2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints: service brakes
288 reports, newest first. Show all
Service brakes, Feb 11, 2014
BRAKE BOOSTER FAILURE. DEALER STATES "LOW ASSIST". JEEP HAS NO STOPPING POWER AT ALL, PEDAL IS HARD AND VEHICLE JUST KEEPS ROLLING. PARTS ARE NATIONALLY BACKORDERED. FROM WHAT I'M READING ONLINE THIS IS A LARGE SCALE PROBLEM. MOISTURE IS GETTING IN THE BOOSTER AND FREEZING, CAUSING BRAKES TO FAIL. I HAVE A CASE NUMBER OPEN WITH JEEP. *TR
Service brakes, Feb 3, 2014
I AM THE OWNER OF A 2012 JEEP GRAND CHEROKEE THAT AT THE TIME OF THE FOLLOWING INCIDENT HAD APPROXIMATELY 48000 MILES ON IT. DURING OUR FIRST COLD WEATHER IN JANUARY 2014 I TOOK THE CAR OUT AND WHEN I WENT TO APPLY THE BRAKES I HAD TO STEP ON THE PEDAL WITH ALL MY STRENGTH TO AVOID HITTING ANOTHER CAR AND THEN HAD TO STEER THE CAR OFF THE ROAD TO AVOID A ACCIDENT. I THEN PARKED THE CAR ON THE SIDE OF THE ROAD AND DID NOT DRIVE IT THE REST OF THE DAY. THE NEXT DAY WHEN THE TEMPERATURE WAS WARM AGAIN I HAD NO PROBLEM WITH THE BRAKES. A WEEK LATER DURING ANOTHER COLD WEATHER THE BRAKES HAD THE EXACT SAME PROBLEM MAKING THE CAR EXTREMELY DANGEROUS TO DRIVE AND A LIABILITY TO BOTH ME AND OTHERS ON THE ROAD. I HAD THE CAR TOWED TO MY LOCAL MECHANIC WHO SAID IT WAS A PROBLEM WITH THE POWER BRAKE BOOSTER AND THAT THE BOOSTER HAD A FAULTY DESIGN THAT ALLOWED WATER TO GET INTO IT CAUSING FAILURE IN FREEZING TEMPERATURE AND IS NOT DETECTABLE UNLESS THE TEMPERATURE DROPS BELOW FREEZING WHICH IS A HUGE SAFETY HAZARD. I CONTACTED TO JEEP TO ORDER THE PART AND FOUND OUT THAT IT IS ON NATIONAL BACK ORDER DUE TO A EXTREMELY HIGH VOLUME OF PARTS FAILURES IN BOTH JEEP GRAND CHEROKEE AND DODGE DURANGO TRUCKS. I BARELY AVOIDED A SERIOUS ACCIDENT IN MY TRUCK DUE TO A DESIGN FLAW BY JEEP THAT THEY REFUSE TO CORRECT WHICH WILL LEAD TO A UNSUSPECTING PERSON BEING IN A SERIOUS ACCIDENT BECAUSE JEEP REFUSES TO CORRECT A KNOWN PROBLEM. *TR
Service brakes, Feb 2, 2014
I CURRENTLY LEASE A 2012 JEEP GRAND CHEROKEE LAREDO AND THE OTHER DAY MY WIFE AND SON WERE DRIVING THE CAR AND THE BRAKES COMPLETELY FAILED. THEY WOULD NOT DEPRESS EVEN AT 5-10 MPH AND IF COMPLETELY SLAMMED TO THE FLOOR THE ABS WOULD PUMP BAKE FIGHTING THE BRAKE PRESSURE. THEY WENT THROUGH A RED RIGHT AND LUCKILY WERE NOT HURT. LATER THE BRAKES BEGIN WORKING AND WE DROPPED IT OFF AT THE SERVICE