2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints: engine
447 reports, newest first. Show all
Electrical system, Engine, Mar 28, 2014, fire
ON 3/27/14, MY BRAND NEW 2014 JEEP GRAND CHEROKEE SPONTANEOUSLY BURST INTO FLAMES AND ALMOST GOT IN MY FACE. AFTER SMELLING AND SEEING SMOKE, I PULLED OVER INTO A DIRT PARKING LOT AT A BUSINESS AND THE DASHBOARD OF MY NEW VEHICLE BURST INTO FLAMES, AFTER I HEARD A "WOOSH." A LADY FROM THE LOCAL BUSINESS CAME RUNNING OUT OF THE BUSINESS WITH A FIRE EXTINGUISHER AND I WAS ABLE TO SHOOT IT INTO THE HOLES THAT WERE ONCE THE HEAT VENTS TO KILL THE FLAMES. THE DASH WAS BUCKLED, THE WINDSHIELD BLACKENED, THE GAUGES MELTED, THE ROOF LINING GONE, THE VISORS MELTED, AND THE INSIDE COVERED WITH CO2 AND SMOKE DAMAGE. I SUFFERED SMOKE AND CO2 INHALATION AND MY CLOTHES WERE RUINED, BUT I AM LUCKY TO BE ALIVE! THE DEALER REFUSES TO HELP ME....UPDATED 09-10-2014 *BF UPDATED 11/7/2014 *JS
Engine, Mar 20, 2014
WHILE DRIVING UPHILL, IN WET OR RAINY CONDITIONS, THE NEW JEEP DIESEL 3.0L ENGINE STARTS TO HESITATE, THIS CAUSES THE VEHICLE TO VIBRATE SEVERELY. THE FIRST OCCURRENCE WAS AT 40MPH, AFTER TAKING IT TO THE DEALERSHIP THEY REFLASHED THE TCM WHICH I BELIEVE CHANGED THE SHIFT POINTS IN THE TRANSMISSION, WHILE DRIVING HOME THE SAME PROBLEM OCCURRED, THIS TIME AT 45MPH. I TOOK THE JEEP BACK TO THE DEALERSHIP WHERE THEY REFLASHED THE PCM, WHEN DRIVING HOME THE SAME PROBLEM OCCURRED, THIS TIME AT 50MPH. THIS ENGINE HESITATION CAUSES SEVERE VIBRATION, I AM WORRIED THAT IF THE ENGINE CUTS OUT AT THIS SPEED, IT WILL CAUSE A SERIOUS ACCIDENT. I HAVE VIDEO FOOTAGE OF THIS OCCURRING. *TR
Electrical system, Engine, Mar 16, 2014
EVTS INOPERATIVE, NO BLUE LIGHT. TOOK TO DEALERSHIP AND FOUND WIRE TO EVTS EMERGENCY BUTTON SEVERED, POSSIBLY SHORTED. REPAIRED WIRES, DID NOT CORRECT CONDITION. REPLACED WITH NEW EVTS, CONDITION REPAIRED SUCCESSFULLY. AT SAME TIME ALSO HAD RECALL N58 PERFORMED, REPROGRAM INSTRUMENT CLUSTER ABS / AL. THEN AT 4040 MILES OIL CHANGE DUE LIGHT CAME ON AND HAD THE FIRST OIL CHANGE DONE. THE CHECK ENGINE LIGHT CAME ON