2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints: power train
102 reports, newest first. Show all
Power train, Jun 20, 2018
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE DECELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER (LIECHTY DODGE, 5080 ACADEMY LN, BESSEMER, AL 35022, (205) 432-7995) FOR A RECALL REPAIR CONCERNING THE ALTERNATOR. THE DEALER DIAGNOSED THAT THERE WAS A TRANSMISSION FLUID LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS INFORMED THAT IT WAS NOT INCLUDED IN THE ALTERNATOR RECALL. THE NHTSA CAMPAIGN INFORMATION WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 131,000.
Power train, May 1, 2018
THE ABILITY TO MANUALLY DOWNSHIFT THE AUTOMATIC TRANSMISSION WHILE DRIVING ANYWHERE FAILED AT ABOUT 63,000 MILES. THIS NECESSITATES THE USE OF ONLY THE BRAKES TO SLOW THE VEHICLE WHEN DRIVING DOWN HILL. BECAUSE THE BRAKE ROTORS ARE UNDERSIZED, THIS CAUSES THE ROTORS TO WARP.
Fuel system, Gasoline, Power train, Electrical system, Apr 18, 2018
HELLO, WAS HOPING YOU COULD GUIDE ME. I HAVE BEEN HAVING ISSUES WITH MY JEEP SHUTTING OFF WHILE DRIVING. I COULD BE ON THE FREEWAY AT A LIGHT OR EXITING THE FREEWAY AND IT SHUTS OFF. THIS ISSUE HAS BEEN GOING SINCE THE END OF 2016. I DECIDED TO TAKE IT TO ANOTHER DEALER THEY NOW SAY THEY HAVE FOUND A PROBLEM, BUT NOW JEEP IS SAYING SINCE I AM OVER MY MILES THEY CANNOT COVER THE CHARGES. CAN YOU PLEASE HELP? *TT *TR
Steering, Power train, Electrical system, Service brakes, Engine, Mar 26, 2018
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE BOOSTER RECALL REPAIRS. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED ON 02/15/2018 THE VEHICLE STALLED WITHOUT WARNING MAKING THE VEHICLE INOPERABLE. THE DEALERSHIPS RESOLUTION WAS REPLACING THE ELECTRO-HYDRUALIC POWER STEERING AND THE AMP ALTERNATOR PER RECALL. *TR
Power train, Engine, Mar 17, 2018
WITH ONLY 50,800 MILES CHECK ENGINE LIGHT PRODUCED SEVERAL CODES. I TOOK THIS VEHICLE TO 3 DIFFERENT PLACES FOR A DIAGNOSTIC TEST. THEY SAID IT WAS POWER STEERING / A/C COOLANT LEAKING. WITH THE 2ND DIAGNOSES THEY FOUND A LEAK WITH THE AUXILIARY COOLER (TRANSMISSION FLUID). SO I HAD A COMPLETE TRANSMISSION FLUSH WORK DONE, BUT IT'S STILL LEAKING..
