2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints: service brakes
288 reports, newest first. Show all
Service brakes, Jun 6, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jun 6, 2014
WE'VE HAD ODD PEDAL FIRMNESS ISSUES, THEN RECEIVED A JEEP RECALL, BROUGHT IT IN AND THEY CONFIRMED (AFTER A HORRIBLE CUSTOMER SERVICE EXPERIENCE) THAT OUR CAR HAS THE FLAWED PART, AND THEN GAVE IT BACK AND SAID THEY CAN'T DO THE RECALL NOW AND WILL LET US KNOW? AFTER CONTACTING CUSTOMER CHAT AND THE CALL CENTER OF JEEP NA WE HAVE DISCOVERED THERE IS ANOTHER RECALL FOR THE ABS THAT IS LIKELY CAUSING THE ISSUE. OUR LOCAL DEALERSHIP DIDN'T MENTION THIS RECALL AT ALL AND HAD NO PROBLEM SENDING US BACK ON THE ROAD WITH A VEHICLE WITH BRAKE DEFECTS. I TRIED ADDRESSING IT AT THE LOCAL AND MANUFACTURER LEVEL AND THEY WON'T EVEN ADDRESS MY SAFETY CONCERNS. THEY JUST APOLOGIZE I AM DISSATISFIED. *TR
Service brakes, Jun 6, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART NEEDED WAS UNAVAILABLE. THE DEALER STATED THAT THE PART WOULD BECOME AVAILABLE IN JULY OF 2014. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 08/11/14*LJ UPDATED 8/30/2017*CN
Service brakes, Jun 6, 2014
TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED THE RECALL NOTIFICATION RELATED TO NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE DEALER INDICATED PARTS WERE NOT AVAILABLE. CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER HAD NOT BEEN CONTACTED.
Service brakes, Hydraulic, Service brakes, Jun 6, 2014
TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER 14V154000 ( SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE RECALL REPAIR WAS NOT PERFORMED IN A REASONABLE AMOUNT OF TIME. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PARTS DELAY. THERE WERE NO FAILURES.
Service brakes, Jun 4, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES AND SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BE AVAILABLE. THE MANUFACTURER WAS ALSO NOTIFIED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE RECALL REPAIR WOULD BE PERFORMED. THERE WERE NO FAILURES.
Service brakes, Jun 4, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA RECALL NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE THAT THE PART WOULD BE AVAILABLE. THERE WERE NO FAILURES AT THIS TIME.
Service brakes, Jun 3, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V15400 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART WAS UNAVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jun 3, 2014
RECEIVED RECALL NOTICE P14 / NHTSA 14V-154 (BRAKE BOOSTER) ON 5/31/14. CONTACTED EARNHARDTS GILBERT JEEP / DODGE ON 6/2/14 (GILBERT, ARIZONA) . WAS ADVISED TO BRING VEHICLE IN TO SERVICE DEPT. ON 6/3/14 BY APPOINTMENT FOR INSPECTION. WAS ALSO ADVISED THAT PARTS WOULD HAVE TO BE ORDERED. ARRIVED ON 6/3/14 AND WAS INFORMED NO INSPECTION WOULD TAKE PLACE UNTIL PARTS ARRIVED "2-3 WEEKS" LATER. IT WAS MY DISTINCT IMPRESSION, VIA INITIAL PHONE CALL TO DEALER AND SUBSEQUENT INITIAL VISIT, THAT DEALER / PERSONNEL WERE NOT AS FAMILIAR WITH RECALL AS ONE WOULD THINK THEY SHOULD BE. I ALSO UNDERSTAND THE RECALL ISSUE AT HAND BUT AT THIS JUNCTURE MY WIFE AND I WILL BE WAITING 2-3 WEEKS, PERHAPS, TO HAVE THE ISSUE RESOLVED. I FIND IT DIFFICULT TO BELIEVE THAT CHRYSLER DOES NOT HAVE NECESSARY PARTS AT THE TIME OF RECALL NOTIFICATION TO RECTIFY BRAKE BOOSTER ISSUE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Service brakes, May 30, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER STATED THE PARTS WOULD NOT BECOME AVAILABLE FOR AT LEAST ANOTHER 4 MONTHS. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE.
