2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints: service brakes
288 reports, newest first. Show all
Electrical system, Service brakes, Engine, Apr 11, 2017
THIS VEHICLE WILL STALL WHILE YOU ARE IN DRIVE AND DRIVING. THERE IS NO INDICATION THAT THE CAR HAS STALLED. LIGHTS AND RADIO ARE ONE. WHEN YOU GO TO BREAK, THE CAR WILL NOT STOP. THE FOLLOWING DO NOT WORK, BREAKS, EMERGENCY BREAK, POWER STEERING AND THROWING THE CAR IN PARK. YOU HAVE TO COAST UNTIL YOU STOP AND HOPE YOU DO NOT HIT ANYTHING. ONCE YOU STOP, THE CAR WILL RESTART. THIS IS A KNOW ISSUES WITH THIS VEHICLE. IT HAS BEEN IN OVER 3 TIMES TO GET FIX. IT DOES HAVE A RECALL BUT THAT HAS NOT FIXED THE PROBLEM. IT IS CURRENTLY A DEADLY WEAPON.
Service brakes, Mar 12, 2017
THE JEEP WILL SOMETIMES REQUIRE MORE BRAKING DISTANCE THAN ANTICIPATED. USUALLY WHEN COLD, THE BRAKE PEDDLE WILL FEEL HARD, AND IF AN EVENT REQUIRES URGENT BRAKING, CONTINUOUS FIRM PRESSURE MIGHT NOT RESULT IN NORMAL STOPPING DISTANCES. WHAT NORMALLY IS ENOUGH PEDDLE PRESSURE TO CAUSE THE VEHICLE TO LOCK ITS WHEELS, NOW RESULTS IN A SLOW, STEADY STOP. THIS WILL ALSO HAPPEN IN REVERSE JUST SLOWLY BACKING DOWN THE DRIVEWAY. WHEN PARKING ON A SLIGHT GRADE, THE VEHICLE WILL MOVE FORWARD OR BACKWARDS DEPENDING ON SLOPE, ABOUT 2" WHEN THE ENGINE IS SHUT OFF. THE BRAKE PEDDLE ALSO MOVES TOWARD THE FLOOR AT THAT TIME. RECALL OF THE BRAKE BOOSTER P14 / NHTSA 14V - 154 WAS REPAIRED IN SEPTEMBER OF 2014, AND I SUSPECT IT COULD AGAIN BE THE ISSUE NOW. I AM HAVING THE SAME DEALERSHIP LOOK INTO THIS.
Electrical system, Exterior lighting, Service brakes, Feb 16, 2017, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED AND THE INSTRUMENT PANEL LIGHTS FLICKERED AND THEN FAILED COMPLETELY. THE BRAKE PEDAL FAILED TO ENGAGE WHILE BEING DEPRESSED. IN ORDER TO STOP THE VEHICLE, THE PARKING BRAKE WAS ENGAGED AND, UPON EXITING THE VEHICLE, THE CONTACT OPENED THE HOOD AND FIRE AND SMOKE WERE SEEN COMING FROM INSIDE THE ALTERNATOR. THE FIRE EXTINGUISHED ITSELF. THE VEHICLE WAS TOWED TO A DEALER. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 50,000.
Service brakes, Jan 30, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THE BRAKES FAILED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE BRAKING DISTANCE WAS EXTENDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE BOOSTER FAILED. THE BRAKE BOOSTER WAS REPLACED AND THE FAILURE WAS REMEDIED. IN APRIL OF 2014, PER NHTSA CAMPAIGN NUMBER: 14V154000(SERVICE BRAKES), A WATER DIVERTED SHIELD WAS INSTALLED THAT SHOULD HAVE PREVENTED THE FAILURE FROM OCCURRING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 117,000.
