2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints: engine
447 reports, newest first. Show all
Engine, Apr 23, 2019
LIFTERS COLLAPSED INTO THE ENGINE AT 145K MILES REQUIRING INSTALLATION OF NEW ENGINE. VEHICLE WAS LESS THAN 5 YEARS OLD. AT 2 YEARS OF AGE VEHICLE WAS MAKING KNOCKING NOISES AND THE CHECK ENGINE LIGHT WAS ON. WE BROUGHT IT IN FOR REPAIRS MULTIPLE TIMES REPLACING ALL LIFTERS, ROCKERS, CAM SHAFT AND CATALYTIC CONVERTERS ALL AT OUR EXPENSE. EACH TIME THE CHECK ENGINE LIGHT CAME BACK ON IN LESS THAN 2 WEEKS AND THE KNOCKING CONTINUED. AFTER SPENDING ALL OF THIS MONEY THE END RESULT IS HAVING TO SPEND MORE ON THE NEW ENGINE.
Electrical system, Vehicle speed control, Engine, Apr 15, 2019
TAKATA RECALL WHEN I PRESS THE START BUTTON IN THE JEEP IT HESITATES TO START. SOMETIMES HAVE TO DO IT COUPLE TIMES, THEN IT SHIFTS FUNNY WHEN YOU PRESS ON GAS LIKE IT DOESN'T GET ENOUGH POWER.
Engine, Apr 15, 2019
THE VEHICLE HESITATES TO START WHEN PUSHING THE BUTTON. TAKES MULTIPLE REPEATED TIMES TO START.
Electrical system, Seats, Engine, Apr 9, 2019
DRIVER SIDE AIR CONDITIONER BLOWS HOT AIR EVEN WHEN TEMP IS SET AS LOW AS 63 DEGREES WHILE THE PASSENGER SIDE WORKS NORMALLY. SERVICE REP AT DEALERSHIP INFORMED ME THAT THIS IS A COMMON PROBLEM WITH JEEP VEHICLES. WAS TOLD REPAIRS COULD BE OVER $1000. IF JEEP KNOWS THAT THIS IS A REOCCURRING PROBLEM, WHY SHOULD I HAVE TO PAY FOR THEIR ERROR?
Engine, Apr 4, 2019
I HAD MY VEHICLE IN FOR AN OIL CHANGE EXACTLY 2 MONTHS AGO, MILEAGE WAS AT 58733. THE OTHER DAY AFTER A TRIP OUT OF TOWN, I NOTICED A LARGE PUDDLE OF OIL UNDER MY CAR. TAKE MY CAR IN TO THE DEALERSHIP, MILEAGE IS NOW AT 60579, THINKING MAYBE SOMETHING WASN'T TIGHTENED PROPERLY AFTER THE OIL CHANGE TO FIND OUT THAT MY OIL FILTER ADAPTER HOUSING IS LEAKING DOWN THE BELL HOUSING. THE OIL LEAK WAS NOTICED WHILE VEHICLE WAS STATIONARY. MY VEHICLE IS NO LONGER UNDER EXTENDED WARRANTY, IT JUST RAN OUT 7 MONTHS. REPAIRS COST ME $1200.00. I REACHED OUT TO DEALER AFTER READING ALL THE KNOWN ISSUES WITH THIS PROBLEM WITH JEEP AND ASKED IF THE HOUSING COULD HAVE BEEN CRACKED UPON THE LAST OIL CHANGE. OBVIOUSLY, I DO NOT REALLY DRIVE THAT MUCH BUT AFTER THIS LONG TRIP IS WHEN THE OIL REALLY POURED OUT OF THE CAR.
