2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints: engine
447 reports, newest first. Show all
Engine, Oct 25, 2018
FAILURE OF A HEATER HOSE WHILE DRIVING CAUSED EXCESSIVE OVERHEATING WHICH LED TO ENGINE FAILURE. DEALER SAYS THAT MY EXTENDED WARRANTY DOES NOT COVER HOSES THEREFORE THE COST OF REPLACING THE DIESEL ENGINE IS MY RESPONSIBILITY. THE COST IS NEARLY $17,000. I WOULD LIKE AN INVESTIGATION INTO WHY THE HOSE FAILED. WAS IT DUE TO DAMAGE CAUSED DURING PREVIOUS ENGINE WORK?
Electrical system, Engine, Fuel/propulsion system, Oct 22, 2018
HAVING EXTENDED STARTING ISSUES,SOMETIMES CAR HAS TO BE TURNED OFF AND THEN BACK ON,HAVE BEEN TO DEALER 2 TIMES ,PURGE VALVE WAS REPLACED ,WITH NO CHANGE IN EXTENDED START.VEHICLE IS STATIONARY.DEALER SEEMED TO BE MORE INTERESTED IN SELLING US OTHER SERVICES UNRELATED TO EXTENDED START SUCH AS COOLANT FLUSH AND TIRES ,SPARK PLUGS ALIGNEMENTS WHICH HAVE ALREADY BEEN COMPLETED BEFORE VISIT,THIS CAR APPEARS TO BE UNDER RECALL R09 , BUT DEALER DOES NOT SEEM TO THINK IT IS
Engine, Oct 16, 2018
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING BETWEEN 5-15 MPH, THE VEHICLE STALLED AND LOST POWER WITHOUT WARNING. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED AFTER A BEEPING NOISE WAS HEARD INSIDE THE VEHICLE. THE CONTACT STATED THAT THE FAILURES WERE INTERMITTENT AND THAT THE VEHICLE RETURNED TO NORMAL, IN MOST CASES, AFTER A PERIOD OF TIME. DUANE LANE'S CHRYSLER JEEP DODGE RAM (10515 EVERGREEN WAY, EVERETT, WASHINGTON 98204, (425) 953-1295) DIAGNOSED THAT THE SURGE CANISTER UNDERNEATH THE HOOD WAS FAULTY DUE TO AN EVAPORATION LEAK. THE SURGE CANISTER WAS REPLACED, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Power train, Engine, Oct 16, 2018
I HAVE A 2014 JEEP GRAND CHEROKEE SRT. IN THE LAST YEAR AND A HALF, I HAVE HAD TO HAVE THE TRANSFER CASE & REAR END REPLACED. THIS IS JUST UNCALLED FOR ON A 4 YEAR OLD CAR. IT IS CURRENTLY SITTING AT THE DEALERSHIP (HAS BEEN THERE FOR A WEEK SO FAR) TO HAVE THE LIFTERS/CAM REPLACED. THE PARTS FROM CHRYSLER ARE SO FAR ON BACK ORDER THERE'S NO HOPE OF GETTING THEM. THE AFTERMARKET PARTS ARE ALSO ON BACK ORDER. THOSE 2 THINGS TELL ME THAT THIS IS A WIDESPREAD MALFUNCTION WITH THIS ENGINE & SEEMS TO ME TO BE A DESIGN FLAW.
Engine, Sep 24, 2018
LEAK FROM THE OIL COOLER HOUSING ON ENGINE CAUSING A POOLING OF OIL MAKING A FIRE HAZARD
Other or unspecified, Engine, Aug 22, 2018
CONSTANT CYLINDER 6 MISFIRE. ALL 6 SPARK PLUGS HAVE BEEN REPLACED. COIL AND FUEL INJECTOR REPLACED. STILL SHOWING CYLINDER 6 MISFIRE. SEEN CYLINDER HEAD BEING REPLACED ON YEARS 2011-2013 BUT NOT FOR A 2014. THIS SHOULD BE COVERED. WHEN THE CHECK ENGINE LIGHT CAME ON, IT HAD SEIZURE LIKE CONVULSIONS WHEN COMING TO A STOP AND WHILE IN IDLE UNTIL SPARK PLUGS WERE REPLACED. STILL RUNNING ROUGH, VERY SHAKING LIKE IT IS GOING TO STALL OUT.
