2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Fuel/propulsion system, Oct 23, 2014
WENT TO START CAR AND IT JUST SPUTTERED AND STOP, HAD TO TRY 3 TO 4 TIMES THEN WOULD START. THIS HAPPENED EVERY TIME WE HAD TO HAVE A NEW FUEL PUMP, RELAY ASSY WITH INLINE FUSE ASSY. INTER LOSS OF FUEL PRESSURE. THIS IS A RECALL ON THE 2011 AND WE FEEL IT IS A RECALL FOR THE 2012. ALSO AT THAT LOW MILEAGE WHY WOULD THIS SCARE US. WE WERE OUT OF TOWN AND IN FEAR OF NOT GETTING HOME. WE WERE ONLY 22 MILES OVER THE 36,000, BECAUSE WE WERE OUT OF TOWN AND HAD TO GET BACK TO OUR CAR DEALER SO WE HAD TO GO OVER THE MILEAGE TO GET TO THEM, SO WE HAD TO PAY FOR THIS SERVICE. JUST NOT FAIR TO US! *TR
Suspension, Electrical system, Oct 20, 2014
I HAVE HAD MULTIPLE MINOR ISSUES WITH THIS VEHICLE AND RETURNED FOR REPAIR AS MANY AS 3 TIMES TO GET THEM FIXED. THOSE ARE MINOR COMPARED TO THE CHALLENGES I ENCOUNTERED LAST WEEK WITH THE VEHICLE. I TOOK IT INTO SERVICE THE BRAKES FOR NORMAL WARE AND TEAR AND HAD TWO RECALLS TAKEN CARE OF. I ALSO HAD THE REAR WINDOW WHICH WAS LEAKING FIXED (3RD TIME) AND DASHBOARD TRIM REPAIRED (2ND TIME). ABOUT AN HOUR AFTER LEAVING THE DEALER THE CHECK ENGINE LIGHT CAME ON. I RETURNED TO THE DEALER THE NEXT DAY AND THEY DISCOVERED IT HAD 2 BAD CODES THAT HAD SOMETHING TO DO WITH A BAD GROUND. THEIR FIRST THOUGHT WAS THE RECALL WORK WAS NOT DONE PROPERLY. ONCE THEY DUG INTO THE CODES THEY DISCOVERED A COUPLE OF THINGS. FIRST THE MODULE-ACTIVE DAMPENING WAS BAD AT A COST TO ME OF $749.00. IN MY OPINION THIS MODULE HAD NOTHING TO DUE WITH MY CARE FOR THE VEHICLE AND SHOULD LAST THE LIFE OF THE CAR. IT WAS SO HARD TO GET IT TOOK THE DEALER 2 DAYS TO FIND ONE. THEY ALSO COMMENTED IT WAS THE FIRST THEY HAVE EVER REPLACED. THEY ALSO DISCOVERED DUE TO THE CHECK ENGINE LIGHT THAT ONE OF THE SHOCKS IS BAD AND WILL COST APPROX. $1600.00 TO REPLACE AND THEY ARE NONE TO BE HAD RIGHT NOW. THEY ARE ON BACK ORDER. AGAIN ANOTHER PART THAT SHOULD NOT BE REPLACED IN LESS THEN 2 YEARS OF HIGHWAY USE. THIS IS A SRT MODEL (THE MOST EXPENSIVE CAR IN CHRYSLER'S LINE) AND IT ONLY HAS SURFACE STREET AND HIGHWAY MILES ON IT. AS FOR THE SHOCK THE DEALER IS ASKING JEEP TO PAY FOR ALL OF IT EXCEPT $100.00, WE SHALL SEE. FINALLY THEY DISCOVERED SOMETHING THEY CALL A "BRACKET" WHICH IS AN ELECTRICAL WIRING HARNESS WAS BAD. IT WAS EXPLAINED TO ME THAT THEY REPAIRED IT BUT IF IT GOES OUT AGAIN IT WILL BE ANOTHER $1600.00 REPAIR. ONCE AGAIN SHOULD NOT A ELECTRONIC COMPONENT THAT WOULD HAVE TO HAVE THE DASH BOARD REMOVED TO REPLACE IT LAST THE LIFE OF THE CAR? *TR
Electrical system, Exterior lighting, Oct 17, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V391000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Oct 16, 2014