Engine, Apr 3, 2019
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 75 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. AN UNKNOWN DEALER AND THE MANUFACTURER WERE NOTIFIED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA. THE FAILURE MILEAGE WAS 72,000.*DT *TR
Power train, Other or unspecified, Engine, Apr 2, 2019
SQUEELING ON EVERY START UP. HARD SHIFTING SEVERAL COMPLAINTS. CHRYSLER HAS ISSUED A SERVICE BULLETIN #07-002-15 REV. A TO ADDRESS A SCREECHING NOISE ON STARTUP, OR MORE SPECIFICALLY AN IDLER PULLEY NOISE DURING COLD START ON THE VEHICLES LISTED BELOW: 2014 ' 2015 JEEP CHEROKEE 2011 ' 2014 JEEP GRAND CHEROKEE 2011 ' 2014 DODGE DURANGO 2011 ' 2014 DODGE CHARGER 2011 ' 2014 DODGE CHALLENGER 2011 ' 2014 CHRYSLER 300 2011 ' 2014 DODGE JOURNEY 2011 ' 2014 CHRYSLER 200, DODGE AVENGER 2011 ' 2014 CHRYSLER TOWN AND COUNTRY, DODGE CARAVAN THE BULLETIN APPLIES ONLY TO VEHICLES BUILT ON OR BEFORE SEPTEMBER 01, 2014 AND THOSE VEHICLES EQUIPPED WITH 3.2L V6 24V VVT, OR 3.6L V6 24V VVT ENGINE. CHRYSLER STATES THAT THE SOUND IS A LOUD HIGH FREQUENCY SCREECHING NOISE ON STARTUP THAT HAPPENS WITHIN 20 SECONDS OF ENGINE STARTUP AND LASTS ABOUT 90 SECONDS INTERMITTENTLY DURING A COLD ENGINE START, APPROXIMATELY 0 DEGREES C (32 DEGREES F) AND BELOW. THE FIX IS A NEW UPDATED IDLER PULLEY #05281301AA IDLER PULLEY
Power train, Electrical system, Engine, Apr 2, 2019
CONSTANTLY WILL MAKE A SQUEELING SOUND EVERY MORNING ON START UP. LASTS OVER A MINUTE - NOT EVEN ON COLD DAYS! HAVE HAD IT LOOKED AT - STATE CAN'T DUPLICATE THE OEUVRE (OF COURSE BECAUSE IT'S ALWAYS THE FIRST START UP! ROUGH IDLE EVERY 2-3 MINUTES, TRANSMISSION SHIFTS HARD OUT OF FIRST GEAR. POUR FUEL ECONOMY AS WELL. MAINTENANCE HAS BEEN DONE. JUST BOUGHT THE CAR - SEVERAL ISSUES
Engine, Mar 16, 2019
AT THE TIME WHEN THE MANUFACTURERS WARRANTY HAS JUST RUN - THE OIL FILTER ADAPTER BRACKET HAS STARTED LEAKING CAUSING OIL LOSS IN THE ENGINE. THIS WAS FOUND BY THE OIL SPOTS ON THE DRIVEWAY THAT WERE NEVER THERE BEFORE. I SEARCHED ONLINE AND FOUND TSB SB-10058301-5939 IN THE NHTSA WEB SITE. THE TSB TELLS THE MECHANIC TO USE A WOODEN DOWEL PUSHED DOWN ALONG THE FRONT OF THE ENGINE OIL FILTER INTO THE "VALLEY" AND WHEN IT IS PULLED OUT TO LOOK FOR OIL ON THE TIP. THIS IS EXACTLY WHAT I FOUND. THE OIL FINDS ITS WAY AROUND THE BLOCK AND ALONG THE TRANSMISSION AND DRIPS OFF THE SHIELD ONTO THE GROUND. THIS IS A VERY EXPENSIVE REPAIR AS THE PART ALONE IS RUMORED TO BE $799 PLUS THE LABOR. IT IS AN DESIGN FLAW IN THAT IT IS A PLASTIC PART WHERE PREVIOUSLY IT WAS A METAL PART - COST SAVINGS THAT CREATED A DEFECT. SO FAR -I HAVE NOT BEEN ABLE TO GET THE DEALER TO PAY FOR THE REPAIR. AND I CAN NOT AFFORD THE REPAIR ON MY OWN. THIS SHOULD BE A RECALL BECAUSE OF THE POSSIBILITY OF A FIRE WHEN THE OIL IS LAYING ON TOP OF A HOT ENGINE IS A PUDDLE.
