2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Electrical system, Engine, Fuel/propulsion system, Mar 7, 2014
I HAVE A 2012 JEEP GRAND CHEROKEE THAT WAS BOUGHT BRAND NEW IN DECEMBER 2011. IN 2013 I EXPERIENCED MY FIRST INCIDENT WHERE MY JEEP STARTED, RAN FOR 1-2 SECONDS, THEN DIED. I TRIED MULTIPLE TIMES TO RESTART IT AND COULD NOT GET IT TO RESTART. I FINALLY DECIDED TO COMPLETELY TURN OFF THE VEHICLE AND START THE IGNITION PROCESS OVER. THANKFULLY THAT SEEMED TO WORK. BETWEEN THE FIRST INCIDENT AND THE NEXT SERVICE VISIT (JANUARY 2014), THIS HAPPENED APPROXIMATELY 6-10 TIMES. I MADE THE DEALER AWARE OF THE ISSUE AND THEY NOTED IT ON THE SERVICE SHEET; HOWEVER THEY TOLD ME THEY SAW NO ERROR CODES AND COULD NOT RECREATE THE PROBLEM. THE IN FEBRUARY I HAD AN INCIDENT WHERE IT STARTED THEN STALLED, THEN THE SECURITY ALARM SOUNDED. I HAD TO REMOVE THE PUSH START AND USE THE KEY IN THE IGNITION IN ORDER TO DISENGAGE THE SECURITY SYSTEM. THEN APPROXIMATELY ONE WEEK LATER I STARTED THE JEEP TO GO TO WORK AND IT DIED AFTER RUNNING FOR 1-2 SECONDS. I RESTARTED THE IGNITION PROCESS, THIS TIME WHEN I LET GO OF THE PUSH BUTTON START THE STARTER CONTINUED TO CRANK FOR APPROXIMATELY 10 SECONDS, UNTIL I EXITED THE VEHICLE AND LOCKED THE CAR. NOW IN THE LAST TWO DAYS THE VEHICLE HAS STARTED, RAN FOR 1-2 SECONDS, THEN DIED ON THREE SEPARATE OCCASIONS. I HAVE MADE AN APPOINTMENT WITH THE DEALER AND SHARED THE ABOVE INFORMATION WITH THEM. I HAVE ADVISED THEM THAT I THINK I HAVE A BAD TIPM. I AM HOPING TO GET THIS ADDRESSED IMMEDIATELY SINCE I HAVE 33,500 MILES ON THE VEHICLE AND DO NOT WANT THIS TO BE REPLACED AFTER THE WARRANTY EXPIRES. I AM SEEING THE AVERAGE COST TO REPLACE THE TIPM AT A DEALER IS $1200-$1400. THERE ARE ENOUGH SIMILAR STORIES ABOUT THESE SORT OF ISSUES THAT JEEP/CHRYSLER SHOULD ISSUE A RECALL AND STAND BEHIND THEIR PRODUCT. *TR
Service brakes, Mar 7, 2014
I EXPERIENCED A 90% FAILURE OF THE BRAKES ON MY 2012 GRAND CHEROKEE THIS AM. THE VEHICLE WHICH IS NORMALLY NOT LEFT OUTDOORS AT NIGH WAS LEFT OUTSIDE LAST NIGHT AND THE TEMPERATURE FELL TO -5 DEG F. WHEN I DOVE AWAY THIS AM AND APPLIED THE BRAKES I HAD +/- 10% OF THE NORMAL BRAKING POWER AND WHEN I APPLIED THE BRAKES HARDER I COULD FEEL THE ANTILOCK BRAKE SYSTEM KICK IN BUT STILL NOT BRAKING. ONCE THE VEHICLE SAT IN THE SUN AND WARMED THE BREAKS FUNCTIONED FINE. MY UNDERSTANDING FROM THE JEEP FORUM IS THAT THIS IS A DESIGN ISSUE WITH THIS YEAR AND MODEL, ACCORDING TO MY DEALER THERE IS NO RECALL TO FIX IT. *TR
Engine and engine cooling, Mar 4, 2014