Power train, Other or unspecified, Engine, Feb 28, 2018
COOLANT ON JEEP WENT TO 245 RED LIGHT WENT ON.WHITE SMOKE WITH BAD SMELL OUT OF THE EXHAUST AND NO HEAT.BURNING SMELL OUTSIDE OF CAR..TOOK THE CAR TO PETBOYS. THEY FILLED IT WITH ANTIFREEZE AND SAID IT COULD BE THE HEAD GASKET ..TOOK IT TO JEEP DEALER RAN TEST SAID IT WAS FINE...4 DAYS LATER WENT TO 245 AGAIN BURNING SMELL AND WHITE SMOKE OUT OF EXHAUST.. FILLED IT WITH ANTIFREEZE AGAIN.DROVE ON HIGHWAY AND LOCAL STREETS...I'M AFRAID THE JEEP WILL GO ON FIRE..PLEASE HELP, ME..THANK YOU
Power train, Electrical system, Feb 19, 2018
A WEEK AGO MY BATTERY LIGHT CAME ON IN MY CAR ON MY WAY HOME. LUCKILY I WAS ABLE TO GET HOME BEFORE IT DIED. WE DROVE MY CAR TO AN INDEPENDENT MECHANIC THAT WE ALWAYS GO TO GET IT DIAGNOSED. MY MECHANIC SAID I MADE IT JUST IN TIME BECAUSE WHEN THEY WENT TO START MY VEHICLE IT WAS COMPLETELY DEAD. THEY DIAGNOSED THAT I HAD A BAD BATTERY AND REPLACED IT. THEY ALSO IDENTIFIED THAT THE ALTERNATOR WAS BAD AND SAID THERE WAS A RECALL ON IT (I NEVER RECEIVED A RECALL NOTICE ON THIS PART THOUGH). MY CAR WAS TOWED TO A NEARBY CHRYSLER DEALERSHIP AND THEY COMPLETED ALL THE OPEN RECALLS ON IT, INCLUDING THE ALTERNATOR BELT. THEN MY CAR WAS TOWED BACK TO MY INDEPENDENT MECHANIC. AFTER MY MECHANIC RAN MY CAR FOR 20 MINUTES THE CAR SHUT OFF AND IT WAS FOUND THAT THE POWERTRAIN CONTROL MODULE SHORTED. I IMMEDIATELY CALLED CHRYSLER CUSTOMER SERVICE TO REPORT THE ISSUE. IT HAS BEEN OVER A WEEK AND I HAVE SPOKEN TO 5 DIFFERENT CUSTOMER SERVICE AGENTS. EVERY SINGLE ONE HAS TOLD ME SOMETHING DIFFERENT AND A DIFFERENT PROCESS I HAVE TO FOLLOW. MY CAR HAS BEEN TOWED BACK TO THE DEALERSHIP AND JUST SITTING THERE. IT HAS BEEN OVER A WEEK SINCE I HAVE HAD MY CAR. I JUST HEARD FROM A CUSTOMER SERVICE AGENT TODAY THAT THE CAR HAS TO BE DIAGNOSED BY THE DEALERSHIP AND THEY HAVE TO DECLARE THAT THE PCM IS NOT WORKING. I HAVE NO IDEA WHAT WILL HAPPEN AFTER THAT. I AM REALLY TRYING TO GET THEM TO PAY FOR THIS AND NOT GO THROUGH A REIMBURSEMENT PROCESS BECAUSE I DON'T HAVE FAITH I WILL ACTUALLY GET REIMBURSED IN THE END. I AM SO DISGUSTED WITH THE TREATMENT CHRYSLER HAS GIVEN ME. THEY OBVIOUSLY ARE TRYING EVERYTHING TO GET OUT OF PAYING THIS. WELL THEY PICKED THE WRONG PERSON TO MESS WITH, I WILL NOT BACK DOWN.
Power train, Feb 16, 2018
THERE IS A VERY COMMON WELD ISSUE FROM CHRYSLER FOR THE AC CONDENSER WHICH ALSO DOUBLES AS THE AUTOMATIC TRANSMISSION COOLER. THERE IS A CHANGE.ORG PETITION OF DRIVERS HTTPS://WWW.CHANGE.ORG/P/CHRYSLER-FOR-CHRYSLER-RECALL-FAULTY-AC-CONDENSER-TRANSMISSION-COOLER?UTM_MEDIUM=EMAIL&UTM_SOURCE=PETITION_SIGNER_RECEIPT&UTM_CAMPAIGN=TRIGGERED&J=249626&SFMC_SUB=346265647&L=32_HTML&U=45511404&MID=7233052&JB=145277 ABOUT THE SAME ISSUE AND THE REPAIR IS $1000+ JEEP MUST DO A RECALL AND CORRECT THIS PROBLEM ON THEIR OWN!