Power train, Electrical system, Engine, Mar 16, 2019
JEEP RANDOMLY STALLS DRIVING ON FREEWAY AND/OR JERKS WHEN DOWNSHIFTING. VEHICLE ALSO DOWNSHIFTS HARD FROM 8TH TO 6TH GEAR, ALL OTHER GEAR SHIFTS ARE FINE. WHILE DRIVING AT 60 MPH VEHICLE STALLED WHEN ACCELERATING TO SPEED UP. VEHICLE ATTEMPTED TO DOWNSHIFT FROM 8TH GEAR WHEN STALL OCCURRED. ONCE VEHICLE WAS STOPPED IT STARTED BACK UP WITHOUT ISSUE TO DESTINATION. IT HAS CHUGGED 5 SEPARATE TIMES WHEN DOWNSHIFTING ON FREEWAY IN THE 7 WEEKS OF OWNING CAR, THIS TIME IT COMPLETELY DIED. NO CHECK ENGINE LIGHT OR OTHER INDICATIONS OF ENGINE/TRANSMISSION FAILURE. NO FAILURES RECORDED TO ONBOARD COMPUTER. GAS TANK 3/4, OUTSIDE TEMP 38, OIL TEMP 180, TRANSMISSION TEMP 140; NORMAL ACCESSORIES ON INCLUDING LIGHTS, RADIO, HEATER, SEAT WARMER LOW. ALL RECALLS UP TO DATE INCLUDING CAMPAIGN UC1.
Power train, Engine, Fuel/propulsion system, Mar 9, 2019
TWO OCCURRENCES OF CATASTROPHIC ENGINE FAILURE LEAVING ME STRANDED ON HIGHWAY FEARING FOR MY LIFE. FIRST EVENT DEALER HAD JEEP FOR 5 MONTHS TO "REPLACE MOTOR" I HAD TO CONTACT THEM SEVERAL TIMES AFTER GETTING IT BACK TO OBTAIN DOCUMENTATION AND WAS TOLD ORIGINAL WARRANTY OF 100K MILES WOULD BE RENEWED. RECENT SECOND OCCURRENCE AT 60K MILES ON NEW MOTOR DEALERSHIP HAS NOW HAD VEHICLE FOR OVER 2 MONTHS. NOW TRYING TO CHARGE ME FOR HIGH PRESSURE DIESEL PUMP THEY REPLACED, CAR STILL NOT RUNNING. PLAN TO REPLACE ALL VALVES, WILL IT RUN? INITIALLY IT HAD SHOWN SO MANY CODES THEY COULDN'T DETERMINE WHY THE CAR FAILED. NHTSA HAS OVER 130 COMPLAINTS ON THIS MOTOR. JEEP FIAT CHRYSLER AWAITING GOVT. TO SIGN OFF ON EMISSIONS SCANDAL SETTLEMENT THAT WILL ALLOW THEM TO NOT HAVE TO BUY BACK THIS VEHICLE, UNLIKE VOLKSWAGEN WHO DID THE RIGHT THING FOR SAME ISSUE AND BOUGHT BACK. UNLIKE VOLKSWAGEN THIS VEHICLE HAS MULTIPLE DOCUMENTED DEFECTS AND SAFETY ISSUES. I AM BEING STONEWALLED BY JEEP FOR RESOLUTION. SINCE MY PURCHASE OF THIS JEEP IN 10/2014 IT HAS BEEN IN FOR REPAIRS UNRELATED TO NORMAL USE MORE TIMES THAN I CAN COUNT, OVER 7 MONTHS IN SHOP WHILE I AM PAYING ON IT WITHOUT BEING ABLE TO USE IT. I PURCHASED THIS VEHICLE FOR RELIABILITY, IT HAS FAILED THAT TEST OVER TIME. THEY COULD AGAIN REPLACE THE MOTOR AND I DO NOT WANT THE VEHICLE BACK, I WILL NOT AGAIN RISK BEING STRANDED ON THE HIGHWAY, ENGINE NEARLY ON FIRE AFTER SHAKING, KNOCKING, ROCKING, AND SMOKING NOT ABLE TO TURN OFF UNTIL IT DIES. I REFUSE TO RESELL IT TO SOME UNKNOWING UNSUSPECTING PERSON THAT WILL END UP WITH A LEMON IF THE DEALER GETS IT RUNNING. THIS JEEP NEEDS TO BE RECALLED IMMEDIATELY BEFORE SOMEONE LOSES THEIR LIFE! JEEP AND THE DEALER SERVICE DEPARTMENTS NEED TO BE MADE TO STOP DEFRAUDING CONSUMERS AND MAKING MILLIONS ON A DEFECTIVE LEMON. I HAVE NEVER HAD SO MANY ISSUES WITH A VEHICLE IN MY LIFE. HELP!!!
