLY
Vehicle speed control, Engine, Fuel/propulsion system, Jan 7, 2020
MY GRAND CHEROKEE HAS STALLED SEVERAL DOZEN TIMES OVER THE PAST FEW YEARS AND THE DEALER CAN'T FIX IT. THE CAR STALLS WHEN SLOWING TO A STOP OR TURNING THROUGH AN INTERSECTION BUT WE CAN'T DUPLICATE THE PROBLEM AT THE SERVICE CENTER. THE DEALER KEPT THE CAR FOR NEARLY A MONTH TRYING TO DUPLICATE THE PROBLEM BUT COULD NOT, BUT I HAVE KEPT RECORDS OVER THE PAST YEAR OF ALL STALLS AND THE CONDITIONS AND THE ONLY CONDITION THAT REMAINS CONSTANT IS THAT I AM QUICKLY BRAKING FROM 40 MPH OR FASTER OR I AM BRAKING WHILE TURNING. INITIALLY IT ONLY OCCURRED WHILE TURNING LEFT, BUT NOW IT OCCURS WHILE TURNING RIGHT AND WHILE BRAKING QUICKLY WHILE GOING STRAIGHT. I HAVE BEEN IN SEVERAL NEAR MISSES DUE TO LOSING POWER STEERING AND BRAKES AND I AM TO THE POINT TO WHERE I CAN'T ALLOW ANYONE BUT ME TO DRIVE THE CAR DUE TO THE SAFETY FACTOR. TWICE I ALMOST HIT A CAR WHILE TURNING AND ONCE A BIG RIG ALMOST HIT ME IN THE SIDE AS THE CAR STALLED MID-INTERSECTION OF A SIX LANE HIGHWAY. THE CAR IS STILL UNDER CHRYSLER'S WARRANTY, AND AS NOTED, THE DEALER HAS TRIED TO FIX THE PROBLEM, BUT HAS FAILED TIME AFTER TIME. THE PROBLEM HAS OCCURRED DOZENS OF TIMES BUT THE LATEST TIME WAS TODAY, AT WHICH POINT I DECIDED TO SUBMIT THIS COMPLAINT. ALTHOUGH I CAN'T DUPLICATE THE PROBLEM ON DEMAND, THERE ARE 3LOCATIONS WHERE IT MOST OFTEN OCCURS, AND IT MOST OFTEN OCCURS IN THE MORNING. THE FIRST LOCATION IS ABOUT 2.5 MILES FROM MY HOUSE, AND THE OTHER TWO ARE 5 MILES EACH FROM MY HOUSE. TWO OF THE THREE LOCATIONS ARE AT INTERSECTIONS WITH RED LIGHTS, WHILE THE THIRD IS SIMPLY THE LOCATION OF WHERE I WORK WHERE IT HAS STALLED MULTIPLE TIMES WHILE JUST TURNING INTO THE DRIVEWAY. IT ALSO HAS STALLED SEVERAL TIMES WHILE COMING HOME OR JUST DRIVING AROUND OR ON VACATION. DEALER HAS REPLACED FUEL PUMP RELAY, WIRING, AND SOME EMISSION CONTROL PARTS.
Fuel/propulsion system, Jan 6, 2020
RECALL NOTICE V-62 SINCE 11/01/2019 FUEL PUMP RELAY IF BAD CAR WILL STOP CAUSE A CRASH
Steering, Electrical system, Fuel/propulsion system, Jan 1, 2020, crash
MY JEEP ALL OF A SUDDEN STALLED RIGHT BEFORE A SHARP CORNER CAUSING PANIC AND LOSS OF CONTROL OF THE VEHICLE. MY FAMILY IS SCARRED AND MY WIFE DOES NOT TRUST DRIVING THE VEHICLE ESPECIALLY AFTER NOT EVEN A WEEK LATER WE RECEIVED A RECALL LETTER STATING VEHICLE CAN STALL BUT THERE'S NO SOLUTION!!!! WHEN THE JEEP STALLED I DROVE INTO A DITCH UNABLE TO OVER POWER THE ALL OF A SUDDEN TIGHT STEERING AND NOW I HAVE SUSPENSION PROBLEMS!