CENTER. ONCE THERE THEY TEST DROVE IT AND ALMOST CRASHED AS THE BRAKES WOULD NOT WORK. THEY SAID IT NEEDS A NEW BRAKE BOOSTER, BUT THE PART IS ON BACK ORDER AND THERE ARE ACTUALLY 3 OTHER CARS AT THAT SERVICE STATION WHICH NEEDS THE SAME PART. I HAVE READ A COUPLE POSTS ON VARIOUS WEBSITES WITH PEOPLE HAVING THE SAME ISSUE. I WAS WONDERING IF OTHERS HAVE EXPERIENCED THE SAME ISSUE? (ON ANOTHER NOTE NO ONE HAS BEEN ABLE TO HELP US WITH EITHER A LOANER CAR OR PAYING FOR A RENTAL AS THE CAR HAS 38K MILES SO TECHNICALLY OUT OF WARRANTY..SO THAT'S BEEN FUN). THANKS. *TR
Service brakes, Engine, Dec 26, 2013
APRIL 5, 2013, LESS THAN A YEAR (PURCHASED - 2012 JEEP GRANDE CHEROKEE LAREDO) THE CHECK ENGINE LIGHT WENT ON, TOOK VEHICLE TO SERVICE DEPARTMENT, AND INFORMED MY SERVICE PROVIDER (JEEP DEALERSHIP) THERE IS A "PROBLEM" WITH THE CYLINDER HEAD. VERY DISTURBING BECAUSE THE VEHICLE WAS PURCHASED BRAND NEW, LESS THAN 10K MILES AND ALREADY A MAJOR PART MUST BE REPLACED ON A "BRAND NEW" VEHICLE. I AM INFORMED THAT IS NOT A COMMON, AND THERE ARE SEVERAL OTHER OWNERS WITH THE SAME PROBLEM "CHECK ENGINE LIGHT ON". REPAIR TOOK MORE THAN THREE DAYS, BECAUSE THE ENTIRE ENGINE MUST BE TAKEN OUT TO REPLACE THESE TWO CYLINDERS. VERY ALARMING AND VERY CONCERNED FOR THE FUTURE OF THIS VEHICLE, WHAT ELSE COULD POSSIBLY GO WRONG NEXT? TWO MONTHS LATER, DRIVER SIDE SEAT MUST BE REPLACED DUE TO CRACKS IN THE "LEATHER". TWO MONTHS AFTER, BRAKES ARE MAKING STRANGE NOISES, ACCELERATION VERY SLOW, STALLS, MUST PRESS VERY HARD ON GAS PEDAL FOR VEHICLE TO PICK UP SPEED, VERY FRIGHTENING ESPECIALLY WHEN ENTERING THE FREEWAY. DOOR PANELS APPEARS LOOSE, THE DOORS (3) WILL NOT STAY OPEN, REQUIRES EXTRA PUSH AND HOLD BEFORE IT STAYS OPEN BY ITSELF. TO CLOSE THE DOOR I MUST LITERALLY SLAM THE DOOR, OTHERWISE NOT SHUT, VERY DISTURBING BECAUSE MY CHILDRENS SIT BACK THERE. HOPEFULLY THIS IS MY LAST ENCOUNTER THE CAMERAS (BACK) OF VEHICLE FLASH ON AND OFF, I AM VERY CONCERN ESPECIALLY WHEN THE POSITION OF THE DRIVER SEAT MAKES LOOKING BACK VERY DIFFICULT, THE CAMERA CANNOT BE FUNCTIONING INEFFICIENTLY. THE VEHICLE HAS A 3/YEAR OR 36,000 MILE WARRANTY AND WITH THE AMOUNT OF ISSUES I HAVE ENCOUNTERED I DO NOT FIND THAT TO BE SUFFICIENT OR EVEN UTTERLY APPROPRIATE. I PURCHASED A BRAND NEW VEHICLE NOT A USED. IF THERE WERE NO WARRANTIES I COULD NOT IMAGINED PAYING OUT OF POCKET THOUSANDS OF DOLLARS ON REPAIRS. *TR