Engine, Mar 1, 2019
2014 JGC WITH PENTASTAR 3.6L V6 GAS ENGINE STARTED MAKING A TICKING SOUND AT START UP APPROXIMATELY 3 WEEKS AGO. THE SOUND DID NOT DIMINISH AFTER WARM UP. DIAGNOSED TODAY AS A FAILED LIFTER AND POSSIBLE CAM DAMAGE AS WELL. INQUIRED OF THE DEALER ABOUT TSB 09-002-14 AND WAS TOLD THIS ISSUE WAS LIMITED TO ONLY 2011-2013 MODEL YEARS AND THAT THE ENGINE IN MY VEHICLE WAS MADE AFTER THE DATE OF THE AFFECTED ENGINES AND WAS NOT INCLUDED IN THE REPAIR/WARRANTY BEING OFFERED BY FCA REGARDING THE ENGINE. THE VEHICLE WAS MANUFACTURED IN JUNE 2013 AND PURCHASES IN SEPTEMBER 2013.
Vehicle speed control, Engine, Fuel/propulsion system, Feb 27, 2019
AS APPROACHING AN INTERSECTION I BEGAN TO COAST AND PLACE MY FOOT ON THE BRAKE. AT THE TIME I STARTED TO BRAKE, THE VEHICLE SURGED FORWARD FOR 1 SECOND. AS I CAME CLOSER TO A STOP, THE VEHICLE SURGED AGAIN AT WHICH POINT I HAD TO "STAND" ON THE BRAKE PEDAL TO PREVENT ME AND MY FAMILY FROM REAR-ENDING A VEHICLE AND GOING INTO A BUSY INTERSECTION.
Steering, Electrical system, Engine, Feb 15, 2019
WHILE IN MOTION, ON MY WAY WORK, MY 2014 GRAND CHEROKEE SUMMIT WITH 3.0 L TURBO DIESEL ENGINE, 220 AMP ALTERNATOR AND 49000 MILES EXPERIENCED A LOSS OF POWER STEERING, BATTERY LIGHT CAME ON, VOLTMETER SHOWED NO CHARGING OF BATTERY. MY ELECTRONIC INDICATOR SYSTEM STATED THE VEHICLE WENT INTO BATTERY SAVER MODE WITH A LOSS OF ABS, HEATING AND VENTILATION, AIR SUSPENSION SYSTEM, ALL SAFETY ENHANCEMENTS SUCH AS PARK SENSE, NO ELECTRONIC TRANSMISSION SYSTEM CHANGES AND CHECK ENGINE LIGHT CAME ON. THERE WAS A RECALL ON GASOLINE ENGINE 2014 GRAND CHEROKEES ALONG WITH OTHERS (CHRYSLER RECALL T36) AND I HAVE SEEN ANOTHER COMPLAINT SIMILAR TO MINE SHARING THE SAME ENGINE ON THIS SIGHT. I DO BELIEVE THIS IS WAS CAUSED BY CATASTROPHIC ALTERNATOR FAILURE. A NEW BATTERY WAS INSTALLED AND THE BATTERY LIGHT IS STILL ON AND STILL IN BATTERY SAVER MODE( AN INDICATOR ALSO OF NO CHARGING) AND VOLMETER INDICATES NO CHARGING. I WILL BE REPLACING THE ALTERNATOR TOMORROW.
Engine, Feb 14, 2019
TURBOCHARGER WATER COOLING INLET, MOPAR PART NUMBER 68242889AA, IS EXPOSED TO HIGH TEMPERATURES ON THE HOT SIDE OF THE TURBO, AND THE RUBBER HEATER HOSE THAT JOINS THE TWO METAL SECTIONS SUBSEQUENTLY FAILS. THIS RESULTS IN A COMPLETE LOSS OF COOLANT, ENGINE FAILURE, AND EXTREME TEMPERATURE WHICH MAY CONTRIBUTE TO A FIRE HAZARD. IN ADDITION TO MY PERSONAL VEHICLE FAILING, I KNOW OF AT LEAST 5 OTHER JEEP GRAND CHEROKEES AND RAM TRUCKS EXPERIENCING THE SAME ISSUE. ALL THESE SHARE THE 3.0 ECODIESEL ENGINE.