Service brakes, Jan 25, 2017
WAS IN MOTION ON A SNOWY DAY PRESSED ON THE BRAKES AND THEY BECAME HARD TO PRESS TO BRAKE I NOTICED IT HAD A RECALL A COUPLE YEARS AGO ON THE BRAKE BOOSTER AND I TOOK IT IN THEY TOLD ME IT WAS A BAD BRAKE BOOSTER. WANT TO KNOW IF THAT IS SOMETHING I CAN GET IT CHECKED AGAIN BECAUSE IT WAS SUPPOSE TO BE FIXED.
Steering, Service brakes, Engine, Jan 23, 2017
IN THE 18 MONTHS I HAVE OWNED THE VEHICLE IT HAS RANDOMLY TURNED OFF 5-6 TIMES ON THE HIGHWAY OR ON A STREET. THE ENGINE TURNS OFF (WITH NO WARNING ON THE DASH) AND YOU LOSE POWER STEERING AND BRAKING. I HAVE TAKEN IT TO THE DEALERSHIP TWICE IN THE LAST TWO MONTHS AND THEY ARE NOT ABLE TO DIAGNOSE. I AM PICKING UP THE CAR TOMORROW FROM THE DEALERSHIP THAT HAS HAD IT FOR THE PAST SIX DAYS. THEY WILL BE RELEASING ME AN UNSAFE CAR THAT I WILL NOT ALLOW MY DAUGHTER OR WIFE TO DRIVE.
Steering, Electrical system, Service brakes, Jan 4, 2017
I WAS DRIVING DOWN A BUSY ROAD IN OUR TOWN TODAY. THE BATTERY LIGHT CAME ON. APPROXIMATELY 10 MINUTES LATER WHILE STILL DRIVING, THE LIGHTS ON DASH STARTED FLASHING ON AND OFF, SEATBELT ALARM STARTED GOING OFF, WINDSHIELD WIPERS STARTED WORKING WITHOUT TURNING ON. THE RADIO TURNED OFF. I LOST POWER STEERING. THE VEHICLE SHUT OFF WHILE STILL DRIVING DOWN THE ROAD. I HAD NO POWER BREAKS--SEEMED TO ALMOST STOP WORKING. I WAS FORTUNATE TO GET ON SIDE OF ROAD IN GRASS TO KEEP FROM GETTING HIT BY ANOTHER CAR. IF THERE HAD NOT BEEN A GRASSY AREA THERE WOULD HAVE BEEN AN ACCIDENT. THE VEHICLE THEN WAS COMPLETELY SHUT DOWN--DOOR LOCKS WOULD NOT WORK- TRIED TO PUT KEY FOB IN IGNITION AND COULD NOT GET IT BACK OUT--WAS UNABLE TO GET BACK GATE OPENED. I HAD TO HAVE CAR TOWED TO DEALERSHIP WHERE I WAS TOLD IT WAS THE ALTERNATOR WHICH IN TURNED DESTROYED THE GEL TYPE BATTERY. I WAS ALSO INFORMED THIS WAS NOT COVERED UNDER THE ALTERNATOR RECALL DUE TO NOT MATCHING MY VIN NUMBER. I WAS FIRST QUOTED $2,000 TO COVER THE DAMAGE. I AM VERY UPSET DUE TO THE FACT THAT THERE COULD HAVE BEEN A SERIOUS CAR ACCIDENT TODAY. I AM THANKFUL MY CHILD WAS NOT IN THE CAR WITH ME. I THINK IT IS TERRIBLE THAT THE RECALL DOES NOT INCLUDE THE ALTERNATOR IN THIS 2012 GRAND JEEP CHEROKEE WHEN THE DESCRIPTION OF WHAT "COULD" HAPPEN DID HAPPEN TO ME TODAY. I FEEL THAT CHRYSLER/JEEP SHOULD COVER THIS DAMAGE IN THE RECALL OF THE ALTERNATOR. *TR
Service brakes, Oct 12, 2016, crash
