2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints: fuel/propulsion system
216 reports, newest first. Show all
Other or unspecified, Fuel/propulsion system, Dec 21, 2015
A YEAR AGO I CALLED MY DEALERSHIP ABOUT MY CAR NOT STARTING JUST WEEKS AFTER COMPLETING A MAJOR (NORMAL) SERVICE. AFTER COMPLAINING TO THE DEALERSHIP AND JEEP DIRECTLY, I HAD MY JEEP TOWED AND THEY AGREED TO FIX THE FUEL PUMP (A RECALL THAT HAD RECENTLY COME OUT, BUT NOT YET ON MY SPECIFIC JEEP). THE FIX SEEMED TO WORK FOR A FEW MONTHS, BUT THEN BEGAN HAPPENING AGAIN, ONLY NOW I CAN SOMETIMES START THE JEEP AFTER WAITING AWHILE. LESS THAN 2 MONTHS AGO WHEN MY JEEP WOULDN'T START AGAIN, I CALLED SCHEDULED AN APPOINTMENT TO HAVE IT FIXED AGAIN, ALONG WITH AN OIL CHANGE. WHEN I PICKED UP MY JEEP, I LEARNED THAT THE FIX WAS NOT DONE. THE MECHANIC NOTED THAT IT HAD ALREADY BEEN DONE. I COMPLAINED TO THE CASHIERS THAT THE JEEP NOT STARTING WAS THE MAIN REASON I BROUGHT THE JEEP IN. I ASKED TO SPEAK TO SOMEONE, BUT THEY COULDN'T FIND MY SERVICE ADVISER. I ASKED THEM TO HAVE HIM CALL ME. HE NEVER CALLED. I LEFT SEVERAL MESSAGES AND I'VE SENT EMAILS TO THE SUPERVISOR, AND NO RETURN CALLS. NOW I HAVE A NEW PROBLEM IN ADDITION TO THE JEEP NOT ALWAYS STARTING, I HAVE A SIGNIFICANT WATER SLOSHING NOISE COMING FROM THE PASSENGER SIDE. NOTE: EACH TIME THAT MY CAR HAS FAILED TO START, IT WAS FIRST IN THE OFF POSITION AND PARKED. THE NUMBER OF TIMES MY JEEP HAS FAILED TO START, OR DIED AFTER START HAD BEEN MORE THAN 10 TIMES.
Electrical system, Air bags, Fuel/propulsion system, Dec 16, 2015
MY VEHICLE HAS A RECALL (R09/NHTSA 15V-115) FOR FAILURE OF THE TIPM RESULTING IN VEHICLE STALLS AND NON STARTS WHICH HAVE OCCURRED ON MULTIPLE OCCASIONS SINCE 2013 MOST RECENTLY 12/15/15. MY VEHICLE HAS STALLED IN TRAFFIC ON THE HIGHWAY AND INTERSTATE AT SPEED IN HEAVY TRAFFIC ALMOST CAUSING SEVERAL ACCIDENTS. I HAVE TAKEN THE VEHICLE TO THE LOCAL DEALER (NAPOLETON) WHO ATTEMPTED TO FIX WITHOUT RESOLVE. IN FACT, I BROUGHT BACK AFTER THERE FIRST ATTEMPT AND THEY WANT TO CHARGE ME $1600 TO REPAIR. I HAVE RESEARCHED OTHER COMPLAINTS AND TRULY KNOW THIS IS AN ELECTRICAL ISSUE THAT IS PART OF THE SAFETY RECALL. ADDITIONALLY, MY AIRBAG LIGHT CONTINUES TO COME ON WHICH IS ALSO ADDRESSED IN THE RECALL. JEEP HAS REFUSED TO REPAIR AND I CANNOT DRIVE VEHICLE DUE TO SAFETY CONCERNS. PLEASE HELP.