Service brakes, Sep 23, 2013
I AM WRITING TO YOU ABOUT AN AREA OF CONCERN REGARDING MY 2012 JEEP GRAND CHEROKEE OVERLAND. FOR NO REASON I HAVE A CRACK IN MY WINDSHIELD WHILE THE CAR WAS PARKED. THIS CRACK EXTENDS VERTICALLY FROM THE TOP CENTER OF THE WINDSHIELD AROUND THE REAR VIEW MIRROR AND THEN EXTENDS HORIZONTALLY THE REMAINDER OF THE WAY. I UNDERSTAND CRACKS HAPPEN, THOUGH WHEN I DID SOME SEARCHING AROUND THE INTERNET, I NOTICE THAT THIS IS FAR FROM AN ISOLATED INCIDENT. I HAVE FOUND DOZENS OF THREADS ON THE SAME TOPIC...AND NOT JUST A CRACK THAT APPEARS FOR NO REASON, BUT ALL THESE CRACKS ARE IN THE SAME LOCATION. THIS IS NOT A COINCIDENCE. BELOW ARE A FEW (ONE CONTAINS PICTURES). HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F19A60E (SCROLL DOWN TO ENTRY # 8-10) HTTP://WWW.JEEPFORUM.COM/FORUM/F309/2012-OVERLAND-HEMI-CRACKED-WINDSHIELD-1362551/ HTTP://WWW.TRUEDELTA.COM/JEEP-GRAND-CHEROKEE/PROBLEMS-144/2012 (SCROLL ABOUT HALFWAY DOWN) THESE PICTURES SHOW AN IDENTICAL CRACK TO THE ONE THAT I HAVE EXPERIENCED. ALSO OF CONCERN IS THAT IN THE ONE POST THE USER STATES THAT THE WINDSHIELD IS ON BACK-ORDER FROM JEEP...CLEARLY JEEP IS SELLING A LOT OF REPLACEMENT WINDSHIELDS. AS WE ALL KNOW THE WINDSHIELD IS ONE OF THE MOST DOMINANT SAFETY FEATURES ON A VEHICLE AND IT IS CLEAR THAT THERE IS A DEFECT IN THE VEHICLE THAT IS CAUSING THESE CRACKS, LIKELY A STRUCTURAL ISSUE WITH THE JEEP GRAND CHEROKEE. IT WOULD SEEM TO ME THAT AN ISSUE WITH A VEHICLE COMPROMISING THE SINGLE MOST IMPORTANT SAFETY FEATURE OF A CAR ISN'T TO BE TAKEN LIKELY AND WARRANTS INVESTIGATION. I WOULD BE HAPPY TO PROVIDE YOU WITH PICTURES AND CAN MAKE MYSELF AVAILABLE TO SPEAK AT YOUR CONVENIENCE. ALSO YOU SHOULD NOTE THAT UPON TAKING MY CAR TO THE DEALER, THEY WERE EXPLICIT THAT THIS WAS NOT A WARRANT-ABLE ITEM, LEAVING ME WITH NO ISSUE THAN TO SUBMIT A CLAIM ON MY INSURANCE. KIND REGARDS, STEVE GONDA
Electrical system, Service brakes, Engine, Jun 29, 2013
THIS JEEP WAS REPLACED BECAUSE THE PRIOR JEEP WAS LEMON LAW. THE ENGINE LIGHT APPEARED AFTER ABOUT 3 WEEKS OF PURCHASE, THE CAR WAS BRAND NEW. LIKE THE LAST JEEP, IT WOULD STALL CAUSING LOSS OF POWER BRAKES AND POWER STEERING. THE ELECTRICAL SYSTEM WOULD ALSO FREEZE (NAVIGATION AND RADIO) CONSTANTLY AND WOULD NOT FIX ITSELF UNLESS THE BATTERY WAS UNPLUGGED. SHAVE