A VERY SHORT TIME AFTER THAT AND BACK TO THE DEALERSHIP AT 4654 MILES. SAID IT WAS A DEFECTIVE OIL PRESSURE SENSOR, SENSOR WAS REPLACED, CLEARED CODES AND FOUND NO ADDITIONAL PROBLEMS. NOW AT ABOUT 12000 MILES THE OIL CHANGE DUE LIGHT NEVER CAME ON, BUT TOOK THE CAR IN FOR AN OIL CHANGE ANYWAY. NOW THE CHECK ENGINE LIGHT ALONG WITH A LOW OIL PRESSURE LIGHT CAME ON, CAR DID NOT WANT TO SHIFT OR SPEED UP, GOT OFF THE ROAD AND HAD CAR TOWED TO DEALERSHIP WAITING TO BE REPAIRED AGAIN. *TR
Electrical system, Exterior lighting, Engine, Mar 7, 2014
OUR JEEP GRAND CHEROKEE HAS BEEN HAS BEEN HAVING ELECTRICAL PROBLEMS. SEVERAL DIFFERENT ELECTRICAL PROBLEMS OCCUR AFTER WHICH THE CHECK ENGINE LIGHT WILL ILLUMINATE. OF THESE ELECTRICAL PROBLEMS THE DANGEROUS ONES INCLUDE: HEADLIGHTS SHUTTING OFF, DASHBOARD COMPLETELY SHUTTING, AND VEHICLE SHUT OFF WHILE IN MOTION. WE HAVE HAD THE FOLLOWING REPLACE IN OUR VEHICLE: BURNT WIRES IN OUR ENGINE HARNESS, FAULTY SOLENOID, ALTERNATOR, PCM, AND ABS MODULE. THE ISSUE STILL OCCURS. PURCHASING THE VEHICLE IN DEC WE'VE BROUGHT THE VEHICLE BACK INTO THE DEALERSHIP FOR SERVICE 3-4 TIMES. WHILE WE HAVEN'T FILED FOR LEMON LAW YET, JEEP PROMISED US THAT THEY WOULD TAKE A LOOK AT REPLACING OUR VEHICLE AFTER A NUMBER OF PROBLEM. THEIR ANSWER TO US WAS TO WAIT TO SEE IF THE ISSUE OCCURRED AGAIN. WHILE WE MAY FILE FOR LEMON LAW, WE FEEL THAT IT WILL BE IMPORTANT THAT WE REPORT THESE ISSUES AS THEY ARE EXPERIENCED BY OTHER CONSUMERS ON FORUMS ACROSS THE INTERNET. *TR
Engine, Feb 13, 2014
CHECK ENGINE LIGHT CAME ON, TOOK TO SERVICE GARAGE. DIAGNOSED WITH CK DTC'S-P0302 #2 CYLINDER MISFIRE. SERVICE DEPARTMENT CLAIMS THEY ROAD TESTED -ISSUE CLEARED. I PICKED UP THE VEHICLE, DROVE APPROXIMATELY 5 MILES WITH SAME ISSUE. I CALLED DEALER, THEY SAID TO CONTINUE TO DRIVE THE VEHICLE FOR A WEEK OR SO, AND SEE IF IT FIXES ITSELF. *TR
Engine, Feb 11, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE TDI. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE STALLED AND ALL OF THE WARNING LAMPS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 800.
