2013 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 802 owner complaints filed for this model year. This is the 13th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2013 reports, 23 involved a crash and 27 involved a fire. 28 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Representative owner complaints: seats
57 reports, newest first. Show all
Seats, Aug 19, 2026
On August 17, 2026, while my wife was driving our 2013 Jeep Grand Cherokee SRT8 under normal conditions, the front passenger Active Head Restraint (AHR/headrest) suddenly and violently deployed without any collision, impact, or other apparent triggering event. I was seated in the front passenger seat and the spring-loaded head restraint struck me hard in the back of the head. Approximately 24 hours after the incident, I developed headache, pain around/behind my eyes, and nausea. The symptoms are intermittent, with periods of feeling normal followed by nausea and headache. Because of these symptoms following the head impact, and as advised by my GP, I went to the hospital for medical evaluation and treatment. The Jeep dealer has inspected the vehicle and advised that the passenger head restraint requires replacement. The repair could be handled under my Mopar Lifetime Maximum Care warranty. However, the dealer has also advised me that Jeep/FCA no longer has the replacement head restraint available, so the defective safety component currently cannot be replaced with the required new part. I am also concerned about the driver’s Active Head Restraint because it is the same age and design as the passenger-side unit that deployed unexpectedly. The dealer advised that the driver’s unit cannot be replaced under warranty unless it also fails. FCA/Jeep has been notified of the incident and my resulting injury and is reviewing the matter. I am filing this complaint because an occupant-restraint component deployed without a collision, caused a head injury requiring hospital evaluation, and a replacement for the failed safety component is reportedly no longer available from the manufacturer.
Seats, Jan 7, 2026
Active head restraint deployed on drivers side while auto was moving in parking lot. This unexpected event made the driver come to a sudden stop. There was no impacts of this vehicle into any object. No injury to the driver in the parking lot but is pssible injury to driver and other in the parking lot could have happened. After inspection it looks like a plastic bracket broke inside the active head rest.
Seats, Aug 21, 2025
Hello, I am reporting failure on the 2013 Jeep Grand Cherokee in which the drivers side headrest activated while the vehicle was not in operation and not involved in any accident. The active head restraint had activated while the vehicle was parked and in a non-running condition. No accident occurred during this time frame. The passenger side active headrest is still in the factory location and has not been activated. The drivers side head restraint has activated and can not be returned to original position. My current safety is at risk as the active head restraint is not functioning per original safety design intent. My head and neck are currently constrained in a position that causes discomfort while driving due to the location of the active head restraint. The manufacturer (Authorized dealer) has been contacted and they responded with a response including that a recall was not issued for this failure type. A warranty period was extended to 10 years from manufacture date which my 2013 has eclipsed. No inspections have been completed to date. The parts have been untouched since the date of discovery. There were no signs of this issues prior to discovery. There are no service or warning lights currently illuminated on the dash or driver information screen. This is a safety related failure and needs to be repaired by the OEM with no cost to the customer. A well documented and known issue exists and puts the owner/operator of the vehicle at a increased level of risk of injury by continuing to operate this vehicle in its current condition.
Seats, Aug 10, 2025
Passenger headrest popped out while driving downs the road. No accident bump or anything visible set it off. It punched out like an air bag.
Seats, Mar 27, 2025
Front passenger side headrest clips faulted causing the headrest to eject. Took it to the dealership and was quoted over $1,000 parts and labor for replacement.
Air bags, Seats, Aug 20, 2024
Passenger seat headrest exploded and hit my wife in the head/ear/neck and now she is in a lot of pain. This is the most random thing I have ever seen. My wife and daughter were driving through a parking lot going 4mph and the headrest just exploded. The plastic pieces holding the springs back broke and let the headrest fly forward into my wife’s head/ear/neck
Seats, Mar 13, 2024
Active Headrest Restraint ( AHR) Drivers Side deployed overnight. This safety feature on many Jeeps is intended to protect motorists including passengers, in the event of rear end collisions by deploying. However a cursory review online reveals many many complaints, recalls, & TSBs . But my entire family now is exposed because Jeep wont extend recalls any longer. My recall expired 11 months ago. I was never notified by mail or by dealership that this recall would expire April 2023. I bought this SUV with understanding of its many safety features like AHD among others. Only makes sense that Stellantis /Jeep extend this recall beyong April 2023 as a result of substandard plastic parts used in headrest. If I had been notified by dealership when Jeep was serviced in 2023 it could have been fixed. All my recalls have previously been fixed. Trying to reach Customer Care at Jeep 877-426-5337 only to get complete jibberish and run-a-around. Certainly affect my next buying decision. Here-to -fore pleased with vehicle but this changes everything . I take safety VERY seriously. Inspection clearly indicates plastic parts ( sled bracket) failed.
