2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints: service brakes
288 reports, newest first. Show all
Service brakes, Hydraulic, Feb 12, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE BRAKE PEDAL WAS DEPRESSED AND HESITATED TO RESPOND. AS A RESULT, THERE WAS A GREATER STOPPING DISTANCE. THE VEHICLE WAS REPAIRED BUT THE DETAILS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000. UPDATED 03/16/16*LJ UPDATED 03/22/16.*JB
Service brakes, Feb 10, 2016, crash
WHILE OPERATING THE VEHICLE ON THE HIGHWAY DURING RUSH HOUR (SLOW TRAFFIC) WE LOST ALL BRAKING POWER FROM THE VEHICLE. THANKFULLY, WE WERE ABLE TO GET OUT OF THE SITUATION WITHOUT ANY HARM, HOWEVER AT HIGHER SPEEDS WE WOULD HAVE GONE INTO A TERRIBLE ACCIDENT. THE VEHICLE WAS PART OF A RECALL FOR THE BRAKE BOOSTER IN 2014, AND WAS CHECKED BY A JEEP DEALER AT THE TIME. WHEN WE LOST BRAKING, THE BRAKE PEDAL BECAME EXTREMELY HARD, AND WE WEREN'T ABLE TO LOOSE SPEED AT ALL.
Service brakes, Feb 1, 2016
MY BRAKE BOOSTER REPLACEMENT FOR A RECENT RECALL HAD FAILED, AND I WAS UNABLE TO STOP GETTING OFF AN EXIT ON A MAJOR HIGHWAY. I HAD TO COAST THROUGH A SCHOOL ZONE AND PULL IN TO A LOCAL PARKING LOT, HAVING MY CAR STOP AS I RAN IN TO A SNOW BANK. I HAD TO HAVE MY CAR TOWED TO A LOCAL CAR SHOP TO ASSESS THE SITUATION, THEN FIGHT WITH CHRYSLER TO HAVE THEM TOW MY CAR TO THE ORIGINAL DEALER WHO SOLD ME THE CAR. I HAVE ALWAYS HAD MY OIL CHANGED, TIRES PURCHASED AND ALL RECALLS ON MY CAR FIXED AT THE ORIGINAL DEALER, WITH WHOM I HAD PURCHASED THE CAR FROM IN 2012.
Electrical system, Service brakes, Feb 1, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, IT SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE PUSH START BUTTON AND FOB FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TPM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FOB FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,671.
Service brakes, Jan 29, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE TOOK AN ABNORMALLY LONG TIME TO STOP. IN ORDER FOR THE VEHICLE TO COME TO A COMPLETE STOP, THE BRAKE PEDAL HAD TO BE DEPRESSED EXCESSIVELY AND THE VEHICLE JERKED AS IF IT DROVE OVER A SPEED BUMP. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER, DETAILS OF THE BRAKE FAILURE COULD NOT BE PROVIDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Service brakes, Jan 13, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE BRAKE WARNING INDICATOR ILLUMINATED AND THE BRAKES FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000. .....UPDATED 02/10/16 *BF *CN
Service brakes, Dec 2, 2015
IN AUGUST OF 2014 I NOTICED A FIRM RESPONSE FROM MY BRAKE PEDAL WHEN STARTING THE CAR. I BROUGHT IT TO THE DEALER, GRAVA IN MEDFORD MA, AND THEY TOLD ME THEY FIXED IT AND THAT IT WAS COVERED UNDER RECALL P14. I LATER LEARNED THEY ONLY REPLACED THE BRAKE BOOSTER PUMP SHIELD AND NOT THE BOOSTER. IN OCTOBER OF 2015 I HAD A SUDDEN LOSS OF BRAKE POWER WHEN MY BRAKE BOOSTER FAILED AND HAD TO HAVE MY CAR TOWED TO THE DEALER. THE VEHICLE WAS IN MOTION WHEN THIS OCCURRED; LUCKILY SLOW SPEED.
Service brakes, Nov 23, 2015
DRIVING ABOUT 45MPH ON CITY STREET DURING FIRST SNOW STORM OF THE YEAR. APPROACHING RED LIGHT, ENGAGED BRAKES, HEARD ANTI-LOCK START TO KICK IN, THEN HEARD A POPPING NOISE, AND THEN NEAR COMPLETE LOSS OF BRAKE POWER. NO ACCIDENT. NEED TO PUSH BRAKES EXTREMELY HARD IN ORDER TO GET EVEN THE SLIGHTEST BRAKING ABILITY. CAR WAS BOUGHT USED AS A CPOV FROM DEALER IN LATE 2014. WAS NOT INFORMED OF POTENTIAL BRAKE ISSUE.