Power train, Fuel/propulsion system, Feb 10, 2018
INTERMITTENT STALLING USUALLY DURING DECELERATION. FOUR TIMES IN THE PAST 3-MONTHS. TWICE WHILE SLOWING FOR A RIGHT TURN, ONCE WHILE SLOWING ON A DOWNGRADE. THE VEHICLE CAN ONLY BE RESTARTED IF IN PARK FORCING THE NEED TO COME TO A COMPLETE STOP AND SHIFTING INTO PARK. THE ONLY INDICATION IS THE LOSS OF ENGINE NOISE, POWER STEERING AND CONFIRMING USING THE TACHOMETER. THIS CONDITION COULD LEAD TO A REAR COLLISION ON A BUSY ROAD WAY, A ROADWAY WITH NO BREAKDOWN LANE OR TRAPPED IN A CENTER LAND OF A MULTILANE ROAD. PRIOR TO THE CURRENT STALLING REPAIRS PER R09 / NHTSA 15V-115 WERE IMPLEMENTED. THE REPAIRS MAY NOT BEEN EFFECTIVE.
Power train, Feb 1, 2018
MY 2012 JEEP GRAND CHEROKEE (AUTOMATIC TRANSMISSION) WILL SLIP OUT OF GEAR AND THEN LURCH AND JERK FORWARD AS IT GOES BACK IN. THE ENTIRE CAR WILL SHUTTER WHEN THIS HAPPENS. THIS OCCURS OFTEN, BOTH AT LOW SPEEDS ON CITY STREETS AND AT HIGHER FREEWAY SPEEDS. I WILL ALSO LOSE POWER ENTIRELY WHEN I AM TRYING TO ACCELERATE ON A FREEWAY ENTRANCE RAMP. THE DEALER SAID THERE IS NO ISSUE, THAT THE CAR JUST NEEDED A BIT MORE TRANSMISSION FLUID. THIS DID NOT CHANGE ANYTHING. MOREOVER, IT HAS HAPPENED WHILE THE TRANSMISSION FLUID WAS FULL. TWO DAYS AGO, THE CAR SHIFTED INTO NEUTRAL WHILE I WAS DRIVING ON A FREEWAY GOING 65 MPH WITH MY YOUNG DAUGHTER IN THE CAR. IT WAS TERRIFYING. DEPRESSING THE ACCELERATOR PEDAL DID NOTHING. WE WERE THEN ALMOST STRUCK BY ANOTHER CAR AS I COASTED OVER TO THE SHOULDER. ADDITIONALLY, WHILE DRIVING THE CAR HOME AFTER THIS OCCURRED, IT AGAIN SHIFTED INTO NEUTRAL WHILE I WAS GOING ABOUT 30MPH ON A CITY STREET. WHEN I PUSHED ON THE GAS PEDAL, THE ENGINE REVVED LOUDLY, BUT GAVE ME NO POWER TO MOVE FORWARD. AGAIN I COASTED TO THE SIDE OF THE ROAD. JEEP IS DENYING THAT THERE IS A DANGEROUS TRANSMISSION ISSUE WITH THIS CAR, BUT I HAVE FOUND NUMEROUS STATEMENTS ONLINE FROM JEEP OWNERS EXPERIENCING THE EXACT SAME THING. MOREOVER, I SPOKE TO A TRANSMISSION SPECIALIST WHO SAID HE HAS SEEN THIS OFTEN WITH THE GRAND CHEROKEES. HE STATED THAT IF THERE IS NOT A RECALL YET, THERE SHOULD BE. PLEASE LOOK INTO TO THIS ISSUE. THIS IS GOING TO COST PEOPLE THEIR LIVES IF IT IS NOT ADDRESSED SOON.
