2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Electrical system, Aug 3, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Fuel/propulsion system, Aug 3, 2015
RECEIVED RECALL NOTICE (R09/NHSTA 15V-115) 4/15/15. TO DATE, 8/3/15, HAVE NOT BEEN NOTIFIED OF AVAILABLILITY OF REPLACEMENT PARTS. PRIOR DEFECTS WITH THIS VEHICLE INCLUDE: REPLACEMENT OF RIGHT CYLINDER HEAD JUST 8 MONTHS AFTER PURCHASE; FOLLOWED BY 3 SAFETY RECALLS FOR ALTERNATOR (NHSTA 14-V-634) WHICH TOOK 6 MONTHS TO GET REPLACED DUE TO LACK OF PARTS AVAILABILITY; BRAKE BOOSTER (NHSTA 14V-154) AND SUN VISOR WIRING (NHSTA 14V-391). I BELIEVE A REFUND/BUY BACK IS WARRANTED DUE TO THE SAFETY HAZARDS THIS VEHICLE HAS PRESENTED AND EXCESSIVE DELAYS IN GETTING NECESSARY REPAIRS.
Engine, Aug 3, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT APPROXIMATELY 25 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED ON THREE SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED SOME SERVICE UPDATES. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
Electrical system, Aug 3, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Aug 3, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Jul 31, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT MADE AVAILABLE. THE CONTACT STATED THAT THE DEALER INSTALLED A TIPM AND A R09; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE TECHNICIAN WAS UNABLE TO REPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.
Electrical system, Jul 31, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE. THE MANUFACTURER HAD NOT DEVELOPED A SOLUTION TO DETER THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/17/15*LJ THE DEALER CLAIMED THE PARTS WERE DAMAGED AND THE RECALL COULD NOT BE PERFORMED. THE DEALER INFORMED THE CONSUMER IT MAY TAKE 1 TO 2 MONTHS BEFORE MORE PARTS ARRIVED, BECAUSE CHRYSLER ONLY SENDS A COUPLE AT A TIME. UPDATED 05/04/16.*JB
Other or unspecified, Engine, Jul 30, 2015
THE ISSUE WITH MY CAR WAS EXACTLY THE SAME AS ITS SISTER PRODUCT, 2012-2013 JEEP WRANGLER, WHICH WAS RECALLED FOR THIS PROBLEM - REFERENCE THE NHTSA CAMPAIGN ID NO. 13V234000. THE SAME DESIGN FLAW EXISTS IN THE 2012-2013 JEEP GRAND CHEROKEES AND THESE MODELS ALSO NEED TO BE RECALLED. PROBLEM: THE POWER STEERING RETURN LINE CONTACTS AND WEARS A HOLE IN THE ALUMINUM TRANSMISSION OIL COOLER LINE. THERE IS NO WARNING LIGHT OR OBVIOUS LOW FLUID LEVELS, SO AN OWNER MAY NOT HAVE ANY WAY TO KNOW WHEN IT HAPPENS. RISK: SUCH A CONDITION CAN RESULT IN A LOSS OF TRANSMISSION FLUID WITHOUT THE OWNER'S KNOWLEDGE, WHICH MAY CAUSE TRANSMISSION DAMAGE AND LOSS OF FUNCTION. IN MY CASE, THERE WAS NO WARNING LIGHT OR OBVIOUS LOW FLUID LEVELS. I CONTINUED TO DRIVE IT UNTIL A REGULARLY SCHEDULED CHECK UP. I AM UNSURE OF WHETHER THERE IS ANY UNDETECTED DAMAGE, BUT I WAS TOLD THAT I WAS ONLY MILES AWAY FROM BURNING MY TRANSMISSION OUT AND IT SHUTTING DOWN. THE REPAIR COST WAS $849.27 AT THE LOCAL DEALERSHIP. HOWEVER, IF IT HAD SHUT DOWN WHILE DRIVING ON THE HIGHWAY, WHICH I DO OFTEN AS A SINGLE MOM WITH TWO DAUGHTERS, THE VEHICLE COULD HAVE LOST FUNCTION WHILE DRIVING. WHY ISN'T THIS RECALLED ALREADY? IT'S NOT SAFE AND IT'S THE SAME EXACT PROBLEM AS IT'S SISTER PRODUCT THAT WAS ALREADY RECALLED!