I DROVE MY CAR NOT EVEN THREE HOUSES AWAY FROM MY RESIDENCE AND HAD TO STOP AT A STOP SIGN. GOING ROUGHLY 10-15 MILES AND I COULD NOT STOP MY CAR. MY BRAKES WERE HARD AND NOTHING HAPPENED. MY CAR MISSED AN INCOMING CAR AND I SWERVED ONTO A CURB TO STOP MY CAR. MY BRAKES WERE COMPLETELY OUT! MY CAR HAD TO GET TOWED TO THE DEALERSHIP AND COME TO FIND OUT IT WAS A RECALLED PART ON THE CAR THAT MADE THE BRAKES NOT WORK- BRAKE BOOSTER. DEALERSHIP SAID T WOULD BE REPLACED. THEY CALLED NEXT DAY TO TELL US IT WOULD NOT BE REPLACED DUE TO AN EXPIRED WARRANTY. AND TO CALL CHRYSLER 800 HOTLINE. IT GOT US NOWHERE. THE REP REFUSED TO PUT A MANAGER IN THE PHONE INDICATING THEY WILL CALL ME BACK AFTER THEIR 1 DAY POLICY. AND THAT MY CAR WAS ALREADY FIXED AND THAT I SHOULD PAY FOR IT AND THEY MIGHT REIMBURSE ME FOR IT IN 3-5 BUSINESS DAYS. CHRYSLER IS REFUSING TO PAY FOR THAT RECALLED PART.
Service brakes, Sep 8, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKES FAILED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Service brakes, Aug 24, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. SHORTLY AFTER THE VEHICLE RECEIVED A BRAKE BOOSTER REPAIR, THE CONTACT EXPERIENCED BRAKE FAILURE. WHILE PULLING INTO THE DRIVEWAY AND ATTEMPTING TO APPLY THE BRAKES, THE VEHICLE FAILED TO STOP. THE CONTACT HAD TO TURN OFF THE VEHICLE TO PREVENT THE VEHICLE FROM MOVING ANY FURTHER. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Service brakes, Aug 11, 2016
ON 8-4-16 I WAS OPERATING MY 2012 JEEP GRAND CHEROKEE IN A PARING LOT DROPPING OFF SOME PEOPLE. AFTER PUTTING THE VEHICLE BACK INTO DRIVE AND MOVING FORWARD, I WAS UNABLE TO STOP THE VEHICLE. WHEN I STEPPED ON THE BRAKE PETAL, I COULD HEAR A SOUND OF "AIR" WHICH SEEMED TO BE ESCAPING FROM SOMEWHERE. FORTUNATELY THE PARKING LOT WAS EMPTY AND I COASTED TO A STOP. I HAD ZERO BRAKE FUNCTION! THERE WAS ABSOLUTELY NO WARNING THAT THIS ISSUE WAS ABOUT TO OCCUR, AND NO TYPE OF "SERVICE ENGINE OR BRAKE" LIGHT WENT ON. MY FAMILY AND I ARE VERY FORTUNATE THAT WE WERE NOT ON THE HIGHWAY AT HIGH SPEEDS WHEN THIS BRAKE SYSTEM FAILED FOR NO APPARENT REASON. NOTE THAT A YEAR OR SO AGO I HAD THIS VEHICLE SERVICED AT MY LOCAL JEEP DEALER FOR A GOVERNMENT RECALL ON THE BRAKE SYSTEM. IT IS MY UNDERSTANDING THAT IT WAS A HYDRAULIC BOOSTER UNDER NHTSA # 14V154000. I HAD MY VEHICLE TOWED INTO A DIFFERENT JEEP DEALER FOR THIS ISSUE. THEY REPAIRED IT UNDER THE "BOOSTER" RECALL. MY INVOICE MENTIONS THAT THEY TESTED AND REPLACED THE BRAKE BOOSTER DUE TO CORROSION. I AM EXTREMELY CONCERNED FOR THE SAFETY OF ANYONE DRIVING A 2012 JEEP GRAND CHEROKEE! THE PROBLEM WAS ALLEGEDLY FIXED ONCE, BUT HAD TO BE FIXED A SECOND TIME. THIS IS AN EXTREMELY DANGEROUS SITUATION THAT MUST BE CORRECTED IMMEDIATELY ON ALL LIKE VEHICLES.
