2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints: other or unspecified
120 reports, newest first. Show all
Other or unspecified, Mar 20, 2017
VEHICLE STALLED TWICE WHILE DRIVING. ONCE WHILE TURNING LEFT ON A CITY STREET AND ONCE WHILE BREAKING HARD TO STOP AT A STOP LIGHT. DEALERSHIP CANNOT FIND A CAUSE AND CANNOT DUPLICATE THE PROBLEM WHILE IN THEIR POSSESSION. JEEP CUSTOMER SERVICE SAYS IT IS A KNOWN ISSUE WITH NO KNOWN CAUSE. ALL RECALLS ARE UP TO DATE.
Electrical system, Other or unspecified, Jan 4, 2017, fire
ON 10/15 AT APPROXIMATELY 9:30 PM A FIRE WAS NOTED WITH SMOKE COMING OUT OF HOOD WHILE ENTERING MY GARAGE. I SHUT OFF ENGINE AND THICK WHITE SMOKE FILLED GARAGE. AAA WAS CALLED AND CAME AT 10:15 PM . AAA TECH DIAGNOSED IT AS AN ELECTRICAL FIRE AND REFUSED TO TOUCH THE CAR. AAA WAS SUBSEQUENTLY CALLED ON 10/26 WHEN CAR WAS TOWED TO JEEP DEALER. ALTERNATOR, PCM ( ELECTRICAL "BRAIN") AND BATTERY( WHICH WAS FAIRLY NEW) WERE REPLACED AT A COST OF 1141.82 COMPLAINT FILED WITH JEEP - COMPLAINT #30355332. JEEP DECLINED RESPONSIBILITY.
Other or unspecified, Sep 16, 2016
CAR WAS MAKING HUMMING SOUND DURING A 3 MILE DRIVE TO WORK. LEAVING WORK THAT SAME EVENING, CAR HUMMED FOR A FEW MINUTES AND THE RED BATTERY LIGHT CAME ON. DROVE HOME THE 3 MILES AND MY HUSBAND COULD NOT GET ANY "CODES" TO COME UP ON THE READING DEVICE HE PLUGGED INTO THE CAR. NEXT MORNING DROVE 2 MILES AND THE LIGHT LIGHT CAME ON AGAIN, NO CODES AGAIN. TWO HOURS LATER DROVE 3 MILES TO HAIR SALON, LIGHT CAME ON AND WHEN I PARKED AND TURNED OFF MY CAR, STEAM/SMOKE STARTED COMING OUT THE FRONT OF THE HOOD. LUCKILY A PEP BOYS WAS IN SAME SHOPPING CENTER THEY CAME TO ASSIST ME. THEY TRIED TO START MY CAR TO DRIVE IT A FEW DOORS DOWN TO THEIR SHOP, CAR WAS COMPLETELY DEAD AND WOULD NOT TAKE A BATTERY CHARGE AFTER TRYING OVER AND OVER AGAIN FOR A FEW HOURS. FINALLY HAD A TOW TRUCK PICK IT UP TO MOVE A FEW DOORS DOWN TO PEP BOYS. THEY REPLACED ALTERNATOR AND BATTERY AND NOW THE LIGHT HAS COME BACK ON AGAIN, THE DAY AFTER PICKING IT BACK UP. FURTHER TESTS ARE NOT BEING DONE, BUT REPLACED THE ALTERNATOR AND BATTERY AT A COST OF $938.
Other or unspecified, Aug 19, 2016
FOR THE LAST 30,000 MILES THE CAR STALLS WHILE DRIVING; MOSTLY WHEN SLOWING DOWN TO MAKE A RIGHT TURN. I HAVE TAKEN IT TO THE DEALER SEVERAL TIMES AND THEY CAN'T FIND ANYTHING WRONG. THE CAR IS NOW DOING IT MORE OFTEN AND I AM CONCERNED THAT I CAN GET IN A CAR ACCIDENT. THIS WEEK STOPPED ON MONDAY AUGUST 15TH AND THURSDAY, AUGUST 18TH BOTH TIMES DURING A RIGHT TURN; THE FIRST IN THE AFTERNOON TURNING ON CITY STREET AND TODAY TURNING FROM THE HIGHWAY, FROM A SPEED OF 55MPH TO 25MPH. THE CAR HAS 58,000 MILES AND I DON'T FEEL SAFE DRIVING IT. EVERY TIME I SLOW DOWN FOR A TURN, I AM CONCERNED THAT THE CAR MAY STOP. THE DEALER HAS HAD THE CAR FOR OVER A WEEK TWICE AND THEY CAN'T FIND THE PROBLEM. WHAT SHOULD I DO NEXT?