JEEP IN THOUSAND OAKS, CA UPGRADED THE ENGINE AND NAVIGATION SOFTWARE, BUT PROBLEMS RESUMED SHORT AFTER. SHAVER JEEP THEN INFORMED ME THAT THEY WOULD ONLY LOOK AT THE VEHICLE IF THE ENGINE LIGHT WAS ON. THE ENGINE LIGHT WOULD GO ON AND OFF SO IT WAS HARD TO TIME IT RIGHT TO BRING IT INTO THE SHOP. BECAUSE OF THIS "RULE," SHAVER JEEP WILL NOT ACKNOWLEDGE THAT THE CAR HAS BEEN BROUGHT IN FOR REPAIR 7 TIMES. AS OF TODAY, THE CAR STALLED ON A BUSY FREEWAY AND PUT THE PASSENGERS IN DANGER. CONSTANT ENGINE CODE: CRANKSHAFT POSITION SENSOR. *TR
Service brakes, Hydraulic, Electrical system, Air bags, Seat belts, Jun 12, 2013
ON JUNE 2 AFTER CLEANING THE CAR AT THE CAR WASH (MANUALLY) ON THE WAY BACK TO OUR HOME ALL THE LIGHTS OF THE DASHBOARD LIT UP FOR ALL SERVICES TO BE DONE AND THE WIPERS ACTIVATED BY THEMSELVES. THE SAFETY BELTS ARE NO LONGER WORKING AND THE LIGHTS OF THE CAR ARE NOT FUNCTIONAL. YOU DO NOT HAVE BLINKERS, SEAT BELTS OR BRAKE LIGHTS. THE RPM NEEDLE GOES UP AND DOWN RANDOMLY AND THE ENGINE CONTINUES TO REV UP AND DOWN. THE BRAKES FEEL AS IF THEY ARE NOT WORKING TO FULL STRENGTH, CAR WAS TURNED OFF AND RESTARTED TO SEE IF PROBLEM WITH DASHBOARD STILL EXIST. CAR STARTED WITH THE SAME PROBLEMS, BUT WAS UNABLE TO SHIFT INTO GEAR. CAR WAS TOWED TO DEALERSHIP FOR SERVICE. THE CAR WAS SERVICED AT BRIGHAM-GILL DEALERSHIP (ORIGINAL SALES DEALER) ON 03-JUNE-2013 GIVING IT BACK TO ME WITH THE RESET OF ALL MODULES AND DEEMED OK AT THAT POINT. ON 08-JUNE-2013 THE SAME EXACT PROBLEM HAPPENED WHILE DRIVING TO VIRGINIA BEACH. CAR STARTED SAME PROBLEMS EXPERIENCED ON 03-JUNE-2013. CAR IS AT NEW JERSEY DEALERSHIP FOR REPAIRS. CAR DEALER IN NJ NOTED THAT THERE WAS A NEW COMPUTER MODULE REPLACEMENT TO SAID VEHICLE IN JANUARY TIMEFRAME. EACH TIME THE CAR HAS THIS PROBLEM, YOU ARE NOT ABLE TO EITHER START THE VEHICLE OR MOVE CAR OUT OF PARK POSITION. *TR
Service brakes, Hydraulic, Engine and engine cooling, Feb 23, 2013
THE INCIDENT OCCURRED DURING ACCELERATION UP AN ENTRANCE RAMP INCLINE FROM 30 MPH TO 50 MPH ENTERING THE HIGHWAY. WHEN ENTERING THE HIGHWAY A VEHICLE MOVED INTO MY PATH AT WHICH TIME, I QUICKLY MOVED MY FOOT FROM THE ACCELERATOR PEDAL TO THE BRAKE PEDAL TO FIND THE BRAKE PEDAL WAS HARD TO PRESS AND MY CAR DID NOT RESPOND TO ANY BRAKE PEDAL INPUT, AT THAT MOMENT. I HAD TO SWERVE TO AVOID CONTACT WITH THE OTHER VEHICLE. A VERY