Power train, Electrical system, Engine, Nov 9, 2017
I OWN A 2012 JEEP GRAND CHEROKEE VIN: [XXX] FOR THE PAST SEVERAL MONTHS SINCE PURCHASE, THE JEEP HAS HAD ISSUES STARTING AND HAS STALLED WHILE DRIVING AT HIGH RATES OF SPEED. THIS VEHICLE IS NOT SAFE TO CURRENTLY DRIVE AND I AM GETTING NOWHERE WITH THE DEALERSHIP (PERFORMANCE JEEP: DELAWARE, OHIO HTTPS://WWW.MOPAR.COM/EN-US/MY-VEHICLE/RECALLS/SEARCH.HTML WHEN CLICKING ON THIS LINK AND ENTERING THE VIN BELOW IT SHOWS THE RECALLS COMPLETED FOR OUR JEEP. THE 2ND .PDF ATTACHMENT (ATTACHED) SHOWS THE TIPM RECALL WAS COMPLETED ON 2/24/15. OUR CAR IS CONTINUING TO STALL. ?THE TOTALLY INTEGRATED POWER MODULE (TIPM) ON YOUR VEHICLE CONTAINS AN INTERNAL FUEL PUMP RELAY THAT COULD OPERATE INTERMITTENTLY OR FAIL WITHOUT WARNING. AN INTERMITTENT OR FAILED FUEL PUMP RELAY COULD CAUSE THE ENGINE TO STALL WHILE DRIVING AND CAUSE A CRASH WITHOUT WARNING. WHAT YOUR DEALER WILL DO... FCA WILL REPAIR YOUR VEHICLE FREE OF CHARGE. YOUR DEALER WILL INSTALL AN EXTERNAL FUEL PUMP RELAY.? CARFAX ATTACHED. FIRST, A CHRYSLER DEALER TRIED REPROGRAMMING THE COMPUTER MODULE AND THEN HAD TO REPLACE IT IN 2013. PRIOR TO THE FEBRUARY 2015 RECALL. (I ASSUME WHAT THEY IDENTIFY AS THE ENGINE/POWERTRAIN COMPUTER/MODULE IS THE TIPM MODULE ?I.E., THE TOTALLY INTEGRATED POWER MODULE.) ISSUE 1 IN AUGUST 2015, THEY REPLACED THE FUEL PUMP RELAY (I.E., THE RECALL WORK). 2ND ISSUE THEN, IN APRIL 2016, THEY TRIED TO REPROGRAM THE ENGINE POWERTRAIN COMPUTER MODULE AGAIN, AND AGAIN FAILED AND HAD TO REPLACE IT. THIRD ISSUE WE ARE NOW HAVING ISSUES WITH THE VEHICLE: FOURTH ISSUE, STILL NOT FIXED AFTER TAKING IT TO PERFORMANCE JEEP ON 3 OCCASIONS. THERE HAS BEEN A CLASS ACTION LAW SUIT WITH A SETTLEMENT. AS I UNDERSTAND THOSE TERMS, THEY INCLUDE AN EXTENDED WARRANTY ON FUEL PUMP REPAIRS FOR UP TO 7 YEARS/70,000 MILES. WE ARE WELL UNDER THE 7 YEARS/70,000 MILES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Electrical system, Engine, Aug 4, 2017
WHILE DRIVING HOME FROM WORK DURING RUSH HOUR TRAFFIC ON THE HIGHWAY, THE RED BATTERY LIGHT CAME FOR THE FIRST TIME SINCE I OWNED THE VEHICLE. WITHIN MINUTES OF THE LIGHT APPEARING, THE JEEP'S AIR CONDITIONING WENT OFF, ALL WARNING LIGHTS APPEARED ON THE DASHBOARD AND THE WINDSHIELD WIPERS TURNED ON (WITHOUT PROMPTING THEM). ALL THREE OF THESE THINGS HAPPENED WITHIN SECONDS OF EACH OTHER SO I TRIED TO PULL OVER TO THE SIDE OF THE HIGHWAY BUT THE JEEP LOST ALL POWER AND STALLED IN THE RIGHT LANE OF THE HIGHWAY. THERE WAS ABSOLUTELY ZERO POWER SO I WAS UNABLE TO TURN MY HAZARD LIGHTS ON OR PUT THE CAR IN NEUTRAL TO ROLL TO THE BREAKDOWN LANE (SEE ATTACHED PICTURE). I THEN HAD TO EXIT THE JEEP INTO ONCOMING RUSH HOUR TRAFFIC IN THE LEFT LANE AND LUCKILY MADE IT SAFETY TO THE SHOULDER WHERE I CALLED 911 AND TRIPLE A FOR A TOW. THE JEEP WAS TOWED TO MY LOCAL MECHANIC WHO SAID THE ALTERNATOR FAILED AND THAT HE HAD TO UNPLUG IT FROM THE BATTERY SINCE IT WAS STILL PRODUCING