Service brakes, May 30, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (BRAKES). THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, May 20, 2014
I STARTED CAR, BACKED OUT OF DRIVEWAY, ATTEMPTED TO STOP CAR, BRAKE HARD BUT WOULD NOT STOP CAR, COMPLETE LOSS OF BRAKING CAPABILITY. ALSO LOUD HISSING NOISE COMING FROM UNDER CAR. CAR WAS BROUGHT TO ELMWOOD CHRYSLER E.PROVIDENCE RI. INVOICE NO. [XXX]. CAUSE FOUND, BRAKE BOOSTER AND MASTER CYLINDER FAULTY. COST TO REPAIR $705.37. I CHECKED ON LINE FOR CHRYSLER RECALLS, FOUND TWO MENTIONING PROBLEMS WITH BRAKES IN JEEP GRAND CHEROKEE VEHICLES MANUFACTURED 11/2011 MFR ON DOOR IS 11/11. CHRYSLER STATES RECALL ID#102269 IS IN REGARDS TO BRAKE BOOSTERS WHICH IS WHAT WENT ON MY JEEP. AS OF 5/20/14 I HAVE NOT RECEIVED A RECALL NOTICE, I SENT ALL INFORMATION AND COPIES OF INVOICES TO CHRYSLER RECALL ASSISTANCE CENTER AND CHRYSLER CUSTOMER CARE ON 4/3/14, RECEIVED BY THEM ON 4/7/14, I RECEIVED A CALL ON 5/13/14 , SPOKE WITH BILL, CASE NO. 24885879 ASSIGNED BY CHRYSLER, HE WAS VERY RUDE, KEEP TRYING TO GET ME TO SAY THAT THE BRAKES WERE SOFT, THERE WERE NO BRAKES, PEDAL WAS HARD TO THE TOUCH, BUT NO STOPPING POWER. TOLD ME BRAKE FAILURE WAS NOT COVERED BY RECALL. I AM COMPLETELY AT A LOSS, NOT ONLY OF MY $705.37 BUT MY RESPECT AND FAITH IN CHRYSLER PRODUCTS, AS FROM WHAT I RESEARCHED ON LINE THE RECALLS WERE FOR BRAKE BOOSTER. REPAIR INVOICE STATES: CAUSE FOUND, BRAKE BOOSTER & MASTER CYLINDER FAULTY. THIS IS THE SECOND MAJOR SAFETY ISSUE WITH THIS VEHICLE THE FIRST WAS IN 8/2013, VEHICLE WOULD AUTOMATICALLY DROP INTO FIRST GEAR, IT WAS A TERRIFYING EXPERIENCE BEING THAT I WAS ON THE HIGHWAY TRAVELING AT 65 MPH, TO DROP DOWN TO BARELY 5 MPH, ABSOLUTELY NO ACCELERATION, FORTUNATELY THE SOLENOID-TRANSMISSION & TRANSUDED-PRESSURE SENSOR & NINE OTHER PARTS WERE COVERED UNDER THE WARRANTY. I SHOULD BE SO LUCKY THIS TIME ! I FEEL THAT CHRYSLER HAS AN OBLIGATION TO STAND BEHIND IT PRODUCT WHEN IT COME TO THE SAFETY OF THE PEOPLE WHO PUT THEIR TRUST IN THEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Service brakes, Apr 22, 2014
REPORTED A BRAKING PROBLEM TO JEEP DEALERSHIP HAPPENED ON 3 OCCASIONS ON THE PARKWAY, FORTUNATELY I WAS ABLE TO CONTROL THE BRAKING BY DOWNSHIFTING MY JEEP. WENT TO THE DEALERSHIP IMMEDIATELY THINKING MY JEEP NEEDED BRAKE PADS...WHICH I PAID TO REPLACE ANYWAY TO BE ON THE SAFE SIDE. THERE WAS A BRAKE RECALL FROM CHRYSLER ON 2012 JEEPS GC & ALSO REPORTED THE BREAKING PROBLEM TO JEEP HEADQUARTERS ON 2 DIFFERENT OCCASIONS. I WAS TOLD I WOULD