I BROUGHT MY CHEROKEE INTO DEALER WHERE I PURCHASED IT FOR A CHECK ENGINE LIGHT. THE JEEP WAS LOOKED AT AND THE LEAD MECHANIC PROCEEDED TO TELL ME IT WOULD NEED A CYLINDER HEAD. I BOUGHT THIS JEEP ON 11/7/11 AND COULDN'T BELIEVE WHAT I WAS HEARING. AFTER READING MANY FORUMS AND CHRYSLER'S COMMENTS; WHICH THEY DON'T TAKE FULL RESPONSIBILITY FOR THIS CRITICAL ISSUE BY PUTTING SOME FAULT ON THE CUSTOMER. BRAND NEW VEHICLE WHICH I PAID A GOOD AMOUNT FOR AND AFTER 20,000 YOU HAVE TO RIP MY TRUCK APART AND NOW I HOPE FOR THE BEST. I FEEL THIS IS JUST A BAND AIDE TO COVER THE MAJOR PROBLEM WITH THIS 3.6-L ENGINE. TO ME NOW IT'S AS IF I BOUGHT IT USED. IF I TRY TO TRADE THE JEEP IN I'M SURE IT HAS DEPRECIATED AND THE SAME IF I WAS TO SELL TO A PRIVATE OWNER. I TRULY FEEL I WAS TAKEN ADVANTAGE OF BY CHRYSLER AND TO PAY THAT AMOUNT FOR A VEHICLE WHICH CLEARLY HAS MECHANICAL PROBLEMS, WELL TO ME, THAT IS JUST NOT ACCEPTABLE. I KNOW FIRES UNDER THE HOOD ARE BEING INVESTIGATED, I AM VERY CONCERNED ON THIS ISSUE AS WELL. I THINK MY CHEROKEE SHOULD BE WARRANTED FOR THE LIFE OF THE CHEROKEE BY CHRYSLER DUE TO THE MECHANICAL PROBLEM RETURNING AFTER ANOTHER 20,000 OR 25,000 MILES. THANK YOU FOR YOUR TIME.
Service brakes, Feb 28, 2014
MY 2012 JEEP GRAND CHEROKEE LAREDO HAD A BRAKE PROBLEM AND THE SERVICE DEPT AT NIELSEN JEEP IN EAST HANOVER, NJ, DIAGNOSED IT A BRAKE BOOSTER FAILURE. THIS IS NOT A PROBLEM THAT SHOULD OCCUR IN A WELL-MAINTAINED 2 YEAR OLD VEHICLE. THE SERVICE MANAGER (WHO WAS VERY NICE AND COURTEOUS) EXPLAINED THAT THE CAR IS UNSAFE TO DRIVE (THE BRAKES COULD FAIL) BUT THAT THE PART IS NOT AVAILABLE ANYWHERE. IT IS ON NATIONAL BACKORDER AND THERE IS NO ANTICIPATED DELIVERY DATE. THE DEALER DENIED MY REQUEST FOR A LOANER CAR SO I FILED CASE # 24644312 WITH CHRYSLER TO APPEAL FOR A LOANER/RENTAL CAR. CHRYSLER ESCALATED MY REQUEST TO THE "HIGHEST LEVEL" BUT THEN ALSO DENIED THE LOANER/RENTAL CAR. I NEED MY CAR TO GET TO WORK. WHILE I CAN ASK SOMEONE DRIVE ME TO WORK FOR A FEW DAYS, IT IS UNREASONABLE TO DO SO FOR AN UNDETERMINED PERIOD OF TIME. I HAVE NO CHOICE BUT TO PICK UP MY CAR AND CONTINUE TO DRIVE IT UNTIL THE PART COMES IN. I HOPE THE BRAKES DO NOT FAIL IN THE MEANTIME. THE SERVICE MANAGER TOLD ME THERE WERE ALSO 3 OTHER JEEP GRAND CHEROKEES IN THE SHOP AWAITING THE BRAKE BOOSTER PART. I AM FILING THIS COMPLAINT BECAUSE THIS IS AN UNSAFE CIRCUMSTANCE AND AS I HAVE LEARNED, THIS IS NOT ISOLATED TO ONLY MY VEHICLE. MY HOPE IS THAT CHRYSLER JEEP WILL PROVIDE AN ALTERNATIVE TRANSPORTATION OPTION TO OWNERS, SUCH AS A LOANER CAR OR RENTAL REIMBURSEMENT, WHILE THEY ARE AWAITING THE PART. ALSO, I HOPE FOR CHRYSLER JEEP TO ACCELERATE THE MANUFACTURING OF THIS PART. I THINK A RECALL IS PROBABLY IN ORDER FOR THE JEEP GRAND CHEROKEE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Service brakes, Feb 18, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE BRAKE PEDAL SEIZED WHEN DEPRESSED. THE FAILURE RECURRED SPORADICALLY OVER A ONE YEAR SPAN. THE VEHICLE WAS TAKEN TO A DEALER AND DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 500.