Steering, Electrical system, Engine, Jul 23, 2018
VEHICLE ENGINE LIGHT CAME ON - REAR WINDSHIELD WIPER STARTED EVEN THOUGH SWITCH WAS OFF, POWER STEERING FAILED AND ENGINE SHUTOFF WHILE DRIVING ON CITY STREET, HORN BEEPING INTERMITTENTLY WHETHER DRIVING OR NOT. SEVERAL MESSAGES DISPLAYED FOR ABOUT 2 SECONDS -ECM LOST COMMUNICATION AND OTHER MSGS I COULDN'T GET BECAUSE THEY ONLY FLASHED ON THE SCREEN. KEYFOB BATTERY LOW EVEN THOUGH I JUST PUT IN A NEW BATTERY.
Engine, Jul 9, 2018
CALL STALLED DUE TO THE FAILURE OF THE ALTERNATOR, WHICH WAS SUBJECT TO RECALL. THE DEALERSHIP REFUSED TO SCHEDULE AN APPOINTMENT, SO I JUST DROPPED MY CAR OFF AT THE DEALERSHIP PER CHRYSLER CORP. THE DEALERSHIP REPLACED THE DEFECTIVE ALTERNATOR AND FOUND THAT THE BATTERY NEEDED TO BE REPLACED AT A CHARGE OF 350 DOLLARS. I INFORMED THE DEALERSHIP THAT THE MESSAGE CENTER ON THE CAR INDICATED THAT THE CAR WAS ENTERING "BATTER SAVER MODE" AS IT SHUTDOWN. THE MANUAL FOR THE VEHICLE INDICATES THAT THE VEHICLE ENTERS THIS MODE WHEN THE BATTERY IS NOT BEING CHARGED, THE PRIMARY FUNCTION OF THE ALTERNATOR. I REQUESTED THAT THE DEALERSHIP REPLACE THE BATTERY AS ITS DEPLETION WAS DUE TO A FAULTY ALTERNATOR, THEY DECLINED. THEY STATED THAT ALTHOUGH THE ALTERNATOR WAS FAULTY IT DID NOT DO ANY DAMAGE TO THE BATTERY.
Electrical system, Electronic stability control (ESC), Engine, Jul 2, 2018
THIS INCIDENT REGARDS THE T-36 RECALL ISSUED BY FIAT/CHRYSLER, WHICH INVOLVES 2012-2014 JEEP GRAND CHEROKEES (AMONG OTHERS), AND "AFFECTS VEHICLES EQUIPPED WITH ELECTRO-HYDRAULIC POWER STEERING SYSTEMS, 5.7L OR 3.6L ENGINES, AND 160, 180, OR 220 AMP ALTERNATORS. IN THOSE VEHICLES, NHTSA SAYS THAT THE ALTERNATOR MAY FAIL WITHOUT WARNING." DURING JUNE 2018, MY 2014 JEEP GRAND CHEROKEE (SUMMIT TRIM), EXPERIENCED SUDDEN ALTERNATOR FAILURE WHILE IN MOTION ON A HIGHWAY. THE ALTERNATOR STARTED TO SMOKE, AND BY THE TIME I HAD REACHED MY DESTINATION, THERE WAS GREY SMOKE BARRELING OUT OF THE HOOD OF MY CAR AND THE BATTERY WAS COMPLETELY DEAD. THE JEEP HAD TO BE TOWED TO A NEARBY DEALERSHIP FOR REPAIRS. IN ADDITION TO THE ALTERNATOR AND BATTERY REPLACMENT, THE TENSIONER, IDLER AND SERPENTINE BELT HAD TO BE REPLACED DUE TO UNDUE STRAIN PLACED ON THEM BY THE ALTERNATOR FAILURE. THE INCIDENT THAT OCCURRED MATCHES THE DESCRIPTION OF THE T-36 RECALL. ADDITIONALLY, THE