MY VEHICLE WAS AT THE REPAIR SHOP FOR ABOUT 1 WEEK HAVING THE CYLINDER HEADS REPLACED FOR THE 2ND TIME. WHEN I RECEIVED THE VEHICLE BACK I HAD IT FOR APPROXIMATELY 1 DAY AND I WAS DRIVING DOWN THE STREET AND THE BATTERY LIGHT CAME ON AND THE VEHICLE STALLED AND WOULD NOT START, THE VEHICLE NEEDED TO BE TOWED FROM THE RESTAURANT TO THE DEALER WHERE THE HEADS WERE REPLACED. I WAS TOLD THE FUSE ON THE STARTER BLEW AND IT WAS REPAIRED, I PICKED UP THE VEHICLE AND ON THE WAY HOME THE BATTERY LIGHT CAME ON AGAIN, I TURNED AROUND AND BROUGHT IT BACK TO THE DEALER AND THEY HAD IT FOR 2 DAYS AND SAID IT WAS THE ALTERNATOR THAT NEEDED TO BE REPLACED AND IT WAS NOT COVERED UNDER THE WARRANTY BECAUSE OF THE MILEAGE. I HAD TO PAY $652.00 TO REPLACE THE PART. ON 10/16/2014 ON THE NEWS WAS A RECALL FOR THE JEEP GRAND CHEROKEE THAT THE ALTERNATOR NEEDED TO BE REPLACED DUE TO THE SAME THING THAT HAPPENED TO MY VEHICLE. I CONTACTED THE CHRYSLER COMPANY AND WAS TOLD MY VIN WAS NOT PART OF THE RECALL AND I WOULD NOT BE REFUNDED MY MONEY TO REPLACE THE ALTERNATOR. I DON'T AGREE THAT IT WAS NOT INCLUDED IN THE RECALL. I FEEL THAT I SHOULD BE REFUNDED MY MONEY AS IT IS OBVIOUSLY THE SAME ISSUE THAT IS NOW BEING RECALLED. I JUST DON'T UNDERSTAND HOW YOU CHOOSE WHICH VEHICLES ARE AFFECTED BY THE RECALL. *TR
Service brakes, Oct 16, 2014
WHILE REVERSING FROM A DRIVEWAY WITH AN INCLINE BRAKES WERE NOT RESPONSIVE. I WOULD LIKE TO FILE A FORMAL COMPLAINT AGAINST CHRYSLER FOR NOT SUPPLYING THE PARTS TO DEALERSHIPS/CAR OWNERS FOR ALL RECALLS (P14,P36, IMPENDING ALTERNATOR RECALL, ETC). THESE RECALLS IN MY OPINION ARE ALL EXTREMELY DANGEROUS AND ENDANGER THE GENERAL PUBLIC ALONG WITH THE OWNER OF THESE VEHICLES. P-36 VANITY LIGHT CATCH FIRE, P-14 BREAK FAILURE, IMPENDING ALTERNATOR - CAR LOSES POWER UNEXPECTEDLY. I WILL ALSO MENTION OUR WARRANTY PERIODS HAVE BEEN EXTENDED FOR 5 ADDITIONAL YRS AND 50,000 MILES DUE TO POSSIBLE LEFT CYLINDER HEAD FAILURES. SHAME ON CHRYSLER FOR NOT SUPPLYING PARTS AND MAKING THE DEALERSHIPS THE MIDDLE MEN WHO ALSO DONT HELP THE CUSTOMERS AND POINT BACK AT YOU. LIVES ARE AT RISK...SUPPLY THE PARTS AND RECTIFY YOUR POOR QUALITY CONTROL. *TR
Electrical system, Engine, Oct 16, 2014
TOTAL POWER LOSS IN CABIN AND ENGINE, UNABLE TO OPEN PASSENGER DOORS FROM INSIDE. THE VEHICLE WOULD NOT START AND THERE WAS A BURNING CIRCUIT SMELL EMITTING FROM UNDER THE TIPM. AAA TRIED GIVING A JUMP BUT THE VEHICLE WOULD NOT TURN OVER EVEN THOUGH TEMPORARY ELECTRICAL POWER HAD BEEN ESTABLISHED WHILE CONNECTED TO AAA POWER SOURCE. ELECTRICAL POWER WAS LOST UPON DISCONNECT FROM AAA SOURCE. DEALERSHIP DETERMINED THAT THE PROBLEM WAS ALTERNATOR FAILURE WHICH RESULTED IN SUBSEQUENT DAMAGE TO THE VEHICLES BATTERY AND CONNECTING CABLES. DEALERSHIP ALSO DETERMINED THAT THE BURNING SMELL EMITTED FROM THE BATTERY. *TR
Air bags, Vehicle speed control, Oct 15, 2014, crash