Service brakes, Feb 14, 2014
I STARTED MY VEHICLE UP ON A COLD MORNING, -5 DEGREES. BROUGHT VEHICLE UP TO 40MPH, APPLIED THE BRAKES, NOTICED THE PEDAL WAS STIFF. BRAKES WEREN'T WORKING, AND DASHBOARD BRAKE WARNING LIGHT WAS ON. MANAGED TO STOP AND PARK VEHICLE. BROUGHT TO DEALERSHIP LAST NIGHT (2/14/14) WHERE VEHICLE WAS DIAGNOSED WITH BAD BRAKE BOOSTER. UPON FURTHER INVESTIGATION ONLINE, BRAKE BOOSTERS WERE AFFECTED BY COLD WHETHER ALL OVER THE NORTHEAST PART OF THE COUNTRY. VEHICLE WAS EXTREMELY DIFFICULT TO STOP. SERVICE MANAGER SEEMED FAMILIAR WITH THE PROBLEM AND REPORTED THAT PARTS WERE BEING ORDERED FROM THE MANUFACTURER. I FEEL OBLIGATED TO REPORT THIS SITUATION WITH THE HOPE THAT SOMETHING WILL BE DONE ABOUT THIS PROBLEM BEFORE SOMEONE GETS HURT. *TR
Service brakes, Feb 14, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE REVERSING, THE BRAKES FAILED TO RESPOND AS THE BRAKE WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE EMERGENCY BRAKE WAS ACTIVATED IN ORDER FOR THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 48,000. *TR
Service brakes, Feb 11, 2014
BRAKE BOOSTER FAILURE. DEALER STATES "LOW ASSIST". JEEP HAS NO STOPPING POWER AT ALL, PEDAL IS HARD AND VEHICLE JUST KEEPS ROLLING. PARTS ARE NATIONALLY BACKORDERED. FROM WHAT I'M READING ONLINE THIS IS A LARGE SCALE PROBLEM. MOISTURE IS GETTING IN THE BOOSTER AND FREEZING, CAUSING BRAKES TO FAIL. I HAVE A CASE NUMBER OPEN WITH JEEP. *TR
Electrical system, Engine, Feb 10, 2014
2012 GRAND CHEROKEE V8 OVERLAND SUMMIT. ENGINE WON'T START AT RANDOM TIMES. ENGINE JUST CRANKS AND CRANKS BUT WON'T FIRE. LET IT SIT FOR A WHILE THEN WILL START. BEEN INTO THE DEALER 3 TIMES NOW SINCE AUGUST 2013. THEY REPLACED FUEL PUMP OVERLAY HARNESS AFTER CHECKING FOUND NO FUEL PRESSURE, AND FOUND A "STAR CASE" WITH FIX. THIS DID NOTHING AS PROBLEM STILL OCCURS MULTIPLE TIMES A WEEK. DEALER CLAIMS THEY HAVE NEVER HEARD OF THIS PROBLEM. *TR
Service brakes, Feb 3, 2014
I AM THE OWNER OF A 2012 JEEP GRAND CHEROKEE THAT AT THE TIME OF THE FOLLOWING INCIDENT HAD APPROXIMATELY 48000 MILES ON IT. DURING OUR FIRST COLD WEATHER IN JANUARY 2014 I TOOK THE CAR OUT AND WHEN I WENT TO APPLY THE BRAKES I HAD TO STEP ON THE PEDAL WITH ALL MY STRENGTH TO AVOID HITTING ANOTHER CAR AND THEN HAD TO STEER THE CAR OFF THE ROAD TO AVOID A ACCIDENT. I THEN PARKED THE CAR ON THE SIDE OF THE ROAD AND DID NOT DRIVE IT THE REST OF THE DAY. THE NEXT DAY WHEN THE TEMPERATURE WAS WARM AGAIN I HAD NO PROBLEM WITH THE BRAKES. A WEEK LATER DURING ANOTHER COLD WEATHER THE BRAKES HAD THE EXACT SAME PROBLEM MAKING THE CAR EXTREMELY DANGEROUS TO DRIVE AND A LIABILITY TO BOTH ME AND OTHERS ON THE ROAD. I HAD THE CAR TOWED TO MY LOCAL