YEAR, MAKE, ENGINE SIZE, AND AMPERAGE OF THE ALTERNATOR ALL MATCH THE DESCRIPTION GIVEN IN THE T-36 RECALL. HOWEVER, THE VIN NUMBER FOR MY PARTICULAR JEEP DID NOT APPEAR UNDER THE RECALL, AND THEREFORE, JEEP/CHRYSLER WOULD NOT REPAIR MY JEEP UNDER THAT PARTICULAR RECALL. THEY DID FIX THE JEEP, BUT AT MY COST (THE OWNER). I 100% BELIEVE THIS AN OVERSIGHT BY JEEP/CHRYSLER (OR MAYBE NHTSA) AND SHOULD BE REMEDIED IMMEDIATELY. I DO BELIEVE THERE ARE OTHER JEEP OWNERS THAT ARE UNAWARE OF THIS ISSUE, DUE TO THE LACK OF NOTIFICATION BY JEEP/CHRYSLER, AND WILL EXPERIENCE THE SAME ISSUE, WHICH COULD CAUSE AN ACCIDENT AND LEAD TO INJURY. PLEASE REVIEW THE DETAILS OF MY JEEP VIN AND WHY IT WAS NOT INCLUDED IN THE T-36 RECALL. IF THIS HAPPENED TO MY JEEP, THEN I IMAGINE IT WILL HAPPEN TO OTHERS. FORTUNATELY, I WAS NOT INJURED, BUT OTHERS COULD BE INJURED WHO ARE UNAWARE OF THIS ISSUE. PLEASE CONTACT ME WITH ANY QUESTIONS. *TT
Electrical system, Vehicle speed control, Engine, Jun 5, 2018
THE ALTERNATOR LIGHT CAME ON IN THE VEHICLE WHILE DRIVING, THEN WITHIN ABOUT 10-15 MINUTES THE RADIO HAD NO SOUND ALTHOUGH THE SCREEN WAS STILL LIT. OTHER LIGHTS THEN CAME ON SUCH AS THE ENGINE LIGHT, ANTI-LOCK BRAKES. ABOUT 5 MINUTES LATER, I HAD TO STOP AT A STOP SIGN, WHEN TAKING OFF AGAIN, THE CAR WOULD BARELY MOVE. IT WOULDN'T GO ABOVE ABOUT 10-15 MILES PER HOUR, THEN IT PICKED UP SPEED BUT I NO LONGER HAD POWER STEERING. AS I PULL INTO A PARKING LOT TO GET THE CAR OFF OF THE ROAD, THE WIPERS TURNED ON (EVEN THOUGH THE SWITCH WAS OFF). WHEN I GOT INTO THE PARKING SPOT, THE CAR COULD NOT BE PUT INTO PARK DUE TO THE POWER ISSUES. I HAD TO HOLD MY FOOT ON THE BRAKE UNTIL THE ENGINE DIED. WITHIN 2-3 MINUTES THE ENGINE DIED. EVERYTHING WAS DEAD, INCLUDING THE POWER LOCKS. THEN A FEW MINUTES LATER THE DASH WOULD LIGHT SAYING THE IGNITION OR ACCESSORY UNIT WAS TURNED ON BUT YOU COULDN'T DO ANYTHING TO TURN IT OFF. EVERYTHING WOULD THEN TURN OFF AGAIN. AFTER SITTING FOR ABOUT 30-45 MIN, THE CAR WOULD START BACK UP BUT IT WAS NOT DRIVEN ANYWHERE, WE HAD IT TOWED. BOTH THE ALTERNATOR AND BATTERY NEEDED TO BE REPLACED WHICH IS WHAT CAUSED THE ISSUES. THE ALTERNATOR IS UNDER A RECALL FOR MY MODEL/YEAR/ENGINE TYPE BUT NOT FOR MY VIN. THE RECALL WAS DUE TO VERY SIMILAR ISSUES, LOSS OF STEERING CONTROL, LOSS OF POWER.