SHORT TIME LATER, THE BRAKES APPEARED TO FUNCTION NORMALLY AGAIN. I WAS ABLE TO RECREATE THIS CONDITION MULTIPLE TIMES AND BROUGHT MY VEHICLE IN FOR SERVICE. THEY WERE UNABLE TO RECREATE THE CONDITION INITIALLY. I RODE WITH THE TECHNICIAN AND WALKED HIM THROUGH THE STEPS TO RECREATE MY EXPERIENCE. HE CONFIRMED THE CONDITION EXISTED. THE DEALERSHIP HAS REPLACED A BRAKE BOOSTER VACUUM HOSE AND CAN STILL CREATE THE CONDITION IN MY VEHICLE "A BRAKE PEDAL THAT IS HARD TO DEPRESS AND DOES NOT SLOW/STOP THE VEHICLE IMMEDIATELY." CHRYSLER HAS STATED IT IS AWARE OF THIS CONDITION IN IT'S PENTASTAR 6 CYLINDER DUE TO LOW VACUUM BRAKE BOOST UNDER CERTAIN CONDITIONS AND DESCRIBES THE CONDITION AS A "CHARACTERISTIC" OF THE ENGINE, FURTHER EXPLAINING THE "VEHICLE IS WORKING AS INTENDED." WHILE EVERY ONE AT THE DEALERSHIP AND CHRYSLER WAS NICE THIS IS A SAFETY CONCERN THAT NEEDS TO BE REMEDIED IMMEDIATELY. NOT HAVING RESPONSIVE BRAKES UNDER ALL CONDITIONS IS NOT ACCEPTABLE, THIS IS NOT A "CHARACTERISTIC" BUT A DESIGN FLAW THAT SOMEONE NEEDS TO ADDRESS BEFORE TOO MANY UNITS ARE ON THE ROADS AND EXPERIENCE THE WRONG CONDITIONS AT THE WRONG TIME AND SOMEONE IS NOT ABLE TO SWERVE OR STOP IN TIME. I CAN'T IMAGINE THIS HAS NOT OCCURRED ALREADY. THERE IS A "CHRYSLER START CASE" WITH THIS INFORMATION IN IT.
Service brakes, Feb 19, 2013
DRIVING THE VEHICLE FROM THE DRIVEWAY DOEN THE ROAD TO A STOP SIGN. WHEN APPLYING THE BRAKES NOTICED THAT THE PEDAL WENT DOWN TO THE FLOOR AND THE BRAKES DID NOT GRAB TO STOP THE VEHICLE. HOLDING THE PEDAL TO THE FLOOR HEARD A SOUND (LIKE AIR RELEASING FROM A BASKETBALL) AND THE VEHICLE SLOWLY BEGAN TO SLOW DOWN AND ROLL TO A STOP. ACREFULLY REACHED MY DESTINATION WHICH WAS A SHORT DISTANCE. LEFT VEHICLE IN PARKING LOT AND WENT TO WORK. CAME OUT APPROXIMATELY THREE HOURS LATER. AIR TEMPERATURE HAD WARMED UP TO ABOVE 32 DEGREES. DROVE VEHICLE AGAIN AND BRAKES WORKED NORMALLY. CALLED DEALERSHIP THE NEXT DAY AND THEY SAID SINCE NO ABS LIGHT CAME ON THEY REALLY COULDN'T DO ANYTHING. THEY SUGGESTED THAT MAYBE THERE WAS AIR IN THE BRAKE LINE. WELL ON FEB.18TH IT HAPPENED AGAIN AFTER THE VEHICLE WAS OUTSIDE IN THE COLD AND THE WIND CHILL WAS IN THE SINGLE DIGITS. I CALLED THE DEALERSHIP IMMEDIATELY AND WAS TOLD TO BRING IT TO THEM. I DID AND THE SERVICE PERSON WHEN MOVING MY VEHICLE TO "AROUND BACK" HAD THE SAME OCCURANCE. BRAKE