EXCESSIVE HEAT HOURS AFTER IT ARRIVED THERE. I THEN CALLED THE FCA CUSTOMER SERVICE AND REFERENCED RECALL T36, SINCE THE EXACT SAME THING HAPPENED AS THE DESCRIPTION PROVIDED (ALTHOUGH I DID NOT HAVE ANY RECALLS ON MY VIN). THEY PUT ME IN TOUCH WITH THE LOCAL JEEP DEALERSHIP TO SET UP AN APPT SO I PAID FOR ANOTHER TOW THERE. THE NEXT DAY I RECEIVE A CALL FROM THE SERVICE DEPT THAT MY ALTERNATOR FAILED, WHICH DRAINED MY BATTERY, WHICH BROKE MY MODULE POWERTRAIN CONTROL COMPUTER TOTALING $2,134 IN REPAIRS. THEY CANNOT CONFIRM NOR DENY THAT MY JEEP IS PART OF RECALL T36, BUT REGARDLESS SINCE MY VIN DOES NOT HAVE ANY RECALLS ON IT, THAT I HAVE TO PAY IN FULL AND THAT IF DOWN THE ROAD THERE IS A RECALL THAT I WILL GET REIMBURSED. I THEN CALL THE FCA CUSTOMER SERVICE BACK AND THEY CHECK THEIR INTERNAL SYSTEM AND CONFIRM THAT I AM NOT PART OF RECALL T36 AND THERE ARE NO OUTSTANDING RECALLS FOR MY JEEP.
Power train, Electrical system, Jun 7, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED WITH THE AIR CONDITIONER AND RADIO STILL OPERABLE, THE CONTACT EXITED THE VEHICLE. UPON RETURNING TO THE VEHICLE, HE NOTICED THAT THE AIR CONDITIONER AND RADIO STOPPED WORKING, BUT THE WINDSHIELD WIPER BLADES WERE MOVING AT SLOW SPEED. THE CONTACT SHIFTED INTO DRIVE, BUT THE VEHICLE WAS MOVING SLOWLY AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS STOPPED, SHIFTED INTO PARK, TURNED OFF, AND FAILED TO RESTART. THE VOLTAGE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH A FAULTY ALTERNATOR AND BATTERY THAT NEEDED REPLACEMENT. THE PARTS WERE REPLACED, BUT THE MECHANIC NOTICED THAT THE COMPUTER WAS DAMAGED AND COULD NOT BE REPAIRED. THE VEHICLE WAS TOWED TO ANOTHER INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE PCM NEEDED REPLACEMENT AND THERE WAS AN ALTERNATOR RECALL. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD THE VEHICLE TOWED TO JT CHRYSLER DODGE RAM OF LEXINGTON (LOCATED AT 4838 SUNSET BLVD, LEXINGTON, SC 29072 (803) 957-2010) FOR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V674000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 113,002.
Power train, Electrical system, Jun 5, 2017
WHILE DRIVING ON FREEWAY, BATTERY WARNING LIGHT LIT UP, FOLLOWED BY (INCORRECT) ERROR MESSAGES ON INSTRUMENT CLUSTER MENU THAT DRIVER SEATBELT WAS UNFASTENED. ALL ELECTRICAL EQUIPMENT IN THE VEHICLE CEASED OPERATION, INCLUDING AC AND STEREO. I PULLED OFF OF FREEWAY AND OPENED HOOD TO FIND THE ALTERNATOR SMOKING HEAVILY. THIS WAS THE EXACT SAME FAILURE SITUATION DESCRIBED IN CHRYSLER RECALL P60, BUT BECAUSE MY ALTERNATOR WAS 180AMP INSTEAD OF 160AMP, IT WAS NOT COVERED BY THE P60 RECALL. THE ALTERNATOR HAD TO BE REPLACED. THE ALTERNATOR FAILURE ALSO RESULTED IN A BLOWN-OUT PCM, WHICH HAD TO BE REPLACED. THIS IS AN EXTREMELY DANGEROUS FAILURE THAT COULD HAVE CAUSED A CAR FIRE, OR TRAFFIC ACCIDENT. CHRYSLER RECALL P60 SHOULD INCLUDE THE 180AMP ALTERNATORS, AS WELL, BECAUSE THEY HAVE THE SAME FAULT AND SAFETY ISSUES.