Power train, Engine, Fuel/propulsion system, May 31, 2018
VEHICLE WAS IN MOTION, TRAVELING WEST. VEHICLE WAS BEING DRIVEN AT NORMAL INTERSTATE SPEEDS. VEHICLE BEGAN TO MAKE A SLIGHT JARRING SOUND ALONG WITH A THUMPING FEELING, AS IF DRIVING ALONG THE KNOCK STRIPS. THIS WAS CONSISTENTLY OCCURRING EVERY 7 SECONDS OR SO, AS IF A TIRE WAS SHREDDED. VEHICLE BEGAN TO ACCELERATE ALONG WITH TRAFFIC FLOW. ENGINE LIGHT BEGAN ILLUMINATING. ENGINE BEGAN TO FEEL LETHARGIC. ALL DIGITAL GAUGES WERE INDICATING NORMAL TEMPS AND PRESSURE. NO TIRE WARNINGS. VEHICLE BEGAN TO EXHIBIT SMOKE SMELL IN VENTS. VEHICLE BECAME HARDER TO ACCELERATE TO ATTEMPT TO ALLEVIATE ISSUE, AS IF STUCK IN BETWEEN GEARS. VEHICLE BECAME HARDER TO CONTROL. SWITCHED FROM LEFT LANE TO FAR RIGHT TO REDUCE SPEED. VEHICLE BECAME MORE LETHARGIC. AS VEHICLE PROCEEDED UP EXIT RAMP TO LEAVE INTERSTATE, TRANSMISSION AUTOMATICALLY WENT INTO NEUTRAL. VEHICLE WAS ABLE TO COAST INTO GAS STATION PARKING LOT. VEHICLE WAS SHUT OFF. RAISED HOOD, AND THERE WAS A SMELL SIMILAR TO ROTTEN EGGS, LIKE A NATURAL GAS SMELL. NO OBVIOUS DAMAGE AS IF IT WAS PHYSICAL. NO BELTS OR HOSES APPEARED LOOSE OR HANGING. NO FLUIDS WERE VISIBLY LEAVING ENGINE. NO SMOKE OR STEAM. ATTEMPTED TO RESTART VEHICLE AFTER SEVERAL MINUTES TO COOL ENGINE DUE TO HOTTER TEMPERATURES. VEHICLE HAS PUSH BUTTON STARTER. VEHICLE WOULD NOT START FOR ROUGHLY 15 SECONDS WITH BRAKE PEDAL DEPRESSED. VEHICLE SOUNDED LIKE IT WAS STRAINING TO START. ROADSIDE ASSISTANCE WAS NOTIFIED. UPON ARRIVAL, TOW TRUCK OPERATOR HAD EXTREME DIFFICULTY STARTING VEHICLE. VEHICLE HAD TO BE FORCED ONTO TOW TRUCK USING CABLE RELEASE IN CENTER CONSOLE. ELECTRICAL SYSTEMS FUNCTIONED FINE. NO DAMAGE TO BODY OR UNDERSIDE UPON EXAMINATION OF GOOD SAMARITANS AND TOW TRUCK OPERATOR. VEHICLE HAS ROUGHLY 74,XXX MILES, OF WHICH ROUGHLY 45,000 ARE HIGHWAY MILEAGE. VEHICLE IS MAINTAINED REGULARLY FOR OIL CHANGES AND HAS HAD TIRES ROTATED AND BALANCED.