Service brakes, Hydraulic, Service brakes, Nov 20, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS AND ALSO WHILE THE VEHICLE WAS PARKED, THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS. IN ADDITION, ONCE THE BRAKE PEDAL WAS DEPRESSED, IT FAILED TO RELEASE. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER AND THE BRAKE PEDAL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 2,000. UPDATED 02/06/15*LJ; UPDATED 4/25/18*JB *TR
Service brakes, Nov 4, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 5 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO STOP THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VIN WAS REPAIRED PREVIOUSLY UNDER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES), BUT THE FAILURE RECURRED NUMEROUS TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Service brakes, Nov 3, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000(SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Hydraulic, Electrical system, Interior lighting, Service brakes, Nov 2, 2015, crash
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO BRAKE SYSTEM RECALL NOTICES. *SMD THE CONSUMER STATED SHE DID NOT KNOW ABOUT THE BRAKE RECALL. HOWEVER, BY THAT TIME, SHE HAD ALREADY HIT FOUR VEHICLES, BECAUSE SHE WAS NOT ABLE TO STOP. ALSO, TWO DAYS AFTER THE VEHICLE WAS PURCHASED, SHE WENT TO START IT, BUT IT WOULDN'T START. THE VEHICLE STALLED WHILE AT A STOP SIGN. *JB THE CONSUMER SENT IN A RECALL REGARDING THE SUN VISOR. UPDATED 03/24/16.*JB
Service brakes, Engine, Fuel/propulsion system, Oct 28, 2015
VEHICLE ENGINE SHUT OFF DURING RIGHT TURN IN BUSY INTERSECTION WITHOUT ANY WARNINGS. UNABLE TO TURN OR CONTROL VEHICLE. ALSO THE BRAKE ON LIGHTS COME ON IN THE CONSUL DURING NORMAL OPERATION. BASED ON OTHER JEEP MODEL RECALLS, I BELIEVE THE PROBLEM MAY BE RELATED TO THE TIPM-7 MODULE. THE VEHICLE IS A GRAND CHEROKEE OVERLANDER 4WD. VEHICLE WAS ABLE TO BE RESTARTED AND HAS NOT HAD ANOTHER FAILURE, HOWEVER, THIS IS AN UNSAFE DRIVING SITUATION WHEN THE VEHICLE'S ENGINE DIES WHILE IN MOTION IN ANY ROAD CONDITION. MAYBE RELATED TO RECALLS P54.
Service brakes, Hydraulic, Service brakes, Oct 13, 2015
TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. WHILE DRIVING DOWN AN INCLINE AT 15 MPH, THE BRAKES FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. A YEAR PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000. UPDATED 02/18/16*LJ UPDATED 02/22/16.*JB
Service brakes, Sep 25, 2015, crash
TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING DOWN A STEEP HILL, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE. THE CONTACT CRASHED INTO A TREE. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED FIVE FRACTURED RIBS AS WELL AS A FRACTURED RIGHT ANKLE. THE PASSENGER SUSTAINED A CONCUSSION. MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. UPDATED 11/06/15*LJ UPDATED 2/2/2016 *JS
Service brakes, Sep 14, 2015
ON 9/5/15, I APPLIED MY BRAKES AS I WAS APPROACHING A RED LIGHT AT APPROXIMATELY 40 MPH. INITIALLY I FELT THE BRAKES GRAB BUT THEN THE BRAKES GAVE OUT CAUSING ME TO SWERVE TO AVOID A CAR IN FRONT OF ME AND THEN USING THE OTHER LANE OF TRAFFIC TO FINALLY GET THE VEHICLE TO STOP IN THE MIDDLE OF THE INTERSECTION BY APPLYING MY EMERGENCY BRAKE. OBVIOUSLY, QUITE A HARROWING SITUATION FOR MYSELF IN ADDITION TO THE OTHER VEHICLES IN MY PATH ON BOTH SIDES OF THE ROAD. LUCKILY THERE WAS NO ACCIDENT AND EVEN MORE IMPORTANT, NO INJURIES. WESTBURY JEEP IN NY (WHERE I SERVICE MY VEHICLE) TOLD ME THAT THE CAUSE WAS A BAD BRAKE BOOSTER. THAT TRIGGERED QUESTIONS IN MY MIND AS IN SEPTEMBER OF 2014 I HAD RECALL P14 SERVICED. IT SEEMS THAT A SHIELD HAD BEEN INSTALLED BUT THAT THE BOOSTER ITSELF HAD NOT BEEN CHANGED. WHY WASNT THE BOOSTER CHANGED AT THAT TIME? I NOW HAVE MY DOUBTS THAT THIS WAS PROPERLY AND ADEQUATELY TAKEN CARE OF, PUTTING MY LIFE AND THE LIFE OF OTHERS IN DANGER. IN RESEARCHING THIS PROBLEM FURTHER, IVE COME ACROSS SEVERAL OTHER CASES MIRRORING MINEQUITE ALARMING.