MECHANIC WHO SAID IT WAS A PROBLEM WITH THE POWER BRAKE BOOSTER AND THAT THE BOOSTER HAD A FAULTY DESIGN THAT ALLOWED WATER TO GET INTO IT CAUSING FAILURE IN FREEZING TEMPERATURE AND IS NOT DETECTABLE UNLESS THE TEMPERATURE DROPS BELOW FREEZING WHICH IS A HUGE SAFETY HAZARD. I CONTACTED TO JEEP TO ORDER THE PART AND FOUND OUT THAT IT IS ON NATIONAL BACK ORDER DUE TO A EXTREMELY HIGH VOLUME OF PARTS FAILURES IN BOTH JEEP GRAND CHEROKEE AND DODGE DURANGO TRUCKS. I BARELY AVOIDED A SERIOUS ACCIDENT IN MY TRUCK DUE TO A DESIGN FLAW BY JEEP THAT THEY REFUSE TO CORRECT WHICH WILL LEAD TO A UNSUSPECTING PERSON BEING IN A SERIOUS ACCIDENT BECAUSE JEEP REFUSES TO CORRECT A KNOWN PROBLEM. *TR
Service brakes, Feb 2, 2014
I CURRENTLY LEASE A 2012 JEEP GRAND CHEROKEE LAREDO AND THE OTHER DAY MY WIFE AND SON WERE DRIVING THE CAR AND THE BRAKES COMPLETELY FAILED. THEY WOULD NOT DEPRESS EVEN AT 5-10 MPH AND IF COMPLETELY SLAMMED TO THE FLOOR THE ABS WOULD PUMP BAKE FIGHTING THE BRAKE PRESSURE. THEY WENT THROUGH A RED RIGHT AND LUCKILY WERE NOT HURT. LATER THE BRAKES BEGIN WORKING AND WE DROPPED IT OFF AT THE SERVICE CENTER. ONCE THERE THEY TEST DROVE IT AND ALMOST CRASHED AS THE BRAKES WOULD NOT WORK. THEY SAID IT NEEDS A NEW BRAKE BOOSTER, BUT THE PART IS ON BACK ORDER AND THERE ARE ACTUALLY 3 OTHER CARS AT THAT SERVICE STATION WHICH NEEDS THE SAME PART. I HAVE READ A COUPLE POSTS ON VARIOUS WEBSITES WITH PEOPLE HAVING THE SAME ISSUE. I WAS WONDERING IF OTHERS HAVE EXPERIENCED THE SAME ISSUE? (ON ANOTHER NOTE NO ONE HAS BEEN ABLE TO HELP US WITH EITHER A LOANER CAR OR PAYING FOR A RENTAL AS THE CAR HAS 38K MILES SO TECHNICALLY OUT OF WARRANTY..SO THAT'S BEEN FUN). THANKS. *TR
Fuel system, Gasoline, Power train, Engine, Jan 31, 2014
THIS JEEP HAS REMOTE KEY-LESS ENTRY/ENGINE START. THE ENGINE CANNOT BE TURNED OFF UNLESS THE GEAR SHIFT IS IN PARK. IF THE THROTTLE STAYS OPEN CAUSING UNINTENDED ACCELERATION, ONE CANNOT TURN THE ENGINE OFF. THIS COULD RESULT IN ONE OR MORE DEATHS AND/OR SERIOUS INJURY! IF ONE HAD AN ACCIDENT CAUSING THE ENGINE TO REV UP DUE TO A JAMMED GAS PEDAL, HOW DO ONE TURN IT OFF? CHRYSLER CUSTOMER SERVICE WAS CONTACTED ABOUT THIS ISSUE AND THEIR RESPONSE WAS "THE CHARACTERISTIC YOU DESCRIBE, HOWEVER, IS A FUNCTION OF YOUR VEHICLE'S DESIGN AND THERE IS NOTHING THAT CAN BE DONE TO ?FIX? THE CONDITION." REFERENCE NUMBER: EMAIL CASE NUMBER: SUPPLIED UPON REQUEST. IN OTHER WORDS THEY DON'T CARE ABOUT THIS SAFETY ISSUE! I HAVE ANOTHER CAR THAT CAN HAVE THE ENGINE TURNED OFF, BUT IT IS A STANDARD TRANSMISSION. MADZA'S CAN BE TURNED OFF WHILE IN DRIVE WITH AUTOMATIC TRANSMISSIONS. THIS JEEP WAS PURCHASED IN THE USA. *TR
Engine and engine cooling, Engine, Jan 14, 2014