Power train, Electrical system, Engine, May 22, 2017, fire
180 AMP ALTERNATOR EXPERIENCED CATASTROPHIC FAILURE CAUSING TOTAL LOSS OF ALL POWER, BATTERY FAILURE, PCM FAILURE AND SMOKING AND BURNING SMELL FROM ENGINE COMPARTMENT. EXPERIENCED LOUD WHINNING FROM ALTERNATOR WHILE DRIVING IMMEDIATELY PRIOR TO FAILURE. ULTIMATE FAILURE OCCURED AS CAR PULLED INTO PARKING SPOT. THIS IS THE SAME ISSUE EXPERIENCED BY 160 AMP ALTERNATOR UNDER RECALL. IT IS EXTREMELY DANGEROUS AND CHRYSLER/JEEP SHOULD BE REQUIRED TO FIX THESE ISSUES.
Power train, Jan 5, 2017
WHILE DRIVING ON A REGULAR STREET OR HIGHWAY VEHICLE TENDS TO LOSE POWER AND WILL NOT ACCELERATE. WHEN VEHICLE BEGINS TO ACCELERATE IT JERKS. *TR
Power train, Fuel/propulsion system, Jan 4, 2017
WHEN DRIVING THE VEHICLE WITHIN THE FIRST 20-45 MINUTES OF STARTING, THE VEHICLE WILL STALL WHILE DRIVING WHEN SLOWING DOWN. THE VEHICLE IS STILL AT SPEED BUT THE ENGINE STALLS LEAVING NO POWER STEERING OR BRAKES. THIS OCCURS WHEN SLOWING TYPICALLY BUT CAN OCCUR AT SPEEDS OF UP TO 30-40MPH. THIS HAPPENS ALMOST DAILY AT THIS POINT AND SEEMS TO BE GETTING WORSE. *TR
Power train, Nov 30, 2016, fire
ISSUE: TRANSMISSION FAULT LEADS TO UNEXPECTED "CREEP MODE" IN DRIVE, OVER-PRESSURIZED TRANS EXPELS TRANS FLUID ONTO MANIFOLD LEADING TO ENGINE FIRE. DETAILS: WHEN STOPPED & IDLING IN DRIVE FOR PERIOD OF TIME, TRANSMISSION GOES INTO CREEP MODE OF SOME SORT & WHEN TRYING TO ACCELERATE FROM STOP IT DOES NOT MOVE. THIS CAN HAPPEN AT A LEFT-TURN RED-LIGHT AND WHEN LEAST EXPECTED, HAVING DISASTROUS RESULTS. TRANSMISSION FAILURE FROM OVER-PRESSURIZATION ALREADY LED TO TRANS FLUID BEING EXPELLED FROM DIPSTICK TUBE ONTO ENGINE MANIFOLD RESULTING IN AN ENGINE FIRE. OWNER WAS EASILY ABLE TO REPLICATE THE PROBLEM BY SITTING IN DRIVE FOR 7-8 MINUTES & THEN ATTEMPTING TO ACCELERATE. VIDEOTAPED EVIDENCE SHOWS THE TRANS IS AT NORMAL OPERATING TEMP, YET TACHOMETER IS SHOOTING UP TO 25,000RPM'S & CAR ONLY CREEPS FORWARD. AT THAT MOMENT SMOKE BEGAN POURING OUT FROM UNDER THE VEHICLE AS ONCE AGAIN FLUID WAS BEING EXPELLED ONTO MANIFOLD. ONLY THIS TIME OWNER DID NOT OPEN THE HOOD SO THE LACK OF INFLUX OF FRESH O2 DID NOT IGNITE FLUID LIKE IT DID THE FIRST TIME. VEHICLE IS UNDER 100,000 MILE DRIVETRAIN WARRANTY & JEEP DEALER ENTERED DIAGNOSIS AND REQUEST TO "REPLACE