RECEIVE A RECALL NOTICE, MY REPORTS ARE ON FILE. IT'S ALMOST 2 MONTHS & I STILL HAVE NOT RECEIVED A RECALL NOTICE FROM CHRYSLER I DON'T UNDERSTAND WHAT IS TAKING CHRYSLER SO LONG TO SEND OUT RECALL NOTICES WHEN A BRAKING PROBLEM IS AT STAKE & HAS BEEN REPORTED TO CHRYSLER & THE JEEP DEALERSHIP. I ALSO CHECKED WITH MY DEALERSHIP TODAY ( APR 22ND) TO SEE IF CHRYSLER PERHAPS HAS SENT THE RECALL TO THEM VIA MESSAGING ?????????? NO LUCK CHRYSLER HAS MY VIN # & REPORT ON FILE, HOWEVER AS OF TODAY I HAVE NOT RECEIVED A RECALL NOTICE. DOES CHRYSLER WAIT UNTIL SOMEONE HAS AN ACCIDENT BEFORE THEY SEND OUT THE RECALL NOTICES ?????????????? *TR
Service brakes, Apr 8, 2014
WHILE DRIVING ON AN EXPRESSWAY, THERE WAS A BACKUP OF TRAFFIC AND I WENT TO DEPRESS THE BRAKES. THE BRAKE PEDAL WAS SO STIFF IT COULD NOT BE DEPRESSED AND THE BRAKES DID NOT ENGAGE. I KEPT MY FOOT N THE BRAKE AND STILL THERE WAS NO BRAKING. I LET UP MY FOOT AND DEPRESSED THE BRAKE PEDAL AGAIN AND FINALLY GOT THE BRAKES TO WORK. THIS HAS HAPPENED SEVERAL TIMES WHILE DRIVING THIS VEHICLE. I DID CONTACT MY DEALER AND TOOK THE JEEP IN FOR THIS PROBLEM. THE DEALER INDICATED THAT THEY COULD NOT REPLICATE THE PROBLEM WHILE ROAD TESTING AND COULD NOT FIND ANYTHING WRONG WITH THE BRAKES. *TR
Service brakes, Apr 2, 2014
DRIVING AT ROAD OR HIGHWAY SPEED, SUDDEN APPLICATION OF BRAKES REQUIRES LONG DISTANCE TO STOP. SOFT PEDDLE AND REQUIRES GREATER PRESSURE FOR EMERGENCY STOPS.TOOK TO DEALER ON 28DEC2013 AND REQUESTED INSPECTION AND REPAIR OF BRAKES. DEALER ANALYSIS: "VEHICLE OPERATING TO MANUFACTURERS DESIGN." EXPERIENCED SAME PROBLEM IN FEBRUARY AND APRIL 2014. RETURNED TO DEALER ON 02APR2014 FOR OIL CHANGE AND COMPLAINED OF BRAKING PROBLEM. DEALER VERBAL, NO PROBLEM FOUND. *TR
Service brakes, Apr 2, 2014
MY BRAKES FEEL VERY SPONGY WHEN WET COMING DOWN A SANDY HILL I WOULD NOT STOP! ALSO, STEAM COMES OUT FROM UNDER HOOD BUT NOT READING HOT??? HAPPENS A LOT! SMELLS HOT WHEN THIS HAPPENS! CONTACTED WALKER MOTOR SALES IN WOODSVILLE NH BUT HE HAS NOTHING ON RECALLS! THERE FORE CANNOT FIX THE PROBLEM!!! *TR
Service brakes, Mar 27, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE ATTEMPTING TO ENGAGE THE BRAKES, THEY FAILED TO STOP THE VEHICLE IN TIME CAUSING HIM TO DRIVER THROUGH THE STOP SIGN. THE VEHICLE WAS TAKEN TO THE DEALER; HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFUSED TO PROVIDE HIM ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 14V104000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 18,000 AND THE CURRENT MILEAGE WAS 20,000.