Power train, Engine, Jan 8, 2014
2014 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO ACCELERATION PROBLEMS. *SMD THE CONSUMER IMMEDIATELY NOTICED UPON RECEIPT OF THE VEHICLE, THAT IT DID NOT DRIVE SMOOTHLY AND LACKED POWER DURING ACCELERATION. HOWEVER, SHE FELT IT WAS DUE TO LACK OF FAMILIARITY WITH THE VEHICLE. THE PERFORMANCE OF THE VEHICLE DETERIORATED TO A POINT WHERE A PROBLEM WAS EVIDENT. FREQUENTLY, NOT ALL THE TIME, THE VEHICLE WAS VERY SLUGGISH TO ACCELERATE AND OCCASIONALLY NOT RESPOND AT ALL FOR ABOUT TEN SECONDS AS THE RPM'S WENT UP. IT FELT AS THE THOUGH, SHE WAS FORCING THE GAS BY PRESSING ON THE ACCELERATOR PEDAL, BUT THE GAS WAS BLOCKED FROM FLOWING, OR THE VEHICLE WAS STUCK IN A LOW GEAR AND NOT UP-SHIFTING. ALSO, THE CHECK ENGINE LIGHT ILLUMINATED, WITH ONLY 1,231 MILES. THE CONSUMER HAD TO RETURN TO THE DEALER, SEVERAL MORE TIMES, DUE TO THE CHECK ENGINE LIGHT ILLUMINATING. *JB
Power train, Exterior lighting, Engine, Dec 7, 2013
SOON AFTER TAKING POSSESSION OF THIS VEHICLE (9/27/13) I NOTICED THAT NOW AND AGAIN (4/5 TIMES) THERE WOULD BE A HESITATION FROM THE AUTOMATIC TRANSMISSION WHEN SHIFTING TO THE NEXT HIGHER GEAR WHEN ACCELERATING TO HIGHWAY SPEED. IT WAS SO SUBTLE THAT I FILED IT UNDER "NOTHING IS PERFECT", BUT WOULD KEEP SCORE. DON'T BE MISLED BY THE LOW MILEAGE ABOVE. THAT IS MY NEW NORMAL. A HEAD AND NECK INJURY IN 2001 FOLLOWED BY A LONG OVERDUE DIAGNOSIS OF SEVERE PTSD BY THE VA LEFT ME PRACTICALLY A "HOUSE HERMIT" AND DRIVING ANYWHERE INVOLVING DISTANCE REQUIRES HIRING A DRIVER. THIS VEHICLE WAS NOTHING MORE THAN MY BEING ABLE TO HAVE ACCESS TO THE WOODS WITH A 911 BUTTON ATTACHED TO KEEP THE P/A IN CHECK. WHAT HAPPENED TO ME WAS THAT FROM A STOP SIGN I TURNED ONTO THE MAIN HIGHWAY AND WAS ACCELERATING TO 55 WHEN AT ABOUT 50 THE TRANSMISSION HUNG, THIS TIME IT WOULD NOT RELEASE TO THE NEXT GEAR, THE ENGINE BEGAN TO STRUGGLE UNTIL IT ALMOST STALLED. AS UNEXPECTEDLY AS IT HAD HUNG THE TRANSMISSION SHIFTED, THE ENGINE IMMEDIATELY RECOVERED ""WITH A ROAR"" AND OFF WE WENT. (EXTRA RPM'S, ? COMPUTER/FUEL PUMP SAW NO PROBLEM) I'M SURE THAT IN THOSE SECONDS MY SPEED DROPPED 20 MPH'S WITH NO "WARNING", SUCH AS BRAKE LIGHTS HAD SOMEONE BEEN BEHIND ME. HAD THIS OCCURRED ENTERING A BUSY BELT-WAY, INTERSTATE, ETC., YOU CAN IMAGINE THE POSSIBLE MAY-HEM. DID SOME RESEARCH, GOT AN APPOINTMENT FOR SERVICE AT THE DEALERSHIP AND WAS TOLD (AS EXPECTED FROM RESEARCH) THEIR COMPUTER SAW NO ABNORMALITIES AND SHOWED ME A BLANK PIECE OF PAPER TO PROVE IT. ASKED THEM TO SIGN A PIECE OF PAPER SAYING MY DRIVETRAIN WAS "JUST WONDERFUL" AND REAFFIRMING THAT CHRYSLER HAD NEVER HEARD OF ANY PROBLEMS JUST IN CASE I OR OTHERS WOUND UP DEAD OR MAIMED FROM "NO PROBLEMS". I NOW HAVE A "MORAL PROBLEM" SITTING IN MY DRIVEWAY AND NOT OUT IN THE MIDDLE OF THE WOODS. *TR