TRANSMISSION, COOLER, O2 SENSOR, & WIRING HARNESS" WHICH FCA USA, LLC REJECTED. FCA RREFUSES TO SAY WHY. DEALER HAS HELD VEHICLE NOW FOR 2MONTHS & 2WEEKS WHILE DEALER TRIES TO CONVINCE FCA TO REPLACE DEFECTIVE DRIVETRAIN. FCA REFUSES TO SUPPLY WRITTEN DOCUMENTATION OF WHY CLAIM IS BEING REJECTED. FCA SENT OUT A "SPECIAL INVESTIGATOR" (FOR FIRES) WHO WITHOUT MEETING THE SERVICE MGR OR AUTHORIZED DRIVETRAIN TECH, SERVE DETERMINES IT IS NOT UNDER WARRANTY. YET HE KNOWS NOTHING OF TRANSMISSIONS & SPOKE TO NO ONE AT DEALER ABOUT THEIR DIAGNOSIS AND ISSUE. VEHICLE IS UNSAFE AS IT WILL FAIL TO ACCELERATE WITHOUT NOTICE AT ANYTIME & CONTINUED EXPOSURE TO OVER-PRESSURIZED TRANSMISSION AND EXPELLED TRANS FLUID COULD RESULT IN FIRE. *TR
Power train, Aug 5, 2016, crash
TO WHOM IT MAY CONCERN: I WOULD LIKE TO FORMALLY REPORT WHAT I CONSIDER A CRITICAL FLAW WITH MY 2012 9JEEP GRAND CHEROKEE EQUIPPED WITH THE PENTASTAR V6 ENGINE. I HAVE HAD MULTIPLE INSTANCES OF UNINTENDED ACCELERATION BY THE ENGINE IN THE PAST 45 DAYS. THE MOST RECENT EVENT RESULTED IN MY DAMAGING VEHICLE'S WHEEL AS WELL AS NEARLY HITTING A PARKED VEHICLE. I HAVE 85533 MILES ON MY CAR AND THIS FLAW HAS ONLY MANIFESTED ITSELF IN THE PAST 3 DAYS (85533MILES). I HAVE CONTACTED MY LOCAL DEALER CONCERNING THIS ISSUE, BUT HAVE BEEN TOLD THAT IN ORDER TO LOOK INTO THIS OBVIOUS SAFETY DEFECT, I AM REQUIRED TO PAY FOR THEIR DIAGNOSTIC TIME. I FEEL THAT THE MANUFACTURER OF A PRODUCT THAT HAS SUCH A BLATANT SAFETY RISK SHOULD BE APPRECIATIVE OF BEING INFORMED OF SUCH A DEFECT, AND CERTAINLY TAKE RESPONSIBILITY FOR IT. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Aug 3, 2016
THERE IS A LEAK AT THE TRANSMISSION COOLER. LOOKING ON LINE, THIS APPEARS TO BE A COMMON PROBLEM. I NOTICES THE PROBLEM WHEN I TRIED TO ACCELERATE UP A HILL AND THE TRANSMISSION WOULD NOT SHIFT TO THE PROPER GEAR, AND THE CAR SLOWED AND I PULLED OFF TO THE SIDE OF THE ROAD TO NOT BLOCK TRAFFIC. THIS WAS DANGEROUS AND I WAS NOT HAPPY. I TURNED THE CAR OFF AND ON, AND IT SEEMED TO WORK FINE. THE DEALER SERVICE DEPARTMENT LOCATED THE PROBLEM TO BE THE TRANSMISSION OIL COOLER LEAK CAUSING LOW TRANSMISSION FLUID/OIL AND MAKING THE CAR NOT SHIFT PROPERLY. I WAS DRIVING/ACCELERATING UP HILL AT THE TIME. THE JEEP DEALER AT FOLSOM CALIFORNIA HAS THE CAR NOW.