Electrical system, Exterior lighting, Jul 30, 2015, fire
JEEP VISOR RECALL- FIRE INSIDE MY JEEP: I HAD THE JEEP VISOR RECALL COMPLETED IN JANUARY 2015, TOOK MY JEEP INTO THE JEEP DEALERSHIP IN MAY/JUNE COMPLAINING OF A BURING SMELL TWICE. THEY SAID I WAS ON THE LIST FOR THE SECOND RECALL PARTS TO COME IN AND THEY WOULD CALL ME. THEY SAID THEY INSPECTED MY JEEP AND DIDNT SEE ANYTHING WRONG AND WISHED ME THE BEST (DEPSITE MY DOME LIGHTS BEING DIM AND PASSENGER LIGHT DOCUMENTED BEING COMPLETLY OUT). MY JEEP CAUGHT FIRE ON FRIDAY 7.24.15. THE FIRE DEPARTMENT SAID IT STARTED IN THE PASSENGER VISOR. THIS HAS BEEN A HEADACHE OVER WHO IS AT FAULT AND I WISH JEEP WOULD INVESTIGATE TOO. MY FAMILY IS NOW AFFRAID OF JEEPS, MY DAUGHTER DOESNT WANT TO SIT IN THE FRONT ROW ANY LONGER AND IT HAS BEEN A MESS OVER A POTENTIAL RECALL ERROR. PLEASE HELP! MY CAR IS DESTROYED PER OUR INSURANCE.
Electrical system, Jul 30, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH ON AN INCLINE, THE VEHICLE HESITATED WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS WHILE DRIVING AT VARIOUS SPEEDS, AS WELL AS WHEN MAKING LEFT AND RIGHT TURNS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,397.
Electrical system, Jul 30, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Engine, Fuel/propulsion system, Jul 30, 2015
I HAVE RECEIVED THE #R09 15V-115 FUEL PUMP RELAY NOTICE AND CONTACTED DEALER, PARTS STILL UNAVAILABLE. EXCEEDS A REASONABLE AMOUNT FOR TIME FOR REPAIR. THE DEALER STATED THAT PARTS NEEDED WERE NOT AVAILABLE. THE MANUFACTURER HAD NOT YET DETERMINED A SOLUTION FOR THE ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. VEHICLE ON MULTIPLE OCCASIONS FAILS TO START.
Electrical system, Jul 30, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE RECALL PART NEEDED WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Jul 30, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Jul 29, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO ACCELERATE FROM 35 MPH, THE VEHICLE ATTEMPTED TO STALL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
Fuel/propulsion system, Jul 29, 2015
INTERIM RECALL NOTICE SENT OUT ABOUT 2 MONTHS AGO IN RE TO FUEL PUMP RELAY. CALLED DEALER TODAY & STILL NO PARTS AVAILABLE & THEY HAVE NO FURTHER INFO. CALLED THE RECALL ASSISTANCE NUMBER ON THE INTERIM NOTICE & GET A RECORDING THAT SAYS CALL BACK & THEN DISCONNECTS. THIS IS CRAZY AS NOTICE SAYS THE PROBLEM COULD CAUSE A CRASH???