THIS VEHICLE HAS RECURRING STARTING ISSUES. AT ANY TIME, COLD OR WARM ENGINE THE IGNITION WOULD ENGAGE AND THE ENGINE FAILS TO START. SERVICE DEALERSHIP HAS NOT IDENTIFIED ANY SPECIFIC REASON WHY THIS OCCURS. ON JANUARY 8TH, THE SAME STARTING ISSUE OCCURRED AND THIS TIME THE ENGINE LIGHT APPEARED. THE SERVICE DEALERSHIP HAS IDENTIFIED A BAD CYLINDER HEAD. THERE RECOMMENDED REPAIRS ARE REPLACEMENT OF THE CYLINDER HEAD AND ASSOCIATED COMPONENTS. SERVICE DEALERSHIP STATED THE STARTING ISSUE IS NOT RELATED TO THE CYLINDER HEAD. THEY STATED THEY WOULD REPLACE THE FUEL PUMP IN AN EFFORT TO RESOLVE THE STARTING ISSUE. IN DISCUSSIONS WITH JEEP CUSTOMER SERVICE THEY STATED THE CYLINDER HEAD ISSUE IS RELATED TO NHTSA CAMPAIGN NUMBER: 11V487000. UPON REVIEWING THIS CAMPAIGN IT STATES THE ?ENGINE REQUIRES REPLACEMENT?. I AM NOT SATISFIED WITH A CYLINDER REPAIR AND A PROBABLE FIX OF THE STARTING ISSUE WERE THE VEHICLE MILEAGE IS ONLY 29K. I AGREE WITH NHTSA CAMPAIGN REQUIRING REPLACEMENT OF THE ENGINE. *TR
Electrical system, Exterior lighting, Engine, Jan 9, 2014
ON 11/11/13, I TOOK MY CAR IN FOR THE STATE INSPECTION AND REPORTED THE ISSUE OF THE CAR NOT STARTING / STALLING OUT TO HUFFINES JEEP IN PLANO, TX. HUFFINES DIAGNOSED THE PROBLEM AS A FAULTY TIPM. THE REPLACEMENT TIPM WAS INSTALLED ON 11/25/13. ON 11/29/13, I NOTICED THAT EVERY TIME I USE MY RIGHT BLINKER, MY FOG LIGHTS FLASH. CAR STILL DOES NOT START/STAY RUNNING AFTER STARTING AND IT HAS TAKEN UP TO 8 TRIES TO GET IT GOING. EVEN IF IT SOUNDS LIKE THE CAR STARTED, IT WILL SOMETIMES DIE AFTER RUNNING A FEW SECONDS. I'VE ALSO NOTICED THAT THE DOORS DO NOT ALWAYS LOCK WHEN I PRESS THE BUTTON ON THE DOOR HANDLE. THIS IS ALSO RELATED TO THE TIPM. ADDITIONALLY, ON 11/29/13, THE DASH LIGHT CAME ON NOTIFYING ME THAT THE KEY FOB BATTERY WAS LOW. I REPLACED THE KEY FOB BATTERY THAT DAY BUT THAT HAD NO IMPACT ON THE GREATER PROBLEMS OF THE CAR NOT STARTING AND THE FOG LIGHTS FLASHING WHEN THE RIGHT SIGNAL IS ACTIVATED. WILL BE TAKING MY JEEP BACK TO HUFFINES TOMORROW MORNING. *TR
Service brakes, Engine, Dec 26, 2013
APRIL 5, 2013, LESS THAN A YEAR (PURCHASED - 2012 JEEP GRANDE CHEROKEE LAREDO) THE CHECK ENGINE LIGHT WENT ON, TOOK VEHICLE TO SERVICE DEPARTMENT, AND INFORMED MY SERVICE PROVIDER (JEEP DEALERSHIP) THERE IS A "PROBLEM" WITH THE CYLINDER HEAD. VERY DISTURBING BECAUSE THE VEHICLE WAS PURCHASED BRAND NEW, LESS THAN 10K MILES AND ALREADY A MAJOR PART MUST BE REPLACED ON A "BRAND NEW" VEHICLE. I AM INFORMED THAT IS NOT A COMMON, AND THERE ARE SEVERAL OTHER OWNERS WITH THE SAME PROBLEM "CHECK ENGINE LIGHT ON". REPAIR TOOK MORE THAN THREE DAYS, BECAUSE THE ENTIRE ENGINE MUST BE TAKEN OUT TO REPLACE