Power train, Apr 25, 2016
THIS IS THE LETTER I SENT TO CHRYSLER: I'M THE OWNER OF A JEEP GRAND CHEROKEE 2012, WITH VIN [XXX] AS I WAS REPAIRING A FLAT TIRE I NOTICED SOMETHING VERY STRANGE AND VERY DANGEROUS HAPPENING IN MY VEHICLE. I?M A MECHANICAL ENGINEER BY TRADE AND IN MY 60 YEARS OF LIFE I HAVE SEEN AND WORK ON A LOT OF DIFFERENT CARS AND I KNOW THAT CAN HAPPEN IN SITUATIONS SIMILAR TO THIS. THE PORTION OF THE VISIBLE THREADS ON THE FRONT AXLE CAME OUT OF THE SHAFT LIKE REMOVING A SLEEVE AND CRUMBLED LIKE BREAD CRUMBS WHAT IS TO SAY THAT THE PORTION OF THE THREAD ENGAGED WITH THE NUT ON THE SHAFT (WHICH ISN'T VISIBLE AT THIS STAGE) WON'T HAVE THE SAME END RESULTS? WHAT CAN HAPPEN TO A CAR DRIVING 65 ML/H ON A HIGHWAY WHEN A FRONT WHEEL WILL FALL OUT? IS MY CAR JUST A BLACK SHEEP? IS THE LOT THAT MY CAR WAS PRODUCED SOMETHING OUT OF ORDINARY? THE AMOUNT OF RUST HAS DESTROYED THE THREADS ON THE VISIBLE PART OF THE AXLE. IN MY OPINION THIS IS A DISASTER WAITING TO HAPPEN. I HAVE PURCHASED EXTENDED WARRANTY WHEN I PURCHASED MY VEHICLE AND I WILL BE AT THE DEALER TOMORROW TO REPAIR IT I WOULD LIKE CHRYSLER TO EVALUATE THE PROBLEM AND TAKE THE NECESSARY ACTIONS TO FIX THE PROBLEM PREVENTING LIFE'S BEING LOST. AS YOU CAN SEE FROM THE PHOTOS THERE ARE NO SIGNS OF THREADS LEFT ON THE AXLES. EVALUATE BETTER. IF YOU LIKE TO SEND ME TO ONE SPECIFIC REPRESENTATIVE OF YOUR COMPANY IN MY AREA FOR EVALUATION PLEASE LET ME KNOW RIGHT WAY. MY CONTACT INFORMATION WILL BE BELOW. A COPY OF THIS LETTER WILL BE SENT TO NTSB FOR THE RECORDS. I HOPE THAT I'M WRONG AND YOUR EXPERTS WILL EVALUATE, BUT I HAVE TO DO THIS REPORT TO I CAN HAVE A CLEAR CONSCIENCE THAT DID WHAT I THOUGHT IS THE BEST. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Visibility, Mar 31, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO START BUT FAILED TO SHIFT OUT OF PARK. IN ADDITION, THE WINDSHIELD WIPERS FAILED. THE VEHICLE WAS TOWED TO THE DEALER WHO INDICATED THAT THE TRANSMISSION MODULE, THE WIPER MOTOR AND THE (TIPM) TOTALLY INTEGRATED POWER MODULE FAILED. THE VEHICLE WAS REPAIRED. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Power train, Feb 19, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Power train, Jan 30, 2016
ENGINE REVS UP INTERMITTENTLY WITH NO EXPLANATION, HAVE DISCUSSED WITH DEALER AND THEY MUST BE ABLE TO DUPLICATE BEFORE COVERING UNDER WARRANTY. DEALER ADMITS THIS IS A WARRANTABLE ISSUE. PROBLEM IS IS THAT IT ONLY HAPPENS EVERY 2000 TO 4000 MILES. VIRTUALLY IMNPOSSIBLE TO DUPLICATE. SEVERE HAZARD WHILE DRIVING ON HIGHWAY. HAVE TO PULL OVER AND RESTART CAR TP CPRRECT PROBLEM.
Power train, Dec 30, 2015
OXYGEN SENSOR SHORTED OUT THE POWERTRAIN CONTROL MODULE CAUSING THE ENGINE TO ALMOST STALL OUT AND ENGINE LIGHT TO COME ON AND FLASH. HAD TO REPLACE OXYGEN SENSOR AND POWERTRAIN CONTROL MODULE. *JS