2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints: other or unspecified
120 reports, newest first. Show all
Other or unspecified, Sep 24, 2026, fire
Recall R71 was marked as completed on this vehicle, but the headliner caught fire exactly as described in the original defect narrative. SUV caught fire, blew up and took out four other vehicles and a parking structure.
Other or unspecified, Engine, Jul 31, 2026
Problem was Oil Filter housing made of plastic. It was cracked and no warning light that oil had leaked out. Car SUDDENLY DECELERATED as I was merging into traffic on freeway causing vehicles coming up behind to brake rapidly including a semi truck which had been 200 yards back. I rolled onto shoulder with warning lights activated. Pure luck it was not a major accident. Had it fixed at local mechanic in area and was told it is common problem on several makes of vehicles. Mechanic replaced with aluminum one. Gave me a reduced price of $1200.
Other or unspecified, Jun 23, 2026
I was caught driving in a hailstorm when hail impacted and broke the panoramic sunroof of my vehicle. I understand that hail can break automotive glass and that the sunroof is constructed from safety glass. My concern is not that the glass broke, but how it shattered. When the sunroof failed, it fragmented into extremely fine particles and powdered glass. The glass was so fine that it became embedded in the vehicle's seats and interior surfaces. It was in my hair and clothing. Fortunately, the interior cloth sunshade was partially closed at the time and contained much of the debris. Had the shade been open, the glass particles would have fallen directly into the cabin while I was driving. My concern is that the shattered glass created a large volume of fine particulate debris that could have been dispersed throughout the cabin and potentially into occupants' eyes, skin, and airways. This is particularly concerning when considering the possibility of children or other passengers seated beneath the sunroof at the time of failure. Given how fine the resulting particles were, I question whether additional protective measures, such as a laminated layer or other containment system, should be required to prevent shattered glass from entering the passenger compartment when a panoramic sunroof fails. I believe this issue warrants review because the manner in which the glass disintegrated may present a safety risk beyond the initial breakage itself.
Other or unspecified, May 26, 2026
Alternator overheated and vehicle stalled. Smoke was seen coming out from alternator. Incidentbandbvehicke details are consistent with FCA Recall T36. Looking to include vehicle in recall.
Other or unspecified, Apr 16, 2026
Check Engine light came on & Auto shop says when they checked under dash, computer says “Emissions” problem. They have to do a “smoke test” to see where there is a leak!!!
Other or unspecified, Mar 9, 2026
The dashboard has warped and lifted significantly from the underlying structure, particularly near the defroster vents and windshield area. The deformation appears to be caused by failure of the internal adhesive or mounting system used to secure the dashboard. The vehicle has only approximately 55,000 miles, and the issue does not appear to be due to normal wear or misuse. The vehicle and dashboard are available for inspection upon request. The warped dashboard creates potential safety concerns related to the passenger-side airbag deployment area, as the deformation occurs near the airbag seam and mounting points. A compromised dashboard structure could potentially interfere with proper airbag deployment in the event of a crash. In addition, the raised and distorted panel can cause glare or visual distraction while driving, which could affect driver visibility and concentration.
Other or unspecified, Oct 19, 2025
While driving the driver side headrest made a loud bang and deployed and almost made me run off the road with the fright it gave me now my right ear is making a popping sound since the incident
Other or unspecified, Oct 19, 2025
Both control arm bolts broke at same time, as no stress was put on them causing vehicle to go out of control.
Electrical system, Other or unspecified, Engine, Sep 25, 2025
Alternator causing engine stall also electrical issues
Other or unspecified, Jun 23, 2025
The Carfax confirms that Landers McLarty Huntsville: Took possession of the vehicle on September 12, 2024, with 112,179 miles on it. Then recorded a sale to you on [XXX], showing 96,792 miles — a 15,387-mile rollback. That “Mileage Inconsistency” warning on Carfax is not just a clerical error. It shows the vehicle’s official odometer history was manipulated or misreported — and Landers McLarty is directly involved. My finance guy was Travis Christensen. In 2 attempts to resolve the issue, the first time I went in person, (6/10) he said “I will call back Wednesday when Deonte Sutton gets here”. Fine, I waited all day Wednesday, and there was no callback. In attempt to call them, I received no answer. I called today, (6/23), in attempt for updates on the situation. It felt as if he blew me off, saying “Yea me and Deonte have been trying to figure it out. I will call you later.” I called back 2 hours later, and no answer, it didn’t fully ring so I was sent to voice mail as if he declined the call. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Other or unspecified, Engine, May 5, 2025
While driving at normal speeds the engine and everything turns off without any warning. This makes it difficult to get off the road or highway due to loss of power to steering. This happens randomly but with increasing frequency. The vehicle has been at the Jeep dealership since 12 June 2025 and I'm being told they cannot figure it out. Allegedly the dealership service center is contacting Jeep after I had to tell them to do so. Vehicle is at Crown Dodge, 6300 King Rd, Ventura, CA 93033 805-977-6526.