Electrical system, Engine, Dec 4, 2013
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE INSTRUMENT PANEL FAILED TO ILLUMINATE. THE CONTACT ALSO STATED THAT THE VEHICLE ERRONEOUSLY STARTED. THE VEHICLE WAS BEING DIAGNOSED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Electrical system, Engine, Nov 29, 2013
I WAS DRIVING ON THE HIGHWAY ABOUT 65 MPH. THE WIPERS CAME ON AND THE RADIO STOPPED. THIS HAPPENED ON THREE OTHER OCCASIONS. UPON EXITING THE FREEWAY AND UTILIZING THE BRAKES, THE ENTIRE VEHICLE ELECTRONICS FLASHED THEN THE VEHICLE LOST ALL POWER AND STALLED INTO BLACKNESS. I WAS ABLE TO SAFELY STOP THE VEHICLE AND RESTART. *TR
Electrical system, Engine, Nov 23, 2013
SHORTLY AFTER STARTING VEHICLE AND DRIVING AT APPROX 10 MPH, CHECK ENGINE LIGHT CAME ON. 30 SECONDS LATER CHECK ENGINE LIGHT STARTED FLASHING AND MISFIRE WAS FELT, CAR BEGAN TO SHUDDER. I PULLED OVER, TURNED OFF AND RESTARTED, AGAIN FLASHING CHECK ENGINE LIGHT AND SHUDDERING. VEHICLE WAS TOWED TO DEALER, WHO ALSO FELT MISFIRE ON COLD START NEXT AM AND CODES CONFIRMED MISFIRES IN MULTIPLE CYLINDERS. DEALER INSPECTED ENGINE BUT FOUND NO ISSUES. NEXT DAY, CAR OPERATED NORMALLY. APPROXIMATELY 1-2 WEEKS LATER, ON STARTING VEHICLE ENTIRE INSTRUMENT CLUSTER LIT UP, WITH CHECK AIR BAG WARNING AND LIGHTS INDICATED ABS FAILURE AND ECS OFF. CAR DROVE, BUT I SUBSEQUENTLY REALIZED SPEEDOMETER DID NOT WORK, IT WAS VERY FRIGHTENING TO DRIVE ON HIGHWAY WITHOUT KNOWING MY SPEED. AFTER RESTARTING CHECK ENGINE LIGHT REMAINED ON, BUT VEHICLE FUNCTIONED NORMALLY. WAS GOING TO BRING BACK TO DEALER, BUT CHECK ENGINE LIGHT WENT OFF AFTER ABOUT 6 DRIVES. THESE ISSUES ARE VERY WORRISOME AND I FEEL UNCOMFORTABLE EVERY TIME I START THE IGNITION. *TR
Power train, Electrical system, Engine, Nov 18, 2013
CONTINUOUSLY EXHIBITING PERSISTENT PROGRESSIVELY WORSENING LIFE-THREATENING TRANSMISSION AND ELECTRICAL FAILURES. TRANSMISSION STICKS IN LOW GEAR AND WILL NOT UPSHIFT, TRANSMISSION STALLS, PUSH GAS PEDAL TO THE FLOOR AND NOTHING HAPPENS, ALMOST HIT NUMEROUS TIMES, GEARS JERK, RPMS REV UP AND SPEED INCREASES WHEN APPLYING BRAKES, WILL NOT SLOW DOWN THEN BOUNCES TO A STOP, INTERIOR LIGHTS SHORT OUT, DOORS DO NOT LOCK, ELECTRONIC CHIRPING SOUND FROM ENGINE EVEN WHEN OFF, TOUCHSCREEN/RADIO/CLIMATE CONTROLS DO NOT WORK, TOTAL OF 45 DIFFERENT DEFECTS, CONTINUOUS SINCE DAY PURCHASED, SENT 2 WRITTEN NOTICES TO CHRYSLER, HAS BEEN 8 MONTHS AND NO ONE WILL HELP, INCREASINGLY FEARFUL FOR SAFETY. TOTAL OF 43 DAYS IN SHOP AND 14 ATTEMPTS TO REPAIR SAME SERIOUS SAFETY DEFECTS AND CONDITIONS. *TR
Power train, Electrical system, Service brakes, Engine, Nov 12, 2013, crash