Service brakes, Mar 17, 2014
WHILE MY WIFE WAS DRIVING THE CAR WITH MY 18MONTH OLD SON IN THE VEHICLE THE BRAKE STOPPED WORKING. SHE WAS ABLE TO COAST HER WAY TO THE NEAREST DEALERSHIP WHERE IT WAS DETERMINED THAT THE POWER BRAKEBOOSTER WENT. THIS COST US $500 TO FIX BECAUSE BOTH THE MANUFACTURER AND DEALERSHIP SAID ITS NOT COVERED ON EXTENDED WARRANTY AS ITS "WARE AND TEAR". IN MY OPINION IF THE BREAKS OF A 2012 CAR FAIL TO WORK THIS IS NOT WARE AND TEAR BUT A VERY SERIOUS AND DANGEROUS DEFECT WITH THE CAR. I AM VERY CONCERNED THAT THIS COULD HAPPEN AGAIN WITH A MUCH WORSE OUTCOME. *TR
Service brakes, Mar 10, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BRAKE PEDAL ABNORMALLY WAS DEPRESSED INTO THE FLOORBOARD WHILE THE VEHICLE WAS PARKED. THE VEHICLE WAS TOWED TO THE DEALER, WHO ADVISED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000. THE VIN WAS NOT AVAILABLE. *TR
Air bags, Service brakes, Mar 7, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG SENSOR LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADVISED THAT THE AIR BAG CONTROL MODULE HAD MALFUNCTIONED AND NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT THE ABS AND INSTRUMENT CLUSTER MODULE SOFTWARE NEED TO BE UPDATED TO CORRECT A DEFECTIVE ABS (ANTI- LOCK BRAKING SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 49,000. *TR
Service brakes, Mar 7, 2014
I EXPERIENCED A 90% FAILURE OF THE BRAKES ON MY 2012 GRAND CHEROKEE THIS AM. THE VEHICLE WHICH IS NORMALLY NOT LEFT OUTDOORS AT NIGH WAS LEFT OUTSIDE LAST NIGHT AND THE TEMPERATURE FELL TO -5 DEG F. WHEN I DOVE AWAY THIS AM AND APPLIED THE BRAKES I HAD +/- 10% OF THE NORMAL BRAKING POWER AND WHEN I APPLIED THE BRAKES HARDER I COULD FEEL THE ANTILOCK BRAKE SYSTEM KICK IN BUT STILL NOT BRAKING. ONCE THE VEHICLE SAT IN THE SUN AND WARMED THE BREAKS FUNCTIONED FINE. MY UNDERSTANDING FROM THE JEEP FORUM IS THAT THIS IS A DESIGN ISSUE WITH THIS YEAR AND MODEL, ACCORDING TO MY DEALER THERE IS NO RECALL TO FIX IT. *TR
Service brakes, Feb 28, 2014
MY 2012 JEEP GRAND CHEROKEE LAREDO HAD A BRAKE PROBLEM AND THE SERVICE DEPT AT NIELSEN JEEP IN EAST HANOVER, NJ, DIAGNOSED IT A BRAKE BOOSTER FAILURE. THIS IS NOT A PROBLEM THAT SHOULD OCCUR IN A WELL-MAINTAINED 2 YEAR OLD VEHICLE. THE SERVICE MANAGER (WHO WAS VERY NICE AND COURTEOUS) EXPLAINED THAT THE CAR IS UNSAFE TO DRIVE (THE BRAKES COULD FAIL) BUT THAT THE PART IS NOT AVAILABLE ANYWHERE. IT IS ON NATIONAL BACKORDER AND THERE IS NO ANTICIPATED