Electrical system, Engine, May 16, 2018
AFTER THE 3RD PERIODICAL MAINTENANCE PERFORMED AT 59.793 KM ON NOV.2017 THE 28TH,THE VEHICLE IN STANDSTILL WITH THE GEAR ENGAGED SWITCHED SUDDENLY OFF (ECOAND DRIVE MODE ON).PRESSING THE STARTING BUTTON, IT RESTARTED AND REMAINED OK FOR A LONG, BUT WITHOUT ANY ALERT THE SWITCHING OFF HAPPENED AGAIN AND AGAIN. SOMETIMES A CRANKING LEAD TO FAIL THE IGNITION.ONCE THE SHUTDOWN HAPPENED ALSO WITH THE VEHICLE RUNNING, NOT IN STANDSTILL,WITH AN HIGH RISK OF ACCIDENT.SO THE VHL WENT TO WORKSHOP AGAIN IN DEC2017, FEB2018 AND MAR2018 AND THE RESULTS OF THE WORKSHOPS (DIFFERENT IN THESE MONTHS) WAS ALWAYS NOT TROUBLE FOUND.THE PROBLEM OF TURNING OFF IN STANDSTILL,USUALLY HAPPENS AT THE TIME OF DEPARTURE AT THE TRAFFIC LIGHT, IN DRIVE (GEAR 1),BUT IT HAPPENED ALSO IN PARKING MODE, WITH NOT COLD ENGINE AND ON CLUSTER IS REPORTED"LOW OIL PRESSURE" (OIL CHANGE LESS THAN A MONTH AGO). I POINT OUT THAT THE VEHICLE IS USED IN THE STYLE OF MIXED DRIVING, EVERY DAY TRAVELING IN THE CITY BUT ALSO RUNS DAILY ROUTES ON THE HIGHWAY SO I ASSUME THAT THE REGENERATION OF FAP TAKES PLACE CORRECTLY. THE USE OF THE VEHICLE IS NOT HEAVY. THE VEHICLE IS ALWAYS RECOVERED AT NIGHT IN THE BOXG (THE TEMPERATURE DOES NOT FALL BELOW 0 DEGREES) AND THEREFORE IS NOT EXPOSED TO EXTREME WEATHER CONDITIONS. PLEASE CHECK THAT THERE ARE NO RECALL ACTIONS THAT HAVE NOT BEEN CARRIED OUT IN CONSIDERATION OF THE PERSISTENCE OF THE ANOMALY, I REQUEST THAT THE WORKSHOP BE SUPPORTED BY A SECOND TECHNICAL LEVEL TO ALLOW THE RESOLUTION OF THE PROBLEM AND AVOID THE REPLACEMENT OF UNNECESSARY PARTS
Engine, May 14, 2018
OIL PRESSURE SENSOR LIGHT ON AT 50,000 MILES...PULLING CODE P0250
Electrical system, Service brakes, Engine, May 14, 2018
DRIVING ON BRIDGE, PREPARING TO TURN RIGHT ON THE I 15 HIGHWAY IN BARSTOW ALL LIGHTS FLASHING ON INFO PANEL . JEEP BEGAN TO POWER SURGE UP AND DOWN WINDSHIELD WIPER CAME ON RADIO WENT OFF, POWER STEERING BECAME HARD TO CONTROL NO BRAKES, CAME TO ROLLING STOP AT CHEVRON GAS LOT LENWOOD ROAD . JEEP DID NOT RESTART . DEAD ! VERY SCARY AND DANGEROUS SITUATION. COULD HAVE HAD A SERIOUS ACCIDENT WITH A COMMERCIAL TRUCK. TRUCK HONKED AT ME BECAUSE I CUT HIM OFF TRYING TO GET TO A SAFE STOPING LOCATION. MY WIFE WAS WITH ME AND SHE BELIEVED WE WERE GOING TO DIE SHE SAID. I'M GO INN TO GET RID OF THIS JEEP. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE.. MY WIFE JUST READ ON THE INTERNET THERE ARE 12 RECALLS ON THE 2014 JEEP GRAND CHEROKEE.