Electrical system, Seats, Jan 18, 2024, fire
Heated Seat element on passenger side burned through the upholstery and pant leg of passenger. Visible smoke in cabin and burn hole on seat and pant through to underpants.
Seats, Nov 15, 2023
Was driving down the road with my young son in the back seat and all of a sudden the head rest came flying forward and smacked the back of my head hard enough for me to swerve and almost get into an accident. After further inspection looking at the headrest once I got home I noticed that a pin is mounted onto some obviously brittle plastic that’s secured to a latch. Well i wasn’t in an accident and just out of nowhere this headrest flipped forward enough to rattle my head a bit.
Seats, Sep 14, 2023
The contact owns a 2013 Jeep Grand Cherokee. The contact stated while the vehicle was parked, the driver's side front headrest deployed, pushed forward, and struck the contact on the head. There were no reported injuries. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 123,500.
Air bags, Seats, Sep 11, 2023
Driver side, headrest deployed without collision. Parked when airbag deployed.
Seats, Sep 9, 2023
On the way home from work the Active Head Restraint deployed without there being a rear end collison. The head restraint on driver's side hit my wife in the back of the head and sounded like a loud and startling gunshot-like sound. Since I was on the highway if I had not kept from jerking the steering wheel when the head restraint deployed i could have been in a head on collison. I was able to pull off the road to see what happened. First I called my dealer and they said it wasn't going to be covered under warranty and also call fiat-chrsyler and they said that it wasn't covered. No warning lamps, messages and no other symptoms shown prior to the failure. The dealer did acknowledge verbally that they had had 3 or more other cases. Currently it is at the dealer being repaired and i will ask them to give me the old head restraint.
Air bags, Seats, Aug 22, 2023
4 days ago, while backing out of a parking spot, the passenger Active Head Restraint (AHR) deployed and struck my girlfriend in the head. There was no interaction with another vehicle and there was no accident. The AHR simply deployed on its own and struck my girlfriend in the head. I have not reset the AHR and left it as is. Please let me know what my next step should be. Thank you [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Seats, Jul 7, 2023
The active headrest popped open without an accident and can't be reset due to broken internal tabs. Very dangerous if it happens while driving. It's like getting punched in the back of the head by a rock-em sock-em robot.
Seats, Jul 4, 2023
The active head restraints (AHR) deployed without any collision. I was driving on the interstate when this happened. My neck and shoulders have been sore now for 3 weeks. I went to the dealership and they said I would have to pay for this out of pocket. Chrysler should be paying for these since it is a known fault of small plastic parts that were designed too small to hold the tension of the active headrest assembly.
Seats, Apr 18, 2023
The Active Head Restraint (AHR) deployed on it own due to failed plastic internal parts on the passenger headrest. This is a known issue and has been for years. Jeep should correct this issue for all affected vehicles. I fear that the driver headrest will also fail and could potentially lead to a crash. This needs to be addressed.
Seats, Mar 6, 2023
Passenger headrest separated -- turns out it is called "Active Head Restraint" -- I did not know it was even there! The vehicle was not involved in an accident or rear ended (as I understand activates this). Nobody was injured and in fact nobody was in the vehicle when it went off. This happened a few months ago and thought it was just a broken headrest and I would have to fix it. Upon investigating the headrest last week is when I discovered this has been an issue for a long time. I found a "Warranty Bulletin" put out by Mopar BUT it was not issued to owners of the vehicle. I called the Jeep dealer on 3/2/23 and found out that my vehicle went out of the "Warranty Bulletin" time period just last month. I missed the repair because I was not notified of the issue from Jeep / Mopar! After reading of other individuals occurrences and injuries I have disconnected the "AHR" from the driver seat because of the possibility of it activating when my daughter is driving the vehicle and causing her to loose control of the vehicle. This item failing is more dangerous to drivers & passengers than other items which have been recalled by the NHTSA because this can cause an accident with death potential vs like a leaking fuel line that would cause a fire and loss of the vehicle but most likely not a death because the person would be able to exit the vehicle.