Electrical system, Fuel/propulsion system, Dec 14, 2015
VEHICLE RECALL REPAIR (TIPM FUEL PUMP RELAY) WAS COMPLETED ON SEP 03, 2015 AND AGAIN FOLLOWED UP ON SEP 14, 2015. NO START CONDITIONS CONTINUE TO OCCUR MULTIPLE TIMES PER WEEK. MUST CYCLE THROUGH IGNITION/ACCESSORY/RUN/OFF MULTIPLE TIMES BEFORE STARTING ON OCCASION. THIS CONDITION MAY HAPPEN 1, 2, OR 3 TIMES IN SUCCESSION BEFORE ENGINE WILL START. OTHER TIMES THERE IS NO OCCURRENCE FOR MANY DAYS.
Fuel/propulsion system, Dec 9, 2015
VEHICLE WILL STALL DURING USE WHEN FOOT IS REMOVED FROM GAS PEDAL. WHILE DRIVING AT FULL SPEED FOR THE ROAD AND NEEDING TO TAKE FOOT OFF GAS PEDAL, THE JEEP'S ENGINE WILL SHUT OFF AND I RECEIVE NO LIGHT INDICATING THAT THIS HAS HAPPENED. IT ISN'T UNTIL I ATTEMPT TO TURN THE WHEEL OR STOP THE JEEP THAT I REALIZE I HAVE NO POWER. TYPICALLY HAPPENS WHEN DEACCELERATING DOWN AN EXIT RAMP OR WHEN TURNING THROUGH A TRAFFIC LIGHT. VERY DANGEROUS TO NOT BE ABLE TO TURN STEERING WHEEL AND EVEN MORE DANGEROUS WHEN I HAVE SOMEONE IMMEDIATELY BEHIND ME THAT DOESN'T REALIZE MY CAR HAS STALLED AND IS STILL MOVING AS IF I'M MOVING. I NOTICED THIS HAPPENING PRIOR TO RECALL NOTICE15V-115 AND HAD THE RECALL WORK COMPLETED ON 8-17-15. HOWEVER, THE VEHICLE CONTINUES TO HAVE THE SAME ISSUE AND THE DEALERSHIP CANNOT DUPLICATE THE ISSUE AND THE JEEP'S COMPUTER IS NOT SHOWING THAT THERE HAVE BEEN ANY ENGINE STALLS. SPECIFICALLY, THIS HAPPENS WHEN VEHICLE IS IN MOTION IMMEDIATELY AFTER TAKING FOOT OFF OF THE GAS PEDAL. IT HAS HAPPENED ON HIGHWAY EXIT RAMPS, AT TRAFFIC LIGHTS ON MAIN ROADWAYS, AND WHILE TURNING THROUGH A LIGHT ON A CITY STREET. 100% RELATED TO GOING ABOVE 35 MPH AND REMOVING FOOT OFF OF THE GAS.
Fuel/propulsion system, Dec 8, 2015
SAFETY RECALL R09/NHTSA 14V-115 IT HAS BEEN OVER 6 MONTHS AND IT IS STILL NOT FIXED. DEALERSHIP KEEPS SAYING IT DOES NOT HAVE PART.
Engine, Fuel/propulsion system, Nov 6, 2015
SUDDEN STALL OUT WHILE DRIVING AT 45 MPH (ON TELEGRAPH ROAD, REDFORD, MI AREA- CITY STREET). THIS HAS OCCURRED ONCE AFTER THE RECALL WAS PERFORMED ON THE VEHICLE.
Fuel/propulsion system, Nov 3, 2015
ON MULTIPLE OCCASIONS I WAS UNABLE TO START THE JEEP AND ON MULTIPLE OCCASIONS THE ENGINE SHUTOFF WHILE DRIVING AT HIGHWAY SPEEDS DUE TO A FAULTY FUEL PUMP RELAY INSIDE THE TIPM MODULE PROCESSOR
Service brakes, Engine, Fuel/propulsion system, Oct 28, 2015
VEHICLE ENGINE SHUT OFF DURING RIGHT TURN IN BUSY INTERSECTION WITHOUT ANY WARNINGS. UNABLE TO TURN OR CONTROL VEHICLE. ALSO THE BRAKE ON LIGHTS COME ON IN THE CONSUL DURING NORMAL OPERATION. BASED ON OTHER JEEP MODEL RECALLS, I BELIEVE THE PROBLEM MAY BE RELATED TO THE TIPM-7 MODULE. THE VEHICLE IS A GRAND CHEROKEE OVERLANDER 4WD. VEHICLE WAS ABLE TO BE RESTARTED AND HAS NOT HAD ANOTHER FAILURE, HOWEVER, THIS IS AN UNSAFE DRIVING SITUATION WHEN THE VEHICLE'S ENGINE DIES WHILE IN MOTION IN ANY ROAD CONDITION. MAYBE RELATED TO RECALLS P54.