Electrical system, Electronic stability control (ESC), Engine, May 9, 2018
MFG 4/1/2013, REPLACED BCM / 4/27/2016 AFTER ENGINE WOULD NOT TURN OFF. SEVERAL MONTHS LATER ENGINE WOULD NOT TURN OFF. REPLACED TRANS VALVE. ON 5/3/2018 THE BCM SHORT CIRCUITED AND ALTERNATOR BURNED WHILE VEHICLE WAS PARKED LEAVING STRONG SMOKE AND BURNT SMELL IN CABIN. VEHICLE HAS 56,000 MILES AND HAS HAD BCM REPLACED TWICE IN 23 MONTHS. NO DIAGNOSES AVAILED AS TO WHY VEHICLE WILL NOT SHUT OFF ON OCCASION. ALL ROUTINE MAINTENANCE AND RECALLS ARE CURRENT. *TR
Electrical system, Service brakes, Engine, Mar 9, 2018, fire
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE MADE A SQUEALING AND WHINING NOISE AND THERE WAS A BURNING ODOR UNDERNEATH THE HOOD. WHILE DRIVING APPROXIMATELY 35 MPH, THE ABS, POWER STEERING, AND BRAKE WARNING INDICATORS ILLUMINATED. ALSO, THE WINDSHIELD WIPERS AND OTHER COMPONENTS BEGAN TO MALFUNCTION. THE CONTACT PARKED AND TURNED OFF THE VEHICLE, BUT IT FAILED TO RESTART. THE CONTACT REPLACED THE BATTERY, WHICH CAUSED THE VEHICLE TO OPERATE APPROPRIATELY FOR A SHORT PERIOD OF TIME BEFORE THE WARNING INDICATORS ILLUMINATED AGAIN. THE CONTACT CHECKED UNDER THE HOOD AND NOTICED SMOKE COMING FROM THE ALTERNATOR. THE CONTACT STATED THE ALTERNATOR AND BATTERY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT CALLED CARY AUTOPARK CHRYSLER JEEP (400 AUTO PARK BLVD, CARY, NORTH CAROLINA 27511, 888-923-9538) AND WAS INFORMED THAT THE ALTERNATOR AND BRAKES FAILED. THE DEALER WOULD NOT ASSIST BECAUSE THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,800.
Engine, Mar 5, 2018
68105583AF - THIS IS A 2014 SPECIFIC PART WHICH APPEARS TO BE A PROBLEM ON MANY 'PENTASTAR V6' ENGINES FROM CHRYSLER. MULTIPLE VEHICLE MODELS - SAME ENGINE - SAME COOLER. THIS HOUSING IS MADE OF PLASTIC AND EXPOSED TO HEAT WHILE DIRECTLY ON TOP OF THE ENGINE- THE PLASTIC AND ITS ANGLE RELATIVE TO THE ENGINE LENDS ITSELF TO THE LACK OF DURABILITY OF THE COMPONENT. SINCE THE CARTRIDGE OIL FILTER SITS AT AN ANGLE, PRESSURE IS APPLIED AT THE SHOULDER CAUSING CRACKS AROUND THE HOUSING DURING TIGHTENING AT OIL CHANGES. THE PLASTIC NEEDS TO BE MADE THICKER OR MADE OUT OF SOME DIFFERENT AND MORE DURABLE MATERIAL. FURTHER, THE CONSUMER NEEDS TO BE NOTIFIED THAT THIS IS A REAL ISSUE AND CAN APPEAR TO BE COMING FROM THE TRANSMISSION AREA WHEN IN FACT IT IS NOT. DEFINITELY NOT SAFE THAT AN UNWITTING DRIVER CAN FIND THEMSELVES OUT OF OIL POSSIBLY IN THE MIDDLE OF NOWHERE. I AM WILLING TO SUBMIT PHOTOS ONCE I AM ABLE TO REPLACE THIS.
Engine, Feb 7, 2018
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS A PREMATURE OIL LEAK UNDER THE VEHICLE. THE DEALER (RIVERDALE CHRYSLER JEEP DODGE RAM, 5869 BROADWAY, BRONX, NY 10463, (718) 548-2800) INSPECTED THE VEHICLE AND STATED THAT THE MANUFACTURER WAS AWARE OF A KNOWN ISSUE WITH THE OIL HOUSING FILTER. THE MANUFACTURER HAD A CAMPAIGN TO REPLACE THE SEAL, WHICH THEY STATED THAT THE CONTACT'S VEHICLE WAS INCLUDED IN; HOWEVER, THE DEALER HAD NOT FULLY INSPECTED THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.