Service brakes, Sep 10, 2015
THE DEALER COMPLETED THE BRAKE BOOSTER INSPECTION AND I NSERTED A SHIELD FOR THE BRAKE BOOSTERS RECALL IN DECEMBER OF 14. AFTER THAT DATE, THE BRAKES WERE NOT STOPPING THE VEHICLE DURING HARD STOPS BECAUSE PROPER BRAKE PRESSURE WAS NOT PRESENT. SEPTEMBER 8 2015 THE DEALER REPLACED THE BRAKE BOOSTER BECAUSE IT WAS NOT OPERATING CORRECTLY. THE BRAKE BOOSTER SHOULD HAVE BEEN REPLACED ON THE INITIAL VISIT AS I WAS DRIVING AROUND WITH BRAKES THAT WERE NOT OPERATING CORRECTLY. NORMAL DRIVING I COULD NOT NOTICE THE DIFFERENCE BUT EMERGENCY STOPS AND STOPPING WHILE TOWING WAS DANGEROUS.
Electrical system, Service brakes, Aug 14, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE HESITATED TO RESPOND AND WAS DIFFICULT TO STOP. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES HYDRAULIC),14V391000 (ELECTRICAL SYSTEM), AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO DELIVER THE PART TO DO THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Electrical system, Service brakes, Aug 12, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM), 14V634000 (ELECTRICAL SYSTEM), 14V391000 (ELECTRICAL SYSTEM), AND 14V154000 (SERVICE BRAKES) WERE RECEIVED IN 2014. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Service brakes, Jul 1, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH AND DEPRESSING THE BRAKE PEDAL, THE BRAKES MALFUNCTIONED AND THE STOPPING DISTANCE INCREASED. THE DEALER DIAGNOSED THAT THE BRAKE BOOSTER WAS FAULTY. THE BRAKE BOOSTER WAS REPLACED AND THE FAILURE WAS REMEDIED. THE CONTACT INDICATED THAT THE FAILURE OCCURRED AFTER A REMEDY WAS PREVIOUSLY PERFORMED INVOLVING THE BRAKE BOOSTER. WHILE DRIVING AT VARIOUS HIGHWAY SPEEDS, THE VEHICLE WOULD SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TIPM WAS FAULTY AND WOULD NEED TO BE REPLACED, BUT THE PARTS WERE NOT AVAILABLE TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 47,000.