Air bags, Other or unspecified, Aug 3, 2016
LEATHER ON DASH STARTED WRINKLING/BUBBLING THEN JUST PEELED BACK (LEATHER DASH HAS DELAMINATED). I AM BEING TOLD THE WRINKLES IN THE LEATHER DASH COULD CAUSE AN IRREGULAR PASSENGER AIRBAG DEPLOYMENT. DEALERSHIP RICK HENDRICK OF CHARLESTON AND HOOVER OF SUMMERVILLE ONLY CONCERNED WITH PROPER DEPLOYMENT OF PASSENGER AIRBAG. LEATHER DASH COMING LOOSE WITH SIGNIFICANT WRINKLES AND DISTORTION. WILL AFFECT PASSENGER AIRBAG DEPLOYMENT PER DESIGN INTENT DUE TO DEVIATION IN TEAR SEAM GEOMETRY. RESEARCH STATES THE DASH PROBLEM IS A RESULT OF A SUPPLIER NOT PERFORMING THE CORRECT APPLICATION OF ADHESIVE AND CURE PROCEDURES.
Other or unspecified, Jul 28, 2016
MY LEATHER ON DASH STARTED BUBBLING THEN IT JUST PEELED BACK (LEATHER DASH HAS DELAMINATED). I AM BEING TOLD THE WRINKLES IN THE LEATHER DASH COULD CAUSE AN IRREGULAR PASSENGER AIRBAG DEPLOYMENT.
Other or unspecified, Mar 19, 2016
UCONNECT IS NO LONGER WORKING, LOOKED ONLINE AND IN JEEP FORUM MANY PEOPLE HAVE BEEN COMPLAINING ABOUT THIS PROBLEM FOR YEARS AND JEEP AND IPHONE ARE WELL AWARE OF THE PROBLEM, I CALLED THE JEEP UCONNECT TELEPHONE NUMBER AND IF THEY CANNOT DO A SOFT RESET YOU MUST GO TO THE DEALER TO FIX THE PROBLEM, IF YOU ARE OUT OF WARRANTY YOU MUST PAY, HAS BEEN GOING FOR A LONG TIME AND TIES BACK TO IPHONE ISSUES WITH IPHONE UPDATES. WHEN ASKED WHY I NEED TO PAY FOR A SERVICE THAT NEEDS TO BE RESET DUE TO A MANUFACTURER PROBLEM I WAS INFORMED THAT THIS IS JUST THE WAY IT IS.
Other or unspecified, Mar 4, 2016
REPEATED RECALL P36 (EXECUTED) THEN R71 FOR VANITY LIGHT WIRING. I DON'T UNDERSTAND WHY THE MANUFACTURER CAN NOTIFY AND THEN POSTPONE ANY FIX FOR NEARLY A YEAR! THIS PROBLEM WAS SUPPOSEDLY FIXED WITH RECALL P36 AND CAN RESULT IN A VEHICLE FIRE, NOW A NEW RECALL R71 IS ISSUED THAT WILL NOT BE EXECUTED FOR NEARLY YEAR. WHAT AM I SUPPOSED TO DO CARRY A FIRE EXTINGUISHER?
Other or unspecified, Fuel/propulsion system, Jan 6, 2016
WELL NOT FEEL SAFE DRIVING THIS CAR SINCE I PURCHASE THIS CAR 4-5 RECALL ON THIS CAR AND NO HAPPY TO TAKE FOR REPAIR BECAUSE USED MY OWN TIME FOR THIS
Other or unspecified, Fuel/propulsion system, Dec 21, 2015
A YEAR AGO I CALLED MY DEALERSHIP ABOUT MY CAR NOT STARTING JUST WEEKS AFTER COMPLETING A MAJOR (NORMAL) SERVICE. AFTER COMPLAINING TO THE DEALERSHIP AND JEEP DIRECTLY, I HAD MY JEEP TOWED AND THEY AGREED TO FIX THE FUEL PUMP (A RECALL THAT HAD RECENTLY COME OUT, BUT NOT YET ON MY SPECIFIC JEEP). THE FIX SEEMED TO WORK FOR A FEW MONTHS, BUT THEN BEGAN HAPPENING AGAIN, ONLY NOW I CAN SOMETIMES START THE JEEP AFTER WAITING AWHILE. LESS THAN 2 MONTHS AGO WHEN MY JEEP WOULDN'T START AGAIN, I CALLED SCHEDULED AN APPOINTMENT TO HAVE IT FIXED AGAIN, ALONG WITH AN OIL CHANGE. WHEN I PICKED UP MY JEEP, I LEARNED THAT THE FIX WAS NOT DONE. THE MECHANIC NOTED THAT IT HAD ALREADY BEEN DONE. I COMPLAINED TO THE CASHIERS THAT THE JEEP NOT STARTING WAS THE MAIN REASON I BROUGHT THE JEEP IN. I ASKED TO SPEAK TO SOMEONE, BUT THEY COULDN'T FIND MY SERVICE ADVISER. I ASKED THEM TO HAVE HIM CALL ME. HE NEVER CALLED. I LEFT SEVERAL MESSAGES AND I'VE SENT EMAILS TO THE SUPERVISOR, AND NO RETURN CALLS. NOW I HAVE A NEW PROBLEM IN ADDITION TO THE JEEP NOT ALWAYS STARTING, I HAVE A SIGNIFICANT WATER SLOSHING NOISE COMING FROM THE PASSENGER SIDE. NOTE: EACH TIME THAT MY CAR HAS FAILED TO START, IT WAS FIRST IN THE OFF POSITION AND PARKED. THE NUMBER OF TIMES MY JEEP HAS FAILED TO START, OR DIED AFTER START HAD BEEN MORE THAN 10 TIMES.