PEDAL GOING ALL THE WAY TO THE FLOOR AND VEHICLE ROLLING TO A STOP. WELL THE MECHANIC DIDN'T GET TO THE VEHICLE UNTIL LATER IN THE DAY WHEN THE AIR TEMPERATURE WARMED UP AND HE FOUND THAT THE BRAKES WERE FUNCTIONING NORMALLY AND HE COULD NOT FIND ANY ISSUE WITH THE BRAKE LINES, BRAKE MASTER CYCLINDER, OR ABS. THE DEALER HAS KEPT THE VEHICLE OVERNIGHT BUT I AM CONCERNED THEY WILL FIND NO ISSUE. I DO NOT WANT TO DRIVE THE VEHICLE UNTIL I AM ASSURED THAT THE BRAKES WILL FUNCTION PROPERLY IN ALL WEATHER CONDIONS. *TR
Power train, Electrical system, Service brakes, Engine, Aug 8, 2012
I BOUGHT MY BAND NEW 2012 JEEP GRAND CHEROKEE OVERLAND 7 MONTHS AGO - BRAND NEW FROM THE CHRYSLER JEEP DEALERSHIP AND ABOUT A MONTH AFTER I BOUGHT IT I STARTED TO NOTICE THE ACCELERATION IS NOT 100%, THE WINDOWS STOP ROLLING UP OR DOWN FOR HOURS AT A TIME AT RANDOM TIME, THE BRAKES SOMETIMES DON'T WORK ALL THE WAY, THE ENGINE JUMPS WHEN SWITCHING GEARS AND MOST RECENTLY MY CHECK ENGINE LIGHT CAME ON, THE CAR WOULD NOT ACCELERATE AND THE RPMS WOULD NOT GO PAST 1.5 EVEN WHEN FLOORING IT & THERE WERE LOUD CLICKING NOISES WITH A LOUD FAN. THIS TIME I WAS NOT ABLE TO DRIVE TO THE DEALERSHIP - I HAD TO TOW IT IN BECAUSE IT WAS NOT DRIVABLE. I HAVE TAKEN IT TO THE DEALER SHIP 3 TIMES FOR THEM TO CHECK ON THESE THINGS & EVERYTIME I TAKE IT IN THEY TELL ME THEY ARE "UNABLE TO RECREATE THE PROBLEMS" & CANNOT HELP ME. I HAVE CALLED NUMEROUS TIMES TO COMPLAIN & REPORT ISSUES AND THEY EITHER TELL ME THEY CANNOT HELP ME, THEY PUT ME ON HOLD FOR AN INFINITE AMOUNT OF TIME, I GO TO VOICEMAIL, OR NO ONE IS AVAILABLE. THEY CALLED ME TODAY, AFTER HAVING IT FOR 4 DAYS, AND TOLD ME THE CHECK ENGINE LIGHT WAS FOR A "EVAP PERG SYSTEM" SO THEY REPLACED A HOSE & UPDATED MY POWER CONTROL MODULE AS A PRECAUTION. WHEN I ASKED THEM HOW THIS HAD ANYTHING TO DO WITH MY ENGINE PROBLEMS HE COULD NOT EXPLAIN IT. WHEN I ASKED HIM WHY MY ENGINE HAS PROBLEMS HE COULD NOT EXPLAIN IT. NO ONE THERE WANTS TO HELP ME - WHAT I FEEL LIKE THEY ARE DOING IS GIVING ME EXCUSE AFTER EXCUSE IN THE BOOK, STALLING ME FOR AS LONG AS THEY CAN UNTIL MY WARRANTY RUNS OUT. I HAVE DEALT WITH 4 MANAGERS THERE - THE 1ST ONE STOPPED RETURNING MY PHONE CALLS, THE 2ND ONE TOLD ME I AM IMAGINING THINGS AND I SHOULD STOP COMPLAINING AND BE THANKFUL THAT I HAVE A NEW CAR, THE 3RD ONE POND ME OFF ONTO A 4TH ONE & THE 4TH ONE TOLD ME TO MY FACE THAT I AM A LIAR AND I AM MAKING UP STORIES SO THE SITUATION LOOKS WORSE THEN IT ACTUALLY IS. *TR