Steering, Power train, Service brakes, Jun 18, 2015
DAY 1....CAR JUST STOPPED OUT OF NO WHERE A PICTURE OF A BATTERY SHOWED UP AND THE CAR JUST STOPPED AND SHUT DOWN ON ITS OWN DAY 2....TOOK CAR IN TO GET A NEW BATTERY BECAUSE THAT WAS TOTALLY DEAD BUT ON DAY 3...THE BATTERY DID NOT FIX THE PROBLEM THE CAR ONCE AGAIN SHUT DOWN ON ME AND THIS TIME IT WAS IN THE MIDDLE OF THE FREEWAY I WAS STUCK FOR A COUPLE OF HOURS CANT EVEN JUMP THE CAR CUZ IT STILL WONT START IT SO I HAD TO GET IT TOWED OFF THE FREEWAY.. MIDDAY OF DAY 3 DISCOVERED IT WAS THE ALTERNATOR AND FINDS OUT THERE WERE FOR 4 RECALLS ON MY CAR SO I TOOK IT TO THE JEEP DEALERSHIP. THEY STATED THEY CAN ONLY FIX 3 OUT OF 4 OF THE RECALL DUE TO NOT HAVING ALL THE PARTS AND INFORMED ME IT WILL BE DONE BEFORE THE DAY IS OVER. 4:30PM CAME AROUND AND I CALLED TO CHECK IN ON THE CAR TO SEE IF IT WAS READY THE WORKER STATED YES COME PICK IT UP SO I DID AND WHEN I WAS ALMOST HOME THE SAME PROBLEM THE CAR SHUT DOWN ON ME SO I CALLED THE DEALERSHIP TO TAKE THE CAR BACK IN BEFORE IT FULLY SHUT DOWN ALTOGETHER. DAY 4....DEALERSHIP CALLED ME ABOUT 11AM AND STATED OK THERES NOTHING WRONG WITH IT AND I CAN GO PICK IT UP SO I STATED OK BUT ABOUT AN HOUR LATER WHEN I WAS ABOUT TO BE ON MY WAY THE DEALERSHIP STATED WAIT DO NOT COME PICK IT UP YET BECAUSE THERE IS SOMETHING WITH THE COMPUTER SYSTEM OF THE CAR AND THAT THE STEERING POWER IS NOT CONNECTING TO THE ALTERNATOR AND IS SHUTTING THE CAR DOWN BUT THE PART TO FIX IT WONT BE IN TIL TOMMORROW. DAY 5..STILL WAITING FOR MY CAR TO BE FIXED..... PLEASE IF THERE IS ANYWAY I CAN JUST SIMPLY SWAP THIS LEMON WITH A DIFFERENT CAR THAT WOULD BE GREAT I HAVE A 4 YEAR OLD AND THIS IS A SAFETY HAZARD AND ACCORDING TO ONE OF THE RECALL THE CAR CAN CRASH WITHOUT NOTICE.... HELP ME PLEASEEEEEEE...UPDATED 08/06/15 *BF UPDATED 12/23/2015*JS
Service brakes, May 17, 2015
WE BOUGHT THE 2012 JEEP GRAND CHEROKEE FROM SERRA CHEVROLET IN MADISON TENNESSEE ON 5 16 2015 WE NOTICED ON DRIVE HOME BRAKES WERE MAKING NOISE AND BRAKES WERE ALL WAY TO FLOOR AND SPONGY I CALLED CHRYSLER AND THEY SAID THERE WAS A RECALL ON BRAKE BOOSTER AND FUEL PUMP WHY DID THIS DEALER NOT CHECK THOSE RECALLS OUT THIS IS A VERY UNSAFE VEHICLE TO OPERATE DUE TO BRAKES NOT OPERATING PROPERLY THE DEALERSHIP IS SETTING THEM SELVES UP FOR A LAW SUIT
Service brakes, May 14, 2015
I HAD JUST TAKEN OFF FROM A TRAFFIC SIGNAL STOP AND THE BRAKES FAILED. I WAS MIRACULOUSLY ABLE TO GET OVER TO THE SIDE OF THE ROAD WITHOUT HITTING ANY OTHER VEHICLES AND BRING THE VEHICLE TO A STOP. I HAD MY 2 WEEK OLD INFANT IN THE BACK SEAT WITH ME AND THIS WAS AN EXTREMELY TRAUMATIZING INCIDENT. MOST INFURIATING ON THIS INCIDENT WAS THAT I ALREADY TOOK THE VEHICLE IN TO GET THE BRAKE RECALL REPAIRED ON 7/26/14 TO COURTESY CHRYSLER IN GRAND RAPIDS, MI 10 MONTHS AGO!. AT THAT TIME, THE DEALERSHIP STATED THEY DID NOT HAVE THE PARTS TO CORRECT THE RECALL, BUT PLACED ME ON A WAITING LIST AND WHEN THE PARTS ARRIVED, WOULD CALL ME TO MAKE THE REPAIRS. STILL WAITING FOR THAT CALL! HAD THE RECALL FIXED AT THE CLOSEST DEALER TO WHERE THE BRAKES WENT OUT IN HOLLAND, MI.
Service brakes, May 12, 2015, crash
TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE CONTACT SUSTAINED A BACK INJURY THAT REQUIRED MEDICAL ATTENTION. THE DRIVER OF THE OTHER VEHICLE SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. IT WAS UNKNOWN IF A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V104000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 600.
Service brakes, Apr 28, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.