Electrical system, Exterior lighting, Other or unspecified, Sep 21, 2015, fire
THIS VEHICLE HAD THE RECOMMENDED RECALL REPAIR FOR THE SUN VISOR COMPLETED ON 5/19/2105. WHILE DRIVING THE AREA ABOVE THE REAR VIEW MIRROR BEGAN TO EMIT SMOKE AND WITHIN ABOUT 30 SECONDS FLAMES ERUPTED FROM THE SAME AREA. THE FLAMES QUICKLY SPREAD TOWARDS THE PASSENGER SIDE SUN VISOR AS I FRANTICALLY LOOKED FOR A SAFE PLACE TO PULL OVER. IT WAS 5:45AM ON A DARK COUNTRY ROAD WITH NO SHOULDER. I TURNED THE VEHICLE OFF, EXITED THE VEHICLE AND CALLED 911. THE FLAMES CONTINUED FOR AT LEAST ANOTHER 15 MINUTES. WHEN FIREFIGHTERS ARRIVED THEY HAD DIFFICULTY STOPPING THE BURNING THOUGH IT WAS SMALL BECAUSE THEY COULD NOT ACCESS THE BATTERY FOR THE VEHICLE (IT IS APPARENTLY LOCATED UNDER THE FRONT PASSENGER SEAT AND UNACCESSIBLE OTHER THAN FROM UNDER THE VEHICLE.) FIREFIGHTERS HAD TO COMPLETELY DISASSEMBLE THE ELECTRICAL SYSTEM TO THE SUN VISORS TO STOP THE BURNING. THEY IDENTIFIED A SCREW AND WIRE THAT WERE THE CAUSE OF THE FIRE. IT WAS NOT UNTIL I RETURNED HOME AND RESEARCHED THE RECALL THAT I DISCOVERED THAT THE SCREW AND WIRE ASSEMBLY IS THE CAUSE OF THE FIRES. THIS RECALL REPAIR OBVIOUSLY IS NOT A RESOLUTION TO THE PROBLEM. HAD THE FLAMES SPREAD TO THE DRIVER SIDE AREA I WOULD HAVE BEEN INJURED OR POSSIBLE KILLED. HAD I HAD A PASSENGER IN THE VEHICLE THEY COULD HAVE BEEN INJURED OR KILLED ALSO!!
Other or unspecified, Aug 13, 2015
I WAS DRIVING ON THE HIGHWAY AND MY SUNROOF SHATTERED. I HAD A STATE TROOPER CHECK OUT THE DAMAGE AND HE SAW NO SIGN OF A FOREIGN OBJECT.