Electrical system, Jul 28, 2015
I WAS DRIVING ON THE HIGHWAY WHEN MY BATTERY LIGHT CAME ON AND MOMENTS LATER MY WIPERS STARTED TO GO ON THEMSELVES ALONG WITH MY BLINKERS BLINKING AND GPS SCREEN FLASHING, AND EVERY OTHER POSSIBLE LIGHT FLASHING. THEN MY TRUCK SUDDENLY SHUT OFF AND I HAD NO BRAKES OR POWER STEERING AND LOST CONTROL OF MY VEHICLE AND COULDN'T STOP OR DIRECT IT TO WHERE I WANTED IT TO GO. LUCKILY I WAS ON THE RIGHT LANE AND MY VEHICLE VEERED TO THE RIGHT TOWARDS THE GRASS AND LUCKILY THERE WAS ENOUGH GRASS TO SLOW ME TO A STOP. GOD WAS ON MY SIDE! IF I WAS ON THE LEFT OR MIDDLE LANE IT WOULD OF BEEN A HORRIFIC INCIDENT BECAUSE IT WAS DURING RUSH HOUR. I WAS SO SCARED OF MY LIFE I WOULD OF CRASHED AND WOULD OF BEEN IN A HORRIBLE ACCIDENT. AND THANK GOD MY KIDS WASN'T IN THE CAR WITH ME. BUT I HAVE A PROBLEM BECAUSE THERE IS A RECALL ABOUT THE EXACT PROBLEM THAT I'M HAVING WITH IS NHTSA CAMPAIGN IS NUMBER 14V634000 AND THE DEALER IS STATING THAT MY VIN AND VEHICLE DOES NOT APPLY TO IT! BUT I'M HAVING THE EXACT PROBLEM AND CHRYSLER NEEDS TO RE CHECK OTHER VINS BECAUSE I'M 100 PERCENT SURE THAT'S THE RECALL. SO PLEASE RESPOND TO ME AS SOON AS POSSIBLE BECAUSE I NEED THIS ISSUE RESOLVED OR I WILL BE CONTACTING MY LAWYER AND WILL FIGHT THIS HARD AND WILL NOT GIVE UP AND WILL GIVE IT MY ALL TO RESOLVE THIS THE RIGHT WAY. THANK YOU! ALFRED ADZEMOVIC. ALSO THE DEALER IS SECURITY DODGE IN AMITYVILLE NEW YORK
Electrical system, Jul 28, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Jul 28, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT FOR TIME FOR REPAIR. THE DEALER STATED THAT PARTS NEEDED WERE NOT AVAILABLE. THE MANUFACTURER HAD NOT YET DETERMINED A SOLUTION FOR THE ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Jul 28, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/21/15*LJ
Power train, Jul 28, 2015
MY 2012 JEEP GRAND CHEROKEE HAS THE 3.6 LITER PENTASTAR V6 WITH THE 5 SPEED AUTOMATIC TRANSMISSION. IT HAS THE QUADRA TRAC 1 FULL-TIME 4X4 SYSTEM. THE TRANSMISSION IS VERY "CLUNKY" AND FEELS UNSURE OF WHAT IT SHOULD BE DOING. UPSHIFTS COME EARLY, AT LOW SPEED AND RPM'S. OFTEN THIS IS NOT AN ISSUE, BUT SOMETIMES CAUSES THE VEHICLE TO FEEL EXTREMELY UNDERPOWERED. PRESSING THE ACCELERATOR FURTHER WILL EVENTUALLY RESULT IN A DOWNSHIFT AND A RESULTING CLUNK IN THE DRIVELINE. LOW SPEED DRIVING ON CURVY ROADS IS NOT A NICE EXPERIENCE WITH THIS VEHICLE. DOWNSHIFTS ARE ABRUPT AND ANYTHING BUT SMOOTH. THERE IS OFTEN A CLUNK THAT CAN BE HEARD AND FELT WHILE DECELERATING FOR AN UPCOMING CURVE. THE BEST WAY TO DESCRIBE THE FEELING IS RIDING WITH A PERSON WHO IS LEARNING TO DRIVE A MANUAL TRANSMISSION CAR FOR THE FIRST TIME. NOT SURE IF THIS COMPLAINT IS RECALL WORTHY, BUT I WORRY THE TRANSMISSIONS INDECISIVENESS IS GOING TO PREMATURELY WEAR THE DRIVELINE COMPONENTS. PERHAPS A SOFTWARE UPDATE FOR THE TRANSMISSION WOULD BE A GOOD PLACE TO START.
Electrical system, Jul 28, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. UPON TURNING THE KEY IN THE IGNITION, THE VEHICLE FAILED TO START. THE BATTERY WAS REPLACED; HOWEVER, THE DEALER WAS NOT ABLE TO DUPLICATE THE FAILURE. THE CONTACT HAD TO CONSTANTLY GET THE BATTERY RECHARGED DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE PART WAS NOT AVAILABLE. IN ADDITION, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE FOR AN EXTENDED PERIOD OF TIME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Electrical system, Jul 28, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V11500(ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Jul 28, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/5 THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 12/21/2015 *JS
Electrical system, Jul 28, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFIED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/18/15*LJ UPDATED 01/26/16.*JB THE CONSUMER STATED THE PART WAS REPLACED ON AUGUST 18, 2015. UPDATED 3/23/2016*JS