THESE TWO CYLINDERS. VERY ALARMING AND VERY CONCERNED FOR THE FUTURE OF THIS VEHICLE, WHAT ELSE COULD POSSIBLY GO WRONG NEXT? TWO MONTHS LATER, DRIVER SIDE SEAT MUST BE REPLACED DUE TO CRACKS IN THE "LEATHER". TWO MONTHS AFTER, BRAKES ARE MAKING STRANGE NOISES, ACCELERATION VERY SLOW, STALLS, MUST PRESS VERY HARD ON GAS PEDAL FOR VEHICLE TO PICK UP SPEED, VERY FRIGHTENING ESPECIALLY WHEN ENTERING THE FREEWAY. DOOR PANELS APPEARS LOOSE, THE DOORS (3) WILL NOT STAY OPEN, REQUIRES EXTRA PUSH AND HOLD BEFORE IT STAYS OPEN BY ITSELF. TO CLOSE THE DOOR I MUST LITERALLY SLAM THE DOOR, OTHERWISE NOT SHUT, VERY DISTURBING BECAUSE MY CHILDRENS SIT BACK THERE. HOPEFULLY THIS IS MY LAST ENCOUNTER THE CAMERAS (BACK) OF VEHICLE FLASH ON AND OFF, I AM VERY CONCERN ESPECIALLY WHEN THE POSITION OF THE DRIVER SEAT MAKES LOOKING BACK VERY DIFFICULT, THE CAMERA CANNOT BE FUNCTIONING INEFFICIENTLY. THE VEHICLE HAS A 3/YEAR OR 36,000 MILE WARRANTY AND WITH THE AMOUNT OF ISSUES I HAVE ENCOUNTERED I DO NOT FIND THAT TO BE SUFFICIENT OR EVEN UTTERLY APPROPRIATE. I PURCHASED A BRAND NEW VEHICLE NOT A USED. IF THERE WERE NO WARRANTIES I COULD NOT IMAGINED PAYING OUT OF POCKET THOUSANDS OF DOLLARS ON REPAIRS. *TR
Steering, Power train, Dec 13, 2013
TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE RUBICON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID 13V234000 (POWER TRAIN , STEERING) BUT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE REMEDY PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE .
Engine, Dec 12, 2013
WHILE DRIVING OUR 2012 JEEP GRAND CHEROKEE LIMITED THE VEHICLE COMPLETELY POWERS DOWN. THE ENGINE SHUTS OFF AND WE LOOSE ALL POWER TO THE VEHICLE. THIS HAS OCCURRED A NUMBER OF TIMES BOTH AT LOW AND HIGH SPEEDS. THE VEHICLE WILL RESTART AND OPERATE NORMALLY IMMEDIATELY AFTER THESE OCCURRENCES. OVER THE PAST TWO MONTHS THREE ATTEMPTS HAVE BEEN MADE TO REPAIR THE VEHICLE AND THE PROBLEM CONTINUES. JEEP BELIEVES THEY HAVE IDENTIFIED THE CAUSE OF THE PROBLEM (WIRING FROM TIPM TO FUEL PUMP) BUT I HAVE LOST ALL CONFIDENCE IN THEIR ABILITY TO ACCURATELY DIAGNOSE THE CAUSE BASED ON PAST REPAIR HISTORY. I BELIEVE THE VEHICLE TO BE A DANGER TO ME, MY FAMILY AND OTHERS ON THE ROAD. *TR
Steering, Power train, Dec 12, 2013
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) BUT WAS UNABLE TO HAVE THE VEHICLE SERVICED BECAUSE THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT STATED THAT THE MANUFACTURER INFORMED HIM THAT THEY WERE ONLY PRODUCING ONE PART PER MONTH. THE CONTACT HAD NOT EXPERIENCED A FAILURE. . ..UPDATED 03-12-14 *BF
Steering, Engine and engine cooling, Dec 2, 2013