DELIVERY DATE. THE DEALER DENIED MY REQUEST FOR A LOANER CAR SO I FILED CASE # 24644312 WITH CHRYSLER TO APPEAL FOR A LOANER/RENTAL CAR. CHRYSLER ESCALATED MY REQUEST TO THE "HIGHEST LEVEL" BUT THEN ALSO DENIED THE LOANER/RENTAL CAR. I NEED MY CAR TO GET TO WORK. WHILE I CAN ASK SOMEONE DRIVE ME TO WORK FOR A FEW DAYS, IT IS UNREASONABLE TO DO SO FOR AN UNDETERMINED PERIOD OF TIME. I HAVE NO CHOICE BUT TO PICK UP MY CAR AND CONTINUE TO DRIVE IT UNTIL THE PART COMES IN. I HOPE THE BRAKES DO NOT FAIL IN THE MEANTIME. THE SERVICE MANAGER TOLD ME THERE WERE ALSO 3 OTHER JEEP GRAND CHEROKEES IN THE SHOP AWAITING THE BRAKE BOOSTER PART. I AM FILING THIS COMPLAINT BECAUSE THIS IS AN UNSAFE CIRCUMSTANCE AND AS I HAVE LEARNED, THIS IS NOT ISOLATED TO ONLY MY VEHICLE. MY HOPE IS THAT CHRYSLER JEEP WILL PROVIDE AN ALTERNATIVE TRANSPORTATION OPTION TO OWNERS, SUCH AS A LOANER CAR OR RENTAL REIMBURSEMENT, WHILE THEY ARE AWAITING THE PART. ALSO, I HOPE FOR CHRYSLER JEEP TO ACCELERATE THE MANUFACTURING OF THIS PART. I THINK A RECALL IS PROBABLY IN ORDER FOR THE JEEP GRAND CHEROKEE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Service brakes, Feb 18, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE BRAKE PEDAL SEIZED WHEN DEPRESSED. THE FAILURE RECURRED SPORADICALLY OVER A ONE YEAR SPAN. THE VEHICLE WAS TAKEN TO A DEALER AND DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 500.
Service brakes, Feb 14, 2014
I STARTED MY VEHICLE UP ON A COLD MORNING, -5 DEGREES. BROUGHT VEHICLE UP TO 40MPH, APPLIED THE BRAKES, NOTICED THE PEDAL WAS STIFF. BRAKES WEREN'T WORKING, AND DASHBOARD BRAKE WARNING LIGHT WAS ON. MANAGED TO STOP AND PARK VEHICLE. BROUGHT TO DEALERSHIP LAST NIGHT (2/14/14) WHERE VEHICLE WAS DIAGNOSED WITH BAD BRAKE BOOSTER. UPON FURTHER INVESTIGATION ONLINE, BRAKE BOOSTERS WERE AFFECTED BY COLD WHETHER ALL OVER THE NORTHEAST PART OF THE COUNTRY. VEHICLE WAS EXTREMELY DIFFICULT TO STOP. SERVICE MANAGER SEEMED FAMILIAR WITH THE PROBLEM AND REPORTED THAT PARTS WERE BEING ORDERED FROM THE MANUFACTURER. I FEEL OBLIGATED TO REPORT THIS SITUATION WITH THE HOPE THAT SOMETHING WILL BE DONE ABOUT THIS PROBLEM BEFORE SOMEONE GETS HURT. *TR
Service brakes, Feb 14, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE REVERSING, THE BRAKES FAILED TO RESPOND AS THE BRAKE WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE EMERGENCY BRAKE WAS ACTIVATED IN ORDER FOR THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 48,000. *TR