Fuel/propulsion system, Oct 15, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH AND COMING TO A STOP SIGN, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE OCCURRED MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,000. UPDATED 1/21/16 *CN
Fuel/propulsion system, Oct 9, 2015
SAFETY RECALL FOR THE FUEL PUMP RELAY NEEDS TO BE REPLACED. I HAVE HAD THE RECALL FOR 8 MONTHS .EVERY TIME I CALL THEY DON'T HAVE THE PART. THE VEHICLE NOW HAS A WARNING LITE APPEARING .THE FUEL RELAY HAS ALSO PREVENTED THE VEHICLE FRO SHUTTING OFF 2 DIFFERENT TIMES.. I KNOW THIS IS A SAFETY HAZARD . I NEED THIS FIXED IMMEDIATLY
Electrical system, Fuel/propulsion system, Sep 28, 2015
WE NOTIFIED SHELOR JEEP ABOUT THE DECEMBER 2014 RECALL P60 /NHTSA 14V-634 PROMPTLY, BUT THEY CONTINUE TO SAY THE PARTS ARE UNAVAILABLE. WE NOTIFIED THEM ABOUT THE APRIL 2015 RECALL R09 /NHTSA 15V-115, AND THEY SAID THE PARTS ARE ALSO NOT AVAILABLE. BOTH RECALL NOTICES STATE THE VEHICLE IS DANGEROUS --- VEHICLE SHUTDOWN OR UNDERHOOD ELECTRICAL FIRE FOR THE FIRST RECALL AND A CRASH FOR THE SECOND RECALL. JEEP IS NOT PROVIDING REPAIR PARTS IN ANYWHERE NEAR A TIMELY MANNER! THIS VEHICLE IS DANGEROUS AND MUST BE REPAIRED!
Fuel/propulsion system, Sep 11, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Fuel/propulsion system, Aug 16, 2015
AS I WAS DRIVING TO WORK IN THE MORNING, MY VEHICLE STALLED COMPLETELY AND I HAD TO PUT MY HAZARDS ON IN THE MIDDLE OF THE LEFT SIDE LANE. LUCKILY, THERE WAS NO TRAFFIC BEHIND ME AND I WAS ABLE TO REMOVE THE KEY, RE-INSERT THE KEY AND THE VEHICLE STARTED UP AGAIN. I WASN'T GOING FAST AND THERE WASN'T TRAFFIC TO CAUSE AN ACCIDENT BUT THIS HAS MADE ME FEAR OVERTIME I STEP FOOT INTO MY VEHICLE. I'M A WORKING MOTHER AND I NEED MY VEHICLE TO TRANSPORT MY FAMILY. I BOUGHT THE JEEP FROM VACAVILLE DODGE ABOUT A YEAR AGO AND THEY FAILED TO MENTION ANYTHING WRONG WITH THE VEHICLE. ONE MONTH AFTER OWNING IT, I STARTED TO RECEIVE RECALL NOTICES. I DID TAKE IT IN AS SOON AS I GOT 3 IN A ROW. THE DEALERSHIP TOLD ME THEY COULD FIX TWO ISSUES BUT ONE WOULD HAVE TO WAIT UNTIL THEY HAVE THE RIGHT PARTS. THIS TOOK TWO MONTHS BEFORE I COULD GET IT FIXED. NOW, I HAVE RECEIVED AN ADDITIONAL 3 RECALL NOTICES AND THE DEALERSHIP IS TELLING ME THEY WILL ADD ME TO A WAITLIST. THE DEALERSHIP HAS CONFIRMED THAT THEY WON'T HAVE ALL THE NECESSARY PARTS/TIME TO FIX THE RECALLS FOR ANOTHER COUPLE MONTHS. MY FAMILY'S LIVES ARE IN DANGER SO I HAVE CHOSEN TO USE PUBLIC TRANSPORTATION WHICH IS A HUGE INCONVENIENCE. I BOUGHT THIS VEHICLE BECAUSE I'VE ALWAYS TRUSTED THE DODGE, CHRYSLER, AND JEEP COMPANY. I'M MAKING PAYMENTS ON A VEHICLE THAT I CAN'T EVEN USE BECAUSE OF ALL THESE RECALLS.