Other or unspecified, Engine, Jul 30, 2015
THE ISSUE WITH MY CAR WAS EXACTLY THE SAME AS ITS SISTER PRODUCT, 2012-2013 JEEP WRANGLER, WHICH WAS RECALLED FOR THIS PROBLEM - REFERENCE THE NHTSA CAMPAIGN ID NO. 13V234000. THE SAME DESIGN FLAW EXISTS IN THE 2012-2013 JEEP GRAND CHEROKEES AND THESE MODELS ALSO NEED TO BE RECALLED. PROBLEM: THE POWER STEERING RETURN LINE CONTACTS AND WEARS A HOLE IN THE ALUMINUM TRANSMISSION OIL COOLER LINE. THERE IS NO WARNING LIGHT OR OBVIOUS LOW FLUID LEVELS, SO AN OWNER MAY NOT HAVE ANY WAY TO KNOW WHEN IT HAPPENS. RISK: SUCH A CONDITION CAN RESULT IN A LOSS OF TRANSMISSION FLUID WITHOUT THE OWNER'S KNOWLEDGE, WHICH MAY CAUSE TRANSMISSION DAMAGE AND LOSS OF FUNCTION. IN MY CASE, THERE WAS NO WARNING LIGHT OR OBVIOUS LOW FLUID LEVELS. I CONTINUED TO DRIVE IT UNTIL A REGULARLY SCHEDULED CHECK UP. I AM UNSURE OF WHETHER THERE IS ANY UNDETECTED DAMAGE, BUT I WAS TOLD THAT I WAS ONLY MILES AWAY FROM BURNING MY TRANSMISSION OUT AND IT SHUTTING DOWN. THE REPAIR COST WAS $849.27 AT THE LOCAL DEALERSHIP. HOWEVER, IF IT HAD SHUT DOWN WHILE DRIVING ON THE HIGHWAY, WHICH I DO OFTEN AS A SINGLE MOM WITH TWO DAUGHTERS, THE VEHICLE COULD HAVE LOST FUNCTION WHILE DRIVING. WHY ISN'T THIS RECALLED ALREADY? IT'S NOT SAFE AND IT'S THE SAME EXACT PROBLEM AS IT'S SISTER PRODUCT THAT WAS ALREADY RECALLED!
Other or unspecified, Jul 10, 2015
HEARD HIGH PITCHED NOISE FROM POSSIBLE STEERING COLUMN. TOOK TO DEALER AND WAS TOLD ALTERNATOR WAS BAD BUT WAS NEVER CONTACTED ABOUT RECALL P-60 FROM 10/14. APPARENTLY MY VIN NUMBER WASN'T REGISTERED FOR THAT RECALL EVEN THOUGH MY ALTERNATOR WENT BAD. SOUND IS STILL THERE. TOOK CAR 4 TIMES. LAST TIME TOLD POWER STEERING FLUID LOW. SOUND STILL THERE. WHISTLING NOISE INSIDE OF CAR ONLY. HEARD BETTER WHEN PARKED OR STOPPED. IF MOVE STEERING WHEEL SOUND GOES IN AND OUT. FILED COMPLAINT AGAINST BRANDYWINE CHRYSLER PLYMOUTH FOR RUDENESS AND BEING VERY DISMISSIVE AND BIASED BECAUSE I AM A WOMAN. THEY STATED NORMAL SOUND BUT SOUND IS NEW AND NOT ALWAYS CONSISTENT AND ONLY JUST STARTED RECENTLY WAS NOT THERE AT TIME I BOUGHT THE CAR. IT'S A 2012 WITH ONLY 16,000 MILES ON IT. AT THIS POINT DO NOT RECOMMEND A JEEP TO ANYONE OR ANY CAR FROM THAT DEALER. CURRENTLY WAITING ON 3RD RECALL PARTS TO COME IN. I'M GOING TO GO TO AN INDEPENDENT REPAIR SHOP AND TAKE LEGAL ACTION IF NECESSARY. ....UPDATED 10-20-15 *BF UPDATED 11/13/2017*CN
Electrical system, Other or unspecified, Engine, Jun 12, 2015
I HAVE AN ONGOING PROBLEM WITH STARTING MY 2012 JEEP GRAND CHEROKEE V8 OVERLAND. THE JEEP WILL START BUT WILL STALL RIGHT AWAY. SOMETIMES IF YOU PUT THE JEEP IN GEAR QUICKLY IT WILL STALL IN GEAR ALSO. MOST OF THE TIME IT STALLS RIGHT AFTER STARTING. I HAVE TO SHUT THE JEEP OFF AND PRESS THE START BUTTON AGAIN TO GET IT STARTED. I HAVE HAD THIS JEEP AT THE DEALERSHIP (COLORADO CHRYSLER JEEP) MULTIPLE TIMES OVER THE LAST TWO YEARS AND THE "RESOLUTION" FOR THE DEALERSHIP IS THAT THEY CAN NOT RECREATE THE PROBLEM. ON 4/10/15 THE