CHECK ENGINE LIGHT WENT ON AND SERVICE DEPT FOR MY DEALERSHIP SAID IT WAS THE CYLINDER HEAD. STILL WAITING FOR PART TO BE DELIVERED. THIS IS A KNOWN PROBLEM FOR CHRYSLER SINCE 2012. IN 2012, I HAD TO HAVE THE INTERMEDIATE STEERING SHAFT REPLACED. JEEP WAS PURCHASED NEW IN 2/2012. *TR
Steering, Power train, Nov 20, 2013
TL-THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALER ADVISED THAT THE MANUFACTURER ONLY PROVIDED ONE REPLACEMENT PART EVERY FOURTEEN DAYS AND THE CONTACT HAD TO BE PLACED ON A WAITING LIST. THE MANUFACTURER VERIFIED THAT THE DALERSHIP WAS ONLY PROVIDED ONE REPLACEMENT PART EVERY FOURTEEN DAYS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 16,500. LI
Electrical system, Nov 10, 2013
THE BATTERY KEEPS DYING/VEHICLE WON'T START/DIES WHILE IDLING. MY JEEP HAS A PUSH BUTTON START, WHEN PUSHED, THE CAR WILL CYCLE THROUGH THE IGNITION PROCESS (ABOUT 15-30 SECONDS) BUT WON'T START. AFTER THAT THE BATTERY IS DRAINED ENOUGH NOT TO CYCLE THROUGH IGNITION PROCESS. THIS FIRST STARTED SHORTLY AFTER ORIGINAL PURCHASE OF VEHICLE AND I HAVE BEEN FORCED TO KEEP ON A CHARGER, WHICH ONLY WORKS SOME OF THE TIME. I HAVE TO HAVE INSURANCE SEND ROADSIDE TO JUMP CAR AT LEAST ONCE A WEEK. IT HAS ALSO STARTED UP JUST TO DIE AS SOON AS IT IS PUT INTO GEAR, WARM OR COLD. JEEP CLAIMS THERE IS NOTHING WRONG WITH BATTERY OR ELECTRICAL SYSTEM. THIS IS MY WIFE'S CAR AND I AM WORRIED THAT IT WILL STALL OUT WITH HER AND 2 YEAR OLD SON INSIDE. *TR
Vehicle speed control, Engine, Nov 1, 2013
I WAS DRIVING MY JEEP FROM A STOP SIGN AND IT ALL OF A SUDDEN SLOWED DOWN AND WOULD NOT ACCELERATE. THE ENGINE LIGHT COMES ON AND FORCES ME TO PULL OVER, RESTART IT AND IT RUNS FINE AFTER THAT. WELL, IT'S HAPPENED 3 TIMES AFTER THIS AND I HAVE ARRANGED A 7AM SERVICE FOR IT ON MONDAY. THE BOOK SAYS CHECK THE GAS CAP OR IT MAY BE BAD GAS, BUT I BURNED THE GAS DOWN TO 15 MILES LEFT AND FILLED IT WITH SUPER UNLEADED. NO MATTER WHAT I DO, LIKE SHIFT INTO N, REV THE ENGINE, NOTHING WORKS UNTIL I PULL OVER AND RESTART IT. *TR
Electrical system, Oct 14, 2013
JEEP (AND ALL CHRYSLER PRODUCTS) HAVE A KNOWN ISSUE WITH THE TIPM MODULE (WHICH STANDS FOR TOTALLY INTEGRATED POWER MODULE). THOUSANDS UPON THOUSANDS OF COMPLAINTS WITH THE TIPM MODULE HAVE BEEN NOTED BY OWNERS OF AFFECTED JEEP/CHRYSLER VEHICLES (A SIMPLE GOOGLE SEARCH WILL EVIDENCE SAME). THE HIGH FAILURE RATE OF THE SUBJECT PART HAS LEFT COUNTLESS FAMILIES STRANDED WHEN THEIR CARS WON'T START AND HAS ALSO LED TO VEHICLES STALLING FOR NO REASON. THIS PROBLEM OBVIOUSLY POSES A DANGER TO OWNERS OF THESE VEHICLES, ESPECIALLY FAMILIES TRANSPORTING YOUNG CHILDREN. CHRYSLER/JEEP HAS IGNORED THIS PROBLEM FOR TOO LONG AND HAS NOT BEEN DILIGENT IN PROCURING REPLACEMENT PARTS. WE HAVE BEEN WAITING SEVERAL WEEKS FOR A REPLACEMENT PART. WE ARE TOLD IT MAY TAKE ANOTHER MONTH TO GET THE PART IN BEFORE OUR VEHICLE CAN BE FIXED. NATURALLY, GOING TO WORK AND TAKING THE KIDS TO SCHOOL IS PROBLEMATIC SINCE THE VEHICLE RARELY STARTS ANYMORE. WHEN IT DOES START, MY WIFE IS AFRAID TO DRIVE IT IN CASE SHE IS STRANDED WITH OUR TWO YOUNG CHILDREN INSIDE. *TR