Service brakes, Hydraulic, Jul 3, 2012
2012 JEEP GRAND CHEROKEE. CONSUMER STATES PROBLEM WITH VEHICLE BRAKES *TGW THE CONSUMER STATED HE HAD SEVERAL CLOSE CALLS WHEN HE SUDDENLY HAD TO SLAM ON THE BRAKES AND THE VEHICLE SEEMED TO TAKE ADDITIONAL TIME TO STOP.*JB THE CONSUMER STATED WHEN THE DEALER PLACED THE VEHICLE ON THE HOIST, THEY FOUND THE VACUUM LINE GOING INTO THE REAR OF THE INTAKE MANIFOLD OFF THE VEHICLE. WITH NO VACUUM LINE AND AN OPEN VACUUM LEAK, THERE WAS NO POWER BRAKES. THE REPAIR AMOUNTED TO INSTALLING THE LINE AND A CLAMP WHICH WAS NOT DONE AT THE FACTORY. UPDATED 12/19/12
Service brakes, Hydraulic, Power train, Jan 24, 2012, crash
PREPARING TO BACK FROM MY GARAGE, I STEPPED ON THE BRAKE AND PLACED THE SELECTOR IN REVERSE. DESPITE MY HOLDING FIRMLY ON THE BRAKE, THE JEEP GRAND CHEROKEE MOVED BACKWARDS AS IF SLIDING ON ICE. IT COLLIDED, AT A SLOW SPEED, WITH A CAR PARKED OPPOSITE ON THE DRIVEWAY. WHILE CONTINUING TO APPLY THE BRAKE, I MOVED THE SELECTOR INTO DRIVE IN ORDER TO PULL FORWARD AWAY FROM THE OTHER VEHICLE. THE JEEP LUNGED FORWARD WITH THE FRONT TIRES REMAINING STATIONARY AND SLIDING ALONG THE GROUND. THE VEHICLE CRASHED INTO THE STONE COLUMN BETWEEN THE TWO GARAGE DOORS. THE CAR WAS DAMAGED TO THE EXTENT OF AT LEAST $5,700. THERE WAS DAMAGE TO THE BUILDING AND TO ONE OF THE GARAGE DOORS. I AM FEARFUL OF DRIVING THE JEEP GRAND CHEROKEE EVEN AFTER REPAIRS ARE COMPLETED. IF I HAD BEEN IN A PARKING LOT OR AT A STOP LIGHT THERE COULD HAVE BEEN SEVERE DAMAGE OR INJURY FROM THIS INCIDENT. *TR
Service brakes, Hydraulic, Vehicle speed control, Jan 6, 2012
YESTERDAY, 5 JAN 12, AS I APPROACHED A STOP LIGHT I REMOVED MY FOOT FROM THE GAS AND APPLIED THE BRAKES. THE VEHICLE DID NOT SLOW DOWN AS EXPECTED. IT WAS AS IF THE ENGINE WAS FIGHTING ME. I PUT THE CAR INTO NEUTRAL AND THE RPMS SHOT UP TO ABOUT 5000 AND THEN WENT BACK DOWN. THE CRUISE CONTROL WAS NOT ENGAGED AND MY FOOT WAS ON THE BRAKE, NOT ON THE GAS. TODAY, AS I WAS COASTING TOWARDS AN INTERSECTION, FOOT OFF THE GAS, I STEPPED ON THE BRAKE AND AGAIN THE ENGINE REVVED UP CAUSING ME TO HAVE TO PRESS VERY HARD ON THE BRAKE TO STOP. AFTER NO MORE THAN ONE OR TWO SECONDS THE PROBLEM DISAPPEARED. THIS COULD EASILY CAUSE A SERIOUS ACCIDENT. *TR