Electrical system, Service brakes, Fuel/propulsion system, Jul 29, 2016
I CURRENTLY HAVE THE 2012 JEEP GRAND CHEROKEE AND OVER THE YEARS, MY VEHICLE HAS HAD A TOTAL OF (7) RECALLS. RECALLS: BRAKES, ELECTRICAL, ETC. THE MOST RECENT RECALL STATED THAT THE VEHICLE COULD STALL WITH THE RISK OF A CRASH! UPON RECEIVING MY NOTIFICATION LETTER, I MADE AN APPOINTMENT WITH THE ANTICIPATION THAT THE REPAIRS WOULD ONLY TAKE 1 ' 2 BUSINESS DAYS. UNFORTUNATELY, THE REPAIR TIME WAS APPROXIMATELY 1 WEEK THROUGH THE WEEKEND. I WOULD LIKE TO EXPRESS MY UN-SATISFACTION WITH THE SERVICE AT THE CHRYSLER GROUP LLC (CHRYSLER) AND AT THIS TIME WOULD LIKE TO ESCALATE MY CONCERN AS A COMPLAINT. I WOULD LIKE SOMEONE FROM THE CORPORATE OFFICE SUCH A MANAGER AND/OR DIRECTOR TO CONTACT ME AND EXPLAIN WHY MY ISSUE CAN'T BE RESOLVED. I WOULD ALSO LIKE TO REGISTER MY COMPLAINT WITH BBB. I HAVE ATTEMPTED TO CONTACT CHRYSLER GROUP LLC (CHRYSLER) ON MANY OCCASIONS TO RESOLVE MY ISSUE. I HAVE PURCHASED AND LEASED SEVERAL VEHICLES FROM CHRYSLER OVER THE YEARS, AND NOW I AM VERY DISAPPOINTED WITH THE RESPONSE I RECEIVED TO SETTLE MY CLAIM FOR RENTAL CAR REIMBURSEMENT.
Service brakes, Jul 14, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE WAS SHIFTED FROM PARK TO DRIVE, THE VEHICLE ROLLED AWAY WHILE THE BRAKE PEDAL WAS DEPRESSED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SERVICE BRAKE AND HYDRAULIC SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 27,300.
Suspension, Structure, Service brakes, Jul 7, 2016, crash
ON JUNE 24, 2016, BETWEEN 1:30 PM AND 2 PM, I WAS DRIVING FROM BRENTWOOD CA TO VALLEJO CA ON HWY 780 W AND AFTER TURNING A CURVE ON THE FREEWAY WHICH SLOPED DOWN TOWARDS CURTOLA PARKWAY, I APPLIED THE BRAKES AT ABOUT 30 MILES PER HOUR AFTER I EMERGED FROM THE OVERPASS WHICH WAS AT LEAST 5 CAR LENGTHS BEFORE THE CARS AHEAD OF ME WHICH WAS STOPPED AT A RED TRAFFIC LIGHT. HOWEVER, THE JEEP CONTINUED TO ROLL EVEN THOUGH I PRESSED ON THE BRAKES TO THE FLOOR BOARD. WHEN I REALIZED THE JEEP DID NOT STOP, AFTER CHECKING FOR VEHICLES ON THE LEFT FROM THE REAR VIEW MIRROR, I SWERVED TO THE LEFT TO AVOID HITTING THE TRUCK IN FRONT OF ME, BUT I STILL HIT THE LEFT CORNER OF THE NISSAN TRUCK IN FRONT OF ME BUT THE TRUCK DID NOT HIT THE VEHICLE IN FRONT OF HIM. I DAMAGED THE RIGHT CORNER OF THE FRONT OF MY JEEP. THE JEEP IS UNSAFE BECAUSE THE BRAKES FAILED AND WOULD HAVE CAUSED A FATAL ACCIDENT TO ME, MY THREE PASSENGERS, AND OTHER VEHICLES HAD I BEEN TRAVELLING AT A HIGH SPEED. I COMPLIED WITH ALL AVAILABLE RECALL REPAIRS INCLUDING THE BRAKE RECALL IN 2014 AND ALL THE SUGGESTED CHRYSLER MAINTENANCE ON THE JEEP. I REPORTED THE ACCIDENT TO MY INSURANCE GEICO AND TO CHRYSLER.