Fuel/propulsion system, Aug 5, 2015
I WAS NOTIFIED BY FCA IN APRIL 2015 OF THE R09 / NHTSA 14V-115 RECALL. I RECEIVED NO NOTICE REGARDING REPLACEMENT OR REPAIR. ON 8/5/2015 I CONTACTED THE DEALERSHIP AND WAS ADVISED THAT PARTS HAD JUST ARRIVED. THE VEHICLE IS SCHEDULED FOR REPAIR ON 8/10/2015. I BELIEVE THAT THIS ISSUE, IN CONJUNCTION WITH OTHER SAFETY ISSUES INVOLVING WIRING AND BRAKES, ESTABLISHES A MAJOR SAFETY CONCERN WITH THIS VEHICLE. I BELIEVE FCA SHOULD OFFER BUY BACKS OR SIGNIFICANT TRADE INCENTIVES FOR THIS VEHICLE.
Fuel/propulsion system, Aug 3, 2015
RECEIVED RECALL NOTICE (R09/NHSTA 15V-115) 4/15/15. TO DATE, 8/3/15, HAVE NOT BEEN NOTIFIED OF AVAILABLILITY OF REPLACEMENT PARTS. PRIOR DEFECTS WITH THIS VEHICLE INCLUDE: REPLACEMENT OF RIGHT CYLINDER HEAD JUST 8 MONTHS AFTER PURCHASE; FOLLOWED BY 3 SAFETY RECALLS FOR ALTERNATOR (NHSTA 14-V-634) WHICH TOOK 6 MONTHS TO GET REPLACED DUE TO LACK OF PARTS AVAILABILITY; BRAKE BOOSTER (NHSTA 14V-154) AND SUN VISOR WIRING (NHSTA 14V-391). I BELIEVE A REFUND/BUY BACK IS WARRANTED DUE TO THE SAFETY HAZARDS THIS VEHICLE HAS PRESENTED AND EXCESSIVE DELAYS IN GETTING NECESSARY REPAIRS.
Engine, Fuel/propulsion system, Jul 30, 2015
I HAVE RECEIVED THE #R09 15V-115 FUEL PUMP RELAY NOTICE AND CONTACTED DEALER, PARTS STILL UNAVAILABLE. EXCEEDS A REASONABLE AMOUNT FOR TIME FOR REPAIR. THE DEALER STATED THAT PARTS NEEDED WERE NOT AVAILABLE. THE MANUFACTURER HAD NOT YET DETERMINED A SOLUTION FOR THE ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. VEHICLE ON MULTIPLE OCCASIONS FAILS TO START.
Fuel/propulsion system, Jul 29, 2015
INTERIM RECALL NOTICE SENT OUT ABOUT 2 MONTHS AGO IN RE TO FUEL PUMP RELAY. CALLED DEALER TODAY & STILL NO PARTS AVAILABLE & THEY HAVE NO FURTHER INFO. CALLED THE RECALL ASSISTANCE NUMBER ON THE INTERIM NOTICE & GET A RECORDING THAT SAYS CALL BACK & THEN DISCONNECTS. THIS IS CRAZY AS NOTICE SAYS THE PROBLEM COULD CAUSE A CRASH???