Other or unspecified, Engine, Mar 29, 2025
While stopped at a stop light 5 separate occasions in Eco mode. Vehicle shut off but would not restart unless I pressed the on/off button. I did not realize that it had happened and was almost rear ended because of it.
Other or unspecified, Jul 15, 2024
The entire vehicle turns off while driving down the road at 50mph. I am uncertain what part failed and have reproduced the issue on many occasions. This issue is a danger to not only my life but of those around me the vehicle shuts off unable to steer and unable to brake while still traveling at high speeds. This loss of control will result in the loss of limb or life if it hasn't already. Given the issue has existed for over 12 years now this needs to be investigated as the cause is completely unknown. When the issue accures it is without indication or warning it happens abruptly and seemingly without cause.
Other or unspecified, Engine, Apr 27, 2024
Vehicle was purchased 8/11/23 had it less then two weeks broke down . Was smoking , was put in shop several times . Told it was battery, then alternator. Gotten out of shop a few days later same issue . Had extended warranty , was stuck paying deductible twice even though it was in the shop for same thing . Deductible $200 twice I had to pay . Come to find out the engine had gone bad , they replaced that if I’m not mistaken . Vehicle was in shop almost a month after we had gotten no results from the original dealership service center where we purchased the vehicle. They did not have the proper tools to repair the vehicle, ended up taking the vehicle to a dodge dealership locally . After driving the car a couple months later it started smoking and jerking again would stop and would not crank . Was taken to the dealership again , told this time it was the transmission and extended warranty would not cover it . We were sold a LEMON. Dealership knew exactly what was wrong with this they wanted to get it off their hands . This is something they know from from the start , unsafe to drive keeps smoking . We need answers fast someone is liable for the damage car they sold my son and I.
Other or unspecified, Sep 29, 2023
drain water from AC leaking into cabin & flooding driver side & filling up under seat well where ECU is located & sloshing around
Other or unspecified, Visibility/wiper, Jul 10, 2023
Dashboard pad cover is wrinkling and detaching from the dashboard top. The area most effected is on the passenger side. The covering has detached about 2 inches away from the windshield and has detached from the air vent cover. The detachment has caused the air vent cover to rise. The air vent cover is no longer flush with the top of the dashboard. While driving, the distortion in the dashboard pad covering and air vent cover distracts from my peripheral view and when I'm checking the right side or viewing the right view mirror. The service dealer at Koons Tysons Corner, VA was notified in May 2020. I was told there had been a recall to repair the dashboard pad, but parts were on order and there was a backlog for repairs. On December 28, 2021, the service center stated the Dashboard Pad Replacement was expected June 2022. Now, each time I call reference the replacement, I'm told the vehicle is on a waiting list or I get a service person who has no knowledge of the recall or issue.
Other or unspecified, Jan 24, 2023
I recently hit 100k and my jeep has been stalling. The first time it happened I was goi g about 45mph then stopped in traffic. I went to accelerate and nothing. It didn’t sputter and no lights came on saying anything was wrong. Input it in park, pushed the button and it started back up. A few weeks later, I pushed the button to start it and nothing happened. It did not even turn over. Again, I was able to push the button and start it. The most recent time, a month or so after, I came off the freeway and was slowing down. Again nothing to alarm me of it dying, just died and my power steering went out. I pulled over, put it in park and restarted it without issues.
Other or unspecified, Fuel/propulsion system, Jan 9, 2023
I've tried 6 times in 3 years to get my recall done since I learnt of my fuel relay . Now according to my mechanic my catalytic converter is messed up due to waiting on the recall. The first 3 times was back ordered, the 4th time I went to my appointment and was told there computers were messed up just needed to see the car to still be on recall list. 5 and 6th time they never got part in. This recall is messing up my car. My check engine light will not go off due to the converter due to the fuel relay. If my check engine light is on I can't remote start it in cold weather . When will I be able to actually get my recall done before it messes up more of my car.