Service brakes, Jun 3, 2016
BREAK BOOSTER RECALL - 6/3/2016 - MY 2012 JEEP GRAND CHEROKEE COULD NOT BE STOPPED. WHILE DRIVING, AS I ATTEMPTED TO STOP THE VEHICLE, I NOTICED THE BREAK PEDAL WAS MUCH HARDER THAN USUAL. WHEN I PRESSED THE BREAK PEDAL, AIR WAS ESCAPING FROM THE BREAK PEDAL AND THE CAR COULD NOT BE STOPPED. I HAD TO USE THE EMERGENCY BREAK TO STOP THE VEHICLE ALL THE WAY BACK TO THE DEALERSHIP. I MANAGED TO DRIVE THE CAR TO THE DEALERSHIP AND TRIED NOT TO CRASH THE CAR OR HURT MYSELF OR SOMEONE ELSE. AFTER SPEAKING TO THE DEALERSHIP, I WAS INFORMED THERE WAS A RECALL ON THE VEHICLE BACK IN 2014 WHICH THE "FIXED". HOWEVER, THE ISSUE WAS NOT RESOLVED BECAUSE THE RECALL ISSUE HAPPENED AGAIN TODAY.
Service brakes, May 31, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, THE BRAKE SENSOR LIGHT ILLUMINATED OFF AND ON AND THE BRAKE PEDAL FELT SPONGY WHEN DEPRESSED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT A LEAK WAS PRESENT IN THE BRAKE BOOSTER AND THE BOOSTER WOULD NEED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V1540000(SERVICE BRAKES). A WATER DIVERTED SHIELD WAS INSTALLED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,400.
Electrical system, Service brakes, May 17, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULICS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED A FAILURE WITH THE BRAKES AND THE ALTERNATOR. THE FAILURE MILEAGE WAS UNKNOWN.
Service brakes, May 17, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V540000 (SERVICE BRAKES, HYDRAULIC), THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO OPERATE. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. SIX WEEKS LATER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, TWO WEEKS LATER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE RECALL WAS PARTIALLY PERFORMED AND THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
Service brakes, May 11, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). WHILE DRIVING 50 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT IT TOOK THE VEHICLE LONGER TO COME TO A COMPLETE HALT. THE EMERGENCY BRAKE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TOWED TO A DEALER WHO CONFIRMED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 79,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Service brakes, Engine, Apr 12, 2016
ABOUT A MONTH AFTER PURCHASING MY USED JEEP, I WAS COMING TO A STOP ON A CITY STREET AND MY JEEP POWERED OFF COMPLETELY. AFTER TAKING THE JEEP IN TO THE DEALERSHIP THEY FIXED THE FUEL PUMP RELAY, WHICH WAS RECALLED ,AND SENT ME ON MY WAY. SINCE THEN MY JEEP HAS POWERED OFF 5 TIMES (ONCE WHILE ENTERING THE HIGHWAY, TWICE WHILE EXITING THE HIGHWAY, ONCE WHILE MAKING A U-TURN UNDER THE HIGHWAY AND ONCE ON A CITY STREET) EACH TIME WHILE BRAKING. I'VE HAD NO POWER BRAKES OR STEERING EACH TIME.