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE PARKING WITH THE BRAKES ENGAGED, THE VEHICLE ERRONEOUSLY ACCELERATED AND TRAVELED OVER A BUSH, A HILL, CROSSED A FOUR LANE ROAD AND THEN CRASHED INTO A TREE. THE CONTACT INDICATED THAT THE AIR BAGS FAILED TO DEPLOY AND THE ENGINE CONTINUED TO REV AFTER THE CONTACT EXITED THE VEHICLE. THE CONTACT THEN REMOVED THE KEY TO SHUT OFF THE ENGINE. THE CONTACT SUFFERED A BRUISED CHEST DURING THE INCIDENT BUT DID NOT REQUIRE MEDICAL TREATMENT. A POLICE REPORT WAS TAKEN AT THE SCENE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 53,500. UPDATED 11/21/14*CN THE CONSUMER STATED THE VEHICLE WAS PUT IN PARK, BEFORE SHE EXITED, WITH THE ENGINE STILL RUNNING. UPDATED 12/02/14
Power train, Electrical system, Fuel/propulsion system, Oct 14, 2014
MY 2012 JEEP GRAND CHEROKEE ENCOUNTERED THE SAME PROBLEM AS STATED IN THE CHRYSLER RECALL P54, WHICH IS THE RECALL FOR 2011 JEEP GRAND CHEROKEE. THE ENGINE WOULD STALL WHILE DRIVING, AND IT ALSO ENCOUNTERED NOT START PROBLEM AS WELL AS THE NOT START ON THE FIRST ATTEMPT PROBLEM. EVEN THE CAR COULD START, THE ENGINE WOULD STALL AGAIN SHORTLY. THE PROBLEM IS RESULTED FROM THE FAULTY TIPM, WHICH IS THE SAME ON BOTH 2011 AND 2012 MODEL. HOWEVER, ONLY THE 2011 GRAND CHEROKEE IS BEING RECALLED. SO I URGE CHRYSLER TO INITIATE A RECALL ON THE 2012 MODEL AS WELL. *TR
Service brakes, Oct 14, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Exterior lighting, Seat belts, Oct 13, 2014
SUDDEN UNEXPECTED STOP AVOIDING HITTING ANOTHER CAR, FRONT LEFT AND RIGHT SEAT SAFETY BELTS FAILED TO LOCK. AFTER SEVERAL TEST BACK SEAT SAFETY BELTS ALSO FAILED. WINDOWS AND DOOR SAFETY ELECTRICAL SAFETY LOCK DID NOT OPERATED ( 2 TIMES REPLACED). *TR
Service brakes, Oct 10, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Oct 9, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Service brakes, Oct 8, 2014
I HAVE 2 RECALL NOTICES FROM CHRYSLER ON MY 2012 JEEP GRAND CHEROKEE WHICH I HAVE HAD FOR SEVERAL MONTHS (RECALLS NOS. P14 AND P36). EVERY TIME I CONTACT MY CHRYSLER DEALER, SOUTH POINT CHRYSLER IN AUSTIN, TEXAS, I AM INFORMED THEY DO NOT HAVE THE PARTS TO DO THE RECALL WORK. *TR
Electrical system, Oct 8, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Oct 6, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Service brakes, Oct 6, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). THE PARTS NEEDED TO REPAIR THE VEHICLE WOULD NOT BE AVAILABLE FOR SEVERAL MONTHS. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Hydraulic, Service brakes, Oct 6, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/12/15*CN THE RECALL REPAIR WAS COMPLETED. UPDATED 03/17/15
Air bags, Oct 2, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 12V391000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Oct 1, 2014
WENT FOR RECALL WORK AS SOON AS I RECEIVED NOTICE FROM CHRYSLER. HAVE BEEN WAITING OVER 3 MONTHS FOR PARTS AND DEALER DOES NOT KNOW WHEN PARTS WILL BE AVAILABLE. I CALLED CHRYSLER TO COMPLAIN AND THERE ONLY RESPONSE WAS, "CALL YOUR DEALER". WHAT GOOD IS IT TO RECALL VEHICLES AND THEN NOT REPAIR THEM? *TR
Electrical system, Service brakes, Oct 1, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM: WIRING). THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Engine, Sep 29, 2014