Engine, Fuel/propulsion system, Dec 26, 2019
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE ENGINE STALLED AND ALL THE INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE HOME. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V813000 (FUEL PUMP). THE CONTACT SPOKE WITH AN UNKNOWN DEALER AND WAS INFORMED TO WAIT ON THE RECALL. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR AND ADVISED THE CONTACT THAT THEY MAY NEED TO REPLACE THE FUEL PUMP; HOWEVER, IT MAY NOT CORRECT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. (RECALL RELATED INCIDENT) TS
Fuel/propulsion system, Dec 24, 2019
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE RANDOMLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO BZ MOTORS (6801 WEST BRANCH HWY, LEWISBURG, PA) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000.
Electrical system, Engine, Fuel/propulsion system, Dec 23, 2019
VEHICLE STALLS WHILE RUNNING AT VARIOUS SPEEDS AND AT TIMES WILL NOT START. THE TRANSMISSION PERIODICALLY MISSES AND MAKES HARD KNOCKING SOUND. STARTED DOING THIS 2017
Electrical system, Fuel/propulsion system, Dec 16, 2019
VEHICLE STALLS WITHOUT WARNING. VEHICLE IS IN MOTION, SLOWING TO TURN. USUALLY ON A RIGHT TURN NEAR BEGINNING OF TURN. POWER ASSIST STEERING AND BRAKING DISABLED. HAS HAPPENED APPROXIMATELY 10-12 TIMES SINCE PURCHASED IN FEBRUARY 2019. REPORTED TO DEALERSHIP ON MARCH 5, 2019, AT WHICH TIME WE WERE TOLD IT WAS A PREVIOUS RECALL AND THEY WOULD ORDER PARTS TO REDO RECALL. INFORMED TODAY THAT A NEW RECALL WAS ISSUED, BUT NO SOLUTION IS READY. REPORTING FOR NHTSA RECORDS.*DT *TR
Fuel/propulsion system, Dec 4, 2019
EMAIL 2 OF 2 HERE ARE MY PROPOSED SOLUTIONS: #1 CORPORATE PAYS THE DEALERSHIP TO FIX THE RECALL PROBLEM WITH THE FUEL PUMP RELAY ISSUE NOW WITH THE CURRENT PARTS THEY HAVE AND THEN THE DEALER WILL FIX IT AGAIN WHEN YOU GET THE CORRECT RECALL PARTS IN. YOU AS CHRYSLER CAN SORT IT OUT WITH THE DEALER AND I AS THE CUSTOMER AM NOT ASKED TO PAY FOR A RECALL. #2 IF MY CAR IS NOT ABLE TO BE REPAIRED UNTIL THE RECALL PARTS ARE AVAILABLE, THEN PROVIDE ME WITH A LOANER CAR UNTIL MY CAR IS REPAIRED. I EXPECT TO BE CONTACTED BY END OF BUSINESS DAY WITH YOUR PROPOSED RESOLUTION. [XXX] ON DEC 4, 2019, AT 10:48 AM, US CUSTOMER CARE <USCUSTOMERCARE@FCAGROUP.COM> WROTE:  [XXX]; HERE IS YOUR CASE [XXX]. THANK YOU, FCA CUSTOMER SERVICE--DOAA REF:_00DJ01QSDF._5003ZZC7YL:REF INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Fuel/propulsion system, Dec 3, 2019