Power train, Other or unspecified, Forward collision avoidance, Dec 22, 2022
My 2012 jeep SRT8 will be driving n jerking and feels unsafe think gotta be a n23 transfer case or final drive ordeal they have with different year not my year but should be and I don't feel safe at all n I paid a lot of money for this premium vehicle and getting run around and serv 4wd and traction control off n fcw off pops up after few minutes all at same time got transfer case control module coming in mail hopefully it works but if not it's gotta b update or flash transmission update but it'll literally be surging and when slowing down it'll fell like it's getting shift in wrong gear it's crazy
Air bags, Other or unspecified, Aug 4, 2022
The entire leather dash has become the delaminated they had issued a recall on us for a six-month period in early 2020 they kept pushing back saying they didn’t have the parts and six months lapsed I am just worried if I were to get into an accident that the airbags on the passenger side would not operate properly due to the fact that all the leather has sagged and become unglued how can a manufacturer only make a safety recall good for six months the mechanic told me it’s because they only have a certain amount of budget on labor and parts to do safety recalls and that the shops don’t want their time taken up because it is such a time extensive process there were thousands of vehicle’s affected and a lot of them were unable to be fixed because of part shortage and the six-month timeframe they gave everyone How do I get this fixed without paying $3000
Steering, Other or unspecified, Service brakes, Feb 9, 2022
Vehicle has inexplicably, and randomly stalled, and lost power steering and power brakes while operating. This has happened on multiple occasions, during random times of the day/season, while in movement, and while stopped at a traffic light/stop sign. There is no rhyme or reason to how or when this happens, and frustratingly cannot not be reproduced by a mechanic or dealership. When it happens, all other systems that were operating continue to operate (eg. radio stays playing, climate control (AC or heat), and the instrument panel doesn't indicate that anything is abnormal. Safety is a huge concern, as its difficult to control and/or slow the vehicle down, and we have barely avoided collisions. It has been taken to a dealer on multiple occasions, but to no avail, as the condition could not be reproduced. Other than the dealership's service department, the vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others. There were NO warning lamps, messages or other symptoms of the problem prior to the failure. We took ownership from the vehicles first and only other owner (my father in law) upon his passing back in April 2018. The condition happened within months of taking ownership, and has happened at least 8-10 times since then. The vehicle is available for inspection upon request. We would like to sell the vehicle (for this, AND other reasons), but do not feel comfortable selling an unsafe vehicle to anyone. We have incurred rental car costs while the car is in the shop for diagnosis. Upon a quick search online, there was quite a bit of evidence of this condition happening with others.
Other or unspecified, Engine, Jan 5, 2022
The recall is V62 but after the recall was preformed the vehicle is doing the exact same thing. While slowing down and braking the vehicle will stall without warning, with the vehicle not running the steering and braking systems are disabled which makes getting out of danger impossible. The vehicle needs to come to a complete stop, be put in park, then be restarted. This will be the third time this happened. I had the recall done then I had to pay the second time to get it fixed and now I need to bring the vehicle back to the dealership for the same issue. Chrysler will take no responsibility for the issue.
Electrical system, Other or unspecified, Oct 4, 2021
When purchased vehicle was told to take it to local dealer. Vehicle was taken to local dealer on May 2021. To this day, they claim that they are still waiting for parts. I am 80 years old and disabled and stressing big time because I keep receiving information on mail stating that my vehicle is not safe. I have called your number and all I was told that they are waiting for parts. Please help. Thank you.
Other or unspecified, Aug 20, 2021
Since purchasing this vehicle, the entire wood trim inside the vehicle has broken off chunk by chunk and continues to do it. It started with the front around the start button and has worked around to the passenger dash and now is falling off on the doors. Sometimes I will get in my vehicle and see a piece of wood on the floor board. Dealership states that only the carbon fiber trim on the SRT is covered but not the wood for my 2012 Jeep Grand Cherokee Overland. First started when my leather dash started to bubble and wrinkle up. Also, the plastic vents on the dash broke during the leather dash bubbling up and once that was fixed by recall, dealership stated that plastic vent is not covered even though it is caused by the leather wrinkling and bubbling up.
Other or unspecified, Jul 20, 2021
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that after the vehicle was repaired under NHTSA Campaign Number: 19V813000 (Electrical System) the vehicle stalled intermittently. The contact stated that while driving at various speeds, the vehicle stalled intermittently while decelerating. The vehicle was taken to the dealer on four separate occasions and the fuel pump relay was replaced twice however, the failure recurred. The dealer was unable to duplicate the failure. There was no fault code detected. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and several cases were opened. The contact was informed that since the dealer was not able to plicate the failure, no assistance would be provided. The approximate failure mileage was 142,000.