Engine, Oct 14, 2013
GRAND CHEROKEE LIMITED EDITION 2012 THE COMPUTER IS IN TROUBLE AND MID FIRE TWO CYLINDER MISS FIRING THAT WAS HAPPENED DATE 12/04/12. NOW THERE IS A DIFFERENT TROUBLE AGAIN HAPPENED 10/12/13 AND THEN IT TAKES TWO MONTHS FOR THE SPARE PARTS TO COME OUT. THE PROBLEM IS IT WONT START. I DON'T WHAT GONNA BE THE NEXT. THE SERVICE WILL TAKE FOR SO LONG JUST IMAGINE 2MONTHS TIME. IM EXPECTING FOR ANOTHER TROUBLE WIT THIS. *TR
Service brakes, Sep 23, 2013
I AM WRITING TO YOU ABOUT AN AREA OF CONCERN REGARDING MY 2012 JEEP GRAND CHEROKEE OVERLAND. FOR NO REASON I HAVE A CRACK IN MY WINDSHIELD WHILE THE CAR WAS PARKED. THIS CRACK EXTENDS VERTICALLY FROM THE TOP CENTER OF THE WINDSHIELD AROUND THE REAR VIEW MIRROR AND THEN EXTENDS HORIZONTALLY THE REMAINDER OF THE WAY. I UNDERSTAND CRACKS HAPPEN, THOUGH WHEN I DID SOME SEARCHING AROUND THE INTERNET, I NOTICE THAT THIS IS FAR FROM AN ISOLATED INCIDENT. I HAVE FOUND DOZENS OF THREADS ON THE SAME TOPIC...AND NOT JUST A CRACK THAT APPEARS FOR NO REASON, BUT ALL THESE CRACKS ARE IN THE SAME LOCATION. THIS IS NOT A COINCIDENCE. BELOW ARE A FEW (ONE CONTAINS PICTURES). HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F19A60E (SCROLL DOWN TO ENTRY # 8-10) HTTP://WWW.JEEPFORUM.COM/FORUM/F309/2012-OVERLAND-HEMI-CRACKED-WINDSHIELD-1362551/ HTTP://WWW.TRUEDELTA.COM/JEEP-GRAND-CHEROKEE/PROBLEMS-144/2012 (SCROLL ABOUT HALFWAY DOWN) THESE PICTURES SHOW AN IDENTICAL CRACK TO THE ONE THAT I HAVE EXPERIENCED. ALSO OF CONCERN IS THAT IN THE ONE POST THE USER STATES THAT THE WINDSHIELD IS ON BACK-ORDER FROM JEEP...CLEARLY JEEP IS SELLING A LOT OF REPLACEMENT WINDSHIELDS. AS WE ALL KNOW THE WINDSHIELD IS ONE OF THE MOST DOMINANT SAFETY FEATURES ON A VEHICLE AND IT IS CLEAR THAT THERE IS A DEFECT IN THE VEHICLE THAT IS CAUSING THESE CRACKS, LIKELY A STRUCTURAL ISSUE WITH THE JEEP GRAND CHEROKEE. IT WOULD SEEM TO ME THAT AN ISSUE WITH A VEHICLE COMPROMISING THE SINGLE MOST IMPORTANT SAFETY FEATURE OF A CAR ISN'T TO BE TAKEN LIKELY AND WARRANTS INVESTIGATION. I WOULD BE HAPPY TO PROVIDE YOU WITH PICTURES AND CAN MAKE MYSELF AVAILABLE TO SPEAK AT YOUR CONVENIENCE. ALSO YOU SHOULD NOTE THAT UPON TAKING MY CAR TO THE DEALER, THEY WERE EXPLICIT THAT THIS WAS NOT A WARRANT-ABLE ITEM, LEAVING ME WITH NO ISSUE THAN TO SUBMIT A CLAIM ON MY INSURANCE. KIND REGARDS, STEVE GONDA