MY JEEP DIED ON THE MIDDLE OF THE HIGHWAY ON 11/30/19 DURING THE EVENING. IT IS A SERIOUS SAFETY CONCERN AS IT STOPPED IN THE MIDDLE OF THE LANE AND THE SHOULDER AT A DANGEROUS CURVE AND CARS WERE FLYING BY BEEPING AT ME. I AM VERY FORTUNATE MY JEEP WAS NOT HIT AND I WASN'T HURT. I HAD IT TOWED TO ROUTE 46 JEEP IN LITTLE FALLS NJ WHERE THEY DIAGNOSED THE PROBLEM AS PART OF THE CURRENT FUEL PUMP RECALL. THEY TOLD ME I WOULD HAVE TO PAY FOR THE RECALL AS IT IS A NEW RECALL. A CUSTOMER IS NOT RESPONSIBLE TO PAY FOR A RECALL. I NEED YOUR HELP. I NEED MY TRUCK TO GET TO WORK AND BREAST CANCER TREATMENT. THE DEALER HAS HAD IT FOR 3 DAYS TRYING TO 'FIGURE OUT' HOW TO HANDLE THIS SITUATION. THIS IS NOT ACCEPTABLE. CAN YOU PLEASE INTERVENE. (RECALL RELATED INCIDENT) TS
Engine, Fuel/propulsion system, Nov 27, 2019
CHRYSLER MADE A RECALL ON THE FUEL PUMP RELAY ON NOV 14, 2019. ON NOV 18, 2019 MY VEHICLE COMPLETELY STOPPED IN THE MIDDLE OF THE STREET AND DID SO NUMEROUS TIME DURING THE WEEK. LUCKILY, I WAS NEVER ON THE HIGHWAY WENT IT HAPPENED. I CALLED CHRYSLER THEY INFORMED ME IT WAS ONE OF THE VEHICLES IN THE RECALL, HOWEVER THEY DID NOT HAVE A SOLUTION AT THE MOMENT AND I HAD TO WAIT UNTIL JAN 2020. I COULD NOT DRIVE A VEHICLE IN THAT CONDITION, SO I TOOK IT TO MY MECHANIC. I CALLED CHRYSLER TO INFORM THEM OF THIS AND THEY SAID TO JUST SUBMIT THE PROOF OF THE SERVICE. HOWEVER, WHEN I DID SUBMIT THE PROOF THEY DECLINED IT STATING CHRYSLER HAD NOT UPDATED THE RECALL AND THERE WERE NO PARTS. I SHOULD GET REIMBURSED FOR THE RECALL.
Fuel/propulsion system, Nov 24, 2019
I HAD BEEN EXPERIENCING PROBLEMS WITH MY CAR STALLING WHILE CRANKING OR IT WOULD GET HUNG UP AND CUT RIGHT BACK OFF MORE THAN 3X NUMEROUS TIMES SO MANY I CAN'T COUNT! I CALLED MOPAR SERVICE NUMBER BECAUSE THE FIRST FUEL PUMP RELAY CALL AND THEY DID ABSOLUTELY TOLD ME TO GO TO A DEALERSHIP AND RUN DIAGNOSTICS WHICH IS AROUND $200 RIGHT OFF THE BAT! THIS WAS MAY OF 2019 HERE IT IS NOV AND THERE IS NOT A REMEDY YET OR PARTS AVAILABLE! I SHOULD NOT HAVE TO PAY AND BE REIMBURSED ESPECIALLY WHEN I CALLED WAY BEFORE NOW ABOUT THE SAME PROBLEM AS BEFORE!
Fuel/propulsion system, Nov 23, 2019
NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION>19V-813RECALL DATE: NOVEMBER 14, 2019. I HAD NUMEROUS INSTANCES THIS PAST YEAR WHERE THE VEHICLE STALLED UNEXPECTANTLY AND THEN WOULD NOT START. HAD TO HAVE IT TOWED TO THE DEALER AND THEY REPLACED THE FUEL RELAY BUT I HAD TO PAY FOR THE SERVICE. I WAS TOLD THAT THIS WAS THE SECOND TIME THAT THE FUEL RELAY HAD BEEN REPLACED ON MY VEHICLE. CAN I GET MY MONEY BACK? IS THIS NEW RECALL A PERMANENT FIX OR WILL I HAVE TO REPLACE THE PART AGAIN WITHIN A YEAR OR TWO?
Fuel/propulsion system, Nov 19, 2019
FUEL PUMP RELAY FAILING AFTER RECALL WAS REPORTED AS COMPLETED.