Fuel/propulsion system, Jul 27, 2015
I RECEIVED APPROXIMATELY 4 MONTHS AGO AN IMPORTANT SAFETY RECALL FOR A PROBLEM WITH THE FUEL PUMP RELAY, THE CODE WAS R09 / NHTSA 14V-115, BUT THE RECALL NOTICE INDICATED THE REPAIR PART WAS NOT THEN AVAILABLE AND A FOLLOW-UP NOTICE WOULD BE SENT WHEN IT WAS. I HAVE NEVER RECEIVED A FOLLOW-UP NOTICE SAYING THE PART IS AVAILABLE, AND EVERY TIME I CALL THE DEALER THEY SAY THEY DON'T HAVE THE PART AND I SHOULD CALL BACK. THE RECALL NOTICE SAYS THE PROBLEM WITH THE FUEL PUMP RELAY "COULD CAUSE THE ENGINE TO STALL WHILE DRIVING AND CAUSE A CRASH WITHOUT WARNING." I DON'T KNOW IF IT SAFE FOR ME TO DRIVE THIS CAR OR LET MY WIFE OR KIDS DRIVE IT. I WANT IT TO BE FIXED IMMEDIATELY OR TO DISCUSS OTHER OPTIONS. I CANNOT GET THROUGH TO THE FCA RECALL ASSISTANCE CENTER, THE PHONE IS ALWAYS BUSY.
Electrical system, Fuel/propulsion system, Jul 24, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT 40 MPH, THE VEHICLE ATTEMPTED TO STALL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE FUEL PUMP NEEDED FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 27,500.
Fuel/propulsion system, Jul 9, 2015
WHILE DRIVING THE VEHICLE JUST QUIT. AFTER SOME TIME IT STARTED AGAIN. THIS HAS HAPPENED 3 TIMES BUT FORTUNATELY ALL A LOW SPEEDS. CALLED THE DEALER SERVICE DEPT. AND THEY SAID THEY HAVE HAD NO PROBLEM WITH THESE VEHICLES AND IF THEY WERE NOT ABLE TO RECREATE THE PROBLEM THERE WAS NOTHING THEY COULD DO. AFTER CHECKING POSSIBLE RECALLS ON LINE AND FINDING ONE THAT APPEARED TO BE A POSSIBLE CAUSE I CALLED THE DEALER AGAIN. THEY THEN ADMITTED THERE WAS A POSSIBLE PROBLEM AND SCHEDULED AN APPOINTMENT.. WHEN I PICKED THE VEHICLE UP THEY SAID THEY COULDN'T FIX IT BECAUSE THERE WAS NO FIX AVAILABLE YET. I ASKED THEM IF THEY EXPECTED ME TO DRIVE A VEHICLE THAT WAS UNSAFE TO DRIVE AND THEY REPEATED THERE WAS NO FIX FOR THE VEHICLE SO PLEASE TAKE MY VEHICLE AND LEAVE. I HAVE NOT BEEN ABLE TO DRIVE THE VEHICLE FOR FEAR IT WOULD QUIT AT A HIGHER SPEED AND CAUSE A SERIOUS ACCIDENT. THIS VEHICLE IS OUR MAIN TRANSPORTATION BUT STILL CANNOT BE FIXED. PLEASE LET ME KNOW HOW TO RESOLVE THIS PROBLEM SO I CAN AGAIN HAVE TRANSPORTATION. THANK YOU.