Steering, Electrical system, Engine, Feb 5, 2018
MY JEEP AS THE T36 ALTERNATOR RECALL. MY VEHICLE RECENTLY WAS AFFECTED BY THIS RECALL AND IT'S EXTREMELY DANGEROUS. MY ENTER VEHICLE POWERED OFF AND THAT LEFT ME WITH NO POWER STEERING OR MUCH CONTROL OF THE VEHICLE WHILE TRAVELING DOWN THE ROAD.. WHEN I WAS ABLE TO GET TO A SAFE LOCATION I FOUND MY ALTERNATOR SMOKING HEAVY AND MY CAR WAS COMPLETELY DEAD. I TOOK THE JEEP TO THE DEALERSHIP AND THE ONLY CURRENT FIX IS TO REPLACE THE ALTERNATOR WITH THE SAME FAULTY DESIGN THAT FAILED IN THE FIRST PLACE. THIS IS EXTREMELY DANGEROUS IF THIS WOULD HAVE FAILED AT A HIGHER RATE OF SPEED OR IN ANY DAILY DRIVING SITUATION. I CANNOT BELIEVE CHRYSLER IS GETTING AWAY WITH THIS.
Power train, Engine, Jan 16, 2018, fire
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE SHIFTED WITHOUT WARNING. ADDITIONALLY, WHILE DRIVING, THE VEHICLE HESITATED, STALLED, AND SMOKE EMERGED FROM THE TAILPIPE. THE VEHICLE WAS TAKEN TO CAITILIN CHRYSLER DODGE JEEP RAM (140 OLD YORK RD, JENKINTOWN, PA 19046), BUT THE DEALER COULD NOT DUPLICATE THE FAILURE AFTER DRIVING THE VEHICLE FOR 20 MILES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 33,453.
Air bags, Seats, Engine, Dec 6, 2017
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, A LOUD NOISE OCCURRED. THE CONTACT NOTICED THAT THE PASSENGER HEADREST AIR BAG DEPLOYED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO RYDELL CHRYSLER DEALER (700 SAN FERNANDO RD, SAN FERNANDO, CA 91340, PHONE (866) 733-3506) WHERE IT WAS DIAGNOSED THAT AN ELECTRICAL CONCERN HEADREST RESTRAINT DID NOT LOCK INTO PLACE, AND THE FRONT PASSENGER SEAT HEADREST RESTRAINT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, WHILE DRIVING 65 MPH, THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO RYDELL CHRYSLER WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Steering, Electrical system, Engine, Nov 29, 2017
I WAS DRIVING DOWN THE STREET AT ABOUT 35 MPH WHEN THE BATTERY ICON FLASHED ON. THE AIR CONDITIONER AND THE RADIO CUTOFF FOLLOWING THE DISPLAY OF THE BATTERY ICON. A FEW SECONDS LATER THE POWER STEERING WENT OUT ALONG WITH A LOSS OF POWER. A MESSAGE DISPLAYED ON THE DASHBOARD TELLING ME TO PULL OVER IMMEDIATELY ALONG WITH A SERVICE TRANS BRAKE MESSAGE AND A FEW OTHERS THAT I CAN'T RECALL. I TRIED TO GET TO A SAFE LOCATION BUT THE VEHICLE SHIFTED INTO PARK AND COMPLETELY TURNED OFF WHEN I WAS GOING LESS THAN 5 MPH. CAUSING THE VEHICLE TO BE STRANDED IN THE MIDDLE OF THE ROAD WITH TRAFFIC TRYING TO GET BY. I SLOWED DOWN BECAUSE THERE WERE VEHICLES IN FRONT OF ME MAKING TURNS. THIS IS THE THIRD TIME THIS HAS HAPPENED. TOWED VEHICLE TO DEALERSHIP AND THEY SAID THE ALTERNATOR BURNED UP. THE BATTERY IS DAMAGED AS WELL. THIS SOUNDS SIMILAR TO THE TWO RECALLS NAMED "ALTERNATOR MAY FAIL RESULTING IN ENGINE STALL". NOTIFIED THE DEALERSHIP AND JEEP CUSTOMER CARE ABOUT THIS AND THEY INFORMED ME THAT THEY CAN FIX THIS RECALL BECAUSE MY VIN IS NOT PART OF THE RECALL. VEHICLE IS OUT OF WARRANTY SO THEY SAY THE REPAIRS WILL COME OUT OF MY POCKET. AFTER THE FIRST TIME THIS HAPPENED ABOUT A YEAR AGO I REFUSE TO DRIVE THE VEHICLE ON THE HIGHWAY BECAUSE OF THE SUDDEN SHUTOFF AND LOSS OF STEERING. I FEEL THIS COULD CAUSE AN ACCIDENT AND I REFUSE TO TAKE THAT RISK.