Other or unspecified, Engine, Fuel/propulsion system, Nov 7, 2019
THE 2012 JEEP GRAND CHEROKEE OVERLAND I PURCHASED TWO YEARS AGO HAS STARTED TO COMPLETELY STALL WHILE DRIVING CAUSING THE POWER STEERING TO NOT FUNCTION AS WELL AS THE BRAKES. THIS ENGINE POWER TURNS OFF RANDOMLY AT AROUND 10-15 MPH (WHEN MAKING TURNS, STOPPING AND/OR ACCELERATING) BUT THERE ARE NO WARNING LIGHTS THAT APPEAR ON THE DASH. ALL ELECTRICAL POWER TO THE CAR STILL FUNCTIONS AND THE ENGINE STALL IS NOT NOTICEABLE UNTIL APPLYING PRESSURE TO THE BRAKES OR TRYING TO STEER THE WHEELS. THE FIRST INCIDENT WAS (EASTER) 28 APRIL 2019. THE CAR SHUT OFF AROUND 10 MILES PER HOUR AS I MADE A LEFT TURN CROSSING THE INCOMING LANE INTO A PARKING LOT. LUCKILY THERE WAS NO CAR COMING OR A SERIOUS ACCIDENT WOULD HAVE RESULTED. THE FREQUENCY OF THESE TYPES OF STALLS HAVE BECOME GREATER. THEY ARE HAPPENING AT LEAST ONCE A WEEK WITHOUT ANY TYPE OF WARNING. THE MOST RECENT INCIDENT WAS NOVEMBER 7TH 2019. THIS VEHICLE WAS RELEASED FROM THE DEALERSHIP ON NOVEMBER 1ST, 2019. THE VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP MULTIPLE TIMES TO FIND THE PROBLEM AS WELL AS MAINTENANCE. NOTHING HAS BEEN FOUND THAT WOULD CAUSE THIS. THE DEALERSHIP SAYS THE VEHICLE IS PERFECTLY FINE. AS SIMPLE TEST DRIVE WILL NOT BE ABLE TO FIND THE PROBLEM.THIS IS THE SAME CONCERN AS FCA RECALL T59 AND NHTSA RECALL # 17V-572.
Electrical system, Seat belts, Fuel/propulsion system, Oct 20, 2019
THERE HAS BEEN A SPORADIC ISSUE WHEN TRYING TO START MY VEHICLE WHERE IT'LL MAKE AN ATTEMPT TO TURN OVER AND GET STARTED BUT IT'S GETTING STUCK AS IF IT'S MAYBE NOT CATCHING THE CORRECT AMOUNT OF FUEL. I'VE ALSO EXPERIENCED SEAT BELT ISSUES WITH MY SEAT BELT LIGHT ON AND BEEPING AS IF IT'S NOT ON BUT IT WOULD ALREADY BE PROPERLY BUCKLED IN. I ALSO HAD AN ISSUE WITH MY ENGINE COOLING SYSTEM THAT WAS CAUSE SOME SORT OF LEAK
Electrical system, Fuel/propulsion system, Sep 30, 2019
WHEN THE CAR IS STATIONARY IT WILL NOT START WHEN THE BUTTON IS PUSHED. THE CAR SHUDDERS AND THE COMPUTER FREEZES. IT CAN ONLY START WHEN THE KEY IS USED IN PLACE OF THE PUSH BUTTON. IT SEEMS AS IF THE STARTER IS NOT RELAYING TO THE FUEL PUMP. THIS CAR UNDERWENT A BIG RECALL IN MARCH OF 2017. THE FUEL PUMP, FUSE BOX, BATTERY AND ALTERNATOR WERE REPLACED. IT WAS AT THE DEALERS FOR THREE WEEKS. THE JEEP BROKE DOWN AND HAD SMOKE COMING FROM UNDER THE HOOD. UNFORTUNATELY, WE RECEIVED THE RECALL NOTICE THREE DAYS AFTER THE PROBLEM OCCURRED, SO WE HAD TAKEN IT TO OUR MECHANIC. THEN WE HAD TO HAVE AN ADDITIONAL TOW TO THE DEALERSHIP. (RECALL R09)