Engine, Feb 11, 2019
[XXX] JEEP GRAND CHEROKEE LAREDO, [XXX] JEEP GRAND CHEROKEE LAREDO HAS FORMED A CRACK IN THE OIL FILTER ADAPTER. BECAUSE OF THE LOCATION, DESIGN, AND MATERIAL, THE PART IS PRONE TO CRACKING AND LEAKING (TYPICALLY SPURRED BY AN OIL CHANGE WHEN THE CAP IS SCREWED BACK ONTO THE HOUSING). THIS CRACK CREATES A SLOW LEAK OF OIL INTO THE ENGINE HOUSING AND BELOW THE VEHICLE. THIS OIL LEAK CAN CONTINUE WITHOUT OBVIOUS WARNING AND IF NOT CORRECTED, COULD RESULT IN SEVERE ENGINE DAMAGE WITH THE POTENTIAL OF MALFUNCTIONING WHILE IN USE THEREFORE POSING A SAFETY THREAT TO THE DRIVER, PASSENGERS AND OTHER DRIVERS. I HAVE ALERTED JEEP TO THE ISSUE AND I WILL NOTE THAT I HAVE SPOKE TO SEVERAL MECHANICS WHO HAVE REPLACED SEVERAL OF THESE PARTS IN THIS VEHICLE. IT IS A MANUFACTURING DESIGN FLAW AND COSTING LOYAL CUSTOMERS AND POSING A DANGER ON THE ROADS. I HAVE REPORTED THIS INFORMATION TO JEEP (OR WHOMEVER THEY CONTRACT CUSTOMER SERVICE TO) AND THEY DOCUMENTED MY INFORMATION BUT REFUSED TO CORRECT THE SITUATION FOR MYSELF (AND OTHERS IN THE FUTURE) AND TOLD ME TO HOLD ONTO MY REPAIR INFORMATION IN CASE A RECALL TAKES PLACE IN THE FUTURE. JEEP SHOULD TAKE ACCOUNTABILITY FOR THIS EVER GROWING ISSUE AND RECALL THIS PART IMMEDIATELY. PLEASE HELP ME IN ENSURING THEY DO THE RIGHT THING FOR THEIR CUSTOMERS AND FOR THE GENERAL PUBLIC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine, Feb 5, 2019
OIL FILTER HOUSING: BETWEEN MY TWO OIL CHANGES I NOTICED A SMALL OIL LEAK UNDER MY 2014 JEEP GRAND CHEROKEE LIMITED 3.6L. I TOOK IT TO THE JEEP DEALERSHIP AND I WAS INFORMED THE LEAKAGE WAS DO TO A BAD "OIL FILTER HOUSING" AND THE PART WITH REPAIRS WOULD BE 799.99. I ASKED IF THIS SHOULD BE INCLUDED UNDER MY 5 YEAR / 100,000 WARRANTY BUT THEY SAID THE WARRANTY EXPIRED ON 10/24/2018 AND TODAY IS 2/5/2019. I CALLED CHRYLER AND THEY SAID THERE IS NOTHING THEY CAN DO AND THEY CANNOT OFFER TO COVER THE REPAIR; IT WOULD BE AN "OUT OF POCKET EXPENSE". SO I GOOGLED THIS ISSUE AND IT APPEARS THIS IS A KNOWN ISSUES IN ALL THE FORUMS AND THREADS I READ. APPARENTLY CHRYSLER CHANGED THIS PART FROM METAL TO PLASTIC PART FOR THEIR 2014 MODELS AND LATER AND NOW THE PART IS FAILING ALL OVER THE PLACE. I REGISTERED A CASE NUMBER WITH CHRYSLER BUT I PROBABLY SHOULD NOT POST THAT IN A PUBLIC FORUM. I AM HOPING TO EVENTUALLY HAVE THIS ITEM AS A RECALL ITEM FOR 2014 AND NEWER VEHICLES. THE CAR WAS STATIONARY AND I FIRST NOTICED THE ISSUE.