THE DRIVER PULLED THE AUTOMOBILE INTO A DRIVEWAY ON A DOWNHILL SLOPE. THE DRIVER SHUT THE VEHICLE OFF USING THE PUSH BUTTON START/STOP. THE DRIVER RETURNED TO THE VEHICLE 10 MINUTES LATER, WITH A PASSENGER IN THE FRONT SEAT. THE DRIVER STARTED THE VEHICLE (FOOT ON BRAKE AS REQUIRED) USING PUSH BUTTON START/STOP. THE DRIVER ENGAGED THE TRANSMISSION INTO REVERSE USING THE SHIFTING LEVER (WITH FOOT STILL ON BRAKE AS IS REQUIRED BY THE BRAKE TRANSMISSION SHIFT INTERLOCK (BTSI) SYSTEM). WHEN ENGAGED IN REVERSE, THE ENGINE REVVED TO A HIGH LEVEL, AND THE CAR TRAVELED IN REVERSE UP THE HILL (DRIVEWAY), THROUGH THE STREET, AND INTO A DITCH. SIDE AND FRONT AIRBAGS DEPLOYED. DRIVER BELIEVES THEY NEVER TOOK FOOT OFF THE BRAKE, AND THE BRAKING WAS NOT SUFFICIENT TO OVERCOME TORQUE OF THE ENGINE/TRANSMISSION. VEHICLE DAMAGE INCLUDES AIR BAG DEPLOYMENT, CABIN ROOF LINER DETACHMENT, THREE BENT WHEELS, MINOR DAMAGE TO MUFFLER, MINOR BODY DAMAGE. DEALER CHECKED ELECTRONICS/INSTRUMENT RECORDINGS AND NOTED NOTHING UNUSUAL APPEARING, AND HAD NO KNOWLEDGE OF SIMILAR PROBLEMS. *TR
Electrical system, Engine, Sep 30, 2013, fire
I JUST PURCHASED A BRAND NEW VEHICLE ON 9/27/13. ON 9/28/13 MY VEHICLE CAUGHT FIRE. I FIRST NOTICED IT WHEN I ARRIVED HOME, SMOKE WAS COMING FROM THE FRONT OF THE TRUCK. I OPENED THE HOOD AND NOTICED FIRE COMING FROM THE SIDE OF THE ENGINE. *TR
Electrical system, Other or unspecified, Engine, Sep 21, 2013
IN FEB. 2013 I PURCHASED A 2013 GRAND JEEP TRAIL HAWK EDITION, IN SPAN OF 3 TO 4 MONTHS THE JEEP WAS IN THE SERVICE DEPARTMENT 6 TIMES TRYING TO FIX ISSUES. JEEP WAS UNABLE TO COMPLETELY FIX THE PROBLEMS TO MY SATISFACTION, I WAS GIVEN INCENTIVE TO TRADE IN FOR A 2014 GRAND JEEP CHEROKEE LIMITED EDITION, WHICH WAS RUNNING GREAT UNTIL THIS PAST THURSDAY. ON THURSDAY I STARTED MY JEEP IT BARELY WOULD IDLE, I PROCEEDED TO GET ON THE INTERSTATE WHICH IS WHEN THE VEHICLE STARTED JUMPING UP AND DOWN LIKE I WAS GOING OFF ROAD. IT WOULD SUDDENLY CHANGE TO NEUTRAL WITHOUT ME DOING ANYTHING, IT KEPT MISSING GEARS AND BARELY RUNNING. I WAS BARELY ABLE TO GET OFF THE EXIT. WHEN I GOT OFF THE EXIT IT WOULD BARELY IDLE AND AGAIN SHIFTED TO NEUTRAL WITHOUT ME DOING ANYTHING. EVENTUALLY I SAFELY MADE IT OFF THE EXIT AND INTO A PARKING LOT WHERE I GOT IT TOWED. THE TOW TRUCK DRIVER COULD BARELY PULL IT UP ON THE TRAILER. WHEN IT WAS PLACED ON THE TRAILER IT WOULDN'T STAY IN PARK, IT KEPT TRYING TO SHIFT OUT OF GEAR. THERE NEEDS TO BE SOME TYPE OF INVESTIGATION IN THE GRAND JEEP CHEROKEE MODELS AND HOW THEY ARE PASSING INSPECTIONS THROUGH PRODUCTION LINE BECAUSE OBVIOUSLY FOR A CONSUMER TO GET TWO DEFECTIVE VEHICLES IN 7 MONTHS IS UNACCEPTABLE AND UNBELIEVABLE.