Fuel/propulsion system, Jun 15, 2015
I RECEIVED A RECALL NOTICE BACK IN APRIL ABOUT THE FUEL PUMP RELAY IN MY CAR NEEDING REPLACED, AS IT CAN POSSIBLY CAUSE A CRASH. I HAVEN'T HEARD FROM ANYONE SINCE, AND WE ARE NOW ABOUT TO GO INTO JULY. THIS IS UNACCEPTABLE AND MAKES ME REALLY NERVOUS TO DRIVE THE CAR. PLEASE ADVISE...UPDATED 08/06/15 *BF UPDATED 9/29/2015*JS
Electrical system, Engine, Fuel/propulsion system, Jun 9, 2015
ON MAY 19, 2015 CONTACTED DEALER ABOUT (TIPM) SAFETY RECALL R09/NTHSA14V-115. SERVICE MANAGER STATED TO ME THAT THEY COULD NOT FIX (TIPM) PRESENT TIME BECAUSE THEY DID NOT HAVE PART. SERVICE DEPARTMENT STATED TO ME THEY DID NOT KNOW WHEN PART WOULD BE AVAILABLE. GAVE SERVICE DEPARTMENT MY CELL PHONE NUMBER AND ASKED TO BE CONTACTED (ASAP) ABOUT RECALL PART (TIPM). I THINK CHRYSLER SHOULD BE MADE BY OUR GOVERNMENT TO BUY BACK MY 2012 JEEP. THIS IS THE (4TH) SAFETY RECALL I HAVE HAD ON THIS JEEP. DEALER HAS NOT FIXED RECALLS IN A TIMELY MANNER. I WILL NEVER PURCHASE A CHRYSLER PRODUCT AGAIN, I AM SICK AND TIRED OF UNSAFE JUNK COMING OUT OF FIAT/CHRYSLER. ALL CONSUMERS SHOULD BE MADE AWARE OF UNSAFE JUNK BEING PUT IN CHRYSLER VEHICLES. WE IN AMERICA DESERVE BETTER RESPECT FROM ALL AUTOMAKERS. I THINK MY NEXT VEHICLE WILL COME OUT OF RUSSIA!!!!! MAYBE THEY WILL UNDERSTAND HOW TO PRODUCE A SAFE VEHICLE.
Engine, Fuel/propulsion system, Jun 5, 2015
ABRUPTLY STALLING WHILE TRAVELING ON INTERSTATE HIGHWAY. COMPLETE LOSS OF ALL POWER, REQUIRING TO GET OFF THE ROAD, PLACE IN PARK AND RE-START. RE STARTS WITHOUT HESITATION. INCIDENT HAS OCCURRED 5 DIFFERENT DATES/TIMES AND THE DEALER HAS NO FIX STATING THEY ARE UNABLE TO REPLICATE THE ISSUE. MOST RECENT DATE 06/05/2015
Fuel/propulsion system, May 14, 2015
WHILE TURNING AT AN INTERSECTION THE VEHICLE STOPPED RUNNING. THE ENGINE DIED, POWER STEERING, POWER BRAKING STOPPED WORKED. I NEARLY CRASH INTO THE LIGHT POLE AT THE INTERSECTION. THE VEHICLE WAS ABLE TO BE STARTED ONCE I TOOK THE VEHICLE TO THE NEAREST FIRESTONE CAR CARE CENTER TO FIND THE PROBLEM. THE TESTS FOUND NO ISSUES. WHEN I REACHED MY HOME THAT AFTERNOON THE SAFETY RECALL WAS IN MY MAIL BOX. I TOOK THE JEEP TO MY LOCAL JEEP DEALER TO FIND THAT JEEP DOES NOT HAVE THE PARTS IN PLACE TO FIX THE ISSUE. NOW I HAVE A USELESS AND UNSAFE VEHICLE. PLEASE ADVISE AS TO WHAT THE NHTSA CAN TO TO PROMPT THE COMPANY TO FIX THIS ISSUE. I WAS LUCK TO NOT HIT ANYONE OR ANYTHING BUT, I COULD HAVE BEEN IN A SERIOUS ACCIDENT IF I HAD BEEN ON THE HIGWAY.
Electrical system, Fuel/propulsion system, May 13, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. UPON DEPRESSING THE PUSH TO START BUTTON, THE CONTACT HEARD AN ABNORMAL NOISE AND THE VEHICLE WOULD NOT START AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM). THE CONTACT DID NOT KNOW WHEN THE PARTS WOULD BECOME AVAILABLE TO SCHEDULE THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,410.