DEALERSHIP SAID THAT IT STALLED ON THEM AND THEY REPLACED A SWITCH IG 08053059. RECEIVED THE JEEP BACK AND IT STALLED THE NEXT DAY. CALLED COLORADO CHRYSLER JEEP BACK AND THEY SAID THAT THE SERVICE DEPARTMENT WOULD HAVE TO GET AN ELECTRICIAN IN TO HAVE IT LOOKED AT AND THAT WOULD TAKE A COUPLE OF WEEKS. I CALLED CHRYSLER AT THIS POINT AND CHRYSLER HAD ME TAKE THE JEEP INTO CHERRY CREEK DODGE BECAUSE THEY COULD "GET ME IN QUICKER". ON 5/22/15 I TOOK THE JEEP TO CHERRY CREEK DODGE AND THE SERVICE DEPARTMENT PERFORMED PROCEDURE S1308000399 5/2015 OUTLINED IN CHRYSLER'S STAR SYSTEM. THE NEXT DAY THE JEEP STALLED. I HAVE CALLED BACK MULTIPLE TIMES TO BOTH CHRYSLER AND CHERRY CREEK DODGE WITH EITHER NO ANSWER OR NO SOLUTION. CHERRY CREEK DODGE IS NOW PUTTING ME OF WITH A NEW RECALL SAYING THE SERVICE DEPARTMENT THINKS THAT WILL FIX THE PROBLEM, AND CHRYSLER WANTS TO GO WITH WHAT CHERRY CREEK DODGE SAYS. MY PROBLEM IS THAT THIS HAS BEEN GOING ON FOR TWO YEARS. I'M NOT SURE WHAT TO DO AT THIS POINT. EVER DAY THE JEEP STALLS AT SOME POINT. ANY ASSISTANCE WITH THIS PROBLEM WOULD BE GREATLY APPRECIATED. WE FIRST NOTICED THIS PROBLEM AT ABOUT 25,000 MILES. WE TOOK THE JEEP TO COLORADO CHRYSLER AT 35,451 MILES AND THE JEEP HAS ABOUT 54,000 MILES NOW. AT FIRST THE STALLING WAS JUST EVERY ONCE IN A WHILE, NOW IT HAPPENS DAILY.
Other or unspecified, May 2, 2015
PRESTIGE CJD OF LAS VEGAS IS FALSIFYING DOCUMENTS AND TELLING THE CUSTOMER THAT THEY HAVE SERVICED RECALL PARTS ON THEIR VEHICLE AND THEY HAVE NOT! FURTHERMORE, PRESTIGE CJD PUT UP BARRIERS TO PREVENT THE CUSTOMER FROM BRINGING IN THEIR VEHICLES FOR RECALL REPAIRS! P36 AND P14. *TR
Other or unspecified, Feb 4, 2015, fire
DRIVING HOME FROM WORK 22.5 MILES I NOTICED A WHINE THAT INCREASED IN VOLUME AND PITCH DEPENDING ON ENGINE RPM. UPON ARRIVING AT HOME AND EXITING THE VEHICLE I NOTICED AN ODD ODOR THAT SMELLED LIKE SOMETHING BURNING. I OPENED THE HOOD OF THE VEHICLE AND NOTICED BLACK SMOKE COMING FROM THE VICINITY OF THE ALTERNATOR. THERE WERE NO FLAMES PRESENT AND I NOTICED DISCOLORATION ON THE ALTERNATOR. *TR
Other or unspecified, Dec 28, 2014
I HAVE CONTACTED LARRY MILLER CHRYSLER JEEP IN THORNTON COLORADO IN JUNE 2014 ASKING TO HAVE MY VEHICLE SERVICED FOR THE RECALL (S). I WAS TOLD THAT THEY WOULD HAVE TO ORDER THE PART. IN OCTOBER 2014 (5 MONTHS LATER) I CALLED TO SEE WHY I WAS NOT GETTING CALLED IN FOR THE RECALL SERVICE. A VERY RUDE PARTS DEPARTMENT STAFF LAUGHED AND TOLD ME IT COULD BE MONTHS AS THERE WEREN'T ENOUGH PARTS. HE TOLD ME TO JUST WAIT UNTIL I WAS CONTACTED. IT HAS NOW BEEN A FULL 7 MONTHS AND I AM STILL WAITING ON THE CALL TO GET MY RECALL (S) TAKEN CARE OF. *TR
Other or unspecified, Dec 15, 2014
2012 GRAND CHEROKEE LAREDO, CONSUMER STATED MANUFACTURERFOUND A DEFECT IN THE BRAKE BOOSTER, WHICH PREVENTED THE VEHICLE FROM STOPPING. UPDATED 9/11/17*CN
Other or unspecified, Sep 20, 2014
FUEL PUMP CONTINUES TO RUN AFTER CAR SHUT OFF. RESULT IS A DEAD BATTERY AND MY CAR IN THE SHOP. *TR