Power train, Equipment adaptive/mobility, Engine, Aug 27, 2013
VEHICLE IS SLOW WHEN SHIFTING IN LOW GEARS; PULLING AWAY FROM STOP LIGHTS/SIGNS FEELS AS IF THE CAR IS NOT IN DRIVE AND GOING TO STALL. THIS COULD RESULT IN BEING REAR ENDED SINCE SO MANY DRIVERS SPEED AWAY WHEN LIGHT TURNS GREEN. IT SEEMS LIKE IT STUTTERS DURING SHIFTING. HAVING IT IN ECO-MODE HIGHLIGHTS THE ISSUE FURTHER. THE DOWN SHIFTING AT HIGHER SPEEDS FEELS LIKE A STICK SHIFT CAR, NOT NORMAL OR COMFORTABLE. EVEN ON THE HIGHWAY ACCELERATION IS OFTEN NOT VERY RESPONSIVE DURING ENTRANCE AND PASSING. THE GAS PEDAL IS VERY TOUCHY, NO WAY TO PULL AWAY SLOWLY, JUST TAKES OFF; THIS MIGHT BE PART OF THE ISSUE, CONFUSING THE SENSORS DURING SHIFTING. I CONTACTED MY SALES PERSON WHO SAID HE'D HAVE A SERVICE TECH CONTACT ME, NO CALLS YET. I WISH I HAD CHECKED THIS SITE AND EDMUNDS BEFORE BUYING, AS I WOULD HAVE CHOSE A DIFFERENT MANUFACTURER. THIS IS MY 4TH JEEP GR CHEROKEE, UNFORTUNATELY THE LEAST DESIRABLE, MY '09 HAD ZERO ISSUES AND ORIGINAL BRAKES AT TRADE IN WITH OVER 105,000 MILES; '14 IS LIKELY MY LAST. *TR
Engine and engine cooling, Power train, Electrical system, Other or unspecified, Aug 19, 2013
VEHICLE STALLED AT A STOP LIGHT. THE INSTRUMENT PANEL REGISTERED NEUTRAL, BUT THE GEAR SHIFT WAS IN DRIVE, WITH THE ENGINE OFF. THE GEAR SHIFT WAS UNABLE TO SHIFT. CAR STALLED T RED LIGHT. ..UPDATED 08/19/13 *BF THE VEHICLE STARTED 15-20 MINUTES LATER. THE VEHICLE STALLED AGAIN SIX DAYS LATER. THE VEHICLE WAS UNABLE TO DIAGNOSE THE PROBLEM. UPDATED 08/27/13
Engine, Fuel/propulsion system, Aug 17, 2013
AFTER TAKING MY NEW JEEP INTO DEALER BECAUSE THE "CHECK ENGINE" LIGHT CAME ON, I WAS TOLD THAT THERE WERE 16 STORED CODES BUT THEY COULD FIND NO PROBLEM AND THE COMPUTER WAS RESET. TWO DAYS LATER THE CHECK ENGINE LIGHT AGAIN CAME ON. I TOOK BACK TO THE DEALERSHIP AND WAS TOLD "THERE IS A LEAK IN THE FUEL TUBE" WE HAVE TO REPLACE IT BUT WE WILL HAVE TO ORDER THE PART; WE DON'T HAVE IT IN STOCK. I WAS TOLD "IT IS SAFE TO DRIVE"...A LEAK IN THE FUEL TUBE-WHAT THE HECK IS LEAKING-IS SAFE. OK, BUT TWO TRIPS TO THE DEALER WITH LESS THAN 2,500 MILES IS A BIT MUCH. I HAVE A 2006 JEEP, SAME MAKE/MODEL THAT HAD 1ST MAJOR REPAIR (WATER PUMP) AT 145,000 MILES....SO MUCH FOR IMPROVED MODELS. I AM VERY CONCERNED THAT THIS IS A HARBINGER OF FUTURE ISSUES. *TR