Air bags, Seats, Other or unspecified, Aug 21, 2022
My driver's-side headrest/"airbag" deployed without a collision. I was wiping down my drivers seat after getting the seat dirty and when I wiped over the headrest it popped against my hand and I heard a tinkling noise of something bouncing around inside my vehicle. Further inspection showed that my headrest had popped out like it had deployed in a crash, etc. I was parked in my driveway and was not pushing hard on the headrest. I looked inside the headrest, and also googled this incident, and there are plastic clips inside the headrest that hold it in place. Those plastic clips wore out and broke off, causing the headrest restraint to deploy. I googled this situation and discovered that other people experienced this same thing as well - I got lucky because I wasn't driving when it happened!! But also, after further research, I found out that this is a thing that is happening and nobody is doing a recall about it. It will cost $600+ to get a new headrest inserted BUT there's no guarantee that my next one won't do the same exact thing! I haven't spent the money to get it fixed yet, because of that, but I have to have my seat and lumbar support adjusted ridiculously so that I can ride comfortably without my neck sticking out like a turtle.
Seats, Jun 2, 2022
The driver's seat active head restraint spontaneously deployed. There was no collision of any kind. This occurred while vehicle was stopped at a traffic light. The driver (who is not the individual filing this report) suffered a sore neck as a result. At time of deployment, the driver's head was inclined forward and tilted down. Otherwise the injury might have been much worse. This incident could have been exceptionally dangerous if the deployment happened while vehicle was moving. As of today (June 2, 2022), the vehicle has not been inspected by dealership. The first available appointment for repair is June 8, 2022. No warning or other indication given prior to spontaneous deployment. The part is available for inspection by NHTSA, at least until it is taken to dealership. I have uploaded pictures of part.
Seats, Nov 3, 2021
I was driving down a residential road, going about 30 mph. I went over a very small bump. My driver's side seat headrest exploded open and hit me in the back of the head. It scared me so much I swerved my car. Luckily it was a quiet street and I was going slow or I would have had an accident. I have a medical condition called fibromyalgia so this triggered severe headaches and fatigue for about a week. Luckily no serious injuries. I took it to a Jeep dealership and they said it's covered under the extended warranty and will be repaired for free. But what about a recall to avoid this dangerous safety issue in the first place? What about the passenger seat that is also now waiting to pop open and injure someone?
Seats, Oct 28, 2021
Drivers side headrest popped open without any collision or contact. It looks like a plastic latch that holds the headrest & airbag in place broke spontaneously.
Seats, Aug 17, 2021
The passenger side front seat active headrest disengaged while the vehicle was not in motion. My son was hit in the head but not seriously injured. The car has not been inspected by a dealer. I'm reporting this incident because a dealer will charge a fee to assess the failure and my online research has identified many similar failures without Chrysler accepting responsibility for the defect.
Seats, Aug 6, 2021
While driving the vehicle under normal weather conditions and normal road conditions, the driver's headrest exploded forward.
Seats, Other or unspecified, Jul 17, 2021
On July 15, 2021, I was driving my vehicle 2013 Jeep Grand Cherokee in my town. My daughter was sitting in the front seat of the vehicle. As I was driving, the passenger headrest deployed unexpectedly for no reason. I heard a loud pop and then my daughter scream as the headrest hit her in the back of the head. She was not injured. I have no idea why this occurred. I went home and researched this online and discovered several articles in which similar incidents have occurred with other people in similar vehicles. I contacted the dealership to see if they were any recalls for this particular issue and I was told no. Also, the representative from the dealership told me they had talked with a supervisor and did not know what I was talking about.
Seats, Jun 25, 2021
The contact owns a 2013 Jeep Grand Cherokee. The contact stated while parking the vehicle, the headrest independently exploded. The contact sustained a sore neck but did not require any medical attention. The contact stated no warning light was illuminated. The vehicle was not taken to the local dealer nor an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 121,000.