06/30/2014: CAR WAS CRANING SLOW. OUTCOME: BATTERY REPLACED. BRAKE BOOSTER RECALL AND REPLACED. 08/18/2014: CAR WAS TOWED IN. OUTCOME: FUEL PUMP OVERLAY WAS REPLACED. 09/15/2014: CAR WAS TOWED IN NOT STARTING. OUTCOME: BATTERY REPLACED AND NEW ALTERNATOR REPLACED. LAST INCIDENT HAPPENED ON 09/12/2014 I WAS DRIVING HOME, THE CAR PANEL STARTED FLASHING, VEHICLE SHUT OFF, AND I LOST POWER STEERING. NO CONTROL OF MY CAR. THANKFUL I WASN'T IN AN ACCIDENT. I HAD MY CHILDREN IN THE CAR. PRECIOUS CARGO. THIS IS A HUGE SAFETY ISSUE AND CONCERN. IF I WAS ON THE FREEWAY I CAN ONLY IMAGINE WHAT WOULD HAVE HAPPENED. MY CAR ONLY HAS 37K MILES ON IT. AN ALTERNATOR SHOULD NOT BE NEEDED TO BE REPLACED AT SUCH LOW MILEAGE. I CAN UNDERSTAND 100K. PLUS 2 BATTERY REPLACES NEEDED WITHIN 2 MONTHS. THIS CAR IS NOT RELIABLE NOR SAFE. *TR
Electrical system, Service brakes, Sep 26, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 14V154000 (SERVICE BRAKES,SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER 14V391000 (ELECTRICAL) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER ADVISED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR AND DID NOT KNOW WHEN PARTS WOULD BECOME AVAILABLE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Service brakes, Sep 26, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE APPROACHING A STOP SIGN, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO RESPOND. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) IN JUNE OF 2014. THE CONTACT STATED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE MILEAGE WAS 25,000.
Service brakes, Sep 24, 2014
I AM NOT SURE IF THIS IS THE CORRECT PLACE TO COMPLAIN. BUT I RECEIVED A RECALL FOR MY BRAKE BOOSTER ( WHICH I AM NOT SURE WHAT IT IS, BUT ANYTHING TO DO WITH BRAKES HAS TO BE IMPORTANT) MONTHS AGO. I REACH OUT TO THE DEALERSHIP SAYING I RECEIVE THE LETTER IN THE MAIL ABOUT MY BRAKES AND I NEED THIS FIXED AND THEY SAID WELL THEY ONLY SEND US ONE PART AT A TIME. SO WHEN WE FIX ONE WE HAVE TO SEND THE OLD ONE IN AND WAIT FOR A NEW ONE SO WE WILL PUT YOU ON THE LIST TO GET THE PART. SO I CALLED BACK A MONTH LATER TO FIND OUT THAT THE RECALL PART HAS BEEN RECALLED WHICH IS RIDICULOUS. SO HERE I AM THE END OF SEPTEMBER STILL TRYING TO GET BY BRAKE BOOSTER FIXED, NOT KNOWING IF MY BRAKES WILL FAIL OR NOT. I SHOULDN'T HAVE TO WAIT TO GET INTO AN ACCIDENT FOR SOMETHING TO BE DONE. MY CAR ISN'T A CHEAP CAR I HAVE PAID GOOD MONEY FOR THIS AND IF SOMETHING ISN'T SAFE THERE IT SHOULD BE FIXED AND I SHOULDN'T HAVE TO WORRY ABOUT IT. CAN YOU PLEASE HELP ME IF YOU CAN NOT CAN YOU LEAD ME IN THE RIGHT DIRECTION. THANK YOU IN ADVANCE *TR
Service brakes, Sep 23, 2014
I TOOK MY VEHICLE TO RAY BRANDT DODGE/JEEP @ 1600 WESTBANK EXPRESSWAY IN HARVEY, LA APPROX 1-2 MONTHS AGO AND WAS ADVISED I NEED TO REPLACE THE BRAKE BOOSTER. I WAS ADVISED THAT I WOULD BE NOTIFIED WHEN PART CAME IN. I HAVE NOT RECEIVED ANY NOTIFICATIONS. *TR