Electrical system, Engine, Jul 24, 2013
CAR STALLED DURING A RIGHT TURN. THE INSTRUMENT PANEL REGISTERED NEUTRAL, BUT THE GEAR SHIFT WAS IN DRIVE, WITH THE ENGINE OFF. THE DEALER WAS UNABLE TO FIND A PROBLEM. ..UPDATED 08/19/13 *BF
Engine, Jul 10, 2013
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE MANUAL FOR THE VEHICLE STATED THAT THE ENGINE SHOULD SHUT OFF WHEN THE KEY FOB WAS REMOVED FROM THE VEHICLE. THE CONTACT PARKED THE VEHICLE IN A RESIDENTIAL GARAGE OVERNIGHT AND THE FOLLOWING DAY, HE FOUND THAT THE VEHICLE WAS STILL POWERED ON. THE VEHICLE WAS TAKEN TO THE DEALER BECAUSE THE FAILURE CAUSED THE CATALYTIC CONVERTER AND FUEL PUMP TO FAIL. THE ENGINE BECAME EXTREMELY HOT AND REMAINED ON EVEN AFTER THERE WAS NO MORE FUEL IN THE VEHICLE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THAT THEY WOULD NOT ASSIST DUE TO USER ERROR. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 1,093. *TR
Power train, Electrical system, Engine, Jul 10, 2013
WHILE TRAVELING AT HIGH SPEED OR LOW SPEED FOR NO REASON VEHICLES GEAR SHIFTER SELECTS NEUTRAL ON ITS OWN. ALSO PROBLEMS WITH VEHICLE INSTRUMENTS DISPLAY, DISPLAYING VARIOUS FAULTS WITH VEHICLE. AFTER VEHICLE COMES TO A STOP AND VEHICLE RESTARTED PROBLEM DISAPPEARS THEN REAPPEARS A SHORT TIME LATER. NOW TAKEN BACK TO DEALER FOR THEM TO REPAIR VEHICLE. STILL WAITING AFTER TWO WEEKS FOR CHRYSLER TO REPAIR/SUPPLY NEW PARTS. *TR
Engine, Fuel/propulsion system, May 12, 2013
THE VEHICLE STALLED FOR NO REASON. IT TOOK MULTIPLE ATTEMPTS (APPROX 10 TIMES) TO RESTART THE VEHICLE. IT WOULD START AND I COULD DRIVE 40-50 YARDS AND WOULD STALL AGAIN. MULTIPLE LIGHTS CAME ON SUCH AS VEHICLE IN GEAR (IT WASN'T), ETC. ONCE IT DID RESTART AND I WAS ABLE TO DRIVE TO THE DEALER THE CHECK ENGINE LIGHT STAYED ON. THE VEHICLE HAS DONE THIS TWICE NOW WITHOUT CAUSE (I HAVE ONLY HAD THE VEHICLE FOR 4 WEEKS). THE JEEP DEALERSHIP KEPT THE VEHICLE FOR A COUPLE DAYS. THEY WERE FINALLY ABLE TO RESET THE CODES AND DID A SOFTWARE UPDATE. I FOUND OUT A CRANK SENSOR HAD BEEN REPLACED BEFORE I PURCHASED THE VEHICLE.THEY SAID THEY COULD NOT GUARANTY IT WOULD NOT HAPPEN AGAIN AND TO CHECK BACK IN THE NEAR FUTURE AS ADDITIONAL SOFTWARE UPDATES MAY BECOME AVAILABLE. *TR