Service brakes, Apr 6, 2016
I EXPERIENCED A LOSS OF BRAKES ON MY GRAND CHEROKEE. I PUSHED THE PEDAL TO THE FLOOR AND COULD HEAR AIR ESCAPING, BUT I HAD VERY LITTLE BRAKE. I HAD TO PUSH EXCEEDINGLY HARD TO STOP THE VEHICLE. FORTUNATELY, I WAS NOT DRIVING IN HEAVY TRAFFIC AND COULD GET TO MY LOCAL GARAGE. AT THE GARAGE I WAS TOLD THE BOOSTER NEEDED REPLACED AS IT HAD FAILED.SINCE WE HAD THE SAFETY RECALL DONE IN DECEMBER 2014 IT SEEMED STRANGE THAT THE BRAKE BOOSTER FAILED. AFTER READING OTHER COMPLAINTS, IT APPEARS THAT JEEP IS AWARE OF THE ISSUE AND THAT THE RECALL DID NOT SOLVE THE PROBLEM. FORTUNATELY, I WAS NOT IN A SERIOUS ACCIDENT....UPDATED 02/22/17 *BF *TR
Service brakes, Apr 5, 2016
I HAD MY JEEP IN SOME TIME AGO FOR THE BRAKE BOOSTER RECALL BUT OVER THE LAST FEW MONTHS, I HAVE BEGUN TO NOTICE A SOUND OF AIR WHEN I AM PRESSING THE BRAKE PEDAL. SOME INFORMATION THAT I HAVE FOUND SEEMS TO DENOTE THIS AS AN ISSUE WITH THE BRAKE BOOSTER FAILING. I NEED TO KNOW IF THIS MEANS THAT THIS WAS NOT FIXED WHEN I TOOK IT IN FOR THE RECALL REPAIR AS THIS SEEMS TO BE GETTING WORSE AS TIME GOES BY. THE DATE BELOW IS AN ESTIMATE BASED ON WHEN THIS STARTED BUT IT IS NOT A DIRECT DAY OF OCCURRENCE. THIS HAS BEEN HAPPENING FOR SEVERAL MONTHS NOW.
Service brakes, Mar 31, 2016
MY BRAKES STOPPED WORKING WHILE STOPPED AT A STOP LIGHT. THE BRAKE PEDAL KICKED BACK AND FORCED MY FOOT UPWARDS. I WAS AT THAT POINT NO LONGER ABLE TO DEPRESS THE BRAKE PEDAL. I STARTED CRAWLING FORWARD AND WHEN THE LIGHT TURNED GREEN SLOWLY ACCELERATED TO A PARKING LOT. I HAD TO PRESS ON THE BRAKES AS HARD AS I WAS ABLE AND SLOWLY CAME TO A STOP. THERE WAS EXTREME RESISTANCE TO DEPRESSING THE PEDAL AND A GRINDING/HISSING NOISE COMING FROM ENGINE COMPARTMENT. IT ALSO SOUNDED LIKE THE BRAKES WERE GRINDING AT THE WHEELS. I WAS LUCKY TO BE AT A STOP LIGHT AND NOT TRAVELING AT HIGH SPEED WITH MY CHILDREN. THE VEHICLE WAS TOWED TO DEALERSHIP AND THEY ARE DIAGNOSING.
Service brakes, Feb 19, 2016
THE BRAKE BOOSTER FAILED WHILE DRIVING IN CITY TRAFFIC AND WHILE BRAKING FOR A TRAFFIC LIGHT, WITHOUT WARNING AND WITHOUT APPEARANCE OF THE BRAKE WARNING LIGHT ON THE DASH. THE BRAKE BOOSTER RECALL 14V-154 WAS ACCOMPLISHED APPROX. 4 MONTHS PRIOR.
Electrical system, Interior lighting, Service brakes, Feb 18, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) HOWEVER, THE PARTS TO DO THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS ARE UNAVAILABLE.