Power train, Interior lighting, Engine, Nov 7, 2017
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE LOST POWER WITHOUT WARNING AND FAILED TO SHIFT OUT OF GEAR. ALSO, THE WINDSHIELD WIPERS ACTIVATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (GATOR CHRYSLER DODGE JEEP, 840 S HARBOR CITY, MELBOURNE, FL 32901) WHERE IT WAS DIAGNOSED THAT THE VALVE NEEDED TO BE REPLACED AND THE SYSTEM RESET. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. WHILE DRIVING, THE VEHICLE WAS STUCK IN GEAR AND MADE AN ABNORMAL GRINDING NOISE. THE VEHICLE WAS TAKEN TO SIMMONS ROCKWELL DODGE CHRYSLER JEEP (7329 HAMMONSPORT RD, BATH, NY 14810) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. AGAIN, THE VEHICLE FAILED TO SHIFT OUT OF GEAR AND THE INTERIOR LIGHTS BLINKED. THE VEHICLE WAS TAKEN TO VERO BEACH CHRYSLER JEEP DODGE (855 S US HIGHWAY 1, VERO BEACH, FL 32962). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 32752611 WITH HEATHER AT 844-378-0573, EXT 89379. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 62,000.
Engine, Nov 4, 2017
ENGINE FAILED. THE ENGINE (5.7L HEMI) FAILED IN MIDDLE OF SIX LANE ROAD. FORTUNATELY NOT MUCH TRAFFIC AROUND VEHICLE WHEN ENGINE FAILED. IF THIS HAPPENED ON INTERSTATE IT COULD HAVE A SUBSTANTIAL SAFETY RISK. MECHANIC REPORTED THE ENGINE LOST A ROD AND DAMAGED THE BLOCK. SINCE VEHICLE UNDER WARRANTY, THE ENGINE WAS REPLACED. ONLY 47000 MILES ON ENGINE.
Other or unspecified, Engine, Oct 27, 2017
I HAVE TAKEN MY JEEP TO THE DEALERSHIP 4 TIMES ALREADY. I HAVE ONLY OWNED IT FOR 3 MONTHS. ABOUT A MONTH OF THAT I HAVEN'T DRIVEN IT. BECAUSE ITS BEEN IN THE SHOP FOR SO LONG. IT HAS A PROBLEM WHERE IT SHIFTS REALLY HARD FROM 2ND TO 3RD, 3RD TO 4TH. IT MOVES THE CAR FORWARD THEN JERKS IT BACK REALLY HARD, LIKE YOU'RE GETTING HIT FROM BEHIND. ITS SCARY ESPECIALLY WHEN THERE ARE SMALL CHILDREN IN THE CAR. I HAD THOUGHT I HAD BOUGHT A RELIABLE CAR BUT IT SEEMS THAT 30K HAS GONE TO WASTE AND MY HOOPTY WAS MORE RELIABLE. THE ENGINE ALSO SHAKES AND SOMETIMES IT'S STUCK IN THIRD GEAR! ITS EMBARRASSING AND SCARY TO PULL OUT IN FLOWING TRAFFIC. A CHECK ENGINE LIGHT HAS CAME ON BEFORE BUT I HAVE STILL NOT "MET" THE REQUIREMENTS FOR A NEW TRANSMISSION. THEY REPLACED THE VALVE BODY BUT IT ONLY DROVE SMOOTH FOR A FEW DAYS THEN WENT BACK TO JERK THE ENTIRE CAR AGAIN.