Electrical system, Engine, Jan 10, 2019
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO STOCKTON DODGE CHRYSLER JEEP RAM (LOCATED AT 3333 AUTO CENTER CIR, STOCKTON, CA 95212, (209) 956-1920) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE LOCATED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, WHILE DRIVING ON THE FREEWAY, ALL THE WARNING INDICATORS ON THE INSTRUMENT PANEL INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO LODI CHRYSLER DODGE JEEP RAM (LOCATED AT 1255 BECKMAN RD, LIDI, CA 95240, (209) 263-3999) WHERE THIRTEEN CODES WERE FOUND, BUT NOT A FAILURE CODE. ALL THIRTEEN CODES WERE RESET. THE VEHICLE WAS NOT REPAIRED. ALSO, WHILE DRIVING, THE VEHICLE STALLED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED, AND THE WINDSHIELD WIPERS OPERATED INDEPENDENTLY. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND WAS TOWED BACK TO LODI CHRYSLER DODGE JEEP RAM. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.
Electrical system, Engine, Dec 28, 2018
I AM HAVING TO REPLACE AN ALTERNATOR ON THIS VEHICLE FOR SUDDEN FAILURE. CURRENTLY THERE IS A RECALL FOR EXACT CONDITION BUT MY VIN IS OUTSIDE OF RECALL LIMITS. I FEEL MY VEHICLE SHOULD BE INCLUDED AS EXACT CONDITIONS EXIST..
Engine, Dec 18, 2018
MOTOR OIL IS LEAKING FROM THE OIL COOLER/FILTER HOUSING. OIL HAS PUDDLED IN THE ENGINE VALLEY AND RUN DOWN THE BACK OF THE ENGINE AND TRANSMISSION BELL HOUSING. VEHICLE SMELLS LIKE HOT MOTOR OIL AND OIL LEVEL WAS LOW.
Engine, Dec 12, 2018
OIL COOLER HOUSING ON MY 3.6 L PENTASTAR ENGINE, WHICH IS MADE OF PLASTIC, HAS DEVELOPED A CRACK CAUSING MOTOR OIL TO LEAK ONTO THE ENGINE AND TRANSMISSION. THERE COULD BE A POTENTIAL FOR A FIRE. DEALER HAS THESE ON BACK ORDER. THIS PART USED TO BE MADE OF METAL ON PRIOR MODELS AND WAS NOT AN ISSUE. SOUNDS TO ME THAT THIS PART SHOULD BE REDESIGNED.
Power train, Engine, Nov 16, 2018
MY 2014 JEEP GRAND CHEROKEE HAS STALLED WHILE DRIVING 3 TIMES; TWICE ON THE HIGHWAY AT SPEEDS IN EXCESS OF 60 MPH, AND ONCE WHILE MAKING A RIGHT TURN ON A BUSY STREET. I PUSH ON THE GAS TO ACCELERATE THE VEHICLE, AND IT STALLS. ALL ELECTRICAL IS STILL ON, BUT I HAVE TO STOP THE CAR, PUT IT IN PARK, THEN I CAN RESTART AND CONTINUE. I WAS ALMOST IN A COLLISION A FEW TIMES BECAUSE OF THE CAR STALLING. THERE ARE NO ERROR CODES OR LIGHTS TO INDICATE WHAT THE PROBLEM IS. JEEP IS NOT TRYING TO FIX THE ISSUE AND ACT AS IF THEY HAVEN'T HEARD OF THIS BEFORE. DEALERSHIPS "CAN'T REPLICATE THE ISSUE" SO THEY JUST GIVE THE CAR BACK. IT FEELS AS IF THE CAR DOESN'T DOWNSHIFT PROPERLY (BIG JARRING MOTION LIKE YOU'VE BEEN REAR-ENDED) WHEN TRYING TO GO UP A HILL, OR PASS A SLOWER VEHICLE. DEALERSHIP ALREADY REPLACED BOTH FUEL PUMPS, BUT DIDN'T FIX THE PROBLEM.
Steering, Other or unspecified, Engine, Oct 31, 2018
STEERING WHEEL LOCKED UP WHILE DRIVING, WAS TOLD BY MECHANIC IT IS THE ELECTRIC POWER STEERING PUMP. ALSO A WEEK BEFORE THE DRIVERS HEADREST SUDDENLY DEPLOYED WHILE DRIVING (JEEP HAS NEVER BEEN INTO A CAR ACCIDENT & I AM THE ORIGINAL OWNER TO THIS 2014) WAS TOLD IT WILL BE AT LEAST $2000 WITH ALL PARTS & LABOR. THIS IS VERY SERIOUS AND DANGEROUS AND I HAVE READ THE STEERING WHEEL HAS LOCKED UP ON HUNDREDS OF OTHERS WHILE DRIVING. THE JEEP DID NOT TURN OFF WHEN THE STEERING WHEEL LOCKED UP. WHILE DRIVING TO GET OUT OF THE ROAD THE ENGINE REVVED UP AT 20 MPH AND THE JEEP DID NOT WANT TO GO- HAD TO SWITCH INTO SPORT MODE TO CONTINUE TO DRIVE OUT OF THE ROAD WAY AND THE ENGINE REVVING CALMED DOWN. THE HEAD REST IS BROKE AND CAN NOT GO INTO ITS REGULAR POSITION. DID NOT GET A PRICE ESTIMATE ON THAT YET. THIS SHOULD BE FIXED BY JEEP!!!
Electrical system, Engine, Oct 28, 2018
WENT TO START MY CAR TODAY, AND THERE WAS A LONG CRANK BUT THE CAR DID NOT TURN ON. THIS HAPPENED 2 MORE TIMES. FINALLY, THE THIRD TIME DURING THE LONG CRANK, I STEPPED ON THE ACCELERATOR AND THE ENGINE FINALLY TURNED ON. DURING THE WHOLE THING, THE DASHBOARD WAS ON, LIGHTS WERE ON, AND RADIO WAS ON - SO IT WAS NOT A BATTERY ISSUE. THERE WAS NO WARNINGS ON MY DASHBOARD AND NO LIGHTS TURNED ON AFTERWARDS - AS IF EVERYTHING WAS FINE. I AM WORRIED BECAUSE I HAVE READ MULTIPLE LISTINGS REGARDING CARS STALLING WHILE IN DRIVE, OR WORSENING OF THESE SYMPTOMS. I KNOW THERE HAS BEEN A TPIM RECALL CONTRIBUTING TO FAULTY STALLING - BUT 2014 MODEL WAS NOT COVERED UNDER THE RECALL. IF MY CAR SYMPTOMS BECOME PROGRESSIVELY WORSE - I AM AFRAID THAT MY CAR WILL SHUT OFF WHILE I AM DRIVING - PLACING ME AND OTHERS ON THE ROAD IN HIGH RISK FOR DANGER.
Engine, Oct 26, 2018
WHILE I WAS IDLING IN A PARKING LOT A COOLANT HOSE TO MY TURBO SPLIT. THIS HOSE ( THE SIZE OF YOUR THUMB) IS UNDER THE INTAKE MANIFOLD AND IS NOT ACCESSIBLE TO CHECK AND MAINTAIN. SEEING THAT THIS HOSE IS A FEW INCHES FROM THE TURBO AND EVEN CLOSER TO THE RIGHT ENGINE BANK, THE HEAT IS EXTREME. THE HOSE IS A RUBBER HOSE NOT UNLIKE A LAWN MOWER GAS HOSE. IF IT WASN'T FOR THE SMELL OF HOT COOLANT AND BEING STATIONARY, THE ENGINE WOULD OF LOST IT'S COOLANT WITHOUT ANY SIGNS. THE MAINTENANCE PORTION OF THE OWNERS MANUAL ASSUMES WE CAN SEE AND GET AT ALL COOLANT HOSES. THE TURBO HOSE SHOULD LAST LONGER THAN THE COOLANT THAT IN IT, ON MINE IT WAS APPROXIMATELY 82,000 MILES. A STEEL BRADED HOSE WOULD BE MORE APPROPRIATE IN THIS LOCATION. ATTACHED IS THE PORTION OF THE OWNERS MANUAL AND A PICTURE OF THE NEW HOSE IN PLACE. TO REPLACE THIS HOSE THE DEALER HAD TO DROP THE ENGINE OUT OF THE TRUCK AND IT